Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEAT BELTS | |||
| 05/12/2010 | |||
| Tl- the contact owns a 1999 ford windstar. the contact stated that the driver side rear sliding door will not close. the vehicle was taken to ford and they replaced the alternator but it did not solve the failure. the contact also stated that her abs light comes on and stays on. she also stated that the driver side front seat belt get covered with oil everytime it retracts. the dealer has been unable to repair the failures. ford motor company will be contacted. the failure mileage was unknown. the current mileage is approximately 95,000. rd | |||
| 01/01/2007 | 160000 | 1 | 04/01/1999 |
| Tl*the contact owns a 1999 ford windstar. the contact stated that the front driver side seat belt and the rear middle seat belt will not lock. ford stated that nothing could be done because it was not a safety issue and advised her that she would be responsible for any costs. the current mileage is 169,000 and failure mileage was 160,000. | |||
| I contacted ford corp. 3 editions of owners manual says 99 windstar comes with auto.lock.retractors on the 3 pt seatbelts... (how many 99 windstars are on the road?) ford sales information book (which every salesmen gets) says alr is standard equipment on 99 windstar. (how many dealerships & how many salesmen, not to mention mgmt?) thousands of drivers t h i n k they have this safety feature and its not there (but it's in writing... in their owners manual). ford won't change the belt retractor for me. please respond. ps i was told by ford engineer todisregard bigbird safety card. alr's did not apply to my car. they wouldn't even send me anything that my existing seatbelts are safe and properly working... i guess putting it in writing means nothing.. so much for ford means safety first. *ak | |||
| 05/01/1999 | |||
| The ford windstar does not have the switchable retractor seatbelts installed on the exterior, rear lap and shoulder belt combination seatbelts; although ford paperwork shows that as standard feature in the 1999 windstar and the owner's manual on this vehicle says that this type of seatbelt is installed. the manual describes the method of installing a child safety seat as though this type of seatbelt is installed (page 130 - 142 in owner's manual). if the installation of the car seat is made according to the owner's manual the car seat will not be secure. this is because an emergency locking retractor is used on all seats in the windstar. i verified this with doree collett at 312-324-8914 (a child car seat safety consultant). the installation of the child seat in the rear windstar seats can be made safe with a locking clip until the correct seatbelts are installed. i have contacted the manufacturers customer service numerous times. i was told the owner's manual is only a general guide and that it will not tell me what is on the vehicle. this may be true, but car seat instructions direct owner's to refer to vehicle owner manuals for installation and as i've stated previously - following these instructions would direct a person to make an unsafe installation of car seats. (note: it took me a great deal of time and persistance to even begin to get help from ford on this issue. i am now using the locking clip, but i am certain other kids are securred iaw the owner's manual and are not safe). feedback on my report/analysis or action being taken would be appreciated.. *ak | |||
| SEAT BELTS - FRONT | |||
| 07/07/2004 | 1 | 04/07/1999 | |
| Seatbelt on passenger side (front seat) of 1999 ford windstar rubbed plastic sleeve (where seatbelt retracts down into doorpost cover) causing excessive wear on the plastics edge causing it to be rough and jagged, which caused 1/4 of fraying into the edge of the seatbelt which continues to cut into the belt with each use. there seems to maybe be some kind of defect with the design. the drivers side has a warped (not supposed to be like that) plastic piece above the belt which pushes the belt away from the edge of the sleeve (hard to describe), making it not rub against the edge of the sleeve, so no problems with the drivers side seatbelt has developed.*ak | |||
| 11/27/2003 | 200 | 9999 | 12/23/1999 |
| The front seat belts get lightly pinched between the interior door panels lower storage bin and the carpet on the floor. this can cause someone to think that their seat belt is on correctly when in fact it is not providing them any protection at all. the 12-18 of excess slack that is caught between the interior door panel and the carpet could allow a person to not be secured tightly in place during an accident.*ak | |||
| When moving rear seat to middle position behind driver, there is no place to buckle the lap belt. in the rear position there is, vehicle is adverstised and owners manual shows that you are able to swap middle and rear seating. this is a serious safety defect. | |||
| SEAT BELTS - FRONT - ANCHORAGE | |||
| 1 | |||
| The vehicle's seat belts do not lock. yh | |||
| Vehicle came with a different type of seatbelt than what it was stated in the owner's manual.the manual stated that vehicle should have the automatic retractable seatbelt. *ak | |||
| SEAT BELTS - FRONT - BUCKLE ASSEMBLY | |||
| 2 | |||
| Front passenger seat belt latch did not lock into the buckle assembly. consumer took vehicle to a repair shop to fix the seat belt last year. two weeks after the repair seat belt failed again. consumer recently contacted the dealer, who informed him seat belt could be fixed at consumer's expense. problem was not fixed because the consumer was unable to pay the amount that the dealer required to fix the seat belt. *ak | |||
| 05/05/2002 | 1 | 04/26/2002 | |
| While driving 55 mph consumer applied brakes. then, lost control of vehicle. vehicle went into ditch and rolled. rear passenger's side seatbelt latch plate broke, and passenger suffered 11 fractures/ driver suffered minor injuries. vehicle was totalled.*ak it appears the seat belt on the second row captains chair did hold during part of the rollover because occupant had marks from the seat belt *yh | |||
| 04/11/2001 | |||
| Driver's side buckle harness has broken with normal use. dealer has been notified.*ak | |||
| 06/29/2000 | 5 | ||
| Passenger's rear middle row seat belt malfunctions when a css is buckled. a week later, seat belt will unbuckle, which won't restraint css properly. dealer is replacing the buckle. *ak | |||
| SEAT BELTS - FRONT - WEBBING | |||
| 07/07/1999 | 07/01/1999 | ||
| Rear and the middle shoulder seat belts get tight on the consumers when putting the seat belts on. consumer have to keep taking the seat belt off and keep putting back on because everytime he moves the seat belt gets tighter. *ak | |||
| SEAT BELTS - REAR | |||
| 10/06/2006 | 77500 | 1 | 10/06/2006 |
| Dt*: the contact stated upon purchase of the vehicle it was noticed the black clip on the seatbelt of the rear driver side seat was fractured causing the seatbelt to be inoperable when attempting to install a child safety seat. the vehicle was driven to the dealer who determined the entire seatbelt needed to be replaced. | |||
| 08/02/2003 | 65000 | 1 | |
| Consumer noticed about three days ago that the right seat belt on the middle bench seat did not latch. the consumer will contact the manufacturer. *ak the seat belt did not always latch. the consumer did not allow anyone to sit in the seat. *scc *jb | |||
| 08/01/2000 | 5 | 04/01/1999 | |
| The rear seatbelts on both sides have cracked when installing car seats, it has happened to each side once, reported to ford, no reply, replaced by dealer. i should not be able to break this piece putting in a car seat and tightening it. other probem, several times vehicle has died at a stop in major intersections and then will not re-start, will turn over but not fire, like it is out of gas. had it into dealer twice and they say they cannot find a problem. | |||