Consumer Complaints


Fail datemilesoccurencesPurchase date
OTHER
09/16/200440000111/28/2001
 I bought my mustang in 2001 and the paint on the roof of my car is rusting/cracking from the inside out. there are several of these forming i went to koons ford of falls church and talked to john morris (703) 241-7298 ext 1500 which got in contact with a ford rep ray risano and they stated that there is nothing that they can do because the car is past the 3 year/36,000 mile warranty. i have very detailed photographs if requested.*ak
04/25/20031
 Nar 05/21/2003 *mr dispute settlement against south west ford. *cb
02/15/200340000
 The paint is cracking and peeling all over the roof of my 2 1/2 year old mustang. it started as one spot, now there is a large hole with rust underneath it. there are about 13 small cracks in the paint on the roof where it is peeling, and other spots on the hood and front bumper. i have been to my dealer 4-5 times to attempt repair and financial reimbursement, only to get the runaround. a ford rep supposedly looked at it, after ford offered to pay half the $400 estimate, but they have not made attempts to contact me. the dealer is mossy ford in san diego, ca. i have discovered that ford repainted my vehicle before selling it to me as "new". the thickness is 10mm on the paint; average is 3-4. a repainted car is obvious upon inspection of paint specialists. rust from underneath the vehicle has "popped up" and cracked the paint coming from the inside.
06/15/200339000
 Paint peel,paint is bubbling and splitting on hood and roof. it is also cracking vertical part of trunk.
11/03/2002
 When coming off clutch consumer pressed the gas pedal, pedal felt stiff and consumer was not able to move quick enough. cause is unknown. consumer has been stuck in traffic as a result. please provide any further information. ts
07/19/2002
 This is the 2nd air pump to be replaced on vehicle. engine check light illuminated, indicating a loss of performance. engine was sluggish and idling high at stops. ford was contacted. please provide more information.*ak
2
 The front carpet by the gas pedal wore out and was replaced, the carpet is wearing out again. *slc
09/20/1999
 Was at gas station & filled vehicle with fuel. engine check light came on & stayed. took vehicle to dealer & was informed by mechanic the cap not on tight & vehicle needed to be recomputerized. the problem with engine check light has reappeared. the vehicle also giving a code of loss of fuel. *ak