Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 01/10/2010 | 13 | 12/30/2009 | |
| 2010 ford fusion sel. customer writes in regards to continued transmission problems.*smd the consumer stated the transmission would slip harshly and hesitate on acceleration. the recall repair did not correct the transmission problems. it was determined that the valve body and solenoid body were defective. also, one of the tires was leaking air, there was an issue with the traction and brakes. there were noises coming from the front of the vehicle. the steering wheel would not lock into place, the cd player did not work at times, the driver side visor did not stay in place, the gas over flow tube was inoperative, the vehicle would pull hard when the brake was applied. the rear driver's side door had to be slammed extremely hard, in order to close it. the driver's side seat belt was backwards. the passenger side windshield wiper dragged on the windshield and the vehicle would sometimes surge on its own. each time the consumer went to the dealer about certain problems, she was told no problems were found. | |||
| 09/06/2012 | 1 | ||
| I had not had any issues with my car, but i left my house to drive my daughter to tumbling which was 7 miles from my house. i was about 3 miles from my home when a warning sound and the lights on my dashboard stated check power steering. i assumed that i needed power steering. i arrived at tumbling, parked for an hour. when i started the car a new message was on the dash stating service power steering now and service advance autotrac. i put the car in reverse and backed up, but when i turned the steering wheel it was locked, i could barely move the wheel. i was blocking the traffic in the parking lot and had to pull forward and park. i turned the car off and on and received the same message. therefore i was stranded in the parking lot. we took the car to a ford service dept. they told us that this is an issue that they have been having with ford fusions as well as other fords but there was no recall. i paid for them to perform a diagnostic test the results were that they would have to replace the steering panel for $1500 and the part was on back order, but first they reset the codes, and the power steering warning was gone the car test drove and drove home fine. the next morning i left to take my daughters to school and the same cycle of events happened i was afraid to turn the car off when i dropped them off at school so that i would not be stranded. i kept the car on and drove the car to the dealership where i purchased the car paid again for a test and was told the same thing. i told them to repair the car. i called ford co. and they told me that they were not aware of this issue and although i saw numerous complaints on the internet they were not true. meanwhile my car is ready and i have to come up with 1500 for an issue that ford knows they are having problems with. i am afraid my car will have problems again, this is a safety issue when it comes to steering. *tr | |||
| 09/06/2012 | |||
| I had not had any issues with my car, but i left my house to drive my daughter to tumbling which was 7 miles from my house. i was about 3 miles from my home when a warning sound and the lights on my dashboard stated check power steering. i assumed that i needed power steering. i arrived at tumbling, parked for an hour. when i started the car a new message was on the dash stating service power steering now and service advance autotrac. i put the car in reverse and backed up, but when i turned the steering wheel it was locked, i could barely move the wheel. i was blocking the traffic in the parking lot and had to pull forward and park. i turned the car off and on and received the same message. therefore i was stranded in the parking lot. we took the car to a ford service dept. they told us that this is an issue that they have been having with ford fusions as well as other fords but there was no recall. i paid for them to perform a diagonostic test the results were that they would have to replace the steering panel for $1500 and the part was on back order, but first they reset the codes, and the power steering warning was gone the car test drove and drove home fine. the next morning i left to take my daughters to school and the same cycle of events happened i was afraid to turn the car off when i dropped them off at school so that i would not be stranded. i kept the car on and drove the car to the dealership where i purchased the car paid again for a test and was told the same thing. i told them to repair the car. i called ford co. and they told me that they were not aware of this issue and althought i saw numerous complaints on the internet they were not true. meanwhile my car is ready and i have to come up with 1500 for an issue that ford knows they are having problems with. i am afraid my car will have problems again, this is a safety issue when it comes to steering. | |||
| 09/09/2011 | 37000 | ||
| Tl- the contact owns a 2010 ford fusion hybrid. the contact stated while having an oil change the mechanic noticed a broken bolt the holds the tire in place. the contact spoke to the dealer who stated there was nothing they could do since the warranty had expired. the dealer replaced the bolt on the tire. the contact stated that was a manufacturers defect that could have caused the tire to disconnect from the vehicle and caused a crash. the vin was not available. the failure mileage 37,000. rvk | |||
| 05/10/2010 | 10000 | ||
| Tl- the contact owns a 2010 ford fusion. while traveling 35 mph the contact noticed a bang noise coming from outside of the vehicle followed by the front driver side tire suddenly locking in place which caused the contact to lose control of the vehicle, however the vehicle was not in a incident. the vehicle was taken to the dealership where the contact was informed that the failure could not be determined. there were no prior warnings. the failure mileage was 10000 and the current mileage is 17000. bml | |||