Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| DIGITAL INSTRUMENT PANEL | |||||
| 4486 | 10022914 | One of the following concerns when programming the mileage or the hours into an exchange instrument panel cluster that is received from an electronic service center (esc). *nj | 10/04/2007 | ||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| DIGITAL INSTRUMENT PANEL | |||
| 02/21/2009 | 31894 | ||
| Tl*the contact owns a 2004 gmc envoy. the speed gauge intermittently failed to work properly. the temperature and gas gauge also malfunctioned. the contact notified the manufacturer and was not offered any assistance. the manufacturer does not sell the parts for the vehicle and has purchase the parts from another distributor. the dealer informed him that he would have to go to another city to have his vehicle repaired. the vin was not available. the failure mileage was 31894. the current mileage was 32,000. | |||
| 10/21/2008 | 40000 | ||
| Tl*the contact owns a 2004 gmc envoy. while driving approximately 45 mph, the speedometer displayed an inaccurate reading regardless of the speed being traveled. in addition, the fuel gauge indicator displayed empty fuel regardless of how much fuel was in the vehicle. the vehicle was taken to an independent mechanic for inspection. the technician recommended that the vehicle be taken to an authorized dealer to be repaired. the vehicle has not been repaired at this time. the failure mileage was 40,000. the current mileage was 78,000. the vin was unavailable. | |||
| 10/01/2009 | 70000 | 1 | |
| The cluster gauge on my 2004 gmc envoy has gone completely out. i did some research online and have found this is a major issue with all envoys made during 2004/2005 yet to recall has been issued. at first it was sporadic but eventually, all of the gauges went completely out. *tr | |||
| 02/09/2009 | 50000 | ||
| Tl*the contact owns a 2004 gmc envoy. the contact observed while driving the speedometer displayed an inaccurate reading regardless of the speed being traveled. in addition, there was a malfunction with the headlights remaining on when deactivated. the failure occurred intermittent. the fan clutch failed unexpectedly. the vehicle was taken to an independent mechanic for inspection. the fan clutch was replaced. the contact had concern of the safety risk involved. the failure mileage was 50,000. the current mileage was 57,000. | |||
| 12/27/2009 | 72300 | 1 | |
| Speedometer started acting inconsistent and then fixed itself the last week of december 2009. at that time it would not drop below 20mph. after seemingly being ok, the first week of jan. 2010, the speedometer jumped to 80mph and hung there and pegged out at 120mph when driven. i made appt. with gmac in winston salem, nc and was told the entire instrument cluster would have to be replaced @ $600+. panel has been ordered and to be installed end of week. now i see that there has been a letter sent out by gmac that i never received, to replace this cluster if less than 70,000 miles. i now have a little less than 73,000 miles. apparently this has been a major problem??? *tr | |||
| 12/05/2009 | 53134 | 1 | |
| The instrument panel cluster on my gmc envoy 2004 is defective as it is on a multitude of other gm models between 2003 and 2005. one of the consequences is that the speedometer will not work or will report a faulty reading while operating the vehicle. this is an unsafe driving condition and for some reason gm has not yet issued a recall on this ipc problem for gmc envoys of the year 2004 even though other years of this model and other models of gm vehicles have been recalled for this exact issue. please help gm do the right thing by it's envoy owners. we have certainly bailed them out enough. there is another potentially deadly consequence of this issue. if one were to be driving the vehicle at 60mph using cruise control and the speedometer were to all of a sudden peg itself to 20mph, there would be a sudden and abrupt acceleration as the computer in the car attempted to regain 60mph even though the vehicle was already at that speed. thank you for your time and attention to this dangerous speed control issue. matt dye *tr | |||
| 05/24/2009 | 45000 | 1 | |
| My vehicle's instrument cluster fails on a regular basis after checking into the situation with gm dealers there is a recall on the sierra's and yukons which have the same cluster as my vehicle but gm refuses to stand behind the defect on the envoys. parts have not been replaced yet on my vehicle hoping that gm will wake up and realize this is a common problem on the envoys and that it requires attention. the issue occurs on a regular basis normally several times per month, after a few days the cluster will reset and work as normal but has been very frustrating to deal with. when problem occurs i have to use my gps navigator to tell what speed i am traveling. the cost of the replacement is approx. $650.00. *tr | |||
| 08/06/2009 | 56000 | 1 | |
| Faulty speedometer in 2004 gmc envoy, bad steeper motors in all 6 gauges. speedometer inaccurate, will go past 120mph, will affect tach eventually, all gauges will go bad. the problem is faulty steeper motors gm was supplied these by delphi electronics. gm won a class action suit, why no relief to envoy owners? this affects all 2003-2004 envoys, they were included in the original service bulletin then removed? why no recall on these items gm is aware of this but as of today no action has been taken. *tr | |||
| 06/01/2009 | 44386 | 2 | 09/01/2008 |
| Tl*the contact owns a 2004 gmc envoy. the contact stated that the speedometer and fuel gauge became inoperable. the dealer estimated that the repair would cost $500 at the contact's expense. on a separate occasion, the vehicle would only shift into first and second gear and would not accelerate over 35 mph. in addition, the rpms would rev higher than normal and the vehicle would hesitate when attempting to pick up speed. the contact heard a loud humming noise under the hood when attempting to accelerate. the dealer stated that a new transmission was needed. the repair would cost over $2,000. an independent mechanic stated that he could rebuild the transmission. the vehicle has not been repaired. the failure mileage was 44,386 updated 07/28/09 *bf the transmission failed at 58,000 miles. updated 07/31/09.*jb | |||
| 01/25/2009 | 75000 | ||
| Tl*the contact owns a 2004 gmc envoy. the contact stated that the speedometer suddenly stopped working. she called the dealer and was informed that the instrument cluster needed to be repaired. the dealer also stated that they would not be responsible for the repairs. through online research, the contact discovered that numerous people were experiencing the same failure. the vehicle has not yet been repaired; however, the contact believes that the failure was due to a manufacturer defect and a recall should be issued. she is unable to determine how fast she is driving. the failure mileage was 75,000 and current mileage was 84,000. | |||
| 06/21/2009 | 49000 | 1 | |
| My 2004 gmc envoy speedometer stopped working properly. there was no fore-warning. if i'm on the highway going 60 mph, it reads i'm goin 25 mph. the needle falls below 0 when idling. i've called a gmc dealer and they said there is no recall for this although i've read many exact complaints online. *tr | |||
| 03/14/2009 | 1 | ||
| I own a 2004 gmc envoy and the speedometer has stopped working correctly. it is very erratic and goes anywhere between 10-100 miles over the speed i am traveling. i've been stopped twice for speeding and received a fine for $170.00. gms states it is not a safety issue, i disagree! when i was stopped i tried explaining to the police officer what was wrong, however he didn't want to her it. *tr | |||
| 12/12/2008 | 47000 | 1 | |
| My rpm gauge is not working. my speedometer works when using in stop and go mode or city driving. but when i am on a trip my speedometer will quit working accurately. it will reflect a much lower speed than i am going. my cruise control is often engaged when the speedometer stops working. but the rpm gauge no longer works at any time. i talked to someone at the chevrolet dealership and they said that the symptoms that i describe are very similar to the 2003/04 chevys that do have a recall. i have not taken any steps yet to fix. i was told that it would be $95 for a diagnostic service and that most likely it would cost $550 to fix (based on what they know about the chevys that are on recall). *tr | |||
| 04/14/2009 | 45000 | 1 | |
| Speedometer does not work at times. sometimes it will just stay at 0, others it will be at various speeds even while in park. *tr | |||
| 02/20/2009 | 61000 | 1 | |
| Speedometer quit working on my 2006 gmc envoy. *tr | |||
| 02/05/2009 | 87000 | 1 | |
| The tachometer would quit working but it happened only a couple of times in jan 2008 & again in june 2008 and when we turned the car off and started it the next time it seemed to be fine as if it needed reset. in jan of 2009 the speedometer began to fail at first occasionally then all the time at the same time the tachometer sporadically failed. so we took it to the dealership and had them replace the instrument cluster in the dash (they kept the old part) and gm refused to help with the problem sitting the mileage on the vehicle at the time of the repair. *tr | |||
| 08/20/2008 | 48000 | 1 | |
| The speedometer has a malfunction that will make the speedometer read very erratic, at a steady speed the speedometer has been all the way over to the 120 mph and on other days it will stay a zero. this problem occurs frequently, not everyday but i would say atleast once every 2 weeks. i believe there could be grave consequences., you have absolutely no idea how fast or slow you are actually going, especially if there are no cars traveling the same direction as you. i will attempt to repair this item myself since the dealer says it can cost $300-$700 to fix. *tr | |||
| 01/01/1901 | 1 | ||
| Ltr from senator cardin on behalf of constituent re problems with his 2004 gmc envoy. *nj the speedometer and tachometer stopped working. the consumer stated it was impossible to determine the speed he was traveling. *jb | |||
| 12/10/2008 | 73500 | 1 | |
| Speedometer failed. at first it did not correctly reflect vehicle speed, then fluctuated rapidly over the course of several days, and finally failed completely. *tr | |||
| 01/03/2007 | 20000 | 1 | |
| Speedometer on my 2004 gmv envoy behaves erratically and does not work. when starting up auto speedometer could be at zero or up to 100 or continues to not function at all. needless to say i have no ideal at exactly what speed i am traveling. i have read on the web that many others have this same complaint. i would think this should be a safety issue and should be reason for a recall. *tr | |||
| 02/07/2007 | 61500 | 1 | |
| Speedometer stopped working. *tr | |||
| 07/11/2008 | 63000 | 1 | |
| Speedometer quit working properly on friday, july 11. by monday morning, it was back to normal. *tr | |||
| 04/15/2008 | 44000 | 1 | |
| My speedometer gets stuck and does not function at times. although no harm has been caused, it is a concern that i've seen many others file complaints on. *tr | |||
| 09/01/2007 | 45000 | 20 | 05/04/2007 |
| The speedometer on my 2004 gmc envoy does not work properly. it will sometimes show that the vehicle is going a certain mph while the vehicle is in park. example: vehicle is in park. speedometer shows 34 mph. when driving, the speedometer bases it's speed off of 34 mph being at 0 and actual speed is 34mph higher than what i am actually going. also, vehicle speedometer will sometimes get stuck past 120mph because of the needle being at a certain speed when the vehicle is not even moving. *tr | |||
| 04/20/2008 | 1 | 10/19/2007 | |
| The fuel gauge on my 2004 gmc envoy is not working. *tr | |||
| 01/01/2007 | 42000 | 100 | 11/01/2003 |
| The mph and rpm gauges not working. needle would not go down to zero. would get stuck in one mph and continue to increase from there. was able to get it down to zero in 5mph increments by starting and shutting down the engine, but then after driving it would stick at 40 and up. thought it was strange that my other 2004 chevy truck received a recall letter for the exact problem my gmc was having. had to pay out of pocket to replace dash board cluster(over $500.00). i needed to know the speed i was driving. very dangerous situation. *tr | |||
| 01/09/2007 | 60000 | 100 | |
| The speedometer and tachometer are not working and the check engine light is coming on. *tr | |||
| 03/05/2008 | 26500 | 5 | 02/05/2004 |
| Tl*the contact owns a 2004 gmc envoy. while driving 40 mph, the speedometer sporadically failed and displayed inaccurate readings. the contact is in the process of having the vehicle inspected. he called the manufacturer and is awaiting their response. the powertrain was unknown. the failure and current mileages were 26,500. | |||
| 11/29/2007 | 52341 | 4 | 07/26/2004 |
| Speedometer reads erratically. *tr | |||
| 12/15/2007 | 1 | 09/10/2005 | |
| Speedometer has stopped working properly. most of the time it is stuck above 120 mph. it never shows the correct speed the vehicle is going. *tr | |||
| 10/28/2002 | 1 | ||
| I own a 2004 gmc envoy and i like others have a speedometer that has failed also....and the tachometer has also failed...sometimes the speedometer shows the speed but it is not the correct one...as i was on the freeway and it showed i was going 10mph....other times it just sits on 0.... *tr | |||
| 03/12/2007 | 67196 | 10 | 03/31/2004 |
| Speedometer registered improper speed when traveling on highway, would stick at various speeds when stopped. has completely stop working. *tr | |||
| 12/20/2007 | 1 | 05/22/2007 | |
| My speedometer started going back and forth, then eventually would stick at a number. it would seem to work at one point and then go back and forth again. going through town, it shows 120 mph at most times. went to gm dealer, put new sensor on it, did not fix problem. now have ordered a new cluster. not sure if any of the other gauges work correctly. this is going to cost over $450.00 and from what i have read, hundreds of this year envoy have this same problem. our part was backordered, so that means there is a high volume requesting this same part. it should have been recalled a long time ago!!! *tr | |||
| 02/01/2008 | 50 | 09/05/2005 | |
| The headlights and dashlights flicker from bright to dim while driving and when braking. it's a dangerous situation to have other drivers as well as myself distracted by the constant flickering, but research seems to indicate that there is no fix for the problem and an overall lack of concern from gmc. *tr | |||
| 01/28/2008 | 36100 | 1 | 12/21/2004 |
| I have a 2004 gmc envoy. the speedometer and instrument display console went bad on it yesterday (01/28/08) randomly. gmc acknowledges this problem with a recall with other gmc suv's, but not the envoy's. service shops also admit the envoy's have this same problem and don't understand why gmc will not include the envoy as part of the recall. now, i am being asked to pay for costly repair. *cn | |||
| 01/27/2008 | 1 | ||
| I started my 2004 gmc envoy and the speedometer was not working. when i started it, it went to 60 without even moving. sometimes it stays at a speed no mater how fast or slow i go. if i am on a residential street, it says i am going 100. also the clock just changed by it self. it went three hours behind. i have not repaired anything yet. i would like gmc to repair my vehicle at no cost because i know there was a gm recall for speedometers not that long ago. *tr | |||
| 01/19/2008 | 49105 | 1 | 06/28/2007 |
| The speedometer is sticking or not moving at all. this a very unsafe condition and should be recalled asap. *tr | |||
| 01/15/2008 | 67128 | 3 | 03/15/2007 |
| 2004 gmc envoy instrument panel has inoperative speedometer, tachometer, and fuel gauge. vehicle has 67,000 miles on it. *tr | |||
| 12/20/2007 | 72001 | 1 | 07/03/2004 |
| Speedometer erratic; showing wrong speed almost all the time. 1000s of reports of this on internet in gm and chevrolet suvs of the same type. i have 2004 envoy xl and this cost me around $600. this is a defect and needs a recall. i believe this same part is used on many of the gm and chevrolet vehicles as there are even outside businesses who now fix this problem since there have been so many cases in gms. please note that not all of the complaints are in the vehicle speed section but some are instrument panel section. there have been some recalls for some models but not my model. if it is truly the same part then why isn't my model included? *tr | |||
| 01/04/2008 | 53800 | 4 | 12/30/2003 |
| Trouble with instrument panel 1. tachometer not working for 1 1/2 years. 2. fuel gage not working right for over 1 year. 3. oil pressure gage went out not working at all 3 weeks ago. ( biggest danger ) 4. speedometer went out as of january 4, 2008 not working at all for one day. it is now working but showing wrong speeds. could have accident because of wrong reading. i have found out the gmc has some recalls on the instrument panels. as of today 01/06/2008 no recalls for the following years. 2003-2008 gmc envoy this is a inferior instrument panel and a danger to the public. my 2004 gmc envoy should be on recall. hope you can help. number of failures 4. thank you thomas f. thompson p.s. under select complaint types. you have 4 listed to chose from. i am using ( vehicle ) my 1st problem started at 38,000 miles and my last at 54,000 miles. speedometer not working right. *tr | |||
| 12/15/2007 | 89000 | 1 | 05/10/2006 |
| 2004 gmc envoy xuv faulty speedometer, the speedometer reads false reading, traveling on highway doing what i thought was 55 and i was pulled over for doing 72 miles in a 55 zone. *tr | |||
| 11/01/2007 | 1 | 04/07/2004 | |
| On 11/01/07 i noticed the speedometer acting erratic; it would stay on 10 to 20 mph. when i knew i was going faster. at other times it would creep up to 75 or 80 mph. and not go down when i slow down. occasionally it would work fine. this went on about 3 weeks and i thought it might correct itself. it finally stopped working altogether coming to rest above 120 mph. on 12/07/07 i took my vehicle to the dealership. they said they would have to replace the whole interment panel at a cost of around $470.00. they also said if i didn't have over 60,000 miles on my car it would have been covered under the warranty. i had 62,492 miles on the day i took the car to the dealer. *tr | |||
| 10/23/2004 | 17000 | 6 | 08/17/2004 |
| Since car is new we continue to have melting issue with wiring and harness behind radio rack and areas that are affected in this instrument cluster. this has happened so many times gmc has extended the warranty on car to cover all of the car. it is again causing a problem, lights out on cluster, lighter inop, heater and a/c fans not always working. *tr | |||
| 10/01/2007 | 1 | ||
| I just bought a used 04 gmc envoy with 30,000 miles on it. now about a month after i bought it i'm having problems with the speedometer. sometimes it works sometimes it doesn't. when it does not work it reads to high or two low. i can be driving down the road at 65 and it will drop below 0. or i can be stopped at a light and it shows 40. a quick search on the web shows thousands of people with the same problem. i feel gm and gmc should have to do a recall on this as it could be a life and safety item. for example one could slow to the recommend speed for a curve or a turn. if the speedometer is reading two low then the person would be traveling two fast for the turn. i see also where a class action law suit is in the works on this. *tr | |||
| 03/01/2005 | 100 | ||
| Tachometer and speedometer does not work. tach completely does not work, speedometer is very erratic, stop starts again, off by many mph's. *tr | |||
| 11/15/2006 | 37500 | 999 | 12/15/2003 |
| The problem was first noticed in november of 2006 when i received a speeding ticket, i was not speeding according to my speedometer. the dealership said my speedometer was working properly when in fact it was not. after another stop by police, i took the truck to different dealer and i was told the same thing. i was again stopped on 7/4/2007 for speeding. i removed the gauge cluster and sent it to specmo myself for testing and specmo found the speedometer defective; wire chaffing and servo motor intermittent shorting, they repaired it. *tr | |||
| 02/28/2006 | 32540 | 9999 | 01/31/2005 |
| Vacation to yosemite, the tachometer gets stuck and gives the wrong reading, without any warning. it has been consistently giving me the wrong rpm ever since. i have done nothing to correct the problem. *nm | |||
| 01/19/2007 | 57568 | 1 | 01/22/2005 |
| Speedometer stared moving up and down with the speed of the vehicle but would have a jerky movement now the speedometer no longer resets to zero. at a full stop the speedometer will read from 40 to 70 mph and at speeds a low as 40 mph the speedometer will report speeds up to a 120 mph. this problem does not all the driver to accurately judge the speed of the vehicle. as of this complaint i have not fixed the problem but all indications from other people is that the instrument cluster will have to be replaced or reconditioned. *jb | |||
| 09/15/2006 | 55000 | 50 | 05/15/2006 |
| I purchased a 2004 gmc envoy with approximately 50000 miles on it in may of 2006. about 4 months later, the speedometer started acting slightly erratic, reporting speeds varying by 10-20 mph (i.e. on the highway, keeping up with traffic at 65 mph, the speedometer would report 45 mph or sometimes 80 mph. over the past few weeks, the problem has gotten much worse, with the speedometer reporting 120 mph at highways speeds, and 50 mph at a stop, sometimes not registering any speed at all (o mph). the cruise control has also stopped working, which i am assuming is related to the speedometer malfunction. i searched online, and apparently there are many other gmc owners with the same exact problem. please see link below: http://www.topix.net/forum/autos/chevrolet-tahoe/t2bgkbgi55eknu77c/p1 this is the first gmc car i have purchased and i am dissatisfied with this safety issue. i am a pretty good guess at how fast i am going, however without an accurate speedometer i feel i am taking unnecessary chances. as a realtor, i often have clients in my vehicle and i am concerned for their safety as well. i filed a complaint with gmc, but i was referred to the dealer as there are no current recalls for this problem. the dealer says that this is a $500 fix, and i am concerned as this appears to be a manufacturer defect, based on the number of other consumers with this same issue. i never expected to have an issue this problematic with a vehicle 2 years old. i hope that by reporting this issue, the nhtsa will be able to help me and the other hundreds or thousands of consumers with this safety issue. thank you for your time. | |||