Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEATS | |||
| 05/19/2010 | |||
| We recently bought a 2009 ford fusion and so fare we love the car, but we both agree that the head rest should be a lot straighter like the person in the report odi case number: 10266857. we both have back and neck problems and if the head rest was a little straighter i think it would solve alot of my wife's problem. with my problem it would make a little better because i have a more seriously accident. i have spoken to the ford dealership where we bought it from and they say that can do nothing for us. i said why can't you right a report up an send it to ford complaint office and see what they can do in the future, or they may suggest to you how to adjust the head rest. they said there is nothing we can do and ford will not do anything for us. our car is a v6 (3 liter) engine with awd. it gets very good milage an handles excellent in the city and highway. | |||
| 10/28/2010 | |||
| I was a passenger in a 2009 ford fusion sedan. i am a state employee and i was traveling with a coworker, who was driving. we were legally stopped at an intersection waiting for the vehicle in front of us to turn left. we were rear-ended by a hit and run driver estimated by police on the scene to have been traveling at 50 mph. the majority of the impact was on the rear passenger side. we were pushed into the vehicle in front of us. upon impact, i was thrust forward, then backward, and the seat back broke. i was in a reclining position after the accident. i have been diagnosed by two neurologists as having post concussion syndrome, traumatic brain injury, and vestibular dysfunction as a direct result of the accident. an investigator hired by my attorney concluded upon inspection of the car that the seat back should not have failed. i was seated properly with both feet on the floor and i was wearing my seatbelt at the time of the accident. | |||
| 05/19/2010 | |||
| We recently bought a 2009 ford fusion and so fare we love the car, but we both agree that the head rest should be a lot straighter like the person in the report odi case number: 10266857. we both have back and neck problems and if the head rest was a little straighter i think it would solve alot of my wife's problem. with my problem it would make a little better because i have a more seriously accident. i have spoken to the ford dealership where we bought it from and they say that can do nothing for us. i said why can't you right a report up an send it to ford complaint office and see what they can do in the future, or they may suggest to you how to adjust the head rest. they said there is nothing we can do and ford will not do anything for us. our car is a v6 (3 liter) engine with awd. it gets very good milage an handles excellent in the city and highway. | |||
| 10/28/2010 | |||
| I was a passenger in a 2009 ford fusion sedan. i am a state employee and i was traveling with a coworker, who was driving. we were legally stopped at an intersection waiting for the vehicle in front of us to turn left. we were rear-ended by a hit and run driver estimated by police on the scene to have been traveling at 50 mph. the majority of the impact was on the rear passenger side. we were pushed into the vehicle in front of us. upon impact, i was thrust forward, then backward, and the seat back broke. i was in a reclining position after the accident. i have been diagnosed by two neurologists as having post concussion syndrome, traumatic brain injury, and vestibular dysfunction as a direct result of the accident. an investigator hired by my attorney concluded upon inspection of the car that the seat back should not have failed. i was seated properly with both feet on the floor and i was wearing my seatbelt at the time of the accident. | |||
| 03/25/2009 | 75 | 1 | 12/30/2008 |
| Tl*the contact owns a 2009 ford fusion. the contact believes that the head restraint in the front seats should have been designed differently. she stated that they protrude forward too much and make it uncomfortable to drive because her head and back are not straight or aligned. she believes that the head restraints should be flatter. the failure mileage was 75 and current mileage was 2,100. updated 05/14/09. *lj updated 05/14/09.*jb | |||
| 02/09/2009 | 5200 | 1 | |
| Front seat head restraints are mounted at an extreme angle which forces your head forward at an uncomfortable angle. the head restraints need to be more straight up and down instead of curving forward. *tr | |||
| SEATS - FRONT ASSEMBLY - HEAD RESTRAINT | |||
| 03/25/2009 | 75 | 1 | 12/30/2008 |
| Tl*the contact owns a 2009 ford fusion. the contact believes that the head restraint in the front seats should have been designed differently. she stated that they protrude forward too much and make it uncomfortable to drive because her head and back are not straight or aligned. she believes that the head restraints should be flatter. the failure mileage was 75 and current mileage was 2,100. updated 05/14/09. *lj updated 05/14/09.*jb | |||