Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SERVICE BRAKES, AIR - ANTILOCK | |||||
| AS-21769 | 03/01/2011 | 10039053 | Ford: if there is an intermittent lack of power, surge, or hesitation while driving the brakes will override acceleration. *rm | 07/06/2011 | |
| AS-21769 | 03/01/2011 | 10039053 | Ready | 07/06/2011 | |
| SERVICE BRAKES, AIR - ANTILOCK - ABS WARNING LIGHT | |||||
| CSP-10B13 | 02/04/2010 | 10032445 | Ford/mercury: on some affected vehicles, the brake system software may unnecessarily cause the regenerative brake system to transition to conventional brakes with full antilock brakes (abs) function. csc letter was rec'd. * | 03/26/2010 | |
| SERVICE BRAKES, ELECTRIC | |||||
| TSB-09-12-13 | 12/01/2009 | 10031044 | Ford/mercury: some vehicles may experience electronic noise on the main power feed circuit to the brake control module within the 14290 wiring harness. *pe | 01/04/2010 | |
| SERVICE BRAKES, HYDRAULIC - ANTILOCK - ABS WARNING LIGHT | |||||
| CSP-10B13 | 02/04/2010 | 10032445 | Ford/mercury: on some affected vehicles, the brake system software may unnecessarily cause the regenerative brake system to transition to conventional brakes with full antilock brakes (abs) function. csc letter was rec'd. * | 03/26/2010 | |
| SERVICE BRAKES, HYDRAULIC - ANTILOCK - CONTROL UNIT/MODULE | |||||
| TSB-09-12-13 | 12/01/2009 | 10031044 | Ford/mercury: some vehicles may experience electronic noise on the main power feed circuit to the brake control module within the 14290 wiring harness. *pe | 01/04/2010 | |
| SERVICE BRAKES, HYDRAULIC - PEDALS AND LINKAGES | |||||
| TSB-09-12-13 | 12/01/2009 | 10031044 | Ford/mercury: some vehicles may experience electronic noise on the main power feed circuit to the brake control module within the 14290 wiring harness. *pe | 01/04/2010 | |
| SERVICE BRAKES, HYDRAULIC - SWITCHES - BRAKE LIGHT | |||||
| TSB-09-12-13 | 12/01/2009 | 10031044 | Ford/mercury: some vehicles may experience electronic noise on the main power feed circuit to the brake control module within the 14290 wiring harness. *pe | 01/04/2010 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 09/03/2012 | 35000 | 1 | |
| Got off the expressway and while stopped at light smelled something. 3 blocks later at my house i felt the heat from the rear wheels on my legs and realized the smell was from rear brakes. jacked up both rear wheels and found the wheels almost immovable. rear pads worn down to 2-3mm! front pads still had 10mm of pad remaining on all four pads! no problem (or use of) with parking brake. calibers had been sticking - dragging for quite some time to wear down to almost nothing while leaving front brakes with years left on them. car was still in warranty. *tr | |||
| 09/03/2012 | 35000 | ||
| Got off the expressway and while stopped at light smelled something. 3 blocks later at my house i felt the heat from the rear wheels on my legs and realized the smell was from rear brakes. jacked up both rear wheels and found the wheels almost immovable. rear pads worn down to 2-3mm! front pads still had 10mm of pad remaining on all four pads! no problem (or use of) with parking brake. calibers had been sticking - dragging for quite some time to wear down to almost nothing while leaving front brakes with years left on them. car was still in warranty. | |||
| 12/21/2012 | 51000 | 1 | |
| My ford fusion was parked in the parking lot while shopping. temperature approximately 15 degrees f. before going into the store, i had set the parking brake, as the car was parked on a slight incline. upon exiting the store and restarting the vehicle, i disengaged the parking brake. however, the right rear brake did not disengage. instead, a loud grinding sound occurred. the brake eventually disengaged, but by this time, the brake rotor was extremely hot. this had occurred one time previously, also on a cold day when the parking brake was set. the vehicle was taken into the dealership, and the dealer confirmed that the right rear rotor had overheated and been damaged. pads and rotors were replaced. upon picking the car up from the dealership, i drove approximately 3 miles to home, and when i exited the car, the right rotor was very hot and the smell of burning brakes was present in the garage. the left rotor was cool enough that i could place a hand on it for an extended period of time. i was unable to even momentarily touch the right rotor. in this particular case, i had not engaged the parking brake, as the vehicle was picked up from the dealership and the parking brake was not engaged. vehicle had previously had brake pads and rotors replaced only 13000 miles previously (38000 miles) due to excessive rear brake pad / rotor wear. *tr | |||
| 12/21/2012 | 51000 | ||
| My ford fusion was parked in the parking lot while shopping. temperature approximately 15 degrees f. before going into the store, i had set the parking brake, as the car was parked on a slight incline. upon exiting the store and restarting the vehicle, i disengaged the parking brake. however, the right rear brake did not disengage. instead, a loud grinding sound occurred. the brake eventually disengaged, but by this time, the brake rotor was extremely hot. this had occurred one time previously, also on a cold day when the parking brake was set. the vehicle was taken into the dealership, and the dealer confirmed that the right rear rotor had overheated and been damaged. pads and rotors were replaced. upon picking the car up from the dealership, i drove approximately 3 miles to home, and when i exited the car, the right rotor was very hot and the smell of burning brakes was present in the garage. the left rotor was cool enough that i could place a hand on it for an extended period of time. i was unable to even momentarily touch the right rotor. in this particular case, i had not engaged the parking brake, as the vehicle was picked up from the dealership and the parking brake was not engaged. vehicle had previously had brake pads and rotors replaced only 13000 miles previously (38000 miles) due to excessive rear brake pad / rotor wear. | |||
| 12/26/2012 | 58000 | ||
| Tl- the contact owns a 2010 ford fusion. the contact was driving approximately 70 mph and depressed the brake pedal, which abnormally traveled to the floorboard. the brake warning light also illuminated on the instrument panel. the contact applied the emergency brake to stop the vehicle and shut the engine off. after restarting the vehicle the failure recurred. the contact applied the emergency brakes and shut the engine off a second time. the contact restarted the vehicle and did not experience any further braking issues. the vehicle was not taken to the dealer for diagnostic testing. the vehicle was not repaired. the approximate failure mileage was 58,000. kmj | |||
| 02/03/2010 | 4700 | 1 | |
| When the weather gets below freezing the parking brake freezes - you can release the parking brake with the parking brake handle and the parking brake warning light goes off but the parking brake stays engaged with the driver unknowing that the parking brake did not release. when this happens the driver is not aware of the parking brake being engaged until the brakes get so hot that smoke begins to pour from the rear wheels with the possibility of this causing a fire from all the heat. also when the parking brake does not release and you apply the brakes while driving the vehicle the brakes do not respond the same as when they are applied under normal driving conditions. this problem has been occurring every time the weather gets below freezing since the vehicle was bought new and the defect has been reported to the local ford service department numerous times with them making an effort to correct this defect but it has not helped and the problem still exist. this vehicle is in north alabama where the weather gets cold but not in an area in the northern states where the weather is much colder. this problem happened again this morning and the low temperature for the night was 30 degree f and it has not rained in over a week. i own three other vehicles that are parked in the same area as this vehicle that do not have any problem as with this vehicle. *tr | |||
| 10/15/2012 | 58000 | 1 | |
| The vehicle lost power steering, traction control, and brakes upon entering the freeway on ramp. to stop the vehicle and endangering other drivers, i was forced to crash into the concrete wall barrier on the drivers side of the on ramp. there were no warning lights on the dashboard until after coming to a stop and the engine died. at that point the warning lights came on. *tr | |||
| 02/03/2010 | 4700 | 1 | |
| When the weather gets below freezing the parking brake freezes - you can release the parking brake with the parking brake handle and the parking brake warning light goes off but the parking brake stays engaged with the driver unknowing that the parking brake did not release. when this happens the driver is not aware of the parking brake being engaged until the brakes get so hot that smoke begins to pour from the rear wheels with the possibility of this causing a fire from all the heat. also when the parking brake does not release and you apply the brakes while driving the vehicle the brakes do not respond the same as when they are applied under normal driving conditions. this problem has been occurring every time the weather gets below freezing since the vehicle was bought new and the defect has been reported to the local ford service department numerous times with them making an effort to correct this defect but it has not helped and the problem still exist. this vehicle is in north alabama where the weather gets cold but not in an area in the northern states where the weather is much colder. this problem happened again this morning and the low temperature for the night was 30 degree f and it has not rained in over a week. i own three other vehicles that are parked in the same area as this vehicle that do not have any problem as with this vehicle. *tr | |||
| 02/03/2010 | 4700 | ||
| When the weather gets below freezing the parking brake freezes - you can release the parking brake with the parking brake handle and the parking brake warning light goes off but the parking brake stays engaged with the driver unknowing that the parking brake did not release. when this happens the driver is not aware of the parking brake being engaged until the brakes get so hot that smoke begins to pour from the rear wheels with the possibility of this causing a fire from all the heat. also when the parking brake does not release and you apply the brakes while driving the vehicle the brakes do not respond the same as when they are applied under normal driving conditions. this problem has been occuring every time the weather gets below freezing since the vehicle was bought new and the defect has been reported to the local ford service department numerous times with them making an effort to correct this defect but it has not helped and the problem still exist. this vehicle is in north alabama where the weather gets cold but not in an area in the northern states where the weather is much colder. this problem happened again this morning and the low temperature for the night was 30 degree f and it has not rained in over a week. i own three other vehicles that are parked in the same area as this vehicle that do not have any problem as with this vehicle. | |||
| 10/15/2012 | 58000 | 1 | |
| The vehicle lost power steering, traction control, and brakes upon entering the freeway on ramp. to stop the vehicle and endangering other drivers, i was forced to crash into the concrete wall barrier on the drivers side of the on ramp. there were no warning lights on the dashboard until after coming to a stop and the engine died. at that point the warning lights came on. *tr | |||
| 10/15/2012 | 58000 | ||
| The vehicle lost power steering, traction control, and brakes upon entering the freeway on ramp. to stop the vehicle and endangering other drivers, i was forced to crash into the concrete wall barrier on the drivers side of the on ramp. there were no warning lights on the dashboard until after coming to a stop and the engine died. at that point the warning lights came on. | |||
| 08/01/2012 | 7700 | 1 | |
| Pushing hard on the brake pedal causes it to go below the gas pedal letting my foot push both the gas and brake pedals at the same time. *tr | |||
| SERVICE BRAKES, ELECTRIC | |||
| 02/11/2010 | 8800 | 1 | |
| My wife called me after she was involved in a accident with our 2010 ford fusion hybrid. i told her to call our insurance company in carthage new york to report to them first as there was no damage to the car that she hit but some to ours. she gave the company the name and number of the other car involved to which they followed up with that they had no damage to their car. she took our car to the dealer to who i asked if they had any reports of brake failure on these cars. after being told of no trouble from ford i went online and found several issues with the hybrid brake system. i took the info back to them and they found the recall on these cars. my wife had no brakes when she tried to slow and hit the car to come to rest. no airbags were deployed as it was moving slow but after the original estimate of $120. to the high of $521. and because of the amount no claim to our insurance company i now after taking in to have repaired i have a new one of $1948. from the dealership. i contacted ford and they sent me forms if i decide to pursue a claim against them. the roads were dry,clear and she had no perceived braking on this car. the car has been fixed by the dealership on the recall and i certainly will file my claim with ford but the hoops that they want me to jump through appear to be unwarranted as to their brake problems that don't seem to get the attention that toyota is receiving on the same brake system. my dealer agrees with us that we are in no responsible for the repair but at this time i am stuck with trying to pursue litigation as the form states to resolve with ford. help please if you can or at least make aware that yes ford does have their own issues. the same brake failure or as ford says,perceived brake failure occurred with a consumer report engineer and that is where i originally found out to take the information to my dealership. thank you for any help you may be able to provide. *tr | |||
| 02/20/2010 | 6700 | 1 | |
| While under normal driving conditions and habits, we experienced a complete instrument cluster failure in our 2010 ford fusion hybrid this past saturday, feb 20. 2010. during the same incident we experienced a symptom of diminished power while accelerating as well as overly sensitive and /or mushy brakes. there have been other reported instances where the brake system has glitched as well during regenerative braking causing an abrupt application of hydraulic system over riding the regenerative system, brake system continues to have issues even after recall repair reprogramwas performed. we have had several instrument cluster glitches while driving the vehicle since purchase date of october 26, 2009. first incident was reported october 27, 2009. several. instrument cluster resets while driving since purchase date. first incident reported same date as previous.. on february 22, 2010 car stalled for no reason while driving 45mph in traffic to dealership to have instrument cluster and other issues addressed. restarted when car came ro a complete stop and placed in park. car is at dealer now and no codes were reported in systems. ford engineers state that with no codes reported there can't be any problems. *tr | |||
| 10/22/2009 | 550 | 2 | |
| I experienced braking problems with my fusion hybrid multiple times nearly crashing into stopped cars. this was especially bad in rough conditions. the ford dealer told me it was my driving habits not the vehicle. *tw | |||
| 10/20/2009 | 1602 | 2 | |
| 2010 ford fusion hybrid purchased 08/07/09 if i am reading the paperwork correctly it was manufactured in hermosillo, mexico 6/23/09 10/20/09 brakes failed (pedal goes to floor & warning dash lights lit), slowed with parking brake, brakes okay after engine turn off and restart. dealer found nothing, no codes, no tsb's, no ssm's 10/28/09 brakes failed as above, slowed with parking brake, brakes okay after engine turn off and restart. dealer found nothing, no codes. 10/30/09 brakes failed twice as above, slowed with parking brake, brakes okay after engine turn off and restart. dealer called ford. ford authorized free rental car and provided a technician to assist dealer. result: replaced brake booster travel sensor, reprogrammed pcm power train control module with later version of the software, there is a tech service bulletin on this but my car did not show the codes the first 2 times i brought it in. on the third time the factory showed the dealer how to look for codes in a different manner. 2/4/10 brakes are continuing to work fine since the dealer fixed them. this is not really a complaint, but i see others on the internet who are having this problem and the dealers appear to be having trouble like mind did. *tr | |||
| 05/27/2009 | 200 | 1 | |
| I bought a 2010 ford fusion hybrid on may 23, 2009 from crown ford of fayetteville, nc. on may 27, while driving down the road, the breaks suddenly hit the floor and there was minimal resistance. i eventually brought the car to a halt in a parking lot. it was towed to crown ford and they said it was only air in the breaks and the car was now safe for my family. 4 days later on may 31st while i was idling at a stop light with my daughter in the back seat, the breaks went to the floor/failed again and i had to utilized the emergency break to maneuver it to a safe place. crown ford said it was the wiring this time. i do not think ford knows what is going on with this vehicle since it has this new regenerative breaking system. what i do know is that as soon as my fusion hybrid was fixed again, i drove it straight to another dealership and traded it in for a different vehicle. i would never put my kids back in that car and am worried about other families who choose to buy this type of vehicle. *tr | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 01/10/2010 | 13 | 12/30/2009 | |
| 2010 ford fusion sel. customer writes in regards to continued transmission problems.*smd the consumer stated the transmission would slip harshly and hesitate on acceleration. the recall repair did not correct the transmission problems. it was determined that the valve body and solenoid body were defective. also, one of the tires was leaking air, there was an issue with the traction and brakes. there were noises coming from the front of the vehicle. the steering wheel would not lock into place, the cd player did not work at times, the driver side visor did not stay in place, the gas over flow tube was inoperative, the vehicle would pull hard when the brake was applied. the rear driver's side door had to be slammed extremely hard, in order to close it. the driver's side seat belt was backwards. the passenger side windshield wiper dragged on the windshield and the vehicle would sometimes surge on its own. each time the consumer went to the dealer about certain problems, she was told no problems were found. | |||
| 10/01/2011 | 3 | 08/16/2009 | |
| 2010 ford fusion hybrid. consumer writes in regards to vehicle brake system *tgw the consumer stated in feb 2010, ford issued a customer satisfaction program recall to reprogram the brake system. unfortunately, the general recall did not correct the malfunction with his particular vehicle. since that time, he has continued to experience the problem that prompted the recall. the malfunction occurred randomly and with no warning. there were times, where the vehicle had been driven for months, with no problem. but, then without warning, the malfunction would occur again. according to ford, the brake system software may unnecessarily cause the regenerative brake system to transition to conventional brakes, if that occurs the red brake warning lamp will illuminate, the message check brake system will appear and a warning chime will sound. the consumer stated when the issue did occur, at times he was able to stop the vehicle, turn it off and re-start it; other times he would have to let the vehicle sit for an hour or more. | |||
| 04/02/2012 | 19500 | ||
| Extreme over heating of left (drivers side) rear brakes leading to premature and uneven pad failure. pads appear to have become so hot that there is ash present on them. | |||
| 03/23/2012 | 33000 | ||
| My 2010 ford fusion at 33,000 miles required new rear brakes and rotors, because the brakes were grinding and appeared unsafe. this was not covered by warranty because the calipers were not found to be defective. this appears to be a design flaw that will likely reoccur if not addressed by ford, and could put at risk the safety of myself and my family. | |||
| 12/05/2011 | |||
| Tl* the contact owns a 2010 ford fusion. the contact stated that when the vehicle was first started, there was a popping noise that was exhibited by the brake system. the contact stated that the noise would cease once the engine was warm. the dealer inspected the vehicle and discovered that the noise was caused by brake dust and advised that the noise should cease once the vehicle was running. the brake system was tested and there were no failures detected. the contact stated that the noise continued and progressively became worse. the vehicle was not repaired. the failure mileage was unknown, but the current mileage was 15,416. | |||
| 12/05/2011 | |||
| Tl- the contact owns a 2010 ford fusion. the contact stated that when the vehicle was first started, there was a popping noise that was exhibited by the brake system. the contact stated that the noise would cease once the engine was warm. the dealer inspected the vehicle and discovered that the noise was caused by brake dust and advised that the noise should cease once the vehicle was running. the brake system was tested and there were no failures detected. the contact stated that the noise continued and progressively became worse. the vehicle was not repaired. the failure mileage was unknown, but the current mileage was 15,416. kmj | |||
| 12/05/2011 | |||
| Tl- the contact owns a 2010 ford fusion. the contact stated when the vehicle is first started and is cold there is a popping noise that comes from brake system. the contact stated that once the vehicle runs the noise goes away, but comes back after the vehicle sits for a few hours. the dealer inspected the vehicle and stated the noise comes from the brake dust and once the vehicle is run the noise should go away. the brake system was tested and there were no failures found. the contact stated the noise continuees to get louder and louder. the failure mileage was unkknown, but the current mileage was 15,416.rl | |||
| 12/12/2011 | 17900 | ||
| Tl* the contact owns a 2010 ford fusion. the contact was driving approximately 60 mph when she heard a loud noise coming from the vehicle. the vehicle was taken to the dealer the following morning where the dealer advised the contact that the rear brake pads were severely rusted and had damaged the rotors. the vehicle was repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 17,900. the vin was unavailable. | |||
| 12/12/2011 | 17900 | ||
| Tl-the contact owns a 2010 ford fusion. the contact stated that while driving approximately 60 mph she heard a loud noise coming from the vehicle. the vehicle was taken to the dealer the following morning and they advised her that the rear brake pads were severrly rusted and caused damage to the rotors as well. the vehicle was repaired for the rear brake pads and rotors. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 17,900. the vin was unavailable. tb | |||
| 08/16/2011 | 17000 | ||
| Just starting off from a traffic light the car started to stall. the car was towed to montrose ford where they determined a part in the transmission failed. the part was ordered and replaced a few days later. on the 16th of september while driving the brakes failed. the car was taken to ganley ford on the 19th of sept. they initially determined it was a transmission problem, exactly the same problem that was repaired in august. on the 21st of sept. the maintenance people drove the car with a computer connected to analyze what was happening but found nothing wrong. now they say the problem is hydraulic related but will need to keep the car for at least 30 days to solve the problem. at this time they have no idea what is really wrong. inside the car is an intermittent noise. it can only be heard when just starting out or at very slow speeds. ganley ford has no idea where this noise is coming from. | |||
| 06/05/2011 | 17000 | ||
| Tl* the contact owns a 2010 ford fusion. while driving approximately 65 mph on a mountainous road, the contact began to down shift and the brakes were applied numerous times before coming to a stop. the brakes emitted a strong burning odor. the vehicle was taken to an authorized dealer for a diagnostic test. the technician stated the brakes responded normally. the manufacturer was made aware of the defect. the approximate failure mileage was 17,000. the vin was unavailable. | |||
| 08/16/2011 | 17000 | ||
| Just starting off from a traffic light the car started to stall. the car was towed to montrose ford where they determined a part in the transmission failed. the part was ordered and replaced a few days later. on the 16th of september while driving the brakes failed. the car was taken to ganley ford on the 19th of sept. they initially determined it was a transmission problem, exactly the same problem that was repaired in august. on the 21st of sept. the maintenance people drove the car with a computer connected to analyze what was happening but found nothing wrong. now they say the problem is hydraulic related but will need to keep the car for at least 30 days to solve the problem. at this time they have no idea what is really wrong. inside the car is an intermittent noise. it can only be heard when just starting out or at very slow speeds. ganley ford has no idea where this noise is coming from. | |||
| 06/05/2011 | 17000 | ||
| Tl* the contact owns a 2010 ford fusion. while driving approximately 65 mph on a mountainous road, the contact began to down shift and the brakes were applied numerous times before coming to a stop. the brakes emitted a strong burning odor. the vehicle was taken to an authorized dealer for a diagnostic test. the technician stated the brakes responded normally. the manufacturer was made aware of the defect. the approximate failure mileage was 17,000. the vin was unavailable. | |||
| 06/05/2011 | 17000 | ||
| Tl- the contact owns a 2010 ford fusion. while driving approximately 65 mph on a mountainous road, the contact began to down shift and the brakes were applied numerous times before coming to a stop. the brakes emitted a strong burning odor. the vehicle was taken to an authorized dealer for a diagnostic test. the technician stated the brakes responded normally. the manufacturer was made aware of the defect. the approximate failure mileage was 17,000. the vin was unavailable. rvk | |||
| 06/05/2011 | 17000 | ||
| Tl-the contact owns a 2010 ford fusion. while driving approximately 65 mph on a mountainous road, the contact began to down shift and the brakes were applied numerous times before coming to a stop. the brakes emitted a strong burning odor. the vehicle was taken to an authorized dealer for diagnosis. the technician stated the brakes responded normally. the manufacturer was made aware of the defect. the approximate failure mileage was 17,000. the vin was unavailable. js | |||
| 07/14/2011 | 26322 | ||
| Poor brake response on 2010 ford fusion sport awd. when attempting to slow the vehicle in an emergency stopping situation, the brakes do not produce enough friction between the pads and rotors, thus does not activate abs unless on slippery or snow surface. the brakes do not have enough force to stop the vehicle in an emergency. | |||
| 10/08/2010 | 18000 | ||
| Tl* the contact owns a 2010 ford fusion. the contact stated that in cold or snowy weather, the brakes would exhibit a grinding and an increase in stopping distance. the contact believed that the vehicle was not designed for the climate in which he resided. the contact took the vehicle to the dealer and was told that the failure was because of the weather conditions. there were no repairs to the vehicle. the failure mileage was 18,000 and the current mileage was 24,000. | |||
| 10/08/2010 | 18000 | ||
| Tl- the contact owns a 2010 ford fusion. the contact feels the vehicle is not designed for the climate they live in. the contact stated whenever it is cold and snow comes down, the brakes start to grind and do not stop the vehicle properly. the contact took the vehicle to the dealer and was told the problem was because of the weather conditions. the contact feels this is a safety issue because the vehicle with not stop. the failure mileage was 18,000 and the current mileage was 24,000.rl | |||
| 02/09/2011 | 14000 | ||
| After driving about 1.5 miles from home, my wife came to a set of lights and stepped on the brake to stop. the brake pedal went nearly to the floor and several dash lights came on including the brakes & anti-swerve. the vehicle slowed to a stop as she entered the intersection. fortunately 2 things were in her favor, there was no one ahead of her and there was no cross traffic at the light. either could have resulted in an accident. she drove the vehicle back home since she considered that the brakes had failed and she may not be able to stop the vehicle. she called me. i told her to call the dealership. she left the vehicle running thinking that perhaps as it warmed up it would work and tested it several times over an hour's time in the driveway. she pulled out the car's manual to see if there was anything listed regarding the brake failure. she read in another part of the manual about resetting the car's computer by shutting off the engine. when she restarted the vehicle, the dash lights went out and brakes returned to normal. the dealer said they never heard of this problem and said the earliest they could see the vehicle was 5 days later. we dropped the vehicle off the night before with a description of what was experienced. the dealer said they could not verify the concern and ford does not provide any guidance regarding the issue. i was able to find quite of few instances by simply doing a google search including a video by 'consumer reports' who experienced the exact same problem. ford assured them it was a 'software' issue and claimed that all 2010 fusion hybrid owners would be notified to have the software updated. my car was a newer model 2010 and apparently not under this notification since we did not receive anything from ford. the 'ford customer care' suggested taking the vehicle to another dealer for service who said, there is nothing we can do. | |||
| 08/14/2010 | 11646 | ||
| I was traveling from ca to nv in my 2010 ford fusion hybrid. i drove to minden, nv to go to a store and after leaving the store i noticed that all of my braking lights were on the dashboard. i pulled over into a parking lot and proceeded to turn the car on and off to see if it would reset something, it did not. i contacted a dealership in carson city and told them that i was having the problem, they said that they could not help me, i reiterated the problem and said that i was from out of town and that i needed the car looked at immediately. they conceded to let me come in. i drove in and then said the car would have to wait until monday when they could have a certified hybrid mechanic look at it. monday the mechanic looked at it and by that time the lights were off. they ran a diagnostic and saw that there was an error. they cleared the error and then drove the car around. they called me to say that the car was ready. they went to move the car from the bay and the lights came on again. they finally determined that the connector at the vac pump was not plugged all the way in and they then reconnected it. the car is now working fine. | |||
| 08/01/2009 | 11300 | 1 | 06/28/2009 |
| Ford fusion 2010 s - when the brake was depressed the car accelerated until i depressed a second time much harder. the consumer first began to notice the vehicle would intermittently not start in august. he took the vehicle to the dealer, but they were unable to duplicate the problem. the consumer insisted there was a problem and eventually, they found a technical service bulletin that addressed the issue. the problem was attributed to radio frequency intermittently corrupting the crankshaft position sensor and a new ground strip was installed. the problem seemed to be rectified. the weather stripping surrounding the rear window was loose, there was loose metal around the passenger rear wheel. *jb | |||