Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STRUCTURE - FRAME AND MEMBERS - UNDERBODY SHIELDS | ||||||||||||||||
| 11V030000 | FORD MOTOR COMPANY | V (Vehicle) | 425288 | 02/21/2011 | ODI | FORD MOTOR COMPANY | 01/26/2011 | 01/26/2011 | ||||||||
| Defect Summary | Ford is recalling certain model year 1999-2003 windstar vehicles originally sold in or currently registered in the states of connecticut, delaware, the district of columbia, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, utah, vermont, west virginia, and wisconsin. a separation of a front lower control arm rear attaching bracket may result in a lower control arm separation. a separation of both front subframe rear body mounts may result in separation of the steering intermediate shaft. | |||||||||||||||
| Consequence Summary | This could result in reduced steering control increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will inspect both front lower control arm rear attaching brackets, and both body mount attachments at the rear of the front subframe, and make the necessary repairs free of charge. the safety recall is expected to begin on or before february 21, 2011. owners may contact ford at 1-866-436-7332. | |||||||||||||||
| Notes | Ford's safety recall no. 11s16.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE | |||||
| 17525 | 01/01/2004 | 10007354 | Windshield cowl panel grille (leaf screen) breaking at the grille opening. *tt | 06/14/2004 | |
| STRUCTURE - BODY | |||||
| 2214 | 10/28/2002 | 10013062 | Roof ditch material cracking. this includes 1997-2003 f-150 and 2002 blackwood models. *eh service tip. *tt | 04/07/2005 | |
| 16423 | 11/01/2002 | 10008350 | Servicing body side molding or cladding / contact request. *mj | 07/28/2004 | |
| STRUCTURE - BODY - DOOR | |||||
| 02184 | 02/09/2004 | 0423 | 10007365 | Power sliding door operation and diagnostic service tips. *tt | 06/16/2004 |
| 16720 | 03/01/2003 | 10001957 | Power sliding door conditions. *tt *jb | 07/29/2003 | |
| 13867 | 02/01/2000 | 612465 | Some vehicles may exhibit a center storage bin door that binds when attempting to open or close the door. *tt | 06/08/2000 | |
| 8133 | 02/01/2000 | 612322 | Some vehicles may exhibit a center storage bin door that binds when attempting to open or close the door. *tt | 06/07/2000 | |
| 13569 | 11/01/1999 | 610938 | Information stating that the passenger side exterior door lock cylinder has been discontinued on all 2000 model year vehicles from december 6, 1999 production. *tt | 05/18/2000 | |
| 99242 | 11/15/1999 | 6090184 | Information on replacing and / or repairing malfunctioning (door, ignition and decklid) locks. *tt | 03/09/2000 | |
| STRUCTURE - BODY - ROOF AND PILLARS | |||||
| 030104 | 12/01/2002 | 10008151 | Crease in the headliner above the left a-pillar. *tt | 07/22/2004 | |
| STRUCTURE - BODY - TAILGATE | |||||
| 13294 | 10/01/1999 | 6092115 | Some vehicles may exhibit a rattle noise from the liftgate area. *tt | 11/27/2000 | |
| 7211 | 10/01/1999 | 6090807 | Exhibiting a rattle noise from the liftgate area. *tt | 03/30/2000 | |
| STRUCTURE - FRAME AND MEMBERS | |||||
| 14222 | 06/01/2000 | 613908 | Concerns with subframe clunk on acceleration / deceleration from front of vehicle. *tt | 09/21/2000 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STRUCTURE - BODY - DOOR | ||||||
| PE04022 | FORD MOTOR COMPANY | 03/03/2004 | 07/01/2004 | POWER SLIDING DOOR OPENING | ||
| The subject vehicles are equipped with single or dual power sliding doors (psd).approximately 111,000 vehicles have dual power sliding doors.the psd is opened by any of 5 methods, the inside or outside manual door handle, the key fob, the overhead console switch and the b-pillar switch.the door may be opened only under these conditions: ignition key is in off/accessories/on/start position, gear selector in park, vehicle speed less than 6 mph, and door unlocked.the psd latch is located at the rear of the door and has a secondary and primary latch position.full and proper closure engages both the secondary and primary latch.with the ignition in the on position, as the gear selector is moved out of park the door automatically locks and that action mechanically isolates the latch, secondary and primary, from all latch release connections.in addition to the reports alleging door opening while driving, ford has received approximately 5,700 reports that allege the door does not close properly or pops open with no mention of while driving.ford's investigation into these report included owner interviews, vehicle by-backs and testing of consumer vehicles.it found that allegations of door opening while driving were in fact reports of doors not being properly closed initially and subsequently opening to the secondary latch position as a result of vehicle vibrations or driving maneuvers.ford's testing of consumer vehicles did not result in any recurrence of psd opening while being driven.odi interviews with owners affirmed the allegations of psd opening while driving; however owners indicated the event is not a regular occurrence (i.e.,it occurred only once or has not occurred recently) and that the unintended psd opening may not be able to be duplicated.in contrast, the improper closing of the psd (latching on the secondary but not the primary latch) can be duplicated, and odi verified this during an inspection of a consumer vehicle.in this condition (secondary but no primary latch), when the vehicle's gear selector is moved out of park position, a warning chime sounds and warning message appears on the instrument panel.most reports and warranty claims were filed in the early service-life of the vehicle and peaked around the 18-month in-service time period.odi and mfr complaint trends are declining over the last 8 quarters.there is no alleged injury associated with occupant falling out while the vehicle is in motion.no failure mode causing full door opening while vehicle is in motion has been verified (reproduced by odi or by trained service technicians at dealerships) during this investigation.a safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will monitor this issue and reserves the right to take further action if warranted by the circumstances. | ||||||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | ||||||
| PE04022 | FORD MOTOR COMPANY | 03/03/2004 | 07/01/2004 | POWER SLIDING DOOR OPENING | ||
| The subject vehicles are equipped with single or dual power sliding doors (psd).approximately 111,000 vehicles have dual power sliding doors.the psd is opened by any of 5 methods, the inside or outside manual door handle, the key fob, the overhead console switch and the b-pillar switch.the door may be opened only under these conditions: ignition key is in off/accessories/on/start position, gear selector in park, vehicle speed less than 6 mph, and door unlocked.the psd latch is located at the rear of the door and has a secondary and primary latch position.full and proper closure engages both the secondary and primary latch.with the ignition in the on position, as the gear selector is moved out of park the door automatically locks and that action mechanically isolates the latch, secondary and primary, from all latch release connections.in addition to the reports alleging door opening while driving, ford has received approximately 5,700 reports that allege the door does not close properly or pops open with no mention of while driving.ford's investigation into these report included owner interviews, vehicle by-backs and testing of consumer vehicles.it found that allegations of door opening while driving were in fact reports of doors not being properly closed initially and subsequently opening to the secondary latch position as a result of vehicle vibrations or driving maneuvers.ford's testing of consumer vehicles did not result in any recurrence of psd opening while being driven.odi interviews with owners affirmed the allegations of psd opening while driving; however owners indicated the event is not a regular occurrence (i.e.,it occurred only once or has not occurred recently) and that the unintended psd opening may not be able to be duplicated.in contrast, the improper closing of the psd (latching on the secondary but not the primary latch) can be duplicated, and odi verified this during an inspection of a consumer vehicle.in this condition (secondary but no primary latch), when the vehicle's gear selector is moved out of park position, a warning chime sounds and warning message appears on the instrument panel.most reports and warranty claims were filed in the early service-life of the vehicle and peaked around the 18-month in-service time period.odi and mfr complaint trends are declining over the last 8 quarters.there is no alleged injury associated with occupant falling out while the vehicle is in motion.no failure mode causing full door opening while vehicle is in motion has been verified (reproduced by odi or by trained service technicians at dealerships) during this investigation.a safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will monitor this issue and reserves the right to take further action if warranted by the circumstances. | ||||||
| STRUCTURE - FRAME AND MEMBERS | ||||||
| EA10007 | FORD MOTOR COMPANY | 12/20/2010 | 03/17/2011 | Front Subframe Corrosion Failures | 11V030000 | |
| In a january 26, 2011 defect information report, ford motor company (ford) notified the national highway traffic safety administration (nhtsa) that it will conduct a safety recall to address corrosion related fractures in the front lower control arm rear attaching brackets and body mount attachments at the rear of the front subframe in approximately 425,288 model year (my) 1999 through 2003 ford windstar vehicles manufactured from april 1998 to july 2003 and either sold or currently registered in the following high corrosion (salt-belt) states:connecticut, delaware, district of columbia, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, utah, vermont, west virginia and wisconsin (nhtsa recall no. 11v-030, ford recall no. 11s16).according to ford, separation of a front lower control arm rear attaching bracket may result in a lower control arm separation and separations of both front subframe rear body mounts may result in separation of the steering intermediate shaft.either condition could result in diminished vehicle directional control, increasing the risk of a crash.dealers will inspect the lower control arm rear attachment flanges and the rear body mount sections of the subframe on the right (passenger) and left (driver) sides of the vehicle.owners of vehicles that pass the inspection will be notified when to return for installation of reinforcement brackets to extend the durability of the front subframe assembly in affected areas in the presence of corrosion.owners of vehicles that do not pass inspection, but can be repaired, will be offered transportation until parts become available.repurchase offers will be extended to owners of vehicles that cannot be repaired with the reinforcement brackets.this investigation is closed. | ||||||
| PE10026 | FORD MOTOR COMPANY | 07/20/2010 | 12/20/2010 | Front Subframe Corrosion Failures | ||
| The office of defects investigation (odi) has identified 346 complaints to odi and ford alleging fracture, cracking and or excessive corrosion of the front subframes in model year (my) 1999 through 2003 ford windstar vehicles.approximately 97 percent of these complaints (334) involve vehicles that have been operated in salt belt states, which make up approximately 60 percent of the subject vehicle sales in the united states.the front subframe, sometimes referred to as the engine cradle, is a structural component of the windstar vehicles that carries the engine, transaxle, steering rack and certain front suspension components (e.g., lower control arm).for complaints with sufficient information to identify the location of the failure, most describe problems with the rear mounting bracket for the front passenger-side lower control arm with some related to the rear body mount attachment located in the same general area of the subframe (right-rear section near the front passenger wheel).the remainder of the reports allege fracture of the front subframe at other or, most often, unspecified locations.almost all of the complaints that specified the side of the vehicle indicated that the problem occurred on the right/passenger side (106), with only a few indicating the left/driver side (2) or both sides (3) were affected.ford and several complainants attributed the right-side failures to the routing of the air-conditioning lines above the front subframe on that side of the vehicle, further noting that condensation has been observed dripping onto the front subframe in the area of the affected components (the a/c drain tube is also located on the right side, near the front subframe).odi has identified 93 complaints related to lower control arm attachments, including 80 that appear to involve complete separations.all but one of these involved vehicles from salt belt states.all three crash incidents appear to be related to lower control arm separations, including one road departure into a road-side sign resulting in a totalled vehicle and a lane departure into another vehicle.almost half of the odi complaints related to control arm separation occurred at speeds greater than 20 mph and about a quarter occurred at highway speeds.three-quarters of these complaints allege experiencing difficulty controlling the vehicle and about 40 percent appear to have resulted in departures from the intended lane of travel.testing by both ford and nhtsa have demonstrated that lower control arm separation from the rear attachment bracket results in significant toe out of the affected wheel, which affects the driver's ability to control vehicle direction.according to ford, moderate braking improved vehicle controllability by reducing the amount of toe out, possibly explaining incidents that did not allege a loss of control.odi's analysis of complaints related to the rear body mount identified 41 complaints (odi only).these complaints generally report experiencing progressively worsening noise concerns when turning, accelerating or braking.although, some of the complaints that appeared to involve a complete separation of the body mount alleged difficulty steering, the effects on vehicle control from this failure mode do not appear to be as great as those resulting from control arm separation.however, odi is seeking more information regarding two complaints which alleged that body mount failure resulted in disconnection of the steering wheel from the steering rack (one occurred during vehicle service).this investigation has been upgraded to an engineering analysis (ea10-007) for subject vehicles sold or currently registered in salt belt states to further assess the scope, frequency and safety consequences of the alleged defect in these vehicles.odi will continue to gather information about vehicles outside the salt belt as well. | ||||||
| EA10007 | FORD MOTOR COMPANY | 12/20/2010 | Front Subframe Corrosion Failures | |||
| The office of defects investigation (odi) has identified 346 complaints to odi and ford alleging fracture, cracking and or excessive corrosion of the front subframes in model year (my) 1999 through 2003 ford windstar vehicles.approximately 97 percent of these complaints (334) involve vehicles that have been operated in salt belt states, which make up approximately 60 percent of the subject vehicle sales in the united states.the front subframe, sometimes referred to as the engine cradle, is a structural component of the windstar vehicles that carries the engine, transaxle, steering rack and certain front suspension components (e.g., lower control arm).for complaints with sufficient information to identify the location of the failure, most describe problems with the rear mounting bracket for the front passenger-side lower control arm with some related to the rear body mount attachment located in the same general area of the subframe (right-rear section near the front passenger wheel).the remainder of the reports allege fracture of the front subframe at other or, most often, unspecified locations.almost all of the complaints that specified the side of the vehicle indicated that the problem occurred on the right/passenger side (106), with only a few indicating the left/driver side (2) or both sides (3) were affected.ford and several complainants attributed the right-side failures to the routing of the air-conditioning lines above the front subframe on that side of the vehicle, further noting that condensation has been observed dripping onto the front subframe in the area of the affected components (the a/c drain tube is also located on the right side, near the front subframe).odi has identified 93 complaints related to lower control arm attachments, including 80 that appear to involve complete separations.all but one of these involved vehicles from salt belt states.all three crash incidents appear to be related to lower control arm separations, including one road departure into a road-side sign resulting in a totalled vehicle and a lane departure into another vehicle.almost half of the odi complaints related to control arm separation occurred at speeds greater than 20 mph and about a quarter occurred at highway speeds.three-quarters of these complaints allege experiencing difficulty controlling the vehicle and about 40 percent appear to have resulted in departures from the intended lane of travel.testing by both ford and nhtsa have demonstrated that lower control arm separation from the rear attachment bracket results in significant toe out of the affected wheel, which affects the driver's ability to control vehicle direction.according to ford, moderate braking improved vehicle controllability by reducing the amount of toe out, possibly explaining incidents that did not allege a loss of control.odi's analysis of complaints related to the rear body mount identified 41 complaints (odi only).these complaints generally report experiencing progressively worsening noise concerns when turning, accelerating or braking.although, some of the complaints that appeared to involve a complete separation of the body mount alleged difficulty steering, the effects on vehicle control from this failure mode do not appear to be as great as those resulting from control arm separation.however, odi is seeking more information regarding two complaints which alleged that body mount failure resulted in disconnection of the steering wheel from the steering rack (one occurred during vehicle service).this investigation has been upgraded to an engineering analysis for subject vehicles sold or currently registered in salt belt states to further assess the scope, frequency and safety consequences of the alleged defect in these vehicles.odi will continue to gather information about vehicles outside the salt belt as well. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 04/18/2011 | 94000 | ||
| Tl*the contact owns a 2000 ford windstar. the contact stated that nhtsa campaign id 11v030000 structure frame and members under body shields, and nhtsa campaign id 10v385000 suspension rear axle non powered axle assembly were performed on the vehicle and were completed on april 4, 2011. after the repair, the vehicles front end made a rubbing sound while attempting to park. the dealer stated a diagnostic test would need to be performed. the vehicle was not repaired. the failure and the current miles were 94,000. | |||
| 04/18/2011 | 94000 | ||
| Tl-the contact owns a 2000 ford windstar. the contact stated nhtsa campaign id 11v030000 structure frame and members under body shields, and nhtsa campaign id 10v385000 suspension rear axle non powered axle assembly was performed on the vehicle the repair was completed april 4, 2011 after the repair the vehicle front end made a rubbing sound while attempting to park. the dealer was contacted and they advised the vehicle will need to be diagnosed. the vehicle has not been repaired. the failure and the current miles were 94,000. li | |||
| 11/17/2010 | 140000 | ||
| Recall # id 10s13 rear axle inspection and axel on windstar 2001 my husband first noticed the rear axel cracked in two pieces and took the car to our mechanic who vertified the cracks and he said he never received a notice of recall on the windstars. we received notice in october an car was due for inspection in november. the ford dealer said it was a safety problem and we could not drive the car off the lot. dealer said it could take three to four months to get the part and repair the windstar. we are still waiting for the rear axel to be repaired and ford was aware of the problem in 2002 and failure to recall earlier they still do not have parts for the windstar. with a safety concern why the inspection stations were not aware of the recalls on the windstars and drivers like me were driving a cracked rear axel unknown period of time. | |||
| 11/08/2010 | 95800 | ||
| 2000 windstar 96k miles | |||
| 10/28/2010 | 75000 | ||
| I brought my ford windstar in to the dealers because of the rear axle recall. i had them inspect the subframe while it was on the lift, and they discovered that not only was my rear axle broken, but my subframe is separated as well. (along with the car having an exhaust leak). as much as i appreciate the repair and rental from ford for the axle, the remaining repairs will cost me as much as the car is worth. this car has only 75000 miles on it, and is garage kept. the subframe problems need to be address by ford immediately. this is going to get someone killed. | |||
| 10/11/2010 | 122000 | ||
| Had the front sub framed checked. it is badly rusted and found now to be unsafe and needs a new sub frame to hold front end together. we first had this van is buffalo than nebraska. we now live in florida. | |||
| 10/28/2010 | 75000 | ||
| I brought my ford windstar in to the dealers because of the rear axle recall. i had them inspect the subframe while it was on the lift, and they discovered that not only was my rear axle broken, but my subframe is separated as well. (along with the car having an exhaust leak). as much as i appreciate the repair and rental from ford for the axle, the remaining repairs will cost me as much as the car is worth. this car has only 75000 miles on it, and is garage kept. the subframe problems need to be address by ford immediately. this is going to get someone killed. | |||
| 10/11/2010 | 122000 | ||
| Had the front sub framed checked. it is badly rusted and found now to be unsafe and needs a new sub frame to hold front end together. we first had this van is buffalo than nebraska. we now live in florida. | |||
| 08/20/2010 | 90000 | ||
| Rear axle on 2000 ford windstar completely failed and cracked today while pulling into driveway after completing a 300 mile trip on the highway. recall notice received about a month ago. | |||
| 09/19/2010 | 167000 | ||
| While driving my ford windstar 2000 on a highway in maryland with my family, the vehicle became uncontrolable and smoke was coming from the back of the vehicle. there was also the smell of burnt rubber. upon checking we realised that the rear wheels were inclined inward. a subsequent check under the vehicle revealed that the rear beam was broken. i have ordered a replacement rear beam . | |||
| 08/20/2010 | 90000 | ||
| Rear axle on 2000 ford windstar completely failed and cracked today while pulling into driveway after completing a 300 mile trip on the highway. recall notice received about a month ago. | |||
| 09/19/2010 | 167000 | ||
| While driving my ford windstar 2000 on a highway in maryland with my family, the vehicle became uncontrolable and smoke was coming from the back of the vehicle. there was also the smell of burnt rubber. upon checking we realised that the rear wheels were inclined inward. a subsequent check under the vehicle revealed that the rear beam was broken. i have ordered a replacement rear beam . | |||
| 08/20/2010 | 90000 | ||
| Rear axle on 2000 ford windstar completely failed and cracked today while pulling into driveway after completing a 300 mile trip on the highway. recall notice received about a month ago. | |||
| 09/19/2010 | 167000 | ||
| While driving my ford windstar 2000 on a highway in maryland with my family, the vehicle became uncontrolable and smoke was coming from the back of the vehicle. there was also the smell of burnt rubber. upon checking we realised that the rear wheels were inclined inward. a subsequent check under the vehicle revealed that the rear beam was broken. i have ordered a replacement rear beam . | |||
| 08/20/2010 | 90000 | ||
| Rear axle on 2000 ford windstar completely failed and cracked today while pulling into driveway after completing a 300 mile trip on the highway. recall notice received about a month ago. | |||
| 09/19/2010 | 167000 | ||
| While driving my ford windstar 2000 on a highway in maryland with my family, the vehicle became uncontrolable and smoke was coming from the back of the vehicle. there was also the smell of burnt rubber. upon checking we realised that the rear wheels were inclined inward. a subsequent check under the vehicle revealed that the rear beam was broken. i have ordered a replacement rear beam . | |||
| 08/20/2010 | 90000 | ||
| Rear axle on 2000 ford windstar completely failed and cracked today while pulling into driveway after completing a 300 mile trip on the highway. recall notice received about a month ago. | |||
| 09/19/2010 | 167000 | ||
| While driving my ford windstar 2000 on a highway in maryland with my family, the vehicle became uncontrolable and smoke was coming from the back of the vehicle. there was also the smell of burnt rubber. upon checking we realised that the rear wheels were inclined inward. a subsequent check under the vehicle revealed that the rear beam was broken. i have ordered a replacement rear beam . | |||
| 08/17/2010 | 113000 | ||
| Tl. the contact owns a 2000 ford windstar. the contact stated while driving at 35 mph the contact heard a loud noise come from underneath the vehicle and the steering became very loose so the contact pulled over. the contact heard a squeaking noise as the contact pulled to the side of the road. the contact was able to drive home and notice the passenger side sub that holds the transmission and the engine was broken in half. the contact called the manufacture and they stated since the corrosion is not related to the rear axle corrosion there is nothing they can do. the contact stated the vehicle could have caused a crash injuring little children. the contact stated the manufacturer needs to recall the vehicle overall with corrosion. the failure mileage as 113,00. jo | |||
| 05/21/2010 | 165200 | ||
| I own a 2000 ford windstar with a rear axle that is cracked in two places. noticed instability at freeway speeds and believed it to be an alignment problem, but technicians discovered rear axle problem. vehicle is parked and hasn't been driven since axle problem was diagnosed. estimates for replacement run from $1000 to $2200. rear tires are worn unevenly and tires are noticeably tilted inward in rear. | |||
| 08/15/2010 | 146950 | ||
| Tl-the contact owns a 2000 ford windstar. while driving 30 mph the contact heard a noise and the the rear axle cracked. he stated he slowed down and turn everything off. he continued to drive home. the vehicle was taken to an authorized dealer and he was advised the rear axle needs replacing. the dealer was ordering the part. the failure mileage was 146,50 and the current mileage was 146.972. vwb | |||
| 05/21/2010 | 165200 | ||
| I own a 2000 ford windstar with a rear axle that is cracked in two places. noticed instability at freeway speeds and believed it to be an alignment problem, but technicians discovered rear axle problem. vehicle is parked and hasn't been driven since axle problem was diagnosed. estimates for replacement run from $1000 to $2200. rear tires are worn unevenly and tires are noticeably tilted inward in rear. | |||
| 08/15/2010 | 146950 | ||
| Tl-the contact owns a 2000 ford windstar. while driving 30 mph the contact heard a noise and the the rear axle cracked. he stated he slowed down and turn everything off. he continued to drive home. the vehicle was taken to an authorized dealer and he was advised the rear axle needs replacing. the dealer was ordering the part. the failure mileage was 146,50 and the current mileage was 146.972. vwb | |||
| 05/21/2010 | 165200 | ||
| I own a 2000 ford windstar with a rear axle that is cracked in two places. noticed instability at freeway speeds and believed it to be an alignment problem, but technicians discovered rear axle problem. vehicle is parked and hasn't been driven since axle problem was diagnosed. estimates for replacement run from $1000 to $2200. rear tires are worn unevenly and tires are noticeably tilted inward in rear. | |||
| 08/15/2010 | 146950 | ||
| Tl-the contact owns a 2000 ford windstar. while driving 30 mph the contact heard a noise and the the rear axle cracked. he stated he slowed down and turn everything off. he continued to drive home. the vehicle was taken to an authorized dealer and he was advised the rear axle needs replacing. the dealer was ordering the part. the failure mileage was 146,50 and the current mileage was 146.972. vwb | |||
| 05/18/2010 | 123500 | ||
| Local news article boradcast yesterday regarding rear axel problem with ford windstar. my 2000ford winstar lx was becoming more difficult to drive/control, similiar to driving with flat tires & unable to maintain vehicle control. the van wasdrifting from side to side. i looked at the rear axel & there is a visible crack on driver side of rear axel. passenger side of rear axel is also starting to crack. | |||
| 12/30/2009 | 111440 | 1 | |
| The rear axle beam of my 2000 ford windstar split in 2 while i was making a right hand turn causing the rear wheels to flare out. the service station said they have made repairs to other windstars with the same problem. lucky for me i was not going fast and there were no injuries. i learned later that the beam rusted out from the inside as water had infiltrated the beam. *tr | |||
| 11/26/2009 | 140000 | 1 | |
| My 2000 ford windstar with approx 140000 miles had its rear axle snap in two. as i review other complaints this does not seem to be an isolated case. *tr | |||
| 04/28/2009 | 102000 | 1 | |
| I had been concerned about a bad shimmy at 50 mph on my 2000 ford windstar, and i had spoken to my dealer about it when i had the oil changed. less than a week later, as i pulled from my driveway, the rear axle broke completely in two. we have tried to get ford to address this problem, as there must be millions of these vans still on the road, and most of them carry children. we have not had any response so we are filing this complaint. we have heard of other failures and as you know they could be deadly. we paid to have the axle replaced. *tr | |||
| 08/01/2004 | 1 | ||
| In 2004/2005 the paint on my 2000 ford windstar began flaking off. it started on the hood, then the liftgate and the roof. at this point if we have a wind storm i find chips of paint all over my drive way. ford says paint doesn't last forever and basically the problem is all mine. *tr | |||
| 05/05/2009 | 93722 | 1 | |
| There were no events leading to the failure. vehicle got new tires and alignment then two days later the vehicle started pulling to the left. i went back to the tire dealer, the mechanic check the alignment and noticed that the rear axle had a crack on the driver side and was rusted through. the crack was so severe that the axle was almost in two parts and at the base there is a quarter inch separation in the crack. the tire is no longer laying flat. the bottom of the tire is facing out. if the mechanic didn't find the failure there certainly would have been a tragic accident. *tr | |||
| 06/15/2008 | 1 | ||
| Every time we get heavy rains my front windshield leaks. while checking recalls i have come across this problem which my mechanic explained to me exactly as the recall reads. ford will not fix the problem because there is no recall on their site. i was told it could be because the recall was too old or it was already taken care of but they don't know which. this vehicle was purchased from a ford dealer almost a year ago. i was told in event of an accident my windshield may come loose because of the bonding and could result in injury or death. *tr | |||
| 10/08/2007 | 95000 | 1 | 03/15/2000 |
| Catastrophic failure of the right lower control arm mounts at the subframe occurred with no warning or prior symptoms. the vehicle is a 2000 ford windstar with approximately 95k miles. at the time of the failure the driver was pulling away from a curb when the control arm mounts broke causing the wheel to swing away from the vehicle and the drive axle to pull out of the transmission. the vehicle was towed to a local service station where it was examined. the dealer was contacted who in turn instructed me to contact ford motor company directly. under the direction of ford motor company the vehicle was towed to the dealer to determine the cause of failure. the dealer determined that the sub-frame was rusted out in the area around the passenger side control arm mounts. ford has refused to offer any assistance in fixing the problem. a search of the nhtsa complaint database revealed 12 other complaints of similar failures with 1998-2001 windstars. (odi #s: 10152076, 10103097, 10152712, 10138539, 10183135, 10171784, 10173473, 10153590, 10200106, 10005872, 761511, 10172459) there appears to be a trend related to excessive corrosion leading to premature failure of the rear portion of the subframe on the passenger side. one possible factor could be the placement of the air conditioner system and the tendency for condensation to drip on this portion of the frame whenever the system is in cooling or defrost mode causing accelerated corrosion. this is a severe failure that is premature, not easily detectable, potentially fatal, and will likely occur more frequently as these vehicles age. i strongly urge the nhtsa to conduct an engineering investigation regarding this failure. *tr | |||
| 04/02/2000 | 0 | ||
| Joints are not connected under quarter wheel weld. one weld is completly missing, and 3 are not properly connected. automobile started with squeaking noise which led to a very loud noise. automobile has been taken to the dealer 3 times. the 1st and 2nd time, dealer was unaware of defect. the 3rd time, dealer found the defect, but stated that any authorized ford repair center was unable to fix the defect. dealer would also not allow consumer to drive the automobile out of the dealership. | |||
| STRUCTURE - BODY | |||
| 06/06/2012 | 171000 | ||
| Tl* the contact owns a 2000 ford windstar. the contact stated that the vehicle was taken in for a state inspection and she was informed that the engine cradle was cracked and the vehicle would not pass the inspection. the contact stated that there were no other existing failures. the vehicle was previously repaired under nhtsa campaign id number: 11v030000 (structure: frame and members: underbody shields), but the dealer only replaced the brackets, which caused the cradle to crack. the failure and current mileages were 171,000. | |||
| 06/06/2012 | 171000 | ||
| Tl-the contact owns a 2000 ford windstar. the contact stated that the vehicle was taken in for a state inspection and she was informed that the engine cradle was cracked and the vehicle would not pass the inspection. the contact stated that there were no other existing failures. the vehicle was previously repaired under nhtsa campaign id number: 11v030000 (structure: frame and members: underbody shields), but the dealer only replaced the brackets, which caused the cradle to crack. the failure and current mileages were 171,000. sm. | |||
| 06/06/2012 | 171000 | ||
| Tl- the contact owns a 2000 ford windstar. the contact stated the engine cradle cracked. the contact took the vehicle in for state inspection and was told the engine cradle was cracked and the vehicle could not pass inspection. the contact stated there was no other problems with the vehicle. the contact stated that the vehicle had nhtsa recall campaign id number: 11v030000 (structure: frame and members: underbody shields), but the dealer only replaced the brackets and that caused the cradle to crack. the failure mileage and current mileages were 171,000.rl | |||
| 02/21/2012 | |||
| Tl-the contact owns a 2000 ford windstar. the contact stated that the sliding doors would periodically lock and not unlock. the failure alternated between each rear sliding door. the vehicle had not been to the dealer. the failure mileage was unknown and the current mileage was 177,000. sm. | |||
| 05/15/2012 | 171000 | ||
| My son was driving on the highway. while driving at 40 miles per hour the back axel fractured. this resulted in him crashing into the center cement devider as well as the from left control arm breaking as well. he had to go to the hospital and get checked out. it is a shame that i have to find out about this recall through my insurer. | |||
| 12/22/2011 | 116000 | ||
| I have a 2000 ford windstar lx that my wife and 5 kids use localy the van has only 116,000 on it my mechanic said this upcoming march he would not be able to inspect the vehicle due to the rot and corrosion i brought it to poughkeepsie ford for sub frame inspection recall they said the rest is not their problem i did research on this matter on the web it is noted that many consumers were refunded up to 3000.00 or they could use that torward another vehicle purchase which is what i whanted to do what can i do now i have untill marc than i have no transpertation this is not fare a 2000 windstar should last longer like othe vehicles | |||
| 09/13/2011 | 162000 | ||
| 2000 ford windstar: cracked rear axle and corrosion and related failures of the front sub-frame. we are writing to report a rear cracked axle and failed, damaged and corroded front sub-frame assembly of our 2000 ford van. ford recalled: certain 1998-2003 model year windstar vehicles operated in corrosion states for cracked or broken rear axles (safety recall 10513- supplement #10); and for failed and corroded subframe front lower control arm rear attaching flanges and rear body mount attachments. our ford van has both these failures and is unsafe to drive. the vehicle failed the state safety inspection due to its cracked axle. the inspector advised us the van was unsafe to drive. the koons ford service department has inspected the van and concluded that the rear axle and front sub-frame have failed because of corrosion and both need to be replaced. the vehicle was operated regularly in maryland and the district of columbia, as well as driven in the winter in snow and ice conditions in high corrosion states. we were told by koons that an extension of the recall was denied by ford because while the vehicle was operated in high corrosion states, it was not registered in a high corrosion state. northern virginia weather is similar to official adjacent high corrosion states. the national weather service groups northern virginia with areas of maryland and dc with regard to snow fall. sodium chloride (salt) is virginia's primary snow removal and ice control chemical. the registration requirement is erroneous. consideration should be given to whether a vehicle was operated in high corrosion areas, where salt is used . ford's letter of 1/ 26/2011 to nhtsa, states that we are taking the action to confirm our commitment to safety and to address any potential vehicle owner concerns.we request that the recalls be extended to our vehicle. | |||
| 06/02/2011 | 158013 | ||
| Tl* the contact owns a 2000 ford windstar. the contact stated after having the vehicle repaired for recall nhtsa campaign id number: 10v385000 (suspension:rear:axle:non-powered axle assembly) and recall nhtsa campaign id number: 11v030000 (structure: frame and members:under body shields), she was unable to drive the vehicle since the brackets and bolts hang so low which caused it to get stuck when driving over a pot hole or on train tracks. the contact stated that the repairs only serve as a band aid and failed to remedy the problem. the vehicle was taken to a local mechanic who stated the vehicle was unsafe to drive since the sub frame was extremely compromised and needed to be replaced. the manufacturer was made aware of the failure but did not offer any assistance. the vehicle was not repaired. the failure and current mileage was 158,013. rvk | |||
| 06/02/2011 | 158013 | ||
| Tl - the contact owns a 2000 ford windstar. the contact stated after having the vehicle repaired for recall nhtsa campaign id number: 10v385000 (suspension:rear:axle:non-powered axle assembly) and recall nhtsa campaign id number: 11v030000 (structure: frame and members:under body shields), she was unable to drive the vehicle since the brackets and bolts hang so low which caused it to get stuck when driving over a pot hole or on train tracks. the contact stated that the repairs only serve as a band aid and failed to remedy the problem. the vehicle was taken to a local mechanic who stated the vehicle was unsafe to drive since the sub frame was extremely compromised and needed to be replaced. the manufacturer was made aware of the failure but did not offer any assistance. the vehicle was not repaired. the failure and current mileage was 158,013. rvk | |||
| 06/02/2011 | 158013 | ||
| Tl - the contact owns a 2000 ford windstar. the contact stated that after having repairs for recall nhtsa campaign id number: 10v385000 (component: suspension:rear:axle:non-powered axle assembly) and recall nhtsa campaign id number: 11v030000 (component: structure: frame and members:under body shields), she was unable to drive the vehicle since the brackets and bolts hang to low which causes it to get stuck when driving over a pot hole or train tracks. the contact stated that the repairs only serve as a band aid and failed to remedy the problem. the vehicle was taken to a local shop who stated that the vehicle was unsafe to drive since the sub frame was extremely compromise and needed to be replaced. the manufacturer was made aware of the failure who did not offered any assistance. the vehicle was not repaired. the failure and current mileage was 158,013. pm | |||
| 04/28/2007 | 80000 | ||
| Drivers side doors show corrosion from water sipping down windows on drivers side of the 2000 ford windstar. | |||
| 11/17/2010 | 140000 | ||
| Recall # id 10s13 rear axle inspection and axel on windstar 2001 my husband first noticed the rear axel cracked in two pieces and took the car to our mechanic who vertified the cracks and he said he never received a notice of recall on the windstars. we received notice in october an car was due for inspection in november. the ford dealer said it was a safety problem and we could not drive the car off the lot. dealer said it could take three to four months to get the part and repair the windstar. we are still waiting for the rear axel to be repaired and ford was aware of the problem in 2002 and failure to recall earlier they still do not have parts for the windstar. with a safety concern why the inspection stations were not aware of the recalls on the windstars and drivers like me were driving a cracked rear axel unknown period of time. | |||
| 01/25/2010 | 87605 | ||
| Hi..on january 25,2010 ,i was driving my 2000 ford windstar wheni received a flat tire on my right rear wheell. aaa came out to repair flat and when the tech was finished he showed me the cause of the flat. the rear axle was rusted and broken, causing the wheels to tow inward and make the tire rub on the car body, causing a blow out. i took the car to the dealer, kelly ford ,of melbourne ,florida. i requested a recall check and was told that there was no information on this failure at this time. the rear axle and the tire were replaced by the ford dealer on january 28, 2010. my repair bill was $1030. dollars.. i understand that you are now investgating this problem.i hope this will help.. | |||
| 12/19/2005 | 81000 | 4 | 10/10/2002 |
| The main recurring problem with my windstar has been a leak in the right rear of the cargo area, resulting in damage to the headliner and a body control module that wiped out the lights, turn lights, brake lights, and dome light in the rear of the vehicle. i purchased it in october of 2002 and had issues with this immediately. the dealer i bought the van from replaced the carpet and attempted to seal the liftgate hinge and electrical connector. there was still a leak and i took it back, their response was that i shouldn't take this van to a car wash. i took it to a mercury dealer and they fixed a recall that was supposed to take car of the problem. despite the effort, it has been leaking for three years and i didn't find out until my wife told me the lights went out. the headliner and carpet were soaked. i also found corrosion on the casing of the body control module, a part that ford was going to charge me almost $400 for. not including labor. to make a long story short, i ended up taking it to an independant body shop. it's going to cost us $350 to remove the liftgate and repair the damage to the integrity of the body and correct the leak. i was lucky enough to find a body control module for $150 that i'll install myself. $500 is a lot ot spend on something that ford should have taken care of on the assembly line, especially since this was the subject of recall. there could have been a fire and my wife is disabled. i've owned three ford products and all have had water leaks. all of these were new or newer vehicles. all of the competing brands i've owned including fiat, gm, datsun and chrysler have never had this problem. the owner of the body shop we took it to pointed out the repairs made by the mercury dealer had also failed. he also commented that the van might have been in an accident, something that was never disclosed to me at sale. *nm | |||
| 1 | |||
| Information pertaining to the use of poor metal on the ford windstar's. *ph *la | |||
| 11/15/2002 | 0 | 09/19/2002 | |
| Pop/loud hitting sound in front end when turning slow and hitting a bump or dip in hi-way. took to ford dealership in nevada, mo. and they said that is it made that way a stop if you hit something that it will not tear up something else...i really don't believe that. also, dust, coming in all over inside the 2000 windstar and you litteraly have to roll down the windows to breathe. the automatic sliding doors for passengers in back opens very slow and sometimes wont open without force. ts | |||
| 10/17/2000 | 1 | 09/08/2000 | |
| Consumer stated the sunvisor was missing.(lawyer, daniel uhlfelder on behlaf of client)*jb | |||
| 05/30/2000 | 2 | ||
| Suspension wallows on this thing. 1998 windstar i traded in had 82,000 miles and rode more controlled than this and still had all original components. you have to hold on to the armrests to keep in control in your seat. wife and kids get seasick riding in it. dealer states it is normal and all of them are that way.*ak | |||
| STRUCTURE - BODY - BUMPERS | |||
| 05/01/2002 | 1 | 01/01/2000 | |
| Bumper was loose. ford states this is common in these cars and a result of normal use, but charged to fix it. if we hadn't detected this problem it could have caused a major injury accident if the bumper came off during operation of the car. how can a loose bumper be considered normal? ford doesn't think this is odd at all, but has no information for owners to refer to in terms of maintenance and repair of this normal problem. it should at least be listed in the owners manual if it's normal*ak | |||
| STRUCTURE - BODY - DOOR | |||
| 04/17/2006 | 55000 | 3 | 02/14/2000 |
| Passenger side rear door has failed three times since i purchased the car in 2000. ford fixed it once while it was under warranty...no cost. they also fixed it after the warranty expired...no charge. this time...april 2006...they refused to cover the repair since i am out of the warranty period....even though this repair goes back to when i had the warranty. they say they only cover their repair for 12 mos. all 3 times the electric passenger rear door locks up and cannot be opened....either manually or via the electric button. cannot lift door lock...and is not safe to drive. this problem has been happened just about every other year. i feel they should be responsible for the repair since it goes back to when the car was under warranty. *jb | |||
| 05/02/2005 | 7 | 10/10/2001 | |
| Passenger side power sliding door will not close. have to close it manually and door resists closing so person has to pull very hard on door to close. could cause injury to person having to close the door due to force needed to close. | |||
| 02/05/2002 | 17000 | 12 | |
| While driving the electric sliding door. automatically becomes ajar. sometimes the vehicle can be parked, and the door becomes ajar. consumer states he has taken the vehicle in about 8 to 12 times over a period of 4 years.*ak the vehicle was taken in to be fixed but after several months the problem comes back. the consumer stated that he has to close the door a couple of times before it latches securely. the door came open while the consumer was driving. *tc | |||
| 10/09/2004 | 1 | 12/01/2000 | |
| While exiting the vehicle, the passenger side sliding door slid forward without warning. this caused the consumer's son to sustain an injury and he was taken to the hospital. the vehicle was taken to be taken to the dealer for inspection, however ford stated that they needed more information. the cause has not been determined at this time. *nm *sc | |||
| 11/15/2002 | 9 | ||
| Without warning the passenger's side and driver's side sliding doors come ajar intermittently. consumer contacted dealership on nine separate occasions, but the problem still occurs. *ak | |||
| 21000 | 9 | ||
| The rear sliding doors are intermittent. when closing, the door pops back open. when opening, the door will shut on its own which has caused passengers to get caught in the door. vehicle has been to the dealer for repairs at least nine times. *ak | |||
| 05/09/2003 | |||
| The vehicle did not come equipped with a door sensor and as a result a child was almost pinned by the sliding door. *nlm | |||
| While driving the passenger side sliding door slid. as a result object have fallen out of the vehicle. the consumers states objects have fallen out as a result. *nlm | |||
| 04/16/2003 | 32000 | 04/01/2003 | |
| The automatic opening door on the passenger side has no sensors to detect a person in the way of the door. the door closed on myself without automatically releasing. if a child was there it could have been a serious injury. *nlm | |||
| 03/19/2003 | 36500 | 10 | 11/30/2001 |
| Automatic sliding doors intermittently malfunction. they will sometimes fail to close or open when activated. the passenger side door sometimes fails to close completely and the open door light on the dash remains on. the passenger side door sometimes makes a rattling sound and does not appear to have a tight seal. *jb | |||
| 02/03/2003 | 62000 | 1 | 07/22/2000 |
| We have had problems with the automatic sliding doors on our minivan since the original date of purchase. when using the remote or interior buttons to close doors, they frequently malfunction. when trying to close the doors, sometimes there is just a clicking noise and the door does not close at all. other times, the door closes and then immediately pops right back open. often when trying to close the doors manually, the doors fail to latch. other times, the doors get stuck in an open position and we are unable to close them, either manually or electronically. we have taken the van to the dealership on two different occasions and they have not been able to duplicate the problem, or they simply state that there is not a problem. this past summer the motor which operates the door closing system was replaced. the most recent event occured on 2/3/03. this time the sliding door came open while the vehicle was in motion. we immediately took the vehicle to the dealership. they once again claimed that they can't find anything wrong. this is a very serious vehicle defect that could result in injury or death. | |||
| 3 | 09/08/2000 | ||
| Consumer stated the rear passenger door will not close/open properly or remain in the lock position, the dealer has tried numerous times to fix the defect but has been unsuccessful.(lawyer, daniel uhlfelder on behalf of client)*jb | |||
| 08/10/2002 | 1 | 04/04/2000 | |
| Transmission will downshift very roughly, driver gets thrown forward. dealer cannot find cause.*ak the transmission was down shifting with a terrible jolt at low speed. the vehicle was difficult to start when cold and damp, also when the ignition was switched off and then back to start the engine fires and runs. the vehicle stalling was determined to be fuel pump failure. the gas mileage dropped from 23 mpg to 16 mpg and the vehicle burns more oil. the lights flicker when driving at night and a/c is on, also the vehicle shakes while idling with the a/c on. the driver?s seat cut and slashed the consumer?s clothing. there was a weak green light from the battery. vehicle vibrates at high speed. the driver?s door was difficult to shut. *yh | |||
| 2 | 09/01/2000 | ||
| The passenger side rear door fails to open or close. *jg | |||
| Automatic sliding door on passenger's side of vehicle malfunctioned, pinning occupant between door and frame of vehicle. door should retract if resistance is present. consumer also pressed release button,and door did not return to normal operation. please give further details.*ak | |||
| 11/01/2001 | 6 | ||
| Two rear sliding door locks may remain locked intermittently. consumer cannot even do it manually preventing rear passengers from exiting vehicle. contacted dealer. *ak *tt | |||
| 7 | |||
| Automatic lock on passenger's side door, after being locked, come unlocked without using the unlock switch. contacted dealer, dealer had problem fixed 7 times, still same problem occurs. *ak *yh | |||
| 02/12/2002 | 1 | 08/01/2000 | |
| Right side power sliding door opened (uncommanded) when automatic transmission was movd from park to drive and vehicle speed reach approximately 5 mph. | |||
| 06/15/2000 | |||
| Right rear door will open by itself after it's closed and latched. this happens intermittently. dealer contacted. *ak | |||
| 06/01/2001 | |||
| When parked on an incline manual-sliding door closes easy with slightst touch. door does not have a locking latch mechanism to keep it opened. dealer has been notified. please provide more information.*ak | |||
| 09/20/2001 | 10 | 05/01/2000 | |
| Right rear power sliding door automatically re-opens after being closed. contacts on door closure have been checked and re-checked, yet power sliding door still continues to re-open after being closed. this is dangerous since i have a 2 year old child and i don't want her accidentally getting caught in the door or being distracted by it re-opening. also, sometimes i think i have locked the vehicle only to discover that the power sliding door has re-opened. manufacturer claims they cannot duplicate problem and that there is no error code on the computer, so they can't verify problem exists. .*ak | |||
| 09/26/2001 | 0 | ||
| While vehicle was left running in park, consumer got out of vehicle, and shut door, immediately vehicle started to roll down a hill. consumer heard automatic door locks lock when vehicle started to move. children were trapped inside. vehicle rolled into a tree, and airbags deployed. please provide any further information. *ak | |||
| 05/01/2001 | 3 | 06/12/2000 | |
| Power sliding door fails to remain closed and will open automatically. dealership has examined vehicle three times,and has failed to effectively remedy the problem. please provide any additional information/attachments.*ak | |||
| 04/12/2001 | 5 | 10/01/1999 | |
| The problem occurred when the vehicle was in motion, traveling about 25 mph. the right power sliding door opened while the car was in motion. nobody in the vehicle pressed any button or remote control or did anything to cause the door to open. when i pushed the overhead button to make the door close, it closed almost all the way but then sprung open again. this happened about 5 times before i was able to pull over and stop the vehicle. i got out of the car and closed the door manually. after that the door would not open at all, either manually or with the remote control. i did report the incident to ford, and the person i spoke with said that she could not find any record of this problem ever happening with any ford minivan.*ak | |||
| 6 | |||
| No summary listed for abov evehicle. *ak | |||
| 03/31/2001 | 2 | 02/01/2001 | |
| The door developed a squeaky/twisting metal sound...as if the hinges were all out of whack... the other side is beginning to make similar but not as loud noises.*ak | |||
| 10/21/2000 | 4 | 10/21/2000 | |
| While consumer is driving passenger's side door can come open without any assitence. consumer's child almost fell out of door. this happend while consumer was on highway. contacted dealer, and dealer said there was nothing wrong with door.*ak the cause for the sliding door opening while driving was determined to be detent switch failure. the humming noise while cruising was caused by vapor management valve failure. *yh | |||
| 10/21/2000 | 4 | 10/21/2000 | |
| On the day consumer bought vehicle and drove it home there was some noise coming from steering column. contacted dealer, and the dealer said that they did not find anything wrong.*ak consumer states bells go off randomly for no reason, at any given time and when it rains both sliding doors leak inside, passenger side door is loose and shakes and rattles, will open by itself. *jb | |||
| 04/06/2001 | 0 | ||
| While glass window is down and arm out at time of starting engine, doors locks will lock automatically, and at that time will pinch consumer's arm, leaving bruises. *ak | |||
| 12/15/2000 | 5 | 03/01/2000 | |
| When i first purchased my vehicle, the battery was dead and had to be jump-started. after that, on a regular basis, my battery would lose its charge. on 12/15/00 the battery was replaced. since i purchased the vehicle the airbag light has been coming on intermittently. sometimes it flashes, other times it stays on, i can be driving and it will come on all of a sudden and later it will go off. the sliding doors sometimes pop back open when i close them. the driver's side door doesn't always open when i push the button. the passenger side door sometimes sounds like its not completely closed. it looks like it's closed on the outside, but rattles going over bumps or around corners. this problem particularly scares me because i have a child sitting in the seat next to that door. i am also afraid that the airbag is going to deploy while i am driving the car. i have brought my van in to the dealership on 3 different occasions and each time they said that they could not duplicate the concern. the last time they had my van for 4 days.*ak | |||
| 12/18/2000 | 6 | 05/01/2000 | |
| Electric sliding door opens while driving and while car is parked & off. dealer will not fix because they cannot duplicate the problem. this is a major safety concern that i don't want to duplicate!! there are 4 other complaints i have found that correlate to this issue. they are 866315, 871988, 730676, 871684. i hope that someone in your office will investigate this. i am very persistent and will likely get ford to do the right thing and fix my door. i will even follow up and make sure they are investigation the situation for the root cause. but i don't think i alone can fight this. i need your organization to help ford investigate this issue in a timely maner before someone gets seriously hurt. if this door keeps coming open when i a driving, what will happen at impact??? this is worse than the dodge back door issue because children are sitting right next to this door. *ak | |||
| 3 | 03/01/2000 | ||
| Since we bought the vehicle the sliding doors have had a mind of their own. we have had the vehicle in the shop two times for the doors opening on their own and this will be number three. you can be parked somewhere and come out and the doors will be open and they would have been locked and completely closed upon leaving the vehicle. the sensors on the doors are also supposed to open if anything gets caught in them. my son had his arm in the way and it all but crushed it before it opened. checking around the net it seems that quite a few ford windstar owners have been having these problems. i am only glad that they have not opened while driving down the road. of course when taking the vehicle to the dealer they can not find anything wrong because it will not do it for them. if i were the only person having this problem i could see where it would take awhile to figure it out. but i'm not! something needs to be done by ford before someone gets hurt or killed. when the vehicle gets back from the dealer this time i am sure it will fall under the lemon law. suposedly ford has a case number assigned and is working the situation. we haven't seen anything yet. i am a master chief in the navy seabees and am currently deployed to korea and it is hard for me to understand the lack of support we are getting from ford. i am going to exhaust all possible avenues to get this problem resolved, hopefully for myself and all others that are having the problems. thank you for your time and i hope you can look into this, what i would consider to be a major problem. *ak | |||
| 09/01/2000 | 2 | 02/01/2000 | |
| At 632 miles we had a cracked seal replaced, along with the rear electric sliding door which was adjusted, on 04/00 we still had problems with the door and another door as well an electrical problem was found.on 09/00 transmition needed to be replaced and door was still inop, along with the other door. this vehicle is an unsafe lemon. the service repair facility made many attempts to repair the problems with the doors, among many other many major defects.we demand our rights under the ca. state lemon law to replace this vehicle. | |||
| 08/19/2000 | 5 | ||
| When opening either driver's or passenger's sliding door using the remote, doors would not fail to stop sliding open. continued the cycle until done. can not be stopped by hand on door handle. no emergency stop button for sliding door. wrist was broken trying to prevent door from opening. took to dealer & informed that door works the way it was designed to do.*ak | |||
| 08/04/2000 | 11 | 08/04/2000 | |
| While driving driver's and passenger's sliding doors popped open which may cause personal injury if someone was not strapped in, may fall out. also, driver sliding door cannot be opened from outside. wont have access to get in driver's side sliding door. dealer had the vehicle, but could not determine the cause. but, dealer could only adjust the doors. *ak | |||
| 04/30/2000 | 2 | ||
| Sliding door on driver's side would fail to remain close after being shut. vehicle would be parked at the time. taken vehicle to dealer once before to have it repaired. informed by mechanic that door switch was defective & needed to be replaced. part iwas on back order.*ak | |||
| 04/01/2000 | |||
| My 2000 windstar has given us more trouble than we need.we are very displeased with it.the dealer will not work with us to give us the assured safty we need. the seat belts tighten up on their on. back in july the back window burst out while sitting still. the door was missing a part that caused the lights to flicker.the radio goes of by it's self. all we want is another well made van.ford will continue to fix it but we do not want this van. please help. thank you | |||
| 04/07/2000 | 30 | 02/01/2000 | |
| Electrical sliding door kept opening on several occasions-purchased a second identical vehicle-two (2) days later the same door would not close - dealer had someone come in to see what was the problem-found that the codes were not correct in both vehicles-stated that error was made at the factory | |||
| 1 | 02/28/2000 | ||
| Automatic slidding doors on driver side will suddenly pop open by themselves, causing safety hazard. dealer has replaced a module which was only a temporary solution. cause is unknown. *ak | |||
| 05/31/2000 | 0 | ||
| While driving at any speed on the road sliding door will start making noises, as if it is loose. that has been happening since purchase of vehicle. *ak | |||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||
| 08/22/2004 | 62000 | 1 | |
| Passenger's side sliding door doesn't close fully. the door comes a-jarred if the vehicle drives over the slightest imperfection in the road. a re designed hinge was manufactured to correct the problem at a cost to the consumer.*ak | |||
| 01/12/2004 | 13013 | 1 | |
| Sliding door was replaced with only 13,013 miles at the time of service. (nar) *la *cb | |||
| 01/14/2003 | 11000 | 200 | 09/09/2000 |
| 2000 ford windstar with power sliding doors has been having problems where the drivers side sliding door will reopen after it has closed. ford has looked into the problem, changed parts, sent an engineer, etc. it still happens. continuosly called ford customer service after my dealer heard nothing from regional (which was where the problem is now directed) customer service says they can't do anything, because regional is over their heads. my dealer told ford and i have told ford that this is a serious safety issue, as it has happened while the car was in gear and moving in reverse. cannot get any help. where can i go? also, the first time i reported this problem and had it taken to the dealer was over a year ago. | |||
| 10/10/2003 | 07/01/2000 | ||
| Consumer states that vehicle's sliding door won't open with the power door lock, but while driving door slides open. dealer notified. please provide additional information. *ts | |||
| 03/25/2002 | |||
| Sliding doors open for no reason while driving. currently it is the left door, has had problems with both doors. ts. *ak | |||
| 6 | 12/01/2000 | ||
| The sliding door did not lock properly. while driving, the door would open and remain open. *nlm the consumer has demanded ford to buy back the vehicle. *scc | |||
| 10/10/2000 | |||
| When opening door it hits roof of van, causing causing damages.*ak | |||
| 08/04/2000 | 11 | 08/04/2000 | |
| While driving driver's and passenger's sliding doors popped open which may cause personal injury if someone was not strapped in, may fall out. also, driver sliding door cannot be opened from outside. wont have access to get in driver's side sliding door. dealer had the vehicle, but could not determine the cause. but, dealer could only adjust the doors. *ak | |||
| 08/04/2000 | 1 | 12/11/1999 | |
| While van was parked on a sight incline sliding door on the passenger's side released by themselves and came crashing down, pinning child between door and frame. child received minor injuries to his legs. problem was reported to ford customer's service. the van will be checked by the dealership. *ak dealer said the door was designed only to stay open on level surfaces. *yh | |||
| STRUCTURE - BODY - HOOD | |||
| 05/11/2000 | 0 | ||
| While driving could feel wind coming from hood area where, at a time, windows were closed ,and vehicle was filled with mosquitos. *ak | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 04/01/2011 | 129500 | ||
| Tl* the contact owns a 2000 ford windstar. the contact stated that he experienced a flat tire. the contact attempted to change and as the vehicle was jacked up, the frame collapsed. the vehicle was taken to an authorized dealer for repairs under nhtsa campaign id number: 11v030000 (structure: frame and members:underbody shields). the dealer and manufacturer were contacted and advised that the vehicle could be repaired but advised the contact not to drive the vehicle. the vehicle was not yet repaired. the current mileage was approximately 130,000 and the failure mileage was approximately 129,500. | |||
| 04/01/2011 | 129500 | ||
| Tl-the contact owns a 2000 ford windstar. the contact stated that he had a flat tire and when he jacked the vehicle up, the frame caved in suddenly. the vehicle was taken to an authorized dealer for recall 11v030000 (structure: frame and members:underbody shields) and was told that they would repair it but it was not done at that time. the vehicle was parked and had not been repaired by the dealer. the contact called the manufacturer who told him not to drive the vehicle and to tow it to the dealer for repair. the current mileage was approximately 130,000. the failure mileage was approximately 129,500-bk | |||
| 04/22/2011 | 143000 | ||
| 2000 ford windstar failure of frame bracket that fastens the rear stabililty arm to the right side of the frame just in front of the rear spring and shock absorber. | |||
| 04/24/2011 | 145000 | ||
| I have a 2000 ford windstar that i have had since it was purchased new. today while driving down the highway, i heard a loud pop. the van started to feel funny in the rear, almost like i had a flat tire. i pulled off the road and upon inspecting the rear wheel, noticed it was leaning in at the top. i looked at the rear axle and it had snapped in half. needless to say, this was inspected in january for this very same recall. my family was with me and could have been injured or killed because of this. | |||
| 04/22/2011 | 143000 | ||
| 2000 ford windstar failure of frame bracket that fastens the rear stabililty arm to the right side of the frame just in front of the rear spring and shock absorber. | |||
| 04/24/2011 | 145000 | ||
| I have a 2000 ford windstar that i have had since it was purchased new. today while driving down the highway, i heard a loud pop. the van started to feel funny in the rear, almost like i had a flat tire. i pulled off the road and upon inspecting the rear wheel, noticed it was leaning in at the top. i looked at the rear axle and it had snapped in half. needless to say, this was inspected in january for this very same recall. my family was with me and could have been injured or killed because of this. | |||
| 04/22/2011 | 143000 | ||
| 2000 ford windstar failure of frame bracket that fastens the rear stabililty arm to the right side of the frame just in front of the rear spring and shock absorber. | |||
| 04/24/2011 | 145000 | ||
| I have a 2000 ford windstar that i have had since it was purchased new. today while driving down the highway, i heard a loud pop. the van started to feel funny in the rear, almost like i had a flat tire. i pulled off the road and upon inspecting the rear wheel, noticed it was leaning in at the top. i looked at the rear axle and it had snapped in half. needless to say, this was inspected in january for this very same recall. my family was with me and could have been injured or killed because of this. | |||
| 04/22/2011 | 143000 | ||
| 2000 ford windstar failure of frame bracket that fastens the rear stabililty arm to the right side of the frame just in front of the rear spring and shock absorber. | |||
| 04/24/2011 | 145000 | ||
| I have a 2000 ford windstar that i have had since it was purchased new. today while driving down the highway, i heard a loud pop. the van started to feel funny in the rear, almost like i had a flat tire. i pulled off the road and upon inspecting the rear wheel, noticed it was leaning in at the top. i looked at the rear axle and it had snapped in half. needless to say, this was inspected in january for this very same recall. my family was with me and could have been injured or killed because of this. | |||
| 04/22/2011 | 143000 | ||
| 2000 ford windstar failure of frame bracket that fastens the rear stabililty arm to the right side of the frame just in front of the rear spring and shock absorber. | |||
| 04/24/2011 | 145000 | ||
| I have a 2000 ford windstar that i have had since it was purchased new. today while driving down the highway, i heard a loud pop. the van started to feel funny in the rear, almost like i had a flat tire. i pulled off the road and upon inspecting the rear wheel, noticed it was leaning in at the top. i looked at the rear axle and it had snapped in half. needless to say, this was inspected in january for this very same recall. my family was with me and could have been injured or killed because of this. | |||
| 04/18/2011 | 122000 | ||
| Ford windstar recall 11s16 i contacted ford headquarters regaurding the front recall on 4/18/2011 i spoke with a woman named donna documented case # 0546080521 when i asked about the front recall parts when they were going to be available she told me nobody knew anything about them. then i asked her i was calling ford cause i thought they were the one to call cause they were manufacturing them. i was shockingly informed they werent manufacturing them and didnt know who was or where they were coming from. i even asked her if they were going to fall out of the sky then? (she laughed) she told me to call my dealership. which i have asked my dealership 3 times now and got 3 different answers. but i did leave a message for the service manager to call me. my concern is if ford headquarters isnt manufacturing the parts for there vechiles how safe are these parts and have they been tested? who is suppose to be manufacturing these parts do you know? are these orignal factory parts? because the back braces they put on my windstar are not factory parts. so is the front parts going to be the same kinda of fix? are these fixes ford is providing safe and been tested since they are not factory parts ? and will they last? this is my #1 concern. can you you please give me some answers thank- you for your attention to this matter. | |||
| 03/02/2011 | 94540 | ||
| Tl* the contact owns a 2000 ford windstar. the contact received notification of nhtsa campaign id number: 11v030000 (structure: frame and members: underbody shields) and took the vehicle to the dealer for repairs. the dealer inspected the vehicle and stated that the sub frame did not exhibit any signs of the failure listed in the recall. the vehicle was released to the contact and the contact was advised that the vehicle was safe to drive although a crack was discovered on a stress point of the frame. the dealer stated that the crack found on the contacts frame was not included in the recall. the contact spoke with the manufacturer and was informed that they would have to take the dealer | |||
| 03/02/2011 | 94540 | ||
| Tl- the contact owns a 2000 ford windstar. the contact received a recall for nhtsa campaign id number: 11v030000 (structure: frame and members: underbody shields and took the vehicle to the dealer. the dealer inspected the vehicle and stated the sub from was fine and the vehicle was safe to drive. the contact is concerned because they saw a crack in a stress point of the frame. the dealer stated the crack in the frame was not part of the recall. the contact spoke with the manufacturer and was told they would not have the vehicle inspected because they would take the word of the dealer. the contact is concered that the vehicle may not be safe because of the crack. the failure mileage and current mileages were 94,540.rl | |||
| 03/06/2011 | 117000 | ||
| We recently had our 2000 ford windstar into the dealer for a subframe recall. the dealer found a crack in the passenger side subframe mount but stated it was under 3mm so it was not considered unsafe. they deamed it safe to drive and put me back on the road in it, my childrens lives are at risk, they refuse to buy it back or give me a loaner and stated i had to wait untilt he parts come in to fix it. please help us ford is screwing over all of us, i have three children and i am so scared to drive it!!! | |||
| 08/28/2010 | 82000 | ||
| 2000 ford windstar rear axle and front sun-frame failure: ford dealer has had my van for 7 months now since september 1, 2010. i just received another recall notice this week about potential front sub-frame failure. dealer says my van failed front end inspection but is repairable and must now wait for those parts also. ford has been great with rental car and treated us fairly. however, i have lost total confidence in the safety of this vehicle and do not want it back, even with repairs. aside from sitting with the same fuel in it for 7 months now, it has obviously incurred weathering and wear on systems like tires, battery, oil, etc. i have also been paying insurance for a parked vehicle for 7 months. of greater concern is the fact that this vehicle has completely lost all trade in value or resale potential. with only 80k miles, i had intended to keep this vehicle for many more years. it has always been garage kept and dealer maintained and the body is in great condition. two weeks before the rear axle cracked, i had a ford dealer complete $1,400 in front end maintenance - new suspension components, struts, bushings, etc. bottom line is: i have lost total confidence in the safety of this vehicle, even with repairs; i have lost money on repairs just prior to the rear axle failure; i have paid for insurance for a car sitting in a lot for 7 months - so far; i have lost all trade in value: i have lost all resale value - nobody in their right mind would buy a windstar now after all the media coverage; i cannot afford to replace it with a comparable vehicle at this time. i do not want this vehicle back! i urge you to consider the issues i have listed above as you continue your investigation. while some points above may be outside the scope of your investigation, ford needs to understand the enormous impact of this situation on their customers. i am a ford guy with 3 other ford vehicles, including an antique. i am not happy and ford needs to make this right. thank you | |||
| 03/06/2011 | 117000 | ||
| We recently had our 2000 ford windstar into the dealer for a subframe recall. the dealer found a crack in the passenger side subframe mount but stated it was under 3mm so it was not considered unsafe. they deamed it safe to drive and put me back on the road in it, my childrens lives are at risk, they refuse to buy it back or give me a loaner and stated i had to wait untilt he parts come in to fix it. please help us ford is screwing over all of us, i have three children and i am so scared to drive it!!! | |||
| 08/28/2010 | 82000 | ||
| 2000 ford windstar rear axle and front sun-frame failure: ford dealer has had my van for 7 months now since september 1, 2010. i just received another recall notice this week about potential front sub-frame failure. dealer says my van failed front end inspection but is repairable and must now wait for those parts also. ford has been great with rental car and treated us fairly. however, i have lost total confidence in the safety of this vehicle and do not want it back, even with repairs. aside from sitting with the same fuel in it for 7 months now, it has obviously incurred weathering and wear on systems like tires, battery, oil, etc. i have also been paying insurance for a parked vehicle for 7 months. of greater concern is the fact that this vehicle has completely lost all trade in value or resale potential. with only 80k miles, i had intended to keep this vehicle for many more years. it has always been garage kept and dealer maintained and the body is in great condition. two weeks before the rear axle cracked, i had a ford dealer complete $1,400 in front end maintenance - new suspension components, struts, bushings, etc. bottom line is: i have lost total confidence in the safety of this vehicle, even with repairs; i have lost money on repairs just prior to the rear axle failure; i have paid for insurance for a car sitting in a lot for 7 months - so far; i have lost all trade in value: i have lost all resale value - nobody in their right mind would buy a windstar now after all the media coverage; i cannot afford to replace it with a comparable vehicle at this time. i do not want this vehicle back! i urge you to consider the issues i have listed above as you continue your investigation. while some points above may be outside the scope of your investigation, ford needs to understand the enormous impact of this situation on their customers. i am a ford guy with 3 other ford vehicles, including an antique. i am not happy and ford needs to make this right. thank you | |||
| 03/06/2011 | 117000 | ||
| We recently had our 2000 ford windstar into the dealer for a subframe recall. the dealer found a crack in the passenger side subframe mount but stated it was under 3mm so it was not considered unsafe. they deamed it safe to drive and put me back on the road in it, my childrens lives are at risk, they refuse to buy it back or give me a loaner and stated i had to wait untilt he parts come in to fix it. please help us ford is screwing over all of us, i have three children and i am so scared to drive it!!! | |||
| 08/28/2010 | 82000 | ||
| 2000 ford windstar rear axle and front sun-frame failure: ford dealer has had my van for 7 months now since september 1, 2010. i just received another recall notice this week about potential front sub-frame failure. dealer says my van failed front end inspection but is repairable and must now wait for those parts also. ford has been great with rental car and treated us fairly. however, i have lost total confidence in the safety of this vehicle and do not want it back, even with repairs. aside from sitting with the same fuel in it for 7 months now, it has obviously incurred weathering and wear on systems like tires, battery, oil, etc. i have also been paying insurance for a parked vehicle for 7 months. of greater concern is the fact that this vehicle has completely lost all trade in value or resale potential. with only 80k miles, i had intended to keep this vehicle for many more years. it has always been garage kept and dealer maintained and the body is in great condition. two weeks before the rear axle cracked, i had a ford dealer complete $1,400 in front end maintenance - new suspension components, struts, bushings, etc. bottom line is: i have lost total confidence in the safety of this vehicle, even with repairs; i have lost money on repairs just prior to the rear axle failure; i have paid for insurance for a car sitting in a lot for 7 months - so far; i have lost all trade in value: i have lost all resale value - nobody in their right mind would buy a windstar now after all the media coverage; i cannot afford to replace it with a comparable vehicle at this time. i do not want this vehicle back! i urge you to consider the issues i have listed above as you continue your investigation. while some points above may be outside the scope of your investigation, ford needs to understand the enormous impact of this situation on their customers. i am a ford guy with 3 other ford vehicles, including an antique. i am not happy and ford needs to make this right. thank you | |||
| 02/24/2011 | 125000 | ||
| Ford windstar recall, front subframe lower control arm rear attaching flange and body mounts could separate from the subframe in high corrosion area. ford claims restitution of vehicles considered unsafe to buy back vehicle at 150% of the kelley blue book private sale excellent rate. for my sel windstar the private sale excellent rate is $4275. 150% of the value of my car is $6412.50. ford is offering a non-negotiable buyback of $4253. less than the kelly blue book value of my vehicle. ford should honor the national traffic and motot vehicle safety act, title 49 u.s.c section 13120 claiiming as such (premium offer of 150% of an average kelley blue book for model and trim level at private party, excellent condition and 12,000 miles per year. my vehicle is a 2000 ford windstar sel with only 125,000 miles, which is less than 12,000 per year. my complaint is that ford is not honoring this nrmvs act and taking advantage of consumers. | |||
| 01/10/2011 | |||
| My front subframe is rusted on my 2000 ford windstar and could not be repaired had to replace subframe. when i purchased put ford reman transmission in veh and now ford will not fix wants to buy me out for $2,900 my veh only has 95,000 miles and where would i get a veh like this for $2,900 do not think is fair they should replace the front subframe | |||
| 02/24/2011 | 125000 | ||
| Ford windstar recall, front subframe lower control arm rear attaching flange and body mounts could separate from the subframe in high corrosion area. ford claims restitution of vehicles considered unsafe to buy back vehicle at 150% of the kelley blue book private sale excellent rate. for my sel windstar the private sale excellent rate is $4275. 150% of the value of my car is $6412.50. ford is offering a non-negotiable buyback of $4253. less than the kelly blue book value of my vehicle. ford should honor the national traffic and motot vehicle safety act, title 49 u.s.c section 13120 claiiming as such (premium offer of 150% of an average kelley blue book for model and trim level at private party, excellent condition and 12,000 miles per year. my vehicle is a 2000 ford windstar sel with only 125,000 miles, which is less than 12,000 per year. my complaint is that ford is not honoring this nrmvs act and taking advantage of consumers. | |||
| 01/10/2011 | |||
| My front subframe is rusted on my 2000 ford windstar and could not be repaired had to replace subframe. when i purchased put ford reman transmission in veh and now ford will not fix wants to buy me out for $2,900 my veh only has 95,000 miles and where would i get a veh like this for $2,900 do not think is fair they should replace the front subframe | |||
| 02/24/2011 | 125000 | ||
| Ford windstar recall, front subframe lower control arm rear attaching flange and body mounts could separate from the subframe in high corrosion area. ford claims restitution of vehicles considered unsafe to buy back vehicle at 150% of the kelley blue book private sale excellent rate. for my sel windstar the private sale excellent rate is $4275. 150% of the value of my car is $6412.50. ford is offering a non-negotiable buyback of $4253. less than the kelly blue book value of my vehicle. ford should honor the national traffic and motot vehicle safety act, title 49 u.s.c section 13120 claiiming as such (premium offer of 150% of an average kelley blue book for model and trim level at private party, excellent condition and 12,000 miles per year. my vehicle is a 2000 ford windstar sel with only 125,000 miles, which is less than 12,000 per year. my complaint is that ford is not honoring this nrmvs act and taking advantage of consumers. | |||
| 01/10/2011 | |||
| My front subframe is rusted on my 2000 ford windstar and could not be repaired had to replace subframe. when i purchased put ford reman transmission in veh and now ford will not fix wants to buy me out for $2,900 my veh only has 95,000 miles and where would i get a veh like this for $2,900 do not think is fair they should replace the front subframe | |||
| 02/21/2011 | 120000 | ||
| My 2000 ford windstar did not pass safety recall 11s16 thay called me to tell me it was grounded. then they proceeded to tell me i cannot rent a vehicle because i donot have a credit card. although i offered them my debit card which they said was not good enough. i live in n.h. where insurance is not required. so i do not have insurance but i am not required to since iam over 21 years of age and have a good driving record. i also have lived at my address for 9 years with the same phone number. so it comes down to my car is unsafe to drive but if i want a car to get places i need to since, iam hanicapped also on a fixed income. they told me i would have to sign a waiver stating my car was unsafe to drive to get it back. they are putting me in a situation that i have no other choice but to drive my car. or otherwise i have no car to get anywhere. they did not try to work with me at all regarding my safety driving fords unsafe vehicle. also i was called at the end of the day to tell me all this when i dropped my car off at 7:30 a.m. now it looks like im not going to be able to get to any doctor appointments or grocery stores etc. etc. my life is on hold with ford. :( this is a very disturbing situation they have put me in. also i would like to ask why they are sending recall letters out before they even have the parts when they arnt going to help you with another vehcile in the meantime? just to let you know i will sign there stupid wavier cause they have given me no other choice!!! to make it perfectly clear not by my choice. so i pray god will be watching over me!! thank-you. | |||
| 01/10/2011 | |||
| My front subframe is rusted on my 2000 ford windstar and could not be repaired had to replace subframe. when i purchased put ford reman transmission in veh and now ford will not fix wants to buy me out for $2,900 my veh only has 95,000 miles and where would i get a veh like this for $2,900 do not think is fair they should replace the front subframe | |||
| 02/21/2011 | 120000 | ||
| My 2000 ford windstar did not pass safety recall 11s16 thay called me to tell me it was grounded. then they proceeded to tell me i cannot rent a vehicle because i donot have a credit card. although i offered them my debit card which they said was not good enough. i live in n.h. where insurance is not required. so i do not have insurance but i am not required to since iam over 21 years of age and have a good driving record. i also have lived at my address for 9 years with the same phone number. so it comes down to my car is unsafe to drive but if i want a car to get places i need to since, iam hanicapped also on a fixed income. they told me i would have to sign a waiver stating my car was unsafe to drive to get it back. they are putting me in a situation that i have no other choice but to drive my car. or otherwise i have no car to get anywhere. they did not try to work with me at all regarding my safety driving fords unsafe vehicle. also i was called at the end of the day to tell me all this when i dropped my car off at 7:30 a.m. now it looks like im not going to be able to get to any doctor appointments or grocery stores etc. etc. my life is on hold with ford. :( this is a very disturbing situation they have put me in. also i would like to ask why they are sending recall letters out before they even have the parts when they arnt going to help you with another vehcile in the meantime? just to let you know i will sign there stupid wavier cause they have given me no other choice!!! to make it perfectly clear not by my choice. so i pray god will be watching over me!! thank-you. | |||
| 02/01/2011 | 65000 | ||
| Tl. the contact owns a 2000 ford windstar. the contact stated while driving 30 mph the contact heard a noise coming from underneath the vehicle. the contact inspected the vehicle and notice the front passenger sub frame was cracked. the contact took the vehicle took the vehicle to a dealer and the dealer stated they have to contact the manufacturer to find out what to do with the vehicle. the manufacturer has decided if they're going to repair the vehicle or not. the contact stated the vehicle could have caused a crash while driving at high speeds. the failure mileage was 65,000. jo | |||
| 11/13/2010 | 119000 | ||
| I bought my 2000 ford windstar through a private sale. when i got the van i had it inspected and it passed inspection. about a month later we heard a noise in the front end and the steering became shakey. then about a month after that my husband was pulling out of the driveway and they heard a loud bang. he pulled over and when my dad looked under the car he saw a crack in the sub frame. | |||
| 01/25/2011 | 93333 | ||
| Ford 3f2z-5c145-ca frame asy on my 2000 ford winstar is rusted to the point i can put my finger through it. not part of any recall but it is used to hold up the motor. photo available if you wish to see. | |||
| 11/13/2010 | 119000 | ||
| I bought my 2000 ford windstar through a private sale. when i got the van i had it inspected and it passed inspection. about a month later we heard a noise in the front end and the steering became shakey. then about a month after that my husband was pulling out of the driveway and they heard a loud bang. he pulled over and when my dad looked under the car he saw a crack in the sub frame. | |||
| 01/25/2011 | 93333 | ||
| Ford 3f2z-5c145-ca frame asy on my 2000 ford winstar is rusted to the point i can put my finger through it. not part of any recall but it is used to hold up the motor. photo available if you wish to see. | |||
| 12/27/2010 | 148000 | ||
| Tl- the contact owns a 2000 ford windstar. the contact stated the vehicle was taken to the dealer december 27, 2010 for recall repair 10v385000 suspension: rear: axle: non-powered axle assembly after the recall was performed the contact notice that it was difficult to turn the steering. the vehicle was taken back to the dealer whom performed a diagnosed. the failure was located at the front subframe was corroded the engine was begging to drop, the power steering fluid leaked, the dealer advised the vehicle was unsafe to drive. the manufacturer declined to assist with the repair. the vehicle has not been repaired. the failure and the current mileage was 148,000. li | |||
| 01/25/2011 | 93333 | ||
| Ford 3f2z-5c145-ca frame asy on my 2000 ford winstar is rusted to the point i can put my finger through it. not part of any recall but it is used to hold up the motor. photo available if you wish to see. | |||
| 12/27/2010 | 148000 | ||
| Tl- the contact owns a 2000 ford windstar. the contact stated the vehicle was taken to the dealer december 27, 2010 for recall repair 10v385000 suspension: rear: axle: non-powered axle assembly after the recall was performed the contact notice that it was difficult to turn the steering. the vehicle was taken back to the dealer whom performed a diagnosed. the failure was located at the front subframe was corroded the engine was begging to drop, the power steering fluid leaked, the dealer advised the vehicle was unsafe to drive. the manufacturer declined to assist with the repair. the vehicle has not been repaired. the failure and the current mileage was 148,000. li | |||
| 01/20/2011 | 116252 | ||
| While driving at 30 mph the passenger side engine cradle broke. signs of severe rust in the area. vehicle not repaired as of yet. this is a bad problem and it is a good thing i was not driving on the highway. | |||
| 01/25/2011 | 93333 | ||
| Ford 3f2z-5c145-ca frame asy on my 2000 ford winstar is rusted to the point i can put my finger through it. not part of any recall but it is used to hold up the motor. photo available if you wish to see. | |||
| 12/27/2010 | 148000 | ||
| Tl- the contact owns a 2000 ford windstar. the contact stated the vehicle was taken to the dealer december 27, 2010 for recall repair 10v385000 suspension: rear: axle: non-powered axle assembly after the recall was performed the contact notice that it was difficult to turn the steering. the vehicle was taken back to the dealer whom performed a diagnosed. the failure was located at the front subframe was corroded the engine was begging to drop, the power steering fluid leaked, the dealer advised the vehicle was unsafe to drive. the manufacturer declined to assist with the repair. the vehicle has not been repaired. the failure and the current mileage was 148,000. li | |||
| 01/20/2011 | 116252 | ||
| While driving at 30 mph the passenger side engine cradle broke. signs of severe rust in the area. vehicle not repaired as of yet. this is a bad problem and it is a good thing i was not driving on the highway. | |||
| 12/27/2010 | 148000 | ||
| Tl- the contact owns a 2000 ford windstar. the contact stated the vehicle was taken to the dealer december 27, 2010 for recall repair 10v385000 suspension: rear: axle: non-powered axle assembly after the recall was performed the contact notice that it was difficult to turn the steering. the vehicle was taken back to the dealer whom performed a diagnosed. the failure was located at the front subframe was corroded the engine was begging to drop, the power steering fluid leaked, the dealer advised the vehicle was unsafe to drive. the manufacturer declined to assist with the repair. the vehicle has not been repaired. the failure and the current mileage was 148,000. li | |||
| 01/20/2011 | 116252 | ||
| While driving at 30 mph the passenger side engine cradle broke. signs of severe rust in the area. vehicle not repaired as of yet. this is a bad problem and it is a good thing i was not driving on the highway. | |||
| 12/27/2010 | 148000 | ||
| Tl- the contact owns a 2000 ford windstar. the contact stated the vehicle was taken to the dealer december 27, 2010 for recall repair 10v385000 suspension: rear: axle: non-powered axle assembly after the recall was performed the contact notice that it was difficult to turn the steering. the vehicle was taken back to the dealer whom performed a diagnosed. the failure was located at the front subframe was corroded the engine was begging to drop, the power steering fluid leaked, the dealer advised the vehicle was unsafe to drive. the manufacturer declined to assist with the repair. the vehicle has not been repaired. the failure and the current mileage was 148,000. li | |||
| 01/20/2011 | 116252 | ||
| While driving at 30 mph the passenger side engine cradle broke. signs of severe rust in the area. vehicle not repaired as of yet. this is a bad problem and it is a good thing i was not driving on the highway. | |||
| 01/07/2011 | 140000 | ||
| Tl-the contact owns a 2000 ford windstar. the contact stated that while driving approximately 30 mph he noticed that the vehicle would ride roughly and that the engine and transmission warning light illuminated on the instrumental panel. he then took the vehicle to a independent mechanic who informed the contact that the front right subframe had fractured due to corrosion. the vehicle has not been repaired. the failure mileage was approximately 140,000. tb | |||
| 12/27/2010 | 102100 | ||
| Right passenger subframe rusted and rear engine mount separated from frame due to rust--no longer able to bolt new mount to the frame as the frame is corroded and a crack is present | |||
| 10/15/2010 | 159000 | ||
| I was driving 55mph on dixie highway in groveland twp., mi. my mounting bracket that is a factory weld to the engine cradle broke away from the engine cradle and pulled my drive shaft out of the transmission. this is on a 2000 ford windstar. the weld broke due to corrosion from salt eating away the weld itself. my vehicle is undrivable, luckily no one was hurt. i had myself and my 3 children under the age of 7 in the vehicle at the time of the incident. ford motor company is telling me that there is not a recall on my vehicle and that they will not pay to tow it to the dealership or to fix it. i am appalled by this. this is clearly a design defect and not my responsibility to fix. the detroit free press had an article on this very problem on december 23, 2010. it stated there have already been over 300 claims of my nature. the article stated this organization was investigating this matter. i ask for any help you can give me in getting ford to fix my vehicle. | |||
| 12/27/2010 | 102100 | ||
| Right passenger subframe rusted and rear engine mount separated from frame due to rust--no longer able to bolt new mount to the frame as the frame is corroded and a crack is present | |||
| 10/15/2010 | 159000 | ||
| I was driving 55mph on dixie highway in groveland twp., mi. my mounting bracket that is a factory weld to the engine cradle broke away from the engine cradle and pulled my drive shaft out of the transmission. this is on a 2000 ford windstar. the weld broke due to corrosion from salt eating away the weld itself. my vehicle is undrivable, luckily no one was hurt. i had myself and my 3 children under the age of 7 in the vehicle at the time of the incident. ford motor company is telling me that there is not a recall on my vehicle and that they will not pay to tow it to the dealership or to fix it. i am appalled by this. this is clearly a design defect and not my responsibility to fix. the detroit free press had an article on this very problem on december 23, 2010. it stated there have already been over 300 claims of my nature. the article stated this organization was investigating this matter. i ask for any help you can give me in getting ford to fix my vehicle. | |||
| 11/20/2010 | 133000 | ||
| 2000 ford windstar - subframe corrosion - just wanted to say i had to have my subframe replaced just last month as (luckily) my ford mechanic noticed it rusting. i know the nhtsa is investigating this and i hope a recall will be issued. | |||
| 02/01/2000 | |||
| Had to pay to replace subframe on my 2000 ford windstar. could not drive til replaced | |||
| 10/15/2010 | 159000 | ||
| I was driving 55mph on dixie highway in groveland twp., mi. my mounting bracket that is a factory weld to the engine cradle broke away from the engine cradle and pulled my drive shaft out of the transmission. this is on a 2000 ford windstar. the weld broke due to corrosion from salt eating away the weld itself. my vehicle is undrivable, luckily no one was hurt. i had myself and my 3 children under the age of 7 in the vehicle at the time of the incident. ford motor company is telling me that there is not a recall on my vehicle and that they will not pay to tow it to the dealership or to fix it. i am appalled by this. this is clearly a design defect and not my responsibility to fix. the detroit free press had an article on this very problem on december 23, 2010. it stated there have already been over 300 claims of my nature. the article stated this organization was investigating this matter. i ask for any help you can give me in getting ford to fix my vehicle. | |||
| 11/20/2010 | 133000 | ||
| 2000 ford windstar - subframe corrosion - just wanted to say i had to have my subframe replaced just last month as (luckily) my ford mechanic noticed it rusting. i know the nhtsa is investigating this and i hope a recall will be issued. | |||
| 02/01/2000 | |||
| Had to pay to replace subframe on my 2000 ford windstar. could not drive til replaced | |||
| 11/20/2010 | 133000 | ||
| 2000 ford windstar - subframe corrosion - just wanted to say i had to have my subframe replaced just last month as (luckily) my ford mechanic noticed it rusting. i know the nhtsa is investigating this and i hope a recall will be issued. | |||
| 02/01/2000 | |||
| Had to pay to replace subframe on my 2000 ford windstar. could not drive til replaced | |||
| 11/20/2010 | 133000 | ||
| 2000 ford windstar - subframe corrosion - just wanted to say i had to have my subframe replaced just last month as (luckily) my ford mechanic noticed it rusting. i know the nhtsa is investigating this and i hope a recall will be issued. | |||
| 02/01/2000 | |||
| Had to pay to replace subframe on my 2000 ford windstar. could not drive til replaced | |||
| 11/20/2010 | 133000 | ||
| 2000 ford windstar - subframe corrosion - just wanted to say i had to have my subframe replaced just last month as (luckily) my ford mechanic noticed it rusting. i know the nhtsa is investigating this and i hope a recall will be issued. | |||
| 02/01/2000 | |||
| Had to pay to replace subframe on my 2000 ford windstar. could not drive til replaced | |||
| 06/01/2010 | 90000 | ||
| Cracked rear axle, confirmed by dealer. dealer has siezed vehicle with recovery only possible if liability release is signed. | |||
| 11/19/2010 | 90000 | ||
| 2000 ford windstar, the control arm front passenger side detached from the frame while my wife was driving to work on 11/19/10. luckily there were no other cars coming or she would have hit them head on. all vehicle controls were lost; no steering , no transmission drive train. the vehicle swerved out of control until luckily, the vehicle stopped partly on the side of the road. the vehicle had to be towed. i also noticed a hole in the rear axle which there is a recall for. the vehicle obviously cannot be driven and i am unsure if the transmission is damaged due to the drive axle being pulled out of it. | |||
| 11/03/2010 | 95000 | ||
| 2000 ford windstar lx 95000 miles. rear axle is cracked. right rear subframe is completely rusted through where it mounts to the frame. both parts are ready to fail and could have resulted in injury or death. please recall the windstar for the rusted subframes before people start getting hurt. it is a real problem and you will receive many more complaints. that nonsense ford is spouting about rust is normal on vehicles of this age is not going to fly. body rust is normal in the salt belt, frames and axles rusting to the point of breaking is not. i bought a windstar for it's five star crash rating. i thought it would keep my family safe! | |||
| 11/01/2010 | 89000 | ||
| 2000 ford windstar detected front end subframe corrosion and needs to be replaced. how long will the investigation take? will i be reimbursed for repair if there is a recall? | |||
| 11/03/2010 | 95000 | ||
| 2000 ford windstar lx 95000 miles. rear axle is cracked. right rear subframe is completely rusted through where it mounts to the frame. both parts are ready to fail and could have resulted in injury or death. please recall the windstar for the rusted subframes before people start getting hurt. it is a real problem and you will receive many more complaints. that nonsense ford is spouting about rust is normal on vehicles of this age is not going to fly. body rust is normal in the salt belt, frames and axles rusting to the point of breaking is not. i bought a windstar for it's five star crash rating. i thought it would keep my family safe! | |||
| 11/01/2010 | 89000 | ||
| 2000 ford windstar detected front end subframe corrosion and needs to be replaced. how long will the investigation take? will i be reimbursed for repair if there is a recall? | |||
| 11/01/2010 | 200000 | ||
| I own a 2000 ford windstar, and had the water pump break recently. when the mechanic put the vehicle on the hoist he noticed a large degree of rusting and separation on the subframe connecting to the control arm. this issue needs to be repaired before the vehicle can be driven again as it is a major safety concern - as per the mechanic. | |||
| 10/31/2010 | 154439 | ||
| Tl-the contact owns a 2000 ford windstar. while having the vehicle repaired at an authorized dealer for an unrelated failure he was informed the front sub frame was cracked. the vehicle was not repaired. the failure and current mileages were 154,439. sm. | |||
| 11/01/2010 | 200000 | ||
| I own a 2000 ford windstar, and had the water pump break recently. when the mechanic put the vehicle on the hoist he noticed a large degree of rusting and separation on the subframe connecting to the control arm. this issue needs to be repaired before the vehicle can be driven again as it is a major safety concern - as per the mechanic. | |||
| 10/31/2010 | 154439 | ||
| Tl-the contact owns a 2000 ford windstar. while having the vehicle repaired at an authorized dealer for an unrelated failure he was informed the front sub frame was cracked. the vehicle was not repaired. the failure and current mileages were 154,439. sm. | |||
| 11/01/2010 | 200000 | ||
| I own a 2000 ford windstar, and had the water pump break recently. when the mechanic put the vehicle on the hoist he noticed a large degree of rusting and separation on the subframe connecting to the control arm. this issue needs to be repaired before the vehicle can be driven again as it is a major safety concern - as per the mechanic. | |||
| 10/31/2010 | 154439 | ||
| Tl-the contact owns a 2000 ford windstar. while having the vehicle repaired at an authorized dealer for an unrelated failure he was informed the front sub frame was cracked. the vehicle was not repaired. the failure and current mileages were 154,439. sm. | |||
| 11/01/2010 | 200000 | ||
| I own a 2000 ford windstar, and had the water pump break recently. when the mechanic put the vehicle on the hoist he noticed a large degree of rusting and separation on the subframe connecting to the control arm. this issue needs to be repaired before the vehicle can be driven again as it is a major safety concern - as per the mechanic. | |||
| 10/31/2010 | 154439 | ||
| Tl-the contact owns a 2000 ford windstar. while having the vehicle repaired at an authorized dealer for an unrelated failure he was informed the front sub frame was cracked. the vehicle was not repaired. the failure and current mileages were 154,439. sm. | |||
| 11/01/2010 | 200000 | ||
| I own a 2000 ford windstar, and had the water pump break recently. when the mechanic put the vehicle on the hoist he noticed a large degree of rusting and separation on the subframe connecting to the control arm. this issue needs to be repaired before the vehicle can be driven again as it is a major safety concern - as per the mechanic. | |||
| 10/31/2010 | 154439 | ||
| Tl-the contact owns a 2000 ford windstar. while having the vehicle repaired at an authorized dealer for an unrelated failure he was informed the front sub frame was cracked. the vehicle was not repaired. the failure and current mileages were 154,439. sm. | |||
| 05/10/2010 | 160000 | ||
| 2000 ford windstar engine cradle rotting out on these vans. once rotted through ,and it breaks you lose control of van! as it is tied into the steering! at 70mph this could be fatel to everyone in the van along with loss of control and smashing into cars in the other lanes of traffic! should'nt be rotting out on a ten year vechical cheap metal ! | |||
| 10/24/2010 | 155000 | ||
| I took my 2000 ford windstar vin 2fmda534xybc57117 for the current recall on the rear axle. the mechanic told me the the right passenger side sub frame was corrided and disintegrating to the extent that is is crumbling and the engine would fall to the ground potential killing me, passengers and some one else | |||
| 05/10/2010 | 160000 | ||
| 2000 ford windstar engine cradle rotting out on these vans. once rotted through ,and it breaks you lose control of van! as it is tied into the steering! at 70mph this could be fatel to everyone in the van along with loss of control and smashing into cars in the other lanes of traffic! should'nt be rotting out on a ten year vechical cheap metal ! | |||
| 10/24/2010 | 155000 | ||
| I took my 2000 ford windstar vin 2fmda534xybc57117 for the current recall on the rear axle. the mechanic told me the the right passenger side sub frame was corrided and disintegrating to the extent that is is crumbling and the engine would fall to the ground potential killing me, passengers and some one else | |||
| 05/10/2010 | 160000 | ||
| 2000 ford windstar engine cradle rotting out on these vans. once rotted through ,and it breaks you lose control of van! as it is tied into the steering! at 70mph this could be fatel to everyone in the van along with loss of control and smashing into cars in the other lanes of traffic! should'nt be rotting out on a ten year vechical cheap metal ! | |||
| 10/24/2010 | 155000 | ||
| I took my 2000 ford windstar vin 2fmda534xybc57117 for the current recall on the rear axle. the mechanic told me the the right passenger side sub frame was corrided and disintegrating to the extent that is is crumbling and the engine would fall to the ground potential killing me, passengers and some one else | |||
| 10/26/2010 | 81000 | ||
| 2000 ford windstar has a defective rear axle. it has a hole resulting from rusting from the inside out. | |||
| 05/10/2010 | 160000 | ||
| 2000 ford windstar engine cradle rotting out on these vans. once rotted through ,and it breaks you lose control of van! as it is tied into the steering! at 70mph this could be fatel to everyone in the van along with loss of control and smashing into cars in the other lanes of traffic! should'nt be rotting out on a ten year vechical cheap metal ! | |||
| 10/24/2010 | 155000 | ||
| I took my 2000 ford windstar vin 2fmda534xybc57117 for the current recall on the rear axle. the mechanic told me the the right passenger side sub frame was corrided and disintegrating to the extent that is is crumbling and the engine would fall to the ground potential killing me, passengers and some one else | |||
| 10/26/2010 | 81000 | ||
| 2000 ford windstar has a defective rear axle. it has a hole resulting from rusting from the inside out. | |||
| 10/24/2010 | 155000 | ||
| I took my 2000 ford windstar vin 2fmda534xybc57117 for the current recall on the rear axle. the mechanic told me the the right passenger side sub frame was corrided and disintegrating to the extent that is is crumbling and the engine would fall to the ground potential killing me, passengers and some one else | |||
| 10/26/2010 | 81000 | ||
| 2000 ford windstar has a defective rear axle. it has a hole resulting from rusting from the inside out. | |||
| 10/20/2010 | 186000 | ||
| I was driving down the road doing 90km when i heard a large bang and lost all control of my van.i vehicle came to rest at the edge of a steep ditch.apparentllythe subframe on it had rotted causing the right control arm to break, which in turn tore the axel from the transmission causing the transmission fluid to leak everywhere.as well very likely causing transmission issues. | |||
| 10/10/2010 | 185000 | ||
| The subframe, located at the front underside of the 2000 windstar, is supposed to help keep the engine and other integral parts of the windstar in place and stable. it has been compromised on this vehicle with 185,000 miles, and broke during a turn into a park after church on the aforementioned date (10-10-10). fornunately the results were not deadly but could have been if we were driving on the interstate which we frequently do. what happened was a detachment of the drive axle (half shaft) from the transmission, which occurred when the lower control arm mount separated and caused the wheel to pull free from the drive axle. furthermore there were no warnings prior to any of the aforementioned failures. the area of the subframe affected by this corrosion is located on the passenger side where it attaches to the lower control arm. this is the first time it has occurred. this vehicle was towed to tps transmission in toledo oh and is being repaired. the sub frame is being replaced and i will ask that the old part be returned. in the meantime what is going to be done with this obvious growing problem? | |||
| 08/02/2010 | 131000 | ||
| Reversing vehicule front subframe failure, lower supension arm brokeaway drive shaft disconnected subframe & driveshaft replaced old parts not available | |||
| 10/12/2010 | 100128 | ||
| While driving down the road my rear axle snapped in half causing me to slide suddenly. i phoned a local ford dealership and was informed that ford has a recall on the windstar (mine is a 2000). why is ford not sending out word to people, my family could have been injured or killed. | |||
| 10/10/2010 | 185000 | ||
| The subframe, located at the front underside of the 2000 windstar, is supposed to help keep the engine and other integral parts of the windstar in place and stable. it has been compromised on this vehicle with 185,000 miles, and broke during a turn into a park after church on the aforementioned date (10-10-10). fornunately the results were not deadly but could have been if we were driving on the interstate which we frequently do. what happened was a detachment of the drive axle (half shaft) from the transmission, which occurred when the lower control arm mount separated and caused the wheel to pull free from the drive axle. furthermore there were no warnings prior to any of the aforementioned failures. the area of the subframe affected by this corrosion is located on the passenger side where it attaches to the lower control arm. this is the first time it has occurred. this vehicle was towed to tps transmission in toledo oh and is being repaired. the sub frame is being replaced and i will ask that the old part be returned. in the meantime what is going to be done with this obvious growing problem? | |||
| 08/02/2010 | 131000 | ||
| Reversing vehicule front subframe failure, lower supension arm brokeaway drive shaft disconnected subframe & driveshaft replaced old parts not available | |||
| 10/12/2010 | 100128 | ||
| While driving down the road my rear axle snapped in half causing me to slide suddenly. i phoned a local ford dealership and was informed that ford has a recall on the windstar (mine is a 2000). why is ford not sending out word to people, my family could have been injured or killed. | |||
| 08/02/2010 | 131000 | ||
| Reversing vehicule front subframe failure, lower supension arm brokeaway drive shaft disconnected subframe & driveshaft replaced old parts not available | |||
| 10/12/2010 | 100128 | ||
| While driving down the road my rear axle snapped in half causing me to slide suddenly. i phoned a local ford dealership and was informed that ford has a recall on the windstar (mine is a 2000). why is ford not sending out word to people, my family could have been injured or killed. | |||
| 08/02/2010 | 131000 | ||
| Reversing vehicule front subframe failure, lower supension arm brokeaway drive shaft disconnected subframe & driveshaft replaced old parts not available | |||
| 10/12/2010 | 100128 | ||
| While driving down the road my rear axle snapped in half causing me to slide suddenly. i phoned a local ford dealership and was informed that ford has a recall on the windstar (mine is a 2000). why is ford not sending out word to people, my family could have been injured or killed. | |||
| 09/28/2010 | 224919 | ||
| While replacing the steering gear, we were removing subframe mounting bolt when we found the top of the subframe on the passenger side to be completed rusted through with a large hole. there were also cracks down the side of the subframe with very little holding it together. it was determined to be undrivable and unable to pass vehicle inspection required by the state. | |||
| 08/28/2010 | 175000 | ||
| Recently had my 2000 ford windstar lx examined by my mechanic. he told me the frame is cracked in two places, one in front, the other in rear. cost of repair $2000+. car has 175k miles. needs repairs to prevent further corrosion. since new car located in ri. still need to have rear axle recall inspection. | |||
| 09/15/2010 | 111200 | ||
| Subframe at right connection rusted through. see nhtsa action number: pe10026, vehicle in michigan (salt belt state). its terrible that i need to payh to have this repaied when they may be forced to fix this for free soon! | |||
| 08/28/2010 | 175000 | ||
| Recently had my 2000 ford windstar lx examined by my mechanic. he told me the frame is cracked in two places, one in front, the other in rear. cost of repair $2000+. car has 175k miles. needs repairs to prevent further corrosion. since new car located in ri. still need to have rear axle recall inspection. | |||
| 09/15/2010 | 111200 | ||
| Subframe at right connection rusted through. see nhtsa action number: pe10026, vehicle in michigan (salt belt state). its terrible that i need to payh to have this repaied when they may be forced to fix this for free soon! | |||
| 08/28/2010 | 175000 | ||
| Recently had my 2000 ford windstar lx examined by my mechanic. he told me the frame is cracked in two places, one in front, the other in rear. cost of repair $2000+. car has 175k miles. needs repairs to prevent further corrosion. since new car located in ri. still need to have rear axle recall inspection. | |||
| 09/15/2010 | 111200 | ||
| Subframe at right connection rusted through. see nhtsa action number: pe10026, vehicle in michigan (salt belt state). its terrible that i need to payh to have this repaied when they may be forced to fix this for free soon! | |||
| 09/14/2010 | 121000 | ||
| Corrosion failure of right front passanger subframe of 2000 ford windstar | |||
| 09/09/2010 | 120000 | ||
| The lower control arm on my 2000 ford windstar separated from the right front sub frame. there is no rust visible on the separation point; it could be poor workmanship. there was not accident, i was driving at very low speed. i phoned ford canada customer relations service, their refused to examine the car. | |||
| 09/14/2010 | 121000 | ||
| Corrosion failure of right front passanger subframe of 2000 ford windstar | |||
| 09/09/2010 | 120000 | ||
| The lower control arm on my 2000 ford windstar separated from the right front sub frame. there is no rust visible on the separation point; it could be poor workmanship. there was not accident, i was driving at very low speed. i phoned ford canada customer relations service, their refused to examine the car. | |||
| 09/14/2010 | 121000 | ||
| Corrosion failure of right front passanger subframe of 2000 ford windstar | |||
| 09/09/2010 | 120000 | ||
| The lower control arm on my 2000 ford windstar separated from the right front sub frame. there is no rust visible on the separation point; it could be poor workmanship. there was not accident, i was driving at very low speed. i phoned ford canada customer relations service, their refused to examine the car. | |||
| 09/04/2010 | 126000 | ||
| I read about the nhtsa action # pe10026, front subframe corrosion on my 2000 ford windstar. i had my mechanic check it today and he found that the subframe was corroded around 75%+ of the connection point to the lower control arm. this was on both the right and left had sides and it was corroded all the way through from the bottom to the top of the subframe. .he recommended that i not drive the vehicle until i had it repaired as it was a very serious safety issue with a high probablity of it breaking all the way through and causing loss of control. | |||
| 05/11/2010 | 96000 | ||
| I was driving home and all of sudden my 2000 ford windstar made a funny noise and the front wheels locked up. i could not turn the steering wheel. i had to have it towed home. my windstar is now sitting in my yard, because the subframe rusted away from the control arm. | |||
| 03/28/2010 | 48500 | ||
| 2000 ford windstar the right front axel started making a rubbing noise and the steering wheel whent about 6inchs off center. the subframe had broken apart at the mount at the right rear attachment because of corrosion and came down about 4 inchs causing the whole engine tran to go out of line. the repair was to replace the sub frame for $1600.00., had it done right away because the whole engine trans could break lose with unit hanging down. | |||
| 07/19/2010 | 158000 | ||
| I was driving my 2000 windstar on the skuykill expressway on monday, july 19, 2010 at 12:33 pm on my way to an appointment. about a quarter mile befor the gilph mills exit heading east, i was in the passing lane traveling about 55-60 mph, when there was a load pop from the rear of my van. i immediately lost controll of the van and it slid across the highway . i first hit the embankment off the shoulder, was thrown back into the highway as the van slide on the drivers side and then flipped upside down. the van came to rest in the middle of the skuykill expressway upside down, facing the traffic. thank god all traffic stopped and no one hit me, and i didn't hit anyone.. the van was totalled. i suffered head injuries, as well as broken and bruised ribs in my back, as well as severe muscle damage. i was able to unhook my seat belt and crawl out the window, and i waited till help came. as i looked at the upside down van, i did see that the rear axles was split in half. i was taken to bryn mawr hospital for treatment, and released several days later. i still have not been able to go back to work because of my back issues. | |||
| 10/14/2009 | 180000 | ||
| Customer's 2000 ford windstar broek a rear axle beam, we installed a used axle and on 8/19/10 that axle broke and we installed a new axle. both axles were not rusty and cracked in the same area. we have pictures on file. | |||
| 07/19/2010 | 158000 | ||
| I was driving my 2000 windstar on the skuykill expressway on monday, july 19, 2010 at 12:33 pm on my way to an appointment. about a quarter mile befor the gilph mills exit heading east, i was in the passing lane traveling about 55-60 mph, when there was a load pop from the rear of my van. i immediately lost controll of the van and it slid across the highway . i first hit the embankment off the shoulder, was thrown back into the highway as the van slide on the drivers side and then flipped upside down. the van came to rest in the middle of the skuykill expressway upside down, facing the traffic. thank god all traffic stopped and no one hit me, and i didn't hit anyone.. the van was totalled. i suffered head injuries, as well as broken and bruised ribs in my back, as well as severe muscle damage. i was able to unhook my seat belt and crawl out the window, and i waited till help came. as i looked at the upside down van, i did see that the rear axles was split in half. i was taken to bryn mawr hospital for treatment, and released several days later. i still have not been able to go back to work because of my back issues. | |||
| 10/14/2009 | 180000 | ||
| Customer's 2000 ford windstar broek a rear axle beam, we installed a used axle and on 8/19/10 that axle broke and we installed a new axle. both axles were not rusty and cracked in the same area. we have pictures on file. | |||
| 07/19/2010 | 158000 | ||
| I was driving my 2000 windstar on the skuykill expressway on monday, july 19, 2010 at 12:33 pm on my way to an appointment. about a quarter mile befor the gilph mills exit heading east, i was in the passing lane traveling about 55-60 mph, when there was a load pop from the rear of my van. i immediately lost controll of the van and it slid across the highway . i first hit the embankment off the shoulder, was thrown back into the highway as the van slide on the drivers side and then flipped upside down. the van came to rest in the middle of the skuykill expressway upside down, facing the traffic. thank god all traffic stopped and no one hit me, and i didn't hit anyone.. the van was totalled. i suffered head injuries, as well as broken and bruised ribs in my back, as well as severe muscle damage. i was able to unhook my seat belt and crawl out the window, and i waited till help came. as i looked at the upside down van, i did see that the rear axles was split in half. i was taken to bryn mawr hospital for treatment, and released several days later. i still have not been able to go back to work because of my back issues. | |||
| 10/14/2009 | 180000 | ||
| Customer's 2000 ford windstar broek a rear axle beam, we installed a used axle and on 8/19/10 that axle broke and we installed a new axle. both axles were not rusty and cracked in the same area. we have pictures on file. | |||
| 07/19/2010 | 158000 | ||
| I was driving my 2000 windstar on the skuykill expressway on monday, july 19, 2010 at 12:33 pm on my way to an appointment. about a quarter mile befor the gilph mills exit heading east, i was in the passing lane traveling about 55-60 mph, when there was a load pop from the rear of my van. i immediately lost controll of the van and it slid across the highway . i first hit the embankment off the shoulder, was thrown back into the highway as the van slide on the drivers side and then flipped upside down. the van came to rest in the middle of the skuykill expressway upside down, facing the traffic. thank god all traffic stopped and no one hit me, and i didn't hit anyone.. the van was totalled. i suffered head injuries, as well as broken and bruised ribs in my back, as well as severe muscle damage. i was able to unhook my seat belt and crawl out the window, and i waited till help came. as i looked at the upside down van, i did see that the rear axles was split in half. i was taken to bryn mawr hospital for treatment, and released several days later. i still have not been able to go back to work because of my back issues. | |||
| 10/14/2009 | 180000 | ||
| Customer's 2000 ford windstar broek a rear axle beam, we installed a used axle and on 8/19/10 that axle broke and we installed a new axle. both axles were not rusty and cracked in the same area. we have pictures on file. | |||
| 08/15/2010 | 122000 | ||
| My 2000 ford minivan began to swerve out of control on the highway when i took it to my mechanic he had told me the rear axel was broken | |||
| 08/14/2010 | 100000 | ||
| Drove vehicle to destination and when we arrived the axle snapped in half on the 2000 ford windstar. vehicle just turned 100000 mi when rear axle snapped. towed to repair facility, waiting for repair estimate. | |||
| 08/15/2010 | 122000 | ||
| My 2000 ford minivan began to swerve out of control on the highway when i took it to my mechanic he had told me the rear axel was broken | |||
| 08/14/2010 | 100000 | ||
| Drove vehicle to destination and when we arrived the axle snapped in half on the 2000 ford windstar. vehicle just turned 100000 mi when rear axle snapped. towed to repair facility, waiting for repair estimate. | |||
| 08/15/2010 | 122000 | ||
| My 2000 ford minivan began to swerve out of control on the highway when i took it to my mechanic he had told me the rear axel was broken | |||
| 08/14/2010 | 100000 | ||
| Drove vehicle to destination and when we arrived the axle snapped in half on the 2000 ford windstar. vehicle just turned 100000 mi when rear axle snapped. towed to repair facility, waiting for repair estimate. | |||
| 08/15/2010 | 122000 | ||
| My 2000 ford minivan began to swerve out of control on the highway when i took it to my mechanic he had told me the rear axel was broken | |||
| 08/14/2010 | 100000 | ||
| Drove vehicle to destination and when we arrived the axle snapped in half on the 2000 ford windstar. vehicle just turned 100000 mi when rear axle snapped. towed to repair facility, waiting for repair estimate. | |||
| 08/11/2010 | 125000 | ||
| 2000 ford windstar, 125,000 miles took to mechanic after almost wrecking on highway and found rear axle almost cracked in two. 700.00 later still cannot believe ford has not recalled this problem after all the complaints | |||
| 06/22/2010 | 142000 | ||
| Driving straight on road appro. 35 mph in town normal stop and go traffic, and rear axle broke completely in half. had vehicle towed to my mechanic. need to replace the axle. will cost around $1000.00. no one was hurt but it could of been tragic if i had been on the highway or going around a curve. van has approx. 142,000 miles on it. | |||
| 05/28/2010 | 76000 | ||
| I was backing up in my driveway when the rear axle of my 2000 ford windstar broke in half. | |||
| 05/23/2010 | 166100 | 1 | |
| I own a 2000 ford windstar se. i noticed my car shuddering a bit on the expressway late last week (5/20/10.) i slowed a bit and the movement stopped. i pulled off the expressway and continued driving on city streets. i tried increasing my speed but could not recreate the 'shuddering.' over the weekend, i felt the movement once more so i stayed at low speeds on city streets and planned on taking the car in on monday to have it checked. the movement had not returned. on sunday, may 23 i had to drive about 7 miles to work. about 1 mile short of my destination the shuddering returned, but much worse and at low speed. i slowly drove the car into a parking lot and saw my left rear tire was tilted. thinking the tire was loose (i had new rear shocks put on about 1 month ago and thought maybe they had not tightened the nuts enough) i jacked the car up a bit and popped the hubcap. the lug nuts were all tight but the raised car gave me a clear view of my rear axle, completely split in half. the axle was still holding up the car only because the two halves were still pressed together. the axle was completely broken through (not just cracked) basically right at the mid point. i have had the car taken to a repair shop on a flat bed truck, but work has not started on it yet. tonight i checked on line and found that this problem is being investigated by your agency. here's another case for you to add to the list. i feel extremely lucky to be writing this to you without having been in the accident that this defect so easily could have caused. interestingly, i have had work done on the car a couple of times in the past month and no one noticed/reported any axle damage. the car was riding fine up to this past week. *tr | |||
| 04/11/2010 | 132000 | ||
| I hit a small pot hole and when i got to the parking lot i was told my rear tires were side ways. my husband was able to get the car home 2/10ths of a mile. when the mechanic look at it he said the pot hole wasn't the problem. it was already cracked. he said he had repaired a number of axles on ford. also, my transmission began skipping at the same time this whole incident started. when we first bought the van, i was in line in the cafeteria and a gentlemen asked me if i was picked each day in a windstar and i said yes. he informed me that windstars are notorious for having transmission problems. i know know he is right. | |||
| 01/25/2010 | 87605 | ||
| Hi..on january 25,2010 ,i was driving my 2000 ford windstar wheni received a flat tire on my right rear wheell. aaa came out to repair flat and when the tech was finished he showed me the cause of the flat. the rear axle was rusted and broken, causing the wheels to tow inward and make the tire rub on the car body, causing a blow out. i took the car to the dealer, kelly ford ,of melbourne ,florida. i requested a recall check and was told that there was no information on this failure at this time. the rear axle and the tire were replaced by the ford dealer on january 28, 2010. my repair bill was $1030. dollars.. i understand that you are now investgating this problem.i hope this will help.. | |||
| 04/28/2010 | 128000 | ||
| While driving my 2000 ford windstar minivan with 3 children in car, the rear end of vehicle was swaying sideways. there was a loud clunking noise when going over bumps then car would jump sideways. drove car home slowly with flashers on. my husband inspected underneath car to find rear axle rusted and cracked in half and rear tires tilting inward. my husband said i was very lucky to have not been a serious accident. car deemed too dangerous to drive. | |||
| 04/04/2010 | 120000 | ||
| Have 2000 ford windstar with 120k miles on it. while servicing last week, mechanic was checking rear brakes and noticed rear axle was cracked about halfway through about 10 inches from right side. also a hole around 10 inches from left side end. | |||
| 08/17/2009 | 70100 | 1 | |
| Rusted right rear subframe mount which i found before complete faliure. *dt | |||
| 03/10/2010 | 190229 | ||
| On this date, rear axel of my 2000 ford windstar broke and both rear wheels were bowed out and a large crack was discovered. | |||
| 03/10/2010 | 110000 | 1 | |
| Snapped rear axle leading to loss of control. this axle had obviously been cracked for several years, based on corrosion in the crack. the loss of control was such that lives were in immediate danger. *tr | |||
| 01/25/2010 | 117000 | 1 | |
| I was driving hit a small dip in road and then all of a sudden i felt something slam into my car from underneath it. i stopped did not find anything. but as i started driving again i kept hearing a knocking sound from front end. i knew something was wrong. i immediately took it to my mechanic. he found the undercar frame completely rotted through by the right front shock. he said this car could not be driven with this defect and i was lucky that engine didn't fall out as i was driving. the car is still the same, nothing has been done to repair the car. *tr | |||
| 02/21/2010 | 102000 | 1 | |
| 2000 ford windstar with approx 102,000 miles and rear main axle beam broken almost into. have done some internet searches and found several cases of this. there is no recall from ford and this is extreme safety issue with windstars. lost almost total control of my vehicle and thank god i was traveling at only 10 mph. at interstate speed this would have been an almost certain catastrophe. will be contacting ford in morning to see what they have to say but from all online accounts they seem to be refusing to acknowledge or even offer to repair. i would much rather have a sticky gas pedal that i can somewhat control the to have an axle snap into at highway speeds. *tr | |||
| 01/28/2010 | 127000 | 1 | |
| The rear axle on my 2000 ford windstar just split while driving it! there is no rust or wear and tear. i have all my maintenance receipts and my mechanic says this should have never happened. my children and i could've been killed if we were driving on a highway instead of a local road. *tr | |||
| 01/02/2010 | 93500 | 1 | |
| On or about december 1st,2009 my 2000 ford windstar started making loud squeaking noises from the rear of my van when i would make turns and also started swaying from side to side whenever i would go over bumps .almost felt like my rear wheels were going to fall off from very loose lugnuts, but they were tight. as the next few weeks went by the problems became worse. today(1/2/2010)i decided to look underneath the rear of my van. i was in disbelief to see my rear axle cracked almost all the way through about 2 feet in from the drivers side. i couldn't believe it. i have 4 small children and we just went on a trip on the highway 2 days prior to me checking the problem. i have seen this is a common problem with the windstar . i have done some research on this problem and found this to be a widespread problem with all different years of the windstar. something has to be done before someone is seriously injured from this problem. this axle should not crack or break under normal wear of the vehicle. this is a major component of the van and causes serious safety issues. right now the van is sitting in my driveway. i am trying to find a used axle from somewhere so i could get it back on the road. ford should really do something about this issue. thanks you... *tr | |||
| 12/17/2009 | 85000 | 1 | |
| After having trouble steering took the car in for a front end alignment. was told that the right subframe was completely rusted out and cracked and unsafe to drive. car is just 10 years old and 85000 miles. mechanic says this should not have happened with a car of this age. ford has been contacted and would not take any responsibility for it. in addition took it to a ford dealer who said that the starting price to fix the car was 1600 and could only go up. *tr | |||
| 12/20/2000 | 147000 | 1 | |
| The 2000 ford windstar had been having some handling issues such that if there was water or sand on the road we would fishtail and feel like driving on black ice. i was always able to recover control of the vehicle without incident. it got to a point the vehicle couldn't be driven safely in wet or snowy conditions. the vehicle was pretty much driven in small town conditions. the problem was identified when the rear passenger wheel top was angled into the vehicle (i.e. camber off by 2-3 inches). mechanic inspected the suspension and found a cracked rear axle with no signs of rust or damage nearby. the axle will have to be replaced. *tr | |||
| 12/14/2009 | 140000 | 1 | |
| While backing up to parallel park my 2000 ford windstar the rear-axle snapped in half, and the rear tires bent in!! *tr | |||
| 12/11/2009 | 132000 | 1 | |
| Broken rear axle beam, 2000 ford windstar. *tr | |||
| 11/07/2009 | 107000 | 1 | |
| My back axle broke in half while driving and luckily we were not killed or on any major highway at a high speed. this is an ongoing problem with ford windstars, there are many complaints about the same issue. most repair centers say they have never seen anything like it and this should never occur. how many lives need to be lost before ford recalls these axles? my neighbor who also has a ford windstar had the same thing happen to them 3 months ago. *tr | |||
| 07/09/2009 | 79000 | 1 | |
| The k-frame(sub frame) is completely rotted out on the right side. it is bad enough that it cant be welded, must be replaced. on a vehicle that is 9 years old with 80000 miles and in perfect shape. i was told by numerous garages that this should of never rusted out this fast. i think that ford should be responsible for the repair. *tr | |||
| 08/15/2009 | 90000 | 1 | |
| 2000 ford windstar engine cradle rusted, came loose of frame, caused steering issue. this could cause serious injury accident or death if happened at high rate of speed. *tr | |||
| 10/10/2008 | 1 | ||
| Crack in rear axle. *tr | |||
| 08/01/2008 | 0 | 1 | |
| 2000 ford windstar van broken rear axle, had to completely install new rear axle dealer part only ale broke completely in half! van creaked like it was broken for a little while then had rear shocks replaced and axle broke. i have pictures and the original part. *tr | |||
| 08/16/2008 | 127000 | 1 | |
| Windstar broken rear axle strikes again. we were on our way to dinner with retired ford employee and his lovely wife. we were in dearborn on michigan avenue when bad noises, and smells came from the rear of the van. we pulled over and discovered a totally broken axle cover. my husband works in steel. if we had been on the southfield as we had planned and this happened there would have been disastrous results not only for us but we could have placed other families in danger as well. both men. the police who stopped to help and the tow truck driver agreed that axles don't just break. *tr | |||
| 07/08/2008 | 68400 | 1 | |
| The car seemed at first to be hydroplaning due to the rain, but then it got much worse. when i removed the rear passenger wheel, i saw the rear axle beam had snapped at the weld point. the car was very difficult to drive and the repair shop indicated that we should have had it towed in because sometimes the wheels will shear away from the suspension when the beam is broken. this car has only been in one minor accident, with minimal body damage and no damage at all to the body structure, so this was without question a manufacture defect in the part. *tr | |||
| 06/17/2008 | 78456 | 1 | |
| 2000 ford windstar sel. discovered a crack in rear axle. it was located near the center of span between rear wheels. the crack ran from top to bottom of the axle about 3 and was spread apart approximately 1/8 on bottom. there was only 50% of the axle remaining. fortunately i discovered it just prior to a vacation trip with our family of 5. there has been no known event to explain the cause. *tr | |||
| 11/11/2006 | 109000 | 1 | 06/01/2004 |
| 1- there was not any symptom leading up to failure. 2- the failure was on the front passenger wheel. the weld on one of the control arms actually broke off the frame. as a result the wheel was allowed move in a different direction then the driver side wheel. this forced the vehicle off the opposite side of the road in a very immediate uncontrolled manner. 3- there was nothing done to correct this problem as of yet. dealer doesn't have any interest in fixing the vehicle unless we pay for it. *nm | |||
| 10/19/2006 | 128000 | 1 | 08/07/2001 |
| Dt*: the contact stated while driving 40 mph on normal road conditions, and avoiding to hit a deer, the sub frame of the engine manifold fell out. the vehicle had to be towed to an independent body shop, who determined that the sub frame rusted completely and needed to be replaced. the dealer was contacted, who determined that the vin # did not fit under any recall. the vehicle was currently at the body shop waiting for repairs. the ball joints and brakes were replaced as well. updated 12/01/06. *jb | |||
| 06/22/2006 | 1 | 08/15/2000 | |
| About 2 weeks ago i noticed creaking noises from the rear of my windstar minivan. i took it to my mechanic who discovered a severe crack in the rear cross beam (frame); there is only about 2 inches of metal remaining holding the rear frame together. the crack has rust around it. there is a second crack at the same location on the opposite side of the cross beam, also with a line of rust that wraps around the cross beam. the component is apparently near the failure point, as the rear wheels started to spread apart (like wings) during the drive to the mechanic. if this part had failed while i was driving on the highway, it could have lead to a fatality. i plan to have the part replaced. *jb | |||
| STRUCTURE - FRAME AND MEMBERS - UNDERBODY SHIELDS | |||
| 04/01/2011 | 1 | ||
| 2000 ford windstar. consumer writes in regards to vehicle recall and safe driving conditions *tgw the consumer received another recall in the mail. upon inspection, it was determined the vehicle was not safe to drive. ford offered to buy the vehicle back from the consumer. *jb | |||
| 04/01/2011 | 1 | ||
| 2000 ford windstar. consumer express discontent regarding vehicle safety and recall repairs *tgw the consumer stated she received a recall in the mail. she made an appointment to take the vehicle to the dealer for an inspection. the consumer waited 1.5 hours for the inspection to be completed and then she was advised the vehicle had passed inspection. however, the dealer stated there was a rusted area on the top portion of an arm that concerned them. the dealer stated they e-mailed photos to ford and would contact her about fixing the problem. hours later, the consumers husband received a call from the dealer and they told him that ford stated the vehicle was not safe to drive and they willing to buy the vehicle back at an offer of $5,678. the consumer agreed to fords terms. *jb | |||
| 04/01/2011 | 1 | ||
| 2000 ford windstar. consumer writes in regards to vehicle recall and safe driving conditions *tgw the consumer received another recall in the mail. upon inspection, it was determined the vehicle was not safe to drive. ford offered to buy the vehicle back from the consumer. *jb | |||
| 04/01/2011 | 1 | ||
| 2000 ford windstar. consumer express discontent regarding vehicle safety and recall repairs *tgw the consumer stated she received a recall in the mail. she made an appointment to take the vehicle to the dealer for an inspection. the consumer waited 1.5 hours for the inspection to be completed and then she was advised the vehicle had passed inspection. however, the dealer stated there was a rusted area on the top portion of an arm that concerned them. the dealer stated they e-mailed photos to ford and would contact her about fixing the problem. hours later, the consumers husband received a call from the dealer and they told him that ford stated the vehicle was not safe to drive and they willing to buy the vehicle back at an offer of $5,678. the consumer agreed to fords terms. *jb | |||
| 04/01/2011 | 1 | ||
| 2000 ford windstar. consumer writes in regards to vehicle recall and safe driving conditions *tgw the consumer received another recall in the mail. upon inspection, it was determined the vehicle was not safe to drive. ford offered to buy the vehicle back from the consumer. *jb | |||
| 04/01/2011 | 1 | ||
| 2000 ford windstar. consumer express discontent regarding vehicle safety and recall repairs *tgw the consumer stated she received a recall in the mail. she made an appointment to take the vehicle to the dealer for an inspection. the consumer waited 1.5 hours for the inspection to be completed and then she was advised the vehicle had passed inspection. however, the dealer stated there was a rusted area on the top portion of an arm that concerned them. the dealer stated they e-mailed photos to ford and would contact her about fixing the problem. hours later, the consumers husband received a call from the dealer and they told him that ford stated the vehicle was not safe to drive and they willing to buy the vehicle back at an offer of $5,678. the consumer agreed to fords terms. *jb | |||