Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
SERVICE BRAKES, HYDRAULIC
98865020A09/01/199886-50-20602774Vehicles leading or pulling to either side while applying the brakes, and premature front brake wear, especially vehicles that have been used to tow a heavy load. *yc01/13/1999
SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS
990524001A09/01/1999990524001608388Brake lead/pull and front brake wear. *mjs11/26/1999
99052400106/01/1999865020A606765Some cab chassis, crew cab, and pickup models may exhibit a brake lead / pull and front brake wear. *tt09/02/1999
9886502004/01/1998601128Vehicle leading or pulling to either side while applying the brakes or front brake wear not meeting expectations. *yc07/01/1998

Investigations


NHTSA IDManufacturerDate openDate closeSubjectRecall campaign
SERVICE BRAKES, HYDRAULIC
EA95026GENERAL MOTORS CORP.09/20/199509/20/2001POOR BRAKE PERFORMANCE01I006000
 Poor performance of abs brakes
EA00008GENERAL MOTORS CORP.03/16/200008/31/2001LOSS OF POWER ASSIST
 Allege that the ehaust gas recirculation valve clogs (sticks open) causing a loss of engine vacuum.

Consumer Complaints


Fail datemilesoccurencesPurchase date
SERVICE BRAKES, AIR - ANTILOCK
12/10/19993005/01/1995
 The abs system has always been a problem. one morning backing out of the garage after it had rained the night before, i gently braked and the car made a grinding noise and jerked abrubtly scaring all of us. it skidded ! up and down the driveway i did this and it jerked and skidded! we decided it was not safe. the store checked tires and brakes. this has happened again and again! the electrical problem has been ongoing. the dealer cannot figure it out, we're ok for a while - 6 mos. with a new battery and then were stranded somewhere cause its died. we just had the radio replaced because they said it had a short,well it was out of the car and it died again. they replaced the alternator it died yesterday! please help!
SERVICE BRAKES, HYDRAULIC - ANTILOCK
01/22/2002201/01/1995
 Ignition system failed twice. when this happens the transmission does not shift properly, and remains in 2nd gear. the speedomoter doesn't work and the brakes lock up. the shift indicator light also goes out. i contacted two local gm dealers. both machanics knew exactly what was wrong, as they have many come in larely with this same problem. they knew the exact price and time it takes to put the part in because they have done so many of them lately. in fact, one of the mechanics replied that he is surprised they haven't recalled this part yet. he's replaced so many of them.*ak
08/01/19981
 Intermittent brake failure. also, front calipers were replaced due to extensive wear. *ak *slc
05/20/200106/01/1996
 No safety defect mentioned. *ak
 When applying abs brakes on wet pavement pedal went to floor, causing extended stopping distance. please give any further details.*ak
03/01/1997
 Pressing on brakes vehicle pulled right & left. brakes failed twice & gone straight to floor. dealer replaced calipers /rotors/ master cylinder & anti-locking brake system. however, it kept reappearing. couldn't find a remedy. they've been blaming it on other parts. *ak
10/11/200005/01/1995
 Gmc file no. co1861475. no safety defect listed. *ak
09/20/1995312/01/1995
 While going down the road at 65mph vehicle will just shut off, and brakes/ steering locked up, took to dealer and they replaced the injection pump five times, and now the problem was reoccurring again. *ak check the engine light came on, followed by loss of power and the dealer replaced injection pump, module on the pump, waste gate module but all were just bad guess. *yh
03/06/1998111/01/1994
 The electric connector for the low pressure/ loss of fluid was not connected at the factory to the abs valve. the original battery leaked at the + post. the oem replacement battery did the same. after that i switched to an after market gel battery,optima brand and never had a problem with it. the factory installed trailer hitch platform started to faill when i was towing a 9000lbs trailer,showing a 3 to 4 inch crack in the right side bolted to the frame. all those failled parts were replaced at no charge by the dealer under either gmc warrenty or good will policy. *ak
05/25/200010001/01/1996
 No summary listed for above vehicle. *ak
10/04/1996504/01/1995
 The brakes on the vehicle have been a problem since the day, i drove it, off the lot ! i returned to the dealership and they adjusted the parking brake within the first hour after delivery. it was re-adjusted at 4100 mi. at 14833 mi. the master cylinder was leaking and the fnt. pads and both rotors were replaced. at 32740 mi. the fnt. pads were replaced and the rotors machined. at 35258 i reported a rubbing noise to the dealer when appling the brakes, however, they could not duplicate the problem? at 41885 mi. the fnt. pads were replaced, the rotors machined, the rear brakes relined and drums machined. at 48758 the fnt. pads were replaced, the right rotor was replaced and both rotors were machined. i, at this time had enough and contacted the manufacture to explain the problems. i was assigned a file #99064957 and sent off a letter dated 04/04/99 to gmc customer assistance center-p.o.box 436008-mail code 483631830-pontiac, michigan 48343-attension; stephanie gilmore. the manufacture told me they would take care of the cost of the parts and would advise me if they would pay for the labor and my car rental. well, that never happened ! at 60274 the fnt. pads were replaced, the left rotor was replaced and the rotors resurfaced. at 67757 mi. they are replacing the fnt. pads again and resurfacing the rotors. ***********please help me* *ak
05/01/2000111/01/1995
 The anti-lock brakes have gone to the floor on several occasions the latest resulting in an accident. this has only happened at low speeds (under 30 mph). i have replaced the brake pads three times and the rear drums once. now the master cylinder is bad at 85,000. is this common to all gmc surburbans? in 1994 gmc took back a surburban because of multiple brake failures in a lemon law situation. the 1995 replacement is now having problems including a master cylander failure. is this common with other gmc surburban owners? *ak
 When applying abs brakes on wet pavement pedal goes the floor, causing extended stopping distance. please give any further details. *ak
 Upon attempting to make a normal stop traveling at any given speed on wet pavement, brake pedal got very soft, causing extended stopping distance. consumer has contacted the manufacturer. please provide any further details. *ak
11/10/1999406/01/1997
 Ea95026, poor braking performance; when applying the brakes suddenly all four wheels lock up, causing extended stopping distance. driver has no control of the vehicle, this happens on any type of road surface. the dealer has not been notified about the problem. windshield wipers work intermittently *ak *ml
10/20/1997
 Front abs brake rotors i were starting to warp. every time brakes applied, vehicle failed to stop right away. taken vehicle to dealer & was informed by mechanic dealership knew of problem with rotors. mechanic replaced pads, but not rotors. *ak
 When applying the abs brakes in regular or panic stop vehicle severely pulls to the right or left, cause unknown. please give any further details. *ak
06/01/1999209/01/1995
 When vehicle is driven for a while the front brake rotors become warped. the front end of the vehicle starts to wobble. if the rotors are turned and new pad installed the problem goes away for a couple of thousand miles then returns.
 When applying the abs brakes on wet or dry pavement the pedal goes to the floor, causing extended stopping distance. please give any further details. *ak
2006/01/1997
 When wet, or damp brakes lock-up.
03/01/1997
 When brake pedal was applied it went straight to the floor, and there was no response from the brake system at all. vehicle did not slide, it just kept rolling until it hit another vehicle, and that's what caused the vehicle to stop. dealer has not been contacted. *ak
05/08/1999
 Brakes begin to grind while driving and applyng brakes .as a result of this grinding, vehicle pulls to the left side.dealer was contacted and fixed the brakes at owner's expense. *ak
04/07/1998211/01/1997
 The vehicle has a heavy pull to one side, and only when you slam on the brakes and the abs kicks-in. after bringing in to the dealer, i have had the front brake lines replaced. after additional complaints for the same problem they changed the calipers, rotors and brake lines. i still have the same complaint and problem after spending close to three thousand dollars.
02/01/1995
 No summary
 When applying the abs brakes on wet pavement the pedal goes to the floor, causing extended stopping distance. please give any further details. *ak
 When appyling the abs brakes on wet or dry pavement pedal traveled to the floor, causing extended stopping distance. please give any further details. *ak
04/04/1999
 Ea95026, the braking system malfunctioned, causing extended stopping distance which almost caused a crash. please provide further information. *ak
12/03/1998112/01/1997
 No summary listed for this vehicle. *ak
08/09/19954
 Whenever braking while in traffic, vehicle would pull to the right into oncoming traffic. police tested vehicle in canadian province. vehicle was built in the states. sold in canada. had been in for brakes system repairs. *ak
 When applying the abs brakes in normal driving conditions, vehicle pulls to the right. cause unknown. please give any further details. *ak
01/01/1999409/01/1995
 Ea95026, poor brake performance. when applying the brakes, on any type of road surface, normal braking, no inclement weather, the truck pulls to the right. the truck has been serviced 3 times for braking problems, and needs to be serviced for the 4th time since march of 1998. *ak
07/14/1997
 Ea95026; poor brake performance; on normal road conditions, when applying the brakes the pedal, feels like it is stopping, but goes to the floor. a friction reline was done about (3) months ago, and problem still exists with the brakes. about (2) weeks ago, the brakes were rebuilt. no problem with brakes exists at this time. *ak
1
 Anti lock brakes fade continually causing poor stopping control.
12/19/1996
 The 1st year rotors cracked & brakes replaced. windshield wiper motor stopped working during a storm. dealer replaced motor. problem still exists. driver's door window shattered. abs light came on & remained on. module was gone & had it replaced. *ak
03/01/19972
 When applying the brakes they squeak. brakes have been checked two times. dealer states there is no defect in brakes, but it is the design of brakes that makes the noise. *ak
06/01/19951012/30/1994
 Anti-lock brakes continously lock up without warning. (qcaw)
 Bad brake performance. when applying the brakes, especially during wet weather the brakes grab and let go. *ak
12/30/1997008/01/1995
 Brake calipers were corroded & had to have the rotors & pads replaced. abs brakes failed to stop vehicle like it should when brakes were applied. *ak
 When the brakes are applied sometimes the pedal would go to the floor, resulting in extended stopping distance; and other times the rear wheel would lock up, causing the vehicle to go into a skid. the dealer and the manufacturer have been notified. *ak
06/06/19966
 On any type of road surface when applying the brakes the suburban pulls to the right. the suburban has been back to the dealership (6) times in the last year and a half for brake problems. dealer not able to correct. *ak
02/27/199810
 The abs module has blown , and the vehicle needs calipers and brakes. the dealer has replaced the brakes 7 times, and the rotors and the calipers replaced three times. when the brakes are applied the pedal goes to the,floor, resulting in extended stopping distance. *ak
11/03/199707/19/1997
 When the brakes are applied, the pedal goes to the floor , the vehicle will not stop upon engaging. the dealer has been notified. *ak
01/01/1995
 While driving at approx 10-15 mph brakes will pull/get soft sometimes lock up. this can happen in either wet or dry conditions. dealer cannot find problem. this is a intermittent problem which resulted in an accident. *ak
05/04/1995
 Upon approaching a bump in the road and upon making a sudden or gradual stop, the anti-lock systm kicks in, resulting in extended stopping distance, vehicle was onc e involved in a collision. consumer has contacted the dealer , dealer has yet to replace any parts. *ak
11/17/1994
 When applying foot to the brake pedal the brakes will not grab right away, and the truck just keeps going forward. *ak
09/01/1997
 While driving at approx at any mph ,getting ready to stop, needs to push extremely hard on brakes. started to hear air/squeaky noises while applying brakes. this is a intermittent problem. dealer replaced brake booster. after this repair the brake pedal started to lock up. has to wait for it release. this can result in an accident. *ak
 While making panic stops rear abs brakes locked up.this problem resulted in owner having an accident.speed was 25-30mph at the time of accident. also problem occurs on regular gravel type roads. *ak
 When applying the abs brakes on wet or dry pavement the front left and right wheels lock up, causing the vehicle to pull to the left or right. please give any further details. *ak
10/01/1997
 In inclement weather brakes will l0ck up hard and abruptly. consumer then has to hold foot to brake very lightly. this create heat which will dry out brakes pads . this defect can cause an accident and injuries. *ak
10/29/19975
 Abs: poor brake performance; slow stopping, front vehicle shakes/shutters violently; can feel wobble in steering wheel; rotors/pads replaced 4 times within 1 1/2 years. *ak
 When brakes are applied they are slow to respond. the dealer has checked the braking system, and has not been able to duplicate the problem. *ak
 When brakes are applied they grab and jerk vehicle foward. the dealer has been notified. *ak
08/01/19979
 Consumer can drive at any speed ,puts brake to floor, does not stop right away,pumps brakes,changes brake pads every 9000 miles , in between changes brake fluid, dealership cannot find any kind of leak,changed 3 master cynlinders since it was new,defect can cause a serious accident due to this defect. *ak
03/12/1997
 Abs brakes locked up under hard braking, resulting in crash with a dog. *ak
02/14/19960
 The abs takes longer to stop then the normal and there's a popping noise made too. please describe details. *ak
 The kelsey hayes abs is sluggish and will not stop suburban correctly. vehicle seen by dealer twice not able to correct problem. *ak
11/30/19961
 Antilock brakes lock up.
11/30/1996
 Abs brake pedal went to floor when brakes were used, resulting in a crash, owner also notes that he had work done on rear brake drums before accident. *ak
11/13/1996
 Owner has problems with abs brakes, h e states that when brakes are used vehicle pulls to the right, after about three times of this the warning indicator comes on, owner also notes that there is noise coming from brakes. *ak
11/08/1996
 Abs, when applying the brakes the pedal pulsates, also extended stopping distance, ea95-026 active. *ak
 When applying the abs brakes, they locked up and the steering wheelalso locked up while driving the vehicle. please describe. *ak
03/14/19961
 Vehicle has problems with abs brakes on the right passenger's side which results in poor performance and more costly repairs. *ak consumer states has had numerous problem with other vehicle that he has purchased as well as by another manufacturer.*jb
08/01/19968
 Abs brakes failed eight times, vehicle lost control, once resulting in an accident; also cruise control failed to disengage. *ak
04/29/1996
 The truck has abs. when applying the brakes the vehicle will not stop and the pedal goes to the floor. please describe. *ak
 Abs brakes; when applying the brakes, vehicle pulls to the right. please describe. *ak
04/07/1996
 The abs system does not operate. they do not activate and will not stop the vehicle when the vehicle is cold. please describe. *ak
12/15/19955
 Abs brakes failed, causing accident.
02/20/1996
 Ea95-026 active, abs, brake failure, pull to right or left when apllied also experiences lockup.*ak
12/25/1995
 Abs: when tap brakes, brakes lock up, vehicle spun around; hard pedal. tt
03/15/1995
 Abs: brake system has gone completely out; pedal went to floor; steering went out of control; heard loud grinding knocking noise. tt
11/17/1995
 Ea95-026 active, brake failure, after making a sudden stop, extended stopping distance. tt
05/01/1995
 Ea95-026 active, abs, brake failure at low speed when touch pedal grabs, and causing a jerking forward. tt
09/05/1995
 The truck has abs. you have to apply excessive pressure to brake pedal in order for the truck to stop. please describe. tt
 Abs brakes don't appear to stop truck. owner has further details.*ak
 Consumer having poor braking performance 95e-023 . *ak
 #pe95-023 poor braking performance on the abs anti -lock brake system . tt
 # pe95-023 consumer have poor brake performance of the abs anti-lock brake . tt
08/30/19952
 Pe95-23 have had poor brake performance have abs anti-lock brake . tt
 #pe95-023 poor braking performance of the abs anti-lock brake . tt
08/28/1995
 The abs brakes have no pedal feel and have to push the pedal to the floor to stop the vehicle. please describe. tt
 There poor performance of the abs brake when at a stop sign it fells like the brake pedal is going to the floor . tt
 Abs brakes; when applying brakes system doesn't respond properly and must increase stopping distance, pe95-023. please describe details. tt
04/24/1995
 Abs is failing and does not work all the time and cruise control accelerates when not supposed to. please describe. tt
02/10/19951
 While driving in cruise control abs braking system locked up threw car into a skid and hit a semi-trailer parked on side of road. tt
SERVICE BRAKES, HYDRAULIC - ANTILOCK - CONTROL UNIT/MODULE
2
 Anti lock brakes sensor failed two times.
SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS
111/21/1994
 Brakes faded continually causing loss to stopping distance control.
107/01/1995
 Brakes failed.
108/01/1995
 Brakes lock up causing vehicle to pull to the left.
04/01/1995
 Brakes are not performing up to normal standards. not stopping vehicle fast enough.
 When appyling the brakes the pedal travels to the floor, causing extended stopping distance. please describe. *ak
10/09/19959
 Brakes are inadequate for this vehicle, also vehicle becomes unstable when braking while going downhill around turns.
03/08/1996
 While attempting to stop, brakes failed, causing an accident. *ak
10/26/1995
 Attempted to brake, they locked and then turned mushy. tt
SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DIFFERENTIAL PROPORTIONAL VALVE
05/01/1995
 This is a 2500 suburban and the front disc brakes wear out every 11,000 miles. the rear drum brakes did not wear out until 137,000 miles, and that was only after i had the brake combination valve changed according to tsb #99-05-24-001a which was issued by gm to correct this problem. until i located this tsb, i just kept being told that the 3/4 ton suburbans all go through front brakes very quickly. i was told this at several garages and several dealers. i feel this is a defect in the vehicle and not wearing out the rear brakes until the proportioning valve was replaced (which i paid $256. for) demonstrates that the wrong proportioning valve was installed in this vehicle. i would like to report this and find out if i have any recourse in getting reimbursed for my expenses. i am not aware of any recall on this vehicle for the brakes. thank you.*ak
SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC
05/01/1995
 This is a 2500 suburban and the front disc brakes wear out every 11,000 miles. the rear drum brakes did not wear out until 137,000 miles, and that was only after i had the brake combination valve changed according to tsb #99-05-24-001a which was issued by gm to correct this problem. until i located this tsb, i just kept being told that the 3/4 ton suburbans all go through front brakes very quickly. i was told this at several garages and several dealers. i feel this is a defect in the vehicle and not wearing out the rear brakes until the proportioning valve was replaced (which i paid $256. for) demonstrates that the wrong proportioning valve was installed in this vehicle. i would like to report this and find out if i have any recourse in getting reimbursed for my expenses. i am not aware of any recall on this vehicle for the brakes. thank you.*ak
03/01/1997
 Pressing on brakes vehicle pulled right & left. brakes failed twice & gone straight to floor. dealer replaced calipers /rotors/ master cylinder & anti-locking brake system. however, it kept reappearing. couldn't find a remedy. they've been blaming it on other parts. *ak
10/04/1996504/01/1995
 The brakes on the vehicle have been a problem since the day, i drove it, off the lot ! i returned to the dealership and they adjusted the parking brake within the first hour after delivery. it was re-adjusted at 4100 mi. at 14833 mi. the master cylinder was leaking and the fnt. pads and both rotors were replaced. at 32740 mi. the fnt. pads were replaced and the rotors machined. at 35258 i reported a rubbing noise to the dealer when appling the brakes, however, they could not duplicate the problem? at 41885 mi. the fnt. pads were replaced, the rotors machined, the rear brakes relined and drums machined. at 48758 the fnt. pads were replaced, the right rotor was replaced and both rotors were machined. i, at this time had enough and contacted the manufacture to explain the problems. i was assigned a file #99064957 and sent off a letter dated 04/04/99 to gmc customer assistance center-p.o.box 436008-mail code 483631830-pontiac, michigan 48343-attension; stephanie gilmore. the manufacture told me they would take care of the cost of the parts and would advise me if they would pay for the labor and my car rental. well, that never happened ! at 60274 the fnt. pads were replaced, the left rotor was replaced and the rotors resurfaced. at 67757 mi. they are replacing the fnt. pads again and resurfacing the rotors. ***********please help me* *ak
05/01/2000111/01/1995
 The anti-lock brakes have gone to the floor on several occasions the latest resulting in an accident. this has only happened at low speeds (under 30 mph). i have replaced the brake pads three times and the rear drums once. now the master cylinder is bad at 85,000. is this common to all gmc surburbans? in 1994 gmc took back a surburban because of multiple brake failures in a lemon law situation. the 1995 replacement is now having problems including a master cylander failure. is this common with other gmc surburban owners? *ak
105/08/1995
 Front disc brakes perform poorly causing the vehicle to pull to the left or right while braking. nm
12/30/1997008/01/1995
 Brake calipers were corroded & had to have the rotors & pads replaced. abs brakes failed to stop vehicle like it should when brakes were applied. *ak
02/27/199810
 The abs module has blown , and the vehicle needs calipers and brakes. the dealer has replaced the brakes 7 times, and the rotors and the calipers replaced three times. when the brakes are applied the pedal goes to the,floor, resulting in extended stopping distance. *ak
10/29/19975
 Abs: poor brake performance; slow stopping, front vehicle shakes/shutters violently; can feel wobble in steering wheel; rotors/pads replaced 4 times within 1 1/2 years. *ak
SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - CALIPER
08/01/19981
 Intermittent brake failure. also, front calipers were replaced due to extensive wear. *ak *slc
SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - PADS
03/05/20010
 While driving could step on the brakes pedal and will it willmake noise, like grinding metal to metal. front brakes pads had to be replaced every two months.*ak
10/01/1997
 In inclement weather brakes will l0ck up hard and abruptly. consumer then has to hold foot to brake very lightly. this create heat which will dry out brakes pads . this defect can cause an accident and injuries. *ak
08/01/19979
 Consumer can drive at any speed ,puts brake to floor, does not stop right away,pumps brakes,changes brake pads every 9000 miles , in between changes brake fluid, dealership cannot find any kind of leak,changed 3 master cynlinders since it was new,defect can cause a serious accident due to this defect. *ak
12/18/19958
 Premature wear of front brake pads. *tt
SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - ROTOR
12/29/2001102/01/1995
 Front brake rotor failure. vehicle is equipped with composite rotors, which failed (cracked) at the junction of the rotor and hub. the vehicle has been servced at 3 mo. intervales through out it's life with checks to undercarraige, brakes, tires and suspension. service records can be provided. gmc had been notified(req# 06116896) and i was told to contact a dealer for inspection. the dealer said this was a waste of time because the vehicle was out of warranty. *ak
11/20/1999103/01/1998
 During routine brake maintenance (disc pad replacement), removal and inspection of the rotors revealed a circular crack running approximately 60% of the entire circumference of the rotors between the mounting bolt section and the pad section of the rotors failure to remove and detect crack and replace component would have resulted in catostrophic failure of the rotors,and almost assured a front tire lock-up. if my wife had been driving when this occurred, a major accident would have been a sure thing. rotors available for your inspection if requested along with right side rotor which was changed also. just in case, but did not show signs of cracking. thank-you for you time. *ak
10/20/1997
 Front abs brake rotors i were starting to warp. every time brakes applied, vehicle failed to stop right away. taken vehicle to dealer & was informed by mechanic dealership knew of problem with rotors. mechanic replaced pads, but not rotors. *ak
06/20/199808/25/1997
 Left front brake rotor broke into two pieces, causing vehicle to pull to the right.
12/19/1996
 The 1st year rotors cracked & brakes replaced. windshield wiper motor stopped working during a storm. dealer replaced motor. problem still exists. driver's door window shattered. abs light came on & remained on. module was gone & had it replaced. *ak
12/18/19958
 Premature wear of front brake rotors.
SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DRUM - DRUM
11/30/1996
 Abs brake pedal went to floor when brakes were used, resulting in a crash, owner also notes that he had work done on rear brake drums before accident. *ak
SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - MASTER CYLINDER
03/01/1997
 Pressing on brakes vehicle pulled right & left. brakes failed twice & gone straight to floor. dealer replaced calipers /rotors/ master cylinder & anti-locking brake system. however, it kept reappearing. couldn't find a remedy. they've been blaming it on other parts. *ak
SERVICE BRAKES, HYDRAULIC - POWER ASSIST - VACUUM
111/01/1997
 Powerbooster went out. yh
09/01/1997
 While driving at approx at any mph ,getting ready to stop, needs to push extremely hard on brakes. started to hear air/squeaky noises while applying brakes. this is a intermittent problem. dealer replaced brake booster. after this repair the brake pedal started to lock up. has to wait for it release. this can result in an accident. *ak