Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 10/02/2012 | 139003 | 1 | |
| Driving through an intersection at 40 when a another vehicle made a left turn in front of me . i applied my brakes and pedal went to the floor . i swerved and avoided the on coming vehicle . the rear hard steel brake line above the fuel tank burst due to corrosion . no warning no fluid or brake light just a catastrophe failure of line. upon inspection line is not corroded on the frame rail before the fuel tank just behind the tank. *tr | |||
| 10/02/2012 | 139003 | ||
| Driving through an intersection at 40 when a another vehicle made a left turn in front of me . i applied my brakes and pedal went to the floor . i swerved and avoided the on coming vehicle . the rear hard steel brake line above the fuel tank burst due to corrosion . no warning no fluid or brake light just a catastrophe failure of line. upon inspection line is not corroded on the frame rail before the fuel tank just behind the tank. | |||
| 09/17/2012 | 58196 | 1 | |
| Depressed brake pedal to stop truck and pedal went straight to the floor. front brake lines had ruptured due to corrosion. this truck is my main tow vehicle and i had a small trailer on when this occurred. my truck has not seen much winter use since new and i am the owner since new. *tr | |||
| 09/17/2012 | 58196 | ||
| Depressed brake pedal to stop truck and pedal went straight to the floor. front brake lines had ruptured due to corrosion. this truck is my main tow vehicle and i had a small trailer on when this occurred. my truck has not seen much winter use since new and i am the owner since new. | |||
| 09/02/2012 | 42000 | ||
| Tl- the contact owns a 2005 gmc sierra 3500. the contact stated that while driving 40 mph, the brakes were engaged and the vehicle failed to stop. the contact mentioned that he had to engage the emergency brake in order for the vehicle to stop. also, the contact stated that after inspecting the vehicle he noticed oil leaking. the vehicle was not taken to the dealer. the vehicle was taken to an independent mechanic who diagnosed that the brake lines needed to be replaced. the manufacturer was made aware of the failure who did not offer any assistance. the failure and current mileage was 42,000. the vin was not available. pmb | |||
| 09/02/2012 | 42000 | ||
| Tl- the contact owns a 2005 gmc sierra 3500. the contact stated while driving 40 mph he pressed on the brakes and the vehicle would not stop. he had to pull on the emergemcy brakes where he was able to stop the vehicle. he stated he notice some oil leaking from under the vehicle. the vehicle was not taken to the dealer. the vehicle was seen by a mechanic and the mechanic stated he needed to replace the brakes lines. the manufacturer was contacted and they stated that the failure on the vehicle was normal. the failure and the current mileage was 42,000. the vin was not available.jp | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 01/31/2003 | 29 | ||
| Tl- the contact owns a 2003 gmc sierra 2500 hd. the contact stated that the power steering would seize and the vehicle would hesitate to stop when the brakes were depressed. in addition, the transmission, windshield wipers, cruise control, and the instrument cluster failed. the vehicle was taken to the dealer ho replaced the transmission, but the failure recurred. the manufacturer was notified of the failures, but denied any assistance with repairs to the vehicle. the vehicle was not further repaired. the failure mileage was 29 and the current mileage was 100,000. kmj | |||
| 01/31/2003 | 29 | ||
| Tl- the contact owns a 2003 gmc sierra. the contact stated that the power steering would lock up, the vehicle would hesitate to stop, due to a defect in the brakes, the transmission failed, the windshield wipers, cruise control and instrument cluster were all inoperative. the dealer replaced the transmission, but the failure recurred. the manufacturer was notified, but denied any assistance with repair to the failure. the vehicle was not repaired. the failure mileage was 29 and the current mileage was 100,000. the vin was unavailable. nw | |||
| 03/01/2009 | 52000 | ||
| 2005 gmc 2500hd abs slow stopping problems due to probably sensor corrosion,same as what was described and supposed to be corrected in earlier year models. live in maine heavy road salting started about a year ago and has gotten progressivly worse. | |||
| 04/19/2010 | 38000 | ||
| Tl*the contact owns a 2005 gmc sierra 2500 hd diesel. the contact stated that on april 19, 2010 when pulling out of the garage at 2 mph, the brakes and steering suddenly stopped function. there were no warning lights illuminated that indicated the cause of the failure. when the contact turned off the vehicle and restarted it, the vehicle suddenly accelerated. the contact depressed the brake pedal and the vehicle stopped; it was towed to an authorized dealership where it was being repaired at the time of the complaint. the contact was informed that his vehicle was not included in any related recalls. the vin was not available. the current and failure mileages were approximately 38,000. | |||
| 11/13/2009 | 39000 | ||
| Tl*the contact owns a 2005 gmc sierra 2500hd. the contact stated tht the vehicle lunged ten feet when he depressed the brake pedal upon coming to a stop sign. extra effort was required to stop which increased the stopping distance. the abs fuse was removed based on advice by a mechanic. after removal of the fuse, the problem stopped; when the fuse was reinstalled, the problem returned. the vehicle was tkane to an authorized dealership who informed him that the brakes were functioning normally. the vin was unavailable at the time of the complaint. | |||
| 04/10/2009 | 29500 | 1 | |
| For almost a year now the brakes drop out or essentially quit slowing the truck below 10 mph. extra effort is required to stop. this has caused numerous near miss rear end collisions. when towing an 8000 pound trailer this is a significant safety hazard. i removed the abs brake fuse on the advice of a tech and the problem stopped immediately. with the fuse reinstalled the problem returns. *tr | |||
| 01/01/2010 | 60000 | 1 | |
| 2005 gmc sierra k2500 pickup truck. problem - brakes fade when coming to a complete stop. brakes work fine until vehicle slows to 5-10mph at which time brake pedal loses pressure - unexpectedly increases stopping distance by 10-15 feet creating hazardous condition. attempted resolution - replaced all four brake rotors and pads at own expense. problem still exists. went to dealerand discovered that this is apparently a common problem related to the anti-lock brake sensors located in each wheel assembly. they claim this braking system failure is due to normal wear and tear and not a manufacturers defect or faulty design... my problem is this - if the dealer (and, by extension, the manufacturer) knows that the brake system is going to start failing after a few years of operation, then how is this due to normal wear and tear and not a design defect??? this is clearly an example of a manufacturer putting out a product that they know will fail in time and, thus, create a hazardous safety condition. *tr | |||
| 07/30/2009 | 51294 | 1 | |
| The hydraulic brake booster's pressure accumulator cracked and /or separated from the hydro-boost assembly during normal vehicle operating conditions. the presence of this crack or fractured surface allowed the hydraulic fluid to leak from the accumulator circuit of the booster assembly. the loss of fluid caused increased steering and braking effort. *tr | |||
| 08/21/2009 | 39391 | ||
| Tl*the contact owns a 2005 gmc sierra 2500 hd. the brake pedal had to be extended to the floor in order to stop the vehicle. the vehicle has not been diagnosed by the dealer. the contact also noticed that they would gradually need more braking distance before coming to a complete stop. the current and failure mileages were 39391. | |||
| 02/01/2008 | 25000 | 1 | |
| I own a 2005 gmc sierra 2500hd. i am having the same abs problems in campaign # 05v379000. as i come to a stop the abs system kicks in and increases my stopping distance. *tr | |||
| 04/19/2009 | 92000 | ||
| Tl*the contact owns a 2005 sierra 2500 hd. after starting the vehicle and turning the steering wheel, the service brakes locked. without warning, the brake pedal depressed automatically without assistance. there were no warning light indicators illuminated on the instrument panel. the vehicle was towed to an authorized dealer for inspection. the technician stated that the failure was related to the hydraulic brake booster. the vehicle is inoperable and has not been repaired. the contact is aware of the safety risk involved. the failure and current mileages were 92,000. | |||
| 02/02/2009 | 32926 | 1 | |
| Brake pedal 'sinks' a bit toward floor, on slow stops, just before car comes to a stop. occurs on almost every stop, brakes inspected and discs and pads are okay. *tr | |||
| 11/18/2007 | 69500 | 1 | 05/01/2006 |
| Tl*the contact owns a 2005 gmc sierra 2500 hd. while driving 65 mph, the stopping distance increased when the brake pedal was depressed and the steering wheel locked. as of november 19, 2007, the dealer had not completed their inspection to determine the cause of the failure. the vin was unknown. the current and failure mileages were 69,500. | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | |||
| 02/01/2008 | 25000 | 1 | |
| I own a 2005 gmc sierra 2500hd. i am having the same abs problems in campaign # 05v379000. as i come to a stop the abs system kicks in and increases my stopping distance. *tr | |||
| SERVICE BRAKES, HYDRAULIC - POWER ASSIST | |||
| 12/29/2006 | 1 | 3 | 10/21/2004 |
| Truck has been in dealer numerous times for severe noise of power steering pump, loss of brake boost and steering assist at low speeds. pump was replaced and noised disappeared for just over 2 weeks and started again. dealer explained that gm is aware of problem, but is only taking calls about the problem from one area code while they try to isolate. dealer then replaced the steering gear with no correction of problem. at a standstill, turning the steering wheel about 3/4 turn results in complete loss of steering assist and sometimes brake boost, plus excessive pump noise. dealer is now trying to tell me this is normal. there is a technical bulletin on this problem. gm has instructed dealers not to replace the power steering pump. as they have received too many pumps under warranty that appear to have no problem. driving the vehicle at 1200 rpm and steering right or left will generate a groaning noise that drowns conversation in the cab and at times results in reduced or failed brake boost. the same loud groaning noise occurs when slowing the vehicle from highway speeds without any turning of the steering wheel, as the engine rpm falls through the 1200 rpm range. sounds like a hydraulic system with air in the system, low fluid or being push to over-capacity. gm is not being responsive to the excessive number of customer complaints. i know others with the same problem on several years of 2500hd duramax trucks. it is not at all difficult to find others with this exact same complaint. the noise appears to be an under capacity hydraulic system for power steering and brake boost. gm is either ignoring the problem or hoping the problem trucks will expire warranty. more owners need to complain and force a recall to repair this defect in design. contrary to my dealer's assertion, this is not normal. i have been driving long enough to know normal and a problem dodge when i see it. | |||
| SERVICE BRAKES, HYDRAULIC - POWER ASSIST - HYDRAULIC | |||
| 12/29/2006 | 1 | 3 | 10/21/2004 |
| Truck has been in dealer numerous times for severe noise of power steering pump, loss of brake boost and steering assist at low speeds. pump was replaced and noised disappeared for just over 2 weeks and started again. dealer explained that gm is aware of problem, but is only taking calls about the problem from one area code while they try to isolate. dealer then replaced the steering gear with no correction of problem. at a standstill, turning the steering wheel about 3/4 turn results in complete loss of steering assist and sometimes brake boost, plus excessive pump noise. dealer is now trying to tell me this is normal. there is a technical bulletin on this problem. gm has instructed dealers not to replace the power steering pump. as they have received too many pumps under warranty that appear to have no problem. driving the vehicle at 1200 rpm and steering right or left will generate a groaning noise that drowns conversation in the cab and at times results in reduced or failed brake boost. the same loud groaning noise occurs when slowing the vehicle from highway speeds without any turning of the steering wheel, as the engine rpm falls through the 1200 rpm range. sounds like a hydraulic system with air in the system, low fluid or being push to over-capacity. gm is not being responsive to the excessive number of customer complaints. i know others with the same problem on several years of 2500hd duramax trucks. it is not at all difficult to find others with this exact same complaint. the noise appears to be an under capacity hydraulic system for power steering and brake boost. gm is either ignoring the problem or hoping the problem trucks will expire warranty. more owners need to complain and force a recall to repair this defect in design. contrary to my dealer's assertion, this is not normal. i have been driving long enough to know normal and a problem dodge when i see it. | |||