Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SUSPENSION - FRONT - CONTROL ARM | ||||||||||||||||
| 12V194000 | FORD MOTOR COMPANY | V (Vehicle) | 23000 | MFR | FORD MOTOR COMPANY | 05/03/2012 | 05/03/2012 | |||||||||
| Defect Summary | Ford is recalling certain model year 1999-2003 windstar vehicles originally sold in or currently registered in the state of virginia. corrosion-related fractures of the front lower control arm rear attaching brackets and body mount attachments may occur. | |||||||||||||||
| Consequence Summary | A separation of a front lower control arm rear attaching bracket may result in a lower control arm separation. a separation of both front subframe rear body mounts may result in separation of the steering intermediate shaft. either condition could result in significant loss of steering control, increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will inspect both front lower control arm rear attaching brackets and both body mount attachments at the rear of the front subframe and make the necessary repairs free of charge. the recall is expected to begin on june 18, 2012. owners may contact ford at 1-866-436-7332. | |||||||||||||||
| Notes | Ford's recall campaign number is 11s16.customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
| SUSPENSION - REAR - AXLE - NON-POWERED AXLE ASSEMBLY | ||||||||||||||||
| 12V195000 | FORD MOTOR COMPANY | V (Vehicle) | 9400 | 06/01/2012 | MFR | FORD MOTOR COMPANY | 05/03/2012 | 05/03/2012 | ||||||||
| Defect Summary | Ford is recalling certain model year 1998-2003 windstar vehicles manufactured from september 1, 1997, through july 3, 2003, registered in puerto rico. due to increased stresses caused by high cycles of torsional loading, specific to this market, the rear axle can crack. | |||||||||||||||
| Consequence Summary | A fractured axle may result in a loss of vehicle control, increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Ford will notify owners, and dealers will inspect and install a reinforcement bracket on the rear axle or replace the axles, as necessary. this service will be provided free of charge. the recall began on june 1, 2012. owners may contact the ford motor company customer relationship center at 1-866-436-7332. | |||||||||||||||
| Notes | Ford's safety recall campaign number is 12s30.customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
| 10V385000 | FORD MOTOR COMPANY | V (Vehicle) | 462750 | 10/20/2010 | ODI | FORD MOTOR COMPANY | 08/26/2010 | 08/26/2010 | ||||||||
| Defect Summary | Ford is recalling certain model year 1998-2003 windstar vehicles manufactured from september 1, 1997 through february 28, 2003 and currently registered or originally sold in connecticut, delaware, district of columbia, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia, and wisconsin. after many years of vehicle service in these areas, corrosion can weaken the rear axle, making it susceptible to torsional stress. corrosion and stress can lead to cracks which if undetected can propagate and result in a complete fracture of the axle. | |||||||||||||||
| Consequence Summary | A fractured axle can affect vehicle handling and increase the risk of a crash. | |||||||||||||||
| Corrective Summary | As parts become available, dealers will inspect and if necessary install the rear axle reinforcement brackets free of charge. this service will be performed free of charge. the safety recall began on october 20, 2010. owners may contact ford at 1-866-436-7332. | |||||||||||||||
| Notes | Ford's recall no. is 10s13.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 02152 | 08/05/2002 | 635966 | Some vehicles may exhibit a popping / grinding noise from the front of the vehicle when going over bumps or making turns. *tt | 11/04/2002 | |
| SUSPENSION - FRONT - STABILIZER BAR | |||||
| 16382 | 11/01/2002 | 10008320 | Clunk/squeak from the front stabilizer bar area (qsf). *tt | 07/27/2004 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| SUSPENSION | ||||||
| EA10007 | FORD MOTOR COMPANY | 12/20/2010 | 03/17/2011 | Front Subframe Corrosion Failures | 11V030000 | |
| In a january 26, 2011 defect information report, ford motor company (ford) notified the national highway traffic safety administration (nhtsa) that it will conduct a safety recall to address corrosion related fractures in the front lower control arm rear attaching brackets and body mount attachments at the rear of the front subframe in approximately 425,288 model year (my) 1999 through 2003 ford windstar vehicles manufactured from april 1998 to july 2003 and either sold or currently registered in the following high corrosion (salt-belt) states:connecticut, delaware, district of columbia, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, utah, vermont, west virginia and wisconsin (nhtsa recall no. 11v-030, ford recall no. 11s16).according to ford, separation of a front lower control arm rear attaching bracket may result in a lower control arm separation and separations of both front subframe rear body mounts may result in separation of the steering intermediate shaft.either condition could result in diminished vehicle directional control, increasing the risk of a crash.dealers will inspect the lower control arm rear attachment flanges and the rear body mount sections of the subframe on the right (passenger) and left (driver) sides of the vehicle.owners of vehicles that pass the inspection will be notified when to return for installation of reinforcement brackets to extend the durability of the front subframe assembly in affected areas in the presence of corrosion.owners of vehicles that do not pass inspection, but can be repaired, will be offered transportation until parts become available.repurchase offers will be extended to owners of vehicles that cannot be repaired with the reinforcement brackets.this investigation is closed. | ||||||
| PE10026 | FORD MOTOR COMPANY | 07/20/2010 | 12/20/2010 | Front Subframe Corrosion Failures | ||
| The office of defects investigation (odi) has identified 346 complaints to odi and ford alleging fracture, cracking and or excessive corrosion of the front subframes in model year (my) 1999 through 2003 ford windstar vehicles.approximately 97 percent of these complaints (334) involve vehicles that have been operated in salt belt states, which make up approximately 60 percent of the subject vehicle sales in the united states.the front subframe, sometimes referred to as the engine cradle, is a structural component of the windstar vehicles that carries the engine, transaxle, steering rack and certain front suspension components (e.g., lower control arm).for complaints with sufficient information to identify the location of the failure, most describe problems with the rear mounting bracket for the front passenger-side lower control arm with some related to the rear body mount attachment located in the same general area of the subframe (right-rear section near the front passenger wheel).the remainder of the reports allege fracture of the front subframe at other or, most often, unspecified locations.almost all of the complaints that specified the side of the vehicle indicated that the problem occurred on the right/passenger side (106), with only a few indicating the left/driver side (2) or both sides (3) were affected.ford and several complainants attributed the right-side failures to the routing of the air-conditioning lines above the front subframe on that side of the vehicle, further noting that condensation has been observed dripping onto the front subframe in the area of the affected components (the a/c drain tube is also located on the right side, near the front subframe).odi has identified 93 complaints related to lower control arm attachments, including 80 that appear to involve complete separations.all but one of these involved vehicles from salt belt states.all three crash incidents appear to be related to lower control arm separations, including one road departure into a road-side sign resulting in a totalled vehicle and a lane departure into another vehicle.almost half of the odi complaints related to control arm separation occurred at speeds greater than 20 mph and about a quarter occurred at highway speeds.three-quarters of these complaints allege experiencing difficulty controlling the vehicle and about 40 percent appear to have resulted in departures from the intended lane of travel.testing by both ford and nhtsa have demonstrated that lower control arm separation from the rear attachment bracket results in significant toe out of the affected wheel, which affects the driver's ability to control vehicle direction.according to ford, moderate braking improved vehicle controllability by reducing the amount of toe out, possibly explaining incidents that did not allege a loss of control.odi's analysis of complaints related to the rear body mount identified 41 complaints (odi only).these complaints generally report experiencing progressively worsening noise concerns when turning, accelerating or braking.although, some of the complaints that appeared to involve a complete separation of the body mount alleged difficulty steering, the effects on vehicle control from this failure mode do not appear to be as great as those resulting from control arm separation.however, odi is seeking more information regarding two complaints which alleged that body mount failure resulted in disconnection of the steering wheel from the steering rack (one occurred during vehicle service).this investigation has been upgraded to an engineering analysis (ea10-007) for subject vehicles sold or currently registered in salt belt states to further assess the scope, frequency and safety consequences of the alleged defect in these vehicles.odi will continue to gather information about vehicles outside the salt belt as well. | ||||||
| EA10007 | FORD MOTOR COMPANY | 12/20/2010 | Front Subframe Corrosion Failures | |||
| The office of defects investigation (odi) has identified 346 complaints to odi and ford alleging fracture, cracking and or excessive corrosion of the front subframes in model year (my) 1999 through 2003 ford windstar vehicles.approximately 97 percent of these complaints (334) involve vehicles that have been operated in salt belt states, which make up approximately 60 percent of the subject vehicle sales in the united states.the front subframe, sometimes referred to as the engine cradle, is a structural component of the windstar vehicles that carries the engine, transaxle, steering rack and certain front suspension components (e.g., lower control arm).for complaints with sufficient information to identify the location of the failure, most describe problems with the rear mounting bracket for the front passenger-side lower control arm with some related to the rear body mount attachment located in the same general area of the subframe (right-rear section near the front passenger wheel).the remainder of the reports allege fracture of the front subframe at other or, most often, unspecified locations.almost all of the complaints that specified the side of the vehicle indicated that the problem occurred on the right/passenger side (106), with only a few indicating the left/driver side (2) or both sides (3) were affected.ford and several complainants attributed the right-side failures to the routing of the air-conditioning lines above the front subframe on that side of the vehicle, further noting that condensation has been observed dripping onto the front subframe in the area of the affected components (the a/c drain tube is also located on the right side, near the front subframe).odi has identified 93 complaints related to lower control arm attachments, including 80 that appear to involve complete separations.all but one of these involved vehicles from salt belt states.all three crash incidents appear to be related to lower control arm separations, including one road departure into a road-side sign resulting in a totalled vehicle and a lane departure into another vehicle.almost half of the odi complaints related to control arm separation occurred at speeds greater than 20 mph and about a quarter occurred at highway speeds.three-quarters of these complaints allege experiencing difficulty controlling the vehicle and about 40 percent appear to have resulted in departures from the intended lane of travel.testing by both ford and nhtsa have demonstrated that lower control arm separation from the rear attachment bracket results in significant toe out of the affected wheel, which affects the driver's ability to control vehicle direction.according to ford, moderate braking improved vehicle controllability by reducing the amount of toe out, possibly explaining incidents that did not allege a loss of control.odi's analysis of complaints related to the rear body mount identified 41 complaints (odi only).these complaints generally report experiencing progressively worsening noise concerns when turning, accelerating or braking.although, some of the complaints that appeared to involve a complete separation of the body mount alleged difficulty steering, the effects on vehicle control from this failure mode do not appear to be as great as those resulting from control arm separation.however, odi is seeking more information regarding two complaints which alleged that body mount failure resulted in disconnection of the steering wheel from the steering rack (one occurred during vehicle service).this investigation has been upgraded to an engineering analysis for subject vehicles sold or currently registered in salt belt states to further assess the scope, frequency and safety consequences of the alleged defect in these vehicles.odi will continue to gather information about vehicles outside the salt belt as well. | ||||||
| PE10016 | FORD MOTOR COMPANY | 05/13/2010 | 09/22/2010 | Rear Axle Cracking | 10V385000 | |
| In a letter dated august 26, 2010, ford motor company (ford) submitted a defect information report notifying nhtsa that it will conduct a safety recall (nhtsa recall no. 10v-385) to address a rear axle defect in model year (my) 1998 through 2003 ford windstar vehicles built at the oakville assembly plant from september 1, 1997 through february 28, 2003 and either sold or currently registered in high corrosion (salt-belt) states where the use of salt and other corrosive chemicals may be used to treat snow/ice covered roads.the following states are included in ford's recall:connecticut, delaware, district of columbia, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia and wisconsin. the subject vehicles utilize a stamped/formed axle assembly manufactured by benteler automotive corporation of galesburg, mi.according to ford, after many years of vehicle service in the salt-belt states, corrosion can weaken the rear axle, making it susceptible to torsional stress.there is a risk that the combined effects of corrosion and stress can lead to cracks which, if undetected, can propagate and result in a complete fracture of the axle.a completely fractured axle can affect vehicle handling and increase the risk of a crash.to correct the safety defect, ford will initially inspect all of the subject vehicles brought into ford/lincoln-mercury dealerships for possible cracked axles.owners of vehicles without cracked axles will be notified when to return for the installation of reinforcement brackets to extend the axle durability in the presence of corrosion.owners who have vehicles with cracked axles will either be offered a repair or alternative transportation until parts become available. on may 13, 2010, the office of defects investigation (odi) opened pe10-016 to investigate complaints of rear axle cracking in my 1999 through 2003 ford windstar minivans.combining odi and ford complaint data, odi is aware of a total 891 complaints alleging rear axle cracking in the subject vehicles.over a third of the complaints (334) allege that the cracking progressed to a complete fracture of the rear axle, including 8 allegations of crashes resulting in 3 injuries. approximately 57 percent of the subject vehicles (524,661) were sold in salt-belt states covered by ford's recall and ford estimates that approximately 463,000 of these remain in service.ninety-six percent of the complaints (858) and all of the complaints alleging complete fracture were from the recall region.the action taken by ford is sufficient to resolve the issues raised by this investigation.accordingly, this investigation is closed. | ||||||
| PE10016 | FORD MOTOR COMPANY | 05/13/2010 | Rear Axle Beam Failure | |||
| The office of defects investigation has received 234 complaints alleging rear axle failure in model year 1999 through 2003 ford windstar minivans, including two alleging that the failures resulted in minor crashes.over half of the complaints (128) allege a complete fracture of the axle beam.fifty-six complaints indicate that the axle failure occurred at speeds of 40 miles per hour or greater.one crash occurred while the vehicle was traveling on a highway.the rear axle reportedly snapped in half after the vehicle struck a pot hole.the driver indicated that both rear tires blew (note that axle fracture often causes the tires to achieve a severe negative camber - with the top of the tire tilted inward - resulting in contact with the fender well).the vehicle then struck a guard rail because of difficulty controlling the vehicle while braking to a stop.the second crash was also alleged to have involved a complete axle fracture, in this case resulting in a low-speed curb impact.the rear axle beam in the subject vehicles is an inverted u channel design, which appears to provide a collection point for road salt slurry, resulting in corrosion that progressively weakens the part until it fractures.approximately 96 percent of the complaints (225), 94 percent of the complete fractures (121), 96 percent of the high-speed incidents (54) and both alleged crashes are from salt-belt states.in addition to the two alleged crashes, 14 additional complaints alleged vehicle control concerns associated with the rear axle failure incident.a preliminary evaluation has been opened to assess the scope, frequency and safety consequences of the alleged defect in the subject vehicles. | ||||||
| SUSPENSION - REAR - AXLE - NON-POWERED AXLE ASSEMBLY | ||||||
| DP10005 | FORD MOTOR COMPANY | 12/15/2010 | 12/21/2010 | Rear Axle Fracture Recall Scope | ||
| On november 5, 2010, nhtsa received a defect petition from the owner of a my 2003 ford windstar vehicle registered in the state of new york requesting that the scope of recall 10v-385 be expanded to include additional my 2003 vehicles experiencing the defect condition.the petitioner initially filed a complaint (voq 10345125) with odi on july 25, 2010, two days after the axle failure.the complaint was subsequently amended and the petition filed after the consumer was denied compensation and repair under the recall.odi has identified a total of five complaints from owners of my 2003 ford windstar vehicles in salt belt states that were built after february 28, 2003, ford's original cutoff date for 10v-385.on november 30, 2010, ford submitted a letter supplementing recall 10v-385 (ford 10s13) to add certain vehicles to the program.ford's analysis of parts and information from the field showed: 1) that the revised heat treated axle introduced in production on february 28, 2003, may still have the potential for cracks due to corrosion related stress; and 2) that vehicles operated in utah may be exposed to the same combination of environmental factors that can make them susceptible to cracks from stress related corrosion.based on this analysis, ford expanded the scope of 10v-385 to include my 2003 vehicles built after february 28, 2003 and sold or currently registered in salt belt states and my 1998 through 2003 vehicles sold or currently registered in utah.ford estimated that approximately 29,900 vehicles in the expanded scope may currently remain in service.based on the above amended defect report submission, the petition has become moot and is therefore denied. | ||||||
| DP10005 | FORD MOTOR COMPANY | 12/15/2010 | Rear Axle Fracture Recall Scope | |||
| In a letter dated august 26, 2010, ford motor company (ford) submitted a defect information report to nhtsa regarding a rear axle defect in model year (my) 1998 through 2003 ford windstar vehicles built at the oakville assembly plant from september 1, 1997 through february 28, 2003 and either sold or currently registered in high corrosion (salt belt) states where the use of salt and other corrosive chemicals may be used to treat snow/ice covered roads (nhtsa recall no. 10v-385, fprd recall 10s13).the following states were included in ford's recall:connecticut, delaware, district of columbia, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia and wisconsin.see pe10-016 for additional information about the odi investigation that influenced ford's recall.on november 5, 2010, nhtsa received a defect petition from the owner of a my 2003 ford windstar vehicle registered in the state of new york requesting that the scope of recall 10v-385 be expanded to include additional my 2003 vehicles experiencing the defect condition.the petitioner initially filed a complaint (voq 10345125) with odi on july 25, 2010, two days after the axle failure.the complaint was subsequently amended and the petition filed after the consumer was denied compensation and repair under the recall.odi has identified a total of five complaints from owners of my 2003 ford windstar vehicles in salt belt states that were built after february 28, 2003, ford's original cutoff date for 10v-385.on november 30, 2010, ford submitted a letter supplementing recall 10v-385 (ford 10s13) to add certain vehicles to the program.ford's analysis of parts and information from the field showed: 1) that the revised heat treated axle introduced in production on february 28, 2003, may still have the potential for cracks due to corrosion related stress; and 2) that vehicles operated in utah may be exposed to the same combination of environmental factors that can make them susceptible to cracks from stress related corrosion.based on this analysis, ford expanded the scope of 10v-385 to include my 2003 vehicles built after february 28, 2003 and sold or currently registered in salt belt states and my 1998 through 2003 vehicles sold or currently registered in utah.ford estimated that approximately 29,900 vehicles in the expanded scope may currently remain in service.odi will evaluate the petition for a grant or deny decision. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 03/01/2012 | |||
| About march of 2012 my 2003 ford wind star's lower control arm separated from the sub frame engine cradle. i took my van to dealer. they did do a repair to sub frame, which i did not find satisfactory, ford corp. had them cut off what was left of any damaged brackets and clamp steel brackets onto a sub frame that is already damaged due to heavy rust and corrosion. now about one year later march of 2013 the sway bar mount, which is part of the sub frame has rusted out. making driving very unsafe and unstable. this problem should have been rectified when the recall was done in 2012. i took van back to the dealer. they sent pictures to ford corp. ford did not approve any repairs to sub frame stating that it was not part of original recall. now how is that possible if the sub frame and sway bar mount are all one component. it's all one welded piece of steel. there is no fix at this time but to replace the sub frame. now if the sub frame is under recall and the sway bar mount is part of the sub frame, then i feel ford should rectify the problem. i plan on keeping my ford wind star for a while. i feel this is a serious safety issue and really needs to be delt with. ford should cover this component or they get away with an unsatisfactory fix and i still have to pay for a new sub frame, which was the whole issue to begin with. | |||
| 02/05/2013 | 130000 | ||
| Tl* the contact owns a 2003 ford windstar. the contact stated that the rear axle developed a crack. the vehicle was taken to the dealer where the technician confirmed the failure and advised that the axle needed to be replaced. the manufacturer was made aware of the failure but refused to provide any assistance since the vehicle was previously repaired under nhtsa campaign id number: 12v195000 (suspension). the vehicle was not repaired. the vin was not available. the failure and current mileage was 130,000. | |||
| 03/01/2012 | |||
| About march of 2012 my 2003 ford wind star's lower control arm separated from the sub frame engine cradle. i took my van to dealer. they did do a repair to sub frame, which i did not find satisfactory, ford corp. had them cut off what was left of any damaged brackets and clamp steel brackets onto a sub frame that is already damaged due to heavy rust and corrosion. now about one year later march of 2013 the sway bar mount, which is part of the sub frame has rusted out. making driving very unsafe and unstable. this problem should have been rectified when the recall was done in 2012. i took van back to the dealer. they sent pictures to ford corp. ford did not approve any repairs to sub frame stating that it was not part of original recall. now how is that possible if the sub frame and sway bar mount are all one component. it's all one welded piece of steel. there is no fix at this time but to replace the sub frame. now if the sub frame is under recall and the sway bar mount is part of the sub frame, then i feel ford should rectify the problem. i plan on keeping my ford wind star for a while. i feel this is a serious safety issue and really needs to be delt with. ford should cover this component or they get away with an unsatisfactory fix and i still have to pay for a new sub frame, which was the whole issue to begin with. | |||
| 02/05/2013 | 130000 | ||
| Tl - the contact owns a 2003 ford windstar. the contact stated that the rear axle developed a crack. the vehicle was taken to the dealer where the technician confirmed the failure and advised that the axle needed to be replaced. the manufacturer was made aware of the failure but refused to provide any assistance since the vehicle was previously repaired under nhtsa campaign id number: 12v195000 (suspension). the vehicle was not repaired. the vin was not available. the failure and current mileage was 130,000. kmj | |||
| 02/05/2013 | 130000 | ||
| Tl - the contact owns a 2003 ford windstar. the contact stated that the vehicle rear axle developed a crack. the vehicle was taken to the dealer. the technician verified the failure and stated that the axle needed to be replaced. the manufacturer was made aware of the failure but refused to provide any assistance since the vehicle had been repairs under nhtsa campaign number: 12v195000 (suspension) two years prior. the vehicle was not repaired. the vin was not available. the failure and current mileage was 130,000. pm | |||
| 02/07/2013 | 91453 | ||
| Tl- the contact owns a 2003 ford windstar. the contact stated that while the vehicle was being inspected, the technician noticed that the rear axle was fractured. the vehicle was taken to the dealer where it was confirmed that the rear axle had failed. the vehicle was not repaired. the manufacturer was notified of the problem. the approximate failure mileage was 91,453. mah | |||
| 02/07/2013 | 91453 | ||
| Tl-the contact owns a 2003 ford windstar. the contact vehicle was taken to an independent auto shop for an unrelated repair and they noticed that the rear axle was fractured. the vehicle was also taken to the dealer for a second opinion who confirmed that the rear axle was faulty. the vehicle had not been repaired. the manufacturer was notified of the problem. the approximate failure mileage was 91,453. js | |||
| 12/29/2012 | 141000 | ||
| Tl* the contact owns a 2003 ford windstar. the contact stated that the rear axle exhibited two large fractures. the contact referenced nhtsa campaign id number 12v195000 (suspension:rear:axle:non-powered axle assembly) however, the vin was not included in the recall campaign. the vehicle was not repaired. the approximate failure mileage was 141,000. | |||
| 12/29/2012 | 141000 | ||
| Tl-the contact owns a 2003 ford windstar. the contact stated that the rear axle exhibited two large fractures. the contact referenced nhtsa campaign id number 12v195000 (suspension:rear:axle:non-powered axle assembly) however, the vin was not included in the recall campaign. the vehicle was not repaired. the approximate failure mileage was 141,000. kmj | |||
| 12/29/2012 | 141000 | ||
| Tl-the contact owns a 2003 ford windstar. the contact noticed the rear axle exhibited two large cracks. there was a recall associated with nhtsa campaign id number 12v195000 (suspension:rear:axle:non-powered axle assembly); however the vin was not included. the vehicle had not been repaired. the approximate failure mileage was 141,000. js | |||
| 11/10/2012 | 121830 | 1 | |
| Mechanics at big mike naughton aurora denver ford, inc, and private mechanic discovered rust and cracks through out rear axle. *tr | |||
| 11/10/2012 | 121830 | ||
| Mechanics at big mike naughton aurora denver ford, inc, and private mechanic discovered rust and cracks through out rear axle. | |||
| 09/24/2012 | 139379 | ||
| Tl-the contact owns a 2003 ford windstar. the contact stated that the sub-frame exhibited a hole due to rust and corrosion. the vehicle was taken to the dealer for inspection where the contact was advised that there was a hole in the sub-frame. the dealer was notified of the failure who then advised that there were no recalls for the sub-frame. the vehicle was not repaired. the manufacturer was notified of the failure who filed a complaint for the contact. the failure mileage was 139,379. kmj | |||
| 09/24/2012 | 139379 | ||
| Tl-the contact owns a 2003 ford windstar. the contact stated the sub-frame has a whole it in due to rust and corrosion. the contact stated the vehicle was taken in for inspection and was informed there was a hole in the sub-frame. the dealer was notified who stated there was no recall on the sub-frame. the contact would have to pay for the repairs. the vehicle was not repaired. the manufacturer was notified who stated there was no recall and file a complaint for the contact on the sub frame failure. the failure mileage was 139,379. mw | |||
| 09/26/2010 | 1 | ||
| First of all there is a short located by the steering wheel around the air bag. i thought it was the battery so i changed it and a couple of days later my van would not start. i took it to the ford dealer and they couldn't find the problem, so i took it to an old man that just did electrical problems on automobiles. he said it was a bad wire in the steering column and he said to repair it would cost a lot of money, so he bypassed some wires and i have not had any problems since, but when you open the driver side door, the door chimes, like when you leave the keys in the ignition. he only charged me $75. also i would be driving and the interior lights would turn on and off by themselves. this has been happening for a long time. also the abs warning lights have been on for a while and my mechanic said it is a bad abs steering box. to replace it would cost around $1000. i have had also the head gasket replaced because the ford dealer could not find what was wrong with it while it was still under warranty. it was idling very rough while stopped at a light, also when in parked. it cost me about $600 to replace it. i took it to pep boys and they found out what was wrong with it. i also had the fuel pump replaced, because it kept shutting off while at the grocery stores and had it towed by aaa 3 times in about a year. bottom line, i will never buy another ford vehicle while i am alive. they are good for the first couple of years, then they start failing. so sad, because i have been a ford guy for over 35 years. *tr | |||
| 09/26/2010 | |||
| First of all there is a short located by the steering wheel around the air bag. i thought it was the battery so i changed it and a couple of days later my van would not start. i took it to the ford dealer and they couldn't find the problem, so i took it to an old man that just did electrical problems on automobiles. he said it was a bad wire in the steering column and he said to repair it would cost a lot of money, so he bypassed some wires and i have not had any problems since, but when you open the driver side door, the door chimes, like when you leave the keys in the ignition. he only charged me $75. also i would be driving and the interior lights would turn on and off by themselves. this has been happening for a long time. also the abs warning lights have been on for a while and my mechanic said it is a bad abs steering box. to replace it would cost around $1000. i have had also the head gasket replaced because the ford dealer could not find what was wrong with it while it was still under warranty. it was idling very rough while stopped at a light, also when in parked. it cost me about $600 to replace it. i took it to pep boys and they found out what was wrong with it. i also had the fuel pump replaced, because it kept shutting off while at the grocery stores and had it towed by aaa 3 times in about a year. bottom line, i will never buy another ford vehicle while i am alive. they are good for the first couple of years, then they start failing. so sad, because i have been a ford guy for over 35 years. | |||
| 06/01/2012 | 91007 | ||
| Brought the car to a repair facility today to diagnose a recurring front end noise today and was shown by mechanic that both front coil springs are severely rusted and were sheared/broken and have been for quite some time, possibly as long as a year. he said that we were very fortunate that the springs hadn't slipped and pierced a tire; especially on the highway. another serious concern is that the ford dealership to which we normally bring the vehicle for service had and had failed to notice the broken springs in when most recently they replaced more front-end parts, some links, 3.5 months ago that was part of a series of related repair work in the effort to stop the ongoing front-end clunking noise. after the noise failed to go away and after this latest repair by ford service, we decided to get a second opinion from different auto repair facility. this latest mechanic, not a ford facility, said that broken coil springs appear to be a common problem for the ford taurus and mini-vans. | |||
| 01/12/2011 | 66081 | ||
| Tl* the contact owns a 2003 ford windstar. the contact stated that the vehicle was serviced under nhtsa campaign id number: 12v195000 (suspension: rear: axle: non-powered axle assembly). the rear axle later became cracked and separated from the vehicle (which was replaced under the recall) due to corrosion. the manufacturer was contacted but denied any assistance with the repair. the vehicle was not repaired. the failure mileage was 66,081 and the current mileage was 86,000. | |||
| 01/12/2011 | 66081 | ||
| Tl-the contact owns a 2003 ford windstar. the contact stated that the vehicle was serviced under nhtsa campaign id number: 12v195000 (suspension: rear: axle: non-powered axle assembly). the rear axle later became cracked and separated from the vehicle (which was replaced under the recall) due to corrosion. the manufacturer was contacted but denied any assistance with the repair. the vehicle was not repaired. the failure mileage was 66,081 and the current mileage was 86,000. kmj | |||
| 01/12/2011 | 66081 | ||
| Tl-the contact owns a 2003 ford windstar. the contact stated that nhtsa campaign id number: 12v195000 suspension: rear: axle: non-powered axle assembly was performed on the vehicle but the failure was not corrected. the vehicle rear axle cracked and separated from the replacement bracket due to corrosion, the manufacturer denied assistance with the repair. the vehicle was not repaired. the failure mileage was 66,081 and the current mileage was 86,000. li | |||
| 02/01/2012 | |||
| My 2003 ford windstar has several problems. the abs light and the brake light on is lit on the dashboard. the cruise control is inoperable and the power windows do not work except for the front passenger side. i am concerned because i take my 3 kids to school and back everyday. | |||
| 04/09/2012 | 109000 | ||
| Tl-the contact owns a 2003 ford windstar. the contact stated while driving 25 mph, the sub frame fractured and the axle disconnected, causing the transmission to fail. the vehicle was merged onto the shoulder and was not driveable. the vehicle was towed home and then to the dealer. the dealer stated that they would replace the sub frame and rear axle, but not the transmission. the manufacturer was notified and stated the same thing. no further assistance was offered. the failure mileage was 109,000. sm. | |||
| 02/01/2012 | |||
| My 2003 ford windstar has several problems. the abs light and the brake light on is lit on the dashboard. the cruise control is inoperable and the power windows do not work except for the front passenger side. i am concerned because i take my 3 kids to school and back everyday. | |||
| 04/09/2012 | 109000 | ||
| Tl-the contact owns a 2003 ford windstar. the contact stated while driving 25 mph, the sub frame fractured and the axle disconnected, causing the transmission to fail. the vehicle was merged onto the shoulder and was not driveable. the vehicle was towed home and then to the dealer. the dealer stated that they would replace the sub frame and rear axle, but not the transmission. the manufacturer was notified and stated the same thing. no further assistance was offered. the failure mileage was 109,000. sm. | |||
| 02/01/2012 | |||
| My 2003 ford windstar has several problems. the abs light and the brake light on is lit on the dashboard. the cruise control is inoperable and the power windows do not work except for the front passenger side. i am concerned because i take my 3 kids to school and back everyday. | |||
| 04/09/2012 | 109000 | ||
| Tl-the contact owns a 2003 ford windstar. the contact stated while driving 25 mph the sub frame broke and the axle came out causing the transmission to fail. the vehicle was merged onto the shoulder and it was undrivable. the vehicle was towed home and then to the dealer. the dealer stated they would replace the sub frame and rear axle but not the transmission. the manufacturer was notified who stated the dealer will repair the sub frame and rear axle but not the transmission. the coverage of the recall nhtsa campaign id number: 10v385000 component: suspension: rear: axle: non-powered axle assembly. they offered no other assistance. the failure mileage was 109,000. mw | |||
| 02/01/2012 | |||
| My 2003 ford windstar has several problems. the abs light and the brake light on is lit on the dashboard. the cruise control is inoperable and the power windows do not work except for the front passenger side. i am concerned because i take my 3 kids to school and back everyday. | |||
| 04/09/2012 | 109000 | ||
| Tl-the contact owns a 2003 ford windstar. the contact stated while driving 25 mph the sub frame broke and the axle came out causing the transmission to fail. the vehicle was merged onto the shoulder and it was undrivable. the vehicle was towed home and then to the dealer. the dealer stated they would replace the sub frame and rear axle but not the transmission. the manufacturer was notified who stated the dealer will repair the sub frame and rear axle but not the transmission. the coverage of the recall nhtsa campaign id number: 10v385000 component: suspension: rear: axle: non-powered axle assembly. they offered no other assistance. the failure mileage was 109,000. mw | |||
| 03/22/2012 | 68000 | ||
| Tl-the contact owns a 2003 ford windstar. the contact stated that the vehicle was previously repaired under the recall associated with nhtsa campaign id number 10v385000 (suspension:rear:axle:non-powered axle assembly). while driving over bumps in the road, the contact heard noises being emitted from the rear. the vehicle was taken to an authorized dealer and the contact was informed that the rear axle was fractured. the contact was also informed that the vehicle was not safe to be driven. the manufacturer was made aware of the failure and offered no assistance. the vehicle was not repaired. the failure mileage was 68,000. sm. | |||
| 03/10/2012 | 74500 | ||
| Driving 45 mph when something snapped under front of the vehicle lost steering completely hit the curb got pushed back to the middle of the 4-line road and came to a stop very lucky. later found out that lower subframe control arm broke of the frame due to rust and pulled out axle snapped sway bar and damaged ball joints, towed it to a dealer and they are willing to fix frame but want me to pay for all the other expense sway bar, ball joints, tires, steering arm totaling over a 1000 $. can not believe that ford would not at least replace all needed part considering that i made it out alive and with out a crush. and all this after they have performed rear axle repair and checked the front and was informed that front was safe a year ago .about 10,000 miles and a year later i had this happened. the vehicle has 74,000 miles only. | |||
| 09/26/2011 | 120000 | ||
| Tl* the contact owns a 2003 ford windstar. while parked at an independent mechanic for unrelated repairs the technician noticed fluid leaking near the front drive side tire and stated it was coming from a fracture in the front axle. the technician stated that an axle would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 120,000. | |||
| 09/26/2011 | 120000 | ||
| Tl- the contact owns a 2003 ford windstar. while parked at an independent mechanic for unrelated repairs the technician noticed fluid leaking near the front drive side tire and stated it was coming from a fracture in the front axle. the technician stated that an axle would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 120,000. kmj | |||
| 09/26/2011 | 120000 | ||
| Tl- the contact owns a 2003 ford windstar. while parked at an independent mechanic for unrelated repairs the technician noticed fluid leaking near the front drivers side tire and stated it was coming from a fracture in the front axle. the technician stated axle would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 120,000. ds | |||
| 07/05/2011 | 82000 | ||
| Tl-the contact owns a 2003 ford windstar. the contact stated that after receiving 2 recalls in regards to nhtsa campaign id number 10v385000( suspension:rear:axle:non-powered axle assembly) and 11v030000(structure: frame and members:underbody shields). when taking the vehicle in for regular service the mechanic advised her that the brackets that were placed on the vehicle from the recall were not safe and was not steady. the manufacturer has not been contacted nor has the vehicle been repaired. the failure and current mileages were approximately 82,000. the vin was unavailable. tb | |||
| 03/01/2011 | 1 | ||
| 2003 ford windstar. consumer writes in regards to the performance of the ford motor company and two safety recalls *tgw the consumer stated the inspections and repairs were not conducted in a timely, efficient, and responsible manner. the consumer stated when he finally received an appointment for the axle inspection, it was determined the axle was cracked in three places. the dealer did not have the replacement parts and the vehicle was deemed unsafe to drive, and therefore, it was left at the dealer for over a month. the consumer stated he then received another recall relating to the subframe. the consumer contacted the dealer regarding the second recall and was informed they were aware of it and he would be contacted when the repairs for the second recall had been completed. the consumer received a voice mail from the dealer stating the parts for the axle had arrived. however, it was discovered the engine had an oil leak, the sway bar link was broken in the front, the right front tire was badly worn on the inside and the left rear shock was completely blown out. *jb | |||
| 09/12/2010 | 78714 | ||
| Tl-the contact owns a 2003 ford windstar. while driving at 2 mph and making a turn there was a loud pop noise . the vehicle then came to a complete stop and then was towed to a ford dealership. the vehicle was then diagnosed and stated that the front axle was corroded and broke in half and also stated the rear axle is cracked as well. there have been no repairs at this moment due that they are waiting for the manufacturer to say its ok to repair it. the failure and the current mileage was 78714.cv | |||
| 09/16/2009 | 124000 | 1 | |
| 2003 ford windstar se brake and abs lights on intermittently. the following codes are present: c1226;c1235;c1185;c1198;c1194;c1254;c1246;c1250; and c1242. the mechanic said it appears the abs control module is going bad or is bad at a cost of $700. i replaced both rotors, drums , right wheel bearing, left inner tie rod and my brakes work just fine. the lights coming on are an annoyance and could possibly cause a fire?? *tr | |||
| 11/13/2003 | |||
| We purchased the 2003 ford windstar in october of 2003. since that time, the van has been in and out of the shop 5 times because of a loud screeching in the power steering, interior lights flickering on and off (which they told me that they couldn't find a reason for that and that i should just turn the interior lights off so that it dosen't happen), and a thumping in the front end when the wheels are turned sharply. they told me that i should bring the van to the shop whenever any of these things happen since they couldn't figure out what was causing these problems and i have done that. i am currently driving a loaner car from the dealership because the van is back in the shop. i called ford motor company and filed a complaint with them. i need to know why this is happening and what can be done to fix this van. | |||
| 01/16/2004 | 12000 | 1 | |
| While driving vehicle rocked side to side, and the rear end wobbled. *ak | |||
| 07/23/2003 | 633 | 1 | 07/07/2003 |
| I bought a 2003 ford windstar on july 7, 2003. shortly after i left for pa, for vacation. after one week and a half on was on rt. 380 in pa, as i approched the exit the car started to shake. i did know what was going on, i prayed and got for the exit. at the end of the exit i got out of the car, walked around it and i couldn't see anything. so i thought if i could make it one more mile to the gas station i would be fine. i went 8' and i heard this noise. i got out of the car and the wheel broke away from the wheel. my bumper cought the wheel and dented the bumper. the car was towed the the nearest ford dealership. they are saying it was soom thing i did to the car, and they will not take responsibility for the car. after many attempts to settle the matter they will do nothing for me.*ak | |||
| SUSPENSION - AUTOMATIC STABILITY CONTROL (ASC) | |||
| 05/30/2004 | 7000 | 5 | 11/02/2003 |
| Tire pressure monitoring systems fails. after set, lights up although the tire pressure is properly set. advance trac system - automatically engages in conditions that do not require it (e.g. driving on the interstate). the vehicle immediately slows with a griding noise. both incidents have been reported to the dealer who has said that these are sporadic problems that have occured and that they have not been able to replicate, therefore, they can do nothing. however, after reviewing your site, i see that i am not the only person experiencing the same problems.*ak | |||
| 08/19/2003 | 2400 | 3 | 08/08/2003 |
| The advanced tracking system engaged on its own. when tracking system engaged vehicle shook violently. this problem occurred three times since august 2003. *ak *nm | |||
| SUSPENSION - FRONT | |||
| 08/19/2011 | 74000 | ||
| Tl- the contact owns a 2003 ford windstar. the contact stated the front right wheel fractured when attempting to make a left turn. the dealer nor manufacturer were notified of the failure. the vehicle was not repaired. the current and failure mileage was 74,000. rvk | |||
| 08/19/2011 | 74000 | ||
| Tl- the contact owns a 2003 ford windstar. the contact stated the front right wheel had fractured when attempting to make a left hand turn. the dealer or manufacturer had not been notified nor was the vehicle diagnosed or repaired. the current and failure mileages were 74,000. bw | |||
| 06/25/2011 | 180000 | ||
| Tl- the contact owns a 2003 ford windstar. while driving in reverse at approximately 5 mph the contact heard a snapping sound. the contact stopped the vehicle and noticed the front passengers side suspension had detached from the vehicle. the vehicle was towed to an independent mechanic. the mechanic stated the front passenger side lower control arm and suspension had detached from the vehicle. the mechanic advised there was a recall related to the failure. the dealer was contacted and verified there was a recall under nhtsa campaign id number: 11v030000 (structure: frame and members:under body shields) and the vin was included. the vehicle was towed to the dealer. the technician stated the sub frame was corroded and needed to be replaced. the technicians applied the driver and passenger side front lower control arm rear attaching bracket and body mounts. the suspension bar which had detached from the vehicle and the sub frame was not replaced. the vehicle was not repaired. the approximate failure mileage was 180,000. ds | |||
| 04/17/2011 | 125000 | ||
| Tl*the contact owns a 2003 ford windstar. the contact started the vehicle and shifted into the drive position. the vehicle failed to accelerate and it was towed to a local auto shop where they detected that the front passenger's side coil spring fractured. the contact stated that one year ago the front driver's side coil spring was replaced. the vehicle was repaired. the approximate failure mileage was 125,000. the vin was unavailable. | |||
| 04/17/2011 | 125000 | ||
| Tl-the contact owns a 2003 ford windstar. the contact started the ignition and shifted into the drive position. the vehicle failed to accelerate forward and was towed to a local auto shop where they detected that the front passenger's side coil spring fractured. the contact stated that one year ago the front driver's side coil spring was replaced. the vehicle was repaired. the approximate failure mileage was 125,000. the vin was unavailable. js | |||
| 11/11/2010 | 48000 | ||
| Tl-the contact owns a 2003 ford windstar. the contact stated after receiving a recall notice in regards to nhtsa campaign id number 11v030000(structure: frame and members:underbody shields) and 10v385000(suspension:rear:axle:non-powered axle assembly). she took her vehicle into the dealer november of 2010 for both recalls stated above and she still has yet to hear from the dealer about getting any parts in. the manufacturer was contacted and offered no assistance. the failure mileage was approximately 48,000. tb | |||
| 01/26/2011 | 200000 | ||
| Tl* the contact owns a 2003 ford windstar. the contact received notification of nhtsa campaign id numbers: 10v385000 (suspension: rear:axle:non-powered axle assembly) and 11v030000 (structure: frame and members: underbody shields). the contact stated that the manufacturer and dealer were not properly inspecting or handling the recall repairs. the contact had not experienced a failure. the current mileage was 200,000. the vin was unavailable. | |||
| 01/26/2011 | 200000 | ||
| Tl. the contact owns a 2003 ford windstar. the contact stated the manufacturer has not properly inspected the vehicle for two nhtsa recall campaign i.d. numbers 10v385000 suspension:rear:axle:non-powered axle assembly and 11v030000 structure: frame and members:underbody shields. the contact stated the manufacturer is not handling these safety issue properly. the failure mileage was 200,000. jo | |||
| 11/30/2010 | 34600 | ||
| While accelerating from a stop light, steering control was completely lost at approximaely 35mph. the vehicle turned to the left, then right, and ran off the right side of the road. it would not move in either forward or reverse. front wheels were pointed in different directions. the right front lower control arm had broken away from the frame, and the right front half-shaft had pulled out of the transaxle. the vehicle was towed to a nearby ford dealer. as of december 6, the dealer has not yet investigated the vehicle. | |||
| 11/25/2010 | 165000 | ||
| I own a 2003 ford windstar se that has serious corrosion where the passenger side front control arm bolts into the frame. it has not failed completely, but i feel i should not be responsible for the cost of this repair. | |||
| 11/20/2010 | 55000 | ||
| Tl- the contact owns a 2003 ford windstar. the contact stated while driving approximately 10 mph he heard a loud noise, and the vehicle front end dropped the right control arm separated from the front subframe. the vehicle was towed to the dealership advised the front subframe corroded causing the lower control arm to sparated. the subframe could be replaced; however the subframe wasn't a new designed. the manufacturer took a report 365283260, and advised there wasn't a recall, or warranty for the failure; therefore they will not assist with the repair. the vehicle was not repaired. the failure and the current mileage were 55,000. li | |||
| 08/26/2010 | 156000 | ||
| Tl- the contact owns a 2003 ford windstar. the contact stated that the strut on the front right end of the vehicle rusted out and caused the right front end of the vehicle to collapse. the contact lost all steering while exiting the highway when the front right side tire went right when the contact made a left hand turn. the cv joint and strut rusted out and came apart from the frame and detached from the axle. the contact is a service mechanic and found that there are layers of rust under the vehicle. the vehicle had not been repaired. the failure mileage and current mileage was 156000.rl | |||
| 10/03/2008 | 96000 | 1 | |
| Abs brakes light problem ford windstar 20003 air brakes problem ,cruise control problem suspension problem. *tr | |||
| 05/29/2009 | 150000 | 1 | |
| My wife was driving in a parking lot with the kids and the front right strut spring on our 2003 windstar cracked in two. it broke the stabilizer end link and the strut bearing plate. the broken spring rubbed the tire, but didn't puncture it. the recall for this problem doesn't apply to this model year and it states the cause is corrosion. i am a licensed autobody technician and upon removal of the wheel and inspection of the spring i would say the alloy used in the spring is too brittle because it sheared clean at an angle. there isn't any signs of corrosion on the spring because it is coated. we live in southern ontario, canada where we see a lot of salt in winter and i've worked on a lot of rusty cars and i would say this definitely not climate related, but rather a manufacturing defect that if it occurred at highway speeds could lead to loss of life. it will cost me approximately $300-350 to fix this myself because you have to replace the springs in pairs. *tr | |||
| 12/15/2008 | 95802 | 1 | |
| I am entering this info on behalf of my brother, daniel cullen of meadville pennsylvania. dan does not regularly use the internet. his 2003 model year ford windstar has the right front wheel assembly fall off due to rust. the car only had 95,802 miles and was less than 6 years old. the rusted part is called an engine cradle. other instances can be found on the web going back several years. a ford dealer fixed the car at owner expense. the dealer reported that an air conditioning hose dripped on the rusted part contributing to the failure. i reported the problem to ford corporate hotline and they said they would not help my brother financially or take immediate action to correct this obvious safety defect. my brother was scheduled to drive the car next day 400 miles. if this failure had occurred at highway speed death and injury could easily have resulted. please see to it that these vehicles are recalled asap. a recall can be achieved at reasonable cost: first inspect cars and if no rust is present at least reroute the a/c drip line. if rust is present, change the engine cradle for a few hundred dollars. note that the web shows incidents going back several years, yet still these cars are out there turning into ticking time bombs in only 5 years of use! *tr | |||
| 06/20/2008 | 59396 | 1 | |
| 2003 ford windstar, 59396 mi. driving down lockport rd on 6/20/08, heard loud snap, clunk, then tire blow out. called for aaa assistance, tow truck operator told me it was broken right spring, saying it was a common problem and had towed several minivans of this model, what could have happened if i made it 2 miles to interstate 190 where the speed limit is 65 mph? this happened at approx. 20 mph. is this a common thing like the tow operator says? in all, resulted in 555.25 in damage because of the spring failure. *tr | |||
| SUSPENSION - FRONT - SPRINGS - COIL SPRINGS | |||
| 07/23/2009 | 74000 | ||
| Tl*the contact owns a 2003 ford windstar. the vehicle accelerated without warning immediately after he approached a traffic light. the front coil springs on the drivers side also broke which caused the coil springs to pierce the tire and the front end of the vehicle fell on the ground. the vehicle was towed to a local repair facility and the mechanic replaced the tires and the coil springs for over $800. the contact suspects that the failure was caused by the cruise control. the dealer didn't agree that the cruise control caused the failure. the manufacturer was notified; however, they have not responded. the failure mileage was 74,000. | |||
| 08/09/2009 | 76000 | ||
| Tl*the contact owns a 2003 ford windstar. while driving 30mph the front driver side of the vehicle dropped on the ground due which caused the front coil spring to puncture the driver side tire. the vehicle has not been diagnosed by the dealer. the current and failure mileage was 76000. | |||
| 06/23/2008 | 59396 | 1 | |
| Tl*the contact owns a 2003 ford windstar. after shifting from park into reverse, the front passenger side tire blew out. the vehicle was towed to the dealer and they stated that the front passenger side coil spring failed and punctured the tire. the vehicle was repaired. the manufacturer stated that they were not liable for the repairs and there were no recalls. the current mileage was 59,700 and failure mileage was 59,396. updated 02/24/09. *lj updated 02/24/09. *jb | |||
| 05/27/2007 | 66600 | 1 | 11/20/2003 |
| With no warning, the front left coil spring on my 2003 ford windstar snapped as we were driving. the broken spring shot into my tire causing a blowout and loss of control of the vehicle almost hitting a guard rail and then oncoming traffic. we were able to get the vehicle under control and stop it but were lucky that we were only going 35 mph at the time. if this would have happened on a highway, there would have been injuries and possibly fatalities. this caused a very dangerous situation with myself, my wife, and my four children in the vehicle at the time. this has been a recurring issue with windstars since 1996. i had the vehicle repaired at a local repair shop. it was memorial day weekend and we needed our vehicle and, in addition, did not know what the problem was when i took it to be repaired. i phoned ford and they told me that this was not covered and would not reimburse me for the repair. with only 66,000 miles on my vehicle, this should not have happened and caused a very dangerous situation. now i am wondering when the other coil spring will snap. i believe that ford should be responsible for the repair of this vehicle since this is a recurring issue and could have caused a major accident. i have retained the broken coil spring. *tr | |||
| SUSPENSION - REAR | |||
| 06/30/2011 | 122000 | ||
| Tl-the contact owns a 2003 ford windstart. the contact stated while the exhaust system hanger was replaced the contact noticed that the rear axle was cracked in three places due to corrosion. the vehicle was taken to the dealer who inspected the vehicle and advised that the vehicle was not included in nhtsa campaign id number: 10v385000 component: suspension: rear: axle: non-powered axle assembly. the manufacturer was contact and they denied assistance with the repair. the vehicle has not been repaired. the failure and the current miles was 122,000. li | |||
| 11/20/2009 | 100000 | ||
| Tl* the contact owns a 2003 ford windstar. the contact stated that the vehicle would exhibit a loud, abnormal creaking. the vehicle was taken to a repair shop where the technician was unable to duplicate the failure. the vehicle was then taken to a second repair shop where the contact was informed that the rear axle was rusted. the vehicle was not repaired. the contact called the manufacturer and was told that the vehicle was not included in nhtsa campaign id number: 10v385000 (suspension:rear:axle:non-powered axle assembly). the current mileage was approximately 125,000 and the failure mileage was approximately 100,000. | |||
| 11/20/2009 | 100000 | ||
| Tl-the contact owns a 2003 ford windstar. the contact stated that she heard loud creaking noises when driving. the vehicle was taken to a repair shop who could find nothing wrong. the vehicle was then taken to a body shop where the contact was informed that the rear axle was rusted. the vehicle had not been repaired. the contact called the manufacturer and was told that the vehicle was not included in recall 10v385000 (suspension:rear:axle:non-powered axle assembly). the current mileage was approximately 125,000. the failure mileage was approximately 100,000-bk | |||
| 02/18/2011 | 156753 | ||
| Saftey recalls concerns: 09v399000, 10v38500, 11v030000. recall on # 10v385000 was repaired but still having a problem with the repair have taken bak three times they couldnt find anything, but there is still a problem it makes a popping noise when vehicle shifts. recall on #11v030000 was not reparied, took in for inspection to ford they said as long as i was in alabama i nothing to be concern about, the recall notice stated if the vehicle passed inspection the dealer is authorized to complete reinforcment, my vehicle passed inspection but no repair was made.recall on 09v399000 i have talk with them several times they informed me there was no recall for this vehicle for that recall . | |||
| 04/14/2011 | 103000 | ||
| Tl* the contact owns a 2003 ford windstar. the contact was driving approximately 50 mph in rainy weather conditions when the contact drove over a high water spot and the vehicle hydroplaned. the contact was unable to control the vehicle and the vehicle swerved off the highway and caused damage to the rear passenger tire and wheel. the vehicle was taken to the local repair shop for the failure where the contact was advised that the rear axle was cracked due to corrosion and contributed the tire and wheel failure. the contact referenced nhtsa campaign id number: 10v385000 (suspension:rear: axle:non-powered axle assembly) and called the manufacturer but was advised that the vehicle was not included in the recall. the vehicle was not repaired. the approximate failure and current mileage was 103,000. | |||
| 04/14/2011 | 103000 | ||
| Tl-the contact owns a 2003 ford windstar. while driving approximately 50 mph in rainy weather conditions with visibility poor the contact hit a high water spot and the vehicle hydro planed. the hydro planing caused the vehicle to leave the road surface and as the vehicle correct itself the right rear tire and wheel were damaged. no one was injured and no police report was filed. the vehicle was taken to the local repair shop for the accident. the mechanic advised him that the rear axle was cracked. the contact referenced recall 10v385000 (suspension:rear:axle:non-powered axle assembly) and called the manufacturer and was advised his vehicle was not part of the recall. the vehicle had not been repaired. the approximate failure and current mileage was 103,000. vwb | |||
| 01/16/2011 | |||
| Tl-the contact owns a 2003 ford windstar. the contact stated that the front end was rusted and shaking violently when the vehicle was being driven. the brake pedal extended to the floorboard when depressed. all the gauges on the instrument panel dropped past zero and the brake light illuminated. all of the lights on the instrument panel also flickered on and off. the rear axle was cracked on each end. the vehicle was taken to an authorized dealer and put two plates on each side of the axle; the contact referenced recall 10v385000 (suspension:rear:axle:non-powered axle assembly) & recall 11v030000 (structure: frame and members:underbody shields) but was concerned with the remedies and felt that they were inadequate. the contact asked the dealer if they could guarantee that the axle would not break with the two plates but received no such guarantee. the contact called the manufacturer who offered no assistance. the current mileage was 127,000. the failure mileage was unknown-bk | |||
| 01/26/2011 | 200000 | ||
| Tl* the contact owns a 2003 ford windstar. the contact received notification of nhtsa campaign id numbers: 10v385000 (suspension: rear:axle:non-powered axle assembly) and 11v030000 (structure: frame and members: underbody shields). the contact stated that the manufacturer and dealer were not properly inspecting or handling the recall repairs. the contact had not experienced a failure. the current mileage was 200,000. the vin was unavailable. | |||
| 01/26/2011 | 200000 | ||
| Tl. the contact owns a 2003 ford windstar. the contact stated the manufacturer has not properly inspected the vehicle for two nhtsa recall campaign i.d. numbers 10v385000 suspension:rear:axle:non-powered axle assembly and 11v030000 structure: frame and members:underbody shields. the contact stated the manufacturer is not handling these safety issue properly. the failure mileage was 200,000. jo | |||
| 01/24/2011 | 79000 | ||
| 2003 ford windstar rear control arm rusted. during the week of 01/24/11, our windstar was taken in for a rear control arm failure. the unit was rusted and based on the recalls of the rear axel and now the front control arms, i am concerned this should be reviewed as well. the total failure of this part was causing the broken sections to rub against the fuel tank when going over bumps and turns. | |||
| 01/18/2011 | 95000 | ||
| Tl. the contact owns 2003 ford windstar. the contact is not comfortable with the remedy repair for the recall to the suspension:rear:axle:non-powered axle assembly (10v385000). the contact stated other windstar in his area have cracks and feel his vehicle will crack. the dealer did not discover any cracks in the axle. the contact stated the manufacturer should replaced the entire axle. the current mileage was 95,000. jo | |||
| 12/20/2010 | 76765 | ||
| Notified by ford motor co. about a volunteer recall for the inspection and repair or replacement of the rear axle for my 2003 ford windstar. dealer found no cracks and applied anticorrosive material and reinforcment brackets. i believe that it's poor design is the sole reason for it's failure and this temp fix is only putting of the inevitable. ford should be mandating that all windstar's affected on the road should have an axle replacement free of charge. | |||
| 12/17/2010 | |||
| Tl-the contact owns a 2003 ford windstar. the contact stated that there was a recall associated with the nhtsa campaign id number 10v385000 (suspension:rear:axle:non-powered axle assembly). the contact notified four different dealers regarding the recall and they were unable to inspect or repair the vehicle under the recall for a period of three months due to the part availability. the contact had concern of the safety risk involved. there was no failure mileage. js | |||
| 11/15/2010 | 140000 | ||
| While i was driving i heard a wierd sound and after i crossed train rails the rear axel got fracture. | |||
| 10/01/2010 | |||
| Tl-the contact owns a 2003 ford windstar. the contact received a recall notification associated with the rear axle under the manufacturer voluntary recall number 10s13. the vehicle was taken to an authorized dealer and they informed that the part would not be available until 2011. the contact was displeased to know the manufacturer would not provide a replacement loaner vehicle equal to the owner's vehicle during the recall remedy repair. the vin was unavailable. there was no failure mileage. js | |||
| 10/21/2003 | 100440 | ||
| 2003 ford windstar was brought in to dealer for heat problem and vehicle was detained due to recall. did not get any information via mail regarding this recall. | |||
| 10/01/2010 | |||
| Tl-the contact owns a 2003 ford windstar. the contact received a recall notification associated with the rear axle under the manufacturer voluntary recall number 10s13. the vehicle was taken to an authorized dealer and they informed that the part would not be available until 2011. the contact was displeased to know the manufacturer would not provide a replacement loaner vehicle equal to the owner's vehicle during the recall remedy repair. the vin was unavailable. there was no failure mileage. js | |||
| 10/21/2003 | 100440 | ||
| 2003 ford windstar was brought in to dealer for heat problem and vehicle was detained due to recall. did not get any information via mail regarding this recall. | |||
| 06/12/2006 | 100000 | ||
| Tl- the contact owns a 2003 ford windstar. the contact stated they have been watching the axle for the past for years because there was a little crack from back then. the crack has gotten to the point that the vehicle is current unable to be driven and the dealer has stated the contacts vehicle is not listed under recall 10v385000. this recall deals with a suspension failure do to a cracked rear axle. the vehicle has not been repaired. the failure mileage was 100000 and the current mileage was 256000.rl | |||
| 10/21/2003 | 100440 | ||
| 2003 ford windstar was brought in to dealer for heat problem and vehicle was detained due to recall. did not get any information via mail regarding this recall. | |||
| 06/12/2006 | 100000 | ||
| Tl- the contact owns a 2003 ford windstar. the contact stated they have been watching the axle for the past for years because there was a little crack from back then. the crack has gotten to the point that the vehicle is current unable to be driven and the dealer has stated the contacts vehicle is not listed under recall 10v385000. this recall deals with a suspension failure do to a cracked rear axle. the vehicle has not been repaired. the failure mileage was 100000 and the current mileage was 256000.rl | |||
| 10/21/2003 | 100440 | ||
| 2003 ford windstar was brought in to dealer for heat problem and vehicle was detained due to recall. did not get any information via mail regarding this recall. | |||
| 06/12/2006 | 100000 | ||
| Tl- the contact owns a 2003 ford windstar. the contact stated they have been watching the axle for the past for years because there was a little crack from back then. the crack has gotten to the point that the vehicle is current unable to be driven and the dealer has stated the contacts vehicle is not listed under recall 10v385000. this recall deals with a suspension failure do to a cracked rear axle. the vehicle has not been repaired. the failure mileage was 100000 and the current mileage was 256000.rl | |||
| 10/07/2010 | 84000 | ||
| Tl- the contact owns a 2003 ford windstar. while traveling at any speed the contact noticed a squeaking sound coming from the rear of the vehicle. the vehicle was taken to a local mechanic where the contact was informed that the rear axle was cracked. there were no prior warnings and the vehicle has not been repaired. the current and failure mileages were 84000. bml | |||
| 09/13/2010 | 75537 | ||
| Tl-the contact owns a 2003 ford windstar. while driving up the driveway at 5 mph there was a noise coming from the rear of the vehicle. the vehicle was taken to the dealer who inspected the vehicle and found a crack in the right and left side of the rear axle. they informed him not to drive the vehicle and the recall did not include his vin. the manufacturer was notified who stated his vin was not included in the range of recalls and offered no other assistance. the failure mileage was 75,537.....mw | |||
| 10/07/2010 | 84000 | ||
| Tl- the contact owns a 2003 ford windstar. while traveling at any speed the contact noticed a squeaking sound coming from the rear of the vehicle. the vehicle was taken to a local mechanic where the contact was informed that the rear axle was cracked. there were no prior warnings and the vehicle has not been repaired. the current and failure mileages were 84000. bml | |||
| 09/13/2010 | 75537 | ||
| Tl-the contact owns a 2003 ford windstar. while driving up the driveway at 5 mph there was a noise coming from the rear of the vehicle. the vehicle was taken to the dealer who inspected the vehicle and found a crack in the right and left side of the rear axle. they informed him not to drive the vehicle and the recall did not include his vin. the manufacturer was notified who stated his vin was not included in the range of recalls and offered no other assistance. the failure mileage was 75,537.....mw | |||
| 10/07/2010 | 84000 | ||
| Tl- the contact owns a 2003 ford windstar. while traveling at any speed the contact noticed a squeaking sound coming from the rear of the vehicle. the vehicle was taken to a local mechanic where the contact was informed that the rear axle was cracked. there were no prior warnings and the vehicle has not been repaired. the current and failure mileages were 84000. bml | |||
| 09/13/2010 | 75537 | ||
| Tl-the contact owns a 2003 ford windstar. while driving up the driveway at 5 mph there was a noise coming from the rear of the vehicle. the vehicle was taken to the dealer who inspected the vehicle and found a crack in the right and left side of the rear axle. they informed him not to drive the vehicle and the recall did not include his vin. the manufacturer was notified who stated his vin was not included in the range of recalls and offered no other assistance. the failure mileage was 75,537.....mw | |||
| 10/20/2004 | 27000 | ||
| Tl-the contact owns a 2003 ford windstar. the contact stated that he noticed that the rear axle was cracking. the vehicle had not been inspected or repaired at the time of the complaint. the contact stated that the vehicle was inoperative and unable to be used because the crack was five inches around the axle. the contact called the manufacturer who stated that the vehicle was not included in recall 10v385000 (suspension:rear:axle:non-powered axle assembly). the current mileage was approximately 91,000. the failure mileage was approximately 27,000-bk | |||
| 08/24/2010 | 99348 | ||
| I have a cracked rear axle on my 2003 ford windstar. it falls just outside the dates for the current recall on windstars with cracked/broken axles, and ford refuses to help me. | |||
| 08/01/2010 | 110000 | ||
| 2003 ford windstar - rear axle beam broke in half. | |||
| 08/12/2010 | 130000 | ||
| Tl- the contact owns a 2003 ford windstard. the contact stated that while driving 30mph the vehicle began to vibrate and all of sudden he heard a noise and looked at the vehicle and the axle was cracked in half and the rear of the vehicle was on the ground. the vehicle was towed to a local repair shop. the vehicle has not been repaired at the time of this complaint. the current and failure mileages were approximately 130,000. vin unknown. rd | |||
| 07/12/2010 | 98000 | ||
| Tl-the contact owns a 2003 ford windtar. while driving approximately between 60-65 mph, the rear end of the vehicle completely collapsed. the contact was able to drive to the side of the highway. the vehicle was towed to an independent mechanic for diagnosis and repair. the technician stated the failure was related to the rear axle which caused other additional damages. the contact had not been informed by the dealer regarding the specific components that were affected as a result of the rear axle failure. the vehicle was being repaired at the time of the complaint filing. the failure mileage was approximately 98,000. js | |||
| 06/17/2010 | 90000 | ||
| Tl-the contact owns a 2003 ford windstar. the contact was driving approximately between 5-10 mph making a left turn and heard a loud noise outside of the vehicle. immediately, the contact pulled over to the side of the road to inspect the vehicle. the rear tires were positioned outwardly with a detachment of the rear axle. the vehicle was towed to an independent mechanic for diagnosis. the contact was waiting on a repair estimate from the authorized dealer at the time of the complaint. the failure mileage was approximately 90,000. js | |||
| 05/21/2010 | 86696 | ||
| Rear axle snapped and broke apart | |||
| 05/27/2010 | 113000 | ||
| Tl- the contact owns a 2003 ford windstar. he stated that on may 27, 2010, while driving at 5 mph the rear suspension broke and the wheels collapsed. the vehicle was taken to the dealer who informed him that the repairs would be at his expense. the manufacturer was contacted and advised him that there was no recall for the failure and that they would give a discount but for the repairs but no set date, the vehicle was still at a repair facility. the failure and current mileage were 113,000..mr | |||
| 03/09/2010 | 110000 | 1 | |
| Driving on smooth road when rear axel snapped and broke in 2 on 2003 ford windstar. had car towed and is in to replace axel. checked on carcomplaints.com and there were 44 instances of the rear axel on ford windstars breaking in the same place. *tr | |||
| 01/15/2004 | 1 | ||
| Vehicle pulls to the left at highway speeds and rear axle dog tracks. unable to drive in left lane of any major highway with out vehicle wanting to drive into oncoming trafic or center median or retain wall. *ak | |||
| SUSPENSION - REAR - AXLE - NON-POWERED AXLE ASSEMBLY | |||
| 03/01/2011 | 1 | ||
| 2003 ford windstar. consumer writes in regards to the performance of the ford motor company and two safety recalls *tgw the consumer stated the inspections and repairs were not conducted in a timely, efficient, and responsible manner. the consumer stated when he finally received an appointment for the axle inspection, it was determined the axle was cracked in three places. the dealer did not have the replacement parts and the vehicle was deemed unsafe to drive, and therefore, it was left at the dealer for over a month. the consumer stated he then received another recall relating to the subframe. the consumer contacted the dealer regarding the second recall and was informed they were aware of it and he would be contacted when the repairs for the second recall had been completed. the consumer received a voice mail from the dealer stating the parts for the axle had arrived. however, it was discovered the engine had an oil leak, the sway bar link was broken in the front, the right front tire was badly worn on the inside and the left rear shock was completely blown out. *jb | |||
| 01/16/2011 | |||
| Tl*the contact owns a 2003 ford windstar. the contact stated that the front end of the vehicle was covered with rust and shaking violently while driving. the brake pedal also extended to the floorboard when it was engaged. all of the gauges on the instrument panel fell below zero, the brake light illuminated while all of the lights on the instrument panel began to shut on and off. the rear axle was cracked on each end of the vehicle. the vehicle was taken to an authorized dealer who added two plates on each side of the axle. the contact referenced recall 10v385000 (suspension:rear:axle:non-powered axle assembly) & recall 11v030000 (structure: frame and members:underbody shields) but was concerned with the remedies and stated that they were inadequate. the contact asked the dealer if they could guarantee that the axle would not break with the two plates but received no guarantee. the manufacturer offered no assistance. the current mileage was 127,000. the failure mileage was unknown. | |||
| 03/01/2011 | 1 | ||
| 2003 ford windstar. consumer writes in regards to the performance of the ford motor company and two safety recalls *tgw the consumer stated the inspections and repairs were not conducted in a timely, efficient, and responsible manner. the consumer stated when he finally received an appointment for the axle inspection, it was determined the axle was cracked in three places. the dealer did not have the replacement parts and the vehicle was deemed unsafe to drive, and therefore, it was left at the dealer for over a month. the consumer stated he then received another recall relating to the subframe. the consumer contacted the dealer regarding the second recall and was informed they were aware of it and he would be contacted when the repairs for the second recall had been completed. the consumer received a voice mail from the dealer stating the parts for the axle had arrived. however, it was discovered the engine had an oil leak, the sway bar link was broken in the front, the right front tire was badly worn on the inside and the left rear shock was completely blown out. *jb | |||
| 01/16/2011 | |||
| Tl*the contact owns a 2003 ford windstar. the contact stated that the front end of the vehicle was covered with rust and shaking violently while driving. the brake pedal also extended to the floorboard when it was engaged. all of the gauges on the instrument panel fell below zero, the brake light illuminated while all of the lights on the instrument panel began to shut on and off. the rear axle was cracked on each end of the vehicle. the vehicle was taken to an authorized dealer who added two plates on each side of the axle. the contact referenced recall 10v385000 (suspension:rear:axle:non-powered axle assembly) & recall 11v030000 (structure: frame and members:underbody shields) but was concerned with the remedies and stated that they were inadequate. the contact asked the dealer if they could guarantee that the axle would not break with the two plates but received no guarantee. the manufacturer offered no assistance. the current mileage was 127,000. the failure mileage was unknown. | |||
| 11/11/2010 | |||
| Tl*the contact owns a 2003 ford windstar. the contact stated that after receiving a recall notice in regards to nhtsa campaign id number 11v030000(structure: frame and members:underbody shields) and 10v385000(suspension:rear:axle:non-powered axle assembly). she took her vehicle into the dealer november of 2010 for both recalls and the parts were not available to perform the recall repairs. the manufacturer was contacted and offered no assistance. there are no failures at this time. | |||
| 01/03/2011 | 1 | ||
| 2003 ford windstar. consumer states discontent with the way recall for the cracked rear axle was handled. *kb the dealer inspected the vehicle and it was determined there was a crack in the rear axle. however, the consumer was informed the vehicle may not be repaired for 120 days due to the part not being available. the abs had to be replaced. *jb | |||
| 11/11/2008 | 1 | ||
| 2003 ford windstar. consumer writes regarding recall notice *tgw the rear axle failed, prior to the recall notification. *jb | |||