Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| WHEELS | |||
| 10/25/2012 | 85541 | 1 | |
| Left front spring broke and punctured the tire and a link. *tr | |||
| 10/25/2012 | 85541 | ||
| Left front spring broke and punctured the tire and a link. | |||
| 05/17/2011 | 168000 | ||
| Happened while the vehicle was parked in garage; heard a loud sound and suspected the coil spring suspension, since i knew about this problem from previous owner complaints from this website. left coil spring broke and tore a big gash on tire and went flat. called ford dealer in dearborn, mi and they told it was covered as a recall; towed my car out there and they changed their story and told this vin was not covered and 2001 model year was. what a joke. promptly, i towed it out of there (did not want to give them anymore business) and got it replaced outside. cant believe ford does not want to acknowledge this problem even though it is a extremely dangerous situation especially while driving at high speeds and can happen to any of the coils. very bad quality steel used in coil spring and problem seems to be prevalent in salt-belt states. even the tow-truck driver was casual about it saying he is seeing it too often (especially with cars with high miles). ford has lost a possible future customer and switching over to a quality oem from now on. bye bye ford. | |||
| 06/06/2012 | 96700 | ||
| I was driving down the road (garden state parkway) and all of suddent, my front right tire got completly flat at full speed. after towing truck came and changed the spare tire on. five minutes later, the front left tire went totally flat. the repair shop told me both front coils failed and needed to be replaced. | |||
| 04/29/2011 | 106000 | ||
| At 7:30 am on april 29, 2011, i left my apartment and got into my car to drive to work. i turned on the ignition and went to back out and immediately i heard a scraping noise. i got out of the car and noticed the tire was completely flat. i called aaa and they arrived by 8:00 am and the gentleman removed the tire and found that it was tore in half in a semi-circle shape. he then looked at the spring and realized that it was completed broke in half as well. the spring was completely cracked and was broken off from the top where it was mounted as well. he then called a tow truck to come, which took the car to a nearby mechanic to repair the issue. | |||
| 01/19/2011 | 140811 | ||
| Just as with nhtsa campaign id number 04v332000 for the 1999-2001 taurus, three of the four coil springs broke in this 2002 taurus shredding the right front tire while driving on the interstate. the car had to be towed and four new quick struts, new front stabilizer links, a new rear sway bar link, new front right inner and outer tie rod ends, and a new tire needed to be installed. owner repaired vehicle. manufacturer unwilling to repair or recall at this time. failure mileage was 140,811. | |||
| 01/16/2010 | 94550 | 1 | |
| Heard a loud bang while driving a 2002 ford taurus. car leapt to the left and i heard loud screeching. i braked and slowed, and when stopped i discovered a flat left front tire. when i removed the tire to put on a spare, the tire was stuck on something in the back. after turning it to view - i saw that the coil spring was running right through the tire! apparently, the coil spring had snapped and immediately punctured the tire. car was towed to a shop and lots of repairs ($$$) were needed. i called ford, and they said there was no recall on the 2002 model, only on 1999-2001 (same widespread problem). after looking online, i see many, many people have written about this same issue on the 2002 taurus - but ford refuses to extend their recall to that year's model. this was a serious issue while driving - i can only imagine what would disaster might have occurred if i was on the highway when it happened!! *tr | |||
| WHEELS - CAP/COVER/HUB | |||
| 02/14/2003 | 1 | ||
| The wheel hub retainer was defective on the front and rear wheel. which could cause the wheel to separate from the vehicle. *jb | |||
| WHEELS - LUGS/NUTS/BOLTS | |||
| 11/19/2009 | 155108 | 1 | |
| Tl*the contact owns a 2002 ford taurus. the contact was driving approximately 20 mph when the bolt snapped off of the wheel causing the contact to drive the vehicle to the side of the road, the contact also noticed that the vehicle was hard to maneuver after the bolt came off. a metal company tested the bolt and informed the contact that the bolt was made of decomposing metal. the vehicle was not taken to the dealer but to a personal mechanic for service. the approximate failure mileage was 155,108 and the approximate current mileage is 157,108 the consumer stated while driving he suddenly lost steering capabilities. updated evoq 06/09/10.*jb | |||
| 06/24/2004 | 4 | ||
| Consumer noticed that the floorboard and mats were soaked and wet. consumer was unaware from where the water was leaking. consumer took vehicle to the dealer for inspection, and mechanic could not duplicate the problem. consumer informed the mechanic that this problem occurred more than once, and had not been resolved. *ak cowl panel was warpped. dealer replaced cowl panel and installed lip seal. lug and plastic nuts holding hub cap stripped. *la | |||
| WHEELS - RIM | |||
| 10/01/2002 | 6000 | ||
| Consumer stated took purchased vehicle in 2002. within the first 7 hours of driving car the tires were constantly losing air pressure. vehicle was checked by dealer who advised no problem with tires or rims. in 10/02 while driving the tire became flat causing consumer to crash into a ditch resulting in over $7000 worth of damage to vehicle. dealer diagnosed accident due to defective rims. ts | |||