Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| AS-21769 | 03/01/2011 | 10039053 | Ready | 07/06/2011 | |
| AS-21769 | 03/01/2011 | 10039053 | Ford: if there is an intermittent lack of power, surge, or hesitation while driving the brakes will override acceleration. *rm | 07/06/2011 | |
| SIS-21841 | 04/01/2011 | 10038965 | Ready | 06/29/2011 | |
| SIS-21841 | 04/01/2011 | 10038965 | Comm-trans lund: some 2009-2011 models may have the air bag inicator flashing with a stored trouble code. this is a software problem. *rm | 06/29/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 04/08/2010 | 900 | 1 | |
| Soon after i got my new 2010 ford taurus in march of 2010, it came to a complete stop as i was driving with my sister (mileage under 1,000 miles). i called the ford dealership and they said to try it again - the car ran well, so i forgot about the incident. in april 2012, i again lost power suddenly and completely while driving. i put on the emergency lights, left the car in the middle of my road where it had stopped, and called aaa to tow it back to the dealership. service replaced the throttle body, and said they found nothing that could cause the car to stall. twice again, the car stopped as i was driving it and each time ford service could find nothing wrong. the last incident left me shaken as i was stuck across my road, exposed to two-way traffic. after the last incident ford examined the car for several days, drove it hundreds of miles and said they could not duplicate the problem. they referred me to ford motor. ford wanted a second opinion from another dealership. of course the second opinion said all was fine, and they could not duplicate the intermittent problem. ford motor company declined my request for a replacement car and for a loaner. i took the car back to the ford and left it there. ford absolutely knows the dangers of this car, they are well documented in my complaint history and in various complaint venues on the internet and they are stonewalling very effectively. the fact is that ford itself has issued several technical service bulletins talking about ...if there is an intermittent lack of power | |||
| 09/28/2011 | 6800 | ||
| The cd player went out in my taurus limited. according to the dealer this has been an ongoing issue that ford knows about. i have been waiting for over a month for the replacement, according to the dealer the entire center stack (nav/radio/sync systems) have to be replaced at a cost of over $3000. under warranty. | |||
| 02/01/2011 | 12000 | ||
| Tl-the contact owns a 2010 ford taurus. the contact stated the vehicle interior lights, headlights, turn signals and the instrumental panel lights would flicker on and off. the gear shifter could not be shifted out of park when the light failure occurred. the vehicle was taken to the dealer who performed a diagnostic that located the failure at the vehicle computer. the was unaware of what caused the computer to fail. the vehicle was repaired. the failure mileage was 12,000 and the current mileage was 20,000. kmj | |||
| 02/01/2011 | 12000 | ||
| Tl-the contact owns a 2010 ford taurus. the contact stated the vehicle interior lights, headlights,turn signals, and the instrumental panel lights flashes on and off. the vehicle gear could not be shifted out of park when the light failure occurred. the vehicle was taken to the dealer who performed a diagnosed that located the failure at the vehicle computer. the contact did not know the name of the computer or what caused the computer to fail. the vehicle was repaired. the failure mileage was 12,000 and the current mileage was 20,000. li | |||
| 10/08/2011 | 28000 | ||
| Tl* the contact owns a 2010 ford taurus. the contact stated that while driving 65 mph, a passenger attempted to change the radio by pressing the media button, which was located near the ignition switch but the passenger erroneously depressed the ignition switch, causing the vehicle to stall. the vehicle was maneuvered to the shoulder and stopped. upon restart, the vehicle operated as normal. the vehicle was not taken to have the failure diagnosed or repaired. a complaint was filed with the manufacturer. the contact expressed concerns over the two buttons being located so close to one another. the failure mileage was 28,000. | |||
| 10/08/2011 | 28000 | ||
| Tl-the contact owns a 2010 ford taurus. the contact stated that while driving 65 mph, a passenger attempted to change the radio by pressing the media button, which was located near the ignition switch but the passenger erroneously depressed the ignition switch, causing the vehicle to stall. the vehicle was maneuvered to the shoulder and stopped. upon restart, the vehicle operated as normal. the vehicle was not taken to have the failure diagnosed or repaired. a complaint was filed with the manufacturer. the contact expressed concerns over the two buttons being located so close to one another. the failure mileage was 28,000. kmj | |||
| 10/08/2011 | 28000 | ||
| Tl-the contact owns a 2010 ford taurus. the contact stated that while driving 65 mph, a passenger attempted to change the radio by pressing the media button, which was located near the ignition switch. the passenger accidentally pressed the ignition switch and the vehicle stalled. the vehicle was maneuvered to the shoulder and stopped. upon restart, the vehicle operated as normal. the vehicle was not taken to have the failure diagnosed or repaired. a complaint was filed with the manufacturer. the contact expressed concerns over the two buttons being located so close to one another. the failure mileage was 28,000. sm. | |||
| 06/22/2011 | 47500 | ||
| On two occasions the vehicle has stalled or lost power while in the process of driving. the first time this occurred the vehicle was traveling 20mph approximately 10 minutes into the drive. the second time this occurred the vehicle was traveling 55 mph while set on cruise control five hours into a drive. in both occurrences the display indicated to put shifter into park while the vehicle was stalled and still moving. while the vehicle was stalled the power steering and braking was disabled. after pulling over to the side of the road, placing the vehicle in park and restarting the vehicle operated normal. the ford dealership has tried to diagnose the problem twice without success. the dealership has contacted ford and they state they aren't aware of any problems of this nature. this is a very hazardous condition to occur while traveling 55mph on a curvy canyon road. i'm very concerned with continuing to drive the vehicle. | |||
| 05/21/2011 | 10160 | ||
| Taurus sho. engine quit while driving 40 mph. engine would not restart until stopped and shifted into park. ford service unable to duplicate stall or find anything to indicate it had occurred. there was no area to pull off road and had to complete action in the lane of travel. ford unable to find anything to correct. | |||