Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AIR BAGS | ||||||||||||||||
| 00V270000 | FORD MOTOR COMPANY | from 03/25/2000 to 09/05/2000 | V (Vehicle) | 18500 | 09/14/2000 | MFR | FORD MOTOR COMPANY | 09/13/2000 | 09/14/2000 | |||||||
| Defect Summary | Certain passenger vehicles, limousines, and mini vans were built with a newly designed restraint control module (rcm). in some cases, the rcm does not recognize certain system faults that could result in an air bag or seat belt pre-tensioner unexpectedly activating during the self-test sequence at vehicle start-up. | |||||||||||||||
| Consequence Summary | This condition could result in personal injury. | |||||||||||||||
| Corrective Summary | Dealers will replace the rcm in these vehicles. owner notification began september 14, 2000. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact ford at 1-800-392-3673. | |||||||||||||||
| Notes | Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | ||||||||||||||||
| 00V412000 | FORD MOTOR COMPANY | from 08/08/2000 to 09/29/2000 | V (Vehicle) | 16000 | 12/21/2000 | MFR | FORD MOTOR COMPANY | 12/06/2000 | 12/12/2000 | |||||||
| Defect Summary | Vehicle description: minivans and passenger vehicles. a restraint control module (rcm) or a side or front crash sensor may have been assembled with one or more of the screws that mount the circuit board in the housing missing. if some or all of the screws are missing, the performance of the occupant restrains could be affected. | |||||||||||||||
| Consequence Summary | In some cases, less than the intended level of protection in the event of a crash. | |||||||||||||||
| Corrective Summary | Dealers will inspect the rcm and crash sensors and, if necessary, replace them. | |||||||||||||||
| Notes | Owner notification began december 21, 2000. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact ford at 1-800-392-3673. also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS | |||||
| 02175 | 09/02/2002 | 10008579 | Restraint system-air bag deployment strategy with advanced restraint system. *mj | 08/05/2004 | |
| 030504 | 03/01/2003 | 10001960 | Air bag warning lamp illuminated with diagnostic trouble codes (dtc) code b2290. *tt *jb | 07/29/2003 | |
| 15796 | 04/01/2002 | 637513 | An air bag lamp illuminated and / or diagnostic trouble codes b2296 or b2295. *tt | 12/02/2002 | |
| 00S26 | 09/01/2000 | 618581 | On some vehicles, it may be possible for the restraint control module (rcm) to inadvertently activate an airbag or safety belt pre-tensioner while starting the engine. ford motor company will install a revised rcm. *jb | 04/17/2001 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 09/12/2012 | 114000 | ||
| Abs and brake light constantly staying illuminated. | |||
| 07/13/2012 | 150000 | 1 | 07/21/2011 |
| 7/21/2011 bought van from private party. recall completed in march of 2011 regarding back axle. on 7/13/2012 8pm, my 18yr old son, while driving home from lacrosse practice, nearly killed. upon pulling out onto the main road, he lost all controls, no steering, no brakes and no power. he coasted and prayed it would stop. i arrived, we called aaa. flatbed to my home driver could not believe his eyes. the engine had fallen out. 7/16/12 called ford in mich and spoke to rep. to be towed 13 miles away to route 23 auto at our expense. really? route23 wanted nothing to do with me (they did recall). went back and forth then per rt23 it will be a month until we can look at it getting know where. 7/18-22 borrowed friend car for tournament. 8/1/12 called magarino ford and with great concern had a flatbed that night. this tow truck driver could not believe it. fluids raced out and double stabilized for engine sliding during transport. 8/2/12 magarino called 9am, pictures sent to ford and awaiting reply. 8/5/12 t/c from m stating ford refuses to buy back and sending a subframe. you mean a recalled one? magarino caught in middle i questioned whether he would put his children in this van. he softly replied, no what am i to do, out of work 2 years, single parent with no car to find work. 8/8/12 i questioned ford why this van ever left rt 23 auto, according to researched paper a part was waiting on. you mean to tell me that upon this fixed axle nobody noticed the subframe was rotted from inside out causing the engine to fall out the next summer nearly killing my son! but they signed it was fine! really? now we have case # 1373091992 8/10/12 picked up van. broke= a/c, r-window, heater engine, airbag, brake light on, runs hot steering= thumps makes noise (full fluid) skip gears, sways, barely can get up a hill. 11yr old scared to drive in it | |||
| 09/02/2011 | 119180 | ||
| I was driving in residential area when i heard loud noise like a gun. when i pulled over, looked at my windows etc. they were all intact. i then noticed that the air bag on side of passenger seat had gone off, and blew that area of the passenger seat out. i took my vehicle to the nearest ford dealer the next working day, which was yesterday. today they called me and said that ford motor company would not cover it. i called ford customer service # 1-800-392-3673. i was again told they would not cover it. i told them that i had gone on line and there were 2 air bag recalls on that model of car. they told me that ford did not have a recall on this. i had entered 2001 ford windstar recalls. it gave me nhtsa campaign id number 00v412000 dated 12/06/2000 and nhtsa campaign number 00v270000 dated 09/13/2000 i do believe this is a safety issue and it is ford motor company's responsibility, not mine. | |||
| 12/05/2005 | 1 | ||
| I was driving on a snow/ice covered road on my way home from work. the road was not plowed. i lost my brakes and started to slide sideways down a hill. i tried to steer the 2001 ford windstar to the side of the road. i was not going very fast. i was petrified. i finally came to a stop my bumper hit a drain pipe. all axles were bent. smoke was coming from the hood. the windstar was totaled. i received 18 stitches in my mouth. my top teeth bit through my bottom lip. i have a scar. the airbags did not deploy. i filed complaints at several different places and as all these other people are saying i never received an answer. i would like to be included in the class action lawsuit. *tr | |||
| 01/20/2010 | 1 | ||
| I took my 2001 ford windstar in for the recall, and still my abs light and brake light are on. i researched online that many people are still having the same problem. *tr | |||
| 08/18/2009 | 78000 | 1 | |
| Our abs light turns on after driving the van for 30 minutes or more. if the car is shut off the light goes off and does not come on again when restarted until the van is driven more (i.e. heats up). we noticed this first during a severe rain storm on a long trip during august of 2009. *tr | |||
| 07/28/2009 | 81000 | 1 | |
| Tl*the contact owns a 2001 ford windstar. when the contact started the ignition, the seat belts failed to operate. the air bag warning indicator illuminated on the instrument panel and remained lit until the engine was turned off. the vehicle was taken to an authorized dealer for inspection and they stated that the restraint control module (rcm) failed. the vin was excluded from nhtsa campaign id number 00v270000 (air bags), although the failures were identical. the part for the repair was ordered and the vehicle will be repaired once it arrives. the failure and current mileages were 81,000. updated 8/27/09 *cn updated 09/04/09.*jb | |||
| 01/08/2007 | 99634 | 1 | 05/22/2004 |
| I was comikng home from work traveling 45 mph, had a green light, as i entered the intersection a police car ran the red light and i stuck him in the passenger side of his car. my veiw was blocked in the next lane so i never saw him until it was too late. i slammed my brakes and tried to turn to the right to avoid him but at 45 mph it was not enough, i braced my self waiting for the air bags to deploy but neither the drivers or passenger worked. i sustained major injuries to my cervical spine and i am unable to work. when i reported it to ford they sent me a list of items they needed and put a 45 day time limit on the complaint and requested info...so i guess we will see what they do for me, thank god i was wearing my seat belt or i would be dead! *jb | |||
| 04/29/2006 | 71000 | 2 | 06/21/2005 |
| I was heading south coming to a green light and a car heading west run a red light and i hit her in the side going about 45 mph . after hitting the car i continued through intersection and hit steel gutter and went over that and hit head on into a drainage ditch and my airbags did not deploy. *jb | |||
| 03/02/2006 | 83900 | 2 | 05/17/2001 |
| Dt*: the contact stated that the air bag warning light continuously illuminated. also, the driver's side seat belt was not clicking closed. the contact researched the vehicle online, and was concerned at the air bag recall information that was discovered. there were two nhtsa recalls , #00v270000 and # 00v412000, however the vehicle was not included in either recall due to the vin. the vehicle has not been taken to a service dealer or an independent mechanic for inspection. *ak | |||
| 01/20/2006 | 59500 | 1 | 08/01/2001 |
| Dt*: the contact rear ended another vehicle at 25 mph. upon impact the passenger's air bag deployed but the driver's air bag did not. there was no occupant in the passenger seat. the driver sustained minor injuries as a result of the air bag not deploying. the contact was wearing a seat belt. extensive damage was sustained to the right side of the vehicle. the police were contacted and a report was taken. the vehicle was seen by an independent repair shop for the body damage. the mechanic suggested replacing the left front seat belt retractor because the seat belt would not retract properly after the accident. they did not inspect the air bags. updated 3/17/2006 - the consumer didn't have the funds to repair the airbag so the technician at the body shop removed the driver's side air bag fuse. *nm | |||
| 12/08/2005 | 67000 | 1 | 09/30/2005 |
| I was driving home from work and it was snowing. i started to slide on ice. i repeatedly tried to brake but the vehicle would not stop. i slid off the road onto the shoulder and impacted with a drain pipe into a ditch. neither of my dual airbags deployed and as a result my mouth hit the steering wheel. i received 18 stitches. i was wearing my seat belt. the vehicle was claimed a total loss. *jb | |||
| 01/12/2005 | 1 | 09/05/2004 | |
| I was recently involved in a car accident and was hit directly in the driver side door. i was driving a 2001 ford windstar that had side airbags. the airbag did not deploy and my head hit the driver window and busted it. thankfully, i only received a concussion. ford is now saying too bad. they tried to test it but said due to some computer inf. being lost that they were only able to say that the airbag was working right now. we have tried to contact them for 3 weeks now and they have just been giving us the run around. i just would like to know if my hit wasn't hard enough what would it have taken. my van was totaled. *jb | |||
| 11/01/2004 | 1 | ||
| Complaint received via e-mail. my husband had an accident in which our car was totaled. the air bags never deployed, and the seat belts didn't hold him in place. his chest is real sore ,and he got whip lash. he is going to the doctor. on the vehicle that hit him the air bags deployed. *ak | |||
| 10/03/2004 | 55000 | 1 | 05/07/2004 |
| Air bag warning light came on while driving. dealership performed diagnostic test, failure code 2290 was found. air bag control module/some wires, and sensor needed to be replaced. failure was similar to the defect described in recall 00v270000 air bag deployment. vin number was not included.*ak | |||
| 03/09/2003 | 2 | 10/01/2001 | |
| I was in a car accident. after i slammed on the brakes, the seat belt popped off. i hit the steering wheel. the passenger air bag deployed but the driver's side air bag did not deploy. although the car was drivable, the seat belt remained locked and unusable after the accident. *nlm rq04011.*pco | |||
| 10/01/2001 | 1 | 07/01/2001 | |
| Upon impact both seat belts did not lock, and air bags did not deploy for the driver or the passenger.*ak | |||
| 02/08/2001 | |||
| Recall 00v27000/manufacturer's recall 00s26 concerning air bag assembly failure. consumer took vehicle to a scheduled appointment. when consumer arrived at dealer he was told in a rude manner that part wasn't in, and to get out. *ak | |||
| AIR BAGS - FRONTAL | |||
| 06/08/2008 | 129000 | 1 | |
| I had a green light on a n/s street. the driver on the e/w street ran the light. i hit the driver side of his car, damaging my entire front end to the point of a total loss on the van. the passenger airbag did deploy (no passenger, however). the driver side did not. i am dealing with deep bruising on my sternum and chest. *tr | |||
| 03/21/2006 | 154000 | 1 | 06/21/2002 |
| I was traveling straight ahead on a dry road the afternoon of march 21, 2006, at about 40 mph. a car turned in front of me and struck the front of my car on the driver's side. the driver's side air bag did not inflate, despite the fact that the driver's side of the front sustained damage severe enough to total the car. the passenger side air bag did inflate, though the damage on that side was less. i was injured in the accident. despite wearing my seat belt, my sternum was fractured. *nm | |||
| 11/20/2005 | 40 | 1 | 09/28/2002 |
| On 11/20/05 at approximately 10:00 p.m. a deer ran in front of my van. the impact was on the drivers front left at the headlight section of the vehicle. minor damage was done to the vehicle but the incident caused injury to my wife. the drivers airbag didn't deploy but the passengers did. this caused the airbag to break my wife's wrist in 2 places. at the same time the drivers seat belt locked but the passengers didn't causing my wife to go forward. both of us were wearing our seat belts. this seems to me that there was some kind of defect in the system since everything happened backwards. at this time nothing has been done to the van but ford customer affairs is suppose to be contacting me. *jb | |||
| 11/03/2005 | 81000 | 1 | 04/01/2005 |
| Dt: the contact stated while driving the contact's vehicle he hit a large tree. it was a front end collision. but upon impact, the front air bags did not deploy. the air bag lights did not illuminate, indicating a problem with the air bags. the vehicle has not been involved in any prior accidents. the vehicle has not been inspected b y the dealer to determine why the air bags did not deploy. *ak | |||
| 10/20/2005 | 88000 | 1 | 11/15/2001 |
| Dt:the contact stated that the passenger side, side impact air bag deployed without an impact while driving. no indicator lights were on prior to air bags deploying. the vehicle has been at the dealership for nine days, they have been in contact with the manufacturer. neither the dealership nor the manufacturer could determine the cause of the problem. the vehicle has not been repaired.*ak updated 11/16/2005 - the manufacturer examined the vehicle but was unable to determine what caused it to deploy and refused to accept any responsibility for this problem. *nm | |||
| 08/02/2005 | 38500 | 1 | 09/28/2001 |
| Dt: the contact owns a 2001 ford windstar. the contact's vehicle was involved in front end collision on august 2, 2005 while traveling 45-50 mph. upon impact, the front air bags did not deploy. the wheel dropped off on the pavement, causing the vehicle to go over an embankment and hit a tree. had the vehicle inspected by the insurance adjuster and a local mechanic, and they stated there were no airbag sensors or wiring in the vehicle. the vehicle had not been in any previous accidents, nor have the airbags been deactivated. the consumer contacted the manufacturer; they referred her to a local dealership. the local dealership refused to come to look at the vehicle. no warning lights illuminated, indicating there was a problem with the air bags. the vehicle was imported from canada. *ak | |||
| 05/28/2005 | 62000 | 1 | 08/01/2004 |
| Dt: the passenger side airbag deployed for no reason at all. the owner was traveling on the expressway with no potholes or bumps at a speed of 40-45 mph. the owner was going onto the ramp when he heard an explosion. the passenger thought that they had been shot because the noise was so loud. the airbag light was not on before deployment, but it was on now that the air bags deployed. the owner has been in contact with ford and their local ford dealership. ford customer affairs refused to do anything about it because the warranty expired. there was 1 injury, but not life threatening. this did not result in a crash. the airbag blew the seams out of the seats and foam had gotten everywhere. this was going on 3 weeks, and the consumer was waiting for ford to determine if they were going to fix the defective airbag. ford determined that they were not liable. *ak *sc *jb | |||
| 01/12/2005 | 2 | ||
| While driving a collision occurred.upon impact, air bags did not deploy, and seat belts did not engage. *ak | |||
| 08/09/2004 | 35000 | 1 | 05/04/2004 |
| The consumer could see that the cracks were starting to appear on the passenger air bag compartment. the dealership was notified, but did not resolve the problem. *ak *sc | |||
| 07/09/2004 | 45676 | 1 | |
| While driving 15 mph the vehicle was involved in a collision with a vehicle traveling 50 mph. the dual air bags did not deploy upon impact. as a result the driver hit his head on the steering wheel and sprained his wrist. please provide additional information. *jb | |||
| 11/25/2003 | 1 | ||
| Consumer stated while driving 50 mph consumers vehicle crashed into to another vehicle. upon impact, air bags did not deploy. *ak | |||
| 03/15/2002 | 1 | ||
| While driving the vehicle 55 mph the vehicle was involved in a head on collision yet neither of the frontal air bags deployed. *nlm | |||
| 12/06/2002 | |||
| Consumer collided head-on with an 80-90lb animal travelling approximately 45-50mph. both driver and passenger air bags did not deploy. ts | |||
| 06/13/2002 | 1 | 02/01/2001 | |
| While the consumer was driving at 35 mph hit another vehicle. during the accident the driver side air bag failed to deploy. also, the seat belt failed. due to this accident the consumer bruised her sternum and hurt her back. *yh | |||
| 12/06/2001 | 1 | 11/01/2001 | |
| I purchased the vehicle on november 10, 2001. the vehicle had been brought from another dealer, and when i picked it up, it was purported to have been examined and everything working. when i got a few miles down the road, i noticed that the air bag light was flashing. i called the dealership and was told to take it to a dealer as soon as possible and have it checked. since it was saturday, i had to wait until the next week to have it checked. i was told at prestige ford that the air bag sensor module was not the right one for my car. the car was manufactured 3 days after the modules changed for the new cars. they ordered the part, i came back a week later to have it repaired. the computer still showed a problem, and mechanic said that he had replaced the part but would have to contact ford to see what to do about the other problem. a week later he called and said he had not reached ford yet. i said that my air bag worked, though, and he said no. the next day i was struck by another vehicle in a front end crash. we struck at approx. same angle and both air bags deployed. mine did not. i stopped when i saw her come over on wrong side of the road. she hit me at approx. 35 mph. middle seat in the car came out of the anchors. i hit the steering wheel and was thrown against the door. i was injured, neck, chest, arm, side. i believe the vehicle was defective, i was allowed to drive it without the offer of a loaner, and i feel that the air bag could have diminished my injuries. i am also very concerned about back seat coming loose.*ak | |||
| 03/01/2001 | 1 | 10/01/2000 | |
| During a front vehicle crash of approximately 30-35 mph, the drivers side airbag failed to deploy, even though the passenger side airbag did deploy as expected.*ak | |||
| AIR BAGS - FRONTAL - DRIVER SIDE INFLATOR MODULE | |||
| 12/21/2004 | 58000 | 05/31/2001 | |
| Driving on us 60 and loop 101 when the side air bag located in drivers left side of seat exploded. there had been some wood pallet debris approximately scattered on the road 100 hundred yards behind the point of the air bag activation. analysis from the ford dealership shows that some small object impacted onto the frame underneath the center post about 6 inches up on the frame post. i think that this area is of impact is unprotected from small objects detonating the air bag in a non emergency condition. (example) gravel roads any small rock could trigger the air bag. this condition may happen on any road from objects too small to be observed. the only damage noted is some paint scraped from frame. dealer put the car on hoist and that was the only way to see the impact area. it is actually about 6 inches above the bottom of car frame. mechanic said the area was 6 inches from the sensor. i am now dealing with the insurance company to get the air bag and seat replaced. this should not happen. i do have digital pictures of the area impacted but feel the sensor is not adequately protected from false explosions. *nm | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 06/01/2006 | 80000 | 100 | 02/01/2005 |
| Tl*the contact owns a 2001 ford windstar. the driver side air bag light randomly flashes on and off for 5-10 minutes. afterwards, it stops flashing and remains illuminated. the contact discovered a recall online for the same failure and called the manufacturer. they stated that his vin was not included in the recall, even though he was experiencing the same failure. the recall number was unknown. the failure mileage was approximately 80,000 and current mileage was 96,893. | |||
| 08/09/2005 | 75000 | 1 | 08/23/2001 |
| Dt: air bag light was on all the time. light has been on for 7 days. dealer said vehicle was not under warranty, and is offered no help. dealer said the caller will have to pay for it. manufacturer said same thing.*ak | |||
| 12/20/2004 | 28800 | 1 | 09/17/2001 |
| The air bag light on my 2001 ford windstar remained on indicating a problem with the air bag and safety restraint system. i took it to the ford dealer and they did a diagnostic and discovered that there was a loose wire in the harness. they had to remove the left front seat console and air bag module to get at the loose wire. they reconnected it. this cost me $256.34 with tax. i did an internet search and found another person that seemed to have the same problem as i did. i wonder if this problem is common and a possible safety issue with all ford windstars?. *jb | |||
| 02/09/2004 | 1 | ||
| Air bag light flashed on the dashboard while driving, and remained on until the vehicle was turned off. consumer was able to drive the vehicle to the dealer for inspection, and mechanic told consumer that warranty expired. *ak | |||
| AIR BAGS - SIDE/WINDOW | |||
| 01/18/2009 | 193210 | 1 | |
| On january 18, 2009, i was driving on the long island expressway west, near exit 40, in the left lane, when the driver side air bag deployed. i called the highway patrol, the officer that responded advised me that no report was required since no other vehicle was involved, and that i should take the vehicle, a 2001 ford windstar, to a ford dealership since airbags are not supposed to deploy without cause and that they are supposed to be tested every 10 years. *tr | |||
| 03/20/2003 | 37000 | 1 | 01/25/2001 |
| Diriving down the road when the passenger side airbag deployed. had it been the driver's side an accident would have occurred. ford would not repair or replace. said it was caused by an accident but there was not one. there was no vehicle damage except to the interior | |||
| 03/03/2006 | 64000 | 1 | 04/01/2005 |
| Dt*: the contact stated while driving 42 mph, the side curtain airbag on the driver side deployed. there had been no collision and nothing was run over. the dealership determined there was no visible sign as to why the airbag deployed. although, the seat belt was worn, the contact received minor injuries. the manufacturer was alerted. updated 3/28/2006 - *nm | |||
| 12/21/2004 | 58000 | 05/31/2001 | |
| Driving on us 60 and loop 101 when the side air bag located in drivers left side of seat exploded. there had been some wood pallet debris approximately scattered on the road 100 hundred yards behind the point of the air bag activation. analysis from the ford dealership shows that some small object impacted onto the frame underneath the center post about 6 inches up on the frame post. i think that this area is of impact is unprotected from small objects detonating the air bag in a non emergency condition. (example) gravel roads any small rock could trigger the air bag. this condition may happen on any road from objects too small to be observed. the only damage noted is some paint scraped from frame. dealer put the car on hoist and that was the only way to see the impact area. it is actually about 6 inches above the bottom of car frame. mechanic said the area was 6 inches from the sensor. i am now dealing with the insurance company to get the air bag and seat replaced. this should not happen. i do have digital pictures of the area impacted but feel the sensor is not adequately protected from false explosions. *nm | |||
| 11/04/2004 | 1 | ||
| The passenger side air bag deployed inadvertently. the passenger went to the doctor the next day. vehicle was towed to the insurance company's body shop. *ak the passenger suffered from headaches, neck pain, back pain, and shoulder pain. the dealer did not assume any reponsibility. *tc | |||
| 07/20/2004 | 0 | 1 | 03/27/2001 |
| I was in a car incident in which there was major front end damage to my ford windstar and the driver side airbag did not deploy. the passenger side airbag did deploy.*ak | |||
| 09/27/2002 | 1 | ||
| Consumer states that while driving 25 mph and the side air bag on the passanger side deployed with no specific reason.there was a lot of damage on the vehicle.dealer was notified. nlm | |||