Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| DIGITAL INSTRUMENT PANEL | |||
| 01/21/2010 | 89 | 1 | |
| Hi, i'm a owner of a gmc envoy xl. i have had many problems with the gauges altogether. 1st it was the fuel gauge and then now all the instruments are out. you cant tell how fast your going, if your vehicle is overheating nothing! i have done quiet a bit of research and it looks as if this is a very known issue. its not that its the most costly part to fix but i dont feel the consumer should be responsible if ust about everyone that owns this type of vehicle has the same issue. its also very dangerous not knowing what is going on while your on the road as well thats what the gauges are for. please help!!!! the approx date entered is the date i filed this complaint i have had the issue for well over 6 months now. *tr | |||
| 07/10/2009 | 38000 | ||
| Tl*the contact owns a 2004 gmc envoy xl. the instrument panel malfunctioned and the speedometer displayed the incorrect mileage. the manufacturer was contacted and stated that the repairs would not be covered under the warranty. there were no related recalls. no repairs were made to date. the current and failure mileages were under 38,000. | |||
| 10/18/2008 | 90000 | 1 | |
| My car's speedometer started to give me the wrong speed and eventually just quit and is now stuck on 0. a little while after, the radiator gauge does not work either. it seems that the instrument cluster is slowing going out. we haven't fixed the instrument cluster yet because we have been trying to talk with the dealer and gmc about the problem, but they refused to fix it because we were just one person. *tr | |||
| 10/04/2008 | 48000 | 1 | |
| I have a 2004 gmc envoy that the instrument cluster went bad on and the dealer want $900.00 to repair. on the internet that there are alot of gmc suv's with the same problem. i, as well, have been fighting with gm for replacement of the instrument panel on my 2004 envoy. the car had 48k miles on it when the problem started, but it had 56k when it was taken to the dealership. it was required that i have the problem officially diagnosed, which cost me $85. i was assured that i would get that amount credited toward the fix. scheduled to get yet another update call from gm tomorrow. shortly after i paid out the $85 and sent them my information, i received both an email and a phone call saying sorry, we can't offer any assistance. i called them right back to escalate it further. i'm pushing it as far as i can. the representative told me that there haven't been enough complaints with the envoys yet, although she admitted that there have been a lot, and because of this obvious problem, the cases would be handled on an individual basis at this point. what more proof do we need? *tr | |||
| 01/11/2009 | 64328 | 1 | |
| The speedometer quit working correctly, when i first noticed it my speedometer said i was going 120mph and i was in town in a 35mph zone. i had my gps device on and it showed that i was actually going 35mph. after stopping at a stop light the speedometer stated that i was still traveling at a speed of 75 mph, and that was incorrect because i was sitting still at the light. also, after turning off the vehicle it still registered a rate of speed of 75 mph. there are some days that the speedometer works for a while and then it goes crazy. another example, it sometimes shows that i am going at a rate of speed of 0 mph and i know that i am at least going 55 mph. this is completely unsafe. upon contacting the gm service center they stated they thought it might be the instrument cluster needing replaced, but if that would be the case the other gauges would not work properly. so far the only thing that is messed up is the speedometer. i have not been able to correct the failure as the service center told me over the phone that it would cost me around $300.00 or more and they want to replace the entire instrument panel, which in my opinion does not need replaced....only the speedometer needs replaced/repaired. *tr | |||
| 01/07/2009 | 64890 | 1 | |
| Erratic speedometer operation, we took it in to in to be checked and they said it needed a new cluster, also while it was there i had them check the 4wd service light which came on erratically and they said it also needed a new module. this is for a 2004 gmc envoy with 64,984 miles. no extended warranty so we had to pay for the all the work done. the day i had it checked out the service rep did say there were problems with a certain year and if we had the right year and vehicle and if it was under 70,000 miles they would replace it for free. when we came back a couple days later to have the work done he said after i asked him it was for a silverado not sure if he said 2003 or 2004 but not for our vehicle..... i am very disappointed after 40 years of buying gm vehicles that gm didn't take care or help take care of the cost of these problems. *tr | |||
| 11/05/2008 | 41320 | 1 | |
| Approximately 1 1/2 months ago my speedometer went out on my gmc 2004 envoy. i went to the dealership and the person helping me said that they get alot of repair requests for the speedometers going out on the gmc's. so i stated if this is an often occurrence it appears to me that it should be a national recall being that this seems to occur alot. when i got home i went on line to pull the reviews and to see what others were talking about. that is when i noticed that a i was not the only customer with this problem. also, when i went onto my iphone application to see if i could find anything that could assist me being that i was going out of town i found an application and one of the people posting a review was a guy who was out of town and his speedometer went out and he too was able to find the same speedometer that i had to use in order for him to get back to where he was going. as a customer i feel that if this is a problem that is occurring at the 35,000-45,000 mark of these vehicles then it should be the responsibility of the manufacturer to make good on this malfunction. my car is not quite 5 years and i only have approximately 42,500 miles on my truck. *tr | |||
| 11/03/2008 | 69000 | 1 | |
| Faulty tach and speedometer on my 2004 gmc envoy xl. i have no way of knowing my actual driving speed. sitting still it will show 100+ mph. i traveled down an off ramp today doing 120 mph. my wife can't handle the vehicle any more. my local gmc dealer wants $500 to fix it. he stated many 2003, 2004, 2005 and 2006 gm vehicle have the same problem. gm needs to step up and fix this. this is very unsafe. i nearly received a speeding ticket and the cop did not believe me when i told him my speedometer said i was only doing 60. *tr | |||
| 08/23/2008 | 53549 | 1 | |
| This past weekend 08-23-08 and 08-24-08. the analog dash cluster went out on my 2004 gms envoy. when it went out i mean completely out no tach, speed or and or the gauges worked. this happened while i was driving. i took the vehicle to the dealership right away. it was checked and confirmed that the dash cluster was not getting any power. this can be a safety hazard for the reason being if it where to happen while driving like it did to me. it could be a contributing factor in an accident. not know how fast one is going can be very dangerous. there is a new dash cluster on order which should be installed by wednesday 08-27-08. *tr | |||
| 07/14/2008 | 75000 | 1 | |
| The tachometer and speedometer do not work. while driving to work in a construction zone, my speedometer began malfunctioning. while traveling with other commuters, my speedometer read that i was traveling 85 mph. the tachometer has been out for several months. after calling the dealership, they informed me that this is common in my vehicle. *tr | |||
| 04/10/2008 | 66330 | 1 | |
| 2004 envoy - instrument cluster. *tr | |||
| 02/05/2008 | 78500 | 1 | |
| Speedometer on 2004 gmc envory started acting up and would read twice the actual speed of vehicle. then it froze at 80 mph. it stills is not working. it jumps around all the time now. *tr | |||
| 06/12/2006 | 1 | ||
| Own a 2004 envoy xl. speedometer stuck maxed out at 100+ mph. had to have the instrument panel replaced. quite a shock when you look down and think you are going 100. should be part of recall. *tr | |||
| 12/28/2007 | 49600 | 1 | 09/10/2004 |
| The speedometer on my 2004 gmc envoy xl malfunctioned. its readings are very erratic and do not correspond at all with the speed of the vehicle. for example, readings of 10 mph while driving on the interstate with the flow of traffic and 100 mph while stopped at a traffic light. the readings vary anywhere from o mph to past 120 mph and are completely unrelated to the vehicle's speed. this failure occurred suddenly. the first sign was the speedometer sticking at 10 mph even as i accelerated; it then began the erratic behavior mentioned above. as a consequence, it is impossible to determine the speed at which this vehicle is traveling. this was especially concerning to me since this failure occurred as i was traveling home from indiana to south carolina with my wife and 3 children in the vehicle. this occurred yesterday and has not been repaired at this time. *tr | |||
| 12/27/2006 | 38000 | 360 | 06/26/2004 |
| Speedometer on my 2004 gmc envoy xl slt reads incorrectly at all times. began as reading high occasionally, now it is entirely unreliable. sometimes high, sometimes low, sometimes 140mph in the driveway. *tr | |||
| 12/13/2007 | 25 | ||
| The speedometer/tachometer in my 2004 gmc envoy read inaccurately. the needles read way off of where they should be (ie. reading 45 mph at idle and tach at 8,000 rpms at idle). *tr | |||
| 12/12/2007 | 1 | 11/20/2006 | |
| Speedometer is erratic often 30 to 80 mph off and will not return to 0 mph when stopped. currently it reads above 120 mph and will not move up or down. *tr | |||
| 09/01/2004 | 5000 | 10 | 08/29/2004 |
| Engine, check gadges light appears, suv stalls, radio lights and steering lights keeps failing. i have taken my 04 envoyxl into the dealership over 7 times for the same problem in which they have not yet been able to fix/resolve. my envoyxl check engine and check gadges lights keep popping on and the vehicle continues to cut off/stall the dealership has not yet fixed the problem, i have taken the suv in over 6 times for this problem. from 2004 until now 2007 the problem continues. the lights on the dash board keeps going out. they have replaced the lights at least 2 or 3 times but they keep going out. these lights are on the radio part, the buttons which operate the radio and switches the station. the panels seems to get very hot. the lights are currently out now after being replaced 3 times and now the vehicle is out of warranty. the paint on the suv is very dull and the leather on the 2nd row seat is cracking, completely worn and very cheap. i complained to the dealership 1 year after i purchased the vehicle that the leather is worn out too fast, nothing was done about the 2nd row leather seats. the paint on the exterior is dull and spotty, i complained to the dealership before the 36,000 mile warranty expired and nothing was done about the paint either. this suv is a lemon, it continues to cut off although many attempts has been made to repair the problem, i think they should buy this vehicle back since it can't be fixed. there is a defect in the electrical system since these lights on the instrument panel continues to wear out very fast and the radio had to be replaced already but the lights continues to blow out on the instrument panel and the steering wheel which also controls the radio and other components. *tr | |||
| 06/22/2007 | 55000 | 1 | 10/20/2004 |
| The speedometer has become erratic on my 2004 gmc envoy xuv. i was told by a dealership it will require replacement in the range of 300 dollars just for parts. this appears to be a manufacturing defect that conveniently appears shortly after the expiration of the warranty. from web posts it is obviously a widespread problem that should be addressed by the manufacturer. i have recently received a speeding ticket and my inspection is due!!!!! *tr | |||
| 05/10/2007 | 51500 | 1 | 07/20/2005 |
| Speedometer reading 25 mph at full stop. n4180 cluster assembly was replaced. instrument panel buttons were then not working as they had previously. working on the issue with the dealer. *ak | |||
| 04/07/2007 | 1 | ||
| I have a 2004 gmc envoy (under 26,000 miles). i have noticed that after the suv runs for about 1/2 hr the speedometer will display my speed being below zero. in reality i am going about 50 mph. the speedometer is being acting very erratic. is there anything the gm can do for this problem. i am in the process of talking to the dealership where i purchased the vehicle. i have read about the similar problem to other envoy owners on the internet. i have also seen the same issue in other gm brands. i think gm should recall 2004 envoys for this problem. *jb | |||
| 12/09/2006 | 42000 | 20 | 04/01/2004 |
| The speedometer and tachometer on our 2004 envoy xl sometimes quits working. this creates an unpredictable situation especially on long trips. *jb | |||
| 01/27/2007 | 1 | 12/29/2005 | |
| Erratic speedometer reading on 2004 gmc envoy, started 45 days ago and reading is different everyday. *nm | |||
| 02/05/2007 | 37000 | 5 | 07/18/2004 |
| Speedometer malfunctioning, currently reading 68 mph while car is still. *jb | |||
| 11/10/2006 | 50000 | 100 | 08/20/2004 |
| Speedometer doesn't work. it will jump around and stick on any given speed and remain there. sometimes when the vehicle is restarted it will decrease 5 mph from the point at which it was last positioned. i cannot regulate my speed without the speedometer and afraid that i will cause an accident. it has not been fixed. | |||
| 02/10/2005 | 61000 | 100 | 02/10/2005 |
| The one electrical part that controls the instruments that give the speed of the car, rpms, gas, oil, ect....all gauges do not work. there has been no recall on this yet with gmc, i have a 2004 gmc envoy and this problem started to occur right after the 60k mile mark. this is a true danger...i have no idea what speed, how much gas, what my engine is doing...nothing...the dealerships want anywhere from $400.00 to $600.00 to fix this problem. this is a true mechanical defect. the service manager at one of the local dealerships, said that gmc has a real problem....they have to replace this one part often. its something they see often. i want gmc to recall this part and fast...i need my gauges to work. *jb | |||