Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| TIRES | |||
| 08/28/2012 | 149000 | 1 | |
| Traveling 70 mph on the front driver side tire, rim, and all lugnuts just flew off. i went into a ditch. major damage. i am discovering that this is a common issue with these vans and i plan to sue ford. *tr | |||
| 05/24/2009 | 150000 | 1 | |
| I own a 2000 ford windstar van. i just had 2 valve stems replaced one was due to a flat tire and the other the mechanic said was bad. thank goodness i wasnt driving the vehicle at the time. i went somewhere parked the van and when i came out the tire was flat. after examining the tire we discovered a cracked valve stem. *tr | |||
| 04/26/2009 | 113000 | 1 | |
| Tl*the contact owns a 2000 ford windstar. the vehicle has brigadier/reynolds touring xt plus tires, size p215/70r15 97t. while the vehicle was parked in the driveway, the contact noticed that the rear driver's side tire was flat and the steel belts were visible. the tires were purchased in april of 2008. the dealer was not notified. the contact stated that the tread depth was still in tact. the dot and vin were unknown. the current and failure mileages were 130,000. updated 05/07/09 *bf updated 05/08/09.*jb | |||
| 11/29/2008 | 1 | ||
| Pep boys touring se tire separation. while traveling on the highway at 70 mph the tire separated causing temporary loss of control. the separating tread caused $2,500 in damage to the vehicle. all four tires were purchased from pepboys, sierra vista, az 85635, oct 2004 and have approximately 10,000 miles on them. it appears that the other front tire may be getting ready to separate because i am getting the same feel in the steering wheel that i experienced before the first tire failed. pepboys of yuma, az prorated the failed tire and mounted the replacement tire. *tr | |||
| 06/13/2008 | 112000 | 1 | |
| I was driving at 3:00pm with my children in the van when my back drivers side tire blew out and the rear axle spit into two. this happened without warring. i drive a 2000 ford windstar sel with approx. 100k miles. *tr | |||
| 04/10/2007 | 2 | ||
| Tl* - the contact called regarding four good year tires. the model name was assurance. the contact inflated the tires and two days later the air pressure was low. the vehicle was driven to a good year dealer and was the tires were found to have dry rot. the tires were replaced. the tire mileage was 24,655. the dealer kept the tires. the dot information and vin for vehicle were unavailable. update 05/21/07*tr | |||
| 08/30/2005 | 1 | 11/19/1998 | |
| Dt: 2000 ford windstar. the consumer stated the front coil spring on the driver's side broke and went through the tire. the vehicle was parked when this happened. there was a slight noise in the vehicle when it was being driven. the vehicle was taken to the dealership, the coil springs on both sides and the tire had to be replaced. *ak | |||
| 06/15/2003 | 0 | ||
| Right from the day i bought the van, i have had one issue or the other. here are some of the major issues. 1. tires - my new van had bumps on all 4 tires. every tire dealer told me they would burst on driving. they were general tires. i went to ford many times and opened a case with them also to no avail. after 12,000 miles, i decided to buy 4 new tires myself for the safety of my family at my own expense. 2. at 15,000 miles, i had to get my front brakes changed as they had reached their end of life. 3. at 15,000 miles, i also had to get my transmission fluid as well as drop pan changed as they worn out 4. at 30,000 miles, i had to get my front brake pads again changed (these were also worn out). what is surprising is that my rear brakes are fine 5. at 30,000 miles, i also had to get my transmission fluid as well as drop pan changed as they worn out 6. at 40,000 miles, my check engine light came on, for which i had to get the entire cooling system changed as well as had major engine work done to remove the light. the bill was in a few thousand, and i still don't know what they did to get it all fixed 7. at 45,000 miles, i had to get front rotors and brakes again. 8. at 45,000 miles i also had to get my front tie rods changed as they were squeaking 9. my automatic door sensor has never worked since i bought the van. if you shut the doors using the electronic door openers, and if something is in the way, it will still shut the door trapping the item, rather than reversing the process. 10. my drivers side power seats have just failed, and i am yet again faced with a large expense. i will never buy a ford again | |||
| 04/15/2003 | 23350 | 2 | |
| Blow out of good year integrity tire. *la consumer experienced two blow outs with goodyear tires. consumer didn't know who to blame for the blow outs, goodyear or ford for equipping a van with a one ply polyester cord in the sidewall. *ph *jb | |||
| 04/12/2003 | 60000 | 1 | |
| While driving, the tire separated from the vehicle. *jb | |||
| 03/11/2001 | 24264 | 2 | 11/29/2000 |
| The right rear tire blew out, on another occasion, the left tire had developed a buldge on the inside, and had blown while driving as well. (ameri gs 60) scc *jb | |||
| 07/27/2002 | 3 | 09/01/2000 | |
| Had a flat tire and found a 3 slit of dry rot and when store insp. my tires, three were dry rotted with the 4th on the borderline. this was a very dangerous situation for my family and i. we had just been on the interstate doing 65 mph with these tires. how many more families are riding on these type of tires? | |||
| 08/18/2001 | 4 | 12/01/2099 | |
| I experienced many flats with these ford factory goodyear tires. finally i had a dangerous blowout in the carpool lane on a freeway in orange county, calif. i immediately replaced the tires with big o tour plus tires. i haven't had another flat since. i had called ford and goodyear before the blowout, complaining about many flat tires. they said it was normal wear and tear. i disagree. i have the four tires and receipts for proof. i believe the factory goodyear tires are dangerously soft. i am fortunate my wife and i didn't have an accident when the goodyear tire blew. can you help us get some response from goodyear & ford?*ak | |||
| 1 | 08/18/2001 | ||
| Mr. william f gosnall, attorney at law is writing on behalf of ms. grempler stating that that consumer was informed that all four general tires (no tire size or dot# mentioned) displayed serious prominent and very noticeable hazardous defects. vehicle was inspected by dealer and found that tires were indeed dry rotted. consumer is requesting replacement tires at no cost. *tt | |||
| 06/22/2002 | 1 | 01/01/2002 | |
| The tire completely blewout on major highway, large hole. *ak | |||
| 1 | 10/01/2000 | ||
| While driving, consumer noticed the vehicle would vibrate at speeds of 70 mph, vehicle was taken into mechanic and it was determined that all four tire had serious wall rot, troublesome buldges or were showing signs of losing their tread. (general ameri gs 60 genseal tires.*yh | |||
| 08/11/2001 | 2 | ||
| While traveling approximately 65 mph in a 2000, ford, windstar right/rear continental tire, size: p215/70r15, dot: a3m344c249 experienced a blowout. upon replacement of tire, a tire shop found a bubble forming in tread of left/rear continental tire, there were approximately 12200 miles on tires, and they were original equipment. *ak *yd | |||
| 08/20/2001 | 4 | 10/01/2000 | |
| All four of these general ameri gs60 genseal tires were in dangerous condition, as certified by two tire dealers, after less than 16,000 miles. the tires had been maintained with proper inflation and rotation throughout their life but both dealers said all four showed dangerous rot on sidewalls and signs of tread separation. general offered to replace all four at no cost but would offer only the same tires as replacement which i declined. i had brought the tires to dealers to have them rebalanced after the vehicle began to shake at speeds of about 75 mph. i declined general's offer because i did not want the same tires back on the vehicle after all four had failed. i believe ford was negligent in failing to record key facts about the failure of these tires despite my attempts to offer the information on their customer service line. ford never asked for or accepted information about the tire models that had failed or any other information. they simply referred me to general. the tires were oem equipment when i bought the car.*ak (tiresize: 215-70-r15) | |||
| 06/10/2000 | 1 | 03/01/2000 | |
| When the first tire blew blue springs ford told me tire warranties were up to the manufacturer. *ak (tiresize: 215 70 r15) | |||
| 06/10/2000 | 1 | 03/01/2000 | |
| When the first tire blew blue springs ford told me tire warranties were up to the manufacturer. *ak | |||
| 06/15/2001 | 1 | 06/01/2000 | |
| Today, my husband noticed that my right front tire's pressure looked a little low. as he checked the pressure (which was 30), he noticed that the tire was tearing/separating close to the rim (about 1 inch above). the tear was a little wider than a quarter inch and about 7 - 9 inches long. we did a check to the remaining tires and found all the tires showed some potential wear in the same place. i drove 10 miles to the nearest ford dealer (willis ford, smyrna, de). three service men looked at the tires and would not allow me to drive it, as they agreed the tires were too dangerous to ride on. within 4 hours they had a delivery of 2 emergency tires to replace the 2 worst ones. i still have 2 original tires on my van. i am extremely upset to know my car was serviced on june 9th at carman ford and supposedly received a tire rotation as part of my oil change service. no one reported this wear and they allowed me to continue driving my two children around on dangerous tires. i called carman to find out if there are problems with these tires and how i am to get the remaining 2 replaced and did not receive a return call today. i am still concerned about the quality of these tires. i do not know when the problem started, therefore i do not know when the tires i still have will begin to shread. they do show the signs of wear now. any guidance you can provide would be greatly appreciated. i would like to know if there have been other reports of problems with this brand of general tire. thank you.*ak (dot number: e4 029062 tiresize: p215/70r15) | |||
| 08/11/2000 | 1 | 10/01/1999 | |
| The tire got an 20 cm hole on the sidewall while we were driving at 60 mph at i270 just in side maryland from northern virginia. four adults and two little children. we were in very dangerous situation...the tire showed no any previous warning sign. i am very careful driver myself and check every thing before each trip. *ak (dot number: 215-70-15 tiresize: c9dr329) | |||
| 09/05/2000 | 1 | 05/01/2000 | |
| The left rear tire on my minivan blew out on southbound i-75 at mile marker 309 on tuesday sept. 5. the tire failed without warning. the vehicle was brought to a controlled stop with no injuries and no vehicle damage other than the tire. continental general claims this failure is due to road hazard but there are no cuts, scratches, or punctures that makes me believe this is true. the tire had about 6500 miles on it. outside temperature was about 80 degrees and i was driving on smooth pavement. i have the tire available for your inspection.( dot number: acm3 44c tire size: p215/70r15 ) | |||
| TIRES - SIDEWALL | |||
| 11/17/2003 | 1 | ||
| Side wall of tire blew out. *la | |||
| 09/13/2000 | 1 | 06/01/2000 | |
| General ameri 6560 tire p215/70r15 experienced sidewall separation while driving on interstate. *slc | |||
| TIRES - TREAD/BELT | |||
| 09/07/2006 | 79210 | 1 | 07/01/2002 |
| Dt*: the contact stated while driving 30 mph, metal was observed sticking out of the driver side and passenger side front tires. the tire pressure was regularly checked, and the tires were rotated at 6,300 miles. there was neither vibration while driving nor abnormal bulging in tires. the vehicle was taken to the independent shop who determined that the vehicle was unsafe to drive and the tires needed to be replaced. the tire manufacturer was alerted. make: big o, model: euro tour, size: p215-70-15. *ak | |||
| 07/13/2001 | 1 | 03/31/2001 | |
| When the consumer took the vehicle for ford recall the service person pointed out an 8-9 inches split in the outside tread area of the right front tire and informed consumer that the tire was unsafe to drive and defective, consumer is requesting reimbursment. (general tires amri gs60 p215/70r15). *yh | |||
| 09/30/2001 | 1 | 07/19/2000 | |
| Consumer was traveling about 70mph on highway and heard a noise. left front tire tread separated. he inspected other tires and noiticed stress marks. general, tire ameri gs 60, p21570r/15#e4,02906. he was able to pull over, and noticed this problem. dealership is aware of problem. *ak tire was under proper inflation at time of failure, the rim was damaged and replaced due to the tread separation. *slc | |||
| 02/07/2001 | 1 | ||
| The vehicles tires began experiencing tread separation resulting in vibration (general tires). nlm | |||