Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| 3928 | 3928A | 10020914 | Bind or shudder on turns. *kb | 01/29/2007 | |
| 050235006 | 08/01/2005 | 10017371 | Hiss/rush noise from steering (strg) column area. *tt | 11/04/2005 | |
| 040232001 | 08/01/2007 | 040232001C | 10012694 | Release of steering gear stub shaft bearing kit for service. *tt updated 08-15-07. *kb updated 10/09/07. *nj | 03/10/2005 |
| 3274 | 10011719 | Installation of a power steering hose to a new steering gear. *eh | 01/31/2005 | ||
| 030235006 | 12/01/2004 | 10005165 | Revised steering wheel replacement procedure. *tt | 02/10/2004 | |
| 020235006A | 03/01/2003 | 020235006 | 10001270 | Squeak, rub / scrub type noise in steering column. *tt | 04/25/2003 |
| STEERING - COLUMN | |||||
| 020535006 | 10/01/2002 | 10000175 | Squeak noise in steering column. *tt | 02/14/2003 | |
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||||
| SB-06-02-32-013B | 08/01/2009 | 10032462 | Saab/hummer/gm: diagnostic tips/recommendations when power steering pump replacement is necessary. analysis of returned power steering (ps) pumps that had been replaced for noise, no power assist, no or low pressure and leaking conditio | 03/26/2010 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STEERING | ||||||
| PE02036 | GENERAL MOTORS CORP. | 03/18/2002 | 10/03/2002 | PINCHER/CHAFED WIRING | ||
| Allege that the steering column harness may become pinched, chafed, or cut and result in loss of function of certain safety devices. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 08/11/2011 | 138125 | ||
| Failure of power steering rack - no prior symptoms, major leak occured w/o warning;required replacing power steering rack and hoses - total repair cost - $1464.98 | |||
| 10/19/2005 | 85000 | 1 | 07/23/2005 |
| I filed a complaint on october 19.nr: 10140380. i reported 2 rollover cases with 2 similar cars within 3 month in my family. i found out now that both cars had steering recalls which we have not been aware of. does that mean anything to anybody or does the severe injuries of my wife and daughter mean nothing since they are not dead? i called your agency and was told that i have to wait. ok .i have the car in my home and wait. *jb | |||
| 10/19/2005 | 85000 | 2 | 07/27/2005 |
| 2002 chevrolet trail blazer on july 18 at about 9:00 am my daughter entered route 3 going east coming from route 601. about 3 miles down the road at a speed of about 45 mph she believed that a animal was running across the street were she tried to avoid a hit. she then reported that the car became unstable and was not controllable at all. she also reported that the car would not brake and she could do nothing she said the car drove like on ice. the car rolled over and landed in the right side of the road in a ditch. we thought ok an accident. insurance took care of it. yesterday october 19 at the nearly same place. 2 miles down on route 3 going east with an 2002 gmc envoy my wife was driving behind a slow moving car and she wanted to pass when she saw a car in the left lane coming fast and she decided to stay in her lane. by doing so the car became unstable she couldn't steer or brake and as she recalled it, the car went to the right rolled over 4 times the roof was pushed in towards the driver seat that when she was taller she would be dead by now. her luck was that she is a short korean women. since i don't believe in coincidence 2 similar cars within 3 month with the same or identical problem i hope somebody will look into that. i will contact gm about this. by the way the airbags in both cases didn't happen. i have pictures from the street and found strange marks going towards the dodge and a mechanical mark on the road going from the street into the ditch. there are no brake marks at all. inside the car is a black beam with about 18 or 20 bolts which i believe is the towing bar from the front of the car. the bolts are all totally ok but there is no marking at the threads at all. not one nut to see. i took pictures of the strange tire marks and stretches on the road the ditch and the car. i called the insurance and asked them for an investigation. the car will not be touched or brought away at that time. *nm | |||
| 4 | |||
| Consumer states while comiing down a hill pcm shorted out. as a result, driver lost all electrical functions. steering wheel got really stiff. brake pedal became hard to press. | |||
| 04/02/2003 | 30000 | 1 | |
| The steering made a squeaking noise while turning. *jb | |||
| 05/02/2002 | 1 | 11/03/2001 | |
| While at stop light with brakes applied, vehicle suddenly surged forward. consumer was unable to stop vehicle, when applying brakes steering wheel locked. it stopped on its own, once it was off the road and on grass. vehicle was towed to dealer.*ak *yd | |||
| 04/06/2001 | 1 | 03/20/2001 | |
| Manufacturer/dealership are not giving a date as to when a repair solution will be available for voluntary recall regarding loss of control/steering. *ak recall number is 01v126, consumer still has not had recall repairs, dealer will not set a date and said repairs could happen in 2 days or 2 years, consumer was told he would have to pay. *slc | |||
| STEERING - HYDRAULIC POWER ASSIST - POWER STEERING FLUID | |||
| 03/01/2003 | 16250 | 5 | 03/08/2002 |
| I am concern about safety defect that exist in my gmc envoy 2002. i own this vehicle since march 2002 (1 year) and it stalled 5 times already when driving. it happend 3 times when i stopped my vihicle at red traffic light and 2 times when breaking to slow down, driving downhill before a curve. this 2 times have scared me so much that i am affraid to use this car again. i drive cars for 28 years and nothing like that has happend to me in my life. engine stops working, all lights go out and there is no control over the car whatsoever. i am happy no one got hurt in those incidents. this car has only 16k miles on it and has been in service numerous times already, including power steering leak - 2 times repaired. i do not think driving this car is safe and for that reason i cannot use it anymore. | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 02/22/2006 | 1 | ||
| The power steering unit went out on my gmc envoy. yes, my car is out of warranty,but do not feel this should of occurred. in discussing with service mgr. of selling dealer he advised they have had similar failures. *nm | |||
| 1 | 01/01/2002 | ||
| When the car had 4500 miles, the engine stopped running when i was driving at 40 mph -- there were no warning signs or other problems beforehand. the car would not restart immediately - nothing happened when i turned the key -- then, after 45 minutes it started but the engine was very noisy and power to accelerate was very poor. the dealer fixed the noisy engine by recalibrating the pcm but they said no fault codes were registered in the car's computer so they can't figure out why the car stalled. i advised them about nhtsa recall campaign # 02v121000 fuel:fuel filter line where the symptoms were very similar to mine. they said there was no gm recall and there was no problem with my fuel filter fitting. the stall occured on 5/14/02 and i have driven 600 miles since then without incident. i called the gmc # listed in the recall notice on 5/24/02 and they said no recalls applied to my car (which was mfg'd in 9/01) and they had no knowledge of the nhtsa recall campaign # 02v121000. i'm concerned that whatever caused my car to stall while driving will reoccur and it is dangerous trying to pull over across traffic lanes to the shoulder without engine power or power steering.*ak | |||
| 10/02/2001 | 10/01/2001 | ||
| Mirrors problem - the outside mirrors emit a disturbing whistling noise when exceeding 45 mph. it appears that the seems of the outside casing are causing the noise. dealer says gm has no solution to problem. steering problem - a grunt/crunch noise emits from the passenger front wheelwell when taking sharp left turns. no problems with right turns. dealer has been notified. | |||
| 10/12/2001 | |||
| Recall 01v126000; while driving 60-65 mph consumer lost control of vehicle, hit concrete median, and vehicle bounced off median and hit right guardrail. also, vehicle caught on fire, fire department put out fire. vehicle was totalled. front lower control arm was broken, consumer has parts for inspection, part of break was clean, the other part rusted through. consumer called gmc about recall on this part, was told this vehicle was not affected. due to vin. *ak | |||
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||
| 12/26/2003 | 41025 | 1 | 06/27/2001 |
| Outer tie rod ends so badly worn out that the vehicle could not travel in a straight line. also had to replace tires.*ak | |||
| STEERING - RACK AND PINION - RACK | |||
| 08/09/2001 | 1 | 05/25/2001 | |
| Power steering rack failed at highway speeds, making it difficult to steer vehicle. dealer has inspected vehicle and determined that steering rack would need to be replaced.*ak there was a loud noise due to no fluid in the power steering reservoir. rear differential leaks. driver side front and rear doors rattle and flew over large bumps. interior courtesy lights do not come on when passenger side door is open. *slc | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 08/26/2011 | |||
| Rear suspension from factory is a airbag system. i found the rear of my car one day dropped to the floor. i drove it to the dealer and found myself not being able to go the speed limit cause driving the vehicle dropped was causing a lot of bouncing around. i was told by the dealer this is not a recall so i would have to pay out of pocket. this is a engineering problem not a service call. | |||
| 03/02/2002 | 10/01/2001 | ||
| We purchased new vehicle october 2001 and within 4 months began experiencing problems beginning with a noise within the steering wheel. dealer technician replaced defective airbag module. the next month, my new envoy has been to the dealer 4 times for the same problem of 1) wind and/or whistling noise at speeds above 45mph, 2) vibration noise coming from transmission when vehicle reaches 3rd gear , 3) when vehicle has reached 3rd gear and previous noise begins, there is also a vibration felt in the acceleration pedal. on the first trip to dealer for these problems, technician only agreed with the wind noise. discovered the front side mirrors were the cause. replaced both mirrors---problem still exists, however, he can't hear them. explained it was the nature of the vehicle. he also repaired the weatherstripping which had fallen off the right rear door. he advised that he did not hear any noise in the transmission area or in the gas pedal. we took to another dealer who had a technician test drive the vehicle and advised that there was both a noise in the area of transmission and a vibration in the gas pedal. returned to the dealer who originally was doing repair work and had him ride with me. at this time, he heard the noise i was complaining about and advised that it was coming from the heat shield at the catalytic converter. made an appointment for repairs, picked up the vehicle and later the same day, the noise returned. took vehicle back, technician said he didn't hear any more noises. waited 2 weeks, made another appointment to return vehicle for right rear door rattling , and heat shield noise which had become non stop. at this time, they replaced the weatherstripping on the door and again adjusted heat shield by making a cushion so that it would not vibrate against the exhaust manifold. this did not resolve the problem, as it still vibrates so as i can still feel stress through the gas pedal on the transmission when reaching speed.* | |||
| 01/31/2002 | 0 | ||
| While consumer's wife was driving steering rod came off from steering wheel,causing wheel to not steer. wheel was just flopping around. also, consumer had a brand new motor put into vehicle, and was told that while repair was done steering was not touched at all.*ak | |||