Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| OTHER | |||
| 03/20/2006 | 90000 | 1 | 03/31/1998 |
| I have a 1998 ford windstar in which i recently had to replace an oil pan because the mechanic told me that it had warped and was causing an oil leak on the exhaust system. no one has ever heard of a faulty oil pan is there anyone else with this problem?*jb | |||
| 10/25/2004 | 1 | ||
| My heating was working intermitently so i brought the vehicle to crown ford in lynbrook to diagnose the problem. i was told that the head gasket needs to be replaced. the radiator also needs to be replaced due to the head gasket leaking into it. cost for the repair would be approximately $2300. there was a recall on previous years vehicles and there are many tales of woe regarding this problem posted on the web. i don't believe ford has fixed this problem sufficiently for the vehicles produced after 1996.*ak | |||
| 08/15/2003 | 0 | ||
| When we purchased the van, we also bought a diamondkote warranty ,for 499.99$ and told at the time of purchase that is was a good warranty.we then found out that we should not have been sold the warranty and plaza ford lincoln will not honor it, we can't even get a refund, so we spoke to someone at diamondkote and this person told us that we should not have been sold the warranty and have been trying to get a refund ever since,either from plaza ford lincoln or diamondkote. i had intentions of suing ford motor company two years ago when my husband took my two daughters to halifax, because my 8 year old had cancer at the time, she had a appointment at the i.w.k hospital and it was by the grace of god that thay were not killed when the front suspention spring broke in which case my husband lost steering. i spoke to a lawyer who sadly told, because there was no death or injury there was nothing he could do,well my 8 year old who is now cancer free was so scared, she still gets very scared to get in a vehicle. i could go on but for now this is just the begining. i am going to pursue the matter of the diamondkote warranty further,and possibly more.we have had alot of vehicals before but never a ford with as much trouble as this has been. | |||
| 06/15/2003 | 54000 | ||
| I purchased my 1998 windstar with approx 20,000 km on it in 1999. just after the warranty expired (at 60,000 km) i noticed 2 large bubbles in the paint on the two front doors. i took the car to the ford dealership where they agreed to pay 80% of the cost of repainting. this was not entirely agreeable to me but i felt i had no choice. my vehicle how has 86,000 km on it and the paint is peeling on the roof and around the sliding door. i have contacted ford canada but have not heard back from them as yet. other problems encountered include having to replace a motor for the power windows, the fan mechanism (the blower would not move off of defrost), a leaking brake cylinder as well as what i would consider standard maintenance such as brakes, tires. i am also having intermittent problems with the electrical system eg. the warning bell signalling that the lights have been left on or the keys are in the ignition goes off for no reason. this then prevents me from being able to lock the vehicle. | |||
| 08/15/2003 | 62800 | ||
| The first item listed under other was for a power steeringn leak, which ended up being a power steering rack that needed to be replaced. my car had just gone out of warranty, so a portion was paid for by ford. i also had to get a front end alignment when the new rack was put in. the next day i drove it and it was making the same noise as before. i returned to the dealer where it was determined that they also need to replace the return hose for the power steering. they said they missed that and didn't charge me anymore. my service advisor is an extremely nice and understanding person. august 2003 problems with the rear brakes and master cylinder. the car is not at a ford dealer. that repairis 615.00. i have more problems, but these are the two big ones and the brakes are the current issue. | |||
| 12/15/1999 | 50930 | ||
| A/c oct. 99 $168.98, dec. 99 $134.40 suspension july 01 $664.61, dec. 99 $515.85, jun 01 $61.78, body jun 01 $443.61 other cd player jun 01 $19.50 and $366.86 turn signal jan 02 $161.04 dome light jan 02 $84.02 jan 02 $89.72 door oct 99 $134.52, mar 03 $285.07 steering sept.02 $258.82, mar. 03 569.32 computer controls sept. 00 $106.02 engine jan 02 $784.75 coolant smell (found front cover gasket leaking) sept. 02 85.95 (told throttle body worn out, sold me update computer software, seams to run better) currently in shop for check engine light and a/c system intermittent. mechanic found engine problem, says main bearings or crankshaft bad, possibly due to coolant in oil system from january 02 problem | |||
| 05/15/2001 | 37000 | ||
| This van has all the defects and complaints listed on thegovt. recalls the nhtsa site and others ihave too much info to put on this site if there is anyone i can send my complaint to please let me know iam putting it back into the shop again ive been thru a nightmare along with trying to assure my 4 kids that they were safe in this van thankyou angela wallace and by the wat the dealer that sold me this van will not cooperate at all | |||
| 11/15/2003 | 40000 | ||
| Paint is peeling on roof, and sides of the vehicle | |||
| 07/15/2001 | 74000 | ||
| Some type of computer chip failed that enable the vehicle to shift gears. vehicle was taken to dealership and was repaired at no cost to me. we were told by the service advisor that a recall was done on the part. however i was never notified, the amount of the repair was unknown. now the paint is falling off & rusting everywhere! started to rust on top of the van roof then paint started "chipping" on the roof side, was small at first then one day we had a lot of rain and all of the sudden at the end of the day i noticed a lot more paint missing. i take excellent care of my vehicle and this is not usual for any of my cars. | |||
| 07/15/2003 | 0 | ||
| I bought this van because of the clean condition of it . i have the 3.0 ltr engine which has been excellent. the transmission so far is ok. steering is a dangerous mess with almost everything new and 3 alignments. if you take your eyes off the road even for a second you can end up in a ditch. my wife & i both went off the road in a 1 month span. we both have excellent driving records. the front end seems ok to ford. something serious is wrong with the steering. won?t let my wife drive it anymore. has a little vibration that you cannot get rid of. sending this to you because i called ford and they said there was no safety recall or any steering issues with that van. had a service bulletin in front of me at that time stating there was. but that is not the problem. ford denied the all of the above. am afraid to sell to someone because i think someone will get hurt. don?t know why ford keeps putting in the same bad parts year after year. i have had all the dome light problems and door locks etc. they will still say no problems. bought it used at a good price thinking it was a bad tire causing the problems. if accident occurs will seek damages | |||
| 02/15/2003 | 60000 | ||
| Paint is flaking from roof and driver's side door. progessiveley getting worse. | |||
| 02/15/2003 | 0 | ||
| Paint is peeling off of van interor remain on panel shows door open when its not and the lights will not go out until you reach about 20mph try driving at night with this. | |||
| 04/15/2000 | 37000 | ||
| Paint is peeling off large areas of roof and sides | |||
| 05/15/1998 | 0 | ||
| The paint on the roof of the van is peeling that it looks like someone took a can opener to it. | |||
| 04/12/2003 | 1 | 02/28/2003 | |
| Loss of front right wheel while driving.*mr while driving the front passenger side wheel separated from the vehicle. the separation caused damage to the front passenger side fender. it was later determined the wheel in question separated from the vehicle as a result of inappropriate clamping force to the assembly. it also appeared that the lack of clamping force was the result of an under torqued wheel or a wheel and a brake rotor combination the was inappropriately seated. the rear wipers were defective and the air conditioner was inoperative. *nlm *jb | |||
| 11/03/2001 | 60000 | 1 | |
| When a turn was made or the brakes were applied there was a loud popping noise. the location of the noise was unknown, therefore the dealer was unable to correct the problem. *jb | |||
| 12/01/2001 | |||
| While driving the door chime will go off intermittently, interior lights come on as well. please provide additional information. mr | |||
| 12/01/2000 | 04/01/2000 | ||
| The interior courtesy lamps do not go out when doors are closed. door ajar light comes on. ford is well aware of this problem and its a safety issue as driver cannot see during night driving unless fuse is pulled. interior lights cannot be shut off with the dimmer switch!!.. dealers play dumb when you discuss this issue. three neighbors have same problem. this is an accident waiting to happen!!!!!!!!*ak | |||
| No summary listed for above vehicles. *ak | |||
| 06/09/1998 | 3 | 11/02/1997 | |
| While driving there is excessive smoke coming out of the tail pipe, mechanic does not have solution for consumer concern. *ak dealer replaced defective bank #2 hego sensor. but consumer states problem still exist. door light on dash board illuminated. a special part was ordered. *tt | |||
| 09/23/2001 | |||
| While driving vehicle stalls. when vehicle shuts off, engine check and battery lights come on.*ak | |||
| 06/20/2001 | 1 | 08/01/2000 | |
| This van is 3 years old. corrosion most likely caused the problem with strut rods & sway bar links. obviously this manufacturer was not concerned with quality b/c of all these problems. the ford company will not reimburse me (my van is no longer covered by factory warranty) unless they issue a recall on any particular problem. i just don't understand why i would have all these problems with a vehicle that was less than 2 yrs old when the problems started. maybe you can't help me, but i wanted to lodge a complaint.*ak | |||
| 05/01/2000 | |||
| Never notified of any defects as on nhtsa website | |||
| 10/20/1997 | 2 | 08/01/1997 | |
| There have been several recalls issued and i was not properly notified. by looking at the recalls i think that i may have been charged by the dealership for a recall issue. | |||
| 06/04/2000 | 04/01/1999 | ||
| Contacted ford, they don't seem to want to fix this problem because warrenty is out. vehicle two years old. should not have this problem. no safety defect listed within summary. *ak | |||
| 01/09/2000 | 1 | 10/01/1999 | |
| No summary listed for abov evehicle. *ak | |||
| 01/01/1998 | 50 | 01/01/1998 | |
| Faulty fuel gauge failed. yh | |||
| 12/01/1999 | |||
| No summary listed for abov evehicle. *ak | |||
| 09/10/1998 | 1 | 02/10/1998 | |
| Front passenger side weather strip failed. | |||
| 09/01/1998 | 1 | 08/01/1998 | |
| Inaccurate gas guage - guage only goes up to 3/4 full. when guage shows empty, there's still 1/4 tank of gas. | |||
| 11/20/1998 | 2 | ||
| Was traveling 35mph when brakes were applied, the brake pedal went to the floor. happened twice. took to dealer & mechanic could not locate problem. intermittent problem. *ak | |||