Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 09/15/2011 | 19800 | ||
| On a few separate occassions, while either sitting in traffic at a light or driving my 2011 ford fusion has stalled in the middle of traffic. it hasn't happened for a few months and there is no ryhme or reason to when it will happen. when the stalling occurs the car literally shuts down in the middle of traffic and i have to restart the car to proceed. | |||
| 02/05/2013 | 30014 | ||
| Car just stalled pulling out of a driveway | |||
| 01/07/2013 | 45000 | ||
| I bought this 2011 ford fusion at 40,000 miles and since it has been at 45,000 miles i been having stalling and idle problems . i thought i was going crazy until i seen an article in the news today . my car has stalled on the hwy to where on numerous occasions i have almost been hit. i have had to pull over and restart it. i also see the wrench when it happens. i also have been sitting still at lights to where my car would idle up real fast. my car also pops and gets stuck when i change gears. i hate this car. i just pray something gets done before someone really gets hurt including myself .... | |||
| 09/15/2011 | 19800 | ||
| On a few separate occassions, while either sitting in traffic at a light or driving my 2011 ford fusion has stalled in the middle of traffic. it hasn't happened for a few months and there is no ryhme or reason to when it will happen. when the stalling occurs the car literally shuts down in the middle of traffic and i have to restart the car to proceed. | |||
| 02/05/2013 | 30014 | ||
| Car just stalled pulling out of a driveway | |||
| 01/07/2013 | 45000 | ||
| I bought this 2011 ford fusion at 40,000 miles and since it has been at 45,000 miles i been having stalling and idle problems . i thought i was going crazy until i seen an article in the news today . my car has stalled on the hwy to where on numerous occasions i have almost been hit. i have had to pull over and restart it. i also see the wrench when it happens. i also have been sitting still at lights to where my car would idle up real fast. my car also pops and gets stuck when i change gears. i hate this car. i just pray something gets done before someone really gets hurt including myself .... | |||
| 09/15/2011 | 19800 | ||
| On a few separate occassions, while either sitting in traffic at a light or driving my 2011 ford fusion has stalled in the middle of traffic. it hasn't happened for a few months and there is no ryhme or reason to when it will happen. when the stalling occurs the car literally shuts down in the middle of traffic and i have to restart the car to proceed. | |||
| 02/05/2013 | 30014 | ||
| Car just stalled pulling out of a driveway | |||
| 01/07/2013 | 45000 | ||
| I bought this 2011 ford fusion at 40,000 miles and since it has been at 45,000 miles i been having stalling and idle problems . i thought i was going crazy until i seen an article in the news today . my car has stalled on the hwy to where on numerous occasions i have almost been hit. i have had to pull over and restart it. i also see the wrench when it happens. i also have been sitting still at lights to where my car would idle up real fast. my car also pops and gets stuck when i change gears. i hate this car. i just pray something gets done before someone really gets hurt including myself .... | |||
| 09/15/2011 | 19800 | ||
| On a few separate occassions, while either sitting in traffic at a light or driving my 2011 ford fusion has stalled in the middle of traffic. it hasn't happened for a few months and there is no ryhme or reason to when it will happen. when the stalling occurs the car literally shuts down in the middle of traffic and i have to restart the car to proceed. | |||
| 01/07/2013 | 45000 | ||
| I bought this 2011 ford fusion at 40,000 miles and since it has been at 45,000 miles i been having stalling and idle problems . i thought i was going crazy until i seen an article in the news today . my car has stalled on the hwy to where on numerous occasions i have almost been hit. i have had to pull over and restart it. i also see the wrench when it happens. i also have been sitting still at lights to where my car would idle up real fast. my car also pops and gets stuck when i change gears. i hate this car. i just pray something gets done before someone really gets hurt including myself .... | |||
| 09/15/2011 | 19800 | ||
| On a few separate occassions, while either sitting in traffic at a light or driving my 2011 ford fusion has stalled in the middle of traffic. it hasn't happened for a few months and there is no ryhme or reason to when it will happen. when the stalling occurs the car literally shuts down in the middle of traffic and i have to restart the car to proceed. | |||
| 01/30/2013 | 40000 | ||
| Tl - the contact owns a 2011 ford fusion. the contact stated that while driving approximately 35 mph, the vehicle jerked and powered off. also, the contact stated that the check engine warning light illuminated. the contact mentioned the failure occurred intermittently. the vehicle was taken to a private mechanic who was unable to diagnose the failure. the manufacturer was not made aware of the failure. the vehicle was not repaired. the approximate failure and current mileage 40,000. mah | |||
| 01/30/2013 | 40000 | ||
| Tl - the contact owns a 2011 ford fusion. the contact stated that while driving approximately 35 mph, the vehicle jerked and powered off. also, the contact stated that the check engine warning light illuminated. the contact mentioned the failure occurred intermittently. the vehicle was taken to a private mechanic who was unable to diagnose the failure. the manufacturer was not made aware of the failure. the vehicle was not repaired. the approximate failure and current mileage 40,000. dr | |||
| 04/03/2012 | 9000 | 1 | |
| I bought my car on december, 2011. 1st problem was the dashboard turning off for no reason. the 2nd problem is life threatening. i am driving down the road and out of no where the dash board lights up, the readers go crazy, and my car will decelerate to 25mph and will not go over that speed. every time i have had to pull over and when i do the car shakes. i turned my car off and when i turn it back on its like it never happened. no lights stay on and the car drives like a champ. it does it at random times, and random speeds. i took the car to a ford dealership in may 2012 and they could not find a problem with it. this happened 3 times and in august i took the car in twice, the first time nothing was found, the second time they change the throttle body on it. problem fixed right?? not even close. in november it did it again. i called the dealer but they could not see my car for a few days and didn't have any loaner vehicles. the car then began to randomly jerk at a stop lights or when i changed gears. this week the flare up happened again but this time the car jerked when i put it in drive and the engine light and wrench light both turned on. i continued to drive and right when i started going up a hill the dashboard lit up, the readers went crazy and my car started rolling backwards. i was able to break but when i pushed on the gas the car barely crept up the hill. the wrench light then turned off but the engine light stayed on. the next morning i took it to the dealer. when i took it in the engine light was on but when they checked it the engine light was off and there were no codes on the computer. i am scared of the car i am driving. i know the car has a problem and so does the dealer but they just can't figure out what the problem is. i called ford but all they said was that they were working with the dealer. i am paying for a car i can't drive. *tr | |||
| 04/03/2012 | 9000 | ||
| I bought my car on december, 2011. 1st problem was the dashboard turning off for no reason. the 2nd problem is life threatening. i am driving down the road and out of no where the dash board lights up, the readers go crazy, and my car will decelerate to 25mph and will not go over that speed. every time i have had to pull over and when i do the car shakes. i turned my car off and when i turn it back on its like it never happened. no lights stay on and the car drives like a champ. it does it at random times, and random speeds. i took the car to a ford dealership in may 2012 and they could not find a problem with it. this happened 3 times and in august i took the car in twice, the first time nothing was found, the second time they change the throttle body on it. problem fixed right?? not even close. in november it did it again. i called the dealer but they could not see my car for a few days and didn't have any loaner vehicles. the car then began to randomly jerk at a stop lights or when i changed gears. this week the flare up happened again but this time the car jerked when i put it in drive and the engine light and wrench light both turned on. i continued to drive and right when i started going up a hill the dashboard lit up, the readers went crazy and my car started rolling backwards. i was able to break but when i pushed on the gas the car barely crept up the hill. the wrench light then turned off but the engine light stayed on. the next morning i took it to the dealer. when i took it in the engine light was on but when they checked it the engine light was off and there were no codes on the computer. i am scared of the car i am driving. i know the car has a problem and so does the dealer but they just can't figure out what the problem is. i called ford but all they said was that they were working with the dealer. i am paying for a car i can't drive. | |||
| 11/11/2012 | 38495 | 2 | |
| Driving normal for around an hr then all of a sudden a lighted wrench shows on dash and the accelerator does not engage properly and car feels like it is very rough and low idle. power brakes and power steering work fine and can pull over but was in a turnaround for a highway access rd. turned vehicle off and turned it back on again and it worked ok. next day it happened twice, one of those times just from the start of turning on vehicle and trying to leave parking lot of work, and second time was on a 45mph rd which felt dangerous. same thing accelerator stopped working and it coasted down till i could put in park and turn of vehicle and turn back on. it does not work if you are coasting and put it in neutral and turn off and on as the problem is still there. afraid of it happening on highway. seems like a software or sensor issue with throttle body as when you do give it gas on the peddle it feels like the throttle plate is blocked or trying to open up but not enough to go just small weak spurts. *tr | |||
| 11/11/2012 | 38495 | ||
| Driving normal for around an hr then all of a sudden a lighted wrench shows on dash and the accelerator does not engage properly and car feels like it is very rough and low idle. power brakes and power steering work fine and can pull over but was in a turnaround for a highway access rd. turned vehicle off and turned it back on again and it worked ok. next day it happened twice, one of those times just from the start of turning on vehicle and trying to leave parking lot of work, and second time was on a 45mph rd which felt dangerous. same thing accelerator stopped working and it coasted down till i could put in park and turn of vehicle and turn back on. it does not work if you are coasting and put it in neutral and turn off and on as the problem is still there. afraid of it happening on highway. seems like a software or sensor issue with throttle body as when you do give it gas on the peddle it feels like the throttle plate is blocked or trying to open up but not enough to go just small weaks spurts. | |||
| 10/31/2012 | 38000 | 1 | |
| Without warning the vehicle began shaking losing power. seconds later it would not accelerate. i had to stop in the middle of a busy intersection, put the car in park, and restart it. this resolved the issue temporarily but caused a very dangerous situation. it has happened again and the mechanic's thought is that it is a problem with the throttle body and it needs to be replaced. the vehicle is 2,000 miles past the manufacturers warranty. such an unsafe situation is terrifying and frustrating, as the vehicle has under 40,000 miles on it. please issue a mandatory recall!!!! *tr | |||
| 10/27/2012 | 30000 | 1 | |
| 2nd incident w/ gas peddle stopping working while driving w my children in the car. wrench light came on and i put on my flashers and turned off ignition due to burning smell coming from under the hood should note every time this has happened i have just put gas in my car as well, also had to have a new battery put on my 1yr and 10 month old car today. restarted the car and was only luckily 100yrds or less from my driveway so will call and have car towed to dealership again. car is not safe for me and my family!!! *tr | |||
| 10/11/2012 | 29000 | 1 | |
| While travel ing up a busy hwy in around 2 in the afternoon, the gas peddle quit working and car started to violent shake . at the time of incident i was traveling at 45 mph and could have been seriously injured. pulled to the side rd. put the car in park and turned off the ignition and restarted the car and gas peddle worked now and i drove it to dealership where they kept it for six days and did not do any repairs on it. *tr | |||
| 06/01/2012 | |||
| Tl- the contact owns a 2011 ford fiesta. the contact stated while traveling 3 mph the vehicle erroneously accelerated causing another vehicle to crash into the vehicle. the driver and passenger of the contact's vehicle suffered whiplash. the vehicle was able to be driven away from the scene. the vehicle was able to be driven to a private mechanic where it was found that the transmission had failed. the vehicle was not repaired. the manufacturer was contacted about the issue. the failure mileage was unavailable and the current mileage was 42,000. mh | |||
| 10/27/2012 | 30000 | ||
| 2nd incident w/ gas peddle stopping working while driving w my children in the car. wrench light came on and i put on my flashers and turned off ignition due to burning smell coming from under the hood should note every time this has happened i have just put gas in my car as well, also had to have a new batery put on my 1yr and 10 month old car today. restarted the car and was only luckily 100yrds or less from my driveway so will call and have car towed to dealership again. car is not safe for me and my family!!! | |||
| 10/11/2012 | 29000 | ||
| While travel ing up a busy hwy in aroung 2 in the afternoon, the gas peddle qit working and car started to violent shake . at the time of incident i was traveling at 45 mph and could have been seriously injured. pulled to the side rd.put the car in park and turned off the ignition and restarted the car and gas peddle worked now and i drove it to dealership where they kept it for six days and did not do any repairs on it. | |||
| 10/27/2012 | 30000 | ||
| 2nd incident w/ gas peddle stopping working while driving w my children in the car. wrench light came on and i put on my flashers and turned off ignition due to burning smell coming from under the hood should note every time this has happened i have just put gas in my car as well, also had to have a new batery put on my 1yr and 10 month old car today. restarted the car and was only luckily 100yrds or less from my driveway so will call and have car towed to dealership again. car is not safe for me and my family!!! | |||
| 10/11/2012 | 29000 | ||
| While travel ing up a busy hwy in aroung 2 in the afternoon, the gas peddle qit working and car started to violent shake . at the time of incident i was traveling at 45 mph and could have been seriously injured. pulled to the side rd.put the car in park and turned off the ignition and restarted the car and gas peddle worked now and i drove it to dealership where they kept it for six days and did not do any repairs on it. | |||
| 10/27/2012 | 30000 | ||
| 2nd incident w/ gas peddle stopping working while driving w my children in the car. wrench light came on and i put on my flashers and turned off ignition due to burning smell coming from under the hood should note every time this has happened i have just put gas in my car as well, also had to have a new batery put on my 1yr and 10 month old car today. restarted the car and was only luckily 100yrds or less from my driveway so will call and have car towed to dealership again. car is not safe for me and my family!!! | |||
| 10/11/2012 | 29000 | ||
| While travel ing up a busy hwy in aroung 2 in the afternoon, the gas peddle qit working and car started to violent shake . at the time of incident i was traveling at 45 mph and could have been seriously injured. pulled to the side rd.put the car in park and turned off the ignition and restarted the car and gas peddle worked now and i drove it to dealership where they kept it for six days and did not do any repairs on it. | |||
| 10/10/2012 | 41000 | ||
| Tl- the contact owns a 2011 ford fusion. the contact stated that while traveling 60 mph, the check engine warning light illuminated as the vehicle stalled. the contact was able to merge to the side of the road. the vehicle was restarted and began to function normally. the contact later experienced the same failure. the vehicle was able to be driven to a private mechanic where it was confirmed that the throttle body had failed. the vehicle was not repaired. the manufacturer was contacted about the issue. the failure mileage 41,000 and the current mileage was 41,010. kmj | |||
| 10/10/2012 | 41000 | ||
| Tl- the contact owns a 2011 ford fusion. the contact stated while traveling 60 mph the check engine light illuminated then the vehicle completely shut down. the contact was able to merge to the side of the road. the vehicle was restarted and began to function normally and later experienced the same failure. the vehicle was able to be driven to a private mechanic where it was confirmed that the throttle body had failed. the vehicle was not repaired. the manufacturer was contacted about the issue. the failure mileage 41,000 and the current mileage was 41,010. mh | |||
| 08/12/2012 | 41060 | 1 | |
| As we were traveling we suddenly began slowing to a halt. though my husband was pressing the gas pedal and the engine was running, there was no response. luckily he was able to steer the car to the shoulder before we stopped completely. we were on a sparsely traveled road at the time. after checking under the hood, repeatedly trying to push the pedal and calling roadside assistance, he finally turned the engine off and then restarted it. the throttle seemed to work fine and we continued to our destination. the following day the same thing occurred. again we were not in heavy traffic and there was a shoulder available for us to get to. this time he immediately turned the engine off and restarted it with everything returning to normal. we were very fearful of this occurring in heavy traffic or where there was not a shoulder available. we took the car back to the dealer where they charged us $387.43 to replace the throttle body #ds7z-9e926-a. *tr | |||
| 08/12/2012 | 41060 | ||
| As we were travelling we suddenly began slowing to a halt. though my husband was pressing the gas pedal and the engine was running, there was no response. luckily he was able to steer the car to the shoulder before we stopped completely. we were on a sparsely traveled road at the time. after checking under the hood, repeatedly trying to push the pedal and calling roadside assistance, he finally turned the engine off and then restarted it. the throttle seemed to work fine and we continued to our destination. the following day the same thing occurred. again we were not in heavy traffic and there was a shoulder available for us to get to. this time he immediately turned the engine off and restarted it with everything returning to normal. we were very fearful of this occurring in heavy traffic or where there was not a shoulder available. we took the car back to the dealer where they charged us $387.43 to replace the throttle body #ds7z-9e926-a. | |||
| 06/27/2012 | 39000 | ||
| Tl- the contact owns a 2011 ford fusion. the contact stated that while driving approximately 65 mph the vehicle stalled without warning. the contact was able to restart the vehicle. the vehicle was taken to the dealer who diagnosed that the throttle body needed to be replaced. the vehicle was repaired. the approximate failure mileage was 39,000. pmb | |||
| 06/27/2012 | 39000 | ||
| Tl- the contact owns a 2011 ford fusion. while driving approximately 65 mph the vehicle stalled without warning. the contact was able to restart the vehicle which was taken to the dealer for diagnostic testing. the technician stated the throttle body had to be replaced. the vehicle was repaired. the approximate failure mileage was 39,000. rvk | |||
| 06/27/2012 | 39000 | ||
| Tl- the contact owns a 2011 ford fusion. while driving approximately 65 mph the vehicle stalled without warning. the contact was able to restart the vehicle. the vehicle was taken to the dealer for diagnostic. the technician stated the throttle body would have to be replaced. the vehicle was repaired. the approximate failure mileage was 39,000. da | |||
| 02/01/2012 | 30000 | ||
| Tl* the contact owns a 2011 ford fusion. the contact stated that sporadically when the accelerator pedal was pressed, the vehicle will not accelerate. the contact stated that there are also instances when the vehicle would abnormally accelerate without the pedal being engaged. the contact took the vehicle to the dealer and was told that the throttle body and cable would need to be replaced. the manufacturer was contacted and advised that the throttle cable and body were not under warranty. the failure mileage was 30,000 and the current mileage was 47,000. | |||
| 02/01/2012 | 30000 | ||
| Tl- the contact owns a 2011 ford fusion. the contact stated that sporadically when the accelerator pedal was pressed, the vehicle will not accelerate. the contact stated that there are also instances when the vehicle would abnormally accelerate without the pedal being engaged. the contact took the vehicle to the dealer and was told that the throttle body and cable would need to be replaced. the manufacturer was contacted and advised that the throttle cable and body were not under warranty. the failure mileage was 30,000 and the current mileage was 47,000. kmj | |||
| 06/28/2012 | 20800 | ||
| Tl- the contact owns a 2011 ford fusion. the contact stated that he was experiencing a recurring failure in which the vehicle would rapidly accelerate at any time without warning. in addition, the vehicle would abnormally accelerate when the brakes were depressed. the contact would have to utilize extreme force on the brake pedal in order to get the vehicle to stop. the vehicle was taken to the dealer for inspection where they replaced the control software but could not determine the cause of failure. the vehicle was repaired. the manufacturer was not notified. the failure mileage was 20,800. kmj | |||
| 06/28/2012 | 20800 | ||
| Tl- the contact owns a 2011 ford fusion. the contact stated he was having acceleration failures. the contact stated that he would be in traffic and would press on the brake pedal but the vehicle would accelerate on its own. the contact stated that he had to use much more force to hold the brake pedal so the vehicle would stop. the vehicle was taken to the dealer for inspection and they replaced some control software but could not determine the cause of failure. the vehicle was repaired. the manufacturer was not notified. the failure mileage was 20800. ap | |||
| 06/14/2012 | 37000 | ||
| 6/14/12 car was low on fuel, but not on empty and message indicated 32 miles to e. driving up hill car lost power,did not die, moved very slowly. able to get off street into parking lot of restaurant. car seemed to regain power, so tried to pull back on street going down hill, but at edge of lot realized now brakes not responding, managed to avoid car coming and get back into parking lot as pulling into parking spot now slight surge of speed but still no brakes and hit reastaurant's sign. took car to dealer, could not duplicate problem and blamed it all on low fuel. on 6/20 this time with tank almost full. had same problem, car suddenly has no power, but does not die. i pulled over and turned it off and waited several mintues. when restarted went about 4 mile and happened again. stop, turn off, restart and went a little further, but now check engine light on. fortunately both times not going 60 miles on the highway and suddenly no power had towed to dealer and this time, replaced the throttle body. said it was an updated version. if they know there is a problem and have an updated version, why is there no recall? i think this could be very dangerous. | |||
| 06/11/2012 | 42200 | ||
| On 6/7/12 was driving car and check engine light and wrench light came on while driving on the road, 30 seconds later, engine shut off completely, could not accelerate and had to get the vehicle towed to the dealership. i was told that the purge valve and fuel filler pipe had to be replaced. on 6/11/12, picked up my vehicle from the dealership and was charged over $500 dollars for the service. 20 minutes later while driving on i45 north at 65 mph. same thing happened, car completely turned off, had to coast to the shoulder and avoid any vehicles. my vehicle, again, was towed to the dealership. this is very dangerous and must be taken care of immediately. the fact that i was charged over $500 to take care of the issue and for it to happen again is absurd. | |||
| 04/07/2012 | 6431 | ||
| Tl- the contact owns a 2011 ford fusion. the contact stated that while sitting in drive with the brakes depressed, the vehicle rapidly accelerated without warning. the steering and braking capabilities had become inoperable and the contact was unable to stop the failure. the vehicle crashed into a guard rail. the contact was not injured. the vehicle was towed to the dealer and repaired. the contact could not confirm the cause of the failure or the exact repairs made to the vehicle. the failure and the current mileages were 6,431. kmj | |||
| 04/07/2012 | 6431 | ||
| Tl- the contact owns a 2011 ford fusion. the contact stated the vehicle was sitting in drive, but idling when the vehicle suddenly accelerated. the contact stated the vehicle lost steering and braking during the failure and did not stop until it hit guard rail in the parking lot. the contact was not injured. the vehicle was towed to the dealer and repaired. the contact stated a report was taken on what caused the failure, but did not have the results. the failure mileage and current mileages were 6,431.rl | |||
| 07/07/2011 | 1000 | ||
| Letter sent oct. 2011. customer unhappiness department ford motor company p.o. box 6248 dearborn mi 48126 gentlemen and/or ladies: i have owned a ford (fusion se) for several months and every time i take it out of the garage to drive i am afraid. i am afraid because as soon as i leave the garage i have trouble seeing the red needle that should be telling me how fast i am going. in the garage, i see the speedometer needle easily. the few times i have driven at night (at age 90, i try to avoid night driving) i could see it quite well. but in any daylight the big needle tends to disappear, and on bright sunlit days i usually cannot see it at all in the fraction of a second i take my eyes off the road to look down at the dashboard. curiously, the smaller needle on the right that tells me the temperature of the radiator fluid shows up better than the -- much more important -- large needle that should tell me the speed. the order writer at my dealer says there is nothing they can do except turn up the dial that controls brightness of the needles which have, he says, lights inside them. i had already done that. in my judgment, a white needle would show up better than the red one. can anything be done to make my driving safer? do i need to trade for another make of car so i can feel safe when i drive? ******* their reply said, in effect, tough luck kid; we can't afford to solve all problems. | |||
| 02/20/2011 | 500 | ||
| Tl*the contact owns a 2011 ford fusion hybrid. the contact stated that while driving and attempting to lift his foot from the accelerator pedal to the brake pedal, there was not enough room. he noticed the failure more often when he was trying to make an abrupt stop. the vehicle was not inspected or repaired. the manufacturer was not notified. the current mileage was approximately 1,000. the failure mileage was approximately 500. | |||
| 02/20/2011 | 500 | ||
| Tl-the contact owns a 2011 ford fusion hybrid. the contact stated that when driving and attempting to lift his foot from the accelerator pedal to the brake pedal, there was not enough room. his foot hit something (he was not sure what) when he tried to lift his foot. he noticed the failure more when he was trying to make an abrupt stop. the vehicle had not been inspected or repaired. the manufacturer had not been notified. the current mileage was approximately 1,000. the failure mileage was approximately 500-bk | |||