Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM - WIRING - FRONT UNDERHOOD | |||
| 10/05/2007 | 47000 | 1 | 07/16/1998 |
| My complaint is in regards to the 05n04 recall on my mothers 1998 ford mustang. last friday my 80 year mother got lost and i sent my niece to pick her up, and on their way home the car caught fire and died, my niece thinking quickly turned the car into fire station and was able to get help fast. i thank god my mother was not driving when the hood fire started, she would have wrecked for sure. i then had the car towed to walt's auto care the next day, which was on saturday and tests were run to find the reason why the car caught on fire without any type of prior warning from the car obc. it was not until then we were informed of the recall notice and told that it was covered under the recall notice. however, we received a call monday from walt's stating that they could not do the work and that they had the car towed to another service station named renton auto repair. i was contacted by them to find out who would be paying for the service repairs and it was then i informed him with the same information that was related to me by the first service station. upon looking it up, i was then told that they could not do the work and i would have to take it to a authorized ford repair center. i then contacted sound ford, the place of purchase and was told that it was too late to make a claim for repairs, because the campaign had closed for our car year in 2006 and it would have had to fail before that time. i then explained the car was brought in for repairs in 2004 and we were never informed of any such on-going repairs, part replacements or recalls notices. i truly feel this is not just or fair treatment to consumers and customers. because, we were never notified about the recall and the part failed after their cut off date, we should not have to incur the cost, specially when they (ford) had full knowledge of the problem but failed to inform us about the defect part which could have kill my mother if she were driving at that time. *jb | |||