Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEATS | |||
| 06/12/2011 | 200 | ||
| Tl- the contact owns a 2011 ford fusion. the contact was driving 30 mph when the vehicle steered to left abnormally. in addition, the contact stated that the front driver and passenger seat head rests were made too close to the head, forcing the contact to sit in an uncomfortable position. the vehicle was taken to the dealer and the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 200 and the current mileage was 3200. kmj | |||
| 06/12/2011 | 200 | ||
| Tl- the contact owns a 2011 ford fusion. the contact was driving 30 mph when the vehicle steered to left. the contact also stated the front drivers and passengers seat head rest are made to close to the head forcing the contact to sit in uncomfortable position. the vehicle was taken to the dealer and the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 200 and the current mileage was 3200. rds | |||
| 07/01/2011 | 18 | ||
| 2011 ford fusion head restraint tilts too far forward causing cramping and pain in the neck because the restraint pushed the head too far forward. i have adjusted the seat and headrest various ways but can not get comfortable. my current solution is to tilt the seat back about five notches too far back and place a pillow between the shoulders so the headrest is an inch or so behind the head. not the best solution, but works for short trips. the fleet management says that they have not received any other complaints (these are new to fleet), but the selling dealer said that i was not the first to complain. others that have driven this car have also complained about the same condition. fleet's recommended solution was to not drive the ford fusion, but to use the chevy impala. that is not a solution to the head restraint problem. they also said that if i have an injury (i don't want to have an injury just because i drive a car) i can get a doctor's slip to drive my own car and be reimbursed. seems once again a suggestion that does nothing to resolve the issue but removes the problem from their office. my recommendation is for a head restraint that has some forward to back adjustment (active head restraint) as in my personal vehicle which is a 2006. | |||
| SEATS - FRONT ASSEMBLY - HEAD RESTRAINT | |||
| 01/03/2011 | 1 | 12/03/2010 | |
| 2011 ford fusion. consumer writes regarding front seat head restraints. consumer states they extend too far forward of the seatback when the seat is in the position for driving *tgw the consumer stated the restraint was constantly pushing his head forward. when the seatback was in the full upright 90 degree position, the head restraint aligned with the middle seat. while pivoting the seatback about 5 degrees, to the driving position, the head restraint was still 1/3 forward of the seatback. the consumer stated if he pivoted the seatback further back, there was no support for his back. *jb | |||