Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL/PROPULSION SYSTEM | |||
| 01/03/2013 | 1400 | 1 | |
| Driving along at around 40 miles per hour, then notice the loss of power, a bright yellow light appeared on the dash - stop safely hazard warning (rtt) - which according to the owners handbook indicates hybrid component fault/failure that will cause the vehicle to shutdown (which it had already down, i had a hard time turning the steering wheel). failed to re-start the first time or enter into a limited operating mode, seems like ray skillman ford, greenwood, indiana could not find any problems. this $31,000 vehicle has only 1,400 miles on the clock and per standard operating procedure denies any problems with the vehicle. *tr | |||
| 10/06/2012 | 40440 | 1 | |
| We were driving on the highway at approximately 40mph when the car lost power and began to shake. we were fortunate to be able to pull off on the shoulder out of traffic and turn off the motor. after waiting approximately 15 minutes, we were able to restart the car and drive safely to a reliable automotive shop we have used for over 20 years. finally after a week of testing, they were able to replicate the problem we had experienced.they replaced the alternator,at our considerable expense, and we brought the car home more than a week later. we drove the car without incident until tuesday,october16th when the same problem happened again. this time at about 30mph. again, after waiting 10-15 minutes, the car started again and was driven safely to the automotive repair shop where it remains 5days later. this is a great inconvenience since we live in an area where a car is a necessity but it is also a serious safety hazard since this problem could easily happen when accelerating into traffic or on a busy multilane,high speed highway. from reading this site, we have become aware that there are many complaints of this nature for this make and model year and we question why there has been no recall or,at very least, a consumer alert. *tr | |||
| 10/06/2012 | 40440 | ||
| We were driving on the highway at approximately 40mph when the car lost power and began to shake. we were fortunate to be able to pull off on the shoulder out of traffic and turn off the motor. after waiting approximately 15 minutes, we were able to restart the car and drive safely to a reliable automotive shop we have used for over 20 years. finally after a week of testing, they were able to replicate the problem we had experienced.they replaced the alternator,at our considerable expense, and we brought the car home more than a week later. we drove the car without incident until tuesday,october16th when the same problem happened again. this time at about 30mph. again, after waiting 10-15 minutes, the car started again and was driven safely to the automotive repair shop where it remains 5days later.this is a great inconvenience since we live in an area where a car is a necessity but it is also a serious safety hazard since this problem could easily happen when accelerating into traffic or on a busy multilane,high speed highway.from reading this site,we have become aware that there are many complaints of this nature for this make and model year and we question why there has been no recall or,at very least, a consumer alert. | |||
| 10/12/2011 | 250 | 1 | |
| Since sept. 1, 2011 when i took ownership of the car i have had the following happen about once a month. the last time was on july 26, 2012 at 3171 miles. when coming to a stop for a light or slowing traffic and applying the brakes the engine starts to race and the car feels like it wants to surge forward. with continued pressure on the brakes, after a few seconds the engine racing and surging stops and the car stops. i think it may be a problem with a computer. *tr | |||
| 10/12/2011 | 250 | ||
| Since sep. 1, 2011 when i took ownership of the car i have had the following happen about once a month. the last time was on july 26, 2012 at 3171 miles. when coming to a stop for a light or slowing traffic and applying the braks the engine starts to race and the car feels like it wants to surge forward. with continued pressure on the braks, after a few seconds the engine racing and surging stops and the car stops. i think it may be a problem with a computer. | |||
| 07/06/2012 | 600 | 1 | |
| My brand new car, in my possession for 7 days had to get towed to the shop. my 11 month old daughter and 2 month old niece were in this car when it suddenly stalled and jerked. i was almost hit from behind and had to pull over and drive jerking back around the block to my starting point. luckily i wasn't on the freeway at a high speed but i could have been. this is a severe safety issue as the acceleration is affected by the throttle body which had malfunctioned. the part was replace but i believe the computer controlling the throttle body is defective not the throttle body itself. ford needs to recall this hazardous component and implement a solution. *tr | |||
| 07/06/2012 | 600 | ||
| My brand new car, in my possession for 7 days had to get towed to the shop. my 11 month old daughter and 2 month old niece were in this car when it suddenly stalled and jerked. i was almost hit from behind and had to pull over and drive jerking back around the block to my starting point. luckily i wasn't on the freeway at a high speed but i could have been. this is a severe safety issue as the acceleration is affected by the throttle body which had malfunctioned. the part was replace but i believe the computer controlling the throttle body is defective not the throttle body itself. ford needs to recall this hazardous component and implement a solution. | |||
| 07/04/2012 | 42600 | ||
| While driving the wrench light came on and lost power. i couldn't accelerate and pulled over. i almost got rear-ended. the car started shaking. i started the car back up and the wrench light came off. drove again and the same problem happened with a mile. | |||