Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| WHEELS - LUGS/NUTS/BOLTS | ||||||||||||||||
| 11V574000 | FORD MOTOR COMPANY | from 04/01/2009 to 04/30/2009 | V (Vehicle) | 128616 | ODI | FORD MOTOR COMPANY | 12/07/2011 | 12/08/2011 | ||||||||
| Defect Summary | Ford is recalling certain model year 2010-2011 ford fusion and mercury milan vehicles equipped with 17 inch steel wheels and built from april 1, 2009, through april 30, 2009, and from december 1, 2009, through november 13, 2010. the wheel studs may fracture, potentially causing a wheel to separate. | |||||||||||||||
| Consequence Summary | While driving, multiple stud fractures could occur at the wheel location, and the operator may experience vehicle vibration and/or wheel separation, increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Ford will notify owners, and dealers will inspect the rear brake disc surface for flatness and replace the discs as necessary. additionally, the wheel lug nuts will be replaced on all four wheels. the safety recall is expected to begin on or about january 24, 2012. owners may contact the ford motor company customer relationship center at 1-866-436-7332. | |||||||||||||||
| Notes | Ford's recall number is 11s23.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| WHEELS | |||
| 01/20/2012 | 4000 | ||
| Tl-the contact owns a 2011 ford fusion. the contact stated that notification of nhtsa campaign id number: 11v574000 (wheels: lugs nuts, bolts) was received january 2012. the manufacturer advised that the parts needed for the recall repairs were on back order and could not provide an estimated time of arrival. the contact stated that the vehicle still had not been repaired and that the repairs exceeded a reasonable time frame to have a recalled defect repaired. the vehicle was not repaired. the failure and the current mileage was 4,000. kmj | |||
| 01/20/2012 | 4000 | ||
| Tl-the contact owns a 2011 ford fusion. the contact stated nhtsa campaign id number: 11v574000 wheels: lugs nuts, bolts, has exceeded a reasonable amount of time. the recall notification was received january of 2012. the manufacturer advised the parts was on back order, and does not know when the part would be available. the vehicle was not repaired. the failure and current mileage was 4,000. li | |||
| 03/09/2011 | |||
| Recall 11s23 i sought service on 2/9. a month later the ford dealership still does not have the parts to fix the problem | |||
| 02/01/2012 | |||
| Tl* the contact owns a 2011 ford fusion. the contact stated that he received notification of nhtsa campaign id number: 11v574000 (wheels:lugs/nuts/bolts) and an appointment was scheduled in february to have the repairs performed. the dealer informed the contact that the parts needed to perform the recall repair were not available. the manufacturer was later contacted and they advised him that they were out of parts and were not sure as to when the next batch would become available. the vehicle had yet to be repaired. the contact had not experienced a failure. the current mileage was 24,000. the vin was not available. | |||
| 03/09/2011 | |||
| Recall 11s23 i sought service on 2/9. a month later the ford dealership still does not have the parts to fix the problem | |||
| 02/01/2012 | |||
| Tl* the contact owns a 2011 ford fusion. the contact stated that he received notification of nhtsa campaign id number: 11v574000 (wheels:lugs/nuts/bolts) and an appointment was scheduled in february to have the repairs performed. the dealer informed the contact that the parts needed to perform the recall repair were not available. the manufacturer was later contacted and they advised him that they were out of parts and were not sure as to when the next batch would become available. the vehicle had yet to be repaired. the contact had not experienced a failure. the current mileage was 24,000. the vin was not available. | |||
| 03/09/2011 | |||
| Recall 11s23 i sought service on 2/9. a month later the ford dealership still does not have the parts to fix the problem | |||
| 02/01/2012 | |||
| Tl-the contact owns a 2011 ford fusion. the contact stated that he received notification of nhtsa campaign id number: 11v574000 (wheels:lugs/nuts/bolts) and an appointment was scheduled in february to have the repairs performed. the dealer informed the contact that the parts needed to perform the recall repair were not available. the manufacturer was later contacted and they advised him that they were out of parts and were not sure as to when the next batch would become available. the vehicle had yet to be repaired. the contact had not experienced a failure. the current mileage was 24,000. the vin was not available. kmj | |||
| 02/01/2012 | 24000 | ||
| Tl-the contact owns a 2011 ford fusion. the contact stated that he received a recall in regards to nhtsa campaign id number 11v574000 (wheels:lugs/nuts/bolts). an appointment was scheduled in february of this year to have the repairs performed but they infromed him that the parts were not available. the manufacturer was later contacted and they advised him that they were out of parts and weren't sure when the next batch would become available. the vehicle has yet to b erepaired. the mileage at the time of appointment was approximately 24,000. the vin was unavailable. tb | |||
| 01/01/2012 | 16000 | ||
| Tl* the contact owns a 2011 ford fusion. the contact stated that the vehicle was included in the recall associated with nhtsa campaign id number: 11v574000 (wheels:lugs/nuts/bolts). an authorized dealer was notified and the contact was informed that the parts necessary to remedy the recall failure were not available. the vehicle was not repaired. the contact had been repeatedly informed that the parts were not available. the manufacturer was made aware of the failure and confirmed that the parts were not available. the failure mileage was 16,000. | |||
| 01/01/2012 | 16000 | ||
| Tl-the contact owns a 2011 ford fusion. the contact stated that the vehicle was included in the recall associated with nhtsa campaign id number: 11v574000 (wheels:lugs/nuts/bolts). an authorized dealer was notified and the contact was informed that the parts necessary to remedy the recall failure were not available. the vehicle was not repaired. the contact had been repeatedly informed that the parts were not available. the manufacturer was made aware of the failure and confirmed that the parts were not available. the failure mileage was 16,000. kmj | |||
| 01/01/2012 | 16000 | ||
| Tl-the contact owns a 2011 ford fusion. the contact stated that the vehicle was included in the recall associated with nhtsa campaign id number 11v574000 (wheels:lugs/nuts/bolts). an authorized dealer was notified and the contact was informed that the parts necessary to remedy the failure were not available. the vehicle was not repaired. the contact had since been repeatedly informed that the parts were not available. the manufacturer was made aware of the failure and stated that the parts were not available. the failure mileage was 16,000. sm. | |||
| 09/19/2011 | 14000 | ||
| While performing the first tire/wheel rotaion on our new 2011 ford fusion sport with aluminum wheels more than one wheel stud broke off when torquing to factory specifications. the factory manual calls for a torque of 100fp. initialy lacking the factory torque spec i started with 75fp and even at 75fp felt one lug nut turn what felt like too far as compared to the others. i obtained the torque value from the owners manual (100fp) and proceeded to complete the torque to the recommended 100fp. one stud then twisted off prior to reaching 100fp. having seen that the nhtsa is performing an investigation i thought i would add the following. it occures to me that with the aluminum rims and the shape of the lug nut there may not be enough friction between the lug nut and the wheel to allow for proper torque. | |||
| 08/23/2011 | 8652 | ||
| Had to have flat tire repaired. when technicians tried to place wheel on 2011 fusion two (2) of the wheel bolts twisted and would not hold at the required torque level. had to replace two of the five wheel bolts. took car to ford dealer to have all wheel bolts replaced. their response was that they could not find anything wrong with bolts, had no technical bulletins, safety issues, recalls, etc. and would not even repay for the two bots that were deformed. the two deformed bolts were given to the ford service department. i gave them evidence of the problem, complete description, repair shop that found the problem, ( whom i have used for over 30 years), and got the answer, if it happens again bring it back. i hope when i bring it back it is not after an accident where someone is injured.if you have questions, please contact my father, kenneth seal. | |||
| WHEELS - LUGS/NUTS/BOLTS | |||
| 01/05/2012 | |||
| Tl* the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign id number: 11v574000 (wheels: lugs/nuts/bolts) however, the contact was advised by the dealer that the parts needed for the recall repair were unavailable. the contact was advised on january 18, 2012 and february 23, 2012 by the authorized dealer and the manufacturer that they were uncertain as to when the part would become available. the contact had not experience a consequence or failure related to the recall. th contact he expressed significant concern regarding the potential safety hazard of wheel separation. there was no failure mileage. | |||