Consumer Complaints


Fail datemilesoccurencesPurchase date
SEAT BELTS
12/09/20054
 The passenger side front seat belt has been replaced on this vehicle 3 times since nov of 2003. the total mileage driven since that first replacement is 9023. the first replacements were for all 4 seat belts, prior to warranty expiration at 49,499 miles. now the passenger side is failing again after only 2605 miles and ford does not want to warranty the belt because it was replaced 14 months ago. i believe there is a defect in my vehicle or the seat belt design. i do not want to pay for a new seat belt only to have it fail again. *jb
01/03/2001
 Driver was involved in a crash where driver was wearing seatbelts, and airbag deployed, but driver still received head injuires, including concussion. also, passenger airbag switch was turned off, but airbag still deployed. *ak
06/18/1999
 Vehicle rear end another vehicle at approx. 20 mph; consumer informed that driver seat belt fail to lock properly, both air bags fail to deployed and abs fail to operate. dealer/mfr. was not notified at this time. can nhtsa provide addtional information or help in this matter.
SEAT BELTS - FRONT - ANCHORAGE
 Vehicle was hit from the rear while at a complete stop in which the seat belts were not designed to lock up in a rear end collision, causing the occupants to become injured. please give any further details. *ak
SEAT BELTS - FRONT - BUCKLE ASSEMBLY
08/04/2004470001
 During a 45 mph frontal collision front air bags did not deploy. the seat belt released from the belt buckle. consumer sustained minor injuries, and had the vehicle towed. the dealership was notified, but did not resolve the problem. *ak
SEAT BELTS - FRONT - RETRACTOR
08/19/20041
 While driving 35 mph consumer's vehicle was involved in a collision. driver's seat belt failed to retract, causing the driver to sustain minor injuries, and was transported to a hospital. vehicle was towed to the dealer for inspection. *ak
12/25/19995
 When unlatching shoulder belt it will not retract into retractor. this retractor has been replaced 5 times by dealer.*ak
07/15/199999907/01/1999
 The front center 2 point seat belt will not remain in the fully adjusted position during normal operation of the vehicle. our grandchildren (mostly 4 and 10 year old boys) will sit in the front center seat and fasten the 2 point seat belt about them; adjust it to the proper length; during travel the child moves about the seat slightly; during this normal movement the seatbelt adjustment will loosen on its own. should an accident occur, the child is not restrained by the seatbelt because of the self adjusting effect. this condition was reported to the car dealer (don vance), they replaced the seatbelt, and the new seatbelt had the same effect. i reported this condition to ford motor company. a woman contacted me about this. i explained the aforementioned to her. nothing further was done. children are in jeopardy. *ak
08/08/1999
 Because the seat belt is mounted to the door frame, when a passenger is belted in the jump seat, passenger's side door is open, the seat belt tightens and pins the passenger into the seat. the problem was reported to the manufacturer. nothing was done to correct the problem. please provide any further details. *ak
08/01/1999103/01/1999
 Seatbelt will not retract or tighten up. i took truck to dealer 08-06-99, dealer said seatbelt retractor was broken, they would have to order. 08-18, still no word from dealer so i called. they said part on back order from ford. i asked what i was suppose to dosince i was going on vacation. they said it was ford's problem. they also would not give me the name of the regional contact for ford, so i contacted ford customer service. they also verified the part was on back order, but did not know when part would be supplied to dealer as ford did not manufacture part. they said it would be at least the middle of september. i asked if ford would be liable if something happened. she said she could not answer that, but she would put my question in the message to the ford division manager. the call ended.
SEAT BELTS - REAR
10/01/1998
 I feel that i was lied to, at time of purchase, we were told that the ranger was safe to buckle children (infant car seats) in the back, by the dealer, this was a lie. the seat belts come from the rear doors, which if in a collision the doors were to open,(which they would) the person in the front seats would be cut in half, and the children would be thrown from the vehicle by the doors.the dealership, nor ford motor company will do anything about it, i have complained several times. they want me to pay over $8000 to get out of my lease, we are a family of 4 (2 being infants), every day i drive this truck i worry about what could happen. i 'm tired of being ignored, all they want is there payments and i have to pay them to keep from damaging my credit any worse. please do not ignore my request, take a look at these trucks they are unsafe, my truck is less than two years old and the rear doors do not close properly, this truck as never been abused. i can't afford another car, ford keeps telling me i'm stuck with it. i'm not gonna give up, please take a look at these trucks. *ak
03/12/1999
 Jump seats in rear of vehicle of extended cab pickups do not allow for car seats to fit properly. also, since pasngers in jump seat face each other the lap belts do not provide restraint from hitting window. *ak