Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 01/26/2013 | 17500 | ||
| 2012 ford fusion involved in an accident. severe damage to vehicle on passenger side. the front seat belts did not lock and the front passenger and the driver were thrown in the cabin. in addition, according to body repair shop and insurance adjusters, impact was at the location of the sensor for side curtain airbags. however, the airbags did not deploy. in fact, bracket for air bag sensor was broken, but it could not be determined whether the bracket was broken prior to the accident or upon impact. rear passenger received a severe head injury. ford motor company has instructed me to take vehicle in to a dealer and have the restraint control module (rcm) replaced and to send the original to the company for analysis. they are paying for this. further research indicates that there is a recall for ford fiestas related to the programming of the rcm and its failure to deploy airbags that could lead to injuries to a rear passenger. this sounds very similar, and may warrant an investigation to see if that recall should be expanded to other ford vehicles. unfortunately, one would only know of the failure if there is an accident. | |||
| 11/15/2012 | 6000 | ||
| Tl- the contact owns a 2012 ford fusion. while driving approximately 30 mph, the contact crashed into a tree and the air bags failed to deploy. there were no injuries reported. the vehicle was not taken to the dealer for diagnostic testing or repairs. the vin was not available. the approximate failure mileage was 6,000. kmj | |||
| 11/15/2012 | 6000 | ||
| Tl- the contact owns a 2012 ford fusion. while driving approximately 30 mph the driver crashed into a tree. the airbags did not deploy. the vehicle was not taken to the dealer for diagnostic testing. the vehicle was not repaired. the vin was notavaible. the approximate failure mileage was 6,000. da | |||
| 07/20/2012 | 5100 | ||
| Tl- the contact owns a 2012 ford fusion. the contact was driving 3 mph and crossing an intersection when another vehicle crashed into the front driver side of the contact | |||
| 07/20/2012 | 5100 | ||
| Tl- the contact owns a 2012 ford fusion. the contact stated that while driving 3 mph, crossing an intersection the vehicle crashed head on with another vehicle and none of the air bags deployed. the vehicle was declared destroyed. a police report was filed. the driver sustained bruise ribs, tendonitis on her right arm, shoulder and neck pain. the contact mentioned that the driver on the other vehicle complaint of a bruise wrist and pain on the left knee and leg. the manufacturer was not made aware of the failure. the failure and current mileage was 5,100. pm | |||