Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SUSPENSION - FRONT - CONTROL ARM | ||||||||||||||||
| 12V194000 | FORD MOTOR COMPANY | V (Vehicle) | 23000 | MFR | FORD MOTOR COMPANY | 05/03/2012 | 05/03/2012 | |||||||||
| Defect Summary | Ford is recalling certain model year 1999-2003 windstar vehicles originally sold in or currently registered in the state of virginia. corrosion-related fractures of the front lower control arm rear attaching brackets and body mount attachments may occur. | |||||||||||||||
| Consequence Summary | A separation of a front lower control arm rear attaching bracket may result in a lower control arm separation. a separation of both front subframe rear body mounts may result in separation of the steering intermediate shaft. either condition could result in significant loss of steering control, increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will inspect both front lower control arm rear attaching brackets and both body mount attachments at the rear of the front subframe and make the necessary repairs free of charge. the recall is expected to begin on june 18, 2012. owners may contact ford at 1-866-436-7332. | |||||||||||||||
| Notes | Ford's recall campaign number is 11s16.customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
| SUSPENSION - REAR - AXLE - NON-POWERED AXLE ASSEMBLY | ||||||||||||||||
| 12V195000 | FORD MOTOR COMPANY | V (Vehicle) | 9400 | 06/01/2012 | MFR | FORD MOTOR COMPANY | 05/03/2012 | 05/03/2012 | ||||||||
| Defect Summary | Ford is recalling certain model year 1998-2003 windstar vehicles manufactured from september 1, 1997, through july 3, 2003, registered in puerto rico. due to increased stresses caused by high cycles of torsional loading, specific to this market, the rear axle can crack. | |||||||||||||||
| Consequence Summary | A fractured axle may result in a loss of vehicle control, increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Ford will notify owners, and dealers will inspect and install a reinforcement bracket on the rear axle or replace the axles, as necessary. this service will be provided free of charge. the recall began on june 1, 2012. owners may contact the ford motor company customer relationship center at 1-866-436-7332. | |||||||||||||||
| Notes | Ford's safety recall campaign number is 12s30.customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
| 10V385000 | FORD MOTOR COMPANY | V (Vehicle) | 462750 | 10/20/2010 | ODI | FORD MOTOR COMPANY | 08/26/2010 | 08/26/2010 | ||||||||
| Defect Summary | Ford is recalling certain model year 1998-2003 windstar vehicles manufactured from september 1, 1997 through february 28, 2003 and currently registered or originally sold in connecticut, delaware, district of columbia, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia, and wisconsin. after many years of vehicle service in these areas, corrosion can weaken the rear axle, making it susceptible to torsional stress. corrosion and stress can lead to cracks which if undetected can propagate and result in a complete fracture of the axle. | |||||||||||||||
| Consequence Summary | A fractured axle can affect vehicle handling and increase the risk of a crash. | |||||||||||||||
| Corrective Summary | As parts become available, dealers will inspect and if necessary install the rear axle reinforcement brackets free of charge. this service will be performed free of charge. the safety recall began on october 20, 2010. owners may contact ford at 1-866-436-7332. | |||||||||||||||
| Notes | Ford's recall no. is 10s13.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 15909 | 05/01/2002 | 637802 | Su0bject regarding noise from front of vehicle. *tt | 12/06/2002 | |
| 15885 | 05/01/2002 | 637753 | Some vehicles may exhibit an exterior noise originating from the front of the vehicle. *tt | 12/04/2002 | |
| 15855 | 05/01/2002 | 637704 | Some vehicles may exhibit a condition of popping or grinding noise originating from the front end of the vehicle. *tt | 12/04/2002 | |
| 16014 | 07/01/2002 | 636200 | Some vehicles may exhibit a rattle noise from the rear suspension. *tt | 11/06/2002 | |
| 02152 | 08/05/2002 | 635966 | Some vehicles may exhibit a popping / grinding noise from the front of the vehicle when going over bumps or making turns. *tt | 11/04/2002 | |
| 02132 | 07/08/2002 | 635987 | Grunt / popping noise coming from the front suspension at speeds below 20 mph when turning. *tt | 11/04/2002 | |
| SUSPENSION - FRONT | |||||
| 16383 | 11/01/2002 | 10008321 | Squeak noise from the front spring area. *tt | 07/27/2004 | |
| SUSPENSION - FRONT - STABILIZER BAR | |||||
| 16382 | 11/01/2002 | 10008320 | Clunk/squeak from the front stabilizer bar area (qsf). *tt | 07/27/2004 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| SUSPENSION | ||||||
| EA10007 | FORD MOTOR COMPANY | 12/20/2010 | 03/17/2011 | Front Subframe Corrosion Failures | 11V030000 | |
| In a january 26, 2011 defect information report, ford motor company (ford) notified the national highway traffic safety administration (nhtsa) that it will conduct a safety recall to address corrosion related fractures in the front lower control arm rear attaching brackets and body mount attachments at the rear of the front subframe in approximately 425,288 model year (my) 1999 through 2003 ford windstar vehicles manufactured from april 1998 to july 2003 and either sold or currently registered in the following high corrosion (salt-belt) states:connecticut, delaware, district of columbia, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, utah, vermont, west virginia and wisconsin (nhtsa recall no. 11v-030, ford recall no. 11s16).according to ford, separation of a front lower control arm rear attaching bracket may result in a lower control arm separation and separations of both front subframe rear body mounts may result in separation of the steering intermediate shaft.either condition could result in diminished vehicle directional control, increasing the risk of a crash.dealers will inspect the lower control arm rear attachment flanges and the rear body mount sections of the subframe on the right (passenger) and left (driver) sides of the vehicle.owners of vehicles that pass the inspection will be notified when to return for installation of reinforcement brackets to extend the durability of the front subframe assembly in affected areas in the presence of corrosion.owners of vehicles that do not pass inspection, but can be repaired, will be offered transportation until parts become available.repurchase offers will be extended to owners of vehicles that cannot be repaired with the reinforcement brackets.this investigation is closed. | ||||||
| PE10026 | FORD MOTOR COMPANY | 07/20/2010 | 12/20/2010 | Front Subframe Corrosion Failures | ||
| The office of defects investigation (odi) has identified 346 complaints to odi and ford alleging fracture, cracking and or excessive corrosion of the front subframes in model year (my) 1999 through 2003 ford windstar vehicles.approximately 97 percent of these complaints (334) involve vehicles that have been operated in salt belt states, which make up approximately 60 percent of the subject vehicle sales in the united states.the front subframe, sometimes referred to as the engine cradle, is a structural component of the windstar vehicles that carries the engine, transaxle, steering rack and certain front suspension components (e.g., lower control arm).for complaints with sufficient information to identify the location of the failure, most describe problems with the rear mounting bracket for the front passenger-side lower control arm with some related to the rear body mount attachment located in the same general area of the subframe (right-rear section near the front passenger wheel).the remainder of the reports allege fracture of the front subframe at other or, most often, unspecified locations.almost all of the complaints that specified the side of the vehicle indicated that the problem occurred on the right/passenger side (106), with only a few indicating the left/driver side (2) or both sides (3) were affected.ford and several complainants attributed the right-side failures to the routing of the air-conditioning lines above the front subframe on that side of the vehicle, further noting that condensation has been observed dripping onto the front subframe in the area of the affected components (the a/c drain tube is also located on the right side, near the front subframe).odi has identified 93 complaints related to lower control arm attachments, including 80 that appear to involve complete separations.all but one of these involved vehicles from salt belt states.all three crash incidents appear to be related to lower control arm separations, including one road departure into a road-side sign resulting in a totalled vehicle and a lane departure into another vehicle.almost half of the odi complaints related to control arm separation occurred at speeds greater than 20 mph and about a quarter occurred at highway speeds.three-quarters of these complaints allege experiencing difficulty controlling the vehicle and about 40 percent appear to have resulted in departures from the intended lane of travel.testing by both ford and nhtsa have demonstrated that lower control arm separation from the rear attachment bracket results in significant toe out of the affected wheel, which affects the driver's ability to control vehicle direction.according to ford, moderate braking improved vehicle controllability by reducing the amount of toe out, possibly explaining incidents that did not allege a loss of control.odi's analysis of complaints related to the rear body mount identified 41 complaints (odi only).these complaints generally report experiencing progressively worsening noise concerns when turning, accelerating or braking.although, some of the complaints that appeared to involve a complete separation of the body mount alleged difficulty steering, the effects on vehicle control from this failure mode do not appear to be as great as those resulting from control arm separation.however, odi is seeking more information regarding two complaints which alleged that body mount failure resulted in disconnection of the steering wheel from the steering rack (one occurred during vehicle service).this investigation has been upgraded to an engineering analysis (ea10-007) for subject vehicles sold or currently registered in salt belt states to further assess the scope, frequency and safety consequences of the alleged defect in these vehicles.odi will continue to gather information about vehicles outside the salt belt as well. | ||||||
| EA10007 | FORD MOTOR COMPANY | 12/20/2010 | Front Subframe Corrosion Failures | |||
| The office of defects investigation (odi) has identified 346 complaints to odi and ford alleging fracture, cracking and or excessive corrosion of the front subframes in model year (my) 1999 through 2003 ford windstar vehicles.approximately 97 percent of these complaints (334) involve vehicles that have been operated in salt belt states, which make up approximately 60 percent of the subject vehicle sales in the united states.the front subframe, sometimes referred to as the engine cradle, is a structural component of the windstar vehicles that carries the engine, transaxle, steering rack and certain front suspension components (e.g., lower control arm).for complaints with sufficient information to identify the location of the failure, most describe problems with the rear mounting bracket for the front passenger-side lower control arm with some related to the rear body mount attachment located in the same general area of the subframe (right-rear section near the front passenger wheel).the remainder of the reports allege fracture of the front subframe at other or, most often, unspecified locations.almost all of the complaints that specified the side of the vehicle indicated that the problem occurred on the right/passenger side (106), with only a few indicating the left/driver side (2) or both sides (3) were affected.ford and several complainants attributed the right-side failures to the routing of the air-conditioning lines above the front subframe on that side of the vehicle, further noting that condensation has been observed dripping onto the front subframe in the area of the affected components (the a/c drain tube is also located on the right side, near the front subframe).odi has identified 93 complaints related to lower control arm attachments, including 80 that appear to involve complete separations.all but one of these involved vehicles from salt belt states.all three crash incidents appear to be related to lower control arm separations, including one road departure into a road-side sign resulting in a totalled vehicle and a lane departure into another vehicle.almost half of the odi complaints related to control arm separation occurred at speeds greater than 20 mph and about a quarter occurred at highway speeds.three-quarters of these complaints allege experiencing difficulty controlling the vehicle and about 40 percent appear to have resulted in departures from the intended lane of travel.testing by both ford and nhtsa have demonstrated that lower control arm separation from the rear attachment bracket results in significant toe out of the affected wheel, which affects the driver's ability to control vehicle direction.according to ford, moderate braking improved vehicle controllability by reducing the amount of toe out, possibly explaining incidents that did not allege a loss of control.odi's analysis of complaints related to the rear body mount identified 41 complaints (odi only).these complaints generally report experiencing progressively worsening noise concerns when turning, accelerating or braking.although, some of the complaints that appeared to involve a complete separation of the body mount alleged difficulty steering, the effects on vehicle control from this failure mode do not appear to be as great as those resulting from control arm separation.however, odi is seeking more information regarding two complaints which alleged that body mount failure resulted in disconnection of the steering wheel from the steering rack (one occurred during vehicle service).this investigation has been upgraded to an engineering analysis for subject vehicles sold or currently registered in salt belt states to further assess the scope, frequency and safety consequences of the alleged defect in these vehicles.odi will continue to gather information about vehicles outside the salt belt as well. | ||||||
| PE10016 | FORD MOTOR COMPANY | 05/13/2010 | 09/22/2010 | Rear Axle Cracking | 10V385000 | |
| In a letter dated august 26, 2010, ford motor company (ford) submitted a defect information report notifying nhtsa that it will conduct a safety recall (nhtsa recall no. 10v-385) to address a rear axle defect in model year (my) 1998 through 2003 ford windstar vehicles built at the oakville assembly plant from september 1, 1997 through february 28, 2003 and either sold or currently registered in high corrosion (salt-belt) states where the use of salt and other corrosive chemicals may be used to treat snow/ice covered roads.the following states are included in ford's recall:connecticut, delaware, district of columbia, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia and wisconsin. the subject vehicles utilize a stamped/formed axle assembly manufactured by benteler automotive corporation of galesburg, mi.according to ford, after many years of vehicle service in the salt-belt states, corrosion can weaken the rear axle, making it susceptible to torsional stress.there is a risk that the combined effects of corrosion and stress can lead to cracks which, if undetected, can propagate and result in a complete fracture of the axle.a completely fractured axle can affect vehicle handling and increase the risk of a crash.to correct the safety defect, ford will initially inspect all of the subject vehicles brought into ford/lincoln-mercury dealerships for possible cracked axles.owners of vehicles without cracked axles will be notified when to return for the installation of reinforcement brackets to extend the axle durability in the presence of corrosion.owners who have vehicles with cracked axles will either be offered a repair or alternative transportation until parts become available. on may 13, 2010, the office of defects investigation (odi) opened pe10-016 to investigate complaints of rear axle cracking in my 1999 through 2003 ford windstar minivans.combining odi and ford complaint data, odi is aware of a total 891 complaints alleging rear axle cracking in the subject vehicles.over a third of the complaints (334) allege that the cracking progressed to a complete fracture of the rear axle, including 8 allegations of crashes resulting in 3 injuries. approximately 57 percent of the subject vehicles (524,661) were sold in salt-belt states covered by ford's recall and ford estimates that approximately 463,000 of these remain in service.ninety-six percent of the complaints (858) and all of the complaints alleging complete fracture were from the recall region.the action taken by ford is sufficient to resolve the issues raised by this investigation.accordingly, this investigation is closed. | ||||||
| PE10016 | FORD MOTOR COMPANY | 05/13/2010 | Rear Axle Beam Failure | |||
| The office of defects investigation has received 234 complaints alleging rear axle failure in model year 1999 through 2003 ford windstar minivans, including two alleging that the failures resulted in minor crashes.over half of the complaints (128) allege a complete fracture of the axle beam.fifty-six complaints indicate that the axle failure occurred at speeds of 40 miles per hour or greater.one crash occurred while the vehicle was traveling on a highway.the rear axle reportedly snapped in half after the vehicle struck a pot hole.the driver indicated that both rear tires blew (note that axle fracture often causes the tires to achieve a severe negative camber - with the top of the tire tilted inward - resulting in contact with the fender well).the vehicle then struck a guard rail because of difficulty controlling the vehicle while braking to a stop.the second crash was also alleged to have involved a complete axle fracture, in this case resulting in a low-speed curb impact.the rear axle beam in the subject vehicles is an inverted u channel design, which appears to provide a collection point for road salt slurry, resulting in corrosion that progressively weakens the part until it fractures.approximately 96 percent of the complaints (225), 94 percent of the complete fractures (121), 96 percent of the high-speed incidents (54) and both alleged crashes are from salt-belt states.in addition to the two alleged crashes, 14 additional complaints alleged vehicle control concerns associated with the rear axle failure incident.a preliminary evaluation has been opened to assess the scope, frequency and safety consequences of the alleged defect in the subject vehicles. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 02/25/2013 | 74000 | ||
| Tl* the contact owns a 2002 ford windstar. the contact stated that while driving 5 mph, the front passenger side wheel became detached from the vehicle. the vehicle was towed to an independent mechanic for diagnosis and the contact was informed that the bolt that connects the lower control arm to the front end cradle had become rusted. the contact was informed of nhtsa campaign number: 12v194000 (suspension). the dealer was notified and stated that the recall repair had already been done two years prior. the manufacturer was notified but offered no assistance. the vehicle had not been repaired. the failure and current mileage was 74,000. | |||
| 02/25/2013 | 74000 | ||
| Tl- the contact owns a 2002 ford windstar. the contact stated that while driving 5 mph, the front passenger side wheel became detached from the vehicle. the vehicle was towed to an independent mechanic for diagnosis and the contact was informed that the bolt that connects the lower control arm to the front end cradle had become rusted. the contact was informed of nhtsa campaign number: 12v194000 (suspension). the dealer was notified and stated that the recall repair had already been done two years prior. the manufacturer was notified but offered no assistance. the vehicle had not been repaired. the failure and current mileage was 74,000. mah | |||
| 02/25/2013 | 74000 | ||
| Tl- the contact owns a 2002 ford windstar. the contact stated while driving 5 mph the front passenger side wheel became detached from the vehicle. the vehicle was towed to an independent mechanic for diagnosis and was informed the bolt that connects the lower control arm to the front end cradle had become rusted. he was informed of a recall for nhtsa campaign number: 12v194000 (suspension). the dealer was notified and stated that the recall repair had already been done two years prior. the manufacturer was notified but offered no assistance. the vehicle had not been repaired. the failure and current mileage was 74,000. dt | |||
| 02/08/2013 | 180000 | ||
| Tl- the contact owns a 2002 ford windstar. the contact stated that vehicle was included in and repaired under nhtsa campaign id number: 12v195000 (suspension). after the recall repair was performed while the contact was driving approximately 35 mph, the driver heard a loud scrapping from the vehicle. additionally, there was smoke coming from under the vehicle as the steering wheel began to jerk and shift abnormally. the manufacturer was made aware of the failure. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 180,000. kmj | |||
| 02/08/2013 | 180000 | ||
| Tl- the contact owns a 2002 ford windstar. the vehicle was included and repaired in the recall under nhtsa campaign number: 12v195000 (suspension). after the recall repair was performed while driving approximately 35 mph the driver heard a loud scrapping sound. there was smoke coming from underneath the vehicle and the steering began to jerk and shift. the manufacturer was made aware of the failure. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 180,000. da | |||
| 02/14/2013 | 202101 | ||
| I was driving down the road when i noticed my 2002 ford windstar was swaying like it did the first time when the axle broke and it was replaced and then that one was reinforced. i stopped and looked under the rear-end and saw what looked like a crack or break, maybe two on the right side or drivers side of the axle. i immedietly took the vehicle to the ford dealership for inspection and was told my axle was broken. so now the original axle broke and was replaced. that axle was reinforced, and now has also broken. something needs to be done. | |||
| 09/10/2012 | 1 | ||
| I had my front tire replaced and the man that changed it told me that i need an alignment because of the way my tire wore out. about 3 weeks later, when i had the money, i took my car to get an alignment and the car shop called and said that both of my tire rods needed to be replaced before an alignment was completed. i've had the car for less than 2 years and although it is an older vehicle, the tire rods should have lasted longer than that (if properly checked). my steering shakes horribly from side to side at various speeds and often times my abs/trac off lights come on and won't got off. i am still able to use my brakes though. i am not sure why that light comes on. *tr | |||
| 02/15/2011 | |||
| Tl* the contact owns a 2002 ford windstar. the contact stated that the vehicle was included in nhtsa campaign id number: 12v194000 (suspension:front:control arm) and was repaired. after the repairs, the contact noticed a clunking noise exhibited from the vehicle while driving. the vehicle was taken to an independent mechanic for diagnostic testing. the mechanic stated that there was water dripping from the air conditioner line where the original corrosion occurred on the sub frame, which corroded the component that was added under the recall. the vehicle was taken to the dealer where the technician then advised that the sub frame would have to be replaced. the vehicle was not further repaired. the approximate failure mileage was unknown. | |||
| 02/15/2011 | |||
| Tl-the contact owns a 2002 ford windstar. the contact stated that the vehicle was included in nhtsa campaign id number: 12v194000 (suspension:front:control arm) and was repaired. after the repairs, the contact noticed a clunking noise exhibited from the vehicle while driving. the vehicle was taken to an independent mechanic for diagnostic testing. the mechanic stated that there was water dripping from the air conditioner line where the original corrosion occurred on the sub frame, which corroded the component that was added under the recall. the vehicle was taken to the dealer where the technician then advised that the sub frame would have to be replaced. the vehicle was not further repaired. the approximate failure mileage was unknown. kmj | |||
| 02/15/2011 | |||
| Tl-the contact owns a 2002 ford windstar. the vehicle was included in the recall under nhtsa campaign id number: 12v194000 (suspension:front:control arm) and was repaired. after the repair the contact noticed a clunking noise while driving. the vehicle was taken to an independent mechanic for diagnostic testing. the mechanic stated there was water dripping from the air conditioner line where the original corrosion occurred on the subframe which corroded the part added under the recall. the vehicle was taken to the dealer. the technician stated the subframe would have to be replace. the vehicle was not repaired. the approximate mileage was unknown. da | |||
| 09/10/2012 | 105000 | 1 | |
| I have a bad vibration when im goin on the highway and when i hit bumps it makes a clunking sound and when i turn and makes a noise. *tr | |||
| 09/01/2011 | 1 | ||
| The antilock brake system light as well as the traction control lights keep coming on. garage can't tell the exact cause. the booster arm busted, keeping the brakes engaged as driven. the booster arm was replaced and the lights are still on. i reset it, and they reappear after a short time. i now smell the brakes when applied. i've had engine replaced at 101,000 miles, two transmissions, multiple brake jobs, rear axle repaired, front axle repaired, front tie rods repaired. the alignment on my vehicle could only be partially completed.... toe, and another alignment done, but the complete alignment would need a hole drilled in the frame and a bolt moved over - bad design by ford. i've also had to have the oxygen sensor replaced at my own expense. the vehicle is a ticking time bomb, piece of crap. *tr | |||
| 09/10/2012 | 105000 | ||
| I have a bad vibration when im goin on the highway and when i hit bumps it makes a clunking sound and when i turn and makes a noise | |||
| 09/01/2011 | 1 | ||
| The antilock brake system light as well as the traction control lights keep coming on. garage can't tell the exact cause. the booster arm busted, keeping the brakes engaged as driven. the booster arm was replaced and the lights are still on. i reset it, and they reappear after a short time. i now smell the brakes when applied. i've had engine replaced at 101,000 miles, two transmissions, multiple brake jobs, rear axle repaired, front axle repaired, front tie rods repaired. the alignment on my vehicle could only be partially completed.... toe, and another alignment done, but the complete alignment would need a hole drilled in the frame and a bolt moved over - bad design by ford. i've also had to have the oxygen sensor replaced at my own expense. the vehicle is a ticking time bomb, piece of crap. *tr | |||
| 06/23/2010 | 160000 | ||
| Tl- the contact owns a 2002 ford windstar. the contact was traveling 65 mph when the brakes were depressed and steering failed. the vehicle was taken to an independent mechanic who diagnosed that the driver side front axle needed to be replaced. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 160,000 and the current mileage was 179,000. pmb | |||
| 06/23/2010 | 16000 | ||
| Tl- the contact owns a 2002 ford windstar. the contact was traveling 65 mph when the brakes were depressed and the steering failed on the vehicle. the vehicle was taken to a private mechanic who confirmed the drivers side front axle needed to be replaced. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 160,000 and the current mileage was 179,000. rvk | |||
| 06/23/2010 | 16000 | ||
| Tl- the contact owns a 2002 ford windstar. the contact was traveling 65 mph when the brakes were depressed and steering failed on the vehicle. the vehicle was taken to a private mechanic. the mechanic confirmed the drivers side front axle needed to be replaced. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 160,000 and the current mileage was 179,000. rds | |||
| 07/09/2012 | 150000 | 3 | |
| At times when is col,d the abs and brake light is off while driving, when it gets hot the abs and brake light turns on and the abs fails to work. code c1185 abs power relay output circuit failure. i got to a stop sign and the road was wet and the van skidded , the abs did not work. no one was hurt and i have seen all the complaints that ford owners are having. i don't know if my 2002 ford windstar had all the other recalls done, like the brake pressure differential deactivation switch (scds) and the rear frame welds that are breaking up on the chassis of many ford owners. i would like to verify what has been done to my ford windstar that i bought two months ago. i just had the inner and outer tie rod ends done along with the sway bar links at the front suspension. | |||
| 04/14/2012 | 105000 | 1 | |
| To whom it may concern, i am seriously concerned about this vehicle and the way i am treated by ford motors. the car suddenly while driving on highway came to a complete stop and almost flipped. thank god that injuries were not that serious but the car is now total loss. after taking the car to private mechanics, it was determined that subframe broke and the axles, control arms all broke. it was then discovered that this was part of a recall. car was towed to ford motors dealership. a request has been made to provide me with safety report on the vehicle. ford and its dealership forced me out of their dealership and kicked me out. the car is their for months and i have been sending ford online messages via email and phone but they are not willing to buy the car or give me its value nor fix the car. i have been without a car for more than 4 months now and ford is not doing the least to even trade the car for another one. i am seriously disappointed. *tr | |||
| 07/09/2012 | 150000 | 3 | |
| At times when is col,d the abs and brake light is off while driving, when it gets hot the abs and brake light turns on and the abs fails to work. code c1185 abs power relay output circuit failure. i got to a stop sign and the road was wet and the van skidded , the abs did not work. no one was hurt and i have seen all the complaints that ford owners are having. i don't know if my 2002 ford windstar had all the other recalls done, like the brake pressure differential deactivation switch (scds) and the rear frame welds that are breaking up on the chassis of many ford owners. i would like to verify what has been done to my ford windstar that i bought two months ago. i just had the inner and outer tie rod ends done along with the sway bar links at the front suspension. | |||
| 04/14/2012 | 105000 | 1 | |
| To whom it may concern, i am seriously concerned about this vehicle and the way i am treated by ford motors. the car suddenly while driving on highway came to a complete stop and almost flipped. thank god that injuries were not that serious but the car is now total loss. after taking the car to private mechanics, it was determined that subframe broke and the axles, control arms all broke. it was then discovered that this was part of a recall. car was towed to ford motors dealership. a request has been made to provide me with safety report on the vehicle. ford and its dealership forced me out of their dealership and kicked me out. the car is their for months and i have been sending ford online messages via email and phone but they are not willing to buy the car or give me its value nor fix the car. i have been without a car for more than 4 months now and ford is not doing the least to even trade the car for another one. i am seriously disappointed. *tr | |||
| 04/20/2012 | 175000 | ||
| The front driver side spring broke in two pieces. due to the weight of the vehicle the stabalizer bar ended up getting bent. also, because of the sharp edge where the spring broke it cut the front brake line. i'm grateful that it occurred overnight to where my family and i weren't driving it. | |||
| 03/24/2012 | 132500 | ||
| The van was parked in a parking lot, i was in the vehicle at the time. a noisy metal braking sound & movement of the van, made me think i was hit by another car, but no one was around. the front left coil spring broke, in more than 1 place. i had 15 minutes before been on a busy highway in a lot of traffic, i am just glad nothing happened then. on the 1998 ford windstar, i know there was a recall for the same problem. the 2002 ford windstar has had 2 other recalls, in regards to corrosion problems, on back axle & front frame. | |||
| 03/10/2012 | 150000 | ||
| While driving approximatly 30 mph the drivers side front coil spring broke in two and caused the tire to blow out | |||
| 05/17/2007 | 65000 | ||
| Tl* the contact owns a 2002 ford windstar. while examining the vehicle, the contact noticed rust along the filler pipe on the driver side of the vehicle. the vehicle was taken to the dealer but the contact was not informed what was causing the failure and the vehicle was not serviced. in addition, while traveling 30 mph, the contact noticed that the front end of the vehicle would begin to sway left to right. moments later, the rear of the vehicle had also begun to sway from left to right. the contact examined the vehicle and discovered that the front torsion bars were hanging off of the vehicle and the rear axle was partially separate. the vehicle was not diagnosed by the dealer nor repaired. the current mileage was 100,000 and the failure mileage was 65,000. | |||
| 05/17/2007 | 65000 | ||
| Tl- the contact owns a 2002 ford windstar. while examining the vehicle, the contact noticed rust along the filler pipe on the driver side of the vehicle. the vehicle was taken to the dealer but the contact was not informed what was causing the failure and the vehicle was not serviced. in addition, while traveling 30 mph, the contact noticed that the front end of the vehicle would begin to sway left to right. moments later, the rear of the vehicle had also begun to sway from left to right. the contact examined the vehicle and discovered that the front torsion bars were hanging off of the vehicle and the rear axle was partially separate. the vehicle was not diagnosed by the dealer nor repaired. the current mileage was 100,000 and the failure mileage was 65,000. kmj | |||
| 05/17/2007 | 65000 | ||
| Tl- the contact owns a 2002 ford windstar. while examining the vehicle the contact noticed rusting along the filler pipe on the driver side of the vehicle. the vehicle was taken to the dealership where the contact was not informed what was causing the failure and the vehicle was not serviced. the contact also noticed while traveling 30 mph that the front end of the vehicle would begin to sway left to right, moments later the contact noticed that the rear of the vehicle had also begin to sway left to right. the contact examined the vehicle noticed that the front torsion bars were hanging off of the vehicle and that the rear axle had partially separated from the vehicle. the vehicle has not been diagnosed by the dealership and no repairs have been made. the current mileage is 100000 and the failure mileage is 65000. bml | |||
| 12/19/2011 | 180000 | ||
| Tl* the contact owns a 2002 ford windstar. the contact stated that the rear axle cracked while driving 25 mph. the vehicle was taken to the dealer who advised the contact that there were no recalls for the vehicle. the manufacturer was notified of the failure who offered no assistance. the failure mileage was 180,000. | |||
| 12/19/2011 | 180000 | ||
| Tl-the contact owns a 2002 ford windstar. the contact stated the rear axle cracked while driving 25 mph. the vehicle was taken to the dealer who stated there are no recalls or warranty. the manufacturer was notified who offered no assistance. the failure mileage was 180,000. mw | |||
| 10/21/2011 | 70302 | ||
| Tl* the contact owns a 2002 ford windstar. the contact stated while driving 5 mph there was a loud rubbing noise on the passenger side of the vehicle. after inspecting the tire he noticed the coil spring was rubbing and wearing down the tires. the tire was not punctured and he was able to drive the vehicle home without an incident. the manufacturer was notified of the failure and a claim was filed; yet, they offered no other assistance. the failure mileage was 70302. | |||
| 10/21/2011 | 70302 | ||
| Tl- the contact owns a 2002 ford windstar. the contact stated while driving 5 mph there was a loud rubbing noise on the passenger side of the vehicle. after inspecting the tire he noticed the coil spring was rubbing and wearing down the tires. the tire was not punctured and he was able to drive the vehicle home without an incident. the manufacturer was notified of the failure and a claim was filed; yet, they offered no other assistance. the failure mileage was 70302. rvk | |||
| 10/03/2011 | 163000 | ||
| Driving down highway,had to swerve for animal,van started to sway back n foerth,heard metal scraping ground,got out looked to see rear sway bar hanging down. the bar had rotted out of frame...is this one of the components covered in the multiple recalls of the suspension and all the problems related to them...thanks | |||
| 01/06/2011 | 10000 | ||
| My wife's 2002 ford windstar has had the abs & brake light on, on our dashboard for a few months now. ford dealships seem to think it a non issue or a brake issue. all of my brakes have been replaced and the problem still exists. i have narrowed it to the abs ecm module. | |||
| 06/06/2003 | |||
| Ford motor company main topic: vehicleserviceissues your inquiry: my vehicle was recalled for a repair. i took my ford windstar to bob macxey dealership on 06/03/2011 for recall service. when i took my van in , it ran smooth , i just had an atuo starter put on the van this winter and you couldn't even tell when the van was on. i went to pick the van up and was told i would have to leave it overnight to seal/glue. i was told they didn't have a loaner so i had to pay my supervisor to pick me and my kids up from school. when i picked the van up it was riding very rough and loud. this is the van my wife and children use everyday, now it sounds like a truck and it is shaking and vibrating more. i took the van back and spoke with the manager wayne dallwein. he told me i was luck it didn't sound worse than that because it was an old van. i explained to him the van was not like that when i brought it in. he insist there was nothing more he could do. this is the worst service i have evry recievedand my van is no a wreck. i even has a rust hole on the side that was not there and someething coming from the bottom on the driver side that was not there. i plan to file a complaint with bbb but wanted to try to resolvethis issue fairly first. please do not send anyone else to this dealership. owner: yes vehicle identification number: 2fmda51452ba76615 mileage: 17000 vehicle location: inpossession if contacted dealer: yes dealer name: bob maxey owner first name: sherrod owner last name: calvin owner email address: ariesdouble@yahoo.com owner address1: 20237 kingsville city: harper woods state: mi 313-415-7822 | |||
| 10/23/2008 | 55000 | ||
| Tl-the contact owns a 2002 ford windstar. the contact stated that the brake light, traction light and abs lights illuminate intermittently. the failure progressed and most recently, the lights were illuminating daily. the vehicle was taken to an authorized dealership where the contact was informed that the handling control unit needed to be replaced (but the dealer was not sure if that was the exact cause of failure). the contact referenced recall 10v385000 (suspension:rear:axle:non-powered axle assembly) but was told his vehicle was not included. the vehicle had not been repaired. the manufacturer had not been notified. the current mileage was approximately 92,480. the failure mileage was approximately 55,000-bk | |||
| 05/15/2010 | 75000 | ||
| Tl-the contact owns a 2002 ford windstar. while driving 45 miles per hour, the rear axle had broken. the contact had the vehicle towed to the dealer who advised the cost of the repair would be $1200. the contact left the vehicle with the dealer. the vehicle had not been repaired. the current and failure miles were 75000. aa | |||
| 05/07/2010 | 106000 | ||
| 2002 ford windstar. while driving on thruway 390 in corning new york.i noticed a shank in back end of van and smelled rubber burning.while trying to exit off the thruway the tires completely blew out and locked up. at 65 m.p.h. pulled off to side of thruway and rear back axle was snapped in half. had vehicle towed home and ordered new parts. i have all the old parts call ford they never head of this happing. | |||
| 12/25/2009 | 81000 | 1 | |
| Our 2002 ford windstar se on chrstmas night on our way home from in-laws the rear axle snapped in half, after searching online i found that this happened to 2 other people and feel this is a life threatening problem and ford should make a recall on issue. being this happened on a holiday we have to wait till monday morning when our mechanic opens shop to find out what we are going to do. also our insurance company was notified and is sending someone on tuesday to appraise the damage. here is the link to those people this happened to http://www.youtube.com/watch?v=sunu9d7ejmu this one even made the news. thank you for taking your time to review this issue. *tr | |||
| 12/05/2009 | 108000 | 1 | |
| While driving on the highway rear axle beam broke on ford windstar. no warning or car problem before incident. rear axle replaced ,old part available. no one hit us, we did not hit anyone, road was smooth. *tr | |||
| 08/15/2008 | 70000 | 1 | |
| My 2002 ford windstar started riding really rough. the tires were checked and seemed to be fine. the back end of the van seemed to be riding very rough and my mechanic though it might be a strut issue. as it turns out, the rear axle broke completely in half while my father in law drove my two young children on the highway. what a scary experience. i've checked on the internet for similar experiences. others have had this happen to them as well. this issue needs to be addressed by ford and should be a recall issued. *tr | |||
| 11/08/2006 | 4000 | 3 | 05/24/2002 |
| Dt*: the contact stated while braking from 10 mph under normal conditions, the vehicle surged forward, almost going over a curb. the vehicle was taken to a service dealer, where the dealer was unable to duplicate the problem. the manufacturer was also notified. there was a squeaking noise when the sliding door was closed. the consumer complained of the transmission slipping, the dealer reprogrammed the pcm and re-filled the transmission fluid. the shifter was re-adjusted. the vehicle pulled to the right occasionally, the speedometer was inaccurate. the headlights would go dim at times. updated 01/09/07.*jb | |||
| SUSPENSION - FRONT | |||
| 03/10/2011 | |||
| Recall on front subframes on windstars. mine is bad, ford does not have parts, will not buy it back and wants me to pay for everything over 100 miles/day on the rental. they also gave me a rental that is 50.00/day and they will only pay 38.00. rear mounts are missing chunks, was told there was a crack on drivers side now told there is not, ask them to relook to be sure and was told no. they claim it is repairable but has lots of rust in addition to the missing chunks. i have copies of the pictures the dealer took. | |||
| 02/28/2011 | 71000 | ||
| Tl-the contact owns a 2002 ford windstar. the contact stated that after receiving her recall notice in regards to nhtsa campaign id number 10v385000 (suspension:rear:axle:non-powered axle assembly). she contacted the dealer and they advised her that she would be unable to schedule an appointment due to the part not being available until march sometime. the manufacturer has yet to be reached. the vehicle has not been repaired. the failure mileage was approximately 71,000. the vin was unavailable. tb | |||
| 12/16/2010 | 167000 | ||
| Ford windstar van, which was already subject to rear axle recall, and the rear axle did break on it in may, and was replaced and i received reimbursement for the replacement from ford. however, another incident happened in december. my 21 year old son was in an accident driving this van on thursday, dec. 16. the van lost traction and pulled to the right, pulling him into a ditch and down a steep embankment. the front of the van was ripped off, tires slashed, van almost flipped over, and the airbags never deployed. he hit a dirt embankment head on going about 30-35 mph. the roads were icy that day, and he was on a curve... the van would not respond to steering to correct the direction the van was going. i experienced something similar last winter; the van seemed to pull to the right, going off the road without allowing the driver to control the vehicle. however, when i went off the road, it was in a shallow ditch and it caused no damage to the van. my son was not as fortunate, and he could have been severely injured. i feel that this may have something to do with the current investigation into the front suspension... the van could not be controlled, and pulled to the right. our insurance co. is taking care of this, and i don't know the current location of the van. it is totaled, i know that. i asked state farm to check out the front suspension for weakness or rust, but don't know if they'll know what to look for, especially since the front is so damaged from the wreck that the tires are turned sideways, and i believe the front axle is broken. please send someone to look at my van, and see what caused this wreck; my son could have been killed. thank you for the work you've done so far.... your organization is so valuable to consumers. | |||
| 11/17/2010 | 89600 | ||
| Tl-the contact owns a 2002 ford windstar. while having the vehicle repaired for the recall associated with nhtsa campaign id number 10v385000, suspension:rear:axle:non-powered axle assembly, he was informed both front struts were rusted and cracked. the front struts were not repaired. the failure and current mileages were 89,600. sm. | |||
| 07/30/2010 | 77000 | ||
| Tl-the contact owns 2002 ford windstar. while driving approximately 60 mph, the rear end of the vehicle began to sway uncontrollablely across the road. the contact was able to gain control and maneuvered to the shoulder of the road with caution. the vehicle was towed to an independent mechanic where they informed that the rear axle broke. the vehicle was being repaired at the time of the complaint. the failure mileage was approximately 77,000. the vin was unavailable. js | |||
| 05/04/2010 | 185887 | ||
| Drove car and parked along street. when i returned around 4 hours later i opened car door and sat down in driver seat. a loud bag was heard and i thought someone threw something or shot my van. got out and could not find anything. when i started to drive away my left front tire exploded. the next morning i found the coi spring had broken and cut the tire when i tried to drive away. had i been driving down the road this would have caused me to lose control of the van. after reearching the internet this seems to be an ongoing issue with ford coil springs and i believe there was a recall for model years 1999-2001. | |||
| 05/04/2010 | 185887 | ||
| Drove car and parked along street. when i returned around 4 hours later i opened car door and sat down in driver seat. a loud bag was heard and i thought someone threw something or shot my van. got out and could not find anything. when i drove away my left front tire exploded. the next morning i found the coi spring had broken and cut the tire when i tried to drive away. had i been driving down the road this would have caused me to lose control of the van. after reearching the internet this seems to be an ongoing issue with ford coil springs and i believe there was a recall for model years 1999-2001. | |||
| 07/04/2008 | 1 | ||
| There are three failures on my car that have happened within the last three months. the 2002 ford windstar only has 57,000 miles. 1. intake manifold gaskets leaking: gaskets are sucking air in and not sealing properly 2. broken strut, this is the second time this has been replaced. the first time was within 10,000 miles. 3. abs control module: the control module has been diagnosed and faulty by the dealership. about a $1,200 to replace. all these things should not be happening to a car that is maintained well, garage kept, and only has 57k miles on it. *tr | |||
| SUSPENSION - FRONT - SPRINGS - COIL SPRINGS | |||
| 10/04/2011 | 1 | ||
| 2002 ford wndstar. courtesy copy of a letter from the office of the connecticut attorney general to ford motor corporation re a consumer complaint. *kb the consumer took the vehicle for an oil an change and repairs due to recalls. the consumer was informed that the right coil spring was broken and it would cost $688 to repair. the consumer stated she did some research online and discovered a recall had been issued for broken coil springs for prior year ford windstar's. *jb | |||
| 07/07/2007 | 1 | ||
| 2002 ford windstar. customer states that the vehicle collapsed in the front end. she states her old windstar did the same thing when it had a recall. this vehicle has no recall. **nar**kb the consumer stated the front end of the vehicle just dropped down to it's tires on one side . the dealer informed the consumer that the front coil spring had broken and they also found an exploded strut bearing. the strut mounts, bearings, coil spring and stabilizer bar were all replaced. *tr | |||
| 03/31/2007 | 100000 | 1 | 02/02/2005 |
| 1. driving in good conditions, on highway 25 going north, 2 miles north of highway 5. saturday the march 31, 2007 at 2:00 pm. 2. suspension spring failure, front driver's side with busted tire. 3. parts replaced and repairs made at my cost.*ak | |||
| 03/08/2006 | 104700 | 1 | 05/01/2004 |
| Front left leaf spring broke and dislodged from base thereby piercing front tire causing a blowout while vehicle was moving. fortunately,we were not traveling at a high rate of speed when blowout occurred. *jb | |||
| 07/14/2005 | 56000 | 1 | 10/01/2001 |
| Dt: the contact stated on 7- 14-05 and heard a crash underneath the car, and then heard a thump. . pulled over, the tire was ripped open. the coil spring on the right hand passenger's side broke in half and caused the tire to blow.out. she had to get a new coil spring and bought a new tire. *ak | |||
| SUSPENSION - FRONT - WHEEL BEARING | |||
| 12/01/2010 | 3 | ||
| 2002 ford windstar lx. consumer states problem with brake system *tgw the consumer stated the front wheel bearings, engine gasket and fuel injector needed to be replaced. the abs light illuminated. *jb | |||
| SUSPENSION - REAR | |||
| 07/12/2011 | 122390 | ||
| Tl- the contact owns a 2002 ford windstar. while the vehicle was parked at the dealership to be repaired, the technicians stated the rear axle was covered with rust, fractured and needed to be replaced. the vehicle was repaired. there was a recall under nhtsa campaign id number: 10v385000 (suspension:rear:axle:non-powered axle assembly) that could be related to the failure. the manufacturer stated the vin was not included in the recall. the approximate failure mileage was 122,390. rvk | |||
| 07/12/2011 | 122390 | ||
| Tl- the contact owns a 2002 ford windstar. while parked at the dealer for repairs not related to the failure the technicians stated the rear axle was rusted and had fractured. the technicians stated the rear axle needed to be replaced. the vehicle was repaired. there was a recall under nhtsa campaign id number: 10v385000 (suspension:rear:axle:non-powered axle assembly) that may may be related to the failure. the manufacturer stated the vin was not included in the recall. the approximate failure mileage was 122,390. ds | |||
| 05/25/2011 | 140000 | ||
| Tl-the contact owns a 2002 ford windstar. the contact stated the vehicle was repaired for the recalls associated with nhtsa campaign id numbers 10v385000 (suspension:rear:axle:non-powered axle assembly) and 11v030000 (structure: frame and members:underbody shields). upon receiving the vehicle from the authorized dealer the vehicle would shake violently while driving at various speeds. the contact would also hear rattling and banging noises. the vehicle was taken back to the authorized dealer where the contact was informed a bracket on the frame was hanging off and the piping was still corroded. the vehicle was not repaired. the failure mileage was 140,000. the vin was unavailable. sm. | |||
| 03/01/2011 | 116990 | ||
| 2002 ford windstar: while driving on henry hudson pkwy in nyc, northbound, south of dykman street, there were several lound banging sounds from the rear on the ran, followed a few seconds later by a wailing sound, and the rear of the car would fishtail whenever the steering was turned. when the car was wrestled to the side of the road and i exited, there was the smell of burning rubber. closer inspection revealed both rear wheels toed-out, and an obvious break in the rear axle. the break occurred on the left side, about 1/3 of the way across the length of the axle. car was towed off the highway and remains parked pending repairs. | |||
| 11/15/2010 | |||
| Tl* the contact owns a 2002 ford windstar. the contact stated that the vehicle was taken to an authorized dealer on november 2010 for recall repairs under nhtsa campaign id number: 10v385000 (suspension: rear:axle: non-powered axle assembly) however, the contact was advised that the part needed for repairs was unavailable. the vehicle continued to remain at the dealer and they were unable to provide an estimate of when the part would become available. the contact had not experienced a failure. | |||
| 11/15/2010 | |||
| Tl-the contact owns a 2002 ford windstar. the contact stated the vehicle was taken to an authorized dealer on november of 2010 for recall repair under nhtsa campaign id number 10v385000 (suspension:rear:axle:non-powered axle assembly); however, the part was unavailable. the vehicle continued to remain at the dealer and they were unable to provide an estimation of when the part would become available. there was no failure mileage. js | |||
| 10/15/2010 | 117000 | ||
| Tl-the contact owns a 2002 ford windstar. the contact received a recall notice for the rear axle for the vehicle: recall 10v385000 (suspension:rear:axle:non-powered axle assembly). he was informed by the dealer that the axle needed to be replaced. the contact was also informed that he would have to wait for the parts to arrive before the repair could be performed. the vehicle was taken to the dealer for a different recall item when the dealer installed a patch and bracket mechanism but did not install the new axle. the contact called the manufacturer to inquire as to why they did not install the axle and was told that they had no record of him needing a new axle. the current mileage was 120,000. the failure mileage was approximately 117,000-bk | |||
| 01/29/2011 | 113000 | ||
| The rear axle of my 2002 windstar cracked while driving | |||
| 02/01/2010 | 125000 | ||
| Tl-the contact owns a 2002 ford windstar. while driving approximately 1 mph the contact stopped the vehicle because he thought he had a flat tire. when he got out of the vehicle to inspect it he noticed that both rear tires were rubbing the ender fender. the contact stated the axle was broken. the vehicle was taken to the dealer in september 2010 and was still there the contact stated the dealer was waiting for parts. the contact stated he recently received a recall for the failure, recall 10v385000, suspension:rear:axle:non-powered axle assembly. the and current mileage were 125,000. vwb | |||
| 12/09/2010 | 125000 | ||
| Tl-the contact owns a 2002 ford windstar. the contact stated that while driving approximately 40 mph the rear axle had fractured causing the rear wheels to cave in. the vehicle was towed to a dealer who informed the contact that they needed to replace the rear axle and they were unable to repair the vehicle due to the part being on a back order. the failure mileage was approximately 125,000. tb | |||
| 09/25/2010 | 96000 | ||
| Rear axle recall on 2002 ford windstar, we returned our car in september for a recall notice, they advised us that they would keep our windstar until approximatly march 2011. the van is sitting outside in a field parking area and is exposed to all weather conditions. we feel that there will be damage done tot he cvan by sitting in this field. over this time period. | |||
| 12/09/2010 | 125000 | ||
| Tl-the contact owns a 2002 ford windstar. the contact stated that while driving approximately 40 mph the rear axle had fractured causing the rear wheels to cave in. the vehicle was towed to a dealer who informed the contact that they needed to replace the rear axle and they were unable to repair the vehicle due to the part being on a back order. the failure mileage was approximately 125,000. tb | |||
| 09/25/2010 | 96000 | ||
| Rear axle recall on 2002 ford windstar, we returned our car in september for a recall notice, they advised us that they would keep our windstar until approximatly march 2011. the van is sitting outside in a field parking area and is exposed to all weather conditions. we feel that there will be damage done tot he cvan by sitting in this field. over this time period. | |||
| 10/12/2003 | |||
| Tl-the contact owns a 2002 ford windstar. while the contact was driving approximately 15 mph, the transmission failed without warning. the vehicle was towed to the dealer where the transmission was replaced under the service warranty. the transmission failure reoccurred six months later and was replaced with a new transmission. the transmission and radiator were replaced on two different occasions. the contact was responsible for the repair expense for the one radiator replacement. in addition, the vehicle experienced failure with the front brakes and front rotors which required replacement annually. also, while driving the rear axle fractured. the failure mileage was unknown. js | |||
| 10/31/2010 | 130000 | ||
| The rear axle of my 2002 ford winstar broke yesterday. i was traveling about 15 mph when i hear a not too loud bang and when i exited my car and saw the wheel, i knew right away what had happened. i contacted ford this morning and i was told that it would take minimum 3-6 months to fix. | |||
| 10/11/2010 | 120000 | ||
| I have a 2002 ford windstar & was driving on a country road when an animal ran out in front of me, i swearved to miss it and bang...!!! i nearly lost control because the rear end started bouncing around. i pulled over at a buddies house & found the rear axle broken. i had it towed to the ford dealer & there were 2 other broken windstars ther ahead of mine & i had to pay for the tow!!! the ford dealer rented me a vehicle for $30 per day but they wont pick up the tax which is $2.67/day. ford says it may be febuary before it's fixed so that's $80/month it's gonna cost me for fords crap van!!!! i want to know if there could be legal action taken against ford for full compensation including the taxes on the rental, had i not been a good driver, i may have rolled the van. this could cost me $300 plus and i'm not too happy about this. | |||
| 06/05/2010 | 182242 | ||
| The rear axle on our 2002 ford windstar limited broke when backing out of a drive way leaving the vehicle inoperable. | |||
| 07/26/2010 | 112000 | ||
| 2002 ford windstar rear axle snapped - 112,000 miles. no injuries or accident. driving 25 mph when it snapped. | |||
| 08/28/2010 | 99910 | ||
| Friday night my wife told me she had heard a rolling thumping sound from the rear of our 2002 ford windstar, we thought it might be something rolling around in the storage area behind the rear seat. saturday the 29th i was driving the vehicle with my wife in the passenger seat in our neighborhood, heading to the store to shop for groceries. speed limit 25mph when i was making a right turn from a stop i heard a thumping sound. i new right away it wasn't something rolling around in the van. it sounded like it came from outside under the rear of the van. we were very busy this day and didn't have time to investigate. later that evening my wife took my daughter's boyfriend home when it happened again, but she said it was even louder. my daughter called me to tell me that she was afraid they may get stranded. this morning i went online to research the sound and found many other people having the same issue and gave descriptions and photos and some had completely cracked in half. i went under my van and found that the rear axle is rusted and cracked. | |||
| 06/05/2010 | 182242 | ||
| The rear axle on our 2002 ford windstar limited broke when backing out of a drive way leaving the vehicle inoperable. | |||
| 07/26/2010 | 112000 | ||
| 2002 ford windstar rear axle snapped - 112,000 miles. no injuries or accident. driving 25 mph when it snapped. | |||
| 08/28/2010 | 99910 | ||
| Friday night my wife told me she had heard a rolling thumping sound from the rear of our 2002 ford windstar, we thought it might be something rolling around in the storage area behind the rear seat. saturday the 29th i was driving the vehicle with my wife in the passenger seat in our neighborhood, heading to the store to shop for groceries. speed limit 25mph when i was making a right turn from a stop i heard a thumping sound. i new right away it wasn't something rolling around in the van. it sounded like it came from outside under the rear of the van. we were very busy this day and didn't have time to investigate. later that evening my wife took my daughter's boyfriend home when it happened again, but she said it was even louder. my daughter called me to tell me that she was afraid they may get stranded. this morning i went online to research the sound and found many other people having the same issue and gave descriptions and photos and some had completely cracked in half. i went under my van and found that the rear axle is rusted and cracked. | |||
| 08/28/2010 | |||
| Regarding the ford windstar recall of the rear axel: i own a 2002 ford windstar and live in minnesota, a corrosion state. i called a ford dealership nearby and was told that my vin number does not qualify for the recall. i then called the ford customer service and was told the reason that my van does not qualify is because it was manufactured in california; however, it has been in south dakota and minnesota for its entire life. i want the nhtsa to be aware that ford is doing only a partial recall and one must be real proactive to make sure the safety of their family, as ford will not be sending a letter to ford windstar owners if one's vehicle was not manufactured in a salt-belt state. ford is not ensuring the safety of all their ford windstar owners. the ford customer service personal that i spoke to said i could call the ford dealership again and explain my concerns that the real axel on my 2002 ford windstar is corroded, that i live in a corrosion state, and that the only reason that we don't qualify for the recall is because it was manufactured in california. the ford dealership will then have to try to get an allowance for my vehicle to qualify for the recall. but again, i will not be notified by ford, the only way i knew about the recall is because i heard about it on the news. i am concerned about driving my van and the rear axel breaking while i am driving with my 3 children. | |||
| 06/05/2010 | 182242 | ||
| The rear axle on our 2002 ford windstar limited broke when backing out of a drive way leaving the vehicle inoperable. | |||
| 07/26/2010 | 112000 | ||
| 2002 ford windstar rear axle snapped - 112,000 miles. no injuries or accident. driving 25 mph when it snapped. | |||
| 08/28/2010 | 99910 | ||
| Friday night my wife told me she had heard a rolling thumping sound from the rear of our 2002 ford windstar, we thought it might be something rolling around in the storage area behind the rear seat. saturday the 29th i was driving the vehicle with my wife in the passenger seat in our neighborhood, heading to the store to shop for groceries. speed limit 25mph when i was making a right turn from a stop i heard a thumping sound. i new right away it wasn't something rolling around in the van. it sounded like it came from outside under the rear of the van. we were very busy this day and didn't have time to investigate. later that evening my wife took my daughter's boyfriend home when it happened again, but she said it was even louder. my daughter called me to tell me that she was afraid they may get stranded. this morning i went online to research the sound and found many other people having the same issue and gave descriptions and photos and some had completely cracked in half. i went under my van and found that the rear axle is rusted and cracked. | |||
| 08/28/2010 | |||
| Regarding the ford windstar recall of the rear axel: i own a 2002 ford windstar and live in minnesota, a corrosion state. i called a ford dealership nearby and was told that my vin number does not qualify for the recall. i then called the ford customer service and was told the reason that my van does not qualify is because it was manufactured in california; however, it has been in south dakota and minnesota for its entire life. i want the nhtsa to be aware that ford is doing only a partial recall and one must be real proactive to make sure the safety of their family, as ford will not be sending a letter to ford windstar owners if one's vehicle was not manufactured in a salt-belt state. ford is not ensuring the safety of all their ford windstar owners. the ford customer service personal that i spoke to said i could call the ford dealership again and explain my concerns that the real axel on my 2002 ford windstar is corroded, that i live in a corrosion state, and that the only reason that we don't qualify for the recall is because it was manufactured in california. the ford dealership will then have to try to get an allowance for my vehicle to qualify for the recall. but again, i will not be notified by ford, the only way i knew about the recall is because i heard about it on the news. i am concerned about driving my van and the rear axel breaking while i am driving with my 3 children. | |||
| 06/05/2010 | 182242 | ||
| The rear axle on our 2002 ford windstar limited broke when backing out of a drive way leaving the vehicle inoperable. | |||
| 07/26/2010 | 112000 | ||
| 2002 ford windstar rear axle snapped - 112,000 miles. no injuries or accident. driving 25 mph when it snapped. | |||
| 08/28/2010 | 99910 | ||
| Friday night my wife told me she had heard a rolling thumping sound from the rear of our 2002 ford windstar, we thought it might be something rolling around in the storage area behind the rear seat. saturday the 29th i was driving the vehicle with my wife in the passenger seat in our neighborhood, heading to the store to shop for groceries. speed limit 25mph when i was making a right turn from a stop i heard a thumping sound. i new right away it wasn't something rolling around in the van. it sounded like it came from outside under the rear of the van. we were very busy this day and didn't have time to investigate. later that evening my wife took my daughter's boyfriend home when it happened again, but she said it was even louder. my daughter called me to tell me that she was afraid they may get stranded. this morning i went online to research the sound and found many other people having the same issue and gave descriptions and photos and some had completely cracked in half. i went under my van and found that the rear axle is rusted and cracked. | |||
| 08/28/2010 | |||
| Regarding the ford windstar recall of the rear axel: i own a 2002 ford windstar and live in minnesota, a corrosion state. i called a ford dealership nearby and was told that my vin number does not qualify for the recall. i then called the ford customer service and was told the reason that my van does not qualify is because it was manufactured in california; however, it has been in south dakota and minnesota for its entire life. i want the nhtsa to be aware that ford is doing only a partial recall and one must be real proactive to make sure the safety of their family, as ford will not be sending a letter to ford windstar owners if one's vehicle was not manufactured in a salt-belt state. ford is not ensuring the safety of all their ford windstar owners. the ford customer service personal that i spoke to said i could call the ford dealership again and explain my concerns that the real axel on my 2002 ford windstar is corroded, that i live in a corrosion state, and that the only reason that we don't qualify for the recall is because it was manufactured in california. the ford dealership will then have to try to get an allowance for my vehicle to qualify for the recall. but again, i will not be notified by ford, the only way i knew about the recall is because i heard about it on the news. i am concerned about driving my van and the rear axel breaking while i am driving with my 3 children. | |||
| 07/26/2010 | 112000 | ||
| 2002 ford windstar rear axle snapped - 112,000 miles. no injuries or accident. driving 25 mph when it snapped. | |||
| 08/28/2010 | 99910 | ||
| Friday night my wife told me she had heard a rolling thumping sound from the rear of our 2002 ford windstar, we thought it might be something rolling around in the storage area behind the rear seat. saturday the 29th i was driving the vehicle with my wife in the passenger seat in our neighborhood, heading to the store to shop for groceries. speed limit 25mph when i was making a right turn from a stop i heard a thumping sound. i new right away it wasn't something rolling around in the van. it sounded like it came from outside under the rear of the van. we were very busy this day and didn't have time to investigate. later that evening my wife took my daughter's boyfriend home when it happened again, but she said it was even louder. my daughter called me to tell me that she was afraid they may get stranded. this morning i went online to research the sound and found many other people having the same issue and gave descriptions and photos and some had completely cracked in half. i went under my van and found that the rear axle is rusted and cracked. | |||
| 08/28/2010 | |||
| Regarding the ford windstar recall of the rear axel: i own a 2002 ford windstar and live in minnesota, a corrosion state. i called a ford dealership nearby and was told that my vin number does not qualify for the recall. i then called the ford customer service and was told the reason that my van does not qualify is because it was manufactured in california; however, it has been in south dakota and minnesota for its entire life. i want the nhtsa to be aware that ford is doing only a partial recall and one must be real proactive to make sure the safety of their family, as ford will not be sending a letter to ford windstar owners if one's vehicle was not manufactured in a salt-belt state. ford is not ensuring the safety of all their ford windstar owners. the ford customer service personal that i spoke to said i could call the ford dealership again and explain my concerns that the real axel on my 2002 ford windstar is corroded, that i live in a corrosion state, and that the only reason that we don't qualify for the recall is because it was manufactured in california. the ford dealership will then have to try to get an allowance for my vehicle to qualify for the recall. but again, i will not be notified by ford, the only way i knew about the recall is because i heard about it on the news. i am concerned about driving my van and the rear axel breaking while i am driving with my 3 children. | |||
| 08/24/2010 | 145000 | ||
| Tl- the contact owns a 2002 ford windstar. while traveling 35 mph the contact noticed a cracking sound coming from outside the vehicle, the vehicle was taken to a local mechanic where the contact was informed that the rear axle was cracked and needed to be replaced. there were no prior warnings and the vehicle has not been repaired. the current and failure mileages were 145000. bml | |||
| 08/20/2010 | 122000 | ||
| Tl -the contact owns a 2002 ford windstar. while the contact was driving approximately 35 mph, the rear-end of the vehicle collapsed without warning. the contact stated the rear axle had broken in half and both rear tires were positioned inwardly. also, the rear driver side tire sidewall was defective. the inner axle exhibited extensive rust corrosion. the vehicle was towed 75 miles to an independent mechanic. the vehicle had not been repaired at the time of the complaint. the failure mileage was approximately 122,000. the vin was unavailable. js | |||
| 08/24/2010 | 145000 | ||
| Tl- the contact owns a 2002 ford windstar. while traveling 35 mph the contact noticed a cracking sound coming from outside the vehicle, the vehicle was taken to a local mechanic where the contact was informed that the rear axle was cracked and needed to be replaced. there were no prior warnings and the vehicle has not been repaired. the current and failure mileages were 145000. bml | |||
| 08/20/2010 | 122000 | ||
| Tl -the contact owns a 2002 ford windstar. while the contact was driving approximately 35 mph, the rear-end of the vehicle collapsed without warning. the contact stated the rear axle had broken in half and both rear tires were positioned inwardly. also, the rear driver side tire sidewall was defective. the inner axle exhibited extensive rust corrosion. the vehicle was towed 75 miles to an independent mechanic. the vehicle had not been repaired at the time of the complaint. the failure mileage was approximately 122,000. the vin was unavailable. js | |||
| 08/20/2010 | 115000 | ||
| 2002 ford windstar rear axle cracked. crack is in the rear leg of the u at the approx. center of the axle. crack extends from the bottom to the top of the axle. car is driven driver only occupied 95% of the time with no load. max. load throughout car life time has been 7 passengers or less. | |||
| 08/24/2010 | 145000 | ||
| Tl- the contact owns a 2002 ford windstar. while traveling 35 mph the contact noticed a cracking sound coming from outside the vehicle, the vehicle was taken to a local mechanic where the contact was informed that the rear axle was cracked and needed to be replaced. there were no prior warnings and the vehicle has not been repaired. the current and failure mileages were 145000. bml | |||
| 08/20/2010 | 122000 | ||
| Tl -the contact owns a 2002 ford windstar. while the contact was driving approximately 35 mph, the rear-end of the vehicle collapsed without warning. the contact stated the rear axle had broken in half and both rear tires were positioned inwardly. also, the rear driver side tire sidewall was defective. the inner axle exhibited extensive rust corrosion. the vehicle was towed 75 miles to an independent mechanic. the vehicle had not been repaired at the time of the complaint. the failure mileage was approximately 122,000. the vin was unavailable. js | |||
| 08/20/2010 | 115000 | ||
| 2002 ford windstar rear axle cracked. crack is in the rear leg of the u at the approx. center of the axle. crack extends from the bottom to the top of the axle. car is driven driver only occupied 95% of the time with no load. max. load throughout car life time has been 7 passengers or less. | |||
| 08/24/2010 | 145000 | ||
| Tl- the contact owns a 2002 ford windstar. while traveling 35 mph the contact noticed a cracking sound coming from outside the vehicle, the vehicle was taken to a local mechanic where the contact was informed that the rear axle was cracked and needed to be replaced. there were no prior warnings and the vehicle has not been repaired. the current and failure mileages were 145000. bml | |||
| 08/20/2010 | 122000 | ||
| Tl -the contact owns a 2002 ford windstar. while the contact was driving approximately 35 mph, the rear-end of the vehicle collapsed without warning. the contact stated the rear axle had broken in half and both rear tires were positioned inwardly. also, the rear driver side tire sidewall was defective. the inner axle exhibited extensive rust corrosion. the vehicle was towed 75 miles to an independent mechanic. the vehicle had not been repaired at the time of the complaint. the failure mileage was approximately 122,000. the vin was unavailable. js | |||
| 08/20/2010 | 115000 | ||
| 2002 ford windstar rear axle cracked. crack is in the rear leg of the u at the approx. center of the axle. crack extends from the bottom to the top of the axle. car is driven driver only occupied 95% of the time with no load. max. load throughout car life time has been 7 passengers or less. | |||
| 08/16/2010 | 113400 | ||
| Tl. contact owns a 2002 ford windstar. the contact stated while driving 25 mph the contact heard a noise from the rear axle so the contact had a friend look at the axle and they notice the axle was cracked. the contact stated if the vehicle was driving any faster the axle would've broken off. the contact has not called the manufacturer. the contact stated a crash could have occurred due to the cracking of the rear axle. the failure mileage was 13,400. jo | |||
| 06/13/2010 | 134000 | ||
| I currently own a 2002 ford windstar, my rear axle has broken in half all the way now, i tried taking it to a ford dealership regarding this problem because i have a warranty but i was advised that they could not fix the problem because it has rusted out and broke. i am learning that this is a big issue and this problem is too expensive to fix on my own. i am still making payments on this vehicle. what should i do? after researching this issue, i am finding that i am not the only one with this rear axle issue. we need something done. | |||
| 08/16/2010 | 113400 | ||
| Tl. contact owns a 2002 ford windstar. the contact stated while driving 25 mph the contact heard a noise from the rear axle so the contact had a friend look at the axle and they notice the axle was cracked. the contact stated if the vehicle was driving any faster the axle would've broken off. the contact has not called the manufacturer. the contact stated a crash could have occurred due to the cracking of the rear axle. the failure mileage was 13,400. jo | |||
| 06/13/2010 | 134000 | ||
| I currently own a 2002 ford windstar, my rear axle has broken in half all the way now, i tried taking it to a ford dealership regarding this problem because i have a warranty but i was advised that they could not fix the problem because it has rusted out and broke. i am learning that this is a big issue and this problem is too expensive to fix on my own. i am still making payments on this vehicle. what should i do? after researching this issue, i am finding that i am not the only one with this rear axle issue. we need something done. | |||
| 08/10/2010 | 181000 | ||
| To whom it may concern. my name is denis magerr, we have a 2002 ford windstar. last week the rear axle snapped while my wife was driving with my 10 year old son. but for the grace of god, she didn't crash and was killed. axle actually snapped in two. since this incident, we have gone on line and found over 200 incidents of this same problem. evidently, rear axle is u design, and salt and road debris gets caught up in axle and causes corrosion. ford better address this problem before someone is killed. please note that most of these vans are used by families, with small children. i would hate to see a fatality without ford doing something about it. is there any recourse with ford. my contact info is: denis magerr 109 robins run east logan township, nj 08085 phone: (856)-467-2652 cell: (609)-458-7326 e-mail: smagerr@yahoo.com please review and advise a.s.a.p. | |||
| 08/16/2010 | 113400 | ||
| Tl. contact owns a 2002 ford windstar. the contact stated while driving 25 mph the contact heard a noise from the rear axle so the contact had a friend look at the axle and they notice the axle was cracked. the contact stated if the vehicle was driving any faster the axle would've broken off. the contact has not called the manufacturer. the contact stated a crash could have occurred due to the cracking of the rear axle. the failure mileage was 13,400. jo | |||
| 06/13/2010 | 134000 | ||
| I currently own a 2002 ford windstar, my rear axle has broken in half all the way now, i tried taking it to a ford dealership regarding this problem because i have a warranty but i was advised that they could not fix the problem because it has rusted out and broke. i am learning that this is a big issue and this problem is too expensive to fix on my own. i am still making payments on this vehicle. what should i do? after researching this issue, i am finding that i am not the only one with this rear axle issue. we need something done. | |||
| 08/10/2010 | 181000 | ||
| To whom it may concern. my name is denis magerr, we have a 2002 ford windstar. last week the rear axle snapped while my wife was driving with my 10 year old son. but for the grace of god, she didn't crash and was killed. axle actually snapped in two. since this incident, we have gone on line and found over 200 incidents of this same problem. evidently, rear axle is u design, and salt and road debris gets caught up in axle and causes corrosion. ford better address this problem before someone is killed. please note that most of these vans are used by families, with small children. i would hate to see a fatality without ford doing something about it. is there any recourse with ford. my contact info is: denis magerr 109 robins run east logan township, nj 08085 phone: (856)-467-2652 cell: (609)-458-7326 e-mail: smagerr@yahoo.com please review and advise a.s.a.p. | |||
| 06/25/2010 | 121000 | ||
| Tl- the contact owns a 2002 ford windstar. while examining the vehicle the contact noticed that the rear axle was cracked near two drainage holes. the vehicle was taken to the dealership where the contact was informed that the failure could not be serviced. months prior the contact noticed that the rear end of the vehicle would make a cracking noise when driven at any speed. the current and failure mileages was 121000. bml | |||
| 06/22/2010 | 80000 | ||
| Tl- the contact owns a 2002 ford windstar. the contact noticed the rear tires were leaning inward and found that the rear axle cracked in half. the vehicle had to be towed to a repair shop, but had not been repaired at the time of the complaint. the vin was not available at the time of the complaint. the failure mileage and current mileage was 80000.rl | |||
| 06/23/2010 | 77000 | ||
| I have 2002 ford windstar. i took it to a local repair shop on 6-23-10 because of a rattling noise when ever it went over a bump. the mechanic told me that the rear axle was cracked almost all the way through. he told me he could get one from a salvage yard and fix it for around $700. luckily i had it taken care of when i did because we were planning a trip out of town the next weekend and it surely would have broken in half on our trip. | |||
| 06/21/2010 | 72500 | ||
| Tl-the contact owns a 2002 ford windstar. while driving at the speeds of 20 mph , contact heard grinding noises coming from the rear of the vehicle. contact took the vehicle to her mechanic and he diagnosed it and noticed that there was a crack on the rear axle which needs to be replaced. the dealer was contacted and they stated that there was no recalls for the vehicle. the vehicle has not been repaired . the failure and current mileage was 72500.cv | |||
| 06/18/2010 | 91000 | ||
| I was entering the highway as i started to accel i heard a loud thump. immediately my car began swurving and almost tipped over, it felt as though the rear tires fell off. there was a large amount of smoke and sparks coming from the rear of the car and i struggled to stay in control of the vehicle. utlimately the rear axle broke in half without warning and out of no where. i did not hit anything and was driving safely. luckily there was a break in traffic or i have no doubt i would have hit other cars on the road. the car came extremely close to flipping, it tipped at one point and would have flipped on the passagener side if not for my quick reaction. the vechile was towed and my mechanic immediately told me axles do not break like this and he advised me to call ford to see if there was a manufacters problem with the axle. i called my local dealer and was advised that ford have experienced no problems like mine and my car is out of warrenty so there is nothing they could do. only after i came home and searched the web did i realize there are thousands and thousands of other windstar owners who experienced the same kind of breakage and i believe a more aggresive ingestigation needs to take place. the axle needs to be repaired and if this is a manufacturers defect it need to be fixed before someone is killed | |||
| 06/19/2010 | 132000 | ||
| Ford 2002 windstar had a rattling sound when traveling over bumps and with a slight wheel pull to the left. vehicle axle beam broke while car was traveling on rte 4 northbound at about 35 mph,in n. kingstown ri at approximately 2:15pm. i was able to navigate to the side of the road without injury to any other person or vehicle. axle beam was cracked and bent causing the driver side tire to rub against the body of the car. the car was loaded onto a flat bed tow truck and the axle broke cleanly during transport. this caused the passenger side wheel to rub against the car body during unloading. this car is now parked in a repair facility lot. serious injury or accident were probably avoided through the fortunate combination of low speed of travel in the right hand lane combined with a light traffic situation on the highway. | |||
| 06/13/2010 | 104000 | ||
| 2002 ford windstar rear axle is cracked on both sides. vehicle has 104,000 miles. well maintained and never abused. i was shocked and in awe when i noticed this today while i was rotating the tires. i went on the internet and found this was a common problem and under investigation. i am a safety professional and a member of the american society of safety engineers (asse). my two children ride in this vehicle every day. some of these vans are used at daycare denters and small bus companies. this is a serious defect. i have read comments about people down-playing this, and feeling this is a waste of time. this investigation is completely justified and rational. owr van is in great shape and showing no other signs of major rust or defects. if this had failed on the highway, the results could have been deadly. these are family vehicles designed specifically for transporting a bunch of kids. i drove two 5 year olds to a birthday party 40 miles on the highway yesterday with no knowlwdge of the problem. feel free to contact me. i can provide pictures. thank you | |||
| 06/02/2010 | 114000 | ||
| Tl-the contact owns a 2002 ford windstar. while the contact was driving approximately 60 mph the vehicle exhibited a bouncing vibration. the vehicle was able to continue in operation. the failure occurred intermittently. the vehicle was examined by a certified mechanic that stated there were two cracks approximately one to two inches long on the rear axle. the vehicle had not been repaired at the time of the complaint. the failure mileage was 114,000. js | |||
| 06/04/2010 | 110000 | ||
| Tl- the contact owns a 2002 ford windstar. the contact stated that upon accelerating from a stopped position both back wheels caved in and the axle was split in half. the vehicle was towed home and then towed to a local repair shop. the owner talked to a ford dealer and they informed that ford is not offering warranties on the part and repairs would be at the owners expense. the vehicle is being repaired by the local mechanic by replacing the rear axle. the failure mileage was approximately 110,000. rd | |||
| 06/03/2010 | 123000 | ||
| 2002 ford windstar makes popping noise when turning right up a driveway. repair shop found a crack in the rear axle. | |||
| 06/05/2010 | 151000 | ||
| Heard about axles cracking on ford windstars. took my 2002 windstar to my mechanic and sure enough it is cracked. he advised me not to drive it. i need vehicle to get to work and do not have $900.00 plus to fix it. | |||
| 04/06/2009 | 96028 | ||
| Tl*the contact owns a 2002 ford windstar. on april 6, 2010, while driving home, the rear axle broke in half. the vehicle was towed to a local repair shop. the mechanic replaced the rear axle at that time. the contact called the manufacturer to request reimbursement but was denied since the repairs were not performed at an authorized dealership. the failure mileage was 96,028. the current mileage was approximately 97,000. | |||
| 05/25/2010 | 110000 | ||
| Tl*the contact owns a 2002 ford windstar. the contact took the vehicle to a mechanic to have the oil changed when she was informed that the rear axle was cracked. the contact called the manufacturer and was informed that the vehicle would have to be repaired at her expense as there were no warranties or recalls for it. the vehicle had not been repaired at the time of the complaint. the current and failure mileages were approximately 110,000. | |||
| 09/13/2009 | 110000 | ||
| I got a letter recently about a recall on my 2002 ford windstar. the recall was for the cruise control/brake light issue. as i was looking online for the name of the recall, i realized that there have been many complaints about the windstar's axel problems. in september 2009 my windstar started feeling like the back end was fishtailing but there was no ice.it sounded weird to. my husband followed me to the local sears auto store about 4 miles away. when we arrived he said that the tires looked like they were at a 45degree angle facing outward. when the mechanic looked at it, he said that we were luck to be alive and that the axle was holding by a one inch piece of metal. they said they were lucky they used the car life instead of the cross life or it would have broken the axle. not one of the mechanics at that sears have ever seen a broken axle before and told me it was probably not fixable. they said they couldn't legally let us drive it because it was a safety issue. we had to have it towed to our mechanic. he did fix it but it cost over $1,000. i'm glad my family is safe and we weren't driving on the highway. with all the complaints and safety issues, why has there not been a recall on this ford part. | |||
| 05/22/2010 | 123500 | ||
| While driving on a road with our three young children in the car, the car jerked, started making loud noises, and smoking. there was a significant amount of smoke pouring from the left (driver) side. we pulled to the side and saw that the driver's side rear tire was at an odd angle as was the passenger side rear wheel. when the tow-truck arrived and lifted it up, it was very clear that the axle had snapped for no reason. we were lucky that there were no injuries or a major accident, nor did the car catch fire but it smells of burned rubber. | |||
| 05/18/2010 | 112000 | ||
| 2002 ford windstar; the rear axle broke in two while driving at 40 mph. both tires tilted out, axle cracked a little to the left of center while looking at it from the rear of the vehicle. fortunately my wife was able to control the van. i understand this has happened in hundreds of windstars, and something needs to be done before people die, if they have not already. | |||
| 05/11/2010 | 86579 | ||
| Driving home from doctors office. i was traveling 45 m.p.h. , it was raining. i was going around a curve when my vehicle, 2002 ford windstar started to fishtail. i stopped the car and went around checking to see if i might have a low tire. tires seemed fine. i noticed a bumping noise when i would go around a curve. i got home and pulled the van up on ramps and looked underneath. i told my wife we are't going anywhere because the axle is cracked and holding by a thread. i took the axle off and upon inspecting it closer the otherside is cracking. this vehicle only has 86,597 miles on it. i have owned toyota's and a suzuki, which i put 250,000 miles, on these vehicles and never had to replace an axle. | |||
| 05/07/2010 | 106000 | ||
| 2002 ford windstar. while driving on thruway 390 in corning new york.i noticed a shank in back end of van and smelled rubber burning.while trying to exit off the thruway the tires completely blew out and locked up. at 65 m.p.h. pulled off to side of thruway and rear back axle was snapped in half. had vehicle towed home and ordered new parts. i have all the old parts call ford they never head of this happing. | |||
| 04/25/2010 | 140000 | ||
| Coming home from church one sunday, we had to brake hard & suddenly to avoid a car that was on my side of the road. the van's rear wheel left the pavement and jerked to the side. the van handled wrong after that, and we took it to ford to have it looked at. they replaced front drive shafts and said that the rear wheels were rubbing the wheel well, and i needed to have my shocks replaced. the van still made the same noises and had bad handling after this work was done, so took it back & had them look again for problem. they still didn't see any problem. my wife drove this van over 125 miles one day to take her sister for a medical procedure. she was nervous about the bad handling & swaying rear end, so drove slowly and stayed to the right on the freeway. she drove all the way to southern charlotte, nc on hwy. 85 from davidson county, nc. huge amounts of traffic. when she got home she parked the van, & next day i came home from work and saw the tires were tilted in the rear. went up & looked under the van, and the axle is broken in 2 places. my wife, her mother, and her sister were all in the van driving on the highway with a broken axle, because ford told us that our van was all right. called ford and was told what do you want me to do about it? you're driving an 8 year old vehicle! buy something else! and also, there is no implied warranty. your van is out of warranty, but we'll be glad to do the work for you if you bring it in to our service department. or ford makes good quality vehicles. would you like to hear about the new car buying incentives we have in place now? get real. i will never buy another ford in my life. wife called ford and spoke with them, and the age of the van was mentioned. she stated that i drive a 1986 toyota truck, and the axle is not broken on it yet. she said henry ford did not have this in mind when he started making the model t. shoddy work and inferior materials. | |||
| 01/20/2009 | 120000 | ||
| Tl* the contact owns a 2002 ford windstar. while traveling at speeds of 25 mph over a pot hole, the contact noticed that the rear end of the vehicle was extremely low to the ground. the rear axle was replaced by a local independent mechanic. the failure mileage was at 120,000 and the current mileage was 134,000. | |||
| 05/12/2010 | 86 | ||
| Ford windstar 2002 rear axle cracked. we were driving and noticed the van was fishtailing and there when we would go around a curve we noticed a noise coming from the back of the van. my husband got out and checked tires thought they may have been low. we have new tires on vehicle. we were driving the van the next day and it was fishtailing and the noise in the back of the van was getting worse. my husband put vehicle up on ramp and noticed that the rear axle is cracked. it is only holding by a thread. | |||
| 05/05/2010 | 90000 | ||
| Tl* the contact owns a 2002 ford windstar. while driving at speeds of 60 mph, she heard an unusual thump. immediately, the steering wheel became hard and difficult to control. the vehicle was towed to the dealer where she was advised the rear axle had broken. the vehicle was not repaired. the vin was not available. the failure and current mileages were 90,000. | |||
| 03/04/2010 | 207000 | 1 | |
| The rear axle on my 2002 ford windstar broke with no warning. the car has never been crashed and is maintained very well with no visible rust. this causes loss of control but i was able to get the car stopped without incident. in an internet search i see that this is not an uncommon failure and wonder why this is not being investigated. it very dangerous. *tr | |||
| 04/21/2010 | |||
| Recent noise on my 2002 ford windstar. rear axel snappeed this mirning while my wife was leaving home. i read the exact same incidents on line with the ford windstar. crack aprox 12-18 inches in from the rear left side. extensive damage and i will keep photos and damaged part. | |||
| 04/03/2010 | 74000 | 1 | |
| For about three to four years now, we have been having what we thought was a problem with the front end of our 2002 ford windstar. we had numerous front end alignments done. we had the caster/camber work done twice at a very high cost. (this requires taking the front cowling apart in order to put in new font end parts) and still the vehicle would pull in either direction at any given time. it would at times wonder back and forth on the road. about a week ago my wife said she herd strange noises. (clunks, squeaks etc.) then today she was driving the van with my kids to church. luckily it was local. she said she herd a bang and the van started to squeak and wonder all over the road uncontrollably. she started to smell something burning. she said the steering wheel had to be turned in an abnormal position in order to keep the van going straight down the road. when she got home i looked at the van sitting in the driveway and the rear wheels were tilted in at the top. i crawled under and found that the rear axle beam had cracked almost all the way through. the crack was about 18 inches in form the drivers side. the passenger side looked as though it would eventually crack also. when i looked closer at the crack, you could see shining metal at the top part of the crack, indicating it was a new crack. there was surface rust on the lower part of the crack indicating that the crack had been there for some time and had just gotten bigger. this explains the wondering problem we have been having. being that this is a 2002 it is out of warranty but this is definitely a safety problem and should be addressed as a recall by ford. i am scared thinking what could have happened if my wife and kids were driving on an interstate at 65 mph. i am also scared thinking that my 16 year old daughter who just started driving on her permit was driving this vehicle in this condition. thank god they were driving local at the time that the crack worsened to a point that it is now undrivable. *tr | |||
| 03/15/2010 | 104400 | 1 | |
| My wife told me she heard a rubbing sound in the rear of her 2002 ford windstar. i quickly noticed the left rear wheel was tilted in from the top. figuring it was a worn wheel bearing or broken control arm, i jacked it up, pulled the wheel and noticed the axle was almost completely broken about 8 inches left of center. *tr | |||
| 03/06/2010 | 78338 | ||
| Driving home from a family outing on 03/06/2010, we heard a loud sound/clunk coming from the rear of our 2002 ford windstar. luckily, we were only doing 30 mph on our street right almost to our driveway, instead of being on the expressway doing 60 mph as we were only minutes before . the van's rear end swerved as i applied the brakes. i managed to pull into our driveway and calm the wife and kids down (who were hysterical). i have to admit that i was scared also. when i managed to park the van, i noticed that the rear tires were slanted into the van, rubbing the wheel wells at the top. i then looked under the rear of the van and seen that the rear axle beam was broke, about 18 from the driver side rear tire. i implore everone that this has happened to to call the ford customer care number (1-800-241-3673) and report it. this is the only way that ford will acknowledge this problem as a potential manufacturer defect. our 2002 windstar has only 78,338 miles on it. our local dealer, where we bought it from, said they have never heard of this happening. i find it very hard to believe since i can bring up about 100 different complaints about this very sam thing for the model years 2000-2002. | |||
| 01/11/2010 | 66000 | 1 | |
| I heard a rattle which sounded like a loose tailpipe. i brought it to my mechanic to have it looked at. the problem was that the rear axle beam had snapped. he said that it was not damaged and it looked like it was just a bad piece of steel. he had never seen this problem before. the parts did not have to be ordered because the parts were readily available and in stock at his parts dealer. after looking on the internet i found that there are several complaints about this problem. i was lucky that the axle beam did not break while i was traveling on the highway because the handling of the vehicle was severely compromised. the rear axle beam was replaced at a cost of one thousand dollars. i did not keep the old axle beam. *tr | |||
| 02/04/2010 | 133460 | 1 | |
| I was driving my 2002 for windstar and the roads were snowy and slippery. while driving the van seemed to slide and sway in the back. i assumed it was from the snowy roads and took the van home. 2 days later when the roads were pretty well cleared i took the van out again. while driving on clear pavement the van seemed to sway and slide like i was on ice in the rear-end. as i headed home it got worse and was shaking and swaying. i slowed down to about 20 miles per hour and got the van home. i had it looked at and was told that the axle is 1 to 2 inch from a complete break. if it would have broke while i was driving it would have caused me to wreck. i have researched this and have found many complaints about this happening to 02 windstars. i cant afford to fix something this expensive. something needs to be done before someone gets hurt. *tr | |||
| 01/21/2010 | 135000 | 1 | |
| Ford windstar rear axle cracked. *tr | |||
| 01/02/2010 | 132268 | 1 | |
| 2002 ford windstar rear axle beam broke in half while making a left hand turn. the van started swaying in the rear earlier in the day and we thought it was because of ice and snow on the roads that day. on good pavement we did not experience any issues. we stopped and looked at the tires and they all looked fine , and found no evidence to suggest anything else was wrong with van. no other warning before failure. when this happened both rear wheels towed inward causing van to slide out of control for short distance, and causing damage to the vehicle. had we been traveling on the highway at speeds of 65 miles an hour i would not like to think what would of happened.we had to have the vehicle towed to a ford dealer for repairs. the cost of these repairs was $1782.33 not including the towing bill.the tow truck driver said he has never seen a rear axle beam break before. this could of been a major accident, causing bodily harm or death. i had the dealer save the parts for me and i also took pictures of the failed part after it was removed. the dealer would not cover any cost of the repairs. *tr | |||
| 11/25/2009 | 14000 | ||
| Tl* the contact owns a 2002 ford windstar. while driving approximately 60 mph the vehicle began drifting from left to right. he was able to safely turn off the vehicle. the vehicle was towed to a local repair facility. the mechanic stated that the rear axle needed to be replaced at an expense of $1,200.00. the current and failure mileages were 140,000. the vin was not available. | |||
| 10/09/2009 | 125000 | 1 | |
| Rear axle beam on my 2002 ford windstar fractured. noticed vehicle handling was poor, rear end of vehicle swaying while driving straight, tires squealing around turns. mechanic found axle beam had fractured. costly repair, could have been more serious if a loss of control had occurred. fortunate to have occurred at low speed. *tr | |||
| 10/10/2009 | 107000 | 1 | |
| Our 2002 ford windstar with approx. 107,000 miles had the rear axle beam break in half. the week before the break we noticed that the car felt like it needed an alignment at highway speeds. luckily the part broke pulling out of the driveway at slow speed. the vehicle was not drivable after the break and needed to be towed. i fear that if the break happened at highway speeds we would have lost complete control of the vehicle. we have never taken this vehicle off road, used it to tow anything or been in an accident where damage would have been done to the axle beam. *tr | |||
| 10/08/2009 | 98740 | 1 | |
| 2002 ford windstar had a sudden, catastrophic rear axle failure-a near complete crack through the axle causing the driver's rear tire to collapse inward, while driving at 40 mph on a straight road. the rear axle and the rear tire had to be replaced, the axle was 530.00, and the tire 100.00. this was with the work done by my husband. the car is in otherwise good running condition, has always been serviced by professionals. the mileage was 98,000 miles and the vehicle has always been lightly used, no heavy loads, no towing, just basically football practice with the kids. *tr | |||
| 08/17/2009 | 67712 | 1 | |
| I have a 2002 ford windstar with 67712 miles. the car started making metallic creaking noises from the rear end whenever i made sharp right hand turns. inspection showed that the rear axle beam had a 2 inch crack in it. i had to have my mechanic replace the rear axle. my searches on the web revealed that this is a very common defect with the windstars. *tr | |||
| 07/16/2009 | 1 | ||
| Rear axle broke, which could have caused a serious accident if i were on the highway. i was driving down the road, everytime i turned to the right i would hear a squeaking noise. i did not think much of it until i started to smell something when i looked in the rear view mirror i noticed smoke coming from the rear driver's side wheel. i pulled over and called aaa. thank god, when the van was looked at we found that the rear axle was broken and the wheel was rubbing against the inside of the wheel well. when stopped the tires on the back of the van looked as though the tires were bent in as a direct result of the broken axle. i am so happy my children were not in the van because this could have resulted in a very bad accident. ford needs to step up and fix this problem, i have seen quite a few complaints regarding this issue. *tr | |||
| 07/01/2009 | 120000 | 1 | |
| 2002 ford windstar se rear axel severed....based upon my research many others have experienced the same issue between 2000 and 2003. i also contacted several ford dealer who have informed me that they have sold an extraordinary amount of these rear axles. please make ford issue a safety recall on these axles. they will not take voluntary responsibility for this obvious defective part. someone is going to get killed if this defective part fails at 65 miles per hour. you will also be responsible if you do nothing about this! *tr | |||
| 01/01/1901 | 1 | ||
| 2002 ford windstar rear axle cracked. consumer thinks that someone should look into this problem with the rear axle. *nj the mechanic noticed the left rear tire was leaning in. *jb | |||
| SUSPENSION - REAR - AXLE - NON-POWERED AXLE ASSEMBLY | |||
| 06/01/2011 | 162210 | 1 | 07/15/2008 |
| 2002 ford windstar. consumer writes in regards to numerous recalls for vehicle, the last involving the subframe snapping and separating from the body causing loss of control *tgw the consumer also stated the rear axle snapped in half. | |||
| 10/15/2010 | 117000 | ||
| Tl*the contact owns a 2002 ford windstar. the contact received nhtsa recall 10v385000 (suspension:rear:axle:non-powered axle assembly). he was informed by the dealer that the axle needed to be replaced. the contact was also informed that he would have to wait for the parts to arrive before the repair could be performed. the vehicle was taken to the dealer for a different recall when the dealer installed a patch and bracket mechanism but did not install the new axle. the contact called the manufacturer to inquire as to why they did not install the axle and was told that they had no record of him needing a new axle. the current mileage was 120,000. the failure mileage was approximately 117,000. | |||
| 02/28/2011 | 71000 | ||
| Tl*the contact owns a 2002 ford windstar. the contact stated that after receiving her recall notice in regards to nhtsa campaign id number 10v385000 (suspension:rear:axle:non-powered axle assembly) she contacted the dealer and they stated that she not be able to schedule an appointment since the part would not be available until march. the manufacturer was not notified. the vehicle was not repaired. the failure mileage was approximately 71,000. the vin was unavailable. | |||
| 01/03/2011 | 1 | ||
| 2002 ford windstar. consumer states recall inspection was done and paint was removed from large area's of rear axle for inspection. axle has rusted heavily in the three months since inspection. ford motor company customer service has refused to respond to letters sent *tgw | |||
| 12/01/2010 | 2 | ||
| 2002 ford windstar. consumer states that when the vehicle went in for inspection for a recall the consumer was informed that the axle was cracked. *kb the consumer was informed it would be 3-4 months before the vehicle is returned to him. prior to the axle failure, the transmission had to be replaced and the rear door would spontaneously open. *jb | |||
| 01/01/1901 | 1 | ||
| Letter from congressman mccotter on behalf of constituent re questions about his my 2002 windstar recall by ford *tgw the consumer was informed it may take three months for the replacement axle to arrive. *jb | |||