Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL SYSTEM, DIESEL | |||
| 10/09/2003 | 10708 | 32 | 09/15/2003 |
| Purchased a new 2003 ford f-350 super duty with the 6.0 diesel on sept.9-15. at 10,000 miles troubles began. at 20,000 2 injectors failed. between then and the warranty expiration, another 12 failed. since then, another 16 have failed. from day one, i've tried to get relief from the dealer and ford. the dealer has filed for bankruptcy and ford doesn't care. *nm | |||
| 09/02/2003 | 25 | 07/24/2003 | |
| Two years of repairs including the loss of power, brake issues, injectors repalced on these trucks, stalling while in operation, electrical problems,oil pressure problems,water in gas in all trucks several times, replacing batteries on a constant basis,won't start,relay issues, blown headgaskits and when repaired the truck continued to leak oil and darlington raceway ford said the head was warpped. | |||
| 09/02/2003 | 5700 | 2 | 03/16/2003 |
| On labor day weekend 2003 a fuel injector failed and filled the oil pan with fuel. the engine shut down and i had to be towed in. it took ford road service 3 hrs to find a tow service. the truck had 5700 miles on it. now on march 20, 2004 the truck will be going back to the dealer with what acts like the same problem. if ford knows they have a problem with a certain batch of injectors they should replace them all. *jb | |||
| FUEL SYSTEM, DIESEL - STORAGE - TANK ASSEMBLY | |||
| 09/12/2007 | 2 | 11/11/2003 | |
| In reference to our 2003 ford f-550 diesel dump truck. the first documented occurrence the problem of loss of power while on the road and running was back in 2005. the problem was finally properly diagnosed on 9/13/07 by mccafferty ford. the problem was that the lining of the fuel tank was flaking away and clogging the fuel lines, fuel pump and filter. ford's reason for this happening was that 5% or more of biodiesel was used in the tank. after much research we have found that just about all of our fuel purchased for this vehicle was manufactured by either exxon or sunoco. we have been able to obtain statements from both exxon and sunoco that determine undeniably that there is no chance any biodiesel was purchased from them. beyond those statements, sunoco has offered to not only test the fuel we saved from the tank, but will also run tests on every station we purchased from and go to their board and attorneys on our behalf with this issue. mccafferty ford has also shown their support of us, just in order to keep us happy as their customer, has credited us back half of the repair costs. these tanks are obviously faulty for some reason other than the use of biodiesel in them. customer care specialist in the escalated department told us that mccafferty ford stated that there was proof of the fact that there was 5% or more of bio diesel used and that was the sole basis of ford?s denial. no one at mccafferty made that statement to anyone. nor is there any proof of such. and, mccafferty stated that they have addressed this same issue with ford 6 or 7 times prior to our issue and that ford has been ?very uncooperative?. we can substantiate the fact that no biodiesel was ever put in this truck and she has the ability to account for, support the make-up of, and obtain documentation on every drop of fuel ever put in this truck. *jb | |||
| FUEL SYSTEM, GASOLINE - FUEL INJECTION SYSTEM - INJECTORS | |||
| 06/09/2003 | 2500 | 1 | |
| Fuel injection problems with ford 6.0 power stroke diesel engine, defective injectors installed on early production models prior to 05/03, injectors leak, break, bad o-rings. ford pulled from inventory, but built hundreds, or thousands of vehicles with the defective parts. mine broke at 2500 miles, leaked over 7 quarts diesel fuel into oil, seized turbo charger, vehicle lost power in traffic without warning. ford only replaced one injector, the remaining injectors are of the same design, and will ultimately fail, i am afraid to drive away from home. i purchased truck, 2003 f-250 for cross country trips. this is a massive cover-up by ford, the ford technicians don't know what to tell customers. there are new injectors in ford inventory, but they won't replace until it breaks,or engine seizes, or your warranty expires and you are stuck with a $3,000 repair bill or more. please help. i have researched internet. www.flatratetech.com is ford technician website, they know what is going on, but ford won't help. thank you. *jb | |||
| FUEL SYSTEM, OTHER - DELIVERY - HOSES, LINES/PIPING, AND FITTINGS | |||
| 03/22/2004 | 50000 | 4 | |
| The fuel lines on the sterling trucks i purchased (2) of them are failing causing fuel to spill out. they truck has been in for repairs of this problem four times. sterling claims they are aware of the problem but will not replace all the lines until each one goes bad. *jb | |||
| FUEL SYSTEM, OTHER - FUEL INJECTION SYSTEM | |||
| 07/21/2003 | 851 | 2 | 07/08/2003 |
| 2003 ford super duty f350 6.0 liter diesel: the first time i tried to pull my 5th wheel with this truck, it would buck furiously and i could only stop the bucking by depressing the accelerator pedal to the floor of immediately let up off the pedal. during this trip with the 5ht wheel in tow, at 815 miles the engine quit at the most inopportune times. i was climbing a 5% grade and traveling in the truck slow lane on interstate 68. i managed to get the rig to the shoulder but still in a very dangerous situation. it took 3 hours to get the rig moved to a safe location. the fuel injection control module (ficm)had failed. ford has designed this ficm no less than 4 times. the mechanic told me that i had a fuel injector misfiring since day one of this truck being in service. the truck was out of service for 5 days while repairs were made. a month later on august 8, 2003 at 2568 miles i lost a fuel injector or two and broke a rocker arm while traveling on interstate 74. the truck was out of service for another 10 days while the engine was pulled out and 27 parts replaced. with the addition of one business day for a factory recall brings the total business days out of service to 14 days. the sad part is that i traded a 2002 f350 with more problems than i care to talke about in the hopes that i could make my life a little easier with this 2003 f350. big mistake!*ak | |||
| FUEL SYSTEM, OTHER - STORAGE - FUEL GAUGE SYSTEM | |||
| 11/01/2003 | 800 | 3 | 09/25/2003 |
| Fuel gauge is erratic. will show 3/4 tank one day then the very next day will show almost full. more erratic when low on fuel. moves from 1/8 of a tank to below the red empty hash mark over night while sitting. fuel gauge can not be trusted to provide accurate fuel levels. *la | |||