Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEATS | |||
| 10/12/2011 | 84000 | ||
| Tl-the contact owns a 2004 gmc envoy xl. the contact stated that the vehicle was stopped when he noticed a burning odor and saw smoke and a small fire coming from the front passenger seat. the contact shut the vehicle off and was able to extinguish the fire. upon restarting the vehicle, the contact stated that the front passenger seat could no longer be adjusted electronically. the vehicle was not taken to have the failure diagnosed or repaired. the manufacturer was not made aware of the failure. the failure and current mileages were 84,000. kmj | |||
| 10/12/2011 | 84000 | ||
| Tl-the contact owns a 2004 gmc envoy xl. the contact stated that the vehicle was stopped when he noticed a burning odor and saw smoke rising from the front passenger seat. the contact could also see a small fire. the contact shut the vehicle off and the small fire extinguished. upon restarting the vehicle, the contact stated that the front passenger seat could no longer be adjusted electronically. the vehicle was not taken to have the failure diagnosed or repaired. the manufacturer was not made aware of the failure. the failure and current mileages were 84,000. sm. | |||
| 09/01/2004 | 5000 | 10 | 08/29/2004 |
| Engine, check gadges light appears, suv stalls, radio lights and steering lights keeps failing. i have taken my 04 envoyxl into the dealership over 7 times for the same problem in which they have not yet been able to fix/resolve. my envoyxl check engine and check gadges lights keep popping on and the vehicle continues to cut off/stall the dealership has not yet fixed the problem, i have taken the suv in over 6 times for this problem. from 2004 until now 2007 the problem continues. the lights on the dash board keeps going out. they have replaced the lights at least 2 or 3 times but they keep going out. these lights are on the radio part, the buttons which operate the radio and switches the station. the panels seems to get very hot. the lights are currently out now after being replaced 3 times and now the vehicle is out of warranty. the paint on the suv is very dull and the leather on the 2nd row seat is cracking, completely worn and very cheap. i complained to the dealership 1 year after i purchased the vehicle that the leather is worn out too fast, nothing was done about the 2nd row leather seats. the paint on the exterior is dull and spotty, i complained to the dealership before the 36,000 mile warranty expired and nothing was done about the paint either. this suv is a lemon, it continues to cut off although many attempts has been made to repair the problem, i think they should buy this vehicle back since it can't be fixed. there is a defect in the electrical system since these lights on the instrument panel continues to wear out very fast and the radio had to be replaced already but the lights continues to blow out on the instrument panel and the steering wheel which also controls the radio and other components. *tr | |||
| SEATS - FRONT ASSEMBLY - POWER ADJUST | |||
| 07/15/2007 | 3 | 10/30/2004 | |
| Events that have lead up to the failure i believe is poor engineering of the product. i have a 2004 envoy xl that has the drivers' side power sear and lumbar compressor switch set on the side of the seat. the switches are surrounded by a than large piece of hard plastic. the way it is arranged on the seat no matter how a person get out of the vehicle; pressure is pushed down onto the plastic seat switch cover. i have replaced this product twice now within the past year and a half. the first time it cost me from 65 to 85 dollars to replace a .50 cent piece of plastic. i was told it had a twelve month warranty. within 3 to 6 months the same thing happened; my wife got out of the vehicle and the seat control switch plate fell to the ground. when i took it back to the dealer for the second time, the service manager asked the problem and when i told him about the switch control cover falling off again; the person stated, i bet you are driving an envoy aren't you? he then said those were a bad design for that model and pop off all the time. well after replacing the product under the warranty that covered the first one i replaced (bought), i asked does the 12 month warranty start over for the new product? he said no, and if it comes off again, and it will; you will have to buy the next cover plate again. that is wrong!!! if it is generally know throughout the gm service departments a problem exists why does the customer have to continue to pay??? oh by the way, the plastic seat control cover did pop off again for the third time about 1 month ago, so i have engineered it with zip ties that are bright enough when the door is open for people to see what type of product gm actually builds. *jb | |||