Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SUSPENSION - FRONT - SPRINGS - COIL SPRINGS | ||||||||||||||||
| 04V332000 | FORD MOTOR COMPANY | from 03/28/1998 to 08/13/2001 | V (Vehicle) | 899060 | 01/10/2005 | ODI | FORD MOTOR COMPANY | 07/15/2004 | 07/15/2004 | |||||||
| Defect Summary | On certain passenger vehicles originally sold in or currently registered in the states of connecticut, delaware, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia, wisconsin, and the district of columbia, the front coil springs could fracture due to corrosion associated with salt used on the roadways during the winter. a fractured spring could move past the spring seat and contact a front tire. | |||||||||||||||
| Consequence Summary | If this occurs, the tire may rupture resulting in a rapid air loss, which could result in a crash. | |||||||||||||||
| Corrective Summary | Dealers will install protective spring shields. in addition, ford is extending the warranty coverage of the front coil springs in all other states, for fracture only, up to 10 years of service or 150,000 miles, whichever occurs first. if the vehicle has already accumulated more than 150,000 miles, this coverage will last until july 31, 2005. if either front coil spring fractures, dealers will replace both front springs at no charge to the owner. an interim notice was sent to owners on august 2, 2004. parts are now available for the 2000-2001 my vehicles and owners were sent a letter on january 10, 2005, advising them to bring in their vehicles for repair parts are expected to be available for the 1999 my vehicles by the end of february 2005 and owners of these vehicles will be notified then. owners should contact ford at 1-800-392-3673. | |||||||||||||||
| Notes | Ford recall no. 04s17.customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 6612 | 07/01/1999 | 610705 | Some vehicles may exhibit front suspension noise due to front strut, front sway bar links or symptoms such as premature rear brake pad wear due to seized rear brake calipers or slides. *tt | 05/11/2000 | |
| SUSPENSION - FRONT - SPRINGS - COIL SPRINGS | |||||
| 04M04 | 07/01/2004 | 10009716 | Front coil spring extended warranty coverage. customer satisfaction program 04m04. | 10/18/2004 | |
| SUSPENSION - FRONT - STABILIZER BAR | |||||
| 8199 | 02/01/2000 | 612411 | Some vehicles may exhibit a rattling or clunking noise from the front end (front stabilizer link) under normal driving conditions. | 06/08/2000 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| SUSPENSION | ||||||
| PE02080 | FORD MOTOR COMPANY | 10/22/2002 | 04/29/2003 | FRONT SUSPENSION COIL SPRING FRACTURE | ||
| A total of 161 front suspension spring failures are known to odi and ford from all sources, 59 of these leading to tire damage.these failures are concentrated in the corrosion states, where 253,814 subject vehicles were sold.warranty and consumer complaint data show that the subject fleet experienced a spring fracture rate of 0.009% at 30,000 miles and 0.03% at 60,000 miles.these rates are very low when compared to previous investigations of coil spring fracture:recalled '93 taurus (ea97-026): 0.1% at 30,000 miles and 0.34% at 60,000 miles; and recalled '98 windstar (ea00-027): 0.11% at 30,000 miles and 1.25% at 60,000 miles.the subject vehicles also experienced failure rates substantially lower than those of comparable-aged non-recalled windstars subject to ea00-027 (my '95-'97).given these circumstances, further expenditure of agency resources is not justified in this matter.the preliminary evaluation is therefore closed.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists.the agency will take further action in the future if circumstances warrant. | ||||||
| SUSPENSION - FRONT | ||||||
| PE04044 | FORD MOTOR COMPANY | 05/24/2004 | 08/16/2004 | FRONT SUSPENSION COIL SPRING FRACTURE | 04V332000 | |
| Odi possesses 130 vehicle owners questionnaires (voq) alleging front suspension coil spring failure in the subject (model year 1999-2000) vehicles.an additional 11 voqs concerning my 2001 vehicles have been found, bringing the total to 141.more than 75% of these reports allege that the broken spring damaged or punctured the adjacent tire.all of these reports originated in the salt belt states located in the northeast quadrant of the united states and canada.ford will conduct a safety recall (04v-332) covering vehicles soldor currently registered in connecticut, delaware, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia, wisconsin, and the district of columbia, to install spring shields in my 1999-2001 taurus/sable vehicles to prevent a fractured spring from damaging the nearby tire.ford will additionally notify owners of all my 1999-2001 taurus/sable vehicles that warranty coverage for spring fractures has been extended to 10 years of age or 150,000 miles.odi analyzed ford | ||||||
| SUSPENSION - FRONT - SPRINGS - COIL SPRINGS | ||||||
| PE02080 | FORD MOTOR COMPANY | 10/22/2002 | 04/29/2003 | FRONT SUSPENSION COIL SPRING FRACTURE | ||
| A total of 161 front suspension spring failures are known to odi and ford from all sources, 59 of these leading to tire damage.these failures are concentrated in the corrosion states, where 253,814 subject vehicles were sold.warranty and consumer complaint data show that the subject fleet experienced a spring fracture rate of 0.009% at 30,000 miles and 0.03% at 60,000 miles.these rates are very low when compared to previous investigations of coil spring fracture:recalled '93 taurus (ea97-026): 0.1% at 30,000 miles and 0.34% at 60,000 miles; and recalled '98 windstar (ea00-027): 0.11% at 30,000 miles and 1.25% at 60,000 miles.the subject vehicles also experienced failure rates substantially lower than those of comparable-aged non-recalled windstars subject to ea00-027 (my '95-'97).given these circumstances, further expenditure of agency resources is not justified in this matter.the preliminary evaluation is therefore closed.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists.the agency will take further action in the future if circumstances warrant. | ||||||
| PE04044 | FORD MOTOR COMPANY | 05/24/2004 | 08/16/2004 | FRONT SUSPENSION COIL SPRING FRACTURE | 04V332000 | |
| Odi possesses 130 vehicle owners questionnaires (voq) alleging front suspension coil spring failure in the subject (model year 1999-2000) vehicles.an additional 11 voqs concerning my 2001 vehicles have been found, bringing the total to 141.more than 75% of these reports allege that the broken spring damaged or punctured the adjacent tire.all of these reports originated in the salt belt states located in the northeast quadrant of the united states and canada.ford will conduct a safety recall (04v-332) covering vehicles soldor currently registered in connecticut, delaware, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia, wisconsin, and the district of columbia, to install spring shields in my 1999-2001 taurus/sable vehicles to prevent a fractured spring from damaging the nearby tire.ford will additionally notify owners of all my 1999-2001 taurus/sable vehicles that warranty coverage for spring fractures has been extended to 10 years of age or 150,000 miles.odi analyzed ford | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 06/01/2012 | 117000 | 1 | |
| Subframe and rocker panel rust / rot. *tr | |||
| 06/01/2012 | 117000 | ||
| Subframe and rocker panel rust / rot. | |||
| 09/05/2012 | 89000 | 1 | |
| Driving at low speed maybe 25 mph. when rear coil struct assembly went bad. could this be a manufactor defect? *tr | |||
| 09/05/2012 | 89000 | ||
| Driving at low speed maybe 25 mph. when rear coil struct assembly went bad. could this be a manufactor defect? | |||
| 03/05/2012 | 97000 | ||
| Tl* the contact owns a 1999 ford taurus. the contact stated that while driving 25 mph, the front driver side coil spring fractured and caused the contact to lose control of the vehicle. the contact towed the vehicle to a local dealer where the dealer advised that the coil spring needed to be repaired. the dealer informed the contact that due to the age of the vehicle, the dealer could not repair the vehicle under nhtsa campaign i.d. number 04v332000 (front:springs:coil springs). the vehicle was not repaired. the failure mileage was 97,000. | |||
| 03/05/2012 | 97000 | ||
| Tl-the contact owns a 1999 ford taurus. the contact stated that while driving 25 mph, the front driver side coil spring fractured and caused the contact to lose control of the vehicle. the contact towed the vehicle to a local dealer where the dealer advised that the coil spring needed to be repaired. the dealer informed the contact that due to the age of the vehicle, the dealer could not repair the vehicle under nhtsa campaign i.d. number 04v332000 (front:springs:coil springs). the vehicle was not repaired. the failure mileage was 97,000. kmj | |||
| 03/05/2012 | 97000 | ||
| Tl-the contact owns a 1999 ford taurus. the contact stated while driving 25 mph the front coil spring on the front driver side broke causing the contact to lose control of the vehicle. the contact towed the vehicle to a local dealer. the dealer stated stated the coil spring malfunction and needed be repaired. the dealer informed the contact due to the age of the vehicle the dealer could not repair the vehicle under the nhtsa campaign i.d. number 04v332000 (front:springs:coil springs) the failure mileage was 97,000. jo | |||
| 10/09/2011 | 21000 | ||
| Tl* the contact owns a 1999 ford taurus. while driving approximately 5 mph, the contact drove over an uneven road surface and noticed that the driver side of the vehicle seemed to drop down toward the ground. the contact parked the vehicle and noticed that the drive axle was fractured at the cv joint and the control arm was bent on the front driver side of the vehicle. the vehicle was not repaired. the approximate failure mileage was 21,000. | |||
| 10/09/2011 | 21000 | ||
| Tl- the contact owns a 1999 ford taurus. while driving approximately 5 mph, the contact drove over an uneven road surface and noticed that the driver side of the vehicle seemed to drop down toward the ground. the contact parked the vehicle and noticed that the drive axle was fractured at the cv joint and the control arm was bent on the front driver side of the vehicle. the vehicle was not repaired. the approximate failure mileage was 21,000. kmj | |||
| 10/09/2011 | 21000 | ||
| Tl- the contact owns a 1999 ford taurus. while driving at approximately 5 mph the contact drove over an uneven surface on the road and noticed the drivers side of the vehicle seemed to drop down towards the ground. the contact parked the vehicle and noticed the drive axle fractured at the cv joint and the control arm was bent on the front drivers side of the vehicle. the vehicle was not repaired. the approximate failure mileage was 21,000. ds | |||
| 01/01/1901 | 63571 | ||
| Consumer had to pump brakes to stop, brake pedal went all the way to the floor. sway bar link snapped cutting the rubber brake hose and resulted in brake failure. *nm | |||
| 01/01/1901 | 1 | ||
| Various problems involving 1999 ford taurus station wagon.*mr the power steering made excessive noise, dealer replaced the steering rack. the vehicle front end was out of alignment. the check engine light illuminated intermittently. the dealer replaced several components to correct this occurrence. the technician removed and replaced #1 coil, replaced the spark plugs, cleared all the codes and then the vehicle ran fine. the front and rear brakes were replaced and the rotors machined. the temperature gauge malfunctioned. the technician replaced the freeze out plug and thermostat. windshield washers failed. the vehicle steering wheel was loose. the technician indicated that the vehicle needed front and rear struts, sway bar links and rear subframe bushing. when accelerating the vehicle's transmission slipped and on cold start reverse jerks into gear, dealer replaced the trans unit. the d/s door rubber on the bottom of the door was coming off. d/s seat belt would not retract. antifreeze was leaking in out the rear block. *nm | |||
| 06/15/2003 | 82500 | ||
| Swaybar endlinks are junk but dealer insists oem only way to go. aodx transmission kicks in and out. now experiencing p0500 code (faulty speed sensor)? rear brakes have always squeeled (even with oem pads) have had two apparent blowouts of pass side seal in rack. | |||
| 03/20/2004 | 52340 | 1 | 10/01/2000 |
| While driving 35 mph consumer, the consumer heard a noise coming from the front of the vehicle. the consumer pulled over and noticed that the front passenger tire lost air. the vehicle was taken to the garage, and mechanic determined that the spring broke and the suspension needed to be replaced. *ak when the flat tire was removed, the spring was seen broken and went through the tire. there was no warning. the consumer had to replace both struts. *sc *jb | |||
| 03/25/2003 | 22500 | 1 | 07/01/1999 |
| Broken suspension spring. *mr*ts | |||
| 62000 | 1 | ||
| While driving, the consumer heard a loud bang and the left side of the vehicle dropped. consumer stated the springs which supported the front end broke. *jb | |||
| 05/08/2003 | 69095 | ||
| My ford taurus 1999 se-model, vin# 1fafp53u2xa184045, has 69,095 and the front wheel bearings are shot. my mechanic says this is low mileage for this to happen; however he has seen a trend with the ford taurus having this problem. i called superior ford and spoke with a bill jansen regarding this problem and he conveniently got rid of me - as long as there are no deaths resulting as of yet.....ford will deny any problems. *nlm | |||
| 1 | 01/01/2000 | ||
| While driving between 45-70 mph steering wheel vibrates, dealer replaced and rotated tires and replaced hubs which did not correct the problem. *akthe vibration comes and goes, the dealer has attempted to fix the problem with no luck. *nlm | |||
| 1 | |||
| 1. transmission gear was in reverse when vehicle accelerated backwards, htting a pole. 2. vehicle will lunge forward mostly at the first start of the day. *ak the vehicle had two serious vibrations when brakes were applied. the vibration caused the heat shield over converter to break and exhaust system to separate and leak. *yh | |||
| Vehicle would pull to right while driving at any speed, and at the same time there was a loud rambling noise. customer serivce engineering for ford(memphis reginal office) deemed vehicle defective . please provide further information.*ak | |||
| 1 | |||
| The car free wheels. | |||
| 09/17/1999 | 4 | 09/01/1999 | |
| Car has had shake in steering wheel since the test drive; was told that it was due to car sitting on the lot and that turning the rotors would fix the problem. the shake returned shortly after purchase and has continued to be a problem since. it starts as a sublte vibration in the steering wheel and becomes a violent shake as the problem progressively gets worse. the rotors have been turned, replaced 2x, drums replaced, wheel cylinders replaced. we asked them the last time to also check proportioning valve, they said they would but didn't. it has had a total of 4 repairs for this problem, including them turning t he rotors before purchase. we sent a certified letter to ford just before the last repair. they replied with the statement that a regional office or the service manager from the dealership would contact us, and if not we were to contact the dealership. no one contacted us, and we've been in contact with the dealership for 10months with no success. the salesperson has told us she'll speak to her general manager. the certified letter was recieved by ford on 6/16/00, the last repair was done on 6/24/00, and the shake returned on 7/7/00. we have also had a big problem with them getting parts to do repairs, with it taking weeks. also were told in the winter to wait until spring for t he repair, that the problem might just be caused by sand and salt, which it wasn't.*ak | |||
| SUSPENSION - FRONT | |||
| 06/23/2010 | 185000 | ||
| Tl- the contact owns a 1999 ford taurus. the contact stated that he just purchased the vehicle from a used car lot. he took it to a ford dealer to have it serviced and was informed the a front stabilizer bar was broken and the stabilizer bars in the rear were totally missing. the mechanic stated that in wet or icy weather this failure could be a safety hazard. the used car dealer has not been contacted. the vehicle has not been repaired. the failure mileage was approximately 185,000. the current mileage is approximately the same. rd | |||
| 04/30/2009 | 96000 | ||
| Tl*the contact owns a 1999 ford taurus. the contact stated that the front driver's side tire flattened. upon further inspection, a technician stated that the front coil spring fractured and punctured a hole through the tire. the dealer stated that the vin was excluded from nhtsa campaign id number 04v332000 (suspension:front:springs:coil springs); therefore, the contact would have to pay $900 for the repair. the vehicle has not been repaired. the failure and current mileages were 96,000. | |||
| 04/01/2009 | 140000 | ||
| Tl*the contact owns a 1999 ford taurus. while driving in reverse at an unknown speed, the front driver's side coil spring split in half and punctured the tire. the vehicle has not been repaired. the dealer stated that they would install new coil shields under the warranty for free, but will not repair the coil spring. the failure and current mileages were 140,000. | |||
| 05/07/2008 | 169542 | 1 | |
| Broken front coil spring on 1999my ford taurus wagon. *tr | |||
| 06/28/2006 | 39000 | 1 | |
| I have a 1996 ford taurus and a 1999 ford taurus. i have had three incidents (2 with the 1996 model and one with the 1999 model) where the right front tires have blown due to low inflation pressure. i have rotated tires, changed brands of tires, replaced valve stems, etc. yet the problem remains; the right front tires always lose pressure at a significantly more rapid rate than any of the other three tires. there must be some issue with the suspension, or something. these tires have not had any abnormal stress or damage due to hitting curbs or anything similar to that. *jb | |||
| 1 | |||
| Driver got into vehicle while it was parked and the front left side broke and exploded. *ak | |||
| 05/30/2003 | 44478 | 1 | 03/01/2001 |
| While getting into the vehicle, the consumer heard a loud crack, and found the left side coil spring punctured the tire. dealer notified. *ak the front coil spring and sway bar were replaced. *tt *jb | |||
| 07/26/2002 | 1 | 08/01/2099 | |
| Shortly after purchasing my taurus i noticed a slight vibration when braking. it was very minor and i did not worry about it - thinking it was a knot on a tire. it got steadily worse and when i had a mechanic look at it he told me i needed new tie rod ends. the front tires had both worn to the steel belts. i replaced both the tie rod ends and the tires. now i am still feeling the shudder when i brake and last week i started noticeing the steering was getting difficult and humming as i turned. i took the car to the mechanic today and he said the rack and pinion was leaking and needed to be replaced. he suggested your website and i have found numerous other people with the same problem. ford needs to do something about this, it seems to be getting out of hand. i hope you can pressure them into standing behind their product and do what is fair. | |||
| 07/05/2002 | 06/01/2002 | ||
| Camber on vehicle is factory adjust. *aki the only way to re adjust and the place where i took it said that he has seen new one like that come in | |||
| 06/08/2001 | 1 | 11/06/1999 | |
| While driving about any mph and making a turn could hear a popping noise coming from front of vehicle where had taken vehicle to dealer, and they could not find out what was causing the problem. *ak *slc | |||
| When driving 35 mph or above and lightly applying brakes steering wheel will shake to left and to right. consumer repaced tires, but did not solve defect.*ak | |||
| 10/06/2000 | 2 | 05/01/2000 | |
| The vehicle pulls hard to the right when driving, dealer performed front end alignment. *slc | |||
| 01/01/1999 | 1 | 01/01/1999 | |
| While driving vehicle, noticed a clunking noise coming from of vehicle. took vehicle to dealership, they couldn;t locate the problem. clunking noise continued. my son said i should take the car back to the dealership. on second visit to dealership, had servie manager drive vehicle. in their parking lot, drove over a speed bump, heard loud clunking sound. the car was put on the hoist, they couldn't find any problem. a week later, received a phone call from customer service. the service representative was informed the vehicle stilling making clunking noise. took vehicle back to dealership and had service manager ride with me. drove on bumpy section of interstate, car taken back to dealership. they found the front stabilizer bar had broken at the rubber bushing connection. parts for the stabilzer bar have been on national back order for over 2 1/2 month. *ak | |||
| 8 | 02/18/1999 | ||
| Vehicle experiencing front end vibration at high speeds or when applying brakes when going down hill, also experiencing noises in steering column, eight repair attempts however continues to experience problems. nlm | |||
| 05/06/1999 | 2 | 05/01/1999 | |
| I just purchases a new 1999 4-door ford taurus se on 5/3/99. i sent the car back to be repaired to the manufacturer 2 times in the last month to have the problem corrected. the problem still exists. i am meeting with the general manager stephen dinger sometime this week to have him come along for a test drive to witness first hand the shaking of the front end. we have been told that it is a tire problem, and that the technicians have repaired the problem, but the front end and steering wheel still shakes quite significantly over 60mph. can you help me with any advise on how to go about getting out of the lease or having the manugfacturer somehow give us a new vehicle seeing that this problem does not appear to be just a tire balance problem. thank you. *ak | |||
| SUSPENSION - FRONT - CONTROL ARM | |||
| 02/06/2004 | 104000 | 1 | 09/26/2001 |
| While driving on pa turnpike on feb 6, 2004, the driver side control arm broke causing loss of control to the vehicle, resulting in damage to the frame and resulting in the vehicle being deemed a total loss.*ak | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 05/10/2005 | 65000 | ||
| Lower ball joints loose and need to be replaced. | |||
| 01/28/2003 | 58000 | 1 | 11/01/1999 |
| Total failure of the driver's side lower ball joint. 1999 taurus with 58,000 miles. the ball joint separated and left me without any steering. i had just left the highway 5 minutes prior. there was no vibration or handling difficulties to warn of the problem. | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER ARM | |||
| 06/08/2001 | 1 | 11/06/1999 | |
| While driving about any mph and making a turn could hear a popping noise coming from front of vehicle where had taken vehicle to dealer, and they could not find out what was causing the problem. *ak *slc | |||
| SUSPENSION - FRONT - MACPHERSON STRUT | |||
| 02/03/2005 | 1 | ||
| Nhtsa recall campaign 04v332000 concerning front coil spring. after having the protective spring shields installed and while driving driver heard a loud knocking noise coming from the left front. the vehicle was taken to the dealer for inspection, and mechanic determined that the struts needed to be replaced. *ak however, when taken to another mechanic, it was advised that the struts did not need to be replaced. *tt....*ak | |||
| 06/26/2003 | 50660 | 1 | |
| While driving at a slow rate of speed, broken spring punctured left front tire, necessitating the replacement of the spring, tire, strut, strut mounting bearing and left front sway bar link. right side strut and spring were also replced at this time.*ak | |||
| 04/12/2003 | 1 | ||
| The front strut broke and punctured the left front tire. *jb | |||
| SUSPENSION - FRONT - SPRINGS - COIL SPRINGS | |||
| 02/02/2004 | 2 | 09/01/2003 | |
| 1999 ford taurus. consumer states the front coil springs broke on two separate occasions. *tgw | |||
| 09/01/2009 | 96719 | ||
| Tl*the contact owns a 1999 ford taurus. during state inspection, the left front coil spring fractured. his vehicle identification number was excluded from recall# 04v332000(front coil springs). no repairs have been made. the failure and current mileages were under 96,719. | |||
| 02/12/2008 | 130000 | 1 | 06/21/2004 |
| The contact owns a 1999 ford taurus. the contact stated that while driving approximately 2 mph to pull into a parking space he heard a loud pooping noise and then noticed that the driver side front tire and the coil spring broke. he had the vehicle towed to the dealership and they repaired the vehicle according to recall#04v332000 affecting the suspension:front:springs:coil springs. however they would not replace the tire as a free remedy that would only cover the expense for the parts they were affected by the recall. he contacted the manufacturer and they did not provide him with any assistance. the failure mileage and current mileage was 130,000. (cc) | |||
| 02/07/2008 | 175000 | 1 | |
| Tl*the contact owns a 1999 ford taurus. while the vehicle was parked, the contact noticed that part of the front passenger side coil spring was on the ground. the vehicle was driven to the dealer and they stated that the vehicle would not be repaired under nhtsa campaign id number 04v332000 (suspension:front:springs:coil springs) due to the mileage. the vehicle was previously repaired for that recall in 2004. the purchase date was unknown. the current and failure mileages were 175,000. | |||
| 07/12/2007 | 152000 | 1 | 10/11/1998 |
| Tl*the contact owns a 1999 ford taurus. while driving 1 mph, the passenger side front tire blew out. the contact noticed that the coil spring punctured the tire and caused it to flatten. the vehicle was towed to a gas station. he spoke with the local ford dealer and they advised him to bring the vehicle in for repair. the dealer replaced the parts for free, however, they would not reimburse him for the tow and the new tire. the contact believes that his vehicle should be included in recall number 04v332000 (suspension:front:springs:coil springs). the vin was unknown. the current and failure mileages were 152,000. | |||
| 02/07/2007 | 165000 | 1 | 06/05/2003 |
| Driving our 99 ford taurus when we had a sudden blowout and sagging on the left front. the strut spring had ruptured, also puncturing the tire. new front struts and tires totalled over $1100. luckily, we were traveling at low speed when this occured. one month later i discover that ford had recalled vehicles including our type for that very problem. we were never notified. the ford customer relations person (jasmine) said that because they did not have a 'profile' on us, we were not notified. we have lived at the same address since 1991 and have owned this car for years. any secretary of state office would have had our info, yet no genuine notification attempt was made. i learned that ford extended warranty coverage for that problem but the time and/or mileage on our car now slightly exceeded the limit. i phoned the nhtsa roughly 3 weeks ago. a lady took down my complaint and stated that someone would contact me by phone or email. i have received neither. i emailed ford customer service and my reply was that there was no pending actions or adjustments regarding my vehicle. when this problem first surfaced ford apparently took the east way out and only notified people they had on record as owners. if notified, i would have immediately had them repair the car. no notification, no repair and our well- being was put in danger as a result. we were not hurt but i would like ford to live-up to their responsibility and cover the damage cost as should have been the case anyway. i would like your input on this before i proceed furthur. please advise. thank you. al manente. | |||
| 01/01/1901 | 1 | ||
| 1999 ford taurus customer has concern about recall 04v332000 **cc the left front coil spring failed and punctured the tire. the consumer discovered a recall, however when he called the dealership, he was told his vehicle was included in the recall, but his vehicle was over the mileage limit. *jb | |||
| 02/03/2007 | 99106 | 1 | 10/13/2000 |
| Tl*- the contact has a 1998 ford taurus with an odometer reading of 99106 miles. the contact was driving under snowy conditions and was driving at about 40 mph when the front drivers side coil spring failed which caused the tire to blowout. the contact has the same failure as mentioned in recall 04v332000 regarding suspension:front:springs: coil springs. when the contact went to the dealer about this they were told that the vehicle was not under a recall, and that the contact would be responsible for the repairs. *ak | |||
| 01/23/2007 | 60000 | 1 | 10/15/1999 |
| Tl* - the contact has found a safety recall 04v33200 on the1999 ford taurus regarding suspension:front:springs:coil springs. the contact would like his vehicle to be included in the safety recall. the contact stated that he lives immediately across the missouri river from iowa which is included, and he doesn't understand why his vehicle is excluded. the contact is not currently experiencing any problems with his vehicle, but he believes that his driving conditions are the same as vehicle owners in the state of iowa. *ak | |||
| 01/01/2007 | 111075 | 1 | 04/04/2003 |
| Front coil spring broke on my 1999 ford taurus. i was told by the tow driver it was a recall issue with the model. i checked on ford's web site and sure enough it was. ford agreed to fix the coil, but not the tire it punctured. they say i was informed by mail, although i never received any notice. i take my car in for regular service 4-5 x per year and was never, not even once, told they could do the recall at no charge while my car was there. i have not received their recall notice, possibly because i have moved 2x since buying the car. they were notified of my address change each time i moved. *jb | |||
| 03/06/2004 | 1 | 03/10/1998 | |
| I was driving down the road at 55 mph when i heard a big bang and my car was headed to the other lane of the road. i tried getting the car under control, when i hit a mail box and my air bag deflated. i was then thrown up into the air and ran straight into a pile of hard wood logs. there were about 40 logs sitting in the pile. i hit half way up the pile which sent a log through the windshield and directly into my face. i was knocked out cold. when i awoke i found the ambulance crew trying to remove me from the vehicle. the car hit so hard that it folded it almost in half. thank god i am still alive but i lost all my front teeth, my collar bone was pulled out the socket, i had whiplash, my back was hurt and is still bothering me to this day. i still have flashbacks from this day. i must to had a guardian angle with me that day because people still cannot believe how i walked away from that accident that day. *jb | |||
| 03/15/2006 | 104000 | 1 | 02/15/2004 |
| Dt*: the contact stated that recall # 04v332000 was received. after receiving the recall the contact went to the dealer for them to put guards on the springs of the front of the vehicle. however after a few weeks the springs fractured while driving 30 mph. after the incident the contact took the car to a service dealer. the dealer replaced the springs and the mounts of the springs. the dealer paid for the cost of the labor and the new springs but did not pay for the mounts of the springs. at the present time the vehicle vibrates so much in the front part the contact feels the vehicle is useless. | |||
| 05/06/2005 | 1 | 06/12/1999 | |
| I have a 1999 ford taurus. my car was recalled in december of 2004 for the coil springs to have a cover placed on them to prevent corrosion and breakage. i had the recall done and shortly afterwards started noticing a loud clunk and bang from the right front while performing a turn. i brought the car back to the ford dealer who performed the recall and had them check the front coil springs. they claimed they are okay. a year has passed and the noise has progressively gotten worse. based on the ford dealer telling me that the coil spring is okay, i decided to purchase four new struts in hopes of rectifying the loud clunk. the noise is still there even after replacing the struts. they cost me $650.00. now i feel i may have wasted that money. i visited a ford taurus forum on the internet and found out that quite a few people are experiencing the same problem. this is a serious issue especially if the spring fails on a highway. *nm | |||
| 01/13/2006 | 161000 | 1 | 05/14/2001 |
| Trying to back out of my driveway, the spring broke and punctured my driver side front tire. i called the local ford garage, and they said they couldn't fix it under the recall because it is over 160,000 miles on the vehicle. we bought the car used and never received any notification of this recall. *jb | |||
| 12/01/2004 | 3 | ||
| Dt: the contact stated that on december 1, 2004 front left coil spring broke that punctured the tire. also, the key will not come out of the ignition. once in awhile one could turn the steering wheel just right and the key will come out. the contact had to pry open the hood or it will not open. contact has not taken the vehicle to the dealer. the blower motor will not work, and that was what fogged up the windows. had to dash off in order to get to the blower. july 1, 2005 the door sensor will ding even when shut the door, and it will stay on until it runs down the battery. *ak | |||
| 03/19/2005 | 43043 | 2 | 04/06/2001 |
| Dt: the consumer states that he received a recall notice on his 1999 ford taurus about a year and a half ago. the recall was on #04v332000 nhtsa, ford# 04s17 on the suspension: front coil spring: protective shield. the consumer took his vehicle to the ford dealership that ford recommended in the consumers area on may 19, 2005. the vehicle did not make any noise until the recall work was done. the noise is coming from the left side on the front wheel. the dealer performed recall on 04s17. the owner started noticing the noise right after the recall work was done. the owner called the dealer and informed them about the noise. the owner took the vehicle back on june 9, 2005. the dealer checked and said he found problems in the front sway bar and the linkages. the dealer said he would replace the sway bar and links for $160.00. the owner took the vehicle to another certified qualified mechanic and the mechanic said there were no problems with the sway bar links. then the owner called ford and told them about them having the sway bar checked. ford told the consumer that he could go to another dealer. ford was supposed to be in touch with the consumer 10 days prior to today and they were not. ford told the car owner he would have to pay for the diagnostic testing and any other repairs the vehicle would have to have. the vehicle did not have any problems until the car repair work was done. ford will not accept any one else's opinion except for the ford dealerships word. the consumer does not have any information on the address of the dealer where the car was purchased.*jb *nm | |||
| 04/28/2005 | 1 | ||
| The coil springs failed on the consumers 1999 ford taurus. *jb a recall was issued in aug 2004 regarding the coil springs and the consumer was told she would be notified when the parts arrived, however the consumer was never notified and therefore experienced a failure with the coil springs. the consumer had the repairs made at another facility. the manufacturer denied the consumers claim because the repairs were not made at the ford dealership. *jb *nm | |||
| 07/05/2005 | 2 | ||
| Dt: consumer called in regard to a recall 04m04 he received in 08-2004 regarding corroded coil springs, causing a ruptured tire which could result in an accident. the remedy was to make a shield and to notify customers when this shield was ready. on 12-30-04, vehicle was in an accident but no one was injured. he had the coil springs replaced. in 1-05, consumer received another recall #04s17, explaining the delay in getting these shields prepared. in 05-2005, he received a letter stating the parts were available. he contacted the dealer who said they would not fix the recall. ford said they would not pay for it either. neither would reimburse him for the repair work he already had done. also, transmission on went out after the coil springs were replaced. he felt that transmission problem was due to the accident that occurred in 2004. *ak | |||
| 04/22/2005 | 1 | ||
| The consumer received a recall in aug 2004 regarding front coil springs #04v332000 (mfg recall #04217). the consumer went to the dealership, but was informed no parts were available. the dealer told the consumer she would receive letter indicating when the parts would become available. as of 4/22/05 no letter regarding parts available. the letter indicated repairs must be done by july or the owner is liable for repairs. *jb | |||
| 08/01/2004 | 54000 | 1 | |
| Recall 04v332000 for the coil spring was issued. consumer stated that dealer did not have the part, and has been waiting since august of 2004. *ak ford told consumer part to correct problem will not be available until august 2005. *bf *nm | |||
| 08/01/2004 | 1 | ||
| Consumer received recall campaign 04v332000 concerning front coil springs. consumer was waiting for recall repairs since august 2004. dealer stated parts were not available. *ak | |||
| 03/01/2005 | |||
| 'recall campaign' issued for front coil springs on 1999 ford taurus. *bf recall# 04v332000. *sc | |||
| 03/01/2005 | |||
| 'recall campaign' ford taurus 1999 recall was not completed for the consumer. *bf recall# 04v332000. *sc | |||
| 08/02/2004 | 1 | ||
| Nhtsa recall campaign 04v332000 concerning front coil springs. it has been over eight months and the manufacture does not have the parts available. *ak | |||
| 03/14/2005 | 36000 | 1 | |
| After recall repairs for the front coil spring was performed steering wheel shook violently while driving at 35 mph or slower. dealer stated they had nothing to do with it.*ak | |||
| 02/27/2005 | 1 | ||
| While driving 30 mph front driver's side coil spring broke, causing a tire blow out. consumer pulled over, and had the vehicle towed. dealership was notified, but did not resolve the problem. *ak | |||
| 01/17/2005 | 1 | ||
| 'recall campaign' issued for front coil springs on 1999 ford taurus. *bf the front coil springs fractured and damaged the tire. the replacement parts were unavailable. the consumer had difficulty moving the vehicle. the mechanic discovered broken coil springs which damaged the front tires and struts. the consumer requested to be reimbursed for the repair. *sc | |||
| 03/23/2005 | 92000 | 1 | |
| The consumer received recall campaign# 04v332000 concerning the coil springs which was mandated by location. the consumer took the vehicle to dealer for the recall repairs, and was told that the vehicle was not included and refused to do thr repairs. the consumer contacted the manufacturer, who stated that consumer 's vehicle was included in the recall, and repairs should be made. *ak *sc *jb | |||
| 08/30/2004 | 3 | 08/15/2002 | |
| Recall 04v332000 concerning front coil springs: consumer is unable to get this recall honored because no parts are available since the beginning of september 2004. manufacturer was notified.*ak | |||
| 01/17/2005 | 1 | ||
| 'recall campaign' issued for front coil springs on 1999 ford taurus. *bf *nm | |||
| 01/01/2005 | 1 | ||
| The consumer was disappointed with reimbursement for taurus coil spring recall. *bf recall campaign# 04v332000. *sc *jb | |||
| 01/31/2005 | 119000 | 2 | |
| Recall campaign 04v332000,consumer took the vehicle to dealer for the coil spring shield which was making a noise. consumer took the vehicle back to the dealer. they stated it was not tight enough. when turning a corner vehicle sounded like the spring shield was rubbing against the springs. dealer stated no additional service was needed on the coil spring shield. *ak consumer took vehicle back to the dealer, he decided the liner in the fender well needed to be cut out larger because the hole that was cut in the liner for the coil spring to go through was not large enough. *bf *nm | |||
| 09/30/2004 | 2 | ||
| The parts to perform the front coil spring recall 04v332000 repairs was not going to be available within a reasonable time frame. parts were scheduled to arrive in december 2004. currently, the part were due to arrive between june - july 2005. also, consumer felt that the remedy was not adequate enough for the problem.*ak | |||
| 01/01/2005 | 1 | ||
| While backing out of a driveway the vehicle's driver's side front coil spring fractured. *nm recall campaign: the consumer received a recall notice and took the vehicle to the dealer to be repaired. per the dealer the recall could not be performed because the vehicle had aftermarket struts installed which did not provide a place to attach the coil spring protective shield. *nm | |||
| 11/01/2004 | 1 | ||
| Trecall campaign 04v332000 concerning coil springs. the coil spring broke in three places. it blew the tire out. there were several parts on the vehicle that had to be replaced.*ak | |||
| 01/01/1901 | 1 | ||
| Recall campaign for ford 04v332000, parts problem. *bf the consumer received the recall for the front coil springs. six months after receiving the recall the dealer still doesn't have the parts to repair the vehicle. *hnm | |||
| 01/03/2005 | 1 | ||
| Recall campaign: consumer received recall notice regarding faulty front coil springs. the letter indicated that the consumer would be contacted to have the repairs done but she hasn't received correspondence from the dealer or manufacturer. *nm *jb | |||
| 02/07/2005 | 53000 | 1 | 06/11/2000 |
| I own a 1999 ford taurus with 53,000 miles. i received a safety recall notice regarding a front coil spring defect in august of 2004. this notice said that i would be contacted again in december for details on getting shields installed around the coil springs which would prevent potential puncturing of front tires if the coil springs broke. december came and went and in february i received another notice from ford stating that the shields were not available yet and i would be contacted again in march. as fate would have it a coil spring broke in february, puncturing and immediately deflating a brand new tire. thank god it happened in my driveway. i don't even want to think about what could have happened if it broke while driving down the highway with my whole family in the car. as i went through the repair process, my local ford dealer tried to do whatever they could to make me happy. however, i ended up having to call ford motor company in detroit and found them to be totally arrogant. they appear to be looking at this from a dollars and cents point of view, rather than the huge safety hazard it is. worst of all, they are really dragging their heels on getting this problem fixed in an expedient manner. although i have owned ford products for the past 18 years, i can't see this continuing given their lack of urgency relative to product defects jeopardizing the safety of their customers. *jb | |||
| 02/03/2005 | 1 | ||
| Nhtsa recall campaign 04v332000 concerning front coil spring. after having the protective spring shields installed and while driving driver heard a loud knocking noise coming from the left front. the vehicle was taken to the dealer for inspection, and mechanic determined that the struts needed to be replaced. *ak however, when taken to another mechanic, it was advised that the struts did not need to be replaced. *tt....*ak | |||
| 12/20/2004 | 1 | ||
| Nhtsa recall 04v332000 on the front coil springs. the dealer refused to do the recall. the mechanic informed the consumer that the springs have to be fractured first, before it can be inspected or replaced. *jb *tt | |||
| 08/01/2004 | 1 | ||
| Since august of 2004, the dealer has not had parts for recall #04332000 regarding the front coil springs. *jb | |||
| 08/11/2004 | 115000 | 1 | 07/01/2001 |
| No parts were available for recall 04v332000 concerning coil springs. hallman champion ford, 814-878-2500.*ak recall campaign; the consumer stated that her coil springs are bad and making noises. dealer putting the consumer off. *tc | |||
| 08/01/2004 | 3 | ||
| Consumer received recall campaign 04v332000 notice in august of 2004 for front coil springs. since then dealer did not receive parts for defect.*ak | |||
| 08/09/2004 | 40000 | 1 | |
| No parts were available for recall 04s17 concerning coil spring. dick james, ford, 708-339-9100. *ak recall campaign; nhtsa campaign id number : 04v332000. component: suspension:front:springs:coil springs. *tc | |||
| 08/30/2004 | 1 | ||
| Nhtsa recall 04v332000 on the front coil spring. no parts were available. *jb | |||
| 01/21/2005 | 1 | ||
| Consumer received a recall notice(04v332000) front coil springs no parts available. *nm | |||
| 08/20/2004 | 170000 | ||
| Nhtsa campaign 04v332000/front coil springs. owner received notification for this recall in august, 2004. owner has contacted the dealership as well as the manufacturer and no one is able to give the owner any definite information in regards to the eta of the parts needed to repair the recall. *nm | |||
| 08/11/2004 | 90000 | 1 | |
| No parts for recall #04s17 front coil springs. south gate 734-282-3636. please provide more information. *jb | |||
| 08/25/2004 | 1 | ||
| Nhtsa recall 04v332000 on the front coil springs. no parts were available. *jb | |||
| 01/10/2005 | 1 | ||
| Nhtsa campaign 04v332000; ford issued a front coil springs recall. this vehicle is included in the recall, but had the front coil springs break causing the front left tire to rupture. manufacturer will receive parts in order to repair. *nm | |||
| 01/11/2005 | 6000 | 1 | |
| The consumer has been unable to have the coil spring shield placed onto the vehicle since the dealer and the manufacturer have stated no parts were in. nhtsa spring shield recall 04v332000. *ak | |||
| 08/20/2004 | 1 | ||
| Nhtsa recall 04v332000 concerning front coil springs. no parts were available.*ak | |||
| 01/07/2004 | 53000 | 1 | 02/17/1999 |
| Consumer received recall 04v322000 concerning front coil spring consumer was notified in august 2004 that the parts needed will be available by december, 2004. as of today, consumer contacted the dealer as well as the manufacturer, and all they were saying was to continue calling for availability confirmation. *ak the dealer informed the consumer the parts had not arrived. *jb | |||
| 07/27/2004 | 1 | ||
| Nhtsa recall 04v332000; ford issued a front coil springs recall. this vehicle was included in the recall, but the dealer had parts available to do repairs.*ak | |||
| 07/29/2004 | 1 | ||
| Nhtsa recall 04v332000 concerning front coil springs. this vehicle was included in the recall due to vin. also, dealer does not have the parts available to repair the vehicle.*ak | |||
| 12/28/2004 | 90100 | 1 | 07/20/1999 |
| I was notified by mail by ford motor company in august of 2004 of a recall of my 1999 taurus regarding the coil springs. the recall # is 04s17/04m04. the notice stated that in certain high corrosion areas the front springs could fracture and rupture the tire. it was anticipated that in december 2004, kits would be available to the ford dealers to install over the springs to prevent tire rupture. on tuesday dec. 21, 2004, i brought in the car to the dealer for routine service (90,000 miles). i asked about the kit and was told that none were available at this time. the service advisor stated that i would be notified when they are in, but i should be ok. after the car was serviced, i brought the car home on wednesday, dec. 22, 2004. it then stayed in the garage at home until tuesday morning dec. 28,2004. at that time, i started the car to go to work. when i put the car in reverse, there was a loud bang, and the car tilted to the driver's side. i got out and found that the tire had popped. i had aaa come to fix the tire. they found that the spring had fractured and punctured the tire. ford took care of everything that was damanged (replaced both front end parts and the tire) promptly. my concern with the recall is that others may not not be as fortunate as i to have the spring break and the tire ruputure in the garage. had this happened at freeway speeds, the outcome may have been tragic. i believe ford needs fix these vehicles asap in order to prevent what could be tragic situations.*ak | |||
| 11/01/2004 | 1 | ||
| Received recall notice for defective front coil spring. replaced both front coil springs. *bf campaign id number : 04v332000 the consumer was told her front coil springs are not cracked and are working normally. ford motor company's position is to install protective spring shields which were not available until dec 2004 on the consumers vehicle and extend the warranty of the front coil springs. the consumer was told that her vehicle does not meet the criteria to replace the springs under this recall. *tc | |||
| 12/16/2004 | 1 | ||
| Consumer received a recall 04v332000 concerning front coil springs. no parts available were available. service manager darryl. *ak | |||
| 12/13/2004 | 1 | ||
| Consumer received a recall from manufacturer. recall # 04s17-04mo4 involving the front coil springs. she took her vehicle to get serviced but was told that they did not have parts available. they would order them but it would take about a month. it has been a month and the dealer still has not received parts. | |||
| 12/13/2004 | 30200 | 1 | |
| Consumer received nhtsa recall 04v332000. consumer took the vehicle to dealer for the front safety shield, as stated in the recall that the shield would be replaced as well as the warranty extended. dealer refused to place the shield onto the vehicle. *ak | |||
| 12/13/2004 | 2 | ||
| Consumer received nhtsa recall 04v332000/manufacturer's recall 04s17 back in august. had contacted dealership, and was informed parts be available in december. checked with dealership, today, and parts were still not available.*ak | |||
| 08/06/2004 | 53000 | 1 | |
| Recall 04v332000, the protective spring shields to perform the front coil springs recall repairs was not available for 2 months, and the manufacturer didn't know when it will become available. *ak | |||
| 08/19/2004 | 1 | ||
| Spring guard recall. *nm campaign id number : 04v332000 the consumer stated that he experienced an unbalanced ride and he believed his vehicle should be apart of the recall. *tc *jb | |||
| 11/01/2004 | 1 | 04/24/2001 | |
| While backing, right spring broke. recall received, dealership fix one and refused to fix other spring. *bf campaign id number : 04v332000. *tc | |||
| 09/08/2004 | 65000 | 1 | |
| Consumer received recall 04v332000 concerning front coil spring. no parts were available. downs ford 732-349-2240. *aki | |||
| 06/10/2003 | 98750 | 1 | 01/28/1999 |
| Left front coil spring failed cutting the tire open causing the vehicle to go off the road. *nm | |||
| 09/27/2004 | 1 | ||
| The reinforcement shield to perform front coil spring recall 04v332000 repairs will not be available within a reasonable time frame.*ak | |||
| 09/29/2004 | 2 | ||
| The way that the dealership is inspecting the front coil springs is recall 04v332000, not adequate enough to detect a problem with the coil springs. they are only test driving the vehicle. also the re enforcement shield will not be available until december 2004. *ak | |||
| 08/30/2004 | 78000 | 2 | 11/22/2001 |
| Recall 04v332000 concerning front coil spring. while the vehicle was being repaired for a transmission problem mechanic determined that both front springs broke and caused damages to both front wheel bearings failed. ford dealer was contacted. dealer informed consumer that they would repair the springs, but not the front wheel bearings. consumer was concerned about the damages.*ak | |||
| 08/01/2004 | 59000 | 1 | |
| Recall 04v332000 was issued regarding front coil springs. dealer stated parts will not be available until december 2004. consumer was concerned that coil spring will fail while driving. *ak | |||
| 08/02/2004 | 1 | ||
| Request for refund for repairs performed to 1999 ford taurus.*mr (recall #04v332000) *jb | |||
| 05/13/2004 | 53000 | 1 | |
| The driver's side coil spring ruptured. two months later a recall notice was issued for that part, however, dealer insisted they could not replace the passenger side coil because it had not yet failed. *ak *sc *jb | |||
| 08/12/2004 | 91000 | 1 | |
| A recall for the front coil springs was issued. when the consumer called dealer to set up an appointment dealer informed the consumer that they could not look at the vehicle until the coil springs failed. *ak | |||
| 08/10/2004 | 1 | ||
| Consumer received a recall notice for ford, taurus 1999, and went to the dealer. was told that the parts will not be available until december, 2004. consumer believed this was dangerous, especially if there was a chance of a fatality. *ak | |||
| 08/09/2004 | 70000 | 1 | |
| Dealership was unable to perform the front coil spring recall 04v332000 repairs because the parts weren't available. the parts weren't going to be available to dealership for approximately a month to two months.*ak | |||
| 08/06/2004 | 150000 | 1 | |
| Recall 04v332000 concerning front coil springs. however, when consumer received the recall notice it was indicated that the parts will not be available until december, 2004. consumer was afraid to drive the vehicle. *ak | |||
| 08/05/2004 | 1 | ||
| Ford motor co. has issued letters with reference to possible front coil spring fracture / replacement for 1999 to 2001 taurus and sable vehicles. ford motor co. recording stated that the possibility of coil failure could impact the tire, thus causing a possible crash (their wording). ford motor co. will replace said coil spring(s) only upon failure. they have no formal pre-failure inspection. the dealerships will inspect your vehicle however, for a fee. can ford be held liable in the case of a crash directly related to this item failure and/or responsible for vehicle damages caused by item failure without a crash occurring? *ak | |||
| 08/06/2004 | 1 | ||
| Consumer received nhtsa a recall 04v332000 concerning front coil spring. dealership still does not have the part to conduct repairs until december or january. ford indicated to consumer nothing we can do, wait until december. *ak | |||
| 05/18/2004 | 62000 | 1 | |
| While backing out of the driveway consumer heard a snapping sound. upon further examination consumer found that the coil spring broke and sliced the left tire.*ak | |||
| 06/21/2004 | 101842 | 1 | 08/22/2003 |
| While driving 35 mph front passenger coil spring cut into the tire, causing a blow out. consumer pulled over and changed the tire. dealership was notified and replaced the spring. the consumer request reimbursement. *ak *nm | |||
| 03/16/2004 | 65000 | 1 | |
| While driving at 15 mph, consumer heard a loud noise coming from the drivers side wheel, suddenly lost the control of the vehicle. the vehicle was then towed to an independent shop. the mechanic indicated the front coil spring on the driver's side had broken and punctured the tire. dealership has been notified. please provide further information. *la | |||
| 07/03/2003 | 1 | ||
| While driving 2 mph, the driver heard a loud noise coming from the front of the vehicle. the driver was able to maintain control of the vehicle and pulled over. the consumer noticed that the right front coil spring was broken. the vehicle was taken to the dealer for inspection. please provide further details. *jb | |||
| 07/11/2003 | 75000 | 1 | |
| While backing out of the garage, the front coil springs failed without warning. as a result, it punctured the front tires and damaged the front passenger side rim. the cause has yet to be determined. please provide additional information. *la | |||
| 02/07/2004 | 1 | ||
| I just read about a nhtsa recall concerning 1999 ford taurus sedans and the fracturing of the front coil springs. we own a 1999 ford taurus station wagon and one of our front coil springs fractured a few months ago. we live in a cold weather state. does this recall cover station wagons? if not, i request an investigation into my complaint. | |||
| 03/20/2004 | 75888 | 1 | 09/01/2001 |
| Front coil spring failure resulting in the rupture and destruction of a tire. replaced both front springs and tire. parts not available. *ak | |||
| 06/01/2004 | 1 | ||
| 1999 ford taurus coil spring failures. *mr the front coil springs had broken at low speeds. they opened up the front tire like a can opener. the sharp broken edge of the spring stuck into the tire as it rotated. *sc *jb | |||
| 06/16/2004 | 29799 | 1 | 11/08/1999 |
| Spring broke in two requiring replacement. *ak | |||
| 06/10/2004 | 44000 | 1 | |
| While vehicle was parked in driveway the front coil spring snapped and punctured the driver's side front tire. the spring was hooked into the tires, so the consumer was unable to remove the tire. vehicle was towed to the dealership, and dealership indicated this was a common problem which could be due to a factory defect in the spring. the part tag no. xf12-5310-ala. code no. kik. *ak | |||
| 11/13/2002 | 35000 | 1 | 11/04/1999 |
| Backing out of driveway (right) coil spring broke and punctured my tire. *ak | |||
| 04/09/2002 | 50641 | 1 | 07/15/1999 |
| Employee was driving a 1999 ford taurus sedan when front suspension spring broke and tore front left tire apart. event was not proceeded with any warnings. vehicle transported to ford dealership where front springs replaced under waranty. *ak | |||
| 05/22/2004 | 146000 | 1 | 08/27/1999 |
| 1999 ford taurus was started in the garage, placed in reverse, and rolled back 1 foot when there was a loud bang and the front of the car dropped. left front coil spring had broken and severed the inside of the tire. car was towed to the mechanic where he determined that the strut and spring and tire needed to be replaced. note - this complaint is the subject of odi investigation # pe 02-080 prompted by ie02-103. a search of the internet reveals this is an ongoing problem with the ford vehicle in the rust belt. *nm | |||
| 05/11/2004 | 32000 | 1 | |
| 1999 ford taurus --upon entering the vehicle a very loud bang was heard. no damage was noted after inspecting the vehicle. apparently the front spring/coil broke into two pieces - we are told this is highly unusual and almost always due to a manufacturer defect. upon attempting to move the car, the tire was subsequently gashed into two pieces also and the car abruptly went down on the passenger front side, and eventually towed away. fortunately the car was in very slow motion at the time of the break of the front spring. i have read about other owners that had this occur and thought i better make you aware that yet another has occurred. *ak | |||
| 04/26/2004 | 26000 | 1 | 05/28/1999 |
| Upon starting the vehicle there was a grinding noise, then, a loud bang was heard while reversing. the noise occurred because coil spring broke and punctured the front left tires. *ak left front coil spring, sway bar and tire were replaced by the dealer. *la | |||
| 03/22/2004 | 54000 | 3 | |
| Both front coil spings of my 99 taurus failed catastrophically while my 16 yr old son was driving. a share of spring shredded the right front tire, nearly causing a serious accident with this brand new driver. i have the parts as well as digital photos available. only 54000 miles on vehicle. *cb | |||
| 03/14/2004 | 61000 | 1 | 06/20/1999 |
| Coil spring broke and punctured the front passenger side tire while reversing. vehicle was towed to the dealership.*ak | |||
| 02/18/2004 | 90782 | 0 | 04/15/2002 |
| The left front coil spring broke causing the tire to rupture. this happened in a parking lot at low speed. *nm | |||
| 1 | 02/12/2002 | ||
| Driver started the vehicle, placed it in reverse and driver's side front coil spring punctured the driver's side tire.*ak | |||
| 02/10/2004 | 37480 | 1 | 02/01/2000 |
| While accelerating on an on ramp to the interstae going approximately 35-40mph there was a loud bang orginating from the vehicles front left side. this turned out to be broken front left coil spring which punctured the front left tire. this resulted in an over $900.00 service bill.*ak | |||
| 11/20/2003 | 49400 | 1 | 06/01/2001 |
| Driver side coil spring failure resulting in puncture of driver side tire. car repaired at dealer. both srings and left strut bearing replaced. ford declined to cover any cost. this was my wife's car and frequently carries the family, luckily failure was at low speed and did not put my family at risk but my feeling is ford has a serious safety issue in a design which allows for a drive tire puncture to occur. i still have coil spring that failed. *la | |||
| 41500 | 1 | ||
| Investigation of 1999 ford taurus front suspension coil springs.*mr the front driver's side coil spring broke suddenly and punctured the tire. *nlm | |||
| 06/03/2003 | 41500 | 1 | 04/25/2000 |
| The driver's side front coil spring broke and the sharp broken edge sliced the tire of our 1999 ford taurus sedan, vin #1fafp53u7xa282472. the bottom of the car suddenly dropped and the tire blew out. we were very, very lucky that this occurred while my wife was slowly backing out of our driveway. there were no injuries or other consequential damage to the vehicle. but it was a terrifying close miss with a horrific catastrophe. if the spring had broken only a short time later, it is extremely likely that my wife and several others would have been killed or at least seriously injured. she was just starting on a drive into boston via route i93, a heavily used expressway. imagine what would have happened if the spring had broken while the car was moving at expressway speed and surrounded by other fast moving vehicles. we purchased the car april 25, 2000 from hewlett packard company where it had been used as a company car assigned to one of the managers. the odometer read 5,352 then. most of our driving has been done around suburban boston where the roads are well surfaced and maintained. one week prior to the incident (may 28) the car had been serviced by iversen ford, 257 boston road, north billerica, ma. the front stabilizer bars and left inner axle seal had been replaced. i have the broken spring and the original unbroken spring from the passenger side in my possession. i also have photographs of the spring and slashed tire. ford refused to analyze the broken spring despite two letters urging them to do so. ford also refused to pay for the spring replacement. as far as i can determine, ford has not seriously investigated this matter either with regard to defects in the coil spring itself or with regard to service procedures that could lead to spring failures. *jb | |||
| 08/10/2003 | 1 | 07/07/2001 | |
| While attempting to back out of a parking space behind my house, the drivers side front coil spring broke. this caused the drivers side front tire to puncture and instantly lose all pressure. about one ring of the coil broke off and the coil remaining on the car had the sharp end that pierced the tire. | |||
| 07/23/2003 | 51377 | 1 | 07/21/2001 |
| The left front coil spring snapped. my car had only 51,377 miles. i had to have both coil springs, 2 gas struts, 2 upper pivot strut mounts, 2 sway bar links, and 1 continental left front tire with only 5,000 miles on it replaced. it cost $ 1,204.93. it would be nice to get reimbursed for it. i've heard this has happened on several ford models. the place that i took it to said they did a taurus for the same exact reason the week before.*ak | |||
| 06/26/2003 | 50660 | 1 | |
| While driving at a slow rate of speed, broken spring punctured left front tire, necessitating the replacement of the spring, tire, strut, strut mounting bearing and left front sway bar link. right side strut and spring were also replced at this time.*ak | |||
| 80000 | 1 | ||
| Driver side front coil spring broke and went through the front tire.*ak | |||
| 06/13/2003 | 28000 | 1 | |
| Front coil springs snapped while driving 25 mph and damaged the bearings. *ak the consumer's wife was driving when she heard a loud bang and smelled rubber. the service dealer found a broken spring on the driver's side, light scuff marks on the tire, and a damaged bearing. *scc *jb | |||
| 06/06/2003 | 40000 | 2 | 10/01/2000 |
| The coil spring popped out and fractured the driver's side tire. dealer notified. *ak the springs on both driver's and passenger side popped out and damaged the tire. both springs and tires had to be replaced. *ph *jb | |||
| 56000 | 1 | ||
| While driving the right front tire was punctured, due to a broken coil spring. *tt | |||
| 05/25/2003 | 19000 | 1 | |
| Vehicle's front coil spring fractured. *tt | |||
| 05/17/2003 | 67000 | 1 | |
| While driving, the front coil spring fractured and cut through the tire. *jb *ts *jb | |||
| 05/09/2003 | 38000 | ||
| The vehicle's left front coil spring punctured the tire the caused the tire to blow out. *nlm | |||
| 05/07/2003 | 71309 | 2 | 10/06/1999 |
| Front passenger spring failure on 1999 ford taurus, causing tire and component damage. this happened at the same mileage of another company owned vehicle of the same make and model, last year in 2002. *nlm | |||
| 04/27/2003 | 56000 | 1 | |
| Right front coil spring snapped slicing the right front tire causing blowout. luckily was backing out of parking spot at low speed when occurred. *nlm | |||
| 04/06/2003 | 75000 | 04/03/2002 | |
| Front spring broke at slow speed shredding inside of tire, broke stabilizer bar and damaged strut - vehicles has about 75,000 miles on. have owned many cars, never had this happen - no good reason a spring should break! *nlm | |||
| 1 | |||
| The front springs broke, which caused the tire to blow out. *jb | |||
| 02/25/2003 | 46580 | 2 | 06/08/1999 |
| Our county agency purchased two ford taurus vehicles new, in 1998 and 1999. at the end of february 2003 within one week of each other the drivers side front coil springs fractured and punctured the tire. in research i have discovered that there were recalls in 1998 on the 1993 ford taurus and in 2001 on the 1998 ford contour and mercury mystique, however i see no recalls concerning this problem with the 1998 and 1999 ford taurus. i would appreciate an investigation into this concern with the 1998 and 1999 ford taurus. i believe there is an obvious problem with the coil springs on these vehicles as well. thank you.*jb | |||
| 02/05/2003 | 1 | ||
| The left front coil spring broke.*jb | |||
| 01/21/2003 | |||
| While driving the vehicle at 40mph, the front left side coil springs collapsed. consumer states that she got the part number on the nhtsa web side #xf1z5310ab. dealer has been notified. please provide further information. ph | |||
| 01/15/2003 | 75000 | 1 | 11/01/1999 |
| Drivers side front coil spring breakage. coils spring broke in half near bottom of spring. 1999 taurus has 75,000 miles on. 80% highway miles. | |||
| 01/06/2003 | 1 | ||
| Consumer stated the front driver side coil spring busted and punctured tire. dealer notified. please provide additional information.*jb | |||
| 05/27/2002 | |||
| While backing out of driveway left front coil spring broke and punctured the tire. dealer was not notified at this time. feel free to provide any further information.*ak | |||
| 05/17/2002 | 1 | 04/01/2001 | |
| Front coil spring broke and while the consumer attempted to back up out of garage the tire was punctured.*ak *mj | |||
| 03/18/2002 | 1 | 11/01/1999 | |
| Sping broke on straight , two lane road which was recently resurfaced. i heard a loud explosive noise and then my car immediately went left of center into opposite lane. i gained control and brought the car back into my lane and noticed that my left front corner was extremely low . fortunately, i did not touch the brake pedal and i could feel that the tire was still inflated. i decided to let the car slow down slowly since there was no traffic visible and on the right side of the road was a wide grassy area. at this time , the left front tire blew because the spring had cut the inside of the tire and sent me slightly into the other lane again. i gently tapped the brakes and stopped. it was a blessing that it happened there at 5 a.m. and no vehicles were in the oncoming lane at that time. in another 5 minutes i would have been entering i-96 eastbound at 70 mph with a lot of fast traffic. if i were in a serious accident because of this failed or defective part, the investigation would focus on me. was i drinking? was i under the influence of drugs? did i fall asleep at 5 a.m.? did i have a heart attack? was i using my cell phone? michigan law states that the owner of a vehicle that is involved in an accident is liable. my name is on the title. ford says that there are programson front springs on some vehicles but not mine. all damage was covered only because i had purchased ford premium extended service contract. all of this is not good enough for me . i hope this serves as a catalyst in getting to the bottom of ford's spring problem that exists on our highways. when i was picking my car up at the dealer today, a 1997 contour just arrived with a cracked front spring. perhaps this was a freak coincidence, for all of the 8 or 9 ford dealers that i spoke to before i decided who would do the repair, assured me that this never happened before or rarely happened. i doubt it. thank you for your time and i hope to hear from someone soon. *ak | |||
| 03/20/2002 | 1 | 06/01/2001 | |
| I was turning left onto a street when left front spring broke causing damage to strut and stabilizer link. this seems to a very dangerous thing to be failing on a vehichle and through research i know i am not the first owner of a taurus to expierience this failure. it makes me wonder how long until the right spring goes. ford should recall these vehichles and repair the problem before someone dies and not after.they should also have to reimburse repair cost to anyone who has had to have their springs replaced.*ak | |||
| While driving at highway speed front coil spring broke, resulting in loss of vehicle control. please give any further details.*ak | |||
| 01/20/2001 | 1 | 12/01/1999 | |
| On a turn to the right going very slow, the spring busted on the front of the vehicle. when the spring broke, it punctured the tire and damaged the strut and bearing assembly avbove the strut. the vehicle was inopperative and i was stranded. feel very fortunate that spring didn't break while on freeway at high speeds. called dealer and ford hotline and both told me out of warranty not their problem.. i can't understand why a spring on a vehicle can break for no reason after 39400 miles.*ak | |||
| 05/15/2001 | 0 | ||
| Consumer was backing out of garage and heard a noise, front spring coil broke and went into left front tire. dealership was aware of problem.*ak | |||
| SUSPENSION - FRONT - SPRINGS - TORSION BAR | |||
| 06/26/2003 | 50660 | 1 | |
| While driving at a slow rate of speed, broken spring punctured left front tire, necessitating the replacement of the spring, tire, strut, strut mounting bearing and left front sway bar link. right side strut and spring were also replced at this time.*ak | |||
| SUSPENSION - FRONT - WHEEL BEARING | |||
| 08/30/2004 | 78000 | 2 | 11/22/2001 |
| Recall 04v332000 concerning front coil spring. while the vehicle was being repaired for a transmission problem mechanic determined that both front springs broke and caused damages to both front wheel bearings failed. ford dealer was contacted. dealer informed consumer that they would repair the springs, but not the front wheel bearings. consumer was concerned about the damages.*ak | |||
| SUSPENSION - REAR | |||
| 01/22/2009 | 120000 | 1 | |
| The rear suspension coil spring on my 1999 ford taurus sedan rusted through and failed. this caused a momentary loss of control of the car, but did not result in a crash or any damage. *tr | |||
| 01/01/2005 | 1 | ||
| Rear coil spring failure due to rust 1999 ford taurus. *tr | |||
| 11/02/2003 | 1 | 12/31/2001 | |
| The rear suspension is very low in the rear, the car rides very rough, and the people at the dealership said that's normal, i have talked to a ford dealer and he said no it's not. i tried to get it fixed and they wont do it, the car has been taken off the road, and i refuse to pay for it anymore. *ak | |||
| 06/01/2002 | 1 | ||
| Exciter rims on abs switch broke, leaving vehicle without any brakes. contacted dealer.*ak consumer stated that tires wear out fast since the vehicle had no camber adjustment on rear wheels due to rear end being out of line. *yh | |||
| 03/28/2001 | 03/01/2001 | ||
| Foul odor in psgr compartment after eng gets hot (20 min); retd to dlr 3x, dlr=no prob found;brakes=pulsate,turned rotors;intermittent washer spray when wipers on(washer fluid not activated) =turn signal sw rplcd;broken mo mount found, dlr replcd; sway bar brkn, dlr replcd; dlr bought vehl back due to odor problem-slsman & uv mgr were wonderful, serv dept =depends on tech involved; bought 2000 tau ses fr bd ford. *ak | |||
| 11/01/2000 | 2 | 09/01/1999 | |
| Front sway bar is worn causing consumer to hear a popping noise in the front end on turns into driveway, once the sway bar was fixed the problem still persist, this was the second attempt at fixing the problem. nlm | |||
| SUSPENSION - REAR - SPRINGS | |||
| 08/22/2007 | 90000 | 3 | 05/01/2000 |
| Tl*the contact owns a 1999 ford taurus. the contact stated that she felt vibrations in the rear of the vehicle during deceleration. the contact took the vehicle to the repair shop and they stated that the rear springs needed to be replaced. she stated that the front springs had been previously replaced. the speed was unknown. the current mileage was 91,000 and failure mileage was 90,000. | |||
| 09/05/2005 | 114000 | 1 | 01/01/1999 |
| Dt: the contact read in a newspaper article about the 2000-2001 ford taurus investigation concerning the rear coil springs breaking and could puncture a tire. the investigation number is pe05054. the contact owns a 1999 taurus with the exact problem as described in the article. he noticed this about one month ago. took vehicle to dealer for an oil change, and the dealership found it then. the dealer cut the spring so it would not puncture the tire. he was not exactly sure what they did, but it was still broken. the contact thought this car should be included in the investigation. he is the original owner of the car. *ak updated 11/29/05. *jb | |||
| 06/29/2005 | 66000 | 1 | 03/03/2001 |
| Dt: the consumer received recall 04s17-04m04 on front springs. the consumer had the same problem with the rear springs. the consumer said the rear spring broke and punctured a hole in the driver's side rear tire. the vehicle was sitting in thedriveway when the consumer started it up and he heard a lot of noise. caller said he was lucky he was in the driveway when it happened. manufacturer is offering no help.*ak *jb | |||
| 11/02/2003 | 1 | 12/31/2001 | |
| The rear suspension is very low in the rear, the car rides very rough, and the people at the dealership said that's normal, i have talked to a ford dealer and he said no it's not. i tried to get it fixed and they wont do it, the car has been taken off the road, and i refuse to pay for it anymore. *ak | |||
| SUSPENSION - REAR - SPRINGS - COIL SPRINGS | |||
| 08/01/2004 | 97500 | 1 | |
| Consumer received nhtsa recall 04v332000 notice from manufacturer, involving the coil springs. it has been several months that consumer has waited to get vehicle serviced, but dealer has no parts.*ak. dealer had no parts for six months. had vehicle towed to fairoaks dealership. was satisfied with fairoaks work. vehicle was making aloud sounding noise on the front right. fairoaks fixed it in three days after getting the parts. *ak | |||
| 08/03/2004 | 130000 | 1 | |
| While driving 40 mph rear coil spring failed and punctured the passenger side tire.*ak | |||
| 08/06/2004 | 79000 | 1 | |
| Consumer received a recall letter concerning front coil spring. failure. dealer stated that the shield was not available until december. manufacturer indicated that if the squeaking sound that consumer heard was not the coil spring then consumer would have to pay for repairs. consumer stated that this seemed to be unfair. *ak | |||