Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 03/15/2013 | 5000 | ||
| After 20 min driving under normal conditions, power steering suddenly failed and warning light illuminated. steering wheel became difficult to turn, but with considerable effort was able to maneuver into parking lot (would have been dangerous on the highway). turned off engine and restarted car after 10 min, and steering began operating normally with no warning light. | |||
| 02/15/2013 | 12700 | ||
| I was making a left turn on a dirt road when the power steering went out and my steering wheel jerked the opposite direction and i went off the side of the road and did damage to my fender. i took it to the ford dealer that i purchsed it from for warranty fix and to fix my fender and they denied my work and wouldn't fix the power steering even though the code po7ae and u0415 clearly came up. this is a huge safety issue and ford needs to take responsibility. | |||
| 09/24/2012 | 4500 | 1 | |
| When exiting onto the access road of a major freeway, my 2012 ford fusion's power steering locked up and i could not maneuver the wheel (there was no advance warning of the impending failure)... immediately, i turned on hazard lights and reduced speed, then with great difficulty i was able to pull to the side of the road. the dashboard showed an error stating power steering assist fault. i turned off the engine and upon restart of the engine, the power steering began working again. today, oct. 22, 2012, this same power steering failure has now occurred for the fourth time in less than a month. each occurrence was at speeds less than 25 mph, however on two of these occasions, i nearly had an accident with vehicles nearby because i had no control of the steering and could not maneuver out of the way of the neighboring vehicles... thankfully, the other drivers were able to swerve to avoid hitting my vehicle. i am very concerned that my vehicle will be involved in an accident in the near future due to this very serious malfunction of the ford fusion's power steering! the nhtsa needs to order a recall on this issue immediately because there are hundreds of complaints online of the exact same power steering failure on the ford fusion, ford focus, ford explorer and ford escape. i am highly upset with ford for not addressing this issue and continuing to sell new vehicles, such as mine, to unwitting and trusting customers... all the while knowing they were manufacturing the same damaged part and placing it into their new vehicles. please hold the ford motor company responsible for their dishonest and misleading practices.... make them issue a recall of all their vehicles with malfunctioning power steering and avoid an extremely hazardous condition on roads all across america. please do not wait for an innocent person to die because of ford's failure to act!! *tr | |||
| 09/24/2012 | 4500 | ||
| When exiting onto the access road of a major freeway, my 2012 ford fusion's power steering locked up and i could not manuever the wheel (there was no advance warning of the impending failure)... immediately, i turned on hazard lights and reduced speed, then with great difficulty i was able to pull to the side of the road. the dashboard showed an error stating power steering assist fault. i turned off the engine and upon restart of the engine, the power steering began working again. today, oct. 22, 2012, this same power steering failure has now occurred for the fourth time in less than a month. each occurrence was at speeds less than 25 mph, however on two of these occasions, i nearly had an accident with vehicles nearby because i had no control of the steering and could not maneuver out of the way of the neighboring vehicles... thankfully, the other drivers were able to swerve to avoid hitting my vehicle. i am very concerned that my vehicle will be involved in an accident in the near future due to this very serious malfunction of the ford fusion's power steering! the nhtsa needs to order a recall on this issue immediately because there are hundreds of complaints online of the exact same power steering failure on the ford fusion, ford focus, ford explorer and ford escape. i am highly upset with ford for not addressing this issue and continuing to sell new vehicles, such as mine, to unwitting and trusting customers... all the while knowing they were manufacturing the same damaged part and placing it into their new vehicles. please hold the ford motor company responsible for their dishonest and misleading practices.... make them issue a recall of all their vehicles with malfunctioning power steering and avoid an extremely hazardous condition on roads all across america. please do not wait for an innocent person to die because of ford's failure to act!! | |||
| 08/19/2012 | 17700 | 1 | |
| Was driving on freeway at 65mph. service power steering soon light came on then pulled to the side of the freeway. owners manual said i needed to turn vehicle off and back on. after i turned the vehicle back on the service power steering system now light came on. the vehicle had completely lost the power steering system. the steering become very difficult to use. it becomes very stiff and jerks hard to whichever side you turn it to. the vehicle was taken to the ford dealership the next day. after a week in the shop they replaced the lower control arms and reset the vehicle computer. many fusion forums say that this doesn't fix the problem and have returned the vehicle for more repairs. *tr | |||
| 08/19/2012 | 17700 | ||
| Was driving on freeway at 65mph. service power steering soon light came on then pulled to the side of the freeway. owners manual said i needed to turn vehicle off and back on. after i turned the vehicle back on the service power steering system now light came on. the vehicle had completely lost the power steering system. the steering become very difficult to use. it becomes very stiff and jerks hard to whichever side you turn it to. the vehicle was taken to the ford dealership the next day. after a week in the shop they replaced the lower control arms and reset the vehicle computer. many fusion forums say that this doesn't fix the problem and have returned the vehicle for more repairs. | |||
| 08/28/2012 | 9588 | 4 | |
| Power steering failure. has occurred four times. warning on the dash for power steering assist failure then power steering fails. nearly impossible to turn the wheel. happened in stop-and-go traffic on interstate as well as making a turn in a parking lot which nearly led to a collision with a parked car since i could not turn the wheel. since it happened twice before i know to put in neutral then turn off and turn on the ignition. however, previously ford dealer replaced lower front arm iaw ford tsb. this obviously did not fix the issue. most recent failures were within 150 miles of each other. i cannot let my wife drive this car as she would not be able to turn the steering wheel in the event of a failure. *tr | |||
| 08/28/2012 | 9588 | ||
| Power steering failure. has occurred four times. warning on the dash for power steering assist failure then power steering fails. nearly impossible to turn the wheel. happened in stop-and-go traffic on interstate as well as making a turn in a parking lot which nearly led to a collision with a parked car since i could not turn the wheel. since it happened twice before i know to put in neutral then turn off and turn on the ignition. however, previously ford dealer replaced lower front arm iaw ford tsb. this obviously did not fix the issue. most recent failures were within 150 miles of each other. i cannot let my wife drive this car as she would not be able to turn the steering wheel in the event of a failure. | |||
| 08/08/2012 | 19000 | 3 | |
| 3 different incidents. 1 on 8/8/12, 2 on 8/10/12. all driving at low speeds during short distance trips ( less than 15 miles ). for no apparent reason, car chimed, showed warning to service advancetrack, power steering failure ( do not recall exact wording of warning ). car was manueverable but very difficult to steer. able to reset power steering by stopping, turning off / restarting car. *tr | |||
| 08/08/2012 | 19000 | ||
| 3 different incidents. 1 on 8/8/12, 2 on 8/10/12. all driving at low speeds during short distance trips ( less than 15 miles ). for no apparent reason, car chimed, showed warning to servce advancetrack, power sterring failure ( do not recall exact wording of warning ). car was maneuverable but very difficult to steer. able to reset power steering by stopping, turning off / restarting car. | |||
| 07/06/2012 | 5140 | 1 | |
| Power steering failure after car had been parked for 45 minutes in 102 degree outdoor weather heat. car operated normally for an hour before parking the car. after restarting the car, there was no functioning power steering assist. car was drivable, and steerable with great effort. repair made at ford dealership under warranty (car was 11 months old with 5140 miles on odometer). the electronic anti-lock control module was replaced. service staff said the electronic module also controlled the power steering and advancetrak vehicle stability control systems. *tr | |||
| 07/06/2012 | 5140 | ||
| Power steering failure after car had been parked for 45 minutes in 102 degree outdoor weather heat. car operated normally for an hour before parking the car. after restarting the car, there was no functioning power steering assist. car was drivable, and steerable with great effort. repair made at ford dealership under warranty (car was 11 months old with 5140 miles on odometer). the electronic anti-lock control module was replaced. service staff said the electronic module also controlled the power steering and advancetrak vehicle stability control systems. | |||
| 03/15/2012 | 130 | ||
| Tl* the contact owns a 2012 ford fusion. the contact stated when he drove the vehicle the steering wheel was difficult to turn and was resistant when the contact attempted to make a left or right turn. the contact took the vehicle to the dealer for inspection and they stated that was normal. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 130. | |||
| 03/15/2012 | 130 | ||
| Tl- the contact owns a 2012 ford fusion. the contact stated when he drove the vehicle the steering wheel was difficult to turn and was resistant when the contact attempted to make a left or right turn. the contact took the vehicle to the dealer for inspection and they stated that was normal. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 130. rvk | |||
| 03/15/2012 | 130 | ||
| Tl- the contact owns a 2012 ford fusion. the contact stated that the steering wheel failed. the contact stated that he drove the vehicle and the steering wheel would try and keep straight no matter if he would try and turn left or right. the contact took the vehicle to the dealer for inspection and they informed that it was normal. the vehicle was not repaired. the manufacturer was not notified. the failure mileage was 130. ap | |||
| 06/17/2012 | 765 | ||
| Started the car, message center displayed power steering assist default.steering wheel completly tight. followed manual directions to turn of ignition,restart after 10 seconds,message returned. terribly frightened. in an effort to get to safe location, drove the car slowly using incredible upper arm strength to turn steering wheel. towed to dealer next day..informed that rack and pinion need replacing. defected from manufacter.just purcased the car, its only 90 days in my ownership. i do not trust this car at all.i had an 11 month old in the car, this could have been a major accident | |||
| 05/01/2012 | 17000 | ||
| Multi function screen showed power steering malfunction at stop light. vehicle restarted and warning was gone and steering was normal. next day warning appeared while driving on a straight road, steering was very difficult. vehicle pulled over, restarted and warning was gone, normal steering. in one hour it happened again, vehicle was brought to local ford dealer, and the first diagnosis was unknown as codes did not indicate steering problem. today they called and stated the car needs an entire rack and pinion steering set replacement. unfortunately there is a national back log and no parts available. car is inoperable. working with ford customer care solutions center for resolution. | |||
| 10/12/2011 | |||
| Tl- the contact owns a 2012 ford fusion. the contact stated the steering light illuminated on the instrument panel and the steering failed. the contact stated message said to get the vehicle serviced. the contact took the vehicle to the dealer and the steering rack was replaced. the dealer stated the electronic power assist failed. the vin was not available. the failure mileage was 600 and the current mileage was 2,500.rl | |||
| 11/21/2011 | 3200 | ||
| After highway driving for about an hour and pulling off to city area, came to a stop and then released brake after stop sign and and gliding thru intersection the power steering failed and a warning light came on something to the affect of power steering malfunction. turned car off and restarted and car worked fine again. little scary though considering it could have happened in less safe circumstances. making appointment to have looked at by the dealer. | |||
| 10/27/2011 | 2700 | ||
| Power steering failure. power steering assist fault warning on my dash, alternating with service advancetrac warning. power steering failure while driving on the interstate. extremely difficult to turn the steering wheel to change lanes and turn onto off-ramp. pulled over, turned off ignition, restarted car and fault went away and power steering worked again. if my wife had been driving she would not have been able to turn the wheel to pull out of traffic and into a safe area; i could barely turn the wheel. vehicle was purchased about three months ago and has less than 3,000 miles. | |||
| 08/28/2011 | 300 | ||
| Tl- the contact owns a 2012 ford fusion. the contact stated the vehicle would experience an intermittent loss of power steering. the contact stated the service power steering light illuminates on the instrument panel when the failure occurs. the contact took the vehicle to the dealer and the steering rack will need to be replaced. the vin was not available. the failure mileage was 300. kmj | |||