Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 01/03/2013 | 1400 | 1 | |
| Driving along at around 40 miles per hour, then notice the loss of power, a bright yellow light appeared on the dash - stop safely hazard warning (rtt) - which according to the owners handbook indicates hybrid component fault/failure that will cause the vehicle to shutdown (which it had already down, i had a hard time turning the steering wheel). failed to re-start the first time or enter into a limited operating mode, seems like ray skillman ford, greenwood, indiana could not find any problems. this $31,000 vehicle has only 1,400 miles on the clock and per standard operating procedure denies any problems with the vehicle. *tr | |||
| 03/01/2012 | 3600 | ||
| 2012 ford fusion sel with a v6 with an automatic transmission shifts terribly between all gears. extremely noticeable between 1st and 2nd gears and 2nd and 3rd gears. usually about a 2-3 second delay before the transmission can find the gear. the car has down this at highway speeds as well. extremely frightening when you go to pass someone and your vehicle does not appear able to find the gear and maintain speed. i have brought it to the dealership almost monthly since march of 2012 and the dealer states that ford said that is just how the vehicle shifts. ford motor company is very unresponsive about my concerns. i have a 2005 malibu with 150,000 miles on it that shifts better than the fusion. | |||
| 10/01/2011 | 1200 | ||
| When shifting from first gear to second gear the car will very roughly go into gear, and second to third and third to fourth is not much better. from fourth to fifth and fifth to sixth is fine most of the time. i had two calibration updates performed by the ford dealership i purchased the car from and was told to drive the car and let the update set in. after both times i noticed that the problem did not go away, instead after the last update the issue progressed. i have pleaded with the dealership to trade my car for another fusion (same value) and they told me i had too much negative equity. instead i was told i could get a ford focus and how ever much i am upside down they would roll it over to the price of the focus. i told them that wasn't fair and that i wanted another fusion that did not have transmission problems. i was told that planet ford could not help me and i should get another opinion if i was unhappy. so i went to anderson ford and had the mechanics run diagnostics on it to see if they could identify the problem. while anderson ford was diagnosing my car i was given a rental fusion that was so much better than my car as far as shifting. i also was speaking with ford customer care about my issue and wendy (customer service manager) told me that if anderson ford did not find anything wrong i was going to be stuck with that car. anderson ford reported that no warning codes could be found and the car was fine. i told them the difference i noticed in driving the rental fusion and my fusion and the service manager disregarded it. i was given my car back and was told if i was not comfortable with it i needed to trade it in and deal with the negative equity. i have spoken with several dealers about different cars and i am unable to trade my car in because i have too much negative equity. please help me on thisissue so i can get a car that operates correctly. | |||
| 07/14/2012 | 10000 | ||
| Handle doesn't return fully to neutral position. when lock is engaged door can still be opened. | |||
| 05/07/2012 | |||
| The head rests/restraints of this vehicle protrude forward in an unnatural way and force a person's head forward in an unnatural position. this is causing pinched nerves in my neck resulting in tingling in my feet when i am driving. i have researched this online, and hundreds of other people (maybe more) are complaining of the same problem with the head rests/restraints, resulting in various physical problems for those people, including backaches, neck aches, and headaches. not all fords have this protruding head rest, but a number of them do. i have seen a lot of complaints on the focus and edge as well. i have looked at other makes by other companies, and they don't have these protruding headrests/restraints. | |||
| 12/31/2011 | 7000 | ||
| When new, vehicle exhibited harsh shifts from 1-2. gradually worsened and came to include a soft 2-3 shift and a metallic friction noise in lower gears by 1000mi. starting around 7000mi, vehicle started to shift erractially in traffic between 1-2 and 2-1, with a sudden and moderately violent lurch forwards during shifting. vehicle was difficult to control in low-speed (primarily acceleration following any period of coasting) scenarios and required additional following distance to account for this. vehicle became must harsher on the 1-2 shift in cold weather. by 8000-9000mi, vehicle developed slipping. this was particularly evident at lower speeds from 2-3, such as at a rolling yield below 10mph. vehicle would momentarily lose almost all power during certain 2-3 shifts, requiring acceleration planning for intersections, to prevent sluggishness at an inopportune time. tsb 12-3-7 was applied and resulted in additional slippage in higher gears, such that climbing an onramp following a 3-4 shift was challenging, and climbing a hill at low speeds during a 2-3 shift resulted in a loss of all forward momentum. | |||