Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 11/26/2008 | 51000 | 1 | |
| Tl*- the contact owns a 2000 ford mustang. while driving 35 mph and making a left hand turn the vehicle hit a guard rail and the airbags did not deploy. the vehicle was drivable. the dealer was contacted a few days after the crash and they filed a report. the contact had to rent a vehicle due to the fact that the dealer did not want the vehicle to be driven. they stated that they would send someone out to diagnose it. no one has gone to diagnose the vehicle. the contact has not received a call from the dealer. there were major injuries, the driver suffered a concussion and sprained his shoulder. the windshield and front of the vehicle were heavily damaged. a police report was filed. the failure and current mileage was 51000. updated 05/18/09. *lj the passenger was injured as well. updated 05/20/09.*jb | |||
| 11/17/2006 | 100000 | 1 | 06/25/2001 |
| Backed up car (2000 ford mustang), then shifted forward where car accelerated full throttle by itself and crashed into 2 parked cars. car appears to be totaled but air bags did not deploy. *nm | |||
| 04/05/2003 | 1 | ||
| I was involved in a one car accident where i lost control and jumped a curb. my car was a 2000 v6 mustang coupe. the air bags deployed when the car made contact with the curb. but i was then airborn in the car for about 12 feet and by the time my car hit the ground my air bags had deflated, causing my passenger to hit her head on the dashboard. she had her seatbelt on, and be knocked unconscious. also... when the air bags deployed they came out with such force that it knocked my hands off the steering wheel, causing me to not be able to steer the car .scared that if the tires weren't straight when we would touch down that we would flip. the same incident happened 2 days ago when my friend wrecked his 20'01 gt. he had lost control of the vehicle and clipped a telephone poll doing about 50mph. he then jumped a ditch... went airborn... and wrapped his car around a tree. the airbags deployed,but had deflated by the time he had any real contact. the airbags deployed when he clipped the telephone poll... but when he needed it most it had already deflated... causing him to hit his head on the steering wheel and then having his head go through the windshield. airbags do not need to deflate so quickly. i think this needs to be looked into. thank you!*ak | |||
| 04/04/2004 | 1 | 07/04/2001 | |
| Front passenger tire broke off from its rim while driving. *mr the right front tire with it's rim frame had broken off from the center base. there was a series of body/chassis damage and the air bag(s) did not deploy. *sc *jb | |||
| 08/25/2003 | |||
| Vehicle was involved in an head on collision at 15 mph and air bag did not deploy. please provide additional information. | |||
| 05/20/2003 | 40000 | 1 | |
| While driving at 40 mph vehicle the vehicle was involved in a rear end collision and the air bags did not deploy. dealer notified. *ak the consumer suffered injured. *jb | |||
| Another vehicle loss control and hit the driver side front of vehicle. consumer states none of the airbags deployed. please provide any further information. ph | |||
| Consumer was going about 3 mph when vehicle tapped a pole and both air bags deployed. no damage to vehicle except scratch on right side of bumper. contacted dealer, and dealer tested air bag sensors detected in a crash . consumer has no recourse.*ak | |||
| AIR BAGS - FRONTAL | |||
| 09/03/2006 | 42000 | 1 | 09/01/2004 |
| Tl*the contact owns a 2000 ford mustang. while driving 45 mph, the contact lost control of the vehicle and crashed into a tree. she sustained injuries and the vehicle was destroyed. the front air bags failed to deploy. the current and failure mileages were 42,000. updated 5/19/08 *cn the seat belt did not properly restrain the consumer. updated 05/19/08. *jb | |||
| 11/17/2006 | 100000 | 1 | 05/26/2001 |
| Ford mustang 2000 was totaled in a frontal crash after accelerator got stuck but air bags did not deploy. capital ford at 4222 oleander drive in wilmington, nc repaired the air bags in 2002. *nm | |||
| 08/05/2006 | 74000 | 09/17/2005 | |
| My daughter was involved in a single vehicle front end collision. she hit a fire hydrant after a 90 degree spin at a speed of about 30 mph. the car sustained $6000 in damage and was totaled. neither the driver or passenger airbags deployed. i questioned the body shop if they should have, everyone i talked to feels they should have. isn't this what they are designed to do? | |||
| 10/15/2004 | 56000 | 1 | |
| Consumer was driving and suddenly the air bags deployed. consumer stopped suddenly, causing the vehicle behind to be involved in a crash. manufacturer told consumer to report incident to the insurance company. *ak | |||
| 12/25/2000 | 1 | ||
| I was driving a mustang on an ice road when i lost control of the car and hit a big tree that was on a ditch. i hit the tree with the front of the car. the airbags did not deploy which caused my head to hit something and i was bleeding real bad and now i have a big scar on my forehead. *ak | |||
| 05/24/2004 | 47000 | 1 | 07/29/2001 |
| While driving 30 mph consumer's vehicle was involved in a head on collision. upon impact, dual air bags did not deploy, and driver's side seat belt failed. as a result, driver hit the windshield, and sustained severe lower back and neck injuries. *ak | |||
| 12/04/2003 | 56000 | 1 | |
| While driving 35 mph, the consumer rounded a corner near a hidden stop light. another vehicle was at the stop light and the consumer collided with the vehicle. the left front of the vehicle hit the right rear of the other motorist. the air bags never deployed after the collision. there were no injuries involved with the collision. the police did arrive on the scene, but no one was cited. the dealer was aware of the problem, but the manufacturer was not. *jb while driving at 40 mph consumer rear ended a vehicle that was stopped at a stop light. the air bag equipment did not deploy. vehicle suffered undercarriage damage when the consumer tried to miss the other vehicle by trying to jump the curb.*mr | |||
| 1 | |||
| While driving 35mph, both air bags deployed without warning. there were no injuries. *jb | |||
| 07/27/2002 | |||
| While stopping at an intersection another car driving 20-30 mph hit consumer's vehicle head on. upon impact, driver's air bags did not deploy,driver sustained injuries. *ak | |||
| 07/20/2002 | |||
| While traveling at 60 mph consumer ran head-on into a telephone pole, and none of front air bags deployed. contacted dealer ,and the dealer was not willing to do anything. *ak | |||
| 11/24/2001 | 1 | 02/01/2001 | |
| After going over a bump the passenager air bag opened injuring the passenager, no frontal collision. | |||
| 10/03/2000 | |||
| Vehicle was going 30-40mph when, another vehicle ran red light, causing consumer's vehicle to t-bone other vehicle. front air bags didn't deploy. consumer was not seriously injured. manufacturer told consumer to take vehicle to a dealer, and would be a charged to inspect vehicle. insurance adjuster was coming out to inspect if vehicle was totaled.*ak | |||
| 02/01/2001 | |||
| While consumer was driving between 15-20 mph had to apply brakes hard and both airbags deployed. dealer said computer showed vehicle had been involved in an accident, that was why airbags deployed.*ak | |||
| 08/22/2001 | 1 | 11/01/2000 | |
| Vehicle was hit on drivers side, and door pinned and could not open upon impact, airbags did not deploy, manufacturer and dealer will be contacted.*ak *yh | |||
| While another vehicle was traveling on wrong side of road consumer flashed head lights and blew horn, and other vehicle ran head-on into consumer's vehicle. upon impact, front air bags failed to deploy. please provide further informaiton. *ak | |||
| 03/18/2001 | |||
| Consumer was backing up, hit a curb, and then went forward all at less then 10 mph. when vehicle went forward, driver's airbag did not deploy. ford informed consumer that airbag should have deployed in this case | |||
| 12/25/2000 | |||
| While driving about 35-40 mph in slippery road conditions consumer hit 2 trees and ditch head-on. consumer hit her head on steering wheel and needed 18 stitches. neither airbag deployed. vehicle was totalled.*ak | |||
| 11/16/2000 | 1 | 11/01/1999 | |
| My wife (donna) on her way home from work became involved in an accident where the air bags did not deploy when they should have. she was clipped on the left rear quarter panel which spun her around causing a second suv to impact the drivers door pushing her and flipping her until she impacted a cement barrier between opposite traveled lanes. the impact at the barrier was stong enough that it pushed the radiator aginst the motor and the motor toward the firewall. fortunately she was not seriously injured and the air bags were not needed, but what if that cement barrier had not been there and she would have skidded into oncoming traffic where the air bags would have been a contributing factor in saving her life? *ak | |||
| Gas from airbags came through the vent and made passengers ill and temporarily blind. *ak | |||
| 09/04/2000 | |||
| Consumer was traveling about 35mph on highway when a deer ran in front of vehicle. consumer swerved and lost control of vehicle. vehicle went up to an enbankment. then veered into a concrete wall, and hit a reflector sign. vehicle was totaled. consumer suffered internal injuries. dual airbags didn't deploy.*ak | |||
| 03/29/2000 | |||
| Vehicle was involved in a frontal collision. upon impact, airbags did not deploy, resulting in minor injuries. vehicle was totalled.*ak | |||
| 06/28/2000 | |||
| A frontal collision of 15 or more mph; estimated $7,000 of damages to the front of the vehicle, and both air bags failed to deploy. also, passenger seat belt failed to lock properly; manufacturer notified. feel free to provide further details. *ak | |||
| 05/27/2000 | 0 | ||
| While traveling at about 35 mph, another car coming in opposite direction was making a turn at about 20 mph, and hit consumer's vehicle head-on towards front left side. upon impact, neither airbag deployed. *ak | |||
| 05/04/2000 | |||
| Vehicle was involved in a frontal collision at 15 mph, and the airbags did not deploy. manufacturer has been notified. *ak | |||
| 10/29/1999 | 1 | 09/30/1999 | |
| While merging over the vehicle steering wheel turned but the vehicle continued to go straight, hitting a curb causing consumer head to hit top rail of vehicle knocking him out. vehicle continued to go shearing off a sign and then hit a telephone pole. no deployment of air bag resulted in head trauma. nlm | |||
| AIR BAGS - SIDE/WINDOW | |||
| 11/03/2004 | 1 | ||
| While driving passenger's side airbag went off inadvertently. passenger sustained head injuries, and was transported by ambulance to a hospital. the vehicle was towed. *ak | |||
| 07/04/2002 | |||
| Consumer was going 70-75mph and was hit by a semi truck, causing vehicle to spin. while vehicle was spinning consumer's vehicle was hit head on by a van. upon impact, air bags didn't deploy on front driver's side or passenger side. vehicle was totaled. dealer was notified. please provide more information.*ak | |||
| 08/22/2001 | 0 | ||
| Consumer was involved in a frontal collision, rear-ended another vehicle at 35 mph. upon impact, driver's side/ and passenger's side air bags failed to deploy, forcing driver's side occupant into steering wheel head first which bent steering wheel. there was extensive damage to front end of vehicle. please provide any further details.*ak | |||
| 09/13/2000 | |||
| Consumer was traveling about 42mph on highway and another vehicle was merging into another lane, and vehicle in front applied the brakes. vehicle in back hit, and there was a five car pile up. consumer was the last of the chain link, and driver's side airbag didn't deploy.*ak | |||
| 07/31/2000 | |||
| Vehicle was in an automobile accident at speed of 35 mph. upon impact, both driver's side and passenger's side airbagd did not deploy. it was a head-on collision. driver and passenger sustained minor injuires.please fill additional information. *ak | |||
| 04/28/2000 | |||
| When vehicle was involved in a head on crash, traveling under 25 mph, there was no deployment of driver's side or passenger's side air bags. not sure if vehicle was totalled. please provide any further information. *ak | |||