Investigations


NHTSA IDManufacturerDate openDate closeSubjectRecall campaign
UNKNOWN OR OTHER
AQ10001FORD MOTOR COMPANY11/18/2010Fleet Vehicle Recall Completion Audit
 The agency, particularly in recent months, has been informed of incidents involving allegations of personal injury and death claimed to have been caused by safety defects and failures to conform to minimum federal motor vehicle safety standards (fmvss) on rental car vehicles for which a safety recall to remedy the safety defect or noncompliance had allegedly not been performed prior to the rental car company's lease of the vehicle.nhtsa understands that there is presently a petition before the federal trade commission (ftc) seeking to prohibit at least one rental car company from renting vehicles on which safety recall campaign remedies remain outstanding.the purpose of this audit query (aq) is to investigate recall remedy completion by rental car companies on the above-listed safety recall campaigns.these campaigns were chosen due to their inclusion of vehicles used in the rental market.this information is expected to provide the agency an indication of how completely and how quickly rental car fleets, in general or individually, perform necessary recall-related repairs or other remedies on the vehicles owned and then leased for use on the roadways.this aq is opened.

Consumer Complaints


Fail datemilesoccurencesPurchase date
UNKNOWN OR OTHER
11/02/201285000
 While my car was in park, i switch gears and the gear became extremely stiff, and my car hesitated then jump into reverse. while driving on the highway going about 30-35 my car hesitates to go above the mileage, i took my car to get the transmission checked out but they told me i had no transmission problems. but my car is continuing to do the exact same thing more frequent.
01/01/2010
 I have noticed that my car 2006 ford mustang convertible has been getting water coming inside from the passenger seat under the dashboard and it messes up the entire floor and cause a mildew smell. the back seats have water coming inside from either the side panels on the car on the convertible or the window at the back of the car or top of the convertible. i have researched this and many people have this issue with ford convertibles and also other make a models of cars as well that are convertibles. i think this is a defect with how the ford manufacturer built these mustang convertibles and should be recalled to repair this problem. it causes the floors to be wet constantly with mildew smell and this could be dangerous with mold issues on floor and seats of vehicle and mold collection on windows and other part of vehicle and dangerous to health. i have only had my car since 2005 i bought a 2006 convertible and it immediately started having issues.
03/28/200711677
 Alternator replaced 03/28/2007 gear shift replaced 04/29/2008 also replaced radio/cd player battery replaced 04/01/2009 a/c compressor 06/23/2010 alternator 04/08/2011 battery replaced 12/09/2011 check charging light still coming on
11/12/201069000
 Catalytic converter: long story short. my car was still eligible under the emissions warranty. which made it eligible for ford to repair the cat. converter by law. i was given the run around (per ford customer service)that my car wasn't covered under the bumper to bumper warranty since i had bought the car used. at that time(nov. 2010) there was a major...nationwide back order on cat. converters. i waited until february to take my car down to ford under the assumptions that i was responsible to pay for the $1200+ repair cost. since i was under 80,000 miles.. ford paid for my rental for a month and i had my cat. converter fixed :). people kept telling me that my car was too new to have that problem. well you never know. it just stopped working one day and i couldn't drive it over 5-10 mph.
09/15/201042000
 All i was doing was cleaning out my car and then got in then all of a sudden the rear window shattered. it sounded like a gun shot but i thought it was my tire. i inspected my tires then saw my windshield. i investigated the windshield and saw no holes or anything at all. the temperature was the same as always and the windows were down.
03/15/2010110000
 I have a 2006 ford mustang and i continuously have problems putting gas into the vehicle, even when it is near empty. the gas will splash back out and not go into the tank. this has happened numerous times and just as recent as june 6, 2010. i also had an incident around march of 2010 when i tried to stop for a stop light and my car accelerated while i was literally standing on the brake. i amost hit the car in front of me and was stopped by police for hazardous driving. when i explained what had happened, i did not receive a citation but had to go across a curb and stand on the brake while pulling the emergency brake to get the car to stop. this was very frightening and dangerous to myself and the people around me.