Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 05/29/2011 | 53000 | ||
| Tl-the contact owns a 2008 ford fusion. the contact stated that the vinyl on the dashboard where the air bag was located had been fractured. the vehicle was then inspected by a dealer and they advised her that it was a factory defect and that she needed to have the entire dash replaced. the vehicle has not been repaired. the manufacturer was then contacted and they offered no assistance. the failure mileage was approximately 53,000. tb | |||
| 09/18/2010 | 37363 | ||
| Tl- the contact owns a 2008 ford fusion while driving when the automatic door lock engaged the force was so hard that it broke the drivers door handle. the vehicle was taken to the dealer replaced drivers door handle. the contact stated she also experienced the door handle failure with her 2007 ford fusion passenger door handle. the manufacturer advised the vehicle was out of warranty therefore they will not assist with the repair. the failure and the current mileage were 37,363. li | |||
| 11/13/2008 | 5088 | ||
| Tl*the contact owns a 2008 ford fusion. the contact noticed that field mice were entering the vehicle through the headliner. the failure could cause internal damage to the vehicle. he is in the process of taking the vehicle to the dealer to find out which component is allowing mice to enter the vehicle. he is waiting on a response from the manufacturer. the failure and current mileages were 5,088. | |||
| STRUCTURE - BODY | |||
| 08/15/2012 | 40000 | 1 | |
| For no apparent reason, the hood latch opens. the first time it was noticed on the expressway, it can unlatch on a secondary road, most recently it was noticed by a neighbor after the car had been parked for several hours. the safety catch always catches it so it hasn't been a major problem yet, but i don't like pulling over on the side of the freeway. this has been happening more frequently. the safety catch prevents this from being a major problem, but it could potentially be a serious issue for someone whose safety latch did not hold. *tr | |||
| 08/15/2012 | 40000 | ||
| For no apparent reason, the hood latch opens. the first time it was noticed on the expressway, it can unlatch on a secondary road, most recently it was noticed by a neighbor after the car had been parked for several hours. the safety catch always catches it so it hasn't been a major problem yet, but i don't like pulling over on the side of the freeway. this has been happening more frequently. the safety catch prevents this from being a major problem, but it could potentially be a serious issue for someone whose safety latch did not hold. | |||
| 08/13/2012 | 34310 | 1 | |
| Noticed passenger dash upholstery, in front of passenger air bag was buckled,and popping up. two different ford service managers advised that this was a manufacturing defect and that the air bag might not deploy properly due to the dash protruding. they both took photos and ford refused to address because my vehicle is out of warranty, by years. i only have approx. 34,000 miles. i feel that this is also a safety defect, if my air bag operation might be affected. i was advised that the entire dash needs to be replaced and it is approx a $1,000 repair. *tr | |||
| 08/13/2012 | 34310 | ||
| Noticed passenger dash upholstery, in front of passenger air bag was buckled,and popping up. two different ford service managers advised that this was a manufacturing defect and that the air bag might not deploy properly due to the dash protruding. they both took photos and ford refused to address because my vehicle is out of warranty, by years. i only have approx. 34,000 miles. i feel that this is also a safety defect, if my air bag operation might be affected. i was advised that the entire dash needs to be replaced and it is approx a $1,000 repair | |||
| 06/01/2012 | |||
| Tl- the contact owns a 2008 ford fusion. the contact stated that the dashboard on the passenger's side was puffed up and starting to separate. the contact stated that the failure was where the passenger side air bag would deploy in the event of a crash. the casing for the air bag was separating and loosening from the housing. the vehicle was taken to the dealer and the contact was told that even though the dashboard was cracking, the air bag was still secure. the dealer stated the dashboard was out of warranty and could not be repaired. the failure mileage was unknown, but the current mileage was 42,000. kmj | |||
| 05/23/2012 | 63800 | ||
| Tl the contact owns a 2008 ford fusion. the contact stated that as he entered the vehicle, he noticed that there was a crack on the dashboard near the front passenger air bag. the contact stated that the airbag was seeping through the dashboard and the contact was fearful that the air bag could possibly deploy while driving. the vehicle was taken to the dealer where they informed him that the failure was caused by the exposure to heat. the vehicle was not repaired. the manufacturer was notified of the failure and informed the contact that there was nothing they could do about the failure. the failure mileage was 63,800. kmj | |||
| 05/23/2012 | 63800 | ||
| Tl the contact owns a 2008 ford fusion. the contact stated that he got into his vehicle and notice that there was a crack on the dashboard near the front passenger air bag. the contact stated that the airbag was seeping through and did not want the air bag to deploy while driving. he took the vehicle to the dealer and they informed that the vehicle was out of warranty. the cause of this failure was from the heat. the vehicle was not repaired. the manufacturer was notified and informed that there was nothing that they could do about it. the failure mileage was 63800. ap | |||
| STRUCTURE - BODY - DOOR | |||
| 11/05/2012 | 87830 | 1 | |
| The youtube video ford fusion door latch problem by oldfredsshed 3:22 minutes describes the problem exactly i'm having with my inner doors latches on my 2008 ford fusion. the doors handles are breaking and i think this is a design flaw. i googled the problem i'm having with my door handles and many people are having this same problem. i have contacted the ford motor company and they say this is not a recall or warranty problem. citrus ford wants me to pay $265 just to replace one handle and i think this should have been a recall item. this is a safety issue. in an emergency and you can't open the door and with power windows and no power this could be a matter of life and death. *tr | |||
| 08/15/2012 | 54000 | 1 | |
| When opening the driver side door, a small piece inside broke off. the door could no longer be opened from the inside. the door knob had to be replaced. when i bought the replacement part, the ford dealer said that he sees this problem a lot with fusions. *tr | |||