Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 04/01/2006 | 26000 | ||
| Tl* the contact owns a 2004 gmc sierra 1500. the contact was driving approximately 30 mph when the vehicle exhibited an abnormal rattling from the steering wheel. the vehicle was taken to the dealer where the contact was advised that the upper steering column would need to be replaced. the contact stated that the dealer lubricated the steering column but the part was not replaced and the failure persisted. the manufacturer was contacted and stated that the part had been replaced and they could not offer any further assistance. the vehicle was not repaired. the approximate failure mileage was 26,000. | |||
| 04/01/2006 | 26000 | ||
| Tl- the contact owns a 2004 gmc sierra 1500. while driving approximately 30 mph the contact heard a rattling noise coming from the steering. the vehicle was taken to the dealer where the technicians stated the upper steering column needed to be replaced. the contact stated the steering column was lubricated and the part was not replaced. the failure continued after the repairs were made. the manufacturer was contacted and stated the part was replaced and they could not offer further assistance. the vehicle was not repaired. the approximate failure mileage was 26,000. ds | |||
| 06/17/2006 | 40000 | 1 | |
| My 2004 gmc sierra 1500 makes a load clunking noise when the steering wheel is turned, i had this vehicle in for repair while it was under warranty and it kept returning. *tr | |||
| 04/15/2007 | 63 | 1 | |
| Steering column clunking, speedometer not working, transmission stopped working .everything started going wrong about. 63,000 k . i have 116,000 know. 2004 z71 crewcab. *tr | |||
| 03/23/2009 | 67500 | 1 | |
| I own a 2004 gmc sierra sle extended cab shortbox z-71 pickup which i bought new in june, 2004. i have experienced a rattle in the steering in the last year which kept getting worse. master auto in grand forks replace the steering shaft to correct the problem at a cost to me of $166.11. since this steering shaft could bind/freeze up, i believe this part should have been recalled by gm and replaced free of charge as a factory defect and safety hazard. *tr | |||
| 02/10/2008 | 30 | 1 | |
| Own a 2004 gmc sierra bought brand new had numerous problems steering gear box went out completely dealer r/r part as a recall / steering problem knocking in wheel took to dealer four times installed grease pack in intermediate shaft last a couple of months problem recurs dealer states recall on shaft but wont r/r part hav problem with d/s door speaker blown twice dealer r/r part n/c d/s seatbelt squeaks r/r part dealer n/c now i have a another serious problem with the engine goes into rest mode while driving at 50 mph u drive up a hill and will only go two to five mph this is very dangerous so i have to find a place to pull over and turn vehicle off ecm resets and then is ok till next morning same thing dealer is still under investigation on problem i currently have 53,000 miles on it transmission is making clunking noise also while shifting from park into gears ? r/s half shaft seal blown out on me four wheel drive/ i am glad i bought ext warr for this and also the water pump went out on me 3,000 miles ago 50,000 for a water pump warr covered this and the half shft seal steering shaft and gear box has been a recall for this year . also the instrument panel gauges have been a recall i have personally received letter for the instrument panel speed and fuel gauge inoperative correctly gm has a recall on these three items r/r by dealer on a recall so please read and contact your dealer with these common problems that have been recalled steering box intermediate shaft and speed fuel gauge cluster. *tr | |||
| 11/21/2007 | 31000 | 1 | 10/26/2007 |
| 2004 sierra 1500 with 31,000 miles it developed a knock noise evertime i drove over a mild bump. took it to the dealer and was told it was the steering shaft. they replaced it at no charge and took about and hour. *tr very good customer service with this dealer. | |||
| 01/01/1901 | 1 | ||
| 2004 gmc sierra with worn steering shaft. consumer states that it should be taken care of by gmc because the vehicle is only 3 years old and only has 50,000 miles on it. *kb | |||
| 12/01/2005 | 18000 | 1 | 07/01/2004 |
| Tl*the contact owns a 2004 gmc sierra 1500. while making a left or right turn at 15 mph, the contact heard a noise coming from the steering shaft. the dealer lubricated the steering shaft and the noise ceased. however, the noise has currently returned. the dealer stated that this was a maintenance issue that would have to be corrected on a regular basis. the failure mileage was 18,000 and current mileage was 46,000. updated 12/12/2007 *bf the consumer also stated the transmission shuttered. updated 12/12/07. | |||
| 05/15/2007 | 100 | ||
| Whine and clunking sounds in the drivers side when steering, particularly in a left turn. one mechanic said it was grease problem. no word from gmc. *tr | |||
| STEERING - COLUMN | |||
| 06/01/2005 | 10000 | 2 | 10/01/2004 |
| Tl*the contact owns a 2004 gmc sierra 1500. while driving 40 mph, the contact heard a clunking noise coming from the steering column. the dealer stated that the wrong lubricating grease was applied to the steering column. they replaced the grease, but the failure recurred two years later. as of october 17, 2007, the dealer had not inspected the vehicle. the failure mileage was 10,000 and current mileage was 43,000. | |||
| 02/14/2007 | 17377 | 3 | 10/01/2004 |
| 1 speedometer registering 120 sitting still ( replaced cluster). 2 wipers would not shut off ( replaced wiper motor circuit board) 3. knock in column ( replaced intermediate shaft). *nm | |||
| 01/25/2007 | 75000 | 4 | 11/20/2003 |
| I have a 2004 gmc sierra ext. cab truck with about 70k miles on it. in the past week, the speedometer started reading higher than 120 mph while driving. i was only doing around 50 mph. when stopped it reads around 60 mph. i can start and turn off the engine several times and the speedometer needle will drop around 10 mph each time it starts. when it gets to 0, it will read fine for a little while and then gradually start climbing up past 120 mph again. 2nd complaint. around every 20k to 25k miles, i have to take the truck to the dealer and have a new steering column grease packing kit installed because the steering column starts knocking in the engine compartment. the first 2 times it was done was under warranty, now the warranty is up and it needs another packing done. the dealer wants me to pay for this one. this has been an ongoing problem since i bought the truck brand new. *jb | |||
| STEERING - GEAR BOX - SHAFT SECTOR | |||
| 08/20/2005 | 47000 | 1 | 02/29/2004 |
| I have a 2004 z71 sierra truck with a 5.3 engine that has a speedometer problem. it reads 120mph all of the time and they have quoted me around $550 to fix. i also have a clunk in the steering wheel when turning. i have had this problem fixed once by warranty but it has returned again. *tr | |||