Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS | |||||
| 02175 | 09/02/2002 | 10008579 | Restraint system-air bag deployment strategy with advanced restraint system. *mj | 08/05/2004 | |
| 030504 | 03/01/2003 | 10001960 | Air bag warning lamp illuminated with diagnostic trouble codes (dtc) code b2290. *tt *jb | 07/29/2003 | |
| 15796 | 04/01/2002 | 637513 | An air bag lamp illuminated and / or diagnostic trouble codes b2296 or b2295. *tt | 12/02/2002 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 07/10/2012 | 119000 | 1 | |
| Airbag light flashes 7 times then stays lit. never turns off now. would cost about 300 to 1,000 to fix!!!!!!!!!!!!! i don't have that kind of money. ford needs to fix these problems. im driving my kids around with my airbag light on and my abs and brake light on all because of a computer issue. don't feel this is my responsibility to repair. *tr | |||
| 07/10/2012 | 119000 | ||
| Airbag light flashes 7 times then stays lit. never turns off now. would cost about 300 to 1,000 to fix!!!!!!!!!!!!! i dont have that kind of money. ford needs to fix these problems. im driving my kids around with my airbag light on and my abs and brake light on all because of a computer issue. dont feel this is my responsibility to repair. | |||
| 08/17/2010 | 97000 | ||
| While driving at any speed the abs & brake light warnings light up. had all recalls done and mechanic said it would cost around $600.00 to repair. | |||
| 01/01/2008 | 90000 | ||
| Tl* the contact owns a 2002 ford windstar. the contact stated that the abs warning light illuminated on the instrument panel. the contact also stated that fluid from the speed control deactivation switch leaked onto the air bag module, causing the air bag to fail. the vehicle was repaired under the recall associated with nhtsa campaign id number 09v399000 (component: vehicle speed control), but the air bags were not repaired. the dealer and manufacturer were notified, but denied any assistance with repairs of the failure. the failure mileage was 90,000 and the current mileage was 220,000. | |||
| 01/01/2008 | 90000 | ||
| Tl-the contact owns a 2002 ford windstar. the contact stated that the abs warning light illuminated on the instrument panel. the contact also stated that fluid from the speed control deactivation switch leaked onto the air bag module, causing the air bag to fail. the vehicle was repaired under the recall associated with nhtsa campaign id number 09v399000 (component: vehicle speed control), but the air bags were not repaired. the dealer and manufacturer were notified, but denied any assistance with repairs of the failure. the failure mileage was 90,000 and the current mileage was 220,000. sm. | |||
| 01/01/2008 | 90000 | ||
| Tl- the contact owns a 2002 ford windstar. the contact stated that the abs warning light would illuminate on the instrument panel of the vehicle. the contact claimed that fluid from the scds (speed control deactivation switch) would leak onto the air bag module, causing the air bag to fail. the vehicle was repaired under the nhtsa campaign id number: 09v399000 (component: vehicle speed control) recall, which repaired the scds, but the air bags were not repaired. the dealer and manufacturer were notified, but denied any assistance with repair to the failure. the vehicle was not repaired. the failure mileage was 90,000 and the current mileage was 220,000. nw | |||
| 12/16/2010 | 167000 | ||
| Ford windstar van, which was already subject to rear axle recall, and the rear axle did break on it in may, and was replaced and i received reimbursement for the replacement from ford. however, another incident happened in december. my 21 year old son was in an accident driving this van on thursday, dec. 16. the van lost traction and pulled to the right, pulling him into a ditch and down a steep embankment. the front of the van was ripped off, tires slashed, van almost flipped over, and the airbags never deployed. he hit a dirt embankment head on going about 30-35 mph. the roads were icy that day, and he was on a curve... the van would not respond to steering to correct the direction the van was going. i experienced something similar last winter; the van seemed to pull to the right, going off the road without allowing the driver to control the vehicle. however, when i went off the road, it was in a shallow ditch and it caused no damage to the van. my son was not as fortunate, and he could have been severely injured. i feel that this may have something to do with the current investigation into the front suspension... the van could not be controlled, and pulled to the right. our insurance co. is taking care of this, and i don't know the current location of the van. it is totaled, i know that. i asked state farm to check out the front suspension for weakness or rust, but don't know if they'll know what to look for, especially since the front is so damaged from the wreck that the tires are turned sideways, and i believe the front axle is broken. please send someone to look at my van, and see what caused this wreck; my son could have been killed. thank you for the work you've done so far.... your organization is so valuable to consumers. | |||
| 12/16/2010 | 146982 | ||
| While driving my 2002 ford windstar my air bag went off. i was driving about 35 miles per hour and just crossed a railroad track. there was no collision and no damage to the vehicle. tha aprox cost to replace airbags is 2000 ford says they cant do anything to help me. they would like to see why it did it but i would have to pay for it. | |||
| 10/01/2010 | 80000 | ||
| Abs brake light comes on when the car gets hot. when the car is cold there is no problem with the abs system. the air bag light came on at about 75,000 miles, cost to replace circuit board 675 dollars. the engine intake manifold warped which turned on the engine repair light, cost 950 dollars to repair. | |||
| 12/20/2009 | 140000 | 1 | |
| Front end collision with a tree-car was a total loss with severe damage to entire front end-dead center hit with tree off icy roadway air bags did not deploy. *tr | |||
| 09/01/2008 | 1 | ||
| 2002 ford windstar brake light and abs light on. comes on after short time every time. *tr | |||
| 02/08/2009 | 81500 | 1 | |
| Tl*the contact owns a 2002 ford windstar. when the vehicle was started, the air bag indicator illuminated on the instrument panel. the indicator would not dim once the vehicle was in motion. the following day, the contact called the dealer and was informed that the air bags would not deploy if the indicator remained lit. the dealer also stated that there were no recalls available for the failure; therefore, they were not liable for the repairs. the manufacturer was not notified. the current mileage is 81,520 and failure mileage was 81,500. updated 3/16/09 *cn updated 03/18/09.*jb | |||
| 09/02/2007 | 84000 | ||
| Tl*the contact owns a 2002 ford windstar. while driving approximately 60 mph, the driver's side air bag unexpectedly deployed. there was no impact, crash, or any sudden action at the time of the failure. there were no injuries. the contact drove home and called the dealer. the dealer did not offer to inspect the vehicle, but stated that the failure was not covered under the warranty. the contact would be responsible for the repair costs. the vehicle has not yet been repaired and ford is refusing to repair it for free. the failure mileage was 84,000 and current mileage was 84,800. | |||
| 07/16/2006 | 1 | 08/10/2002 | |
| I had an accident in my 2002 ford windstar in which i hit an embankment, a deer and a tree head on at 35 miles per hour. the car was totaled, the engine was pushed in to the dashboard. i have tried several avenues including ford to find out why the airbags never deployed. what did the black box record? as to the events of the accident. *jb | |||
| 06/27/2006 | 1 | ||
| Dt*: the contact stated the vehicle was travelling on the interstate when the passanger side airbag deployed for no reason. the passanger incurred injuries however the extent of injuries have not been comfirmed. the vehicle was taken to the dealers for repairs. through a diagnostics analyses of vehicle the dealer determined there was a catalyst causing the airbag to deploy however the reason has not been determined yet. the diagnostic report has been sent to the manufacturer so the dealer and manufacturer can collaborate on the cause of the air bag deployment. | |||
| 01/09/2004 | 45000 | 4 | 09/27/2003 |
| A car accident occurred on january 9, 2004. car was hit behind, and the bags did not deploy, but airbag light came on. van was taken to repair shop twice to fix light. they came to the decision that a code needed to be put in and could only be done at ford. the van was taken to ford 4 times, and the light still comes on. first they put in code. 2 weeks passed then light came on again. van taken back to ford. it was released to us. after about 5 weeks light came on. they put in the code again. light came back on as soon as we got to the driveway. we went to ford again, and they said there was a problem with module. they replaced the module and a whole new air bag system in july. the replacement was done twice due to the first air bag system was defective, the light came on and stayed on the next morning. a complete new system place in the next day. the air bag light came on again then went out. they said it was okay. light is back on now (march 2005). now ford is telling us that a new module has to be placed in because it has burnt out. also ford needs to find out what is burning out the electrical system? over $500 worth of work to be done and now not covered by warranty from july 2004? we are not sure if the airbags will deploy in case of emergency. and we have small children to transport in the vehicle. spoke to ford dealer in our area. no help.*ak | |||
| 10/07/2004 | 28000 | 2 | 08/20/2002 |
| I was involved in accident where i ran into a motorhome that pulled out in front of me. i was traveling approximately 40mph and hit at a slight angle but direct hit to the rear dual wheels that actually dislodged the axle of the motorhome. my vehicle was totalled. it had severe damage to the front end including the driver's side half of the bumper. the impact buckled the roof of my windstar mini-van. the air bag did not deploy and the seatbelt apparently failed as my chest hit the steering wheel and also my face. the state trooper said he saw my teeth marks in the steering wheel and the steering wheel was cracked. if i did not have a bruise on my left shoulder area that showed the seatbelt actually caught for an instant and then released me into the steering wheel the trooper said he would have cited me for not wearing a belt. i had unbuckled my belt to get my hanky to try and stop the blood flow from my facial injury is why it was not on when the trooper arrived. the vehicle was totalled so no repair was attempted. the vehicle was towed to a nationwide evaluation center in columbus, oh where they said they would hold it until october 28 in case anyone wanted to inspect it. i called ford customer assistance center in detroit michigan and they said they were not interested investigation why the air bag and seat belt did not function properly. i received a fractured sternum and a facial laceration that went from outside to inside. | |||
| 12/01/2003 | 18000 | 1 | 09/18/2002 |
| While driving on the interstate at 70 mph vehicle drifted off to the median. as a result, consumer over corrected , which resulted in vehicle rolling over 6 times and impacting a guard rail. upon impact, none of the air bags deployed. the driver and the passenger sustained minor injuries. *ak while driving at 70 mph vehicle veered into median on the interstate. driver overcorrected causing vehicle to roll over six times where it crashed into the guard rail. the driver's side air bag deployed but the other three air bags did not. two persons injuried in rollover accident.*mr | |||
| 05/13/2003 | 14726 | 1 | 08/08/2002 |
| Passenger side air bag deployed while driving down the highway. there was no impact or collision to cause this. injury sustained to passenger. the vehicle was a 2002 windstar se manufactured by ford motor. *nlm | |||
| AIR BAGS - FRONTAL | |||
| 10/14/2009 | 120000 | ||
| Tl- the contact owns a 2002 ford winstar. while driving approximately 30 mph the contact crashed into the rear of another vehicle. the air bags did not deploy. the contact sustained facial injuries and injuries to his leg. the contact was taken to the hospital. there was a police report filed. the vehicle was towed to an independent mechanic. the vehicle was not repaired. the manufacturer was contacted where they stated the contact send information about the accident. the manufacturer did not respond to the information provided after numerous attempts and after six months the contact received a notice stating there was not enough impact for the air bags to deploy and they would not take liability. the approximate failure mileage was 120,000. ds | |||
| 04/23/2005 | 25000 | 1 | |
| While driving 35 mph vehicle was involved in a frontal collision. upon impact, dual airbags did not deploy. no injuries were reported. as a result, the vehicle was totaled.*ak voq returned no such street. phone disconnected. | |||
| 01/09/2004 | 45000 | 4 | 09/27/2003 |
| A car accident occurred on january 9, 2004. car was hit behind, and the bags did not deploy, but airbag light came on. van was taken to repair shop twice to fix light. they came to the decision that a code needed to be put in and could only be done at ford. the van was taken to ford 4 times, and the light still comes on. first they put in code. 2 weeks passed then light came on again. van taken back to ford. it was released to us. after about 5 weeks light came on. they put in the code again. light came back on as soon as we got to the driveway. we went to ford again, and they said there was a problem with module. they replaced the module and a whole new air bag system in july. the replacement was done twice due to the first air bag system was defective, the light came on and stayed on the next morning. a complete new system place in the next day. the air bag light came on again then went out. they said it was okay. light is back on now (march 2005). now ford is telling us that a new module has to be placed in because it has burnt out. also ford needs to find out what is burning out the electrical system? over $500 worth of work to be done and now not covered by warranty from july 2004? we are not sure if the airbags will deploy in case of emergency. and we have small children to transport in the vehicle. spoke to ford dealer in our area. no help.*ak | |||
| 09/22/2004 | 32000 | 1 | |
| Both frontal air bags inadvertently deployed partially, while driving over a rail road between 10-15 mph. the dealership inspected the vehicle and found no impact, therefore a sensor must of malfunctioned. the sensor and black box has been sent to the factory for further inspection. *nm | |||
| 11/15/2003 | 1 | ||
| While driving at 50 mph consumer's vehicle was rear ended by another vehicle, causing the consumer to rear-end another vehicle. upon impact, both frontal air bags did not deploy. *ak | |||
| 08/25/2003 | 15000 | 3 | |
| Air bag light illuminated intermittently. dealer replaced the front air bags, but the light still illuminated intermittently. dealer was not able to duplicate the problem. dealer recommended to consumer to bring the vehicle in when the light waa illuminating. *ak | |||
| 900 | 1 | 07/01/2002 | |
| While driving vehicle air bag warning light flashed on and off. the dealership serviced vehicle but found no problem. vehicle was in a severe frontal collision while driving at 30/35 mph. the air bags didn't deploy upon impact. *ph dealership and ford customer service were notified. no one from ford would send someone out to collect information from the collision box. they stated for the consumer to bring in the vehicle after it was repaired so they could check the air bags again. vehicle sustained over $10,000. worth of front end damage. *ph *nlm | |||
| 07/05/2003 | |||
| The vehicle was involved in a front collision while driving 40 mph. the front air bags did not deploy. the consumer contacted the dealer, who told the consumer to contact the manufacturer. manufacturer told the consumer to get a diagnostic check with the dealer at the owner's expense. *ak | |||
| 10/04/2002 | |||
| While traveling about 20mph on a main road another vehicle hit him while traveling through the light at the intersection. the consumer dual airbags didn't deploy. the dealership is aware of the problem. ts | |||
| 07/22/2002 | 05/01/2002 | ||
| With the entire front end of my ford windstar totally destroyed, it is amazing to me, an all who have seen the vehicle, that the airbags did not deploy. what is even more amazing to me is the lack of concern and complete indifference ford has displayed with this incident. my husband has contacted ford custermor relations and consumer affairs and initially told that it was our responsibility to have the airbag sensors tested for failure, but, subsequently, they said they would have someone come to the body shop and investigate. no one from ford ever showed up and the body shop has begun repairs. also, the body shop was told by premier ford (dealer in flint, mi), that ford would not come out and investigate. that fact that ford feels no responsibility for determining why this failure accured is beside me. i now suffer from extreme anxiety over operating any vehicle and have grave concern over the integrity of airbags as a safety restraint system. all of this at no foult of my own, help me to understand.*ak | |||
| 07/05/2002 | |||
| While driving at 45 mph consumer hit another vehicle head-on, and none of front air bags deployed. contacted dealer, and dealer was not willing to do anything.*ak | |||
| 07/06/2002 | |||
| Front impact on passenger's side with unknown speed, neither airbag deployed. no injuries.*ak | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 01/09/2004 | 45000 | 4 | 09/27/2003 |
| A car accident occurred on january 9, 2004. car was hit behind, and the bags did not deploy, but airbag light came on. van was taken to repair shop twice to fix light. they came to the decision that a code needed to be put in and could only be done at ford. the van was taken to ford 4 times, and the light still comes on. first they put in code. 2 weeks passed then light came on again. van taken back to ford. it was released to us. after about 5 weeks light came on. they put in the code again. light came back on as soon as we got to the driveway. we went to ford again, and they said there was a problem with module. they replaced the module and a whole new air bag system in july. the replacement was done twice due to the first air bag system was defective, the light came on and stayed on the next morning. a complete new system place in the next day. the air bag light came on again then went out. they said it was okay. light is back on now (march 2005). now ford is telling us that a new module has to be placed in because it has burnt out. also ford needs to find out what is burning out the electrical system? over $500 worth of work to be done and now not covered by warranty from july 2004? we are not sure if the airbags will deploy in case of emergency. and we have small children to transport in the vehicle. spoke to ford dealer in our area. no help.*ak | |||
| 07/31/2003 | 23050 | 1 | 04/30/2002 |
| While driving approximately 65 mph, the driver's side air bag deployed without warning. no bumps or cracks in the highway were hit to cause this problem. the vehicle was taken to the dealer. *nlm the driver was taken to the emergency room with pain in the chest and neck. upon inspection corrosion was found on the driver's side impact sensor. the sensor was replaced. *ts *nlm | |||
| AIR BAGS - SIDE/WINDOW | |||
| 01/05/2006 | 1 | 03/30/2005 | |
| I was driving 55 around 8:45 pm on a local highway, there were no other cars around, when all of a sudden i heard a sound like an explosion and i felt pain on the left side of my face. i did not brake, i took my foot off the gas and pulled over and turned on the overhead light. my face and ear hurt and my ears were ringing, i looked to my left and found that the side airbag that deployed, which was what had caused the ringing in my ears and the pain in the side of my face. i called 911 and a ny state trooper responded. he looked in the road and at the car and determined that i did not hit an animal, that there was no large debris in the road that i may have hit, and there was absolutely no new damage to the vehicle- especially there was no damage to the drivers side door. the only explanation is that the airbag deployed on its own. when the airbag deployed, it tore open the fabric of the drivers seat and foam stuffing from the seat exploded out and all over the inside of the minivan. today i went to the ford dealer from whom i bought the vehicle and we are attempting to determine how the damage will be repaired. ford wants me to file an insurance claim and have my insurance company pay for the repair, but i believe this to be a potentially dangerous mechanical defect on ford's part and that ford should pay for the repair and investigate the problem further. the service manager at the dealership just kept telling me that airbags just don't deploy on their own, but after looking at my van he agreed that it must have deployed on its own since there is no damage on the door to indicate that i was struck by something. *jb | |||
| 08/03/2003 | 1 | ||
| While driving at 50 mph driver side air bag deployed without impact, knocking driver unconscious, and causing vehicle to crash.*ak | |||