Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 10/06/2012 | 40440 | 1 | |
| We were driving on the highway at approximately 40mph when the car lost power and began to shake. we were fortunate to be able to pull off on the shoulder out of traffic and turn off the motor. after waiting approximately 15 minutes, we were able to restart the car and drive safely to a reliable automotive shop we have used for over 20 years. finally after a week of testing, they were able to replicate the problem we had experienced.they replaced the alternator,at our considerable expense, and we brought the car home more than a week later. we drove the car without incident until tuesday,october16th when the same problem happened again. this time at about 30mph. again, after waiting 10-15 minutes, the car started again and was driven safely to the automotive repair shop where it remains 5days later. this is a great inconvenience since we live in an area where a car is a necessity but it is also a serious safety hazard since this problem could easily happen when accelerating into traffic or on a busy multilane,high speed highway. from reading this site, we have become aware that there are many complaints of this nature for this make and model year and we question why there has been no recall or,at very least, a consumer alert. *tr | |||
| 10/06/2012 | 40440 | ||
| We were driving on the highway at approximately 40mph when the car lost power and began to shake. we were fortunate to be able to pull off on the shoulder out of traffic and turn off the motor. after waiting approximately 15 minutes, we were able to restart the car and drive safely to a reliable automotive shop we have used for over 20 years. finally after a week of testing, they were able to replicate the problem we had experienced.they replaced the alternator,at our considerable expense, and we brought the car home more than a week later. we drove the car without incident until tuesday,october16th when the same problem happened again. this time at about 30mph. again, after waiting 10-15 minutes, the car started again and was driven safely to the automotive repair shop where it remains 5days later.this is a great inconvenience since we live in an area where a car is a necessity but it is also a serious safety hazard since this problem could easily happen when accelerating into traffic or on a busy multilane,high speed highway.from reading this site,we have become aware that there are many complaints of this nature for this make and model year and we question why there has been no recall or,at very least, a consumer alert. | |||
| 01/23/2012 | 8000 | ||
| Tl* the contact owns a 2012 ford fusion. the contact stated that while attempting to drive into the flow of traffic, she engaged the accelerator pedal and the vehicle did not accelerate, putting her in substantial danger on the freeway. the failure recurred numerous times. the vehicle was taken to the dealer for a diagnosis, but the contact was informed that they could not find a defect. the manufacturer was notified but offered no assistance. the failure and current mileages were 8,000. | |||
| 01/23/2012 | 8000 | ||
| Tl-the contact owns a 2012 ford fusion. the contact stated that while attempting to drive into the flow of traffic, she engaged the accelerator pedal and the vehicle did not accelerate, putting her in substantial danger on the freeway. the failure recurred numerous times. the vehicle was taken to the dealer for a diagnosis, but the contact was informed that they could not find a defect. the manufacturer was notified but offered no assistance. the failure and current mileages were 8,000. sm. | |||
| 01/23/2012 | 8000 | ||
| Tl- the contact owns a 2012 ford fusion. the contact stated that while attempting to pull into the flow of traffic she engaged the accelerator and the vehicle did not accelerate putting her in substantial danger on the freeway. the failure has recurred numerous times. the vehicle was taken to the dealer for diagnosis but was informed they could not find a defect. the manufacturer was notified but offered no assistance. the failure and current mileages were 8,000. dt | |||
| 02/13/2012 | 39000 | ||
| Tl- the contact owns a 2012 ford fusion. the contact was driving 60 mph when the vehicle stalled without warning. the vehicle was able to be restarted after the failure and the throttle light illuminated after the failure occurred. the vehicle was taken to the dealer where the dealer confirmed that the throttle needed to be replaced. the manufacturer was not contacted. the vehicle was not repaired. the failure mileage was 39,000 and the current mileage was 44,000. kmj | |||
| 02/13/2012 | 39000 | ||
| Tl- the contact owns a 2012 ford fusion. the contact was driving 60 mph when the vehicle stalled the vehicle restarted after the failure. the throttle light illuminated after the failure. the vehicle was taken to the dealer. the dealer confirmed the throttle needed to be replaced. the manufacturer was not contacted. the vehicle was not repaired. the failure mileage was 39,000 and the current mileage was 44,000. rds | |||
| 12/23/2011 | 70 | ||
| Tl- the contact owns a 2012 ford fusion. while driving approximately 50 mph, the vehicle abnormally decelerated. the vehicle would also jerk forward while decelerating as if the brakes had suddenly been applied. the failure recurred intermittently when driving different speeds. the vehicle was taken to the dealer for diagnostic testing but the technician was unable to diagnose the failure. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 70. kmj | |||
| 12/23/2011 | 70 | ||
| Tl- the contact owns a 2012 ford fusion. while driving at approximately 50 mph the vehicle suddenly decelerated. the vehicle would also jerk forward while decelerating as if the brake pedal was suddenly depressed. the failure occurred intermittently at different speeds. the vehicle was taken to the dealer for diagnostic. the technician was unable to diagnose the failure. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 70. ds | |||
| 10/05/2011 | 1000 | ||
| Tl* the contact owns a 2012 ford fusion. the contact was driving 5 mph when the vehicle suddenly accelerated without warning and crashed. the contact applied the brakes but the vehicle would not slow down or stop. the air bags did not deploy. there were no injuries. the contact called the manufacturer regarding the sudden acceleration and the manufacturer advised that they did not have any complaints regarding the sudden acceleration on file. the manufacturer then suggested that the all weather floor mats were the cause of the sudden acceleration failure. the contact stated the vehicle did not have all weather floor mats. the contact did not feel safe operating the vehicle. the failure mileage was 1,000. | |||
| 10/05/2011 | 1000 | ||
| Tl-the contact owns a 2012 ford fusion. the contact was driving 5 mph when the vehicle suddenly accelerated without warning and crashed. the contact applied the brakes but the vehicle would not slow down or stop. the air bags did not deploy. there were no injuries. the contact called the manufacturer regarding the sudden acceleration and the manufacturer advised that they did not have any complaints regarding the sudden acceleration on file. the manufacturer then suggested that the all weather floor mats were the cause of the sudden acceleration failure. the contact stated the vehicle did not have all weather floor mats. the contact did not feel safe operating the vehicle. the failure mileage was 1,000. kmj | |||
| 10/05/2011 | 1000 | ||
| Tl-the contact owns a 2012 ford fusion. the contact stated while driving 5 mph the vehicle suddenly accelerated without warning and crashed. the contact applied the brakes but the vehicle would not slow down or stop. during the crash the air bags did not deploy. no one was injured during the crash and the vehicle was not destroyed. the contact called the manufacturer regarding the sudden acceleration and the manufacturer stated they do not have any complaints regarding the sudden acceleration on file. the manufacturer suggested the all weather floor mats was the cause of the sudden acceleration. the contact stated the vehicle does not have all weather floor mats. the contact stated the vehicle was unsafe to drive. the failure mileage was 1,000. jo | |||