Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| AS-21778 | 03/01/2011 | 10039111 | Ready | 07/08/2011 | |
| AS-21778 | 03/01/2011 | 10039111 | Ford: there may be a steering drift while driving on a flat or uneven road surface. 2010-2011 fusion/milan/mkz. this could be normal. *rm | 07/08/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 09/15/2011 | 19800 | ||
| On a few separate occassions, while either sitting in traffic at a light or driving my 2011 ford fusion has stalled in the middle of traffic. it hasn't happened for a few months and there is no ryhme or reason to when it will happen. when the stalling occurs the car literally shuts down in the middle of traffic and i have to restart the car to proceed. | |||
| 06/01/2012 | 29000 | ||
| 2011 ford fusion -while driving on the interstate at 70 mph, vehicle suddenly lost acceleration, tachometer started going up and down, traction light came on,fuel gage going up and down, a lock light was illuminated, bells were going off and car began to de-accelerate. when i pulled the car to the shoulder turned the car off and back on the problem continued. i immediately drove to the ford dealer which was close by at the time and had the manager view what was happening. he pulled the car into the shop, shut off the engine and it never restarted. this could have caused a serious accident if i was not able to reaact as quickly as i did. the car has only 37000 miles. this problem has been intermittently occurring in this vehicle for a year now. when it first started to occur i could turn off the engine and turn it back on and the problem would clear, but not now! the car is not safe! when is ford going to recall this car!!! | |||
| 06/01/2012 | 29000 | ||
| 2011 ford fusion -while driving on the interstate at 70 mph, vehicle suddenly lost acceleration, tachometer started going up and down, traction light came on,fuel gage going up and down, a lock light was illuminated, bells were going off and car began to de-accelerate. when i pulled the car to the shoulder turned the car off and back on the problem continued. i immediately drove to the ford dealer which was close by at the time and had the manager view what was happening. he pulled the car into the shop, shut off the engine and it never restarted. this could have caused a serious accident if i was not able to reaact as quickly as i did. the car has only 37000 miles. this problem has been intermittently occurring in this vehicle for a year now. the car is not safe! when is ford going to recall this car!!! | |||
| 09/15/2011 | 19800 | ||
| On a few separate occassions, while either sitting in traffic at a light or driving my 2011 ford fusion has stalled in the middle of traffic. it hasn't happened for a few months and there is no ryhme or reason to when it will happen. when the stalling occurs the car literally shuts down in the middle of traffic and i have to restart the car to proceed. | |||
| 06/01/2012 | 29000 | ||
| 2011 ford fusion -while driving on the interstate at 70 mph, vehicle suddenly lost acceleration, tachometer started going up and down, traction light came on,fuel gage going up and down, a lock light was illuminated, bells were going off and car began to de-accelerate. when i pulled the car to the shoulder turned the car off and back on the problem continued. i immediately drove to the ford dealer which was close by at the time and had the manager view what was happening. he pulled the car into the shop, shut off the engine and it never restarted. this could have caused a serious accident if i was not able to reaact as quickly as i did. the car has only 37000 miles. this problem has been intermittently occurring in this vehicle for a year now. when it first started to occur i could turn off the engine and turn it back on and the problem would clear, but not now! the car is not safe! when is ford going to recall this car!!! | |||
| 06/01/2012 | 29000 | ||
| 2011 ford fusion -while driving on the interstate at 70 mph, vehicle suddenly lost acceleration, tachometer started going up and down, traction light came on,fuel gage going up and down, a lock light was illuminated, bells were going off and car began to de-accelerate. when i pulled the car to the shoulder turned the car off and back on the problem continued. i immediately drove to the ford dealer which was close by at the time and had the manager view what was happening. he pulled the car into the shop, shut off the engine and it never restarted. this could have caused a serious accident if i was not able to reaact as quickly as i did. the car has only 37000 miles. this problem has been intermittently occurring in this vehicle for a year now. the car is not safe! when is ford going to recall this car!!! | |||
| 09/15/2011 | 19800 | ||
| On a few separate occassions, while either sitting in traffic at a light or driving my 2011 ford fusion has stalled in the middle of traffic. it hasn't happened for a few months and there is no ryhme or reason to when it will happen. when the stalling occurs the car literally shuts down in the middle of traffic and i have to restart the car to proceed. | |||
| 06/01/2012 | 29000 | ||
| 2011 ford fusion -while driving on the interstate at 70 mph, vehicle suddenly lost acceleration, tachometer started going up and down, traction light came on,fuel gage going up and down, a lock light was illuminated, bells were going off and car began to de-accelerate. when i pulled the car to the shoulder turned the car off and back on the problem continued. i immediately drove to the ford dealer which was close by at the time and had the manager view what was happening. he pulled the car into the shop, shut off the engine and it never restarted. this could have caused a serious accident if i was not able to reaact as quickly as i did. the car has only 37000 miles. this problem has been intermittently occurring in this vehicle for a year now. when it first started to occur i could turn off the engine and turn it back on and the problem would clear, but not now! the car is not safe! when is ford going to recall this car!!! | |||
| 06/01/2012 | 29000 | ||
| 2011 ford fusion -while driving on the interstate at 70 mph, vehicle suddenly lost acceleration, tachometer started going up and down, traction light came on,fuel gage going up and down, a lock light was illuminated, bells were going off and car began to de-accelerate. when i pulled the car to the shoulder turned the car off and back on the problem continued. i immediately drove to the ford dealer which was close by at the time and had the manager view what was happening. he pulled the car into the shop, shut off the engine and it never restarted. this could have caused a serious accident if i was not able to reaact as quickly as i did. the car has only 37000 miles. this problem has been intermittently occurring in this vehicle for a year now. the car is not safe! when is ford going to recall this car!!! | |||
| 09/15/2011 | 19800 | ||
| On a few separate occassions, while either sitting in traffic at a light or driving my 2011 ford fusion has stalled in the middle of traffic. it hasn't happened for a few months and there is no ryhme or reason to when it will happen. when the stalling occurs the car literally shuts down in the middle of traffic and i have to restart the car to proceed. | |||
| 06/01/2012 | 29000 | ||
| 2011 ford fusion -while driving on the interstate at 70 mph, vehicle suddenly lost acceleration, tachometer started going up and down, traction light came on,fuel gage going up and down, a lock light was illuminated, bells were going off and car began to de-accelerate. when i pulled the car to the shoulder turned the car off and back on the problem continued. i immediately drove to the ford dealer which was close by at the time and had the manager view what was happening. he pulled the car into the shop, shut off the engine and it never restarted. this could have caused a serious accident if i was not able to reaact as quickly as i did. the car has only 37000 miles. this problem has been intermittently occurring in this vehicle for a year now. when it first started to occur i could turn off the engine and turn it back on and the problem would clear, but not now! the car is not safe! when is ford going to recall this car!!! | |||
| 06/01/2012 | 29000 | ||
| 2011 ford fusion -while driving on the interstate at 70 mph, vehicle suddenly lost acceleration, tachometer started going up and down, traction light came on,fuel gage going up and down, a lock light was illuminated, bells were going off and car began to de-accelerate. when i pulled the car to the shoulder turned the car off and back on the problem continued. i immediately drove to the ford dealer which was close by at the time and had the manager view what was happening. he pulled the car into the shop, shut off the engine and it never restarted. this could have caused a serious accident if i was not able to reaact as quickly as i did. the car has only 37000 miles. this problem has been intermittently occurring in this vehicle for a year now. the car is not safe! when is ford going to recall this car!!! | |||
| 09/15/2011 | 19800 | ||
| On a few separate occassions, while either sitting in traffic at a light or driving my 2011 ford fusion has stalled in the middle of traffic. it hasn't happened for a few months and there is no ryhme or reason to when it will happen. when the stalling occurs the car literally shuts down in the middle of traffic and i have to restart the car to proceed. | |||
| 06/01/2012 | 29000 | ||
| 2011 ford fusion -while driving on the interstate at 70 mph, vehicle suddenly lost acceleration, tachometer started going up and down, traction light came on,fuel gage going up and down, a lock light was illuminated, bells were going off and car began to de-accelerate. when i pulled the car to the shoulder turned the car off and back on the problem continued. i immediately drove to the ford dealer which was close by at the time and had the manager view what was happening. he pulled the car into the shop, shut off the engine and it never restarted. this could have caused a serious accident if i was not able to reaact as quickly as i did. the car has only 37000 miles. this problem has been intermittently occurring in this vehicle for a year now. when it first started to occur i could turn off the engine and turn it back on and the problem would clear, but not now! the car is not safe! when is ford going to recall this car!!! | |||
| 06/01/2012 | 29000 | ||
| 2011 ford fusion -while driving on the interstate at 70 mph, vehicle suddenly lost acceleration, tachometer started going up and down, traction light came on,fuel gage going up and down, a lock light was illuminated, bells were going off and car began to de-accelerate. when i pulled the car to the shoulder turned the car off and back on the problem continued. i immediately drove to the ford dealer which was close by at the time and had the manager view what was happening. he pulled the car into the shop, shut off the engine and it never restarted. this could have caused a serious accident if i was not able to reaact as quickly as i did. the car has only 37000 miles. this problem has been intermittently occurring in this vehicle for a year now. the car is not safe! when is ford going to recall this car!!! | |||
| 12/26/2012 | 25000 | 1 | |
| I drove for approx 5 mins from my home to a local store. when i restarted the car from the store the steering wheel was almost impossible to turn. the message powersteering assist failure appeared. the outside temp was approx 20f. my intention was to drive slowly back to my home and call towing but i decided to restart the car first. after restarting the steering was working normally. after reading other postings it seems that this type of failure could also occur while driving. this would pose an extremely dangerous situation. i will contact my ford dealership and am hopeful that they are able to repair this problem in a permanent fashion. otherwise i would not allow my wife or kids to drive this car and would need to escalate this issue with ford. *tr | |||
| 12/26/2012 | 25000 | ||
| I drove for approx 5 mins from my home to a local store. when i restarted the car from the store the steering wheel was almost impossible to turn. the message powersteering assist failure appeared. the outside temp was approx 20f. my intention was to drive slowly back to my home and call towing but i decided to restart the car first. after restarting the steering was working normally. after reading other postings it seems that this type of failure could also occur while driving. this would pose an extremely dangerous situation. i will contact my ford dealership and am hopeful that they are able to repair this problem in a permanent fashion. otherwise i would not allow my wife or kids to drive this car and would need to escalate this issue with ford. | |||
| 08/03/2012 | 20000 | ||
| Tl- the contact owns a 2011 ford fusion. the contact stated that while driving 35 mph, the steering wheel seized, causing her to crash into a curb. the vehicle was restarted and the steering wheel operated under normal conditions. the failure recurred several times however. the vehicle was taken to the dealer three times and each time, the failure could not be replicated. the manufacturer was notified but offered no assistance. the failure and current mileages were 20,000. the vin was not available. kmj | |||
| 08/03/2012 | 20000 | ||
| Tl- the contact owns a 2011 ford fusion. the contact stated while driving 35 mph the steering wheel locked causing her to crash into a curb. the once the vehicle is restarted the steering wheel operated as designed. the failure recurred several times. the vehicle was taken to the dealer three times and each time the failure could not be replicated. the manufacturer was notified but offered no assistance. the failure and current mileages were 20,000. the vin was not available. dt | |||
| 09/10/2012 | 28550 | 6 | |
| Beginning on monday, september 10, 2012 right up until this morning, thursday, september 13th, the power steering on my 2011 ford fusion has locked up six times. the first occurrence happened on monday 9/10/2012 as i was about to turn a corner at a very busy intersection. i was going approximately 30 mph. as i was about to turn, bells and whistles went off, my power steering failed and a message on my dash board read service advancetrac and power steering assist failure. the steering wheel became very difficult to maneuver - basically locked up. luckily i was able to safely pull over to where i could turn my car off, take the key out of the ignition and restart it to unlock the steering. since then, (3 days later) this has occurred another five times. not all instances have been while turning a corner and it happens at random speed. the only way i can unlock the steering is by shutting the car off, taking the key out of the ignition and totally restarting it. i live in houston, tx and spend several hours in my car each day just commuting back and forth from work alone. i am truly terrified each time i get in my car - especially on the interstates during rush hour. i should not have to feel like this. this is a major safety issue and in my opinion, ford needs to administer a recall! i have an appointment scheduled to take my car in but from everything that i have read online, the parts that are needed to remedy this problem are all on back order. please help! i know there are several others out there that are dealing with this safety issue. don't let it get to the point of someone losing their life or someone taking another's life. please please please help!!!! [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 03/29/2012 | 12512 | 2 | |
| Steering just quit all kinds of lights came on the dash they replaced it twice. and it still isn't right. *tr | |||
| 03/29/2012 | 12512 | ||
| Steering just quit all kinds of lights came on the dash they replaced it twice.and it still isn't right. | |||
| 01/03/2012 | 12238 | 1 | |
| On 1/3/2012 i was driving at 40 mph, and my service advance track light came on. i took my car to the dealer and they told me they couldn't duplicate the problem, they also told me the only code they could retrieve from the computer analysis was related to the car being started with an unprogrammed key. i questioned their explanation, but took the car and continued driving it. today 8/30/2012, i was driving on the highway 65-70 mph, a service advance track and power steering assist fault message came on, and my power steering quit working!!! i called the dealer, talked to the service manager, explained the problem, told him it was the second time i had had the issue, that i considered it a safety issue, and that i was not going to leave the dealership without an appropriate resolution. he told me he would need to keep my car and drive it for several days to see if he could recreate the problem. he further told me that if my car was hooked up to diagnostics and again failed to provide his technician with a repair code that he wouldn't be able to do anything to repair my car because ford wouldn't pay him to repair it. once on the internet i literally found hundreds of the exact same complaint, for 2010, 2011, 2012 ford fusions....all levels including hybrids. i also found similar stories about dealers claiming to need to drive the cars to replicate the problem, dealers claiming no code was provided during analysis, dealers admitting there is a problem, but not being able to fix the car because apparently there is a large back order for the part. bottom line, the dealers know it happens, and what is causing it, worse ford knows they have a problem and what is causing it. my young daughter is in my car at least 80% of the time. come on ford, ford dealers, and nhtsa this is a no brainer. get a recall going now. hello steering!!! *tr | |||
| 01/03/2012 | 12238 | ||
| On 1/3/2012 i was driving at 40 mph, and my service advance track light came on. i took my car to the dealer and they told me they couldn't duplicate the problem, they also told me the only code they could retrieve from the computer analysis was related to the car being started with an unprogrammed key. i questioned their explanation, but took the car and continued driving it. today 8/30/2012, i was driving on the highway 65-70 mph, a service advance track and power steering assist fault message came on, and my power steering quit working!!! i called the dealer, talked to the service manager, explained the problem, told him it was the second time i had had the issue, that i considered it a safety issue, and that i was not going to leave the dealership without an appropriate resolution. he told me he would need to keep my car and drive it for several days to see if he could recreate the problem. he further told me that if my car was hooked up to diagnostics and again failed to provide his technician with a repair code that he wouldn't be able to do anything to repair my car because ford wouldn't pay him to repair it. once on the internet i literally found hundreds of the exact same complaint, for 2010, 2011, 2012 ford fusions....all levels including hybrids. i also found similar stories about dealers claiming to need to drive the cars to replicate the problem, dealers claiming no code was provided during analysis, dealers admitting there is a problem, but not being able to fix the car because apparently there is a large back order for the part. bottom line, the dealers know it happens, and what is causing it, worse ford knows they have a problem and what is causing it. my young daughter is in my car at least 80% of the time. come on ford, ford dealers, and nhtsa this is a no brainer. get a recall going now. hello steering!!! | |||
| 08/07/2012 | 31500 | 1 | |
| I was driving home on the highway all of a sudden power steering froze. warning light service advancetrac and power steering failure came on. next day 8/8/12, took it to the dealership where it still sits. was told that the part that is bad (the rack and pinion) is on back order. was just told today 8/17/12 that it will be october before the part will be shipped. called ford (company) and was told that my case was made a priority and i would have to wait until september 10th for a follow up (ridiculous). a customer who is spending this kind of money shouldn't have to wait a month to get help or wait two months to have his/her vehicle fixed. as of next thursday aug. 23 it will be 16 days without my car. i will then send a letter to the ford for a last chance to repair my car. after that they have 10 days to fix it. after ten days i can demand a refund or a new car. if ford doesn't comply then i can file a suit against ford according to the mississippi lemon law (consumer protection division of the mississippi attorney general's office) ford i will see you in court! sincerely a disappointed customer. *tr | |||
| 08/05/2012 | 26000 | 1 | |
| While driving the vehicle i received a service advance track and a power steering malfunction notification and then the steering froze. i was able to pull to the side of the road. i turned the car off and then back on which seemed to reset something. the vehicle is presently at the dealer and i was informed there was a back order for 2000 of the defective parts. *tr | |||
| 08/07/2012 | 17000 | ||
| Tl- the contact owns a 2011 ford fusion. the contact stated that while driving approximately 5 mph, the steering wheel became difficult to maneuver. the vehicle was taken to the dealer who diagnosed that the steering box needed to be replaced. the part was on backorder and was not available for repair. the vehicle was not repaired. the approximate failure mileage was 17,000. pmb | |||
| 08/07/2012 | 31500 | ||
| I was driving home on the highway all of a sudden power steering froze. warning light service advancetrac and power steering failure came on. next day 8/8/12, took it to the dealership where it still sits. was told that the part that is bad (the rack and pinion) is on back order. was just told today 8/17/12 that it will be october before the part will be shipped. called ford (company) and was told that my case was made a priority and i would have to wait until september 10th for a follow up (ridiculous). a customer who is spending this kind of money shouldn't have to wait a month to get help or wait two months to have his/her vehicle fixed. as of next thursday aug. 23 it will be 16 days without my car. i will then send a letter to the ford for a last chance to repair my car. after that they have 10 days to fix it. after ten days i can demand a refund or a new car. if ford doesn't comply then i can file a suit against ford according to the mississippi lemon law (consumer protection division of the mississippi attorney general's office) ford i will see you in court! sincerely a dissappointed customer. | |||
| 08/05/2012 | 26000 | 1 | |
| While driving the vehicle i received a service advance track and a power steering malfunction notification and then the steering froze. i was able to pull to the side of the road. i turned the car off and then back on which seemed to reset something. the vehicle is presently at the dealer and i was informed there was a back order for 2000 of the defective parts. *tr | |||
| 08/07/2012 | 17000 | ||
| Tl- the contact owns a 2011 ford fusion. the contact stated that while driving approximately 5 mph, the steering wheel became difficult to maneuver. the vehicle was taken to the dealer who diagnosed that the steering box needed to be replaced. the part was on backorder and was not available for repair. the vehicle was not repaired. the approximate failure mileage was 17,000. pmb | |||
| 08/05/2012 | 26000 | 1 | |
| While driving the vehicle i received a service advance track and a power steering malfunction notification and then the steering froze. i was able to pull to the side of the road. i turned the car off and then back on which seemed to reset something. the vehicle is presently at the dealer and i was informed there was a back order for 2000 of the defective parts. *tr | |||
| 08/07/2012 | 17000 | ||
| Tl- the contact owns a 2011 ford fusion. while driving approximately 5 mph the steering wheel became difficult to maneuver. the vehicle was taken to the dealer for diagnostic. the technician stated the steering box would have to be replaced. the part was on backorder and not available for repair. the vehicle was not repaired. the approximate failure mileage was 17,000. da | |||
| 08/05/2012 | 26000 | ||
| While driving the vehicle i received a service advance track and a power steering malfunction notification and then the steering froze. i was able to pull to the side of the road. i turned the car off and then back on which seemed to reset something. the vehicle is presently at the dealer and i was informed there was a back order for 2000 of the defective parts. | |||
| 08/07/2012 | 17000 | ||
| Tl- the contact owns a 2011 ford fusion. while driving approximately 5 mph the steering wheel became difficult to maneuver. the vehicle was taken to the dealer for diagnostic. the technician stated the steering box would have to be replaced. the part was on backorder and not available for repair. the vehicle was not repaired. the approximate failure mileage was 17,000. da | |||
| 08/06/2012 | 37000 | 1 | |
| As early as january this year i turned a corner and the power steering failed. i parked the car as i had arrived at my destination and when i restarted it the steering was working fine. this has happened at least three times since then while i was on the highway. i would turn off the ignition for a few seconds and turn it back on without stopping and the power steering would return. monday i parked the car at my office and when i restarted it i got two alerts one was for a steering fault and the other was for advance track needs service. i got the car to a dealer today and the problem can't be repaired. the steering column must be removed from the car as the dealer is not allowed to repair the electronics. i thought this was a minor problem with a sensor receiving the wrong signal but ford has turned it into a major repair job. if this problem is something that could happen to any fusion it could be very dangerous as the car is very hard to steer. the computer should not be allowed to switch off the power steering while there is not a problem with the actual power steering mechanism. *tr | |||
| 08/06/2012 | 37000 | ||
| As early as january this year i turned a corner and the power steering failed. i parked the car as i had arrived at my destination and when i restarted it the steering was working fine. this has happened at least three times since then while i was on the highway. i would turn off the ignition for a few seconds and turn it back on without stopping and the power steering would return. monday i parked the car at my office and when i restarted it i got two alerts one was for a steering fault and the other was for advance track needs service. i got the car to a dealer today and the problem can't be repaired. the steering column must be removed from the car as the dealer is not allowed to repair the electronics. i thought this was a minor problem with a sensor receiving the wrong signal but ford has turned it into a major repair job. if this problem is something that could happen to any fusion it could be very dangerous as the car is very hard to steer. the computer should not be allowed to switch off the power steering while there is not a problem with the actual power steering mechanism. | |||
| 07/02/2012 | 11000 | ||
| Tl* the contact owns a 2011 ford fusion. the contact stated that while driving 35 mph, the vehicle powers steering failed. the contact was able to manage the vehicle by exiting the roadway. the power steering warning light illuminated prior to the failure. the manufacturer was not notified of the failure. the vin was not available. the failure mileage was 11, 000 and the current mileage was 11,400. | |||
| 07/02/2012 | 11000 | ||
| Tl- the contact owns a 2011 ford fusion. the contact stated that while driving 35 mph, the vehicle powers steering failed. the contact was able to manage the vehicle by exiting the roadway. the power steering warning light illuminated prior to the failure. the manufacturer was not notified of the failure. the vin was not available. the failure mileage was 11, 000 and the current mileage was 11,400. kmj | |||
| 07/02/2012 | 11000 | ||
| Tl- the contact owns a 2011 ford fusion. the contact stated that while driving at 35 mph the vehicle losses the power steering. the contact was able to manage the vehicle by exited the road in safe way.the vehicle illuminated and said power steering default. the dealer was not notified. the manufacture was not notified of the failure.the vin was not available. the failure mileage was 11, 000 and the current mileage was 11,400. | |||
| 07/08/2012 | 6800 | 1 | |
| When taking a right hand turn off main road steering froze, warning beep sounded and power steering message showed on dashboard. this is the first incident with this car, but my wife had this same problem with her 2011 fusion about two weeks prior. it took two trips to the dealer to fix the problem. *tr | |||
| 07/08/2012 | 6800 | ||
| When taking a right hand turn off main road steering froze, warning beep sounded and power steering message showed on dashboard. this is the first incident with this car, but my wife had this same problem with her 2011 fusion about two weeks prior. it took two trips to the dealer to fix the problem. | |||
| 06/08/2012 | 4000 | 1 | |
| Turning left off main road when power steering went and message showed advance track problem and power steering problem . turned car off , restarted and car seemed ok. no problem for about a week, then messages showed again. took car to dealership . they kept it over a weekend and then said it was all fixed., having replaced some small parts. service manager stated that it was probably one in a million cars that had this problem. following friday, had same problem again. car is currently in dealership. service manager stated that they were now going to replace the whole system. *tr | |||
| 06/08/2012 | 4000 | ||
| Turning left off main road when power steering went and message showed advance track problem and power steering problem . turned car off , restarted and car seemed ok. no problem for about a week, then messages showed again. took car to dealership . they kept it over a weekend and then said it was all fixed., having replaced some small parts. service manager stated that it was probably one in a million cars that had this problem. following friday, had same problem again. car is currently in dealership.service manager stated that they were now going to replace the whole system. | |||
| 06/01/2012 | 16581 | ||
| While driving my vehicle at the red light started to make a left turn when the light change as i was turing my sterring failed which caused the car to be hard to turn, i pulled over and turn the car off and it reset itself. also while backing out of my garage the same happen had to turn off the car to reset itself. it is now at the shop and they said it has not happen while they have been driving. | |||
| 06/11/2012 | 42200 | ||
| On 6/7/12 was driving car and check engine light and wrench light came on while driving on the road, 30 seconds later, engine shut off completely, could not accelerate and had to get the vehicle towed to the dealership. i was told that the purge valve and fuel filler pipe had to be replaced. on 6/11/12, picked up my vehicle from the dealership and was charged over $500 dollars for the service. 20 minutes later while driving on i45 north at 65 mph. same thing happened, car completely turned off, had to coast to the shoulder and avoid any vehicles. my vehicle, again, was towed to the dealership. this is very dangerous and must be taken care of immediately. the fact that i was charged over $500 to take care of the issue and for it to happen again is absurd. | |||
| 05/30/2012 | 13800 | ||
| Was driving on i5 south toward the off-ramp when a the following warning came on service advancetrac power steering assist fault. then the power steering failed though the car was otherwise unning. this almost caused an accident and the off-ramp was a hard curve. i turned off the ignition and restarted the vehicle and it was back to normal. | |||
| 10/26/2011 | 15000 | ||
| I have 2011 ford fusion , it has happen several times since i got the car , but everytime i turn it off it would reset itself , but yesterday iwas going to my nieces house and i was in a turn and power steering went out and it was hard to turn the steering wheel .i have been reading how there been a lot people been having the same problem i have been having. i dont know why there has not been a recall to get this fix . | |||
| 05/30/2012 | 13800 | ||
| Was driving on i5 south toward the off-ramp when a the following warning came on service advancetrac power steering assist fault. then the power steering failed though the car was otherwise unning. this almost caused an accident and the off-ramp was a hard curve. i turned off the ignition and restarted the vehicle and it was back to normal. | |||
| 10/26/2011 | 15000 | ||
| I have 2011 ford fusion , it has happen several times since i got the car , but everytime i turn it off it would reset itself , but yesterday iwas going to my nieces house and i was in a turn and power steering went out and it was hard to turn the steering wheel .i have been reading how there been a lot people been having the same problem i have been having. i dont know why there has not been a recall to get this fix . | |||
| 05/24/2012 | 37500 | ||
| Yesterday, as i was driving up an on ramp, my advance trac light and alarm came on and the power steering failed. steering was very difficult as the steering wheel was basically frozen. i was able to pull off to the side of the road.i turned the car off and back on and everything seemed to go back to normal and the power steering worked. today i took it to a dealer to get it reparied. at first they told me my car must have stalled while i was driving and they replaced the throttle body. i insisted the car did not stall or turn off or decelerate and that only the power steering was not working. i left the dealership. later in the day they contacted me after discussing the problem with some peers, they realized what the problem was and asked me to returm. i took it back and they told me i would need the power steering rack replaced. i'm really surprised that there has not been a recall--in doing a google search, i see that it is not a new problem with fusions and it has happened to quite a few people. i spoke to 2 colleagues today with the same car who also had their power steering malfunction. | |||
| 10/26/2011 | 15000 | ||
| I have 2011 ford fusion , it has happen several times since i got the car , but everytime i turn it off it would reset itself , but yesterday iwas going to my nieces house and i was in a turn and power steering went out and it was hard to turn the steering wheel .i have been reading how there been a lot people been having the same problem i have been having. i dont know why there has not been a recall to get this fix . | |||
| 05/24/2012 | 37500 | ||
| Yesterday, as i was driving up an on ramp, my advance trac light and alarm came on and the power steering failed. steering was very difficult as the steering wheel was basically frozen. i was able to pull off to the side of the road.i turned the car off and back on and everything seemed to go back to normal and the power steering worked. today i took it to a dealer to get it reparied. at first they told me my car must have stalled while i was driving and they replaced the throttle body. i insisted the car did not stall or turn off or decelerate and that only the power steering was not working. i left the dealership. later in the day they contacted me after discussing the problem with some peers, they realized what the problem was and asked me to returm. i took it back and they told me i would need the power steering rack replaced. i'm really surprised that there has not been a recall--in doing a google search, i see that it is not a new problem with fusions and it has happened to quite a few people. i spoke to 2 colleagues today with the same car who also had their power steering malfunction. | |||
| 10/26/2011 | 15000 | ||
| I have 2011 ford fusion , it has happen several times since i got the car , but everytime i turn it off it would reset itself , but yesterday iwas going to my nieces house and i was in a turn and power steering went out and it was hard to turn the steering wheel .i have been reading how there been a lot people been having the same problem i have been having. i dont know why there has not been a recall to get this fix . | |||
| 05/24/2012 | 37500 | ||
| Yesterday, as i was driving up an on ramp, my advance trac light and alarm came on and the power steering failed. steering was very difficult as the steering wheel was basically frozen. i was able to pull off to the side of the road.i turned the car off and back on and everything seemed to go back to normal and the power steering worked. today i took it to a dealer to get it reparied. at first they told me my car must have stalled while i was driving and they replaced the throttle body. i insisted the car did not stall or turn off or decelerate and that only the power steering was not working. i left the dealership. later in the day they contacted me after discussing the problem with some peers, they realized what the problem was and asked me to returm. i took it back and they told me i would need the power steering rack replaced. i'm really surprised that there has not been a recall--in doing a google search, i see that it is not a new problem with fusions and it has happened to quite a few people. i spoke to 2 colleagues today with the same car who also had their power steering malfunction. | |||
| 05/20/2012 | 10033 | ||
| Started to drive and suddenly error light message of power steering assist needs serviced, and there was no power steering. luckily i was going at a low rate of speed and was not on a major road at the time. drove car with no power steering for approx 1.5 miles, pulled over turned car off and then back on and error was gone and the power steering seemed fine again. took car to the dealership today and they cannot get the issue to happen again? they state ford has not issued any technical bulletins or recalls about this, however in researching on-line it seems this has been a common issue for other ford fusion owners. | |||
| 04/29/2012 | 28649 | ||
| Tl* the contact owns a 2011 ford fusion. the contact was in a parking lot driving at very low speeds when the power steering assist failed. the contact shut off and restarted the vehicle, and the power steering has reset independently. the contact took the vehicle to the dealer and was told there was nothing wrong with the vehicle. the vehicle was not repaired. the failure and the current mileage was 28,649. | |||
| 04/29/2012 | 28649 | ||
| Tl- the contact owns a 2011 ford fusion. the contact was in a parking lot driving at very low speeds when the power steering assist failed. the contact shut off and restarted the vehicle, and the power steering has reset independently. the contact took the vehicle to the dealer and was told there was nothing wrong with the vehicle. the vehicle was not repaired. the failure and the current mileage was 28,649. kmj | |||
| 04/29/2012 | 28649 | ||
| Tl- the contact owns a 2011 ford fusion. the contact stated the power steering failed on the vehicle. the contact was in a parking lot driving very slowly and the power steering failed. the contact turned the vehicle off and back on and the power steering came back. there was no warning prior to the failure. the contact took the vehicle to the dealer and was told there was nothing wrong with the vehicle. the failure mileage and current mileages was 28,649.rl | |||
| 08/17/2011 | 7000 | ||
| While driving the vehicle the steering will turn off. driver will get a beeping message followed by this error message on display | |||
| 06/12/2011 | 200 | ||
| Tl- the contact owns a 2011 ford fusion. the contact was driving 30 mph when the vehicle steered to left abnormally. in addition, the contact stated that the front driver and passenger seat head rests were made too close to the head, forcing the contact to sit in an uncomfortable position. the vehicle was taken to the dealer and the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 200 and the current mileage was 3200. kmj | |||
| 06/12/2011 | 200 | ||
| Tl- the contact owns a 2011 ford fusion. the contact was driving 30 mph when the vehicle steered to left. the contact also stated the front drivers and passengers seat head rest are made to close to the head forcing the contact to sit in uncomfortable position. the vehicle was taken to the dealer and the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 200 and the current mileage was 3200. rds | |||
| 08/28/2011 | 300 | ||
| Tl- the contact owns a 2012 ford fusion (n/a). the contact stated the vehicle would experience an intermittent loss of power steering. the contact stated the service power steering light illuminates on the instrument panel when the failure occurs. the contact took the vehicle to the dealer and the steering rack will need to be replaced. the vin was not available. the failure mileage was 300. kmj | |||
| 08/28/2011 | 300 | ||
| Tl- the contact owns a 2012 ford fusion. the contact stated the vehicle has an intermittent loss of steering. the contact stated the service power steering light illuminates on the instrument panel when the failure occurs. the contact took the vehicle to the dealer and the steering rack will need to be replaced. the vin was not available. the failure mileage was 300.rl | |||
| 08/06/2011 | 13412 | ||
| Driving car on 100 degrees in texas the power steering ligh came on. parked the car at home and could not steer the car. towed car to the dealer. they clear code returned the car and again 5 days later same problem towed to dealer. they kept the car for 3 days returned the car and now its handle like a truck. diferent steering. now going for third time tommorow to see what happen. very disapointed with the vehicle. | |||
| 07/30/2011 | 3300 | ||
| 2011 ford fusion 3300 miles. power steering and stabilitrac failed. taken to ford garage where three components were replaced. steering now requires excessive wheel pressure to respond and then tends to over steer. | |||
| 07/28/2011 | 5900 | ||
| Drove my brand new 2011 ford fusion with 5,000 miles on it on vacation. the trip was approx 400 miles. during the trip i drove the car, and one afternoon the service power steering light came on, and the advance track warning came on as well. by the time i made it back to the place i was staying the vehicle had no steering and had to be towed to the nearest ford dealer. it was returned to me the next day and the service manager said it was all set, although when i drove away the steering still felt off to me. i was almost home from my trip and the lights lit up again, the car becase increasingly difficult to steer, so even though it was saturday i drove it directly to a ford dealer near my home and left it there, by the time i parked it the steering was gone again. car is at ford dealer and i am waiting for a status. | |||
| 07/09/2011 | 1100 | ||
| 2011 fusion, just over 1000 miles, drove 1 hr in 100 deg temp. power steering warning came on. parked returned to vehicle while later, fix power steering now was the new warning, steering wheel did not budge, had to have it towed. | |||
| 04/09/2011 | 1200 | ||
| Tl* the contact owns a 2011 ford fusion. the contact was exiting a parking space when the steering failed and became abnormally tight. the power steering came warning light did not illuminate until after the failure. the contact took the vehicle to the dealer where he was awaiting diagnosis of the failure and possible repairs. the vin was unavailable. the failure and current mileage was 1,200. | |||
| 04/09/2011 | 1200 | ||
| Tl- the contact owns a 2011 ford fusion. the contact was pulling out of a parking space and the steering went out. the contact stated there was no warning prior to the failure, but the warning light for a steering came on afterwards. the contact took the vehicle to the dealer and was having it inspected at the time of the complaint. the vin unknown. the failure mileage and current mileages were 1,200.rl | |||
| STEERING - ELECTRIC POWER ASSIST SYSTEM | |||
| 04/21/2012 | 4 | 03/26/2011 | |
| 2011 ford fusion. consumer states safety issues with vehicle related to driver controls and distractions, battery failure and loss of electric power steering capability *tgw the consumer stated there was no warning that the steering was about to freeze while driving. the consumer also stated it was difficult to read the instrument panel. the headlight control was located in an inconvenient place, the obstruction of the left side plastic molding inside the steering wheel prevented a clear view of object. *jb | |||