Consumer Complaints


Fail datemilesoccurencesPurchase date
SEAT BELTS
01/01/2010400001
 -----original message----- sent: 4/20/2009 10:39:26 pm subject: vehicle service issues ford motor company main topic: vehicle service issues email questions: dear sir or madam, i am writing to ford because i have a complaint about the safety of my 2002 ford mustang gt. my ford mustang
01/01/20091
 Passenger seat belt not working properly. the seat belt does not tighten up when buckled or retract. second problem. gasoline tank has a broken gasket/seal that goes from the filler neck to the gas tank. gas tank is leaking gas while parked or driving. *tr
06/07/2009612981
 Seatbelt retractors do not retract or release safety belts. belts constantly become twisted and will not retract properly; or they get jammed and will not release so it can be buckled. *tr
SEAT BELTS - FRONT
08/09/200650000108/03/2004
 The seat belts on my 2002 mustang gt broke, this has been an ongoing problem as i've asked others about theirs. the ratchet mechanism stops working and / or the seat belts become entangled severely in the mechanism and fail to work anymore, resulting in replacing the ratcheting mechanism and seat belt. i brought my car to a ford service center to see if they offered a fix and was told they do not and that my warranty was expired. this is a safety concern especially when so many mustang owners have the same problem. *jb
SEAT BELTS - FRONT - BUCKLE ASSEMBLY
03/09/2010122000
 Tl*the contact owns a 2002 ford mustang gt. while driving at 62 mph, the contact lost control when trying to avoid a deer on the road. the vehicle then flipped over when the seat belts broke from the latch. the vehicle was totaled and the contact sustained internal bleeding, torn ligaments to the shoulder and arms and bruising. a police report was filed. the vehicle had not been inspected when the complaint was filed. the vin was unavailable at the time of the complaint. the current and failure mileages were approximately 122,000.
SEAT BELTS - FRONT - RETRACTOR
10/01/20054000010010/15/2001
 Front seat belt retractors don't work most of the time resulting in loose fit. seatbelt eventually retracts after driving for a period of time. dealer offered to install some sort of kit for a hefty price. it seems this may be a common complaint on ford vehicles. this important safety feature should not fail during the life of the vehicle.