Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 07/23/2005 | 70000 | 2 | 12/01/2002 |
| 2 door ford mustang convertable was involved in a motor vehicle accident with another car on saturday 7/23/05 with 3 people injured in the mustang. the air bags did not deploy at all | |||
| 08/26/2003 | 1 | 12/30/2001 | |
| To whom it may concern,on aug. 26, 2003 at around 9:45 pm i was in a terrible car accident in my 2002 ford mustang ,in which my airbags failed to deploy. the point of impact was approximately 50-55 mph head on and i was also struck from behind. i am very angry that my airbags did not deploy at the point of impact, especially with the advanced technology and sensors installed on my vehicle. the police were also very worried at that fact. i want to know if there is any legal action i can take against ford motor co. for jeopardizing my safety. jason hirst. *ak | |||
| 06/07/2002 | 1 | 02/01/2002 | |
| Both air bags failed to deploy. our mustang struck a pick up truck as it turned left in front of us at an intersection while traveling 40 mph. we struck his right rear panel and neither one of the air bags deployed.*ak | |||
| AIR BAGS - FRONTAL | |||
| 07/12/2008 | 100000 | 1 | |
| Driving on highway, raining, cruise control on, lost control of vehicle, hit tree head on. airbags did not deploy. *tr | |||
| 01/17/2008 | 1 | 05/15/2002 | |
| I was in a head on collusion at about 65 miles per hour, my car was totaled and the airbags did not deploy. *tr | |||
| 09/29/2006 | 1 | ||
| My daughter, while driving our 2002 ford mustang, stopped behind a truck ahead of her that was stopped at a stop sign. the truck pulled forward as if to go, then stopped suddenly in front of her. she ran into the back of his truck going less than 5 mph and her airbags deployed. *jb | |||
| 10/25/2005 | 1 | 06/01/2002 | |
| Dt: the contact's daughter lost total control of the vehicle. the roads were dry and she was driving 40-50 mph. the vehicle started to spin and hit a guard rail. upon impact, the airbags did not deploy. the vehicle was towed to the ford dealership. she was unaware if anything was done. the vehicle was taken to an auto body shop. the tow truck driver stated, at the scene, it was a problem with the steering column. the vehicle was totaled. she was unsure if a police report was taken. *ak | |||
| 01/01/1901 | 1 | ||
| 2002 ford mustang air bags deployed when the vehicle hit a pothole.***no answer required***. *mr the vehicle bottomed out when it hit a pothole. there was no damage to the front bumper or any other part of the vehicle yet the air bags deployed. *nm | |||
| 05/15/2004 | 19000 | 1 | 02/15/2004 |
| While driving at 30 mph the consumer entered a one way street the wrong way. then, consumer's vehicle collided with another vehicle head on. consumer wore seat belts, but air bags failed to deploy. upon impact, driver sustained injuries, and the police did make a report. vehicle was totaled in the collision.*ak | |||
| 02/22/2004 | 27000 | 1 | |
| While driving north at 45 mph a vehicle traveling south hit consumer's vehicle head on. front air bags did not deploy, and driver's seat belt did not lock. driver's head hit the steering wheel. driver was transported to the emergency room for treatment of neck pain and injuries to the legs. *ak | |||
| 10/16/2003 | 19390 | 1 | |
| While pulling into a parking space at low speed vehicle hit a small curb and the front air bags inadvertently deployed. there was no physical damage to the vehicle. the cause of the deployment had not been determined. *ak | |||
| 06/12/2003 | 27000 | 2 | 03/01/2002 |
| I own 2 / 2002 ford mustangs. my son has been in 2 accidents with his within the last year and in both incidents his airbag did not deploy. the first accident may have a reasonable explanation but the 2nd one was an accident that involved him hitting a concrete barrier at better than 40 mph. i had the airbag tested when repaired on the 1st accident and approved. i am very concerned about future protection from this device and ford actually expects me to pay for additional testing. can you help? *jb | |||
| 06/12/2003 | 26000 | 2 | 03/01/2002 |
| Subject:airbag failure comments: twice now my son has had an accident with his 2002 mustang and the airbag did not deploy. fortunately he was not hurt. my major concern is that i had the airbag specifically tested at the repair shop at the last repair before accepting delivery of the car. i was told someone is hired by the repair shop to come out and run tests by hooking up instruments to the car and getting a read out. to the best of my knowledge this was done but my son just had his 2nd accident and his car hit a concrete barrier at better than 40 mph and the airbag still did not deploy. i have reported it to consumer service at the ford website but have not received a response. i am very concerned about my son's future use of this car and that fact that my wife owns an identical mustang of the same manufactured year of 2002. have there been any other cases where the airbag has not deployed when it was expected too and who can i contact about further action to take? very concerned, chris koss from nhtsa web site. *jb | |||
| 10/30/2002 | |||
| The consumer was at a intersection in proceeding to pull out. another vehicle ran the red light and hit her head on. the dual airbags didn't deploy at all. please furnish additional information. mr | |||
| 05/09/2002 | |||
| Vehicle was hit head on at 5-10 mph, and driver's airbag deployed. yet, driver hit her head on windshield. damage to vehicle unknown at this time.*ak | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 04/16/2005 | 35600 | 1 | 12/15/2004 |
| I am a cosigner on a 2002 ford mustang-daniel barker cosigner was brandon vick, also, on my insurance. on 04-16-2005 brandon was driving southbound on highway, 6 a major highway running through bcs between navasota and heampstead, he drove over a bridge which changed textures, or slopped down and the airbags in deployed. brandon pulled over slowly and came to a stop, pulled out the airbags and drove away.*ak 04-18-05-brandon talks to insurance agent who calls varsity ford about fixing this since it is under warranty. they just say no, it will be $2,000. calls thompson country ford and they say to come in and run mustang under diagnosis machine. workers say they dont know what the codes mean and asked brandon to come back when manager is back. goes back 04-22 manager says they will not fix it under warranty cause it has expired, this is not true.it was inititially understood by all parties from the book in the subject vehicle glove compartment that this vehicle is still under warranty for airbag situations. then told brandon not to worry about the charge. then when proved wrong they said they would not do it cause it had crashed but refused to write this on paper unless they were paid $70. i went up there and paid them $70. they wrote that the car was travelling down hwy 6 and hit a pothole. airbags deployed and crash is detected therefore not covered by warranty, however they did not release codes or explain what all meant. they implied that car was crashed and 'fixed up' from sat to mon. they also wrote on paper that vehicles warranty has expired. they were falsifying the truth by saying that car hit a pothole. that was never said. there is no sign of damage on the car, examined by claims rep. there are thousands of vehicles that travel hwy 6 everyday and drive over the same bridge. no modifications to this vehicle. claim with farmers pending however mechanical failure is excluded from policy. | |||