Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING - COLUMN LOCKING - ANTI-THEFT DEVICE | |||||
| 98241 | 12/07/1998 | 604053 | Diagnostic service tips on passive anti theft system ( pats ). *yc | 03/16/1999 | |
| STEERING - HYDRAULIC POWER ASSIST - POWER STEERING FLUID | |||||
| 0156 | 03/19/2001 | 619435 | Some vehicles may exhibit a power steering fluid leak from the end seals of the steering rack and pinion. *tt | 05/30/2001 | |
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||||
| 17744 | 04/01/2004 | 10008240 | Power steering noise. *tt | 07/23/2004 | |
| 14211 | 01/01/2000 | 620386 | Some vehicles may exhibit a power steering grunt noise or shudder on slow turns. a new power steering line has been released that will minimize the condition. *tt | 08/07/2001 | |
| 13858 | 03/01/2001 | 620277 | Some vehicles may exhibit a power steering grunt noise or shudder on slow turns. engineering is investigating. *tt | 07/23/2001 | |
| 0145 | 03/05/2001 | 619422 | Some vehicles equpped with a 3.8l engine may exhibit a power steering grunt noise while turning. *tt | 05/30/2001 | |
| 14522 | 12/01/2000 | 616851 | Some vehicles may continue to exhibit a power steering grunt noise after replacing the yf2z-3a719-aa power steering hose per special service message 1421, and after performing bleed procedures. *tt | 03/14/2001 | |
| 14211 | 06/01/2000 | 613904 | Exhibiting a power steering grunt noise or shudder on slow turns. *tt | 09/21/2000 | |
| 8119 | 03/01/2000 | 612660 | Some vehicles may exhibit a power steering grunt noise or shudder on slow turns. engineering is investigating. *tt | 06/12/2000 | |
| 13858 | 02/01/2000 | 612457 | Some vehicles may exhibit a power steering grunt noise or shudder on slow turns. engineering is investigating. *tt | 06/08/2000 | |
| 8119 | 02/01/2000 | 612312 | Some vehicles may exhibit a power steering grunt noise or shudder on slow turns. *tt | 06/07/2000 | |
| STEERING - RACK AND PINION | |||||
| 14603 | 01/01/2001 | 617990 | Information on vehicles exhibiting power steering and pinion leak. *jb | 04/03/2001 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 08/18/2012 | 106000 | 1 | |
| Lived in the salt belt state of il. when i was driving, front subframe falling off and some components were touching the ground due to severe front subframe rusted out. i lost steering control and gear control on a multiple lane road. ford has never sent any notice to me regarding any recall. this is a known issue via nhtsa action number: pe10026 and i would like ford to repair the rusted subframe and all other broken components directly caused by subfram falling off. ford refused to provide any car rental by saying ?this is an old recall and we do not give car rental now?. *tr | |||
| 08/18/2012 | 106000 | ||
| Lived in the salt belt state of il. when i was driving, front subframe falling off and some components were touching the ground due to severe front subframe rusted out. i lost steering control and gear control on a multiple lane road. ford has never sent any notice to me regarding any recall. this is a known issue via nhtsa action number: pe10026 and i would like ford to repair the rusted subframe and all other broken components directly caused by subfram falling off. ford refused to provide any car rental by saying | |||
| 02/21/2008 | 85243 | 1 | |
| Subframe gave out, engine dropped and car was towed to my home.i had just exited a highway going 55mph. i was driving the to car to attend a work related event early evening. i drove past the entrance and proceeded to turn around on the road. as i approached the intersection the van lost power. i stopped being able to steer and brake. i turned hard on the steering wheel to move off the road. i was able to pull into a turn lane and fortunately there was very limited traffic on the road. the car came to a full stop on its own and there was a loud scrapping noise coming from under the front of the car. i was towed to my home. the tow driver stated the subframe had given away and was dragging on the ground. it required a flat bed truck to tow. my mechanic confirmed the subframe had collapsed . the cost to fix was prohibited and i was concerned about the safety of the vehicle i contacted ford about the problem and they responded that there was no recall at that time. the car remained in the driveway in the event there was a recall on the vehicle for over one year. i finally decided to donate the car having not been contacted by the manufacturer. i was contacted that there was a recall identifying the problem in 2011 i am filing this complaint due to the fact that i was financially disadvantaged by the delays of the manufacturer to identify and notify me of the recall in a timely fashion. *tr | |||
| 02/21/2008 | 85243 | ||
| Subframe gave out, engine dropped and car was towed to my home.i had just exited a highway going 55mph. i was driving the to car to attend a work related event early evening. i drove past the entrance and proceeded to turn around on the road. as i approached the the intersection the van lost power. i stopped being able to steer and brake. i turned hard on the steering wheel to move off the road. i was able to pull into a turn lane and fortunately there was very limited traffic on the road. the car came to a full stop on its own and there was a loud scrapping noise coming from under the front of the car. i was towed to my home. the tow driver stated the the subframe had given away and was dragging on the ground. it required a flat bed truck to tow. my mechanic confirmed the subframe had collapsed . the cost to fix was prohibited and i was concerned about the safety of the vehicle i contacted ford about the problem and they responded that there was no recall at that time. the car remained in the driveway in the event there was a recall on the vehicle for over one year. i finally decided to donate the car having not been contacted by the manufacturer. i was contacted that there was a recall identifying the problem in 2011 i am filing this complaint due to the fact that i was financally disadvantaged by the delays of the manufacturer to identify and notify me of the recall in in a timely fashion. | |||
| 03/17/2012 | 156219 | ||
| Lived in the salt belt state of pa. frame rusted out and i lost steering control and almost had an accident.this is a known issue via nhtsa action number: pe10026 and i would like ford to recall and fix this at thier cost. | |||
| 01/22/2011 | 97000 | ||
| Tl* the contact owns a 1999 ford windstar. the contact stated while driving 10 mph and attempting a right turn, the steering wheel would not turn because the cradle that held the motor was severely rusted and causing the motor to fall to the ground. the contact towed the vehicle to his residence where it was inspected by an independent mechanic. the mechanic concluded that the rusted cradle was causing the failure and would need replacing. the vehicle was not repaired. neither the dealer nor manufacturer was contacted to report the failure. the failure mileage was 97,000. | |||
| 03/08/2011 | 119101 | ||
| Tl* the contact owns a 1999 ford windstar. while driving approximately 5 mph, the vehicle and steering wheel began to wobble excessively. the vehicle was not taken to have the failure diagnosed and was not repaired. the failure and current mileage was 119,101. | |||
| 03/08/2011 | 100000 | ||
| Tl-the contact owns a 1999 ford windstar. while driving approximately 5 mph the vehicle began to wobble. the contact also stated the steering wheel began to violently shake. the vehicle was not taken to have the failure diagnosed and was not repaired. the failure and current mileages were 119,101. sm. | |||
| 02/02/2011 | 100000 | ||
| Tl* the contact owns a 1999 ford windstar. the contact was driving approximately 10 mph when the vehicle began pulling to the right abnormally. the contact then received notification of a manufacturers steering recall and the vehicle was taken to the dealer who advised that the vehicle was not repairable. the dealer offered to buy back the vehicle but later advised that the vehicle was able to be repaired. the vehicle was not repaired. the vin was unavailable. the current mileage was 105,000 and the failure mileage was 100,000. | |||
| 02/02/2011 | 100000 | ||
| Tl-the contact owns a 1999 ford windstar. the contact stated that while driving approximately 10 mph, the vehicle began pulling to the right. the contact received a recall notice for the steering (nhtsa recall information not available); the vehicle was taken to an authorized dealer who stated that they could not repair the vehicle. the dealer offered a buyback price to the contact. the dealer went to the dealer who stated that the manufacturer changed their minds and would instead repair the vehicle. the contact did not feel comfortable about the manufacturer's change from the initial scrapping of the vehicle to repairing it. the vehicle had not been repaired. the vin was unavailable. the current mileage was 105,000. the failure mileage was 100,000-bk | |||
| 10/01/2010 | 135000 | ||
| I bought a 1999 ford windstar lx it had 130000 miles on it when i bought it it was making a weird noise when i would turn so i had the power steering pump replaced but it continued to make the noise then a couple months later it became very hard to steer almost imposible to turn and still making the noise so i am now being told its the rack and pinion and also being told by a few different mechanics that they have seen this problem b4 its very unsafe because its all of a sudden you cant turn the wheel as im investigating further about this problem there is other similar complaints something has to be done now im going to try to replace it but am looking at purchasing a used one and am concerned that it will have the same problem and i might not be able to turn causing a major accident so to me this is a major saftey issue that should be addressed to ford | |||
| 11/09/2010 | 77749 | ||
| Noticed vehicle unstable while driving. diving left or right during acceleration and braking. upon investigation found complete rust-through separation of sub-frame at rear body mount on passengers side. right control arm mount on sub-frame is also badly rusted. entire subframe is able to move front and back on the passengers side resulting in erratic vehicle movement while driving. fortunately we caught it before something really bad happened, but this is definitely a safety defect, and could have had disastrous results. | |||
| 10/10/2010 | 188000 | ||
| 1999 ford windstar lx. engine cradle failure at mount point passenger rear. reference ntsha # pe10026. i am in the same situation. the passenger rear engine cradle mount has failed causing steering problems and loss of control. the passenger tie rod and control arm are now bent. at this point the vehicle is not safe, but i am forced to drive it. the vehicle is pulling severely to the left. this condition is worse on accelleration due to the bent steering components. the failure occurred while driving @ 50 mph causing difficulty steering. | |||
| 03/14/2010 | 162000 | ||
| Took my van into midas for an oil change, the machanic called me out and showed me the k frame is rotted and hanging off the vehicle on passenger side of vechile. this is also caused additional front end damage. mechanic told us do not drive this vehicle. it has been sitting in the front of our house since. | |||
| 02/18/2010 | 97700 | ||
| Ford windstar cracked axle in california. had ford replace the axle----this was not under a recall notice 6 months ago. as it was announced today, we are amazed that california would not be considered a cold weather state (poor designation, given that cars move). we frequented lake tahoe (calif), sierra nevadas (calif), and nevada (have to cross thru snow to get there) in our family's minivan. our repair is already paid for & van sold (this scared us) so my memo is not for my family, but for everyone in the state of california. please reconsider & add ca to your recall. | |||
| 03/01/2010 | 177000 | ||
| Tl*the contact owns a 1999 ford windstar. while driving 50 mph the vehicle lost power steering. the contact has not had the power steering diagnosed. the failure mileage was 177,000. | |||
| 08/10/2004 | 60000 | 1 | |
| Ford windstar xl 1999- front end clunking noises serviced 3-4 times before it was fixed. repeated repairs to various front end components replaced at my expense including power steering pump, rack & pinion, tie rods, u-joints costing $2000 or more. continue to suffer from groaning, noisy, & stiff steering. also ongoing engine pinging upon acceleration after numerous repairs. random power sliding door function. metallic rattling, jingling noises from under car both when idling & driving. *tr | |||
| 07/01/2008 | 116387 | 1 | |
| The front sub frame dropped down due to rust at the rear attaching points. this caused a loss of steering. the vehicle is a 1999 ford windstar van. i called ford motor company & they said there was nothing they could do, that there is no warranty or recalls for this problem. it seems that this is a serious safety issue. although there was no accident or injuries, it could very well have caused a serious accident. *tr | |||
| 12/02/2006 | 51775 | 2 | |
| Dt*: the contact stated while the vehicle was driven 30 mph, there was a popping noise, and the steering shifted pulling the vehicle to the right. the vehicle was driven to the residence, where the contact inspected the steering and found the steering was turned to the left. when the vehicle was taken to a local mechanic, the vehicle was put onto a lift. the subframe was found to be rusted out and had a fracture. the front left tie rod was bent due to the frame failure on the opposite side. the sub frame section supporting the engine and transmission and the left outer tie rod were replaced. the manufacturer was notified. | |||
| 01/26/2006 | 5 | ||
| 1999 windstar,. paint peeling on front hood, replaced the following: transmission (4 times), inner and outer tie rods (2 times) power steering system, intake manifold gaskets and system(twice), interior lights that flicker intermittently and stay on for periods of time for no reason.*ak | |||
| 10/01/2004 | 7 | ||
| Transmission problem with 1999 ford windstar on several occasion. *bf (transmission slippage) these problems have existed since the vehicle was first purchased; engine trouble, vaporization leaks, and a broken gear. there were also worn front brakes, steering was inoperative, and there was a vacuum leak due to the upper intake manifold. *sc *jb | |||
| 08/12/2004 | 1 | ||
| When the consumer made a turn, the vehicle made a noise. please provide further information. *jb | |||
| 12/01/2003 | 47000 | 1 | 04/12/2001 |
| Consumer states that she lost control of her vehicle after the steering went out. she indicated that his was not the first time. the first time this occurred the vehicle was repaired by the dealer. now it has gone out again causing her to hit a wall in the garage. the vehicle started pulling to the left and the consumer could not bring it back. the air bags did not deploy. *nm the dealer claimed they repaired the vehicle but the invoice didn't state what was replaced. *nm | |||
| 08/24/2003 | 30000 | 2 | 03/26/2003 |
| The consumer stated the vehicle rolled off a hill, went across the highway into a field there was damage to the drivers door and the muffler. the second time the incident happened the vehicle was in the consumers driveway and crashed into a tree, the vehicle sustained damaged to the fender. in both cases the consumer stated the air bags did not deploy. the steering wheel never locked on the vehicle as well. *ak *jb | |||
| 11/15/2003 | 76000 | ||
| * vehicle leans since purchased sept 13, 2003. * allignment problems. * transmission does not properly change gears. * low treads on tires. * a frame problems. * suspension steering makes a clunking noise. * brakes must be pumped to stop, and make a ticking noise when applied. * vehicle has overheated. * power steering fluid leaked. * gears do not shift properly. * primer scotch guard on seats wearing after coat applied. | |||
| 07/15/2003 | 58032 | ||
| Heat failed in july, pin to flap in evaporator case assembly had broken off. whole assembly has to be replaced requiring tearing apart the dashboard. part alone cost $326.40 check engine light kept coming on - found pressure leak at gasket. had complained about engine sluggishness for years and was told the computer could find nothing wrong...after gasket was fixed, no more engine sluggishness. ford would not cover saying the problems could not be tied together to justify warranty repair!! power steering went. first attempted flushing system. after failed again, replaced pump, after that did not fix the problem, had to replace entire system. ford replied to my request for coverage that this was the first case they had heard of this problem in a windstar and to keep my receipts so that i might get consideration if they do something in the future. i feel these problems are excessive for a 50,000 mile car...ford agrees but says the average number of problems is much lower so they still class their car as very reliable!!! | |||
| 04/15/2003 | 75000 | ||
| We purchased the 1999 windstar in dec 1998. from the first weeks of ownership, we have complained about the transmission. dealer changed transmission fluid and said nothing was wrong. problems were as follows: loud clunks when shifting from park to reverse, while foot pressing firmly on brake pedal; transmission hesitates when down shifting going around corners; as a passenger i felt as if the whole car was lunging causing dizziness to motion sickness (did not occur while i was driving); hard shifts between first & second; rear window wiper failed; power steering pump replaced which caused the rack & pinion seals to fail, which resulted in a new rack installed; egr valve rubber boot kept popping off until i placed a small hose clamp to hold it in place; check engine light stays on every since 15,000 miles; o/d button never worked; o/d light flashed repeatedly minutes prior to the transmission going out. now the ford dealer said i needed a new upper plenum, egr valve, pfe, valve cover gasket, battery cable and this was found while checking the transmission problem. i told them to forget it! $3k is enough to spend on a five year old car! this is all i can think of at this point. | |||
| 05/15/2003 | 63000 | ||
| We have taken this van in for repair fivetimesin one year. the first month we had it the head was replaced. the power steering has gone out for now the fifth time. i actually lost controlof the vehicle due to beingunable to turn the steering. my husband has to drive me everywhere because only he can turn the steering wheel. each time we take it for repair we are charged a deductible and i can not do this anymore. this is obviously a lemon. marshall mize ford in chattanooga tennessee is where the vehicle was purchased in january of 2001. they also have performed all service on this vehicle. ford has not been understanding of why my payments have been late, but when you are having these kinds of issues such as electrical, transmission, air conditioning, and engine malfunctions, it does not take a genius to figure out why a woman with a family who depends on this vehicle as reliable, safe means of transportation is having difficulty. maybe if their product was of better quality, my children would be in a safe vehicle, and ford would get their money on time. | |||
| 07/15/2003 | 54000 | ||
| Left rear and left front hub and bearing assemblies began making loud humming/grinding sounds suddenly at 51,000 miles. ford dealership diagnosed and replaced defective hub and bearing assemblies for the standard price as it is no longer under warranty. this item should last much longer without failing. steering pump began intermittently making whining/hissing sounds when the slightest turning input was applied. by the time the failed power steering pump was diagnosed, and the whining was constant, it had caused the rack and pinion seals to fail and steering fluid to leak from the rack and pinion sleeves. when steering fluid got low and steering was no longer power assisted, my wife almost had a collision with a vehicle full of children. not trusting ford anymore, i ordered the parts myself and hired a local mechanic to replace the power steering pump and rack and pinion. in most vehicles these components should last beyond 100,000 miles. upon further investigation i found that failing power steering pumps, leading to failed rack and pinion seals, is a consistent problem on 1999 windstars, and that ford is aware of the problem and trying avoid addressing it. | |||
| 04/15/2003 | 74500 | ||
| Transmission is primary issue has shifting problem at low speed, has over 8 tsb on the issue and has new transmission installed but still have problem the other issues are clearly common for this model as well, but this transmissionand fords lack of support from their service and dealers is unacceptable. | |||
| 05/15/2000 | 18383 | ||
| The transmission went out again on 6-21-03 with just under 60000 miles on van. both transmission failures wre sudden without any warning slippage etc. both trans failures left the vehicle with no forward gears, but reverese worked each time. the fluid has been changed properly and the van is well maintained. | |||
| 10/21/2003 | 70000 | 100 | 10/18/2002 |
| Steering makes a groaning or rubbing type of noise when turning the steering wheel. doesn't seem to have any impact on performance of the steering but is a god-awful noise and i don't know what it is!!!*ak thanks!! | |||
| 01/15/2004 | 60000 | 1 | 05/10/2000 |
| Grinding noise when turning. *la | |||
| 07/16/2003 | 1 | 04/29/2000 | |
| My 1999 ford windstar began to make loud grinding noises when the steering wheel was turned in either direction. i immediately took it to the dealershipwhere it was purchased. i was told that the rack and pump would have to be replaced. *ak replaced and the cost would be $1295.00. the vehicle has only 38,000 miles and has exceeded the three year warranty. | |||
| 08/27/2002 | |||
| Consumer stated that the power steering fluid constantly leaks diminishing ability to proper control vehcile while driving. mechanic advised that the steering shield failed causing the fluid loss. mr | |||
| 05/12/2002 | 4 | 12/01/1998 | |
| While driving vehicle began to make a loud grinding sound that became worse as consumer was driving, consumer was informed by a mechanic that the steering could have been lost, however the steering did go out briefly in dec and may, also the steering column was worked on nov 16, but consumer was informed that the 2 problems were not related, also there was a popping noise around the windshield, which was determined to be pillar molding warped.*jb | |||
| 04/21/2002 | |||
| On two separate occasions steering momentarily locked up while driving. feel free to provide any further information. *ak | |||
| 11/01/2000 | |||
| When making a turn steering would make a real loud noise. soon after that steering was very difficult to turn and noise continued. contacted dealer, and dealer was not willing to do anything. *ak | |||
| 01/01/1999 | 4 | ||
| Consumer has a few problems with vehicle & it has been to the dealer 4 times. the sliding door doesn't shut completely & the steering has a noise from the inside around the dashboard. manufacturer is aware of the problem, but has no remedy.*ak | |||
| 01/21/2000 | 09/03/1999 | ||
| Steering wheel was making noise while turning. also, a clunking noise was coming from the engine. dealer repaired problem under warranty. *ml | |||
| 12/21/1999 | 04/01/1999 | ||
| On the 21st of dec 99, my wife was involved in an accident in our windstar. this accident could have been avoided if the horn were useable. the way the horn button is now you will have a difficult time trying to find the exact spot to push to get the horn to sound. when time is critical in the outcome, searching for that exact spot isn't a player. this was the case on the 21st. when an individual tried to cross the highway he hit our van on the right side causing $6500 in damage. prior to the impact she tried to hit the horn but could not find it when it was needed most. we are almost 100% positive that if she could have found the horn she could have sounded it, and the other driver would have seen her coming. luckily my 18 month old and 5 yr old daughters were not with her at the time. now i have a $30,000 minivan that will never be of any value again. sure it will be fixed, but who would ever want a vehicle like that that has had extensive damage. i guess thats my loss though. | |||
| 02/16/1999 | |||
| Consumer has been experiencing ongoing problems with following parts: 1. automatic transmission slipping in lower speed; 2. steering would make a popping noise only in wet conditions, and 3. starter woud grind when starting vehicle. dealer/manufacturer notified. *ak | |||
| STEERING - COLUMN | |||
| 08/24/2003 | 2 | 03/26/2003 | |
| When parked on a hill, the vehicle rolled back. *bf when the vehicle rolled, it went a big field and caused damage to the drivers door and muffler. the second incident, the vehicle was sitting in the consumers driveway on a little hill when it rolled and hit a tree and caused damage to the fender and bumper. the consumer stated when both accidents happened the air bags never deployed. also the steering wheel never locked. *jb | |||
| 12/30/2002 | |||
| While driving at 30 mph vehicle's steering fluid was leaking and had to be filled every 30,000 miles to make it home. please provide additional information. ts | |||
| STEERING - ELECTRIC POWER ASSIST SYSTEM | |||
| 11/11/2007 | 79000 | 4 | 06/22/2004 |
| I own a 1999 ford windstar lx. i bought it used from a dealer, and it had less the 40,000 miles on it. in the past year, i have had to replace the rack and pinion, the front springs, struts, tie rods and power steering pump. i have spent well over $1,000 on repairs in the past year. i now am told that the wheel bearings need to be replaced. because of all these issues, i have been unable to drive my van for extended periods of time. i have two children who need to be driven to school and other events, and have been unable to do so when needed due to the constant issues with this van. i have researched it and know that this is a recurrent, consistent issue for these vans. ford should reimburse owners who have had to pay money for faulty equipment. *tr | |||
| STEERING - GEAR BOX (OTHER THAN RACK AND PINION) | |||
| 01/14/2004 | 2 | ||
| Consumer complained about tie rod and steering gear box problems. *ak | |||
| 10/12/2002 | |||
| While driving the vehicle and turning left or right is big noise , due to a faulty power rack and pinion assembly, dealer has been notified. please provide further information. ts | |||
| 07/08/2002 | |||
| No summary listed for above vehicle. *ak | |||
| 12/12/2000 | 3 | ||
| No summary listed for abov ev3ehicle. *ak | |||
| Steering gear to pump had broken, causing lost of steering. please provide further infomation. *ak | |||
| STEERING - HYDRAULIC POWER ASSIST - HOSE, PIPING, AND CONNECTIONS | |||
| 02/12/2002 | 12/01/1999 | ||
| A leak developed in power steering rack which caused vehicle to shake when turning end eventually to lose all power assisted steering. *ak | |||
| 11/25/2001 | 1 | ||
| Vehicle is leaking power steering fluid around bushing. a mechanic examined vehicle, and stated that problem could be with rack and pinion system. please provide any additional information / documentation. *ak | |||
| 10/11/2001 | 1 | 10/01/1999 | |
| While turning at a low speed, noticed a buzzing noise. drove 4 miles to agency where van was purchased. service tech. stated it was a problem with the power steering pump. advised not t drive van home. next day, the tech. stated that the power steer. pump needed to be replace (cost of $320.). two days later, same problem but now with leaking fluid. dealer refused to tow back to dealership, no rental car offered. tech. states that the rack and pinion needs replacing - no cost. at same time, advised tech. that car misfires at start up, especially in cold weather. car scoped at a cost of $60. replaced air-intake valve. again, two days later, same problem occurs. agency currently finding parts to replace various sensors. no car for over one week but dealer has provided a rental.*ak | |||
| 15 | 05/01/1999 | ||
| Binding/klunking/groan when turning when cold weather working w/ ford for over two years on problem /replaced rack, hoses /repositioned power steering hoses/ finally went to arbitration and ford bought back vehicle before going to arbitration board | |||
| When making a left turn driver heard a unusual noise coming from front end of vehicle. vehicle was taken to repair shop wher emechanic noticed that power steeriing fluid was leaking, and rack and pinion had completely blown out. dealer replaced rack and pinion. please give any further details. *ak | |||
| 06/29/2000 | 1 | 04/01/1999 | |
| Hose was replaced at lee jarmon ford in carrollton, tx (different from purchased dealer given above) in conjunction with a failed power steering pump replacement. hose was original equipment sent from another dealer. hose has built in bend causing it to contact exhaust manifold when installed and fail due to heat. failed hose leaked fluid onto catalytic converter directly below and fire resulted. due to proximity to a local car repair shop fire extinguishers were used to put it out immediately. a 2nd hose obtained from ford has same bend. lee jarmon has replaced with 2nd hose and restrained with nylon cable clamps from contacting exhaust. i have advised to use stainless steel clamp since proximity of exhaust will fail nylon clamps. this is clearly a design defect which will result in a fire to the next person who has a power steering hose replaced. my wife and 3 year old were saved by outside observers and the vehicle saved only by luck and quick acting car repair shop employees. | |||
| STEERING - HYDRAULIC POWER ASSIST - POWER STEERING FLUID | |||
| 09/05/2005 | 125000 | 1 | 07/01/2001 |
| Dt: contact states that there was a loud noise in the power steering that got worse when turning. it was getting harder to turn. it felt like it was slipping at times. there were metal filings in the power steering fluid. dealer replaced the power steering gear and a pump. she was told the power steering was leaking fluid. she was still hearing a slight noise when she turns to the left. manufacture has not been contacted yet. *ak | |||
| 05/03/2003 | 44345 | 1 | 07/01/1999 |
| As my wife was backing our ford windstar into the driveway, a spray of hot oil came from the driver side tire and hit me on the right leg not serious but turned my leg red for a short time. appears to be power steering fluid as she finished backing up the vehicle into the driveway, the car was making a horrible groaning noise. have added a couple of ounces of power steering fluid into the resevoir. will drive or maybe have vehicle towed to repair shop.*jb | |||
| Consumer states that power steering fluid is leaking fast causing the steering wheel to be inoperable. please provide any additional information. ts | |||
| 55000 | 1 | 04/01/1999 | |
| When making turns steering is very tight due to power steering fluid leaking from vehicle. rack and pinion steering was replaced.*ak | |||
| 08/24/2001 | |||
| A leak developed in power steering rack which caused vehicle to lose all power assisted steering. dealership has examined vehicle, and was repairing the problem. please provide any additional information/attachments.*ak | |||
| 09/23/2000 | 2 | ||
| Transmission would shift properly into gears. problem of shifting was intermittent. steering is leaking fluid. took to dealership, mechanic could not locate cause of leakage or reason gears would lock up.*ak | |||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||
| 03/30/2005 | 72700 | 5 | 02/08/2002 |
| Car only has 72000 miles. had car at dealership from march 17- march 24 for various problems. they replaced a tie rod, 2 control arms for $1100 and when that did not fix the problem, replaced the power steering pump and the steering rack. car was still not right - had appt to bring back in on friday april 1st. on march 30th, i was accelerating at a stoplight and the vehicle had an abrupt transmission failure. (when we got it back from the dealer it had a vibrating issue but we did not have warning this was coming) just a huge bang and then it wouldn't move. the police had to help me remove the vehicle from the intersection and assist with my two small children. it had to be towed at my expense $70. warranty expired at 60k. took it to another repair establishment (due to issues with the dealer) - will be $2200 to rebuild entire transmission. will be contacting manufacturer. *ak | |||
| 11/04/2004 | 156912 | 2 | 12/12/1998 |
| Have now replaced the rack and pinion system and power steering pump twice in our 99 ford windstar. first time was at 68,660 miles, and just replaced again at 156,912 miles. have seen other complaints on your website related to this problem and wanted nhtsa to be aware that this is a serious defect in this vehicle. *jb | |||
| 07/21/2004 | 36000 | 1 | 04/06/2000 |
| Strange noise coming from van when i turn, rack and pinions gone bad, ford refuses to do anything and told me that i would never get anything from them for reibursement of repairs and that they don't care what the nhtsa or goverment say. i only have 36,000 miles on my van even though it is a 1999 windstar this should never have happened. for does not care about their reputation or product or consumers. *ak | |||
| 04/15/2004 | 67000 | 1 | 03/15/2000 |
| My van started making a screeching noise everytime we made any turns, we checked the power steering fluid and it was fine. van sat in the yard cause it was embrassing to drive with the loud screeching noise and since we had a 2nd car we just left it in the driveway. then when my husbands car got hit by another car we had no choice and had to drive it. as soon as we try and drive it out of the driveway we new something major is wrong it took 2 people to turn the wheel on the van just to back out of the driveway. so i called my step dad and explained what it was doing and he said sounds like the power sterring pump went out on it so we take it to a very reliable mechanic and found out not only is the power sterring pump bad the rack and pinons are gone also. i can't believe with a van that is not that old to have this happen so quickly. i have been numerous forums about the ford windstar and i see pages and pages of complaints about the same thing i'm dealing with now. what does it take before a company stands behind there product and issue a recall.*ak | |||
| 01/15/2004 | 65000 | 1 | 05/10/2000 |
| My windstar starting making a whining noise and it began to get worse and worse.he noise was one thing, but the driving of the vehicle became extremely dangerous... it started to pull when brakes were applied.*ak steering became very dangerous. | |||
| 10/14/2003 | 68000 | 2 | 03/07/2001 |
| We replaced the transmission on our 99 windstar 4 weeks ago...two days ago the power steering started grinding and we brought it in for repairs...replaced the power steering pump within 30 miles of the dealer the noise in the power steering came back and after paying $800.00 for the power steering pump they want to now charge us $600.00 to replace the rack...in the last 4 weeks the repairs on the windstar have been over $4000.00... this on a vehicle with less than 70,000 miles...i have pages of windstar owner complaints of the same nature...the transmission and the power steering on the windstar is faulty and i hope ford listens...this will be the last ford we purchase! *la | |||
| 05/23/2003 | 67000 | 1 | |
| While the consumer made a turn the power steering pump made a loud noise. the dealer was notified. *nlm | |||
| 04/16/2003 | 49763 | 2 | |
| The consumer had to use excessive force when the steering wheel was turned. the dealer stated the rack and pinion and power steering pump had failed. however, they were previously replaced in november 2001 by the dealer. *jb | |||
| 01/22/2003 | 58000 | 09/15/2000 | |
| I own a 1999 ford windstar van with approximately 50,000 miles that is used for pleasure purposes only. two days ago the power steering unit commenced howling whenever the steering wheel was turned. yesterday i took the vehicle to the ford dealer in arcadia. during the drive to the dealer the vehicle appeared to steer correctly. however, when the service man at the dealer tried to drive the vehicle into the stall he said that the steering had frozen and was almost impossible to steer. subsequently the dealer, after checking the power steering unit, decided that the pump in the power steering system had failed causing component pieces to pass through the system causing the steering failure.the dealer said the repair would require replacing the pump and all components of the system at a cost of more than a thousand dollars. my concern is the steering could have failed on the highway causing a serious accident. in addition, failure of the power sterring unit at such low mileage leaves the impression that this might be a defect in other cars....thus the report to you. the ford dealer's telephone number in arcadia is 863 494 4848 | |||
| 11/16/2002 | |||
| Consumer stated that while driving a seal blew in the power steering pump which caused the rack and pinion to fail. ts | |||
| 05/01/2099 | |||
| The power steering pump makes grunting/humming noises when the wheel is turned. the min-van is only 3 years old and 44,000 miles. this repair should be covered by a recall.*ak | |||
| 1 | |||
| Steering is making weird sounds which causes noise to progress, steering would become stiff with some binding even after power steering added, condition remained the same. dealer is unable to determine actual cause with replacement of the power steering pump/ tie rod ends, and rack assembly. *ak *tt | |||
| 11/01/2000 | 4 | ||
| Power steering pump unit had to be replaced on four occasions by dealer, from 28,000 miles to present. currently, problem was reoccurring. dealer had been notified. *ak the consumer stated that the power steering problem still exists right now and the unit would be replaced again. *yh | |||
| 10/13/2001 | |||
| At 36,500 miles power assist pump failed to operate while driving, causing loss of power steering. dealer notified, and informed consumer that vehicle was not covered under any recall, and warranty expired. feel free to provide any further information. *ak | |||
| 03/01/2001 | 1 | 10/01/1999 | |
| Had to replace rack and power steering pump.*ak | |||
| 06/29/2000 | 1 | 04/01/1999 | |
| Hose was replaced at lee jarmon ford in carrollton, tx (different from purchased dealer given above) in conjunction with a failed power steering pump replacement. hose was original equipment sent from another dealer. hose has built in bend causing it to contact exhaust manifold when installed and fail due to heat. failed hose leaked fluid onto catalytic converter directly below and fire resulted. due to proximity to a local car repair shop fire extinguishers were used to put it out immediately. a 2nd hose obtained from ford has same bend. lee jarmon has replaced with 2nd hose and restrained with nylon cable clamps from contacting exhaust. i have advised to use stainless steel clamp since proximity of exhaust will fail nylon clamps. this is clearly a design defect which will result in a fire to the next person who has a power steering hose replaced. my wife and 3 year old were saved by outside observers and the vehicle saved only by luck and quick acting car repair shop employees. | |||
| 08/12/1999 | |||
| Vehicle has been experiencing the following problems: 1. steering column out of alignment, causing difficulty in steering; 2. power steering pump making grinding sounds when engine is cold and, intermittently, when the engine gets hot; 3. ongoing problem with windshield fogging up and dealer is unable to correct the proble;. 4. brake pedal goes to the floor before stopping, causing extended stopping distance; and 5. a loud sound coming from the front of vehicle. seeking help from nhtsa in this matter. *ak | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 09/21/2006 | 90000 | 1 | 10/10/2004 |
| Dt*: the contact stated while driving through a foot of water, or in the rain, the steering locked up. the dealership was unable to determine the problem. | |||
| 02/25/2005 | 2000 | 10 | 05/05/1999 |
| When my windstar passes through a puddle of water, power steering is lost for 5 to 10 seconds. if the vehicle is negotiating a curve and enters water during the turn the vehicle would lose control which would prevent the driver from staying within his/her lane and causing a head on collision or exit the road surface. *jb | |||
| 01/13/2004 | 51500 | 1 | 05/07/1999 |
| While driving at 45 mph consumer noticed that the vehicle was running roughly. several seconds later, engine check light came on. vehicle was taken to the dealer, who informed consumer that the intake manifold gasket needed to be replaced. the intake manifold gasket was sucked into the engine, causing the engine to bind. *ak dealer also made repairs on front end, power steering, electrical system, and tie rod ends. a 4-wheel alignment was also performed by the dealer. *la | |||
| 11/03/2003 | 79000 | 3 | 03/01/2001 |
| Power steering goes out when it is raining on my 1999 ford windstar.*ak | |||
| 05/10/2002 | 51000 | 5 | 10/31/2001 |
| Transmission, sliding door, driver door, rack and pinion, steering pump, intake manifold, front suspension upper link, world's fastest declining vehicle value, world's worst customer service and satisfaction representatives.*ak | |||
| 05/17/2003 | 1 | ||
| While driving the power steering fluid started to leak which made it difficult for the consumer to steer the vehicle. *nlm | |||
| 05/06/2003 | 67844 | 1 | 04/01/1999 |
| While driving, the vehicle lost power steering which made the vehicle difficult to control. *jb the power steering pump was replaced, and also the wires were burnt. ph *jb | |||
| 12/12/2002 | 3 | 12/10/2001 | |
| 1/.windshield wiper is not completely wiping off water on the windshield when it travels at 65 mph only 1/3 upper part of windshield is wiped of. it is very dangerous for driving on the freeway on rainy day. 2/ paint is bubbling and peeling of from the hood. 3/ the car is humbling and make noise when it is at stop and a/c on (may be the pressure from the power steering pulling). *jb | |||
| 01/04/2003 | 17956 | 1 | |
| Teering rack failure on 1999 ford windstar with less than 18,033 miles. caused unstable condition, including lack of steering control. | |||
| 10/22/2001 | 1 | 03/10/2001 | |
| Consumer stated the power steering was making a noise, however dealer could not duplicate the problem.*jb | |||
| 11/05/2002 | 1 | 02/01/2099 | |
| Very loud grinding jet engine sound when turning and also when just idling. the power steering fluid was black with metal chips indicating there was a problem with the pump or rack and pinion. i took it to a dealership and they flushed the pump. the noise went away for one day and on my way out of town, it started again causing me to lose power steering. the noise was terrible and i couldn't turn the wheel. i was one hour away! i have checked and there are 32 reported cases of this same problem. it seems to me that there should definately be a recall on this particular problem! it seems to have been reported for at least a year and nothing seems to have been done about it! please contact me and let me know what i have to do to get a recall done on this! i am now looking at paying more than $800 to replace a part that is obviously defective! please help! dt | |||
| 10/11/2002 | 1 | 10/01/2002 | |
| No summary. dt | |||
| 06/01/2000 | 100 | 05/01/2099 | |
| There are several problems with out now three year old windstar that have either been corrected temporarily or not corrected at all. the most persistent issues are with the drivetrain in particular the transmission which shifts erratically when going around corner or climbing hills at low spead. the recall was performed at 25k but the transmission continues to operate poorly. ford has offered no solution or warranty extension for these problems. the engine problems to date revolve around the innability to use regular or mid grade fuels as advertised on the vehicles sticker, we have been offered a valve cover replacement for $500 but in speaking with other windstar owners this only fixes the problem temporarily. also it seems to me this is a defect that ford should fix not the owner. the other persistent problem is with the direver side power door, in hot temperatures the door does not close completely and pops open when driveing. the dealer has repaired this several times and while better that in was it continues to be an intermittent problem. we are frustrated with the probelms this vehicle has experienced including the replacement of the entire power steering system, rack, pump and hoses and more frustrating is fords unwillingness to stand behind the vehicle and its fault. our overwhelming concern is that the transmission and engine will both fail before we have received any usefull value for our money. ford needs to be held accountable for the products they develop, i hope you will be able to enforce some type of coverage or warrantee protection for the consumer.*ak | |||
| 06/01/2002 | 1 | 01/01/2099 | |
| Experienced a sudden loss of steering while making a turn in a parking lot. i nearly struck another vehicle. this happened several times, all while making low speed sharp turns. my service representative told me the bearing in the power steering pumps fails contaminating the power steering fluid which then causes the failure of the rack and pinion steering gear. my own research shows this to be a common problem among all ford vehicles using this type of pump. loss of steering while attempting to make a sharp turn is a dangerous situation.*ak | |||
| 05/12/2002 | 1 | 01/01/2098 | |
| Power steering went out briefly in dec. of 2001. i thought it was due to moisture on the belts. steering went out again, briefly on may 10, 2002. again, i thought it was due to wet belts. steering began to make a loud grinding,whining sound on may 12, 2002. we had our van towed to the dealership. we were told the entire power steering column would have to be replaced due to leaking seals under the van. estimated cost; $700.00. i found a technical service bulletin on your website that fits the description of this problem. do we have any recourse against ford? our van is barely out of warranty. can you help us? our family of six could have been killed. the mechanic at the dealership said that the steering could have gone out completely. thank you for your consideration. jean marie smith. *ak | |||
| 03/26/2002 | 1 | 11/01/2001 | |
| Power steering making noise and loosing fluid. nlm | |||
| 04/01/2002 | |||
| Power steering went out while traveling on highway. consumer heard a clunking noise underneath hood area.*ak | |||
| 11/01/2000 | 4 | ||
| Power steering pump unit had to be replaced on four occasions by dealer, from 28,000 miles to present. currently, problem was reoccurring. dealer had been notified. *ak the consumer stated that the power steering problem still exists right now and the unit would be replaced again. *yh | |||
| 11/01/2000 | |||
| While driving under wet conditions power assisted steering failed. dealer has examined vehicle and determined that cover under the vehicle which protects the engine needed to be replaced. please provide any additional information / attachments.*ak | |||
| 07/31/2001 | 12/01/1998 | ||
| My wife almost had an accident while trying to steer the car off the garden state parkway exit 102.*ak | |||
| 12/09/1999 | 1 | 05/01/1999 | |
| I have had more than 4 problems with this car in past two years that have been major problems. i would just like to see if other people have had as much problems with the steering and the van it's self. *ak | |||
| 08/01/1999 | 05/01/1999 | ||
| Power steering has been making noise for almost two years. it is loud enough that others turn and stare. in addition, it now shudders and grinds when turning the wheel at a slow speed. it is not as easy to steer although it is not as hard as without power steering. i have been continually told ford motor is investigating the problem but it's been almost two years and nothing has been done. i've had several surgeries on my arm/hand and if i totally lose the power steering function, i'm not sure i could maintain the grip on the wheel if i needed to do some fast turning. the dealer has told us that there are many windstars with the same problem and that ford doesn't know how to fix it. i've also been told if i buy another new one, i may have the same problem as they still have not fixed the problem. we are at a loss as to how to deal with this. who in the world would take a trade in car that costs $31,785 new but now sounds like a piece of junk. if i go back to the dealer and buy another windstar, i may have the same problem all over again according to ford. we were obviously sold a defective new product and have been trying to get the problem corrected for almost two years to no avail. *akthe dealer keeps telling us ford is working on the problem and when they figure it out, they'll fix our car. in the meantime, the noise and shuddering/grinding are driving us crazy. the only assistance ford motor has offered is a $2,000 customer appreciation certificate good only at joe machens ford for another ford product. since i have need of a mini van and they are telling me the 2001 or 2001 windstar may have the same problem, i find their offer insulting. i'm very concerned, with the number of miles i drive, that the power steering will eventually fail since it is not as easy as when we first purchased the vehicle. with my arms/hands the way they are, i'm really not sure my grasp would allow for swift turning of the wheel should the need arise. help!! *ak | |||
| 12/01/2000 | 2 | ||
| Consumer states vehicle makes a moaning and groaning noise when wheel is being turned to park, consumer was advised my mechanic that vehicle operates as engineered. *jb | |||
| 03/24/2001 | 1 | 09/01/2000 | |
| No summaer listed for above vehicle. *ak | |||
| 02/01/2000 | 1 | ||
| Pink fluid is leaking from the vehicle, dealer replaced the power steering unit and the transmission seal, vehicle is still experiencing small amounts of leakage. *mjs | |||
| 08/31/2000 | 4 | 04/01/1999 | |
| Power steering under carridge wentout which taken the power steering to the wheel. vehicle is at the dealership waiting for parts. *ak the stereo system failed. brake makes grinding noise. the rear door light keeps falling down whenever the door closed. | |||
| 07/21/2000 | 3 | 11/01/1999 | |
| Power steering keeps going out, making it hard to control vehicle. *ak the dealer replaced the power steering after three times failure. *yh | |||
| 03/03/2000 | 06/11/1999 | ||
| The power steering was making all kinds noises, especially when making a left turn. also, steerng was real tough. van was brought to the dealership for this problem. problem has not been corrected. *ak *ml | |||
| 3 | 01/01/1999 | ||
| I have been experiencing loss of power steering when the vehicle goes through a puddle of water it has a complete loss of power steering for 30sec -1 min. i contacted ford and they are looking into and it is not a saftey issue. please e-mail me if you are having these problems. *ak | |||
| An internal leak is causing bubbles within power steering, affecting the performance. manufacturer is aware of defect, but cannot solve the problem. | |||
| STEERING - LINKAGES | |||
| 03/01/2001 | 2 | 05/01/1999 | |
| Transmission jerks harshly into second gear after slowing down and accelerating especially on incline. dealer replaced solenoids and torque converter and problem still exists. after returning to dealer they state it needs a new transmission. steering makes loud grinding noises when turning. dealer replaced tie rod, problem returned after 1 week. dealer then replaced rack.*ak | |||
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||
| 03/30/2005 | 72700 | 5 | 02/08/2002 |
| Car only has 72000 miles. had car at dealership from march 17- march 24 for various problems. they replaced a tie rod, 2 control arms for $1100 and when that did not fix the problem, replaced the power steering pump and the steering rack. car was still not right - had appt to bring back in on friday april 1st. on march 30th, i was accelerating at a stoplight and the vehicle had an abrupt transmission failure. (when we got it back from the dealer it had a vibrating issue but we did not have warning this was coming) just a huge bang and then it wouldn't move. the police had to help me remove the vehicle from the intersection and assist with my two small children. it had to be towed at my expense $70. warranty expired at 60k. took it to another repair establishment (due to issues with the dealer) - will be $2200 to rebuild entire transmission. will be contacting manufacturer. *ak | |||
| 01/29/2004 | 61900 | 1 | |
| 1999 ford windstar: tie rod ends degraded at 60,000 miles, sending bits of metal through the seals in the rack and pinyon steering system; generated very expensive repair. could have caused dangerous accident. mechanics first replaced power steering pump , whcih did not correct problem. second repair was replacement of r&p steering system. repair was over $1,000. | |||
| 01/13/2004 | 51500 | 1 | 05/07/1999 |
| While driving at 45 mph consumer noticed that the vehicle was running roughly. several seconds later, engine check light came on. vehicle was taken to the dealer, who informed consumer that the intake manifold gasket needed to be replaced. the intake manifold gasket was sucked into the engine, causing the engine to bind. *ak dealer also made repairs on front end, power steering, electrical system, and tie rod ends. a 4-wheel alignment was also performed by the dealer. *la | |||
| 01/14/2004 | 2 | ||
| Consumer complained about tie rod and steering gear box problems. *ak | |||
| 01/10/2003 | 57224 | ||
| Concerning: 1999 ford windstar with with 59,000 miles. recently our vehicle started making a strange rubbing sound when turning and rapidly started to get worse. we took our van into the ford dealership for service and were told that the tie rod ends were shot. the repairman (at ford) told us that we are lucky we got it in for service when we did. apparently the tie rods could have broken at any time while driving! the van is well taken care of and i don't understand why the tie rods would be in such bad shape. this seems like a manufacturer concern and certainly a safety concern for all of those who transport their families in a windstar! i'd like to see ford cover the cost of this repair and tell me why my families' safety was put into jeopardy while driving such a new vehicle. | |||
| 03/29/2002 | 1 | 03/10/2001 | |
| Consumer stated the tie rod was jammed.*jb | |||
| 1 | 12/01/1999 | ||
| Consumer states vehicle makes unpleasant rubbing, groaning noises when the steering wheel is turned, the dealer informed consumer that the tie rod ends are defective.*jb | |||
| 1 | 08/01/1999 | ||
| The tie rod knocks when the steering wheel is turned a certain way. nlm | |||
| STEERING - RACK AND PINION | |||
| 11/11/2007 | 79000 | 4 | 06/22/2004 |
| I own a 1999 ford windstar lx. i bought it used from a dealer, and it had less the 40,000 miles on it. in the past year, i have had to replace the rack and pinion, the front springs, struts, tie rods and power steering pump. i have spent well over $1,000 on repairs in the past year. i now am told that the wheel bearings need to be replaced. because of all these issues, i have been unable to drive my van for extended periods of time. i have two children who need to be driven to school and other events, and have been unable to do so when needed due to the constant issues with this van. i have researched it and know that this is a recurrent, consistent issue for these vans. ford should reimburse owners who have had to pay money for faulty equipment. *tr | |||
| 02/28/2006 | 65000 | 3 | 06/29/2001 |
| Purchased the windstar used in 2001. after about a year the steering started to make funny (whining) noises and sometimes it would get tougher to turn wheel. at 65k my family and i were driving across country and the power steering went out completely. we had to drive the last 800 or so miles to our new home with no power steering. took it to a repair shop, suspecting the power steering pump and they said it was not bad, just needed fluid. i had checked the fluid when it originally went out and it was low, but not empty. it drove fine (still noisy) for about a month and then steering went out again. i returned to the same shop and again told me that i needed fluid. i told them i had never seen a leak, but i would check every day to figure out where the fluid was going. about three days later i was driving home from work and the noise became very loud again and when i pulled into my driveway i could see the trail of power steering fluid i left behind. i looked under the car and the fluid was pouring out from the boot on the drivers side. i took it to the same repair shop and they said blown rack and pinion. thanks. *jb | |||
| 10/25/2005 | 46880 | 5 | 07/29/2005 |
| On 7/29/05, my 82-year old mother, purchased a 1999 ford windstar, with less than 44,000 miles on it. my mother receives minimal social security & i, too, am on social security for disability. we could not afford an extended warranty on top of car finance $200./mo.) we did have a dealership limited warranty of 60 days and 3,000 miles. before that warranty expired, we took the vehicle to be evaluated by our regular mechanic he found only two problems &e actually congratulated us on finding such a great car. we took the minivan back to branford subaru where we purchased it and they made the repairs immediately. now that we are one month and 50 miles over the limited warranty, power steering fluid is leaking. exxon diagnosed the problem as the rack and pinion steering. i had to leave the minivan at bens exxon because the leak was so bad i was having extreme difficulty steering & was losing more than 2 quarts of oil per day. my mechanic found a tsb about it but mantilia ford dealership refuses to fix it because we are past the original 3-year warranty. they referred me to ford corp customer relations who gave me he same answer. obviously, ford would not recommend the replacement of the original steering rack with a revised unit unless the original unit was defective. although that fact is not actually stated in the bulletin, it is very clearly implied.now, here we have an 82 year old and a 59 year old, both on limited income from social security, who took every precaution possible to buy a reliable vehicle and avoid expensive repairs stuck with a vehicle with a defect known to ford motor company but that we cant have ford fix because we did not buy the vehicle within the 3 year original warranty period! i have checked your database and found that out of the first 255 complaints against the 1999 ford windstar, 26 were about the rack and pinion steering! i stopped looking after 255. i am appealing to you to see what remedies can be pursued. | |||
| 08/19/2005 | 53000 | 1 | 08/24/2002 |
| Sudden loud grinding noise in steering wheel, rack and pinion leakage seal failure. need to replace rack and pinion before leak damages pump. replace rack and pinion. *nm | |||
| 04/01/2005 | 1 | 07/14/1999 | |
| 1999 ford experiencing problems with rack and pinion system, and left lower control arm. *mr all of the hold down buttons were stripped out and stripped in the gear housing causing gear failure. *sc *jb | |||
| 03/30/2005 | 72700 | 5 | 02/08/2002 |
| Car only has 72000 miles. had car at dealership from march 17- march 24 for various problems. they replaced a tie rod, 2 control arms for $1100 and when that did not fix the problem, replaced the power steering pump and the steering rack. car was still not right - had appt to bring back in on friday april 1st. on march 30th, i was accelerating at a stoplight and the vehicle had an abrupt transmission failure. (when we got it back from the dealer it had a vibrating issue but we did not have warning this was coming) just a huge bang and then it wouldn't move. the police had to help me remove the vehicle from the intersection and assist with my two small children. it had to be towed at my expense $70. warranty expired at 60k. took it to another repair establishment (due to issues with the dealer) - will be $2200 to rebuild entire transmission. will be contacting manufacturer. *ak | |||
| 11/04/2004 | 156912 | 2 | 12/12/1998 |
| Have now replaced the rack and pinion system and power steering pump twice in our 99 ford windstar. first time was at 68,660 miles, and just replaced again at 156,912 miles. have seen other complaints on your website related to this problem and wanted nhtsa to be aware that this is a serious defect in this vehicle. *jb | |||
| 08/25/2004 | 134801 | 2 | 06/26/2003 |
| I was driving down the road and all of the sudden i have no warning and no steering. power steering fluid was everywhere. it took my wife and i too turn ths van into a parking lot. unfortunately i had my 3 children in this van with me. i have not had the money to replace the rack and pinion or the power steering pump. i am not even sure if i should or not. i also would like to know if there is anyway to know if the previous owner(s) got the recalls taken care of.*ak | |||
| 08/31/2004 | 1 | ||
| Rack and pinion steering failed. leaked fluid until there none was left. this caused power steering to fail. *ak | |||
| 08/01/2004 | 50000 | 1 | 05/30/1999 |
| Two problems occurred in one month. first, the power steering went crazy. the ford dealer told me that it was leaking and had to replace the entire power steering assembly. but i was not sure because i do not know if ford dealer was trying to rip me off. then i took it to carx in racine, wi to take a look at it. he said same thing but he can't fix it because he had to order the part. then i decided to wait and leave. about 2 miles later, the transmission blew up in the middle of the road. the engine was running but can't drive or gear. i had it towed to towne ford inc. in racine, wi. the towne ford inc said that he found the problem. the problem was one of the gears snapped off the metal part. they had no idea why it happened. so, my option is to replace the entire transmission instead of several parts because of the cost and warranty coverage. but my van isn't old yet. it is 1999 ford windstar and it has 50,000 miles on it. it is still kind of new. why did the transmission blow up at 50,000 miles? what is the life expectancy on transmission? by miles or age? also, why did power steering get leaking?*ak | |||
| 04/15/2004 | 67000 | 1 | 03/15/2000 |
| My van started making a screeching noise everytime we made any turns, we checked the power steering fluid and it was fine. van sat in the yard cause it was embrassing to drive with the loud screeching noise and since we had a 2nd car we just left it in the driveway. then when my husbands car got hit by another car we had no choice and had to drive it. as soon as we try and drive it out of the driveway we new something major is wrong it took 2 people to turn the wheel on the van just to back out of the driveway. so i called my step dad and explained what it was doing and he said sounds like the power sterring pump went out on it so we take it to a very reliable mechanic and found out not only is the power sterring pump bad the rack and pinons are gone also. i can't believe with a van that is not that old to have this happen so quickly. i have been numerous forums about the ford windstar and i see pages and pages of complaints about the same thing i'm dealing with now. what does it take before a company stands behind there product and issue a recall.*ak | |||
| 03/29/2004 | 1 | 03/05/1999 | |
| Rack and pinion steering had to be replaced at 42,000 miles due to an end seal failure. most of the power steering fluid leaked out within 2 days of the leak. there is a know problem with this by ford they have issued 2 tsb's. this part should never fail at this mileage, it is a poor design with either wrong materials selected for the seal and no life testing was conducted to verify the design. ford should be embarrassed to talk about quality when cramp like this happens.*ak | |||
| 01/29/2004 | 61900 | 1 | |
| 1999 ford windstar: tie rod ends degraded at 60,000 miles, sending bits of metal through the seals in the rack and pinyon steering system; generated very expensive repair. could have caused dangerous accident. mechanics first replaced power steering pump , whcih did not correct problem. second repair was replacement of r&p steering system. repair was over $1,000. | |||
| 12/18/2003 | 56300 | 1 | 10/12/2001 |
| Rack and pinion steering system failed. i have read of numerous other ford vehicles manufactured within a few years of mine having this problem. even a neighbor had the same problem. my vehicle is a 1999 with 56,000 miles. not even 5 years old when the problem occured. this componet should last for a vehicles' lifetime. when i contacted ford, they offered no help. i would love to see an investigation! it cost over $800 dollars to repair, and being that it was replaced with another ford rack and pinion system, i should probably start saving my money now for future repairs. our mechanic told us to not reward ford anymore, and buy from a different manufacturer.*ak | |||
| 02/12/2004 | 1 | 07/07/1999 | |
| I own a 1999 ford windstar which i purchased new. at 35,700 miles the rack and pinion steering needed to be replaced (luckily it was still under warranty) now at 59,000 miles i'm experiencing the same problem. i also replaced a tie rod, and the front end is always creaking, but no one can find the source.*ak | |||
| 12/29/2003 | 56300 | 1 | 08/10/2000 |
| Severe power steering fluid leak due to rack and pinion failure. | |||
| 12/10/2003 | 71876 | 1 | 10/25/2002 |
| At 71,876 miles the rack and pinion steering and power steering pump failed on my 1999 ford windstar, leaving me without power steering while driving. on a car of this size it is, i believe dangerous to drive without the power steering.*ak | |||
| 07/01/2003 | 71900 | 1 | |
| Problems with vehicle's transmission and rack and pinion.*mr the rack and pinion type gear had to be replaced at 71,900 miles. one month later while at a traffic light, the consumer stepped on the accelerator and the vehicle did not move, the vehicle was towed to a near by mechanic shop where the transmission was replaced. *jb *nm | |||
| 11/15/2003 | 64000 | 1 | 09/10/1999 |
| My power steering just recently started making a grinding noise at 64,000 miles. i noticed that the fluid was low. i filled it up and it keeps losing fluidi found a site on the internet where a lot of winstar owners are complaining about the same. *ak problem...premature failure of the power steering system. some repairs are over $1500.00. the website where you can view these complaints is www.cartrackers.com/forums/live/fordwindstar/249.html. i hope you can help all of us winstar owners in getting ford to reimburse us for the defective power steering. obviously with so many complaints, ford has a defective product and they need to be held accountable!! | |||
| 10/31/2003 | 1 | 05/20/2002 | |
| We bought our 1999 windstar in 2002 with only 27,000 miles on it; from the beginning the power steering would groan and make noises. we complained about it to several shops, but we were assured that it was normal. yesterday the power steering noise was very loud and constant and there was difficulty steering. today the steering went completely out while i was driving to work. the repair shop says it is the rack and pinion. *la | |||
| 10/15/2003 | 60000 | 1 | 04/20/2002 |
| 1999 ford windstar. only 60,000 miles, rack and pinion is leaking power steering fluid on both sides. very expensive to fix, and should not be happening with so few miles on it. vehicle becomes very hard to steer, when sitting at a store and you come out, it is hard to steer to get it home. *la | |||
| 09/19/2003 | 1 | 03/15/2003 | |
| Power steering fluid is leaking out of rack on left side. vehicle only has 52,950 miles on it. dealership states there are no service bulletins but according to this web site there are. the dealership should pay for repairs if they have been aware this is a problem. *jb | |||
| 07/20/2003 | 75000 | 3 | 05/20/2000 |
| 1999 fordwindstar steering rack replaced at 62000 miles, transmission replaced at 75000 miles and intake gasket rplaced at 75000 miles. *ak | |||
| 08/20/2003 | 32228 | 1 | 03/08/2003 |
| While driving, lost the rack and pinion steering control on my 1999 windstar van. only 31,000 miles on the van even though it is 4 years old. *ak | |||
| 02/26/2003 | 50000 | 1 | |
| 1999 windstar se - steering problems, replaced steering rack in march 2003, is already going out again. reputation of bad racks, so bad our local ford dealer keeps them in stock. about 52,000 miles.*ak | |||
| 06/16/2003 | 76000 | 1 | 07/01/1999 |
| Steering fluid leaked from the steering rack and pinion. dealer notified and stated there was a technical service bulletin on this problem# 01-5-6-6. *ak *scc *jb | |||
| 06/04/2003 | 1 | ||
| Rack and pinion steering is not working properly, dealer notified. *ak | |||
| 05/10/2002 | 51000 | 5 | 10/31/2001 |
| Transmission, sliding door, driver door, rack and pinion, steering pump, intake manifold, front suspension upper link, world's fastest declining vehicle value, world's worst customer service and satisfaction representatives.*ak | |||
| 04/16/2003 | 49763 | 2 | |
| The consumer had to use excessive force when the steering wheel was turned. the dealer stated the rack and pinion and power steering pump had failed. however, they were previously replaced in november 2001 by the dealer. *jb | |||
| 01/18/2003 | 105780 | 2 | 04/27/1999 |
| We just had to replace the transmission in our 1999 ford windstar. it has 107,000 miles on the odometer. when we had 63,000 miles, we had to replace the power steering rack. this is a very expensive vehicle to own - especially with the expensive repairs that it requires. | |||
| 01/29/2003 | |||
| 1999 ford windstar rack and pinion failure could not turn vehicle came very close to a collision this is a known defect also the vehicle is leaking powersteering fluid which is a fire hazard! ford refuses to acknowledge this problem. i have notified ford about the premature failure and they dont seem to care that someone could lose thier lives over ford putting vehicles with faulty parts on the road. | |||
| 11/06/2002 | 50000 | 1 | |
| While in motion, a loud noise emitted from the steering wheel. the vehicle was service by a technician. the technician noticed that the rack and pinion was leaking fluid and needed to be replaced. ts *jg | |||
| 10/11/2002 | 1 | 10/01/2002 | |
| No summary. dt | |||
| 09/20/2002 | 1 | 05/01/2001 | |
| Massive powersteering /rack and pinion leak , difficult to steer at any speed. mr | |||
| 08/30/2002 | 2 | ||
| Rack and pinion was replaced on two separate occasions within 50,000 miles by dealer. however, problem has reoccurred. feel free to provide any further information.*ak | |||
| 08/30/2002 | 1 | 11/01/2001 | |
| The valve on the rack and pinion steering dried out and now leaks. the entire rack and pinion steering system must be replaced now at a cost of $600. the mechanic told me that it is the 4th windstar he has seen with this same problem in the last two weeks. i contacted ford about this problem and they logged it in but are doing nothing for me at this time.*ak | |||
| 07/08/2002 | |||
| No summary listed for above vehicle. *ak | |||
| 07/15/2002 | |||
| While pulling into the driveway wheel locked up. vehicle towed to the dealer, and they informed consumer that rack and pinion steering needed to be replaced. feel free to provide any further information.*ak | |||
| 08/05/2002 | |||
| While driving 35 mph, slowed to make a turn and steering became difficult to turn, making an awkward sound. please describe details. *ak | |||
| 07/15/2002 | 1 | 04/01/2099 | |
| No summary listed for above vehicle. *ak | |||
| 12/20/2001 | |||
| While driving vehicle will pull, there will be clicking noise. then, will lose steering.contacted dealer. rack and pinon steering went out.*ak | |||
| 07/06/2002 | 1 | 12/01/2098 | |
| I have found too many persons on the internet with the same problem. no safety defect listed. *ak | |||
| 06/01/2002 | 1 | 01/01/2099 | |
| Experienced a sudden loss of steering while making a turn in a parking lot. i nearly struck another vehicle. this happened several times, all while making low speed sharp turns. my service representative told me the bearing in the power steering pumps fails contaminating the power steering fluid which then causes the failure of the rack and pinion steering gear. my own research shows this to be a common problem among all ford vehicles using this type of pump. loss of steering while attempting to make a sharp turn is a dangerous situation.*ak | |||
| 06/22/2002 | |||
| Rack and pinion steering component is leaking power steering fluid, resulting in loss of ease in control. vehicle has been checked by dealer.*ak | |||
| 55000 | 1 | 04/01/1999 | |
| When making turns steering is very tight due to power steering fluid leaking from vehicle. rack and pinion steering was replaced.*ak | |||
| 05/25/2002 | 03/01/2099 | ||
| No summary listed for above vehicle. *ak | |||
| 05/05/2002 | |||
| Rack and pinion steering broke, and it became real hard to control vehicle. *ak | |||
| 03/26/2002 | 1 | 11/01/2001 | |
| Power steering making noise and loosing fluid. nlm | |||
| 02/25/2002 | 1 | 05/01/1999 | |
| Rack and pinion steering had to be replaced while the consumer was driving. steering froze up, and then it became harder to steer vehicle. *jg *ak | |||
| 11/25/2001 | 1 | ||
| Vehicle is leaking power steering fluid around bushing. a mechanic examined vehicle, and stated that problem could be with rack and pinion system. please provide any additional information / documentation. *ak | |||
| 10/09/2001 | 1 | ||
| While driving, consumer could heard a noise coming from steering, just like when power steering was low in fluid, consumer then took vehicle to two different mechanics, they said that problem was with rack and pinion steering that had a leakage. manufactrurer was contacted at the time, but could not provide any other help.*ak *jb | |||
| 09/17/2001 | 1 | 07/01/1999 | |
| The power steering on this vehicle went out as my wife was rounding a curve. she described it as going off and coming back on. when it stiffened up, she turned harder and it loosened up fast. this caused her to go partially off the right side of the road. she got it home and it would hardly turn while in the driveway. power steering fluid is leaking from the right side rack and pinion boot. a ford dealer showed me article no. 01-5-6 dated march 8,2001 that discusses this issue and states it is for information only. thank you for your time and help. | |||
| 15 | 05/01/1999 | ||
| Binding/klunking/groan when turning when cold weather working w/ ford for over two years on problem /replaced rack, hoses /repositioned power steering hoses/ finally went to arbitration and ford bought back vehicle before going to arbitration board | |||
| 07/06/2001 | 05/01/1999 | ||
| No summary listed for abov evehicle. *ak | |||
| When making a left turn driver heard a unusual noise coming from front end of vehicle. vehicle was taken to repair shop wher emechanic noticed that power steeriing fluid was leaking, and rack and pinion had completely blown out. dealer replaced rack and pinion. please give any further details. *ak | |||
| 08/14/2000 | 1 | 08/01/1999 | |
| No summary listed for abov evehicle. *ak | |||
| 12/09/1999 | 1 | 05/01/1999 | |
| I have had more than 4 problems with this car in past two years that have been major problems. i would just like to see if other people have had as much problems with the steering and the van it's self. *ak | |||
| 06/02/2001 | 1 | 02/01/2000 | |
| My mechanic has suggested that i contact you, i have contacted ford motor company, and they are not being of any assistance. my mechanic has stated that with the number of miles on my vehicle, the items that have failed should not have, and is unsafe. please tell me how to go about getting some help from ford motor company thank you cynthia sora. no safety defect listed. *ak | |||
| 02/02/2001 | |||
| Upon visual inspection consumer noticed fluid on ground and vehicle would make a whining noise. vehicle was taken to dealer, and consumer was notified that rack and pinion steering was broken. *ak | |||
| 02/01/2000 | 1 | 12/01/1998 | |
| While driving rack and pinion steering malfunctioned, causing complete loss of steering control, cause unknown. vehicle was taken in for repairs, took a long time for dealer to receive parts, meanwhile owner had to drive unsafe vehicle. *ak *ml | |||
| While driving and attempting to turn steering wheel will not turn or become stiff. driver has to wait a few minutes in order to turn. dealer says the rack and pinion needs to be replaced. dealer has replaced rack an dpinion before, and problem still exists. *ak | |||
| 02/08/1999 | 1 | 11/01/1998 | |
| Van was returned to dealer to fix a minor problem with the transmission. when slowing down and then accelerating, the transmission would jump and jerk into gear. ford elected to replace the transmission. then the technician discovered the steering problems and replaced the rack and pinion. then discovered the lower steering assembly was defective. therefore, they have had my new van in the shop for 3 weeks. *ak | |||
| STEERING - RACK AND PINION - PINION SHAFT | |||
| 07/21/2004 | 36000 | 1 | 04/06/2000 |
| Strange noise coming from van when i turn, rack and pinions gone bad, ford refuses to do anything and told me that i would never get anything from them for reibursement of repairs and that they don't care what the nhtsa or goverment say. i only have 36,000 miles on my van even though it is a 1999 windstar this should never have happened. for does not care about their reputation or product or consumers. *ak | |||
| STEERING - RACK AND PINION - RACK | |||
| 08/01/2007 | 69000 | 2 | 06/01/2006 |
| Tl*the contact owns a 1999 ford windstar. the transmission failed while the vehicle was idling at a stop sign. the contact was able to drive home in reverse at 35 mph and the transmission was replaced. the rack and pinion is gradually getting worse and the contact experiences difficulty when turning the vehicle. the dealer stated that fluid was leaking at the boot replacement and the repair would cost $600. the vehicle is currently parked at his residence. the manufacturer stated that the component was not under recall or warranty, so they would not be able to assist. the current mileage was 72,000 and failure mileage was 69,000. | |||
| 12/27/2005 | 45000 | 3 | 09/30/1999 |
| Ford windstar 1999- transmission, rack and pinion and manifold ford would not help so i took them to small claims court in ontario and won full cost to all three matters. *jb | |||
| 07/24/2004 | 63000 | 1 | 07/02/2002 |
| Power steering leaking at steering rack on 1999 ford windstar. approx. 63,000 miles on vehicle. intial inquiry with mechanic; replacement of rack. vehicle should not be driven until repaired, loss of power steering at driving speeds can cause loss of control. what is being done regarding this premature failure?*ak | |||
| 07/21/2004 | 36000 | 1 | 04/06/2000 |
| Strange noise coming from van when i turn, rack and pinions gone bad, ford refuses to do anything and told me that i would never get anything from them for reibursement of repairs and that they don't care what the nhtsa or goverment say. i only have 36,000 miles on my van even though it is a 1999 windstar this should never have happened. for does not care about their reputation or product or consumers. *ak | |||
| 04/15/2004 | 67000 | 1 | 03/15/2000 |
| My van started making a screeching noise everytime we made any turns, we checked the power steering fluid and it was fine. van sat in the yard cause it was embrassing to drive with the loud screeching noise and since we had a 2nd car we just left it in the driveway. then when my husbands car got hit by another car we had no choice and had to drive it. as soon as we try and drive it out of the driveway we new something major is wrong it took 2 people to turn the wheel on the van just to back out of the driveway. so i called my step dad and explained what it was doing and he said sounds like the power sterring pump went out on it so we take it to a very reliable mechanic and found out not only is the power sterring pump bad the rack and pinons are gone also. i can't believe with a van that is not that old to have this happen so quickly. i have been numerous forums about the ford windstar and i see pages and pages of complaints about the same thing i'm dealing with now. what does it take before a company stands behind there product and issue a recall.*ak | |||
| 10/03/2003 | 48182 | 1 | 03/26/1999 |
| Steering rack failure on 1999 ford winstar (internal seal failure - 48,182 miles).*ak | |||
| 12/03/2003 | 680000 | 1 | |
| Sudden loss of power steering...1999 ford windstar 68000 mile need driving pump & rack replaced @ $1000. after speaking with number of friends and visiting forums, note that this safety problem appears widespread. apparent design defect. ak | |||
| 08/20/2003 | 1 | 04/17/2002 | |
| 1999 ford windstar, with 58,000 miles leaks power steering fluid out of left rack. dealer says common problem with rack and pinion. makes grinding and squealing sound , constant loss of fluid.*ak | |||
| 1 | |||
| The power steering rack is leaking which causes the vehicle to lose power steering while driving. *ak | |||
| 01/08/2003 | 1 | ||
| My 1999 ford windstar has suffered a complete steering rack failure with less than 70,000 miles on the vehicle. the service technician informed me the original part was prone to early failure and the replacement component was much improved. however, if there is a flaw in the original part, i feel that ford should pay for the repair. *jb | |||
| 01/30/2003 | 38500 | 1 | 08/10/2002 |
| Power steerin rack is leaking fluid. after having to replace the power steering pump ($335+), becuase it burned out due to the failure of the rack, ( leaking fluid through the rack, system couldn't maintain system pressure) i am now faced with having to replace the rack at a cost of over $600. | |||
| 02/04/2003 | 2 | 07/14/2000 | |
| Steering rack replacement (covered under warranty). repair of leak in intake manifold (not covered under warranty). | |||
| 03/01/2001 | 2 | 05/01/1999 | |
| Transmission jerks harshly into second gear after slowing down and accelerating especially on incline. dealer replaced solenoids and torque converter and problem still exists. after returning to dealer they state it needs a new transmission. steering makes loud grinding noises when turning. dealer replaced tie rod, problem returned after 1 week. dealer then replaced rack.*ak | |||
| 03/01/2001 | 1 | 10/01/1999 | |
| Had to replace rack and power steering pump.*ak | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 09/01/2011 | |||
| Tl- the contact owns a 1999 ford windstar. while driving 30 mph, the contact stated that the drivers side sub frame separated from the vehicle, due to rust. the vehicle was not inspected or repaired. the dealer and manufacturer denied any assistance with repairs to the failure. the failure and current mileage was 136,553. rvk | |||
| 09/01/2011 | |||
| Tl- the contact owns a 1999 ford windstar. while driving 30 mph, the contact stated that the rivers side sub frame separated from the vehicle, due to rusting. the vehicle was not inspected or repaired. the dealer and manufacturer denied any assistance with repairs to the failure. the failure and current mileage was 136,553. nw | |||
| 04/28/2011 | 129000 | ||
| I was pulling away after getting gas in my windstar and heard a loud banging noise, similar to when the transmission went out. i immediately experienced loss of control in steering, with the steering wheel turned to one side. i was fortunate that i was driving only 5 miles per hour. the van was examined by an independent mechanic (not ford affiliated) and i was told the subframe has completely rusted through. the subframe snapped on the passenger side and is ready to snap on the driver's side. i was told that all it would take is for me to hit a pothole and the subframe would snap on the driver's side and the engine and transmission would fall out. the mechanic told me he has never seen a 12 year old vehicle with a subframe in that condition. he took pictures of the subframe and emailed them to several mechanic friends. i have since learned, by doing research on the internet, that ford recalled the windstars due to a subframe issue, but i was not included in that recall because ford does not deem virginia a state where they use salt on the roads in the wintertime. i live 10-15 miles from both maryland and dc, and they are both included in the recall. i live in northern virginia and we receive heavy snowfall during the winter. because i live close to the beltway, the dot and local public works departments heavily salt the roads even before snow starts to fall. we have a permanent white coating on the roads from the salt during the wintertime. it is ridiculous that ford did not recall the windstar's in all states because they know there is a problem with the subframes on the windstars. they don't take into account people who may travel from state to state, or people who border a state where they have recalled the subframes, and frequently drive in those states. | |||
| 05/20/2011 | |||
| 3 transmissions...multiple repairs all of which ford is aware and caused by faulty design. recalled for axle and frame rotting. ford used epoxy and a brace to repair. unsafe repair! warranty offered is only 12 months, so ford also agrees it wont last. frame and axle should last the life of vehicle. this is a dangerous vehicle and ford isnt willing to take any resposibility. they have kown about these problems for years, and are now saying they arent responsible. | |||
| 05/11/2011 | 175000 | ||
| We own a ford windstar that was sold and purchased in mass. and recently became aware of a saftey recall for axle failure. went to dealer and ford website and was told recall did not include my vehicle because i now reside in florida . i feel my car should be included in recall because it was driven in mass for a number of years in the snow and ice treated with road salt. any help or some one to contact would be appreciated. thank you john morrison | |||
| 12/01/2010 | 240000 | ||
| Complete fracture of passenger side engine cradle causing steering issues. fracture 1 to 2 inches from frame bolt. no other rust or fractures on frame or sub chassis, repairs by ford and goodyear of rack replacement and transmission replacement did not seem to warrant notification to me of pending issue with frame which could have caused major injury to myself or someone else. note this car has been in florida with 1 owner not in salt belt states | |||
| 01/03/2011 | 116800 | ||
| During last routine maintenance, i was advised that subframe rusting was getting close to level of making driving hazardous. estimated cost of repair (part and labor) is $1700 - $1800.00. | |||
| 12/01/2010 | 240000 | ||
| Complete fracture of passenger side engine cradle causing steering issues. fracture 1 to 2 inches from frame bolt. no other rust or fractures on frame or sub chassis, repairs by ford and goodyear of rack replacement and transmission replacement did not seem to warrant notification to me of pending issue with frame which could have caused major injury to myself or someone else. note this car has been in florida with 1 owner not in salt belt states | |||
| 01/03/2011 | 116800 | ||
| During last routine maintenance, i was advised that subframe rusting was getting close to level of making driving hazardous. estimated cost of repair (part and labor) is $1700 - $1800.00. | |||
| 11/09/2010 | 77749 | ||
| Noticed vehicle unstable while driving. diving left or right during acceleration and braking. upon investigation found complete rust-through separation of sub-frame at rear body mount on passengers side. right control arm mount on sub-frame is also badly rusted. entire subframe is able to move front and back on the passengers side resulting in erratic vehicle movement while driving. fortunately we caught it before something really bad happened, but this is definitely a safety defect, and could have had disastrous results. | |||
| 09/25/2002 | |||
| Consumer states while driving and turn either way the vehicle makes a loud noise. ts | |||
| 12/31/2001 | 2 | ||
| When turning left, the steering wheel locks in position. consumer was able to forcibly bring wheel back in the correct position. this happens intermittently. contacted dealer and ford manufacturer and they stated there was nothing they could do because problem could not be duplicated. *ak consumer states that the gear type goes inside the steering wheel post rattles and may be broken. *tt | |||
| While driving and attempting to turn steering wheel will not turn or become stiff. driver has to wait a few minutes in order to turn. dealer says the rack and pinion needs to be replaced. dealer has replaced rack an dpinion before, and problem still exists. *ak | |||
| 08/12/1999 | |||
| Vehicle has been experiencing the following problems: 1. steering column out of alignment, causing difficulty in steering; 2. power steering pump making grinding sounds when engine is cold and, intermittently, when the engine gets hot; 3. ongoing problem with windshield fogging up and dealer is unable to correct the proble;. 4. brake pedal goes to the floor before stopping, causing extended stopping distance; and 5. a loud sound coming from the front of vehicle. seeking help from nhtsa in this matter. *ak | |||