Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 06/07/2012 | |||
| Car surges when idling. seems more in hot weather but am told it is the throttle body that has to be replaced and is a known problem with all of them for 6-7 years now. | |||
| 02/01/2012 | |||
| Piece of seat belt has flimsy plastic that easily snaps in half resulting in two pieces of very sharp pointed plastic. in the event of a crash and the plastic breaks could easily result in loss of eye, facial lacerations. dealer informed me these break very easily, that a coat or purse can be caught on them and they break. poor design, ford refuses to fix the broken piece or correct the danger. | |||
| 02/28/2012 | |||
| 06 ford fusion. i have been having a cracking sound in the front right suspension, took it in to ford to get tires done, they found that my front subframe welds have cracked and it would cost 1500 to fix with a used part, the complant is , when i came home and researched this issue, i have found tons and tons of complaint with this same issue, it appears to be a failure of ford to have a correct weld placed in this area, i believe we need to have this investigated and looked at, the subframe weld that has broke is where the front lower control arme hatches to the frame, with this busted and poorly welded we are looking at suspension coming apart and creating an accident and deaths i am asking for a recall to be made. | |||
| 02/01/2012 | |||
| Piece of seat belt has flimsy plastic that easily snaps in half resulting in two pieces of very sharp pointed plastic. in the event of a crash and the plastic breaks could easily result in loss of eye, facial lacerations. dealer informed me these break very easily, that a coat or purse can be caught on them and they break. poor design, ford refuses to fix the broken piece or correct the danger. | |||
| 02/28/2012 | |||
| 06 ford fusion. i have been having a cracking sound in the front right suspension, took it in to ford to get tires done, they found that my front subframe welds have cracked and it would cost 1500 to fix with a used part, the complant is , when i came home and researched this issue, i have found tons and tons of complaint with this same issue, it appears to be a failure of ford to have a correct weld placed in this area, i believe we need to have this investigated and looked at, the subframe weld that has broke is where the front lower control arme hatches to the frame, with this busted and poorly welded we are looking at suspension coming apart and creating an accident and deaths i am asking for a recall to be made. | |||
| 02/01/2012 | |||
| Piece of seat belt has flimsy plastic that easily snaps in half resulting in two pieces of very sharp pointed plastic. in the event of a crash and the plastic breaks could easily result in loss of eye, facial lacerations. dealer informed me these break very easily, that a coat or purse can be caught on them and they break. poor design, ford refuses to fix the broken piece or correct the danger. | |||
| 02/28/2012 | |||
| 06 ford fusion. i have been having a cracking sound in the front right suspension, took it in to ford to get tires done, they found that my front subframe welds have cracked and it would cost 1500 to fix with a used part, the complant is , when i came home and researched this issue, i have found tons and tons of complaint with this same issue, it appears to be a failure of ford to have a correct weld placed in this area, i believe we need to have this investigated and looked at, the subframe weld that has broke is where the front lower control arme hatches to the frame, with this busted and poorly welded we are looking at suspension coming apart and creating an accident and deaths i am asking for a recall to be made. | |||
| 11/01/2011 | |||
| 2006 mercury montego lurched an lunges also even wuth foot on brake will stop in the middle of hiway will not take gas transmission jerks | |||
| 12/15/2011 | |||
| My name is heather and i own a 2002 ford explorer xlt (v6). i have owned it for almost a year now (will be in jan 2012) and loved every minute of it until recently. about 4 months ago, i heard a strange loud whining noise. i immediately took it to my mechanic and found that rear wheel bearing was going. i was also told that if i would have took the interstate to work that evening i could have possibly died or caused serious injuries to others on road. very scary! mind you this bearing went with no warning. immediately after i heard the noise i took it in. well the bearing got fixed and i couldn't have been happier. however, about a month ago i was on the interstate with my two year old daughter doing about 70mph when my truck began to shake violently. i assumed i was in the process of having a tire blow-out and began slowly breaking and losing control of the vehicle. luckily i made it onto the shoulder of the interstate. my tire however was not as lucky. all 5 studs on my right rear tire snapped causing the tire to completely fly off and proceed down the road at a fast speed just passing the turn ramp and missing several other vehicles. in the process of losing the tire, it also caused damage to rear end of my suv. it looked as if the tire got caught and caused the rear to dent in.replaced studs and everything seemed fine. today (dec.15th) not even an entire month later, vehicle started shaking again. oh how i remembered that scary shake. examined tire and once again, studs snapped. 2 this time with a third one missing the cap. the tire was only held by 2 studs. thank the lord i noticed this problem before going onto the interstate and once again having my tire fly off! i have been doing research this evening to find that this is a common problem with the 02-04 explorers. please make a recall ford and others help me to get one made! this is a scary and dangerous situation! it can cause the loss of many lives as it has almost done mine and my daughters. | |||
| EQUIPMENT ADAPTIVE | |||
| 02/18/2012 | |||
| The headrests on newer cars may help prevent whiplash but they cause chronic neck and back problems. the angle on them is extreme and pushes my head forward into a painful and unnatural position. surely there is a way to make these safe for both acute (crash) situations and safe for longterm neck/back health. when you spend hours in a car with your head jutted forward it is a major issue. reconsider your requirements. this is ridiculous. | |||
| EQUIPMENT - ELECTRICAL | |||
| 02/15/2012 | |||
| 2010 ford escape back hatch and window fail to open. this is a keyless window and hatch. ford dealership wants to charge 380.00 to repair. ford does not have a manual or secondary system to open the back hatch and/or window. this fail has rendered the back portion of the escape useless. in an emergency, a secondary manual opening device from the interior and exterior needs to be retro-fitted, after market by ford. the dealership where we purchased the vehicle, has no interest in resolving this obvious engineering blunder. | |||
| 02/25/2012 | |||
| On my 2005 ford mustang v6 the speedometer often gets stuck or performs erratically and stays stuck when the car is turned off. this is a large pain as it does not register any accurate speed and one must turn the car on and off several times to get the speedometer to zero. the failure occurs randomly about once a week. the quote to replace this product is ridiculous at around $600. | |||
| EQUIPMENT - MECHANICAL | |||
| 10/10/2012 | |||
| Was going down the highway in a construction zone when i was unable to maintain speed due to gas pedal being stuck. i had to coast until i was able to find an area between the orange barrels in which i could pull off. | |||
| 05/02/2012 | |||
| Failure to push into reverse gear, i was making u-turn however i was not able to shift to reverse therefore could cause an accident. the front passenger side of rim and tire damaged. | |||
| 10/13/2011 | |||
| Purchased new 2011 mustang gt. been having problems with gears being very notchy and difflicult to shift. i have had 2 accounts where i was nearly rearended while coming off a yeild due to the fact that 4 th gear would not shift in place. 4th gear consistently locks at high rpm, 5th gear grinds, and all gears are hard to manage in below 60 degree temperatures. it has been at the dealership for a month and a half, got it back and within 2 weeks the same problems arose. currently back at the dealership. ford has done nothng to resolve this reoccuring issue. | |||
| 11/20/2011 | 1 | ||
| 2009 ford expedition- front driver and passenger headrest are completely ineffective and misaligned. would cause severe injury in an accident and currently cause neck strain on a daily basis. *tr | |||
| 11/20/2011 | |||
| 2009 ford expedition- front driver and passenger headrest are completely ineffective and misaligned. would cause severe injury in an accident and currently cause neck strain on a daily basis. | |||
| EQUIPMENT - MECHANICAL - JACKS | |||
| 11/15/2011 | |||
| Tl* the contact owns a 2004 ford freestar. the contact stated that while attempting to change a tire using the manufacturers jack, the jack failed. the vehicle barely missed landing on the contacts foot. the manufacturer was not made aware of the failure. the failure mileage was 113,000. the vin was not available. | |||
| 05/30/2011 | |||
| Tl - the contact owns a 1999 ford grand marquis. the contact stated while changing the passenger side rear tire the factory issued jack failed to support the weight of the vehicle and bent. the equipment was not taken to the dealer to be inspected. the manufacturer was not notified of the failure. the failure and current mileage was 88,000. rvk | |||
| 11/15/2011 | |||
| Tl-the contact owns a 2004 ford freestar. the contact stated that while attempting to change a tire using the manufacturer | |||
| 05/30/2011 | |||
| Tl - the contact owns a 1999 ford grand marquis. the contact stated while changing the passenger side rear tire the factory issued jack failed to support the weight of the vehicle and bent. the equipment was not taken to the dealer to be inspected. the manufacturer was not notified of the failure. the failure and current mileage was 88,000. rvk | |||
| 11/15/2011 | |||
| Tl-the contact owns a 2004 ford freestar. the contact stated that while attempting to change a tire using the manufacturer | |||
| 05/30/2011 | |||
| Tl- the contact owns a tire jack equipped for 1999 ford grand marquis. the contact stated while changing the passenger side rear tire the factory issued jack failed to support the weight of the vehicle and bent. the equipment was not taken into the dealer. the manufacturer was not contacted. the failure and current mileages were 88,000. rds | |||
| 11/15/2011 | |||
| Tl-the contact owns a 2004 ford freestar. the contact stated while changing the tire the jack broke causing the vehicle to fall to the ground. the contact stated the vehicle almost landed on the contact's foot. the contact did not call the manufacturer. the failure mileage was 113,000. jo | |||
| 05/30/2011 | |||
| Tl- the contact owns a tire jack equipped for 1999 ford grand marquis. the contact stated while changing the passenger side rear tire the factory issued jack failed to support the weight of the vehicle and bent. the equipment was not taken into the dealer. the manufacturer was not contacted. the failure and current mileages were 88,000. rds | |||