Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - REAR WINDOW | |||||
| 04189 | 12/13/2004 | 04245 | 10014062 | Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair. *tt | 04/27/2005 |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING | |||||
| 041514 | 08/09/2004 | 04189 | 10011159 | Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair. *tt | 01/04/2005 |
| 031501 | 07/12/2004 | 04137 | 10009321 | Inoperative electric rear window defroster (heated backlite) grid lines, integral antenna concerns. *tt | 09/23/2004 |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - HEATER CORE | |||||
| 01156 | 08/06/2001 | 623944 | Some vehicles may exhibit heater core leaks. *slc | 10/31/2001 | |
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||||
| 15583 | 01/01/2002 | 630136 | Some vehicles may exhibit a loose rear wiper arm. *tt | 04/15/2002 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 06/16/2006 | |||
| Vehicle was parked and someone noticed that smoke was coming from under the hood. an electrical fire had started from windshield wiper motor assembly and burnt through motor terminal guide. both parts had to be replaced. if this problem was not caught early extensive fire damage would have occurred. | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING | |||
| 11/15/2007 | 116263 | 2 | |
| 1.continuing transmission/overdrive failures- flashing overdrive light. 2. heater door control failure. *tr | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 07/14/2005 | 2 | 01/18/2002 | |
| During the summer of 2003 while driving one evening, the rear window of my 2002 ford windstar shattered (believing it to be caused by hooligans, the police were notified). the rear window was replaced by the dealer-recommended glass installers using the oem recommended parts. approximately 18-months after replacement of the window, the vehicle was rear-ended necessitating replacement of the entire hatch. this replacement was made by the dealer. this evening (7/14/05), while the vehicle was parked in the garage, the rear window again shattered. | |||
| 11/04/2004 | 29000 | 1 | 08/10/2002 |
| My wife entered the car through the driver door. after starting the car, she heard a loud pop. then felt a cool breeze and noticed the rear window was mostly gone. a semicircle in the center of the window had blown out. the rear windshield wiper was hanging inside the van. the window had not been cracked or scratched and there was no ice on it. the temperature was around 45 degrees.*ak | |||
| 01/21/2004 | 31234 | 1 | 03/01/2003 |
| While waiting at green lightand without any warning rear window shattered. *ak *mr | |||
| 05/13/2003 | |||
| While opening the drivers side sliding door the consumer heard a popping noise then the rear window shattered. the dealer was notified. *nlm | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 07/06/2007 | 1 | 03/14/2003 | |
| Abs warning light comes on then goes off after vehicle shut off for a period of time. headlights dim and interior lights don't shut off at times for a long period of time. sliding door and door locks don't work properly at times and power window on passenger side doesn't open at times. sliding door has opened on it's own at times after the vehicle has been vacated and locked. *tr | |||
| 01/02/2006 | 1 | 01/01/2006 | |
| I bought a 2002 ford windstar. it had 53,000 miles on the vehicle. the day i bought the vehicle it was raining and had no reason to roll down the windows and assume the car has electrical problems. the next day after purchase i tried rolling down the window and was unable. i left a message with the sales dept. now they say they have no record of this. since this day i have experienced various electrical problems (lights shutting off, doors not wanting to lock/unlock, abs brake lights on, gas on empty although i have a full tank) i brought it to the dealer for repair states there is a $100.00 deductible. i feel as though i should not have to pay this, you sold this car to me unsafe. i was told they did not know the lights were intermittently going off/on. so i said you guys are selling cars that are not thoroughly checked prior to selling. manager told me they just didn't know. but at the same time is unwilling to take care of repairs. i informed these people of this problem the very next day i bought the car. is this considered a lemon or what? *nm | |||
| 11/15/2003 | 0 | ||
| I owned a 2000 ford windstar. the passenger rear door would, upon closing, slide back open frequently. the dealership constantly said nothing was wrong. finally, we traded in on a 2002 ford windstar. within 1 week of purchase the passenger sliding door began sliding back open upon closing - and would jerk back once closed. we have had it worked on 3 different times. it closes now, but has a rattle in it when driving and when the weather changes it makes loud noises when opening and closing. once in a while, upon cold start, the cd player will constantly rotate back and forth - while radio is on or off-until i turn car off and open driver door. when parking, i can open driver door, push lock button, then push unlock button - get out and close door. the security system will flash, indicating activation. keep in mind, the car is uplocked. if i open a door, the horn will begin blowing. as you can see, we have had out fill of ford. this is a company car and the entire mangement staff is fed up. | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER - MOTOR | |||
| 05/28/2009 | 82241 | ||
| Tl*the contact owns a 2002 ford windstar. the contact entered her vehicle and noticed thick white smoke inside the entire passenger compartment. the fire department arrived and disconnected the battery. they stated that an electrical fire had occurred. a police report was filed. there were no injuries. the vehicle was inspected by an insurance adjuster, who determined that the rear window wiper motor failed and caused the fire. the vehicle was labeled as destroyed due to the cost to clean the chemicals out of the vehicle, which was more than the vehicle's worth. the vehicle was taken to a local repair shop. the technician stated that the window wiper motor caused the failure. the contact called the manufacturer and her vin was requested. she was later informed that she needed to call her insurance company for further assistance. the failure mileage was 82,241. | |||
| VISIBILITY - WINDSHIELD | |||
| 03/20/2007 | 78000 | 1 | 09/19/2005 |
| I have a 2002 ford windstar minivan. this morning the rear windshield broke completly. there was no impact of any kind to cause this failure. no one was injured, and my insurance will cover all but $100.00 for the replacement.*ak | |||
| 10/24/2005 | 55000 | 1 | 02/01/2003 |
| Dt: the contact stated that there was a leak inn the windshield while driving in the rain. water came through the left driver side area along the top corner. she took the vehicle to a dealership for inspection where she was referred to a glass repair shop. the repair shop said the entire front windshield would have to be replaced. the windshield wiggles to the touch. there are no visible cracks or blemishes. no explanation why this happened. no repairs or corrections at this time. *ak | |||
| Consumer state after pushing button to close rear side door the rear side window shatter while children was in rear without any indication. dealer and manufacture has been contacted. please provide further information. ts | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 12/17/2002 | 130 | 6 | 11/01/2002 |
| The windshield wipers extended beyond the vehicle's windshield. the consumer feels that this is a safety hazard. the blades are not stationary and need to be tightened regularly. the manufacturer and the dealer are aware of the problem. *nm during a winter storm, the wipers worked fine then all of a sudden the wiper arm and blades started moving to the left of the windshield completely off the windshield on the driver's side of the vehicle. this distorted the consumer's wife's vision. *sc *jb | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - LINKAGES | |||
| 03/17/2004 | 22600 | 2 | 04/11/2002 |
| When braking at any speed steering wheel vibrated heavily. dealership repaired the front rotors/pads, but this did not resolve the problem. *ak had to change wiper blades one week later, they were rotten. transmission problems, had to drive in 2nd gear all the to the dealer, also has a strong clunking while putting vehicle into any gear. *bf | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - MOTOR | |||
| 10/12/2004 | 1 | ||
| While driving, in inclement weather the windshield wipers would come on and go off intermittently. the dealer was aware of the problem. the mechanic informed the driver that the windshield wiper motor needed to be replaced please fill in additional information. *jb | |||
| VISIBILITY/WIPER | |||
| 01/29/2013 | 120000 | ||
| Tl- the contact owns a 2002 ford windstar. the contact stated that the rear window shattered. the vehicle was taken to a glass repair specialist that was recommended by the insurance company. the vehicle was repaired but the failure recurred. the manufacturer was contacted and was advised to contact the nhtsa. the failure and current mileages were 120,000. mah | |||
| 01/29/2013 | 120000 | ||
| Tl- the contact owns a 2002 ford windstar. the contact stated that the rear window shattered on the vehicle. the contact took the vehicle to a place recommended by the insurance company and the rear window shattered again. the contact spoke with the manufacturer and was told by for to contact the nhtsa. the failure mileage and current mileages were 120,000.rl | |||