Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SERVICE BRAKES, AIR - ANTILOCK | |||||
| AS-21769 | 03/01/2011 | 10039053 | Ready | 07/06/2011 | |
| AS-21769 | 03/01/2011 | 10039053 | Ford: if there is an intermittent lack of power, surge, or hesitation while driving the brakes will override acceleration. *rm | 07/06/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 04/12/2011 | 15000 | 1 | |
| I purchased my vehicle adn after only 15,000 miles i visited the dealer for a grinding sound on the brakes. ford recommended that i had to pay for repair on the brakes because the pads were almost gone and i told them that it was impossible because i do not brake that much since i use the vehicle in the highway most of the time. after the car was repaired i had to bring the vehicle back for brake repair only after 4,000 additional miles and they told me the brakes were fine, but i told them that the brakes were failing because the i had difficulty braking and had to press them too hard to fully stop. i have almost crashed a couple of times, but i fear that if i have to perform an emergency stop while the brakes are hot i will crash. i took the vehicle for a second professionalo opinion and they told me that the vehicle is too heavy for the braking system. in addition, ford modified the brake system in 2013 models and added 30% more braking space on their rotors. i believe they know about this defect and have ignored this situation. they have worked on the car more than six times and nothing. when the brakes get hot the rotors get crystalized and then a humming grinding sound starts followed by sponge like feeling on the brake pedal. i have changed the pads in three occasions and the car has only 54,000. i am going to file a complaint with the consumer department because they refuse to take the car back. i even had to purchase a new vehicle because i fear for my safety and my passengers. please help any way you can. these people are just reckless. this is a 365 horsepower twin turbo taurus and it does not properly stop after the rotors crystalize i have tried everything with them. this is supposed to be their top of the line model. *tr | |||
| 04/12/2011 | 15000 | ||
| I purchased my vehicle adn after only 15,000 miles i visited the dealer for a grinding sound on the brakes. ford recommended that i had to pay for repair on the brakes because the pads were almost gone and i told them that it was impossible because i do not brake that much since i use the vehicle in the highway most of the time. after the car was repaired i had to bring the vehicle back for brake repair only after 4,000 additional miles and they told me the brakes were fine, but i told them that the brakes were failing because the i had difficulty braking and had to press them too hard to fully stop. i have almost crashed a couple of times, but i fear that if i have to perform an emergency stop while the brakes are hot i will crash. i took the vehicle for a second professionalo opinion and they told me that the vehicle is too heavy for the braking system. in addition, ford modified the brake system in 2013 models and added 30% more braking space on their rotors. i believe they know about this defect and have ignored this situation. they have worked on the car more than six times and nothing. when the brakes get hot the rotors get crystalized and then a humming grinding sound starts followed by sponge like feeling on the brake pedal. i have changed the pads in three occasions and the car has only 54,000. i am going to file a complaint with the consumer department because they refuse to take the car back. i even had to purchase a new vehicle because i fear for my safety and my passengers. please help any way you can. these people are just reckless. this is a 365 horsepower twin turbo taurus and it does not properly stop after the rotors crystalize i have tried everything with them. this is supposed to be their top of the line model. | |||
| 02/01/2012 | 1 | ||
| Our taurus brakes squeak loudly in either forward or reverse. they also grind when coming to a moderate stop. have taken to dealer 4 times and even have a customer case number with ford. it sounds like a 72 pinto with 200,000 miles on it; not a brand new car! ford dealer heard the noise but was told by ford that this is normal on this model. i'm afraid to drive the car and even more fearful to let my two teenage driver get behind the wheel of this car for fear something may happen while they are driving it. ford does not seem to car. i have been a loyal ford customer for years and have purchased at least 5 new fords in the last 10 years. i'm going to have to rethink that decision. no one seems to care or even wants to look farther into this even though the dealer has heard and verified the noise. they still continue to maintain that this noise is normal. *tr | |||
| 02/01/2012 | |||
| Our taurus brakes squeak loudly in either forward or reverse. they also grind when coming to a moderate stop. have taken to dealer 4 times and even have a customer case number with ford. it sounds like a 72 pinto with 200,000 miles on it; not a brand new car! ford dealer heard the noise but was told by ford that this is normal on this model. i'm afraid to drive the car and even more fearful to let my two teenage driver get behind the wheel of this car for fear something may happen while they are driving it. ford does not seem to car. i have been a loyal ford customer for years and have purchased at least 5 new fords in the last 10 years. i'm going to have to rethink that decision. no one seems to care or even wants to look farther into this even though the dealer has heard and verified the noise. they still continue to maintain that this noise is normal. | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 12/22/2011 | 4000 | ||
| Tl- the contact owns a 2011 ford taurus. while driving approximately 30 mph in rainy weather, the contact depressed the brake pedal but the brakes would not respond. the contact was able to stop the vehicle by applying extreme pressure to the brake pedal and applying the emergency brake. the vehicle was towed to the dealer. the technicians stated water had entered the brake system and caused the failure but no repair was necessary. the vehicle was not repaired. the approximate failure mileage was 4,000. kmj | |||
| 12/22/2011 | 4000 | ||
| Tl- the contact owns a 2011 ford taurus. while driving at approximately 30 mph in rainy weather the contact depressed the brake pedal but the brakes would not respond. the contact was able to stop the vehicle by applying extreme pressure to the brake pedal and applying the emergency brake. the vehicle was towed to the dealer. the technicians stated water had entered the brake system and caused the failure but there was no repair necessary. the vehicle was not repaired. the approximate failure mileage was 4,000. | |||