Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| 030236002 | 08/01/2003 | 10012577 | Revised steering wheel position sensor or steering shaft lower bearing replacement procedure and steering wheel position sensor centering procedure. *eh | 03/07/2005 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 06/16/2010 | 100000 | ||
| Tl- the contact owns a 1999 gmc suburban. the contact stated while driving 40 mph he notice the vehicle was steering to the next lane. the vehicle was taken to the dealer. the dealer stated that was not sure what was wrong with the vehicle. he stated the dealer did an alignment on the vehicle. the manufacturer was not contacted. the failure mileage was 100,000 and the current mileage was 189,000.jp | |||
| 12/01/2000 | 5000 | 1 | 11/01/1999 |
| Dt*: the contact stated that the vehicle lost power steering while braking and making turns. the vehicle has been serviced for the power steering issue however the problem persists. the contact expressed the vehicle problem may be a manufacturer defect. | |||
| 10/03/2005 | 80000 | 1000 | 05/01/2002 |
| Steering wheel binds and releases in turns. causes swerving and correction, results in jerky turns. this problem is most noticeable, gets worse as the temperature gets colder. problem is believed to be caused by steering column or steering shaft components. this problem has been ongoing. *nm | |||
| 07/06/2005 | 130000 | 05/17/2000 | |
| My vehicle, a 1999 gmc suburban, and now has a tendancy to suddenly veer to the right while rounding any right had curve, at low to high speed. at some point in the turn it is as if there is a peice of the steering missing. we are the second owner of the vehicle. it was sold to us by the dealer and it had 20,000 miles on it when we got it. we asked if there was any problems and they assured us there was nothing wrong with the vehicle. i have explained this condition to several wheel alignment shops, and the consistant statement from them is is sounds like the steering wheel position sensor is bad. they suggested i call the gm dealer and see if there was a recall for this vehicle because there is one for the problem. i called the gmc dealer and explained it to them and told them what the wheel alignment places are saying, to which they agreed. i asked if there was a recall for that . i gave them my vin #, and they said there was a recall but not for my vin #. i need to know why they (gm) won't include other vin's from the same make & model and year, that have the exact same symptoms. is there a way to get gm to include my vin # series and expand the recall? the wheel alignment places are telling me this has been a pretty big problem. i don't want to wait until after i have serious problems with this to find out later the recall has been expanded. what can i do and can you help me get gm to assist in this recall expansion? thank you | |||
| 02/14/2005 | 1 | ||
| Vehicle lost steering while the driver made turns ,making it difficult to control vehicle. it was taken to the dealer for repairs of the steering position sensor. *ak | |||
| 08/01/2002 | 70000 | 50 | 12/01/2001 |
| Have experience los of my power sterring when i may trurns. iseems to occur more when i take right turns. it causes me to have to jerk the wheel back to compensate for this sudden jollt. | |||
| 11/01/2002 | |||
| While traveling on the highway making a left turn without prior warning the electrical steering went out. please provide additional information dealer is aware of the problem. ts | |||
| Steering wheel locked while driving . dealer has replaced the sps sensor.*ak | |||
| STEERING - COLUMN LOCKING - ANTI-THEFT DEVICE | |||
| 08/26/1999 | 1 | 12/01/1998 | |
| Vehicle was moving on the interstate while at 65 mph on cruise control. the automatic gear shift column was struck by the passenger and the transmission was sent into reverse. this action caused the brakes to lockup and the control mechanical lock on the wheel column was locked into a right hand turn with no way to control the vehicle. the vehilce started to skid out of control and then proceeded to roll over three times. all occupants were in saftey belts except my daughter who was int the back seat asleep. the vehicle was totally destroyed. it took resecue crews to remove myself the driver and daughter who was trapped in the back. we were transported via ambulance to a local hospital. all five passengers were released with only minor bruises and cuts. i would like to find out why the steering column lock and why a safety feature is not provided to keep the transmission from being accidently put into reverse while the vehicle is traveling in drive. please help me find a solution to this potential problem. *ak | |||
| STEERING - ELECTRIC POWER ASSIST SYSTEM | |||
| 12/09/2004 | 50 | 11/19/2001 | |
| The steering will suddenly get extremely loose and cause me to over steer.it has happened at low and high speeds, whether i'm turning or going straight with no real noticable pattern.*ak | |||
| STEERING - GEAR BOX (OTHER THAN RACK AND PINION) | |||
| 06/11/2002 | 45454 | 2 | 10/01/1998 |
| Repeated excessive wear on front brake pads and now on rear brake drums. we are very conservative drivers and typically get 80-100,000 miles on a set of brakes. this is our second set of front pads. we do tow heavy loads. the suburban is equipped with a heavy duty towing package . it has already had the steering gear box replaced by the dealer. the front pads have been replaced once and the rear brakes have been adjusted, also the master cylinder has been replaced by the dealer. the brakes just do not seem of sufficient capacity to stop a vehicle of this mass towing load. we've owned suburban's since 1973 so we do feel we have a degree of experience in this area. finally when the vehicle is driven at highway speeds and a bump is hit, the entire electrical system shorts out for approximately 1/6-1/5 of a second causing everything to go dark. i suspect an exposure in a wiring harness. *jb *****dimsii ivoq entry posted after 12/12/02 cut over to artemis****763731 | |||
| 12/05/1999 | |||
| While driving about 40 mph steering column totally ceased, causing loss of control. truck was towed to a dealership. power steering gear was replaced under warranty. *ak | |||
| Vehicle experiences a loss of power steering when driving at low speeds and turning. dealer has vehicle for the fourth time, and is replacing steering gear and module. *ak | |||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||
| 07/29/2003 | 50000 | 18 | 01/15/2000 |
| Door acuators faulty. power steering pump replaced. fuel guage faulty. security system overrides starter which does not allow the vehicle to be started. we have had the vehicle serviced three times for door actuators as we were told this is what was causing security system to shut down vehicle. this did not solve the problem. gmc national service center was not helpful. they did not return calls or set-up special service appointment at local dealer as they promised. there are several incident dates of when we could not start our vehicle. will use july 29th as one date, unable to start vehicle while on summer vacation in lake tahoe area. if this happens during real emergency it would be unfortunate. | |||
| 06/08/2001 | |||
| While traveling at approximately 10 mph in traffic power assisted steering pump failed, forcing the consumer to pull off to side of road. consumer stated that braking system also ran through this steering pump, and should be under separate systems. dealership has examined vehicle, and was repairing this problem. please provide any additional information/attachments.*ak | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 04/15/2005 | 71000 | 1 | 04/07/1999 |
| While driving at low speed and then on the freeway at 70 mph my suburban lost powering steering control intermittently-on-off, on-off, on-off. at 70 mph the vehicle repeatedly jerked to the right, and i had to jerk the wheel back to the left and swerve back into the lane. had inspection made, and found metal shavings in power steering fluid, indicating a component failure in the power steering system. i see a technical service bulletin was issued two years ago on august 1, 2003, but no further action to date to correct this safety defect. *ak | |||
| 06/01/2002 | 08/01/2099 | ||
| While driving at 35 mph on curvy road, power assist failed, rendering steering excepetionally difficult to control.*ak | |||
| 06/15/2001 | 10 | 05/01/2001 | |
| While engaged in a turning maneuver, the power steering suddenly applies maximum assistance, startling the driver and causing the steering wheel to move suddenly. this movement in turn cuases the front wheels to turn suddenly while in a turing maneuver. if the driver is not extremely attentive, this problem can easliy cause a loss of control of the vehicle. as i understand from local repair shops and a local chevrolet dealer, this is a very common problem with chevrolet and gmc trucks and suburbans. | |||
| 07/01/2000 | 2 | 07/01/1998 | |
| Steering would jerk left/right intermittently under load (while negotiating bend in road). problem progressed to power assist failure. local repair shop directed us back to specific person at dealerhip telling us that they have sent several suburban owners there with same complaint. dealer replaced something in gear box. problem was not resolved and has worsened. truck back in shop this week. dealer is investigating. | |||
| 11/17/1998 | 2 | ||
| Power steering failed on two occasions. | |||
| STEERING - LINKAGES | |||
| 02/01/2002 | 95000 | 20 | 09/22/2001 |
| I have a 1999 gmc suburban that is having a problem with the power steering. i have taken it 3 times to a repair shop to have it looked at but what happens does not occur every day. it seems that the power steering goes out for a few seconds - usually when going around a curve, causing the steering wheel to jerk and the vehicle to swerve. i read about a recall that gmc was doing to replace a faulty bearing in the power steering that was causing this problem and i contacted them about it. they opened a file for me but informed me that my year vehicle was not included in the recall and if enough people complained, they might do a recall. otherwise, i would be responsible for the repairs myself. i have contacted a gmc dealer and this repair is very costly, according to them. i feel if gmc has so many other vehicles that they are having this problem with, and they used the same part in my vehicle, i should be entitled to have it repaired at their cost before it causes an accident. they are obviously aware of the problem.*ak | |||
| 10/21/2003 | 63000 | 1 | 01/01/1999 |
| Steering pulled to the right. no impact reported. *ak steering would pull to the right without warning. vehicle was serviced several times while under warranty. consumer located a technical service bulletin related to the problem. *ph | |||
| STEERING - LINKAGES - KNUCKLE - SPINDLE - ARM | |||
| 10/18/1999 | 1 | 09/16/1999 | |
| Consumer's car was pulling to right and braking to left. took to dealer, and and they aligned front end, and did repairs on brakes and knuckles. *ak the steering wheel wobbles when the vehicle comes to a stop. there was wind noise from right side of the vehicle. the engine idles rough due to dirty injectors. the vehicle vibrates at speeds of 80-90 mph due to bent wheel. the vehicle would not start due to a weak battery. the steering moans when turning due to failure of evo sensor on steering column. *yh | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 10/18/1999 | 1 | 09/16/1999 | |
| Consumer's car was pulling to right and braking to left. took to dealer, and and they aligned front end, and did repairs on brakes and knuckles. *ak the steering wheel wobbles when the vehicle comes to a stop. there was wind noise from right side of the vehicle. the engine idles rough due to dirty injectors. the vehicle vibrates at speeds of 80-90 mph due to bent wheel. the vehicle would not start due to a weak battery. the steering moans when turning due to failure of evo sensor on steering column. *yh | |||