Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EXTERIOR LIGHTING - HEADLIGHTS | |||||
| 10-08-42-001C | 02/01/2012 | 10043847 | Gm: low beam headlamp bulb diagnosis/ replacement (inspect bulb and connector). do not replace the entire headlamp assembly for this condition. replace the bulb and inspect the connector. *js | 04/30/2012 | |
| CSP-11055 | 12/01/2011 | 10043330 | Cadillac/gmc/saturn: see document search button for owner letter. certain model year vehicles may experience an issue of a loose electrical contact with low beam halogen headlamp bulb connector working intermittently. *pe | 03/14/2012 | |
| SB-10-08-42-001A | 08/01/2010 | 10035924 | Buick/cadillac/chevrolet/gmc/pontiac/saturn: low beam headlamp bulb diagnosis/replacement (inspect bulb and connector). does not apply to vehicles equipped with high intensity discharge (hid) lamps. do not replace the entire headlamp assem | 03/07/2011 | |
| EXTERIOR LIGHTING - HEADLIGHTS - HIGH/LOW BEAM DIMMER SWITCH | |||||
| SB-10-08-42-001A | 08/01/2010 | 10035924 | Buick/cadillac/chevrolet/gmc/pontiac/saturn: low beam headlamp bulb diagnosis/replacement (inspect bulb and connector). does not apply to vehicles equipped with high intensity discharge (hid) lamps. do not replace the entire headlamp assem | 03/07/2011 | |
| EXTERIOR LIGHTING - TURN SIGNAL | |||||
| PIT-5080 | 03/01/2011 | 10038653 | Ready | 06/24/2011 | |
| PIT-5080 | 03/01/2011 | 10038653 | Gm: the right front light is not working. *rm | 06/24/2011 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| EXTERIOR LIGHTING - HEADLIGHTS | ||||||
| DP12003 | GENERAL MOTORS LLC | 06/04/2012 | Loss of Headlamp Illumination | |||
| Odi received a petition requesting investigation of model year (my) 2008 saturn outlook and similar vehicles for loss of low beam headlamp illumination.the petitioner reported that the wiring harness inside the headlamp assembly of his my 2008 saturn outlook had overheated and subsequently melted.odi has received (415) four hundred and fifteen consumer complaints between april 2008 and may 2012 regarding this condition in the 2007-2009 saturn outlook and gmc acadia.a copy of the petition will be placed in the public file.odi will review it and related field data to assess whether a safety defect investigation is warranted.referenced voqs are listed on a separate page. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EXTERIOR LIGHTING | |||
| 01/22/2013 | 45000 | ||
| The daytime running bulbs next to the headlights overheated and melted the back of the housing that the bulb socket mounts in the back of the headlight housing. obviously there is a design defect in the socket/harness that is causing overheating. there is a technical service bulletin on this for 2009 acadia and other makes with the same design but this is a safety issue as it can cause a fire and also the lights can short out. the bulletin is #10-08-42-001: low beam headlamp bulb diagnosis/replacement (inspect bulb and connector) - (may 14, 2010) . this needs to be recalled. | |||
| 09/06/2011 | 115000 | 1 | |
| I entered approximate date that i first reported to the dealership the condition of the leather seats. the leather seats are pealing. the sun visor broke off from the mirror. the console was pealing. i reported these before that time, but had to wait until the gentleman at the dealership was available. i was not pleased with the way he treated me. he acted as if i was not smart in reference to my problems and was blaming it on wear and tear. also i now have a headlight that has moisture in it. the dealership checked it for leaks and none were found, so how does that happen. i just had recall on light, but was inside the light. now this is how i feel about that. it is me and my granddaughter and she was 12 when i purchased the vehicle. we used it for day to day travels and traveling. i have been and continue to be very careful and so does my granddaughter, with the way we take care of this vehicle. i am so disappointed in the fact that it was not taken care of properly. i never heard from the district representative regarding these problems and he told me she/he would get with me. gmc contacted me and the dealer several times and now it is still the same. gmc has really failed in their job in working with customers with problems. *tr | |||
| 02/23/2012 | 94000 | ||
| Tl* the contact owns a 2009 gmc acadia. the contact inspected the vehicle and noticed the driver's side headlight exhibited a large accumulation of water which resulted to condensation inside of the headlight lens. the vehicle was taken to an independent mechanic who stated to the contact that the driver's side headlight would need to be replaced. the vehicle had not been repaired. the manufacturer was notified of the problem. the failure mileage was 94,000. | |||
| 02/23/2012 | 94000 | ||
| Tl-the contact owns a 2009 gmc acadia. the contact inspected the vehicle and noticed the driver's side headlight exhibited a large accumulation of water which resulted to condensation inside of the headlight lens. the vehicle was taken to an independent mechanic who stated to the contact that the driver's side headlight would need to be replaced. the vehicle had not been repaired. the manufacturer was notified of the problem. the failure mileage was 94,000. kmj | |||
| 02/23/2012 | 94000 | ||
| Tl-the contact owns a 2009 gcm acadia. the contact inspected the vehicle and noticed the driver's side headlight exhibited a large accumulation of water which resulted to condensation inside of the headlight lens. the vehicle was taken to an independent mechanic who stated the driver's side headlight would need to be replaced. the vehicle had not been repaired. the manufacturer was notified of the problem. the failure mileage was 94,000. js | |||
| 11/19/2011 | 50000 | ||
| The driver side low beam headlight went out. when replacing the light bulb found that the wiring connector was partialy melted and one of the wires was hanging out. the insulation on that wire was also melted off so bare wire was exposed. the original bulb also had a burnt spot where the connector attaches. | |||
| 11/14/2011 | 48000 | ||
| Driver side low beam headlight bulb went out. purchased bulb to replace myself, but discovered harness was burnt. i then took to shop to have harness replaced. they told me it looked like something that should be a recall and told me to report and keep receipt of cost to replace. now i am concerned about the left bulb and wonder if i should go ahead and pay again to get that replaced for safety precaution. | |||
| 11/19/2011 | 50000 | ||
| The driver side low beam headlight went out. when replacing the light bulb found that the wiring connector was partialy melted and one of the wires was hanging out. the insulation on that wire was also melted off so bare wire was exposed. the original bulb also had a burnt spot where the connector attaches. | |||
| 11/14/2011 | 48000 | ||
| Driver side low beam headlight bulb went out. purchased bulb to replace myself, but discovered harness was burnt. i then took to shop to have harness replaced. they told me it looked like something that should be a recall and told me to report and keep receipt of cost to replace. now i am concerned about the left bulb and wonder if i should go ahead and pay again to get that replaced for safety precaution. | |||
| 11/19/2011 | 50000 | ||
| The driver side low beam headlight went out. when replacing the light bulb found that the wiring connector was partialy melted and one of the wires was hanging out. the insulation on that wire was also melted off so bare wire was exposed. the original bulb also had a burnt spot where the connector attaches. | |||
| 11/14/2011 | 48000 | ||
| Driver side low beam headlight bulb went out. purchased bulb to replace myself, but discovered harness was burnt. i then took to shop to have harness replaced. they told me it looked like something that should be a recall and told me to report and keep receipt of cost to replace. now i am concerned about the left bulb and wonder if i should go ahead and pay again to get that replaced for safety precaution. | |||
| 10/26/2011 | 60000 | ||
| Wiring harness to passenger side low beam headlight is defective. thought bulb was out but after inspection found the wiring harness plug had completely melted where plugged into bulb. one wire was just hanging and could see burn marks where it had been arcing as it bounced around. could definitely have caused much bigger problems than driving with one headlight i.e. fire, shorting whole electrical system, and on and on. this is a very big safety concern. these were the oem headlights not aftermarket bulbs that pull more current so should not have melted the harness plug. | |||
| 10/17/2011 | 38000 | ||
| At approximately 38,000 miles on our acadia, the passenger headlight appeared to fail. upon reconnecting the headlight, i found it would work intermittently. upon further inspection, i found the wiring connector to the low beam bulb to be melted and cracked. this appears to be a very common problem as i am a member of an online community at www.acadiaforum.net. many owners have reported this same issue and it is also a common issue with sister vehicle saturn outlook. as these bulbs can fail at any time i think it would be in the best interests of the consumer to have these wiring harnesses replaced either in a recall, or a tsb. what would happen if the bulbs failed at night while negotiating a curve? replacing the harness is a huge expense to the owner if their vehicle is no longer covered under warranty. this is a substandard part and a huge safety hazard. please help. | |||
| 10/26/2011 | 60000 | ||
| Wiring harness to passenger side low beam headlight is defective. thought bulb was out but after inspection found the wiring harness plug had completely melted where plugged into bulb. one wire was just hanging and could see burn marks where it had been arcing as it bounced around. could definitely have caused much bigger problems than driving with one headlight i.e. fire, shorting whole electrical system, and on and on. this is a very big safety concern. these were the oem headlights not aftermarket bulbs that pull more current so should not have melted the harness plug. | |||
| 10/17/2011 | 38000 | ||
| At approximately 38,000 miles on our acadia, the passenger headlight appeared to fail. upon reconnecting the headlight, i found it would work intermittently. upon further inspection, i found the wiring connector to the low beam bulb to be melted and cracked. this appears to be a very common problem as i am a member of an online community at www.acadiaforum.net. many owners have reported this same issue and it is also a common issue with sister vehicle saturn outlook. as these bulbs can fail at any time i think it would be in the best interests of the consumer to have these wiring harnesses replaced either in a recall, or a tsb. what would happen if the bulbs failed at night while negotiating a curve? replacing the harness is a huge expense to the owner if their vehicle is no longer covered under warranty. this is a substandard part and a huge safety hazard. please help. | |||
| 08/23/2011 | 43578 | ||
| Exterior lighting- drivers side headlight not functioning. found burnt wiring harness and connector. | |||
| 04/07/2011 | 39563 | ||
| Drivers side headlight not functioning. found burnt wiring harness and connector | |||