Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 09/11/2010 | 81136 | ||
| Ford windstar 2000 car safety problem was reported on september 9 2010, had a problem with the vehicle suddenly accelerating. my wife had backed our 2000 windstar sel out of the garage so we could sweep out the garage. the car had sat for about five hours in the driveway when she was going to drive it back into the garage. while releasing the brakes the vehicle accelerated suddenly and unexpectedly. resulting in a collision with the garage cabinets at the rear of the garage, forcing the sides of the cabinet through the rear of the garage. the impact destroyed two full seven foot cabinets and a tree drawer cabinet. the front bumper cover was torn and pushed back about | |||
| 01/27/2009 | 1 | ||
| I had an issue with my abs light coming on. it comes on and goes off as it wants. i also have another light with a ! i have also noticed that my cruise control isn't working. i looked this up and they are saying that there is a chance it could actually cause a fire. i am worried since i have 4 kids! there seem to be a lot of the same complaints i have found on the net. is this something that is being looked into? *tr | |||
| 01/01/2006 | 1 | ||
| On my 2000 ford windstar my airbag light has been coming on and flashing a code. i asked a friend that works at the local dealership what this code meant and i was informed that there is a short in my passenger side airbag. i said something to my local mechanic and he told me that at a conference he attended they were told that on safety equipment like airbags there is an extended warranty. i went to my local dealer and asked the shop manager about the extended warranty on airbags and they told me there is no such thing and they are covered the same as the vehicle warranty which is 60,000 miles. as of today my van has about 118,000 miles on it so i am well beyond the warranty. is there an extension of the warranty on safety equipment? i was also wondering since this is a short in my passenger side airbag can that airbag deploy without being in a crash. i ask this because my teenage daughters sit up front with me all the time and i would hate for it to explode in their face without any warning, just because i wasn't able to get the short fixed. *jb | |||
| 08/24/2004 | 52000 | 1 | |
| While parked, i started my car, then put on my seatbelt. immediately after i put my seat belt on, the air bag on the drivers seat by my left shoulder blade went off. no warnings were given prior to this. my seat was smoking where the air bag was. it totally ripped the leather on my seat. it sounded like a gunshot went off in my ear.*ak | |||
| 12/03/2000 | 1 | 08/01/2000 | |
| The airbag light had been coming on and going off by it's self for a couple of months dealership stated it was a problem with the electronics the sirbag deployed without impact on dec. 3, 2000 when my husband turned the iginition to start the vechicle - it deployed while we were in a parking lot- he was bruised but not require medical treatment. *ak | |||
| 12/01/2001 | 1 | 10/01/2000 | |
| Airbag light had been coming on for 2 months van taken to armstrong ford on 3 occasions to be fixed they stated airbags were okay that it was an electrical problem with the light replaced a spring in the light airbag deployed 2 days afer picking up the van from repairs there was no impact to the van it deployed on it's own. *ak | |||
| 06/01/2000 | |||
| Upon review of the air bag warning indicator, the dealer's service center has determined that the vehicle was manufactured and sold to me missing the entire driver's side air bag assembly. because the safety system on the air bag system runs through a loop, all of the air bags were rendered inoperable. the dealer is making an effort to build and install the entire air bag assembly. the concern is however, that the vehicle was 1) allowed off of the production line and 2) allowed to be sold by the dealer with no functioning air bag system. if this questionaire is selected for further review, i would like to recommend 1)that the nhtsa issue an informational bulletin alerting drivers that if the air bag warning indicator light is on in their vehicle, that no air bags will deploy in an accident; and 2) that a review of the manufacturer's safety system inspection procedures is conducted, and that the procedure ensures that vehicles are not allowed to leave the plant without functioning air bags. thank you for your time with this issue. | |||
| AIR BAGS - FRONTAL | |||
| 11/26/2009 | 179000 | 1 | |
| Was in a front impact crash that, according to police report, was approximately 40 mph at impact. no airbags deployed.... *tr | |||
| 09/20/2009 | 132000 | 1 | |
| Abs light came on, followed immediately by the brakes not working properly, which caused an accident, which totaled the vehicle and injured my son who was driving. *tr | |||
| 07/07/2008 | 70000 | 1 | |
| My husband was going through an intersection on a green light with our 2000 ford windstar and a vw jetta ran the red light and my husband hit him on the drivers side. the hole front of the van was pushed in and considered totaled. both of the air bags never deployed. the bumper on the van was basically hanging on the ground and the hood bent up with everything else in the front. *tr | |||
| 03/07/2008 | 150650 | 1 | 03/08/2007 |
| Tl*the contact owns a 2000 ford windstar. while driving 20 mph, the front passenger side air bag deployed on its own. the dealer advised the contact to call ford motor company's air bag hotline. the failure and current mileages were 150,650. | |||
| 06/10/2005 | 67950 | 1 | 11/02/2004 |
| Dt: the air bags did not deploy. the consumer's vehicle was hit in the front. *ak *sc *jb | |||
| 06/02/2004 | 1 | ||
| While driving at 45 mph a truck made a sudden stop and rear ended consumer's vehicle. upon inmpact, air bags failed to deploy. emt was contacted to transport a child to hospital. consumer had vehicle towed off the highway.*ak | |||
| 04/09/2004 | 38000 | 1 | |
| While driving at 60 mph consumer's vehicle collided with a large cargo box that fell off a delivery truck. consumer was wearing seat belts, but the air bags did not deploy. consumer sustained a sprained neck and back . there was extensive front end damage. *ak | |||
| 06/25/2003 | 13000 | 1 | 08/01/2001 |
| While driving 40 mph the vehicle was involved in a frontal collision and the air bags did not deploy. *nlm the vehicle was totaled. ford charged the consumer for the repair which was unsatisfactory. *scc *jb | |||
| 06/13/2002 | |||
| While driving at the speed of 35mph was involved in a frontal collision. upun impact, neither air bag deployed. dealer has been notified. if you have any additional information feel free to add.*ak | |||
| 07/29/2002 | 1 | 08/01/2000 | |
| I was involved in a head-on accident on a freeway. the driver of the other vehicle had fallen asleep, and, therefore, had not slowed down her vehicle. the impact took the front driver's side wheel off my vehicle and we rolled part way over until the ditch stopped my vehicle. my vehicle was claimed a total loss. the airbags did not deploy. i have a photo of the vehicle after the accident and the vehicle is currently located in brandywine, md at the insurance auto auction waiting for a sale date. i contacted ford to see if they could assist in finding out why the airbags failed to deploy. they told me that i would have to pay to have the airbags checked at a ford dealer, that there was nothing they could do. this answer was not acceptable to me, since it would seem they should be concerned as to why the safety equipment failed. i am hoping nhtsa can assist me in finding out the reason for the failure. thank you.*ak | |||
| 05/24/2002 | 3 | 02/08/2002 | |
| While slowing down to park vehicle, it will surge foward. consumer has hit a steel pole due to that problem.*ak this defect has presented itself three times. there were no accidents in two of the incidents. the dealer checked all of the components that contribute to this. there was no significant factor located that could have contributed to these incidents. also, the air bags did not deploy when consumer hit the pole. *jg | |||
| 08/15/2001 | 1 | 09/01/2000 | |
| Vehicle was rear ended at 35mph, and consumer's vehicle went forward into another vehicle. upon impact, air bags did not deploy.*ak the driver side seat became dislodged and turned sideways. *yh | |||
| 06/05/2001 | 1 | 09/01/2000 | |
| Vehicle was going 35-40mph and another vehicle shot out in front, causing a crash. front airbags didn't deploy. consumer had seat belt on. ford has given a straight answer why it didn't deploy.*ak | |||
| 01/23/2001 | 1 | 03/01/2000 | |
| Travelling at approximately 35-40 mph i was broad sided by a car travelling approximately 20-25 mph. i was hit flush on the driver side front door, the driver side slider door, and a small portion of the driver side rear panel. why wouldn't my side air bag deploy in that situation? any information would be appreciated. police were notified but no report was taken by them. | |||
| 09/01/2000 | 1 | ||
| Was traveling approximately 15 mph when vehicle was t-boned by another vehicle & went into a tailspin. rear end of vehicle hit a guardrail & then bounced off & hit another vehicle head on. upon impact with second vehicle, airbags failed to deploy. had emergency room treatment & was released.*ak | |||
| AIR BAGS - FRONTAL - DRIVER SIDE INFLATOR MODULE | |||
| 01/07/2008 | 58000 | 1 | 03/02/2000 |
| Jan 7, 2008, my 2000 ford windstar was hit by car that ran a redlight. it had side air bags that i paid extra for and they did not deploy. *tr | |||
| 06/10/2005 | 1 | 11/02/2003 | |
| I have accident 06/10/05, head by head, but the air bag do not work and make me injury. i need investigation about this problem soon. thank you | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 01/09/2006 | 79000 | 1 | 12/30/2005 |
| Dt*: the contact stated the airbag light continuously illuminated. according to the owner's manual if the airbag light illuminated there was a risk that the airbag was not working properly. although the airbag light continued to remain on the vehicle has not been seen by a dealer. *ak | |||
| AIR BAGS - SIDE/WINDOW | |||
| 11/07/2009 | 118400 | 1 | |
| The side air bag on the driver side of my 2000 ford windstar sel inadvertently deployed. the air bag deployed approximately 5 to 10 seconds after starting the vehicle. it deployed while idling and sitting stationary. in the process of this deploying, it ruined the driver's seat. i have not replaced the seat as of yet. i am trying to get ford motor company to pay for the repair. i took the vehicle to a ford dealer and they would not repair it free of charge. they analyzed the system but found no reason for the inadvertent deployment of the air bag. *tr | |||
| 02/27/2009 | 141850 | 1 | |
| While closing the drivers door on a 2000 ford windstar the drivers side seat air bag deployed causing injury to my wife's left arm. *tr | |||
| 01/20/2009 | 124000 | ||
| Tl*the contact owns a 2000 ford windstar. when the contact turned the ignition key, the side air bag on the driver's side suddenly deployed. the driver sustained minor injuries from the moderate force. the vehicle is currently at an authorized dealer for diagnostic testing to determine the cause of the failure. the failure and current mileages were 124,000. | |||
| 09/12/2003 | 54985 | 0 | 04/15/2000 |
| While my wife and young son were driving 400 miles from home on a congested expressway the side airbag deployed without warning or cause. after the dealer had the vehicle for two weeks they decided it was caused by a faulty sensor and since the vehicle was out of warranty (3 yr/36,000 miles) they gave us a bill for over $1100.00 with our repaired vehicle two weeks after later. the manufacturer assumes no liability. we are afraid to drive it. | |||