Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 10/02/2012 | 116000 | ||
| Tl- the contact owns a 2005 gmc sierra 2500-hd. the contact stated during a routine maintenance appointment the mechanic stated the power steering hose was leaking which caused him to loose power steering and power braking ability. the vehicle was taken to the dealer who stated that nhtsa recall campaign id number: 05v455000: steering: hydraulic power assists: hose, piping, and connections was related to the failure; however, his vin was not included and he would have to pay for the repairs. the manufacturer was notified but stated there was a recall but his vin was not included; therefore, it would be at his expense. the vehicle was not repaired. the failure mileage was 116,000. rvk | |||
| 10/02/2012 | 116000 | ||
| Tl-the contact owns a 2005 gmc sierra 2500 hd. the contact stated he took his vehicle in for a routine maintenance to a mechanic shop and was told the power steering hose was leaking causing him to loose power steering and power brake. the vehicle was taken to the dealer who stated there was a recall nhtsa campaign id number: 05v455000: steering: hydraulic power assists: hose, piping, and connections. but his vin was not included in the recall and he would have to pay for the repairs himself. the manufacturer was notified who stated there was a recall but his vin was not included. he can take the vehicle to the dealer for a completed diagnostic test to check the failure but it would be at his expense. the vehicle was not repaired. the failure mileage was 116,000. mw | |||
| 01/31/2003 | 29 | ||
| Tl- the contact owns a 2003 gmc sierra 2500 hd. the contact stated that the power steering would seize and the vehicle would hesitate to stop when the brakes were depressed. in addition, the transmission, windshield wipers, cruise control, and the instrument cluster failed. the vehicle was taken to the dealer ho replaced the transmission, but the failure recurred. the manufacturer was notified of the failures, but denied any assistance with repairs to the vehicle. the vehicle was not further repaired. the failure mileage was 29 and the current mileage was 100,000. kmj | |||
| 01/31/2003 | 29 | ||
| Tl- the contact owns a 2003 gmc sierra. the contact stated that the power steering would lock up, the vehicle would hesitate to stop, due to a defect in the brakes, the transmission failed, the windshield wipers, cruise control and instrument cluster were all inoperative. the dealer replaced the transmission, but the failure recurred. the manufacturer was notified, but denied any assistance with repair to the failure. the vehicle was not repaired. the failure mileage was 29 and the current mileage was 100,000. the vin was unavailable. nw | |||
| 04/19/2010 | 38000 | ||
| Tl*the contact owns a 2005 gmc sierra 2500 hd diesel. the contact stated that on april 19, 2010 when pulling out of the garage at 2 mph, the brakes and steering suddenly stopped function. there were no warning lights illuminated that indicated the cause of the failure. when the contact turned off the vehicle and restarted it, the vehicle suddenly accelerated. the contact depressed the brake pedal and the vehicle stopped; it was towed to an authorized dealership where it was being repaired at the time of the complaint. the contact was informed that his vehicle was not included in any related recalls. the vin was not available. the current and failure mileages were approximately 38,000. | |||
| 07/30/2009 | 51294 | 1 | |
| The hydraulic brake booster's pressure accumulator cracked and /or separated from the hydro-boost assembly during normal vehicle operating conditions. the presence of this crack or fractured surface allowed the hydraulic fluid to leak from the accumulator circuit of the booster assembly. the loss of fluid caused increased steering and braking effort. *tr | |||
| 05/01/2007 | 86000 | 1 | |
| There were no events leading up to the failure it just quick working correctly. the speedometer that is also problems with the front wheel bearing, as well as the daytime light on the front is always burning out. *tr | |||
| 11/18/2007 | 69500 | 1 | 05/01/2006 |
| Tl*the contact owns a 2005 gmc sierra 2500 hd. while driving 65 mph, the stopping distance increased when the brake pedal was depressed and the steering wheel locked. as of november 19, 2007, the dealer had not completed their inspection to determine the cause of the failure. the vin was unknown. the current and failure mileages were 69,500. | |||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||
| 12/29/2006 | 1 | 3 | 10/21/2004 |
| Truck has been in dealer numerous times for severe noise of power steering pump, loss of brake boost and steering assist at low speeds. pump was replaced and noised disappeared for just over 2 weeks and started again. dealer explained that gm is aware of problem, but is only taking calls about the problem from one area code while they try to isolate. dealer then replaced the steering gear with no correction of problem. at a standstill, turning the steering wheel about 3/4 turn results in complete loss of steering assist and sometimes brake boost, plus excessive pump noise. dealer is now trying to tell me this is normal. there is a technical bulletin on this problem. gm has instructed dealers not to replace the power steering pump. as they have received too many pumps under warranty that appear to have no problem. driving the vehicle at 1200 rpm and steering right or left will generate a groaning noise that drowns conversation in the cab and at times results in reduced or failed brake boost. the same loud groaning noise occurs when slowing the vehicle from highway speeds without any turning of the steering wheel, as the engine rpm falls through the 1200 rpm range. sounds like a hydraulic system with air in the system, low fluid or being push to over-capacity. gm is not being responsive to the excessive number of customer complaints. i know others with the same problem on several years of 2500hd duramax trucks. it is not at all difficult to find others with this exact same complaint. the noise appears to be an under capacity hydraulic system for power steering and brake boost. gm is either ignoring the problem or hoping the problem trucks will expire warranty. more owners need to complain and force a recall to repair this defect in design. contrary to my dealer's assertion, this is not normal. i have been driving long enough to know normal and a problem dodge when i see it. | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 12/29/2006 | 1 | 3 | 10/21/2004 |
| Truck has been in dealer numerous times for severe noise of power steering pump, loss of brake boost and steering assist at low speeds. pump was replaced and noised disappeared for just over 2 weeks and started again. dealer explained that gm is aware of problem, but is only taking calls about the problem from one area code while they try to isolate. dealer then replaced the steering gear with no correction of problem. at a standstill, turning the steering wheel about 3/4 turn results in complete loss of steering assist and sometimes brake boost, plus excessive pump noise. dealer is now trying to tell me this is normal. there is a technical bulletin on this problem. gm has instructed dealers not to replace the power steering pump. as they have received too many pumps under warranty that appear to have no problem. driving the vehicle at 1200 rpm and steering right or left will generate a groaning noise that drowns conversation in the cab and at times results in reduced or failed brake boost. the same loud groaning noise occurs when slowing the vehicle from highway speeds without any turning of the steering wheel, as the engine rpm falls through the 1200 rpm range. sounds like a hydraulic system with air in the system, low fluid or being push to over-capacity. gm is not being responsive to the excessive number of customer complaints. i know others with the same problem on several years of 2500hd duramax trucks. it is not at all difficult to find others with this exact same complaint. the noise appears to be an under capacity hydraulic system for power steering and brake boost. gm is either ignoring the problem or hoping the problem trucks will expire warranty. more owners need to complain and force a recall to repair this defect in design. contrary to my dealer's assertion, this is not normal. i have been driving long enough to know normal and a problem dodge when i see it. | |||