Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| PI-0029B | 06/01/2010 | 10036513 | Buick/chevrolet/gmc/saturn: squeak, moan or rub type noise when turning steering wheel at slow speeds. noise may be due to insufficient grease in the pinion shaft seal. *pe | 03/25/2011 | |
| PI-0097A | 07/01/2010 | PI-0097C | 10036514 | Gmc/saturn/buick/chevrolet: intermittent no crank/no start; security light on; antilock brake system (abs) warning light on; stabilitrak indicator light on/service stabilitrak message displayed in dic; increased steering effort. *pe u | 03/25/2011 |
| PI-0097A | 06/01/2010 | 10036514 | Gmc/saturn/buck/chevrolet: intermittent no crank/no start; security light on; antilock brake system (abs) warning light on; stabilitrak indicator light on/service stabilitrak message displayed in dic; increased steering effort. | 03/25/2011 | |
| PI-0097A | 06/01/2010 | PI-0097B | 10036514 | Gmc/saturn/buck/chevrolet: intermittent no crank/no start; security light on; antilock brake system (abs) warning light on; stabilitrak indicator light on/service stabilitrak message displayed in dic; increased steering effort. *pe up | 03/25/2011 |
| PIT-4764A | 04/01/2009 | 10030208 | Buick/gmc/saturn: intermittent stiff steering after driving through a puddle of water. this may be caused by water splashing onto the drive belt and causing the belt to slip on the pulleys. *pe | 08/19/2009 | |
| STEERING - COLUMN | |||||
| PI-0029B | 06/01/2010 | 10036513 | Buick/chevrolet/gmc/saturn: squeak, moan or rub type noise when turning steering wheel at slow speeds. noise may be due to insufficient grease in the pinion shaft seal. *pe | 03/25/2011 | |
| PIT-4632A | 02/01/2010 | 10033365 | Gmc/chevrolet/saturn/buick: click or clunk noise from the steering column when turning. can be duplicated by turning the steering wheel back and forth. maybe caused by a loose rivet on the lower steering column support bearing cap. *pe | 08/16/2010 | |
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||||
| SB-06-02-32-013B | 08/01/2009 | 10032462 | Saab/hummer/gm: diagnostic tips/recommendations when power steering pump replacement is necessary. analysis of returned power steering (ps) pumps that had been replaced for noise, no power assist, no or low pressure and leaking conditio | 03/26/2010 | |
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||||
| SB-10-02-32-002A | 12/01/2010 | 10037823 | Ready | 06/06/2011 | |
| SB-10-02-32-002A | 12/01/2010 | 10037823 | Gm: there is a whine or moan noise when making turns in slow speed. it is likely a power steering fluid problem. *rm | 06/06/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 02/18/2013 | 43500 | ||
| Driving on sr at approx. 65mph when check engine light comes on and engine power reduced is displayed. car slows dramatically and eventually comes to a stop. power steering is also lost concurrently. after swerving into opposite lane, i managed to get car off to the side of road. car was towed to dealership (courtesy gm roadside assistance). fuel pressure sensor was replaced after finding the sensor intermittantly shorting and causing the low pressure condition. the power steering assembly was also leaking. the steering gear was replaced and flushed. exactly one week later while driving on the same sr at approx. 55mph, the check engine light came on and engine power reduced is displayed. car slows dramatically and comes to a stop. however, this time i was able to steer car off the side of the road with no problem. heavy smoke was also coming from the exhaust and the car smelled unusual on the interior. after waiting 3 hours for a tow (gm roadside assistance), the car was towed to the dealership. two fuel injectors were found leaking (# 1 and 3) and were replaced. fuel injectors 2, 4, 5, and 6 were rebuilt. this same vehicle had two fuel injectors (#3 and 5) replaced in august 2011 when this same chain of events occurred (previously reported). i am concerned as to why fuel injectors in this vehicle continue to fail causing the engine to flood with fuel. the safety concern is the vehicle will decelerate and stop with no warning which could cause a fatality if i were on a interstate with little to no shoulder. | |||
| 12/12/2012 | 67000 | 1 | |
| When trying to steer the vehicle below 5 mph's (engine below 1200 rpm), the steering wheel will lock up and is very hard to steer. my wife had this happen to her the first when she was pulling into our driveway (thankfully it did not happen in the city). she told me about it, so i then took it to town shopping. it took a while before it happened to me, but finally it did when i was making a tight right hand turn into a menards parking lot. i started the turn and notice instantly that i had no steering. i almost hit another car because i was not able to steer sharp enough or fast enough for the right hand turn. after that, i got in the parking lot and did a little testing. i figured out that the steering was locked, and if the engine was revved over 1200 engine rpm, the steering would come back slightly. after several tries, it did come back. don't know if i can trust it to work all the time??? it appears the problem is worse after the car has been run for a while. with cold temps it works until the steering system warms., then problem is random. scary!!! feels like there is a flow control valve maybe that is in pump, and when it sticks open, the steering is lost at idle speeds. not a good deal... *tr | |||
| 12/12/2012 | 67000 | ||
| When trying to steer the vechile below 5 mph's (engine below 1200 rpm), the steering wheel will lock up and is very hard to steer. my wife had this happen to her the first when she was pulling into our diriveway (thankfully it did not happen in the city). she told me about it, so i then took it to town shopping. it took a while before it happened to me, but finally it did when i was making a tight right hand turn into a menards parking lot. i started the turn and notice instantly that i had no steering. i almost hit another car because i was not able to steer sharp enough or fast enough for the right hand turn. after that, i got in the parking lot and did a little testing. i figured out that the steering was locked, and if the engine was reved over 1200 engine rpm, the steering would come back slightly. after several try's, it did come back. dont know if i can trust it to work all the time??? it appears the problem is worse after the car has been run for a while. with cold temps it works until the steering system warms., then problem is random. scarey!!! feels like there is a flow control valve maybe that is in pump, and when it sticks open, the steering is lost at idle speeds. not a good deal... | |||
| 10/19/2012 | 79000 | 1 | |
| I was driving slow and when i went to turn the steering was extremely tight. i had told the dealership where i bought it from, from the date of purchase that something was wrong. finally took it in on 10/19/2012 and was told it was the powersteering pump. it's over $400 to get fixed and i don't have it right now. *tr | |||
| 10/19/2012 | 79000 | ||
| I was driving slow and when i went to turn the steering was extremely tight. i had told the dealership where i bought it from, from the date of purchase that something was wrong. finally took it in on 10/19/2012 and was told it was the powersteering pump. it's over $400 to get fixed and i don't have it right now. | |||
| 07/06/2012 | 43100 | 1 | |
| I had just picked up my car from having the a/c compressor and condensor replaced and i was doing a u turn into a gas station when the power steering went out. i had to manually turn the wheel. with my two children in the back i almost went into a ditch. i immediately called the dealership and took it in for them to look at. they told me that the power steering gear assembly was leaking and needed to be replaced. they found that when the ves valve was commanded shut, the valve would not re-open. the rack was also leaking on the left side. they replaced the gear assembly, set toe and flushed the system. this is a serious safety concern and should be looked into for a recall. *tr | |||
| 07/06/2012 | 43100 | ||
| I had just picked up my car from having the a/c compressor and condensor replaced and i was doing a u turn into a gas station when the power steering went out. i had to manually turn the wheel. with my two children in the back i almost went into a ditch. i immediately called the dealership and took it in for them to look at. they told me that the power steering gear assembly was leaking and needed to be replaced. they found that when the ves valve was commanded shut, the valve would not re-open. the rack was also leaking on the left side. they replaced the gear assembly, set toe and flushed the system. this is a serious safety concern and should be looked into for a recall. | |||
| 06/13/2012 | 56258 | ||
| I was in the middle of a turn when vehicle got very hard to control as i was finishing my turn power steering pump started working again and i almost side swiped another vehicle due to the force i had to apply to the steering wheel when pump quit working. took vehicle to dealer and they said power steering pump was leaking and that there has been multiple accounts of this happening in gmc. they did state it was a mechanical failure in the power steering issue of the vehicle but no recall has been issued as if yet. any help with this problem would be greatly appreciated. i see this as a very unsafe condition of the vehicle that should be looked at closely upon gmc's behalf | |||
| 04/08/2012 | 65500 | ||
| The power steering randomly fails at low speeds. this has created several hazardous situations while making left hand turns with oncoming traffic and right hand turns at intersections with waiting traffic on the adjacent street. the car was repaired at a local shop by replacing the power steering pump. i was told this is a common problem and the new pump is a more robust design. the cost for the out-of-warrany repair was about $850. | |||
| 04/01/2011 | 43000 | ||
| Tl- the contact owns a 2009 gmc acadia. while driving approximately 5 mph, the contact heard a squeaking sound coming from the steering. the vehicle was taken to the dealer for diagnostics. the technician stated to the contact that the rack and pinion would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 43,000. kmj | |||
| 04/01/2011 | 43000 | ||
| Tl- the contact owns a 2009 gmc acadia. while driving at approximately 5 mph the contact heard a squeaking sound coming from the steering. the vehicle was taken to the dealer for diagnostic. the technician stated the rack and pinion would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 43,000. ds | |||
| 10/19/2011 | 75000 | ||
| As per dealer suv needs a new steering rack and a new steering pump, seatbelt retractor not functioning so airbag not working-to fix items approx $2000 this is a 2009 with 75000 miles and should not need this type of repair | |||
| 07/01/2011 | 40000 | ||
| Power steering went in vehicle going around a turn. almost hit a tree. complained to gmc about the danger and they did nothing. i have two small children and bought this for safety. i do not feel safe in this vehicle anymore! this has happened to several other 2009 acadia owners as well. gmc knows about it, but has not recalled the vehicle or let people know the dangers of this. | |||
| 05/20/2011 | 32488 | ||
| 2009 gmc acadia; steering rack failure. this is the third failure since taking delivery of the vehicle in january 2009. dealer will repair under warranty however, the replacement parts are clearly not fixing the problem. possible loss of vehicle control when the rack fails completely and suddenly. more often, the rack will leak internally giving owner time to repair. nhtsa needs to investigate as the cars affected are numerous. they include the acadia, the saturn outlook, buick enclave and a similar chevrolet model (lambda chassis) that utilizes the same component. additionally, what happens to consumers once the warranty expires and the repeated failure occurs once again? this is my third failure in only 32,500 miles. | |||
| 04/03/2011 | 42845 | ||
| Power steering stopped working while turning at red light if you rev up engine you can turn at idle no power steering pump jerks and spits fluid out ordered new pump call gm they say they know but its not there problem when are going to fix there problem when some one gets killed this vehicle only has 43000 on it | |||
| 02/10/2011 | 46000 | ||
| I own a 2009 gmc acadia fwd slt-1, the vehicle was purchased new. we had minor issues with the vehicle and until recently, were very satisfied with the build quality, performance, and the vehicle overall. while en-route to pick up our kids, the power steering appeared stiff. there was no power assist of the steering at low / idle engine speeds, which made slow maneuvering extremely difficult, if not impossible. the performance of the power steering became worse and worse, to the point where my wife felt unsafe driving the vehicle. she was uncomfortable turning at intersections, and maneuvering in slow-speed conditions such as parking lots. we immediately scheduled a service appointment with our local dealership. the service team advised us that the steering pump needed to be replaced. the dealership declined to repair the vehicle at their cost because it was no longer under warranty. the vehicle was purchased on 9/30/2008; it is only two and half years new with 46,491 miles. it is disappointing that the vehicle would require such a repair. you may or may not be aware that this defect with the power steering pump is being reported by many acadia owners. in addition, there is an issue with the steering rack that was documented in a service bulletin. we informed the service area of the unusual noises but they stated that there is no clear connection with this repair. at this time, they recommended replacing the steering pump at a cost of $522.16. this is clearly a design/manufacturing part issue; gm should publish a service alert to warn owners of this known issue that can lead to serious injury if failure occurs. | |||