Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - GLASS, SIDE/REAR | |||||
| TSB-10-16-6 | 08/16/2010 | 10039151 | Ready | 07/12/2011 | |
| TSB-10-16-6 | 08/16/2010 | 10039151 | Ford: there may be loose molding in the base of the rear window glass. 2010 fusion/milan/mkz. *rm | 07/12/2011 | |
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||||
| TSB-11-4-23 | 05/02/2011 | 10038904 | Ready | 06/28/2011 | |
| TSB-11-4-23 | 05/02/2011 | 10038904 | Ford: 2010-2011 fusion. service engine soon light is on with three possible trouble codes stored during windshield wiper use. *rm | 06/28/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 01/10/2010 | 13 | 12/30/2009 | |
| 2010 ford fusion sel. customer writes in regards to continued transmission problems.*smd the consumer stated the transmission would slip harshly and hesitate on acceleration. the recall repair did not correct the transmission problems. it was determined that the valve body and solenoid body were defective. also, one of the tires was leaking air, there was an issue with the traction and brakes. there were noises coming from the front of the vehicle. the steering wheel would not lock into place, the cd player did not work at times, the driver side visor did not stay in place, the gas over flow tube was inoperative, the vehicle would pull hard when the brake was applied. the rear driver's side door had to be slammed extremely hard, in order to close it. the driver's side seat belt was backwards. the passenger side windshield wiper dragged on the windshield and the vehicle would sometimes surge on its own. each time the consumer went to the dealer about certain problems, she was told no problems were found. | |||
| 01/12/2012 | 45000 | ||
| In cold/inclement weather, the wipers will not stay defrosted and will freeze to the windshield & not come on, or will not clean the windshield for enough visibility to see the road while driving which can cause a crash. this is due to the fact that the wipers sit too far below the defroster vents on the car. i let my car warm up for 15 mins on dec 12th and made sure they were clean before i got on the parkway. after being on the road 20 minutes & leaving my defroster on high, i turned my wipers on to clear the dirty water/slush thrown on my car by 18 wheelers. the wipers stuck again, and i ran off the side of the road by looking out the side windows to prevent an accident. i had to pry the wipers off the windshield because they had froze again. this is the third time this has happened to me. the other two times were in 2010. i couldn't remember the first two dates, so i used the most current as the info above including mileage. i try to avoid driving my car during freezing moist conditions because i'm scared i will wreck. i notified ford a few days ago and they are looking into the situation, but they told me there has not been a recall. i shouldn't be scared to drive my car! | |||
| 06/10/2011 | 1500 | ||
| Tl-the contact owns a 2010 ford fusion. the contact stated the windshield cracked fourteen inches up from the passenger side. the windshield was installed and repaired by a glass company. the repairs cost $800. a year later the windshield crack again in the same spot. the vehicle was taken to the dealer who stated there are no recalls and offered no assistance. the manufacturer was not contacted. the failure mileage was 1,500...mw | |||
| 05/01/2010 | 4000 | ||
| I have a 2010 ford fusion sel and right after i first got it i had a crack in windshield and thought a rock must have hit it. i got it repaired (after many problems with the repairs) and not long after i got a star burst. will have to have it fixed now too! i have had many cars throughout the years and have never had to replace the windshield, this one now twice and only 10,000 miles on it???? | |||
| 05/27/2010 | 1000 | 1 | |
| While driving our brand new ford fusion sedan se on the freeway around 2pm. i was far away from cars and i don't drive near semi's or dump trucks i heard a noise in the windshield frame on the passenger side mid way up and then a horizontal crack approx 14 inches appeared. i got off the next exit and called our dealer immediately and they said bring into service dept 7am next morning. the service dept looked at windshield and frame and stated it was a microscopic chip. we had to pay almost $400 for a new windshield and we still think it was a defective windshield. it was at approx 1,000 miles. it's interesting and concerning a friend of ours bought a ford fusion s at the same dealer over a month ago and after 2 weeks his windshield did the same thing. we'd appreciate you checking into this. i spoke with the business manager at the dealer the day it happened and he said maybe it's the heat. i had 2 of the windows down partially in the back. where's the quality checks they make. thank you. *tr | |||
| 04/16/2010 | 968 | ||
| Tl*the contact owns a 2010 ford fusion. the contact stated that on april 16, 2010 while driving at approximately 55 mph, a ?pea sized stone? hit the windshield in the center near the wiper blades. the windshield initially had a ?chip? in it which expanded to a crack about 18 inches long. the vehicle had not been repaired at the time of the complaint. the contact called the manufacturer but was offered no assistance. the failure mileage was 968. the current mileage was 988. | |||
| 04/10/2009 | 10 | 1 | |
| Car was purchased new car is 2010 fusion hybrid. noticed crack in windshield starting under rearview mirror do west for approx 3 inches. crack hasn't gotten bigger. didn't notice at time of delivery. *tr | |||
| VISIBILITY - SUN ROOF ASSEMBLY | |||
| 07/18/2012 | 66000 | 1 | |
| My 2010 ford fusion has a power sunroof and one day, when i tried to close the sunroof, it would not close all the way. after inspection, i verified that a piece of plastic had broken off the sunroof rail that is critical to pushing down the automatic wind deflector. the wind deflector stays up and the sunroof runs into it directly, preventing it from closing properly. after detailed inspection, there are several cracks in the roof rail plastic and must be replaced entirely. this repair will cost more than $1,000 and i have not even reached 70,000 miles yet. i also hardly ever use the sunroof. *tr | |||
| 12/06/2010 | 1 | ||
| 2010 ford fusion. consumer writes regarding a large hole measuring approximately 15 inches wide and 10 inches deep due to the sunroof cover inside the vehicle opened up while driving *tgw the consumer stated sunroof glass and fragments were everywhere in the sunroof well. *jb | |||
| VISIBILITY - WINDSHIELD | |||
| 04/27/2009 | 1300 | 1 | 04/13/2009 |
| Tl*the contact owns a 2010 ford fusion sport. the contact stated that the windshield contained a stress crack due to the heat. the vehicle was purchased on april 13, 2009. the vehicle is currently at the dealer being repaired at the cost of $300, which is half of the repair bill. the manufacturer stated that the vehicle was not covered under warranty; therefore, he has to pay for half of the repair. the failure mileage was 1,300. updated 05/13/09 *bf the service department concluded that a rock hit the windshield and the hot weather caused the crack to expand. the consumer believed the windshield was defective. updated 05/13/09.*jb | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 01/10/2010 | 13 | 12/30/2009 | |
| 2010 ford fusion sel. customer writes in regards to continued transmission problems.*smd the consumer stated the transmission would slip harshly and hesitate on acceleration. the recall repair did not correct the transmission problems. it was determined that the valve body and solenoid body were defective. also, one of the tires was leaking air, there was an issue with the traction and brakes. there were noises coming from the front of the vehicle. the steering wheel would not lock into place, the cd player did not work at times, the driver side visor did not stay in place, the gas over flow tube was inoperative, the vehicle would pull hard when the brake was applied. the rear driver's side door had to be slammed extremely hard, in order to close it. the driver's side seat belt was backwards. the passenger side windshield wiper dragged on the windshield and the vehicle would sometimes surge on its own. each time the consumer went to the dealer about certain problems, she was told no problems were found. | |||