Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| AS-21778 | 03/01/2011 | 10039111 | Ready | 07/08/2011 | |
| AS-21778 | 03/01/2011 | 10039111 | Ford: there may be a steering drift while driving on a flat or uneven road surface. 2010-2011 fusion/milan/mkz. this could be normal. *rm | 07/08/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 09/07/2012 | 59000 | ||
| I was on the freeway when engine speed suddenly went to idle. i was in the middle lane and almost got into a crash trying to get to the road side. when i brought the car to the ford dealer they said the throttle body was bad and it cost me $500.00 they said it was not covered under the power train warranty,go figure. also the transmission does not down shift properly after heavy acceleration,they said it was normal. it's no wonder why people shy away from so called american cars,it will be my last. | |||
| 06/28/2012 | 30000 | ||
| I was driving on the highway at a steady speed when all of a sudden, the gas pedal stopped responding, almost as if i was in neutral. i was able to get over to the shoulder. it took a few tries of restarting the car in order to get it going. the same incident happened again the next week. | |||
| 09/07/2012 | 59000 | ||
| I was on the freeway when engine speed suddenly went to idle. i was in the middle lane and almost got into a crash trying to get to the road side. when i brought the car to the ford dealer they said the throttle body was bad and it cost me $500.00 they said it was not covered under the power train warranty,go figure. also the transmission does not down shift properly after heavy acceleration,they said it was normal. it's no wonder why people shy away from so called american cars,it will be my last. | |||
| 06/28/2012 | 30000 | ||
| I was driving on the highway at a steady speed when all of a sudden, the gas pedal stopped responding, almost as if i was in neutral. i was able to get over to the shoulder. it took a few tries of restarting the car in order to get it going. the same incident happened again the next week. | |||
| 09/07/2012 | 59000 | ||
| I was on the freeway when engine speed suddenly went to idle. i was in the middle lane and almost got into a crash trying to get to the road side. when i brought the car to the ford dealer they said the throttle body was bad and it cost me $500.00 they said it was not covered under the power train warranty,go figure. also the transmission does not down shift properly after heavy acceleration,they said it was normal. it's no wonder why people shy away from so called american cars,it will be my last. | |||
| 06/28/2012 | 30000 | ||
| I was driving on the highway at a steady speed when all of a sudden, the gas pedal stopped responding, almost as if i was in neutral. i was able to get over to the shoulder. it took a few tries of restarting the car in order to get it going. the same incident happened again the next week. | |||
| 01/25/2013 | 80000 | 1 | |
| Started driving to get home from work and suddenly the service advancetrac light came on, didn't notice anything until i did a turn. the steering felt stiff, not really paying attention to the problem got home shut off the car. the next morning heading to work turned on the car and then the service power steering now light had come on as well. after that the power steering was gone, i couldn't turn the wheels. did some research and a lot of fusions are having this problem and so far no results without spending thousands of dollars at the dealer. *tr | |||
| 01/25/2013 | 80000 | ||
| Started driving to get home from work and suddenly the service advancetrac light came on, didnt notice anything until i did a turn. the steering felt stiff, not really paying attention to the problem got home shut off the car. the next morning heading to work turned on the car and then the service power steering now light had come on as well. after that the power steering was gone, i couldnt turn the wheels. did some research and a lot of fusions are having this problem and so far no results without spending thousands of dollars at the dealer. | |||
| 12/25/2012 | 23311 | 1 | |
| While my daughter was driving the car on 12/25/12, the steering wheel became stiff and warning light came on. on 12/29/12, went to check car and could not drive it at all. you could not turn the steering wheel. i had it towed to the dealership. the power steering rack had to be replaced. they said something was wrong with the wiring. i also saw online there were many complaints concerning the same issue. because of this, it thought there could be a possible defect. the car is only three years old with low mileage. i mostly use the car to drive back and forth to work, which is 6 miles away. this could have been very dangerous, because you could not steer the car once the power steering went out. *tr | |||
| 12/25/2012 | 23311 | ||
| While my daughter was driving the car on 12/25/12, the steering wheel became stiff and warning light came on. on 12/29/12, went to check car and could not drive it at all. you could not turn the steering wheel. i had it towed to the dealership. the power steering rack had to be replaced. they said something was wrong with the wiring. i also saw online there were many complaints concerning the same issue. because of this, it thought there could be a possible defect. the car is only three years old with low mileage. i mostly use the car to drive back and forth to work, which is 6 miles away. this could have been very dangerous, because you could not steer the car once the power steering went out. | |||
| 01/12/2013 | 83000 | 1 | |
| We were three hours from home in the late afternoon when the power steering service soon light came on. we had one more stop to make so we did and tried to check the power steering fluid not knowing that this vehicle had electric assist steering. when we got back in the vehicle to go to the auto parts store and the alarm came on and the reading on the dash said power steering service now and the vehicle then was very hard to steer. after finally figuring out that we had the power assist steering and that there was nothing that we could do about it at that time. the salesperson told us that we could still drive it but it would be very difficult. we had no choice but to try to make it home and praise the lord we did get home safely. we took it to a mechanic and he said that the part to replace it would be around $1,000.00 not including labor. in doing research on the internet i found that this is a common complaint for this vehicle but that there is no recall as of yet for it. i would like to enter this complaint so that ford will look into making this defect a recall and help the consumers that have purchased these vehicles. my husband and i bought this vehicle less that 6 months ago and we love it but this problem has really been a disappointment not to mention the financial hardship it has placed on us. thank you for your time. *tr | |||
| 01/12/2013 | 83000 | ||
| We were three hours from home in the late afternoon when the power steering service soon light came on. we had one more stop to make so we did and tried to check the power steering fluid not knowing that this vehicle had electric assist steering. when we got back in the vehicle to go to the auto parts store and the alarm came on and the reading on the dash said power steering service now and the vehicle then was very hard to steer. after finally figuring out that we had the power assist steering and that there was nothing that we could do about it at that time. the salesperson told us that we could still drive it but it would be very difficult. we had no choice but to try to make it home and praise the lord we did get home safely. we took it to a mechanic and he said that the part to replace it would be around $1,000.00 not including labor. in doing research on the internet i found that this is a common complaint for this vehicle but that there is no recall as of yet for it. i would like to enter this complaint so that ford will look into making this defect a recall and help the consumers that have purchased these vehicles. my husband and i bought this vehicle less that 6 months ago and we love it but this problem has really been a disappointment not to mention the financial hardship it has placed on us. thank you for your time. | |||
| 10/02/2012 | 131000 | ||
| Tl- the contact owns a 2010 ford fusion. the contact stated that while driving 40 mph, the power steering assist failed. the vehicle was taken to the dealer where the steering computer module was reset. the contact also stated that the failure recurred several times. the manufacturer was notified of the failure and informed the contact that there was no recall on the vehicle. the failure mileage was 131,000 and the current mileage was 132,000. mh | |||
| 10/02/2012 | 131000 | ||
| Tl-the contact owns a 2010 ford fusion. the contact stated while driving 40 mph the power steering failed. the steering locked with no assistance. the vehicle was taken to the dealer who reset the computer module on the steering. this failure occurred on more than one occasions. the manufacturer was notified who stated the vehicle warranty expired and there was no recall for this failure. they also stated due to the high mileage the contact would have to repair the failure at a cost to him. the failure mileage was 131,000 and the current mileage was 132,000. mw | |||
| 12/16/2012 | 48000 | 1 | |
| Driving at 30 mph, sliding car icon appeared and noticed a slight stiffness in steering. made it home with no further issues. next morning upon starting car, i had no power steering at all. two days later, power steering has not returned, but the 'service power steering now' indicator light is on. dealer is telling me no history of this type of incident. although i have found it all over the internet with 2010, 2011. and 2012 fusions and escapes. nhtsa, please help! *tr | |||
| 12/16/2012 | 48000 | ||
| Driving at 30 mph, sliding car icon appeared and noticed a slight stiffness in steering. made it home with no further issues. next morning upon starting car, i had no power steering at all. two days later, power steering has not returned, but the 'service power steering now' indicator light is on. dealer is telling me no history of this type of incident. although i have found it all over the internet with 2010, 2011. and 2012 fusions and escapes. nhsta, please help! | |||
| 10/15/2012 | 58000 | 1 | |
| The vehicle lost power steering, traction control, and brakes upon entering the freeway on ramp. to stop the vehicle and endangering other drivers, i was forced to crash into the concrete wall barrier on the drivers side of the on ramp. there were no warning lights on the dashboard until after coming to a stop and the engine died. at that point the warning lights came on. *tr | |||
| 10/15/2012 | 58000 | ||
| The vehicle lost power steering, traction control, and brakes upon entering the freeway on ramp. to stop the vehicle and endangering other drivers, i was forced to crash into the concrete wall barrier on the drivers side of the on ramp. there were no warning lights on the dashboard until after coming to a stop and the engine died. at that point the warning lights came on. | |||
| 11/25/2012 | 48000 | 1 | |
| Driving along suddenly ding ding..service advanctrac and powersteering the display said and the steering becomes hard and pulls. *tr | |||
| 11/25/2012 | 48000 | ||
| Driving along suddenly ding ding..service advanctrac and powersteering the display said and the steering becomes hard and pulls. | |||
| 10/27/2012 | 50125 | 1 | |
| Power steering intermittently goes out for no reason while driving, causing very unsafe situation. dash warning says service advanctrac and service power steering now. ford dealer resets the code and then it works fine again until the next time(this time a month later). ford charges $100 to reset the code each time, then say they can't find a real problem. they suggest to replace a power steering unit for $1500, but they can't guarantee that it will fix the problem. when it happens, it is practically impossible to turn the wheel when car is sitting. even at highway speeds, it is still very hard to turn. i won't let my wife drive this vehicle any longer. no advance warning when it happens. there is a lot of traffic online about this problem, but the ford dealer says they have never seen or heard of this problem. the car is only 2 years old. *tr | |||
| 11/25/2012 | 48000 | ||
| Driving along suddenly ding ding..service advanctrac and powersteering the display said and the steering becomes hard and pulls. | |||
| 10/27/2012 | 50125 | ||
| Power steering intermittently goes out for no reason while driving, causing very unsafe situation. dash warning says service advanctrac and service power steering now. ford dealer resets the code and then it works fine again until the next time(this time a month later). ford charges $100 to reset the code each time, then say they can't find a real problem. they suggest to replace a power steering unit for $1500, but they can't guarantee that it will fix the problem. when it happens, it is practically impossible to turn the wheel when car is sitting. even at highway speeds, it is still very hard to turn. i won't let my wife drive this vehicle any longer. no advance warning when it happens. there is a lot of traffic online about this problem, but the ford dealer says they have never seen or heard of this problem. the car is only 2 years old. | |||
| 11/25/2012 | 48000 | ||
| Driving along suddenly ding ding..service advanctrac and powersteering the display said and the steering becomes hard and pulls. | |||
| 10/27/2012 | 50125 | ||
| Power steering intermittently goes out for no reason while driving, causing very unsafe situation. dash warning says service advanctrac and service power steering now. ford dealer resets the code and then it works fine again until the next time(this time a month later). ford charges $100 to reset the code each time, then say they can't find a real problem. they suggest to replace a power steering unit for $1500, but they can't guarantee that it will fix the problem. when it happens, it is practically impossible to turn the wheel when car is sitting. even at highway speeds, it is still very hard to turn. i won't let my wife drive this vehicle any longer. no advance warning when it happens. there is a lot of traffic online about this problem, but the ford dealer says they have never seen or heard of this problem. the car is only 2 years old. | |||
| 11/08/2012 | 60000 | 1 | |
| Power steering light came on as power steering was lost. luckily i as able to pull over and park vehicle since i was only traveling 35 mph. however, this is a safety concern since there was basically no notice before losing all power steering. *tr | |||
| 11/08/2012 | 60000 | ||
| Power steering light came on as power steering was lost. luckily i as able to pull over and park vehicle since i was only traveling 35 mph. however, this is a safety concern since there was basically no notice before losing all power steering. | |||
| 01/10/2010 | 13 | 12/30/2009 | |
| 2010 ford fusion sel. customer writes in regards to continued transmission problems.*smd the consumer stated the transmission would slip harshly and hesitate on acceleration. the recall repair did not correct the transmission problems. it was determined that the valve body and solenoid body were defective. also, one of the tires was leaking air, there was an issue with the traction and brakes. there were noises coming from the front of the vehicle. the steering wheel would not lock into place, the cd player did not work at times, the driver side visor did not stay in place, the gas over flow tube was inoperative, the vehicle would pull hard when the brake was applied. the rear driver's side door had to be slammed extremely hard, in order to close it. the driver's side seat belt was backwards. the passenger side windshield wiper dragged on the windshield and the vehicle would sometimes surge on its own. each time the consumer went to the dealer about certain problems, she was told no problems were found. | |||
| 11/03/2012 | 49670 | 1 | |
| Was about to turn into a parking lot off a main road and lost all control of power steering and vehicle started dinging service power steering and advance track. vehicle became very hard to turn, had someone been exiting the lot i probably would have hit them. *tr | |||
| 01/10/2010 | 13 | 12/30/2009 | |
| 2010 ford fusion sel. customer writes in regards to continued transmission problems.*smd the consumer stated the transmission would slip harshly and hesitate on acceleration. the recall repair did not correct the transmission problems. it was determined that the valve body and solenoid body were defective. also, one of the tires was leaking air, there was an issue with the traction and brakes. there were noises coming from the front of the vehicle. the steering wheel would not lock into place, the cd player did not work at times, the driver side visor did not stay in place, the gas over flow tube was inoperative, the vehicle would pull hard when the brake was applied. the rear driver's side door had to be slammed extremely hard, in order to close it. the driver's side seat belt was backwards. the passenger side windshield wiper dragged on the windshield and the vehicle would sometimes surge on its own. each time the consumer went to the dealer about certain problems, she was told no problems were found. | |||
| 11/03/2012 | 49670 | 1 | |
| Was about to turn into a parking lot off a main road and lost all control of power steering and vehicle started dinging service power steering and advance track. vehicle became very hard to turn, had someone been exiting the lot i probably would have hit them. *tr | |||
| 01/10/2010 | 13 | 12/30/2009 | |
| 2010 ford fusion sel. customer writes in regards to continued transmission problems.*smd the consumer stated the transmission would slip harshly and hesitate on acceleration. the recall repair did not correct the transmission problems. it was determined that the valve body and solenoid body were defective. also, one of the tires was leaking air, there was an issue with the traction and brakes. there were noises coming from the front of the vehicle. the steering wheel would not lock into place, the cd player did not work at times, the driver side visor did not stay in place, the gas over flow tube was inoperative, the vehicle would pull hard when the brake was applied. the rear driver's side door had to be slammed extremely hard, in order to close it. the driver's side seat belt was backwards. the passenger side windshield wiper dragged on the windshield and the vehicle would sometimes surge on its own. each time the consumer went to the dealer about certain problems, she was told no problems were found. | |||
| 11/03/2012 | 49670 | 1 | |
| Was about to turn into a parking lot off a main road and lost all control of power steering and vehicle started dinging service power steering and advance track. vehicle became very hard to turn, had someone been exiting the lot i probably would have hit them. *tr | |||
| 01/10/2010 | 13 | 12/30/2009 | |
| 2010 ford fusion sel. customer writes in regards to continued transmission problems.*smd the consumer stated the transmission would slip harshly and hesitate on acceleration. the recall repair did not correct the transmission problems. it was determined that the valve body and solenoid body were defective. also, one of the tires was leaking air, there was an issue with the traction and brakes. there were noises coming from the front of the vehicle. the steering wheel would not lock into place, the cd player did not work at times, the driver side visor did not stay in place, the gas over flow tube was inoperative, the vehicle would pull hard when the brake was applied. the rear driver's side door had to be slammed extremely hard, in order to close it. the driver's side seat belt was backwards. the passenger side windshield wiper dragged on the windshield and the vehicle would sometimes surge on its own. each time the consumer went to the dealer about certain problems, she was told no problems were found. | |||
| 11/03/2012 | 49670 | ||
| Was about to turn into a parking lot off a main road and lost all control of power steering and vehicle started dinging service power steering and advance track. vehicle became very hard to turn, had someone been exiting the lot i probably would have hit them. | |||
| 10/28/2012 | 17000 | 1 | |
| When i started the car a new message stating service power steering now and service advance autotrac when i started the engine, a message stated service power steering now and service advance autotrac on dashboard. electrical steering failed and it was hard to turn. dealer can not fix it. tried to restart but problem stays. this is a dangerous safety issue and must be investigated by ford immediately. *tr | |||
| 10/28/2012 | 17000 | ||
| When i started the car a new message stating service power steering now and service advance autotrac when i started the engine, a message stated service power steering now and service advance autotrac on dashboard. electrical steering failed and it was hard to turn. dealer can not fix it. tried to restart but problem stays. this is a dangerous safety issue and must be investigated by ford immediately. | |||
| 09/06/2012 | 1 | ||
| I had not had any issues with my car, but i left my house to drive my daughter to tumbling which was 7 miles from my house. i was about 3 miles from my home when a warning sound and the lights on my dashboard stated check power steering. i assumed that i needed power steering. i arrived at tumbling, parked for an hour. when i started the car a new message was on the dash stating service power steering now and service advance autotrac. i put the car in reverse and backed up, but when i turned the steering wheel it was locked, i could barely move the wheel. i was blocking the traffic in the parking lot and had to pull forward and park. i turned the car off and on and received the same message. therefore i was stranded in the parking lot. we took the car to a ford service dept. they told us that this is an issue that they have been having with ford fusions as well as other fords but there was no recall. i paid for them to perform a diagnostic test the results were that they would have to replace the steering panel for $1500 and the part was on back order, but first they reset the codes, and the power steering warning was gone the car test drove and drove home fine. the next morning i left to take my daughters to school and the same cycle of events happened i was afraid to turn the car off when i dropped them off at school so that i would not be stranded. i kept the car on and drove the car to the dealership where i purchased the car paid again for a test and was told the same thing. i told them to repair the car. i called ford co. and they told me that they were not aware of this issue and although i saw numerous complaints on the internet they were not true. meanwhile my car is ready and i have to come up with 1500 for an issue that ford knows they are having problems with. i am afraid my car will have problems again, this is a safety issue when it comes to steering. *tr | |||
| 10/20/2012 | 64848 | ||
| Tl-the contact owns a 2010 ford fusion. the contact started the ignition and attempted to drive in reverese; however the steering wheel failed to turn. immediately she noticed there was a complete loss of power steering with the illumination of the warning indicator. the vehicle was driven to an independent mechanic with the power steering malfunction. the mechanic recommended the vehicle be diagnosed by a dealer. the vehicle had not been repaired. the manufacturer was not notified of the problem. the approximate failure mileage was 64,848. pmb | |||
| 09/06/2012 | |||
| I had not had any issues with my car, but i left my house to drive my daughter to tumbling which was 7 miles from my house. i was about 3 miles from my home when a warning sound and the lights on my dashboard stated check power steering. i assumed that i needed power steering. i arrived at tumbling, parked for an hour. when i started the car a new message was on the dash stating service power steering now and service advance autotrac. i put the car in reverse and backed up, but when i turned the steering wheel it was locked, i could barely move the wheel. i was blocking the traffic in the parking lot and had to pull forward and park. i turned the car off and on and received the same message. therefore i was stranded in the parking lot. we took the car to a ford service dept. they told us that this is an issue that they have been having with ford fusions as well as other fords but there was no recall. i paid for them to perform a diagonostic test the results were that they would have to replace the steering panel for $1500 and the part was on back order, but first they reset the codes, and the power steering warning was gone the car test drove and drove home fine. the next morning i left to take my daughters to school and the same cycle of events happened i was afraid to turn the car off when i dropped them off at school so that i would not be stranded. i kept the car on and drove the car to the dealership where i purchased the car paid again for a test and was told the same thing. i told them to repair the car. i called ford co. and they told me that they were not aware of this issue and althought i saw numerous complaints on the internet they were not true. meanwhile my car is ready and i have to come up with 1500 for an issue that ford knows they are having problems with. i am afraid my car will have problems again, this is a safety issue when it comes to steering. | |||
| 10/20/2012 | 64848 | ||
| Tl-the contact owns a 2010 ford fusion. the contact started the ignition and attempted to drive in reverese; however the steering wheel failed to turn. immediately she noticed there was a complete loss of power steering with the illumination of the warning indicator. the vehicle was driven to an independent mechanic with the power steering malfunction. the mechanic recommended the vehicle be diagnosed by a dealer. the vehicle had not been repaired. the manufacturer was not notified of the problem. the approximate failure mileage was 64,848. pmb | |||
| 10/05/2012 | 23000 | 1 | |
| Power steering went out. service power steering msg along with service advancetrac msg came up on dash. took car to dealer next morning( saturday 10/6/2012) steering still not working and service messages still on dash. service writer moved car later that day because they did not have a technician look at it. he stated when he moved the car the steering was not working(problem existed) . car sat at dealer until monday 10/8 they called and said it was working properly and they could not find a problem...they would drive it and see if they could replicate the problem. it is now wednesday 10/10 and they say they have not been able to duplicate the steering problem. they don't know how to help me.....service manager said ford will not let them replace parts on a trial and error basis.... before they can replace a part they must be able to confirm it is bad.....this is very dangerous. the car cannot be driven safely if this happens again. *tr | |||
| 10/05/2012 | 23000 | ||
| Power steering went out. service power steering msg along with service advancetrac msg came up on dash. took car to dealer next morning( saturday 10/6/2012) steering still not working and service messages still on dash. service writer moved car later that day because they did not have a technician look at it. he stated when he moved the car the steering was not working(problem existed) . car sat at dealer until monday 10/8 they called and said it was working properly and they could not find a problem...they would drive it and see if they could replicate the problem. it is now wednesday 10/10 and they say they have not been able to duplicate the steering problem. they don't know how to help me.....service manager said ford will not let them replace parts on a trial and error basis.... before they can replace a part they must be able to confirm it is bad.....this is very dangerous. the car cannot be driven safely if this happens again. | |||
| 10/04/2012 | 49700 | 1 | |
| On october 4, 2012, i was driving my 2010 ford fusion around 40 m.p.h. on a four lane street when the power steering failed/locked for no reason. the electronic display said power steering assist fault. service advancetrac i drove straight for 5 miles and knew there was a dealer on the left side and managed a wide left turn into the dealership. when i waited for the representative to come to my car, i turned off the engine. i explained what happened and he asked to see the display. i turned the car back on, the display was gone and the power steering was back on. i left the dealer and went on-line and found numerous complaints about the same problem. i also learned that it is useless to take the car to ford for service because dealers claim that the computer is not showing a diagnostic code and they need to replicate the problem (which is highly unlikely that it will happen while at the dealer). i also learned that it has happened to some customers many times and there is no warning or reason why the ps suddenly fails. further, it appears that dealers have no idea how to correct the problem. it is a safety issue. it is dangerous, especially if it fails when trying to make a turn. i went back to the dealer and was told that they never heard of this issue and it could be anything. i then called corporate headquarters for ford and filed a complaint. i was told that they would get back to me today, october 5, 2012. i have heard nothing. this needs to be investigated immediately. i cannot afford to buy a new car. i also cannot in good conscience sell my car with this dangerous defect. i feel that ford is forcing me to drive an unsafe car and i am extremely scared that the ps will go out again in a situation that will cause me to crash or worse. *tr | |||
| 10/04/2012 | 49700 | ||
| On october 4, 2012, i was driving my 2010 ford fusion around 40 m.p.h. on a four lane street when the power steering failed/locked for no reason. the electronic display said power steering assist fault. service advancetrac i drove straight for 5 miles and knew there was a dealer on the left side and managed a wide left turn into the dealership. when i waited for the representative to come to my car, i turned off the engine. i explained what happened and he asked to see the display. i turned the car back on, the display was gone and the power steering was back on. i left the dealer and went on-line and found numerous complaints about the same problem. i also learned that it is useless to take the car to ford for service because dealers claim that the computer is not showing a diagnostic code and they need to replicate the problem (which is highly unlikely that it will happen while at the dealer). i also learned that it has happened to some customers many times and there is no warning or reason why the ps suddenly fails. further, it appears that dealers have no idea how to correct the problem. it is a safety issue. it is dangerous, especially if it fails when trying to make a turn. i went back to the dealer and was told that they never heard of this issue and it could be anything. i then called corporate headquarters for ford and filed a complaint. i was told that they would get back to me today, october 5, 2012. i have heard nothing. this needs to be investigated immediately. i cannot afford to buy a new car. i also cannot in good conscience sell my car with this dangerous defect. i feel that ford is forcing me to drive an unsafe car and i am extremely scared that the ps will go out again in a situation that will cause me to crash or worse. | |||
| 08/07/2012 | 30000 | 4 | |
| Lost power steering. has happened three times since. *tr | |||
| 08/08/2012 | 53000 | ||
| Tl* the contact owns a 2010 ford fusion. the contact stated that the accelerator pedal became inoperable. the vehicle was taken to the dealer for inspection where they stated that the torque converter needed to be replaced. the vehicle was repaired but the failure recurred. the contact took the vehicle back to the dealer where they advised that the power assist warning light was illuminated and that the power steering needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and advised the contact that the vehicle was no longer under warranty. the failure mileage was 53,000. | |||
| 08/07/2012 | 30000 | ||
| Lost power steering. has happened three times since. | |||
| 08/08/2012 | 53000 | ||
| Tl- the contact owns a 2010 ford fusion. the contact stated that the accelerator pedal became inoperable. the vehicle was taken to the dealer for inspection where they stated that the torque converter needed to be replaced. the vehicle was repaired but the failure recurred. the contact took the vehicle back to the dealer where they advised that the power assist warning light was illuminated and that the power steering needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and advised the contact that the vehicle was no longer under warranty. the failure mileage was 53,000. kmj | |||
| 08/08/2012 | 53000 | ||
| Tl- the contact owns a 2010 ford fusion. the contact stated that the driver was driving the vehicle and the accelerator pedal stopped working. the vehicle was taken to the dealer for inspection and they stated that the torque converter needed to be replaced. the vehicle was repaired but the failure recurred. the contact took the vehicle back to the dealer and they stated that the power assist light illuminated on the instrument panel. the contact stated that the power steering needed to be replaced. the vehicle was not repaired for that failure. the manufacturer stated that the vehicle was out of warranty. the failure mileage was 53,000. ap | |||
| 07/29/2012 | 172000 | 1 | |
| Was backing out of driveway and got a warning light that said the power steering needed serviced and then the steering got hard...im a grown man and it is so hard for me to drive and turn the wheels.this is my wife's car and im so thankful so wasn't driving it when this happened there's no way she could have controlled it.very bad design and a safety issue. *js | |||
| 07/29/2012 | 172000 | ||
| Was backing out of driveway and got a warning light that said the power steering needed serviced and then the steering got hard...im a grown man and it is so hard for me to drive and turn the wheels.this is my wifes car and im so thankful so wasnt driving it when this happped theres no way she could have controled it.very bad design and a safety issue | |||
| 06/25/2011 | 27000 | ||
| While driving on the interstate at about 55 mph, the vehicle lost all power and shut down with the wrench and check engine lights were on. steering was difficult and i almost was hit trying to get vehicle to off of the road. after several minutes i tried restarting car and it started, so i made it to my destination and it died again. i had to have it towed to ford. the vehicle was under warranty and they replaced the throttle body assembly. vehicle still has loss of power issues and ford has not solved this issue. this is dangerous as vehicle just turns off at highway speed as this part fails. | |||
| 06/01/2012 | 95000 | ||
| Upon starting my car in my driveway, a message appeared across the dashboard reading power steering assist fault also service advance trac. i bought this car not even 8 months ago, the mileage being over what a warranty could cover. twice i was turned away because the vehicle being too new the coding could not be detected, reading there was nothing wrong. clearly with no power steering, and the messages going off...there was something wrong. this is not the first of this exact same complaint i have found online regarding the same year, make and model of this vehicle. it is now sitting at a garage and i am waiting on the verdict. not to mention i have to pay just to have it diagnosed, i am being told if similar to other problems that sound like this one, i could be looking at anywhere from $800-1500 + for this to be solved. why will ford not come out with a recall by now, after all of the similar complaints!? i have always been partial to ford's and now regret ever making the purchase. please help out your customers ford! | |||
| 09/23/2011 | 12422 | ||
| Power steering was in a parking lot. it could be steered by man power. took to ford garage and was the power steering rack. was advised it could have been very dangerous if it had happened on the highway at high speed and on curves which we had just done that day. | |||
| 05/11/2010 | 1 | ||
| 2010 ford fusion steering problem - car pulls to the left or sometimes right. usually when traveling at lower speeds the steering is terrible, it wants to pull the wheel hard to one side, always happens on uneven road surface - sometimes on even roads - every one of my other cars drive perfect on the same road. took my company car to the dealer to have it looked at - they replaced all 4 tires and did an alignment - chanrged my fleet $1,200 and it still does the same thing. service manager said that it is a characteristic of the car and ford will not fix it - just live with it. problem is i am stuck with it for another year and a half... | |||
| 12/19/2010 | |||
| Tl-the contact owns a 2010 ford fusion. while driving in reverse 2 mph the power steering assist fault light illuminated on the dashboard. she put the vehicle in park and read the manual. she took the vehicle to the dealer and they advised her that the power steering assist module was defective. she was advised by the dealer that the part was no longer under warranty and she would have to pay $900 for the repair. the vehicle was scheduled to be repaired tomorrow. the failure mileage was unknown and the current mileage was 52,039. vwb | |||
| 10/30/2010 | 3500 | ||
| I have a brand new 2010 ford fusion that has approximately 3000 miles on it. i had a bad experience where the power steering suddenly stopped working while pulling my car out of a parking garage. the vehicle console display showed a 'power steering assist failure' message. i pulled my car over to the side with considerable effort and shut the ignition off. after a few minutes wait, i restarted the car and everything was normal. within a few minutes, a less than a mile traveled, the same failure occured and the same message was displayed while in a round-about. i again pulled my car over and shut it off. it again restarted and steered fine and i drove immediately to my dealership. the dealership read the code, cleared it and informed me that they could not get the vehicle to reproduce the problem. this is a very scary issue and no components were replaced. i am a prior owner of a chevrolet cobalt and i am familiar with their recall for the electric assist. my cobalt did not fail, but they replaced the assist motor under recall. i did not realize that the ford fusion now has electric assist. are other fusion owners having intermittent failures with their steering? | |||
| 03/14/2010 | 1300 | ||
| Tl- the contact owns a 2010 ford fusion. whenever applying the brakes at any speed the contact noticed that the steering wheel will slightly turn to the right. the vehicle has not been diagnosed and the contact has noticed that failure since purchasing the vehicle. the current and failure mileages was 1300. bml | |||